Vizio

I have purchase a Vizio 60" smart TV in July Late July early August had the TV replace do to different problemsone of the problems I had on the 1st TV I am having right now with my second TVI have called a TV rep[air shop (pro Video TV Repair)explained what the problem that I was havingbefore I could finish they have stated the problem is a manufacture issue LED lights are badthey have burned outbecause of a defect issue they haveThey gentlemen stated he has seen this in a lot of Vizio big TV's that should replace the TV it cost over $to replace the LED lights Here are reports of recalls Vizio Issues a Recall On Large Screen LED LCD HDTVs | HD Guru https://hdguru.com/vizio-issues-a-recall-on-large-screen-led-lcd-hdtvs/ Apr 4, - [redacted] Jun 6, - wobble, and Vizio even had to recall a couple hundred thousand modelsThose models have even more LEDs behi

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] ***

Dear Revdex.com Representative: VIZIO, Inc(“VIZIO”) is in receipt of the Revdex.com’s (“Revdex.com”) notice regarding complaint number [redacted] As always, VIZIO takes any complaint reported to the Revdex.com very seriouslyPlease be advised that VIZIO cannot fully investigate this complaint without additional information from the customer VIZIO has been unable to reach the customer regarding this matter VIZIO is requesting that the Revdex.com contact the customer and ask them to provide VIZIO with the following information: (1) Proof of purchase or receipt for the VIZIO Product (2) Pictures of the purported issue with the VIZIO Product (3) The customer’s name and phone number that was used when the customer initially contacted VIZIOAgain, VIZIO cannot further comment on this complaint without the above referenced information from the customer At VIZIO, the quality of our products is very important to us We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance Sincerely, VIZIO, Inc

Dear Revdex.com Representative:VIZIO, Inc(“VIZIO”) is in receipt of the Revdex.com’s(“Revdex.com”) notice regarding complaint number [redacted] As always, VIZIO takes any complaint reported to the Revdex.com very seriously.Please be advised that upon review of the complaint VIZIO has determined that this complaint is covered under VIZIO’s warranty A copy of VIZIO’s warranty can be viewed online at http://www.vizio.com/warrantyVIZIO has contacted this customer and has handled this complaint under the terms of VIZIO’s warrantyAccordingly, VIZIO considers this matter closedAt VIZIO, the quality of our products is very important to usWe rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance Sincerely,VIZIO, Inc

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed After speaking with Harley at Vizio and expressing that I was not happy with his resolution either as he stated it would cause legal issues if I was given the refund as offered originally and I accepted I am still not happy with the response of legal issues being brought up if they gave me a refund as I was offered What legal issues ? People go outside the warranty all the time especially if customer service offered it to begin withI'm not satisfied with this resulition attempt by Vizio and would like to know who else I can write a letter too at Vizio Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] What else is there to say? Yes, they "tried" to contact meI am busy working during their available hours, and the attempts I made to call them back were metwith voicemailThey are not going to change their story and neither am I

Dear Revdex.com Representative:VIZIO, Inc(“VIZIO”) is in receipt of the Revdex.com’s(“Revdex.com”) notice regarding complaint number [redacted] As always, VIZIO takes any complaint reported to the Revdex.com very seriously.Please be advised that VIZIO has determined that the VIZIO television in question in this complaint has been out of warranty by approximately months A copy of VIZIO’s warranty can be viewed online at [redacted] In the interest of providing customer satisfaction VIZIO has offered the customer [a replacement VIZIO television free of charge] This is the only offer VIZIO is able to make at this time.At VIZIO, the quality of our products is very important to usWe rely onand appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance Sincerely,VIZIO, Inc

Dear Revdex.com Representative: VIZIO, Inc(“VIZIO”) is in receipt of the Revdex.com’s (“Revdex.com”) notice regarding complaint number [redacted] As always, VIZIO takes any complaint reported to the Revdex.com very seriouslyPlease be advised that VIZIO has determined that the VIZIO television in question in this complaint has been out of warranty by approximately years A copy of VIZIO’s warranty can be viewed online at http://www.vizio.com/warranty In the interest of providing customer satisfaction VIZIO has offered the customer a replacement VIZIO television at a discounted price This is the only offer VIZIO is able to make at this timeAt VIZIO, the quality of our products is very important to us We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance Sincerely, VIZIO, Inc

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear belowVizio offered a discount on another TV that was nearly $The $1,TV I purchased months ago had a warranty that they will not honorThey claim that something hit the tv to cause the picture to go out, which is not the caseMy husband and I would hardly sit and throw objects at itThat tv has never been touched other than a light dustingI didn't even know the where the power button was located as we always used a remoteThey simply looked at a picture and made this claim so it would void a warranty and they wouldn't have to replace itThere is a curve in the lines that I appeared at the very bottom of the tvThat was not there in my original call to themThere was an approximate inch wide white line that popped up in the centerWhen I called first, I was told that was a manufacturing defectI was told to take pictures to send them to verify that it was indeed the Vizio TV I called on, and that the lines appeared at all times...which I didWhile on the phone the first time, they were notified that more lines kept appearing even while speaking with themBy the time I got to take pictures, the entire screen went out to a million different linesAfter looking at reviews from other customers, I have found over 1,complaints of other customersMany of them also stated that Vizio would not honor their warrantiesSo people should be informed about this issueAs to there offer, why would I want to spend another $on another Vizio TV when one that was months old quit workingAfter dealing with their customer service, I would hardly say I would be pleased with that offerA solution is to fix a problem, not tell a customer to buy a new one Vizio should also realize that customers are what makes their business successfulThey don't seem to have many happy customers who have purchased their productsI couldn't find any sites that gave them over a star reviewCustomers will figure out this customer, and they will eventually stay away from these productsWhen a customer asks to speak to a manager, I don't expect to be told, "why, they won't do anything g any different." Let me decide that for myselfAnd when being asked for corporate information, they flat out refused to give me their information Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.I filed a complaint with you about vizio and a resoloution was offered for the issueonce I agreed to accept the resolution I have not been contacted sinceI am wondering what the issue is nowI never received the discounted replacement offerIt has been silence since I agreed to this

Dear Revdex.com Representative: VIZIO, Inc(“VIZIO”) is in receipt of the Revdex.com’s (“Revdex.com”) notice regarding complaint number [redacted] As always, VIZIO takes any complaint reported to the Revdex.com very seriouslyPlease be advised that VIZIO has determined that the VIZIO television in question in this complaint has been out of warranty by approximately year months A copy of VIZIO’s warranty can be viewed online at http://www.vizio.com/warranty In the interest of providing customer satisfaction VIZIO has offered the customer a replacement VIZIO television at a discounted price This is the only offer VIZIO is able to make at this timeAt VIZIO, the quality of our products is very important to us We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance Sincerely, VIZIO, Inc

To Whom It May Concern: VIZIO, Inc(“VIZIO”) is in receipt of the Revdex.com’s (“Revdex.com”) notification regarding Revdex.com complaint number [redacted] VIZIO takes any complaint reported to the Revdex.com very seriously /> In the interest of providing customer satisfaction VIZIO has contacted the complainant in an effort to resolve this issueA representative from VIZIO spoke with the complainant over the phone, and is working with the complainant to resolve this issue At VIZIO, the quality of our products is very important to us We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance

There should be a recall on all of these sets , at the very least these complaints should shared with all of ther venders that sale themI'm out 1000$ on 50" vizios bought at Sam's on black friday, one for my mother and one for my son.both sets fail to power up just past the one year warranty.I called customer service several times getting the same results as everyone else.basically your just out your investment in a poor product and a even poorer offer to throw more money after money already wastedWow what a stand up company!

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I spoke to man I think his name was [redacted] last Thursday27thHe was nice and we agreed, they would at least replace the bad partHe stated he would call me backI did receive a call from the team lead [redacted] [redacted] is rude and talked mostly about a car beingwrecked and having a flat tireAs I stated twice, what does that have to do with the issue at hand? Towards the end of our conversation I re-inerated what I understood the out come would beThat is, they will not honor the fact the they delivered me a used TV with two holes in that also had the ***e issue the first TV had They would not at least replace the part that makes the TV black outThey will sell me another TV for dollars During our converstaion [redacted] continued to be rude and insisted on telling me again and again about a car wreck and replacing that tire? He was angry that I did not want to hear the story that did not pertain to my issue, then hung up on me Another words, Vizo called me to tell me again, too bad they delieverd me a used faulty TVThey would be happy to sell me a part to repair my TV at a discounted rateFunny, if nothing was wrong with the TV why are you trying to sell me parts and/or another TV at a discounted rate? Regards, [redacted] ***

Dear Revdex.com Representative: VIZIO, Inc(“VIZIO”) is in receipt of the Revdex.com’s (“Revdex.com”) notice regarding complaint number [redacted] As always, VIZIO takes any complaint reported to the Revdex.com very seriously Please be advised that VIZIO has determined that the VIZIO television in question in this complaint has been out of warranty by approximately years A copy of VIZIO’s warranty can be viewed online at http://www.vizio.com/warrantyIn the interest of providing customer satisfaction VIZIO has offered the customer [a replacement VIZIO television at a discounted price to assist the customer in replacing of their VIZIO product]This is the only offer VIZIO is able to make at this time At VIZIO, the quality of our products is very important to us We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance Sincerely, VIZIO, Inc

I bought my inch Vizio M50-Ctv for the family for Christmas spending $It has been less than six months and today my TV completely stops workingIt was plugged in to a surge protector the whole time; the Nintendo plugged in to the same surge protector is working just fineI submitted an email to the company explaining my situation and they responded by recommending that I power cycle the TVIt was explained in my correspondence that I had already power cycled the TV

Dear Revdex.com Representative: VIZIO, Inc(“VIZIO”) is in receipt of the Revdex.com’s (“Revdex.com”) notice regarding complaint number [redacted] As always, VIZIO takes any complaint reported to the Revdex.com very seriously.Please be advised that upon review of the complaint VIZIO has determined that this complaint is covered under VIZIO’s warranty A copy of VIZIO’s warranty can be viewed online at http://www.vizio.com/warranty VIZIO has contacted this customer and would like to resolve this matter under the standard terms of VIZIO’s warranty by offering the customer [free repair service/replacement unit/etc.] however, the customer is unwilling to accept this offer If the customer changes their mind and would like to accept our offer VIZIO requests that the customer contact VIZIO’s customer service department At VIZIO, the quality of our products is very important to us We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance Sincerely, VIZIO, Inc

Dear Revdex.com Representative: VIZIO, Inc(“VIZIO”) is in receipt of the Revdex.com’s (“Revdex.com”) notice regarding complaint number [redacted] As always, VIZIO takes any complaint reported to the Revdex.com very seriouslyPlease be advised that VIZIO has determined that the VIZIO television in question suffered a non-manufacturing defectCopies of pictures VIZIO received from the customer are attached for your review Non-manufacturing defects are not covered under VIZIO’s warranty A copy of VIZIO’s warranty can be viewed online at http://www.vizio.com/warranty In the interest of providing customer satisfaction VIZIO has offered the customer a replacement VIZIO television at a discounted price This is the only offer VIZIO is able to make at this timeAt VIZIO, the quality of our products is very important to us We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistanceSincerely, VIZIO, Inc

Dear Revdex.com Representative: VIZIO, Inc(“VIZIO”) is in receipt of the Revdex.com’s (“Revdex.com”) notice regarding complaint number [redacted] As always, VIZIO takes any complaint reported to the Revdex.com very seriously.A copy of VIZIO’s warranty can be viewed online at http://www.vizio.com/warranty At VIZIO, the quality of our products is very important to us We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance Sincerely, VIZIO, Inc

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.The warranty language that Vizio forwarded does not state that a product purchased in one of the fifty states and transferred as part of personal belongings to Guam, a US territory, is not covered by warranty Please ask Vizio to point out that language which would, in any case, be a violation of federal law Federal laws operate in Guam unless specifically excludedI also asked to speak to an executive of the company, who presumably formulated warranty language and was impolitely refusedRegards [redacted] ***