Vizio

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolvedand if this tv is a used set I will be back in touch with Revdex.com i'm going to take it but as soon as it show the first sign of going out it will be back to Mr [redacted] I bet he don't have one of these in his home they are just ripping people off but you can believe me of my family will never buy a tv of this much money this tv should not show signs of repair this is a bad batch of tv's he knows it and I know it he will be hearing from me again so Revdex.com thanks for your continued support and I will be in touch thanks Regards, [redacted] ***

Dear Revdex.com Representative: VIZIO, Inc(“VIZIO”) is in receipt of the Revdex.com’s (“Revdex.com”) notice regarding complaint number [redacted] As always, VIZIO takes any complaint reported to the Revdex.com very seriouslyPlease be advised that VIZIO has determined that the VIZIO television in question suffered a non-manufacturing defectCopies of pictures VIZIO received from the customer are attached for your review Non-manufacturing defects are not covered under VIZIO’s warranty A copy of VIZIO’s warranty can be viewed online at http://www.vizio.com/warranty In the interest of providing customer satisfaction VIZIO has offered the customer a replacement VIZIO television at a discounted price to assist the customer This is the only offer VIZIO is able to make at this timeAt VIZIO, the quality of our products is very important to us We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance Sincerely,

I purchased a 60" TV Model E60-CI started to notice the left side of the screen starting to Dim about months agoNow the left side of the screen is dim and almost unwatchableI called support and they said that they will not do anything because it was outside of warrantyI went online ( VIZHDTV.COM ) and looked on the forumI see that there are hundreds of complaints about the same model with the same problemThe back lighting is defective and VIZIO knows it and will do nothing about thisI saved up to buy this TV and cant afford to buy a new TV every 1-yearsplease help meThis is not fair for Vizio to sell products that they know will not last more that 1-years so you will have to buy another oneI am sure you have heard about this problem and I hope that someone will take this company to court and make them change their business practices I also looked on line and they have several websites on how to fix this issueI spoke to a parts company and they are say

Dear Revdex.com Representative: VIZIO, Inc(“VIZIO”) is in receipt of the Revdex.com’s (“Revdex.com”) notice regarding complaint number [redacted] As always, VIZIO takes any complaint reported to the Revdex.com very seriouslyPlease be advised that VIZIO has determined that the VIZIO television in question in this complaint has been out of warranty by approximately months A copy of VIZIO’s warranty can be viewed online at http://www.vizio.com/warranty In the interest of providing customer satisfaction VIZIO has offered the customer a full courtesy repair to assist the customer with the repair of their VIZIO product This is the only offer VIZIO is able to make at this timeAt VIZIO, the quality of our products is very important to us We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance Sincerely,

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.I appreciate the fact vizio called me in regards to this complaint, however, I called back on five occassions to finally get a respone back hours laterI was told by vizio that due to the fact ITI (their repair company) only sees broken televisions that this does not impact the need for a recallI feel since ITI indeed said there are a high number of the tvs that have issues that a recall still should be warrentedI have only had this tv for a year and a half and was told the repairs on it cost more than the tv itself, therefore it is a total lossIf the repair conpany states there is a high number of tvs with the same problem, I still feel as though I should have a exchange in regards to this matterThe simple fact I spent almost on a tv only a year and a half ago that is now rendered useless is not fair Vizio needs to look at this prpblem and correct it before more customers are plauged with the same problem I now am inA discount on a new tv is not a fair resolution seeing I just purchased this one a year and a half ago and what makes vizio think I would want to purchase another piece of junk from them? This issue is considered unsolved at this stepThank you Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.VIZIO was to sent a repair tech to my home 02/- the tech didn't show upI contacted VIZIO again and they rescheduled for 02/- the tech didn't show up nor responded to my phone calls or text messagesMy tv still isn't repaired and am waiting on a resolution from VIZIO Regards, [redacted] ***

Dear Revdex.com Representative:VIZIO, Inc(“VIZIO”) is in receipt of the Revdex.com’s(“Revdex.com”) notice regarding complaint number [redacted] As always, VIZIO takes any complaint reported to the Revdex.com very seriously.Please be advised that VIZIO has determined that the VIZIO television in question in this complaint has been out of warranty by approximately yearsA copy of VIZIO’s warranty can be viewed online at http://www.vizio.com/warrantyIn the interest of providing customer satisfaction VIZIO has offered the customer [our full courtsey repair service to assist the customer with the repair of their VIZIO product] This is the only offer VIZIO is able to make at this time.At VIZIO, the quality of our products is very important to us We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance Sincerely,VIZIO, Inc

Revdex.com: I hav black;">e received a reply from Vizio regarding my complaint The resolution was one of satisfaction They extended my manufacture warranty for days beyond the purchase date of the original equipment [redacted] I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

Revdex.com:Vizio customer service contacted me and provided me a UPS return shipping label to return the VIZIO TV and will send me a new TV The TV is now in transit to VIZIO Should I have any problems with the new TV, VIZIO did provide me a customer service name and phone number for contact I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved.Regards and thanks for your help in this matter[redacted]

I own a Vizio E601i-amodel number tv Serial no is [redacted] , after my tv failing and calling Vizio multiple times Ive decided to go this routeThe tv has a known recall and my tv falls within the serial number range listed online at Vizio.com Vizio lied repeatedly on the phone that there is no recall on this product but when simply going to google and typing in "e601i-arecall" a link to Vizios website states otherwise! They told me on the phone that since the tv did not fail within the first months of use that there is nothing they can do for me, I purchased the tv in January of an have the invoice to prove itWhen this recall was posted Vizio gave extended warranties to customers affected within the serial number range of [redacted] to [redacted] http:/ [redacted] They have tried everything in their power from holding true to this recallI have even spoken with ITI who is the company Vizio uses for repairs

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below VIZIO customer service again contacted us with the same useless "offer" as beforeSeems like a poor deal for consumers to purchase a product in good faith, receive the product damaged and then be given the option to spend MORE money on their productsThis is unacceptableWhy would any consumer want to continue their business relationship with a company that treats them this way?The only viable solution to this is a refund (partial or complete) or replacement of the unitOutside of that we are at an impasse, and VIZIO is not willing to negotiate in good faithIf VIZIO can't stand behind the quality of their products then I think their Revdex.com reputation should reflect thatPlease file my experience with VIZIO products and customer service as a ZERO or an F or whatever grade can be given to warn off other potential suckers that might fall prey to VIZIO's predatory business practices Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.The issue was not weather or not the TV would be covered under the warranty as the TV was less than a year old it wasThe issue became we were told many times by multiple representatives that the process from the initiation of the warranty process until the delivery of the TV would be 7-daysI called Vizio on 9/11/because the TV failed to turn onThe representative set it up so someone would come to our house to fix it9/12/received a call from Vizio that was cancelled and Vizio was shipping a tv, and again confirmed with the rep several times the process would take 7-days9/18/called Vizio again and received confirmation that [redacted] received the TV9/22/received a call from [redacted] that they were not delivering the TV until 9/28/Called 9/22/called Vizio again and received confirmation that the TV was processed through [redacted] system on the 19thpoke to the Super [redacted] and he stated once the TV goes to the delivery service there is nothing he can do except send an escalation email as it is out of his handsIt could take hours for [redacted] to respond to the escalation emailThe supervisor gave tracking number and number for us to call ***Tracking number given en [redacted] 9/22/called [redacted] at [redacted] gave her the tracking number given by [redacted] at Vizio [redacted] confirmed my information and said I was sent up for Delivery on 9/23/between 12pm-4pm9/23/no delivery.9/23/called [redacted] gave him the tracking same tracking numberHe pulled up someone else's information and they were scheduled for a Delivery on 9/23/instead of me [redacted] gave the correct tracking number and said that my delivery was still on 9/28/Which was out of the timeframe of the 7-business days that was given 9/24/ [redacted] from Vizio called and said that he would see about getting the TV on Monday or Tuesday (9/26-9/27) and that if [redacted] would not deliver it those days then he would look into other avenues for me to get the TVHe was supposed to follow up to see if the TV was going to be delivered in that timeframe and never did 9/received a call from [redacted] at [redacted] and she said she just received an escalation regarding the TV and as the Trucks were already out the TV could not be delivered on 9/She was working on a delivery for 9/She stated that [redacted] had 7-days from when they received the TV to deliver itShe is the second person at [redacted] to tell me thisI told her that Vizio promised 7-10days from the start of the process and she said it wasn't true I had to call Vizio again and again the issue had to be escalated and [redacted] again called back and was able to get a delivery for 9-and the TV has been deliveredI am upset with the process and miscommunication that we had to go through to finally get this TVNot to mention that when I called the representative agree that the TV was being delivered out of the time frame promised yet no one could do anythingThe deliver process was stressful as [redacted] will schedule a day but not give a time frame for delivery until the day before the deliveryTo expect people to take a day off of work for an item that may or may not be delivered is upsetting Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***

1- They Never Fixed it 2- It infrequently came and gone, but now it has stayed for good and the TV is not usable Here are the pictures we sent for the original contact Thanks, [redacted]

Hello, My name is Andrea [redacted] and I am writing this complaint against VIZIO products I purchased a television for my son in April and per Walmart the television is still under a 1-year manufactured warranty My son is currently in school at Montana State University were the television was purchased, he is currently recovering from a labrum tear is his arm from an accident playing sports While moving the television he made a mistake and press the bottom of the television and a crack appeared and cause the television to completely stop working I contacted VIZIO on August 25, and was transferred from manager to manager with no results I finally got thru to a supervisor in technical support name Jesse, he stated that the television was not repairable and that the only thing they could do was sell me a television exactly like what I purchased but an upgrade for $which would also have all the features as the previous tv being a Ultra 4K Smart TV, he gave me a call ba

Dear Revdex.com Representative: VIZIO, Inc(“VIZIO”) is in receipt of the Revdex.com’s (“Revdex.com”) notice regarding complaint number [redacted] As always, VIZIO takes any complaint reported to the Revdex.com very seriously.Please be advised that upon review of the complaint VIZIO has determined that this complaint is covered under VIZIO’s warranty A copy of VIZIO’s warranty can be viewed online at http://www.vizio.com/warranty VIZIO has contacted this customer and would like to resolve this matter under the standard terms of VIZIO’s warranty by offering the customer free replacement unitHowever, the customer is unwilling to accept this offer If the customer changes their mind and would like to accept our offer VIZIO requests that the customer contact VIZIO’s customer service department At VIZIO, the quality of our products is very important to us We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance Sincerely, VIZIO, Inc

Dear Revdex.com Representative: VIZIO, Inc(“VIZIO”) is in receipt of the Revdex.com’s (“Revdex.com”) notice regarding complaint number [redacted] VIZIO has reviewed this complaint and has had a customer service representative reach out to Mr [redacted] to go over the specific concerns he is having regarding his VIZIO productAt this time VIZIO believes that Mr [redacted] ’s VIZIO product is not experiencing a software issue with the Amazon Prime AppVIZIO is working towards a resolution with Mr [redacted] , and hopes to have this matter resolved shortly VIZIO will send a follow up message to the Revdex.com when and if a resolution has been reached We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance Sincerely, VIZIO, Inc

Dear Revdex.com Representative: VIZIO, Inc(“VIZIO”) is in receipt of the Revdex.com’s (“Revdex.com”) notice regarding complaint number [redacted] As always, VIZIO takes any complaint reported to the Revdex.com very seriously Please be advised that VIZIO has determined that the VIZIO television in question in this complaint has been out of warranty by approximately months A copy of VIZIO’s warranty can be viewed online at http://www.vizio.com/warranty In the interest of providing customer satisfaction VIZIO has offered the customer [a replacement VIZIO television at a discounted price/our split cost repair service to assist the customer with the repair of their VIZIO product] This is the only offer VIZIO is able to make at this time At VIZIO, the quality of our products is very important to us We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance Sincerely, VIZIO, Inc

Dear Revdex.com Representative: VIZIO, Inc(“VIZIO”) is in receipt of the Revdex.com’s (“Revdex.com”) notice regarding complaint number [redacted] As always, VIZIO takes any complaint reported to the Revdex.com very seriouslyPlease be advised that upon review of the complaint VIZIO has determined that this complaint is covered under VIZIO’s warranty A copy of VIZIO’s warranty can be viewed online at http://www.vizio.com/warranty VIZIO has contacted this customer and has handled this complaint under the terms of VIZIO’s warranty Accordingly, VIZIO considers this matter closedAt VIZIO, the quality of our products is very important to us We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance Sincerely, VIZIO, Inc

I am amazed day after day of how many businesses that don't warranty their product and have no morals respecting their customers who buy their crap and give them their hard working money I simply had a faulty remote control xrtwith my purchased tv Contacted your rude customer service who said that 'I am lying and don't know what I am talking about' and refused to replace that remote (Literally $on [redacted] ) So me as a software engineer does not know what I am talking about and that uneducated customer service knows all about it Great job Vizio