Vizio

Response to dates question, the original TV was purchased NovThe original TV lasted months and fail for blue line on screen and replaced under warrantyThis second TV has not lasted a year and Vizio says they other offer the warranty from original TV date, not the replacementThis replacement did not last a year and has similar red line screen failureThanks, ***

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com:Dear Sir/Madam, I have called a couple of times in return to their phone call I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved, else I will update youThank you for your prompt response and Merry Christmas Regards, [redacted] ***

Dear Revdex.com Representative: VIZIO, Inc(“VIZIO”) is in receipt of the Revdex.com’s (“Revdex.com”) notice regarding complaint number [redacted] As always, VIZIO takes any complaint reported to the Revdex.com very seriously Please be advised that upon review of the complaint VIZIO has determined that this complaint is covered under VIZIO’s warranty A copy of VIZIO’s warranty can be viewed online at http://www.vizio.com/warranty VIZIO has contacted this customer and has handled this complaint under the terms of VIZIO’s warranty Accordingly, VIZIO considers this matter closedAt VIZIO, the quality of our products is very important to us We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance Sincerely, VIZIO, Inc

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.Vizio did contact me and gave me no helpThey just told me what their message to the Revdex.com saysBasically I'm SOL with no help, only an apology which doesn't give me a working bluray player or money to get a working bluray playerMy family now has a bluray player that functions but wont play new bluray discs, also we are without the money spent for this playerIn conclusion they were no help, did not offer any customer support, and gave me the runaround that lead to nowhereI'm left here to deal with myself as "CUSTOMER SUPPORT" Thank you Revdex.com for your help and I hope this reflects against Vizio's Revdex.com rating VERY VERY POORLY!!!! Regards, [redacted]

Dear Revdex.com Representative:VIZIO, Inc(“VIZIO”) is in receipt of the Revdex.com’s (“Revdex.com”) notice regarding complaint number [redacted] As always, VIZIO takes any complaint reported to the Revdex.com very seriously.Please be advised that VIZIO has determined that the VIZIO television in question in this complaint has been out of warranty by approximately months A copy of VIZIO’s warranty can be viewed online at http://www.vizio.com/warranty In the interest of providing customer satisfaction VIZIO has offered the customer a replacement VIZIO television at a discounted priceThis is the only offer VIZIO is able to make at this time.At VIZIO, the quality of our products is very important to us We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance Sincerely,VIZIO, Inc

Dear Revdex.com Representative:VIZIO, Inc(“VIZIO”) is in receipt of the Revdex.com’s(“Revdex.com”) notice regarding complaint number [redacted] As always, VIZIO takes any complaint reported to the Revdex.com very seriously.VIZIO has been unable to reach the customer regarding this matter VIZIO is requesting that the Revdex.com contact the customer and ask them to contact VIZIO backPlease be advised that VIZIO has previouslydetermined that the VIZIO television in question suffered a non-manufacturing defectIn the interest of providing customer satisfaction VIZIO has offered the customer a replacement VIZIO television at a discounted price This is the only offer VIZIO is able to make at this time.Again, VIZIO cannot further comment on this complaint without speaking to the customer At VIZIO, the quality of our products is very important to us We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with ourproducts to contact us at https://vizio.custhelp.com/ for information andassistance Sincerely,VIZIO, Inc

Dear Revdex.com Representative: VIZIO, Inc(“VIZIO”) is in receipt of the Revdex.com’s (“Revdex.com”) notice regarding complaint number [redacted] As always, VIZIO takes any complaint reported to the Revdex.com very seriously Please be advised that VIZIO has determined that the VIZIO television in question suffered a non-manufacturing defectCopies of pictures VIZIO received from the customer are attached for your reviewNon-manufacturing defects are not covered under VIZIO’s warranty A copy of VIZIO’s warranty can be viewed online at http://www.vizio.com/warranty In the interest of providing customer satisfaction VIZIO has offered the customer [a replacement VIZIO television at a discounted price/our split cost repair service to assist the customer with the repair of their VIZIO product/other offer] This is the only offer VIZIO is able to make at this time At VIZIO, the quality of our products is very important to us We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance Sincerely, VIZIO, Inc

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below 1.) The original purchase receipt is attached The specific unit which is not working now is a refurbished replacement unit provided by Vizio to replace the unit on the receipt, which failed earlier 2.) A video showing the unit failing to turn on is viewable at this link: [redacted] The name and phone number used when contacting Vizio was [redacted] The email address used to contact vizio was [redacted] Regards, [redacted]

Dear Revdex.com Representative: VIZIO, Inc(“VIZIO”) is in receipt of the Revdex.com’s (“Revdex.com”) notice regarding complaint number [redacted] As always, VIZIO takes any complaint reported to the Revdex.com very seriously Please be advised that upon VIZIO’s review, the VIZIO product in question under this complaint is out of warranty A copy of VIZIO’s warranty is available online at http://www.vizio.com/warranty In the interest of providing customer satisfaction VIZIO did offer to perform a split cost repair for the customer, which the customer accepted, however, our repair company has indicated after inspecting the VIZIO product that the product may not be repairable VIZIO would therefore like to offer this customer a discount on a replacement VIZIO product Please ask the customer to contact VIZIO’s customer service department so that we can make this offer to the customer At VIZIO, the quality of our products is very important to us We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance Sincerely, VIZIO, Inc

Dear Revdex.com Representative: VIZIO, Inc(“VIZIO”) is in receipt of the Revdex.com’s (“Revdex.com”) notice regarding complaint number [redacted] As always, VIZIO takes any complaint reported to the Revdex.com very seriously Please be advised that upon review of the complaint VIZIO has determined that this complaint is covered under VIZIO’s warranty A copy of VIZIO’s warranty can be viewed online at http://www.vizio.com/warranty VIZIO has contacted this customer and has handled this complaint under the terms of VIZIO’s warranty Accordingly, VIZIO considers this matter closed At VIZIO, the quality of our products is very important to usWe rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance Sincerely, VIZIO, Inc

In Oct I purchased this item from [redacted] : [redacted] The item is still under warranty but [redacted] *s refusing to honor their warrantyThe TV has been installed high on a wall and has been working great until a few weeks ago when a digital crack appeared in the screenNo one has touched the TV since install (we can't even reach it from the floor) and the screen is perfectly pristineThe crack is 100% digital - no physical cracks on the screen are showingNo one has hit or touched the television - it is simply faultyI contacted [redacted] ; since the return timeframe has passed, they connected me with ***, who issued case number [redacted] and said they'd get back with me within hoursAfter a week of silence from ***, I called them againThey had required I send in the following items, which I did: Photos of the digital crack in my [redacted] TV, Photo of the serial number on the back of the TV, Copy of my order with [redacted] ***

Dear Revdex.com Representative:VIZIO, Inc(“VIZIO”) is in receipt of the Revdex.com’s(“Revdex.com”) notice regarding complaint number As always, VIZIO takes any complaint reported to the Revdex.com very seriously.VIZIO has been unable to reach the customer regarding this matter VIZIO is requesting that the Revdex.com contact the customer and ask them to contact VIZIO backPlease be advised that VIZIO has previously determined that the VIZIO television in question suffered a non-manufacturing defectIn the interest of providing customer satisfaction VIZIO has offered the customer a replacement VIZIO television at a discounted price This is the only offer VIZIO is able to make at this time.Again, VIZIO cannot further comment on this complaint without speaking to the customer At VIZIO, the quality of our products is very important to us We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information andassistance Sincerely,VIZIO, Inc

Dear Revdex.com Representative: VIZIO, Inc(“VIZIO”) is in receipt of the Better Business Bureau’s (“Revdex.com”) notice regarding complaint number [redacted] As always, VIZIO takes any complaint reported to the Revdex.com very seriouslyPlease be advised that VIZIO has determined that the complaint is not covered under the manufactures warrantyA copy of VIZIO’s warranty can be viewed online at http://www.vizio.com/warrantyIn the interest of providing customer satisfaction VIZIO has offered to send the customer a universal wall mountThis is the only offer VIZIO is able to make at this timeAt VIZIO, the quality of our products is very important to usWe rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistanceSincerely, VIZIO, Inc

Dear Revdex.com Representative:VIZIO, Inc(“VIZIO”) is in receipt of the Revdex.com’s(“Revdex.com”) notice regarding complaint number [redacted] As always, VIZIO takes any complaint reported to the Revdex.com very seriously.Please be advised that VIZIO has determined that the VIZIO television in question in this complaint has been out of warranty by approximately years A copy of VIZIO’s warranty can be viewed online at http://www.vizio.com/warranty In the interest of providing customer satisfaction VIZIO contacted the customer to discuss the complaintIt has been determined that this is not an issue with the VIZIO TVAt VIZIO, the quality of our products is very important to us We rely onand appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance Sincerely,VIZIO, Inc

I purchased a 39" smart vizio tv years ago from Sams clubI called vizio in regards to the tv malfunctioningI literally bought the smart tv to only stream netflix in our bedroomI purchased it and watched netflix for approxmonths before my show was over so I didn't use it for a good monthsTurned it back on and nothing workedspent days on the phone trying to solve itTransferred multiple times and still nothingThen finally was told there was nothing they could do because it was out of warranty! I'm extremely disappointed with not only the quality but the customer service!!! After ONLY owning Vizio's, I will not own another To me 1-years old is still NEW, stand behind your product and offer an exchange or replacement! After Calling Sams Club, they mentioned this is a HUGE issue with this exact tv so this to me is a RED FLAG! I want a replacement or mine repaired, free of cost!

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved.However, at this time I can not consider this complaint resolved as the promised replacement television has not been delivered I was contacted on Tuesday 1/10/by [redacted] , an executive at Vizio stating that my replacement television was entered incorrectly into their system and that there would be a delay in delivery An email containing a the tracking number ( [redacted] ) was provided to me by Vizio This tracking number does not seem to be valid as it says (Error: No Shipment Specified) once the link is clicked As of today I am not sure of the status of the replacement televisionI have not been contacted with a delivery date as of today The replacement television is promised to be delivered within a to day period Until the replacement television is delivered I can not consider this complaint closed.Regards, [redacted]

I purchased a 4k Vizio television from Best BuyThe model number is [redacted] After just over a year, the screen is beginning to deteriorateDark shadows are appearing in spots all over the screen and are only getting worseI looked this problem up and it seems that two years ago, Vizio had this same problem with two other model televisionsThey ended up extending everybody's warranty who owned these televisions to a 24-month warranty and replaced themI feel that, because this is the same problem that's happening with my tv, Vizio should replace itI spent nearly a thousand dollars on this and it is slowly becoming useless because of the black spots that continue to worsenI spoke with them and they said that they wouldn't do anything for me other than offer me a slight discount on another tvAfter I looked up the model they told me I could have the discount on, I discovered that the discount price was the same price has what their website is selling it for; there was no discoun

Vizio televisions No Video / No Picture / Black Screen are the worst ever, as is their company's customer service, OR LACK THEREOF! I had my television for a little over years All of the sudden No Video / No Picture / Black Screen After their ridiculous "reset power fix" failed, Vizio said there was nothing they could do, I was on my own, it was out of warrantySomething should be done about Vizio selling faulty products l can't believe I spent my money on this television for it to work for only years I am extremely frustrated that Vizio is getting away with treating consumers this way!!! NEVER EVER WILL I BUY A VIZIO PRODUCT AGAIN!!!

Dear Revdex.com Representative:VIZIO, Inc(“VIZIO”) is in receipt of the Revdex.com’s (“Revdex.com”) notice regarding complaint number [redacted] As always, VIZIO takes any complaint reported to the Revdex.com very seriously.Please be advised that VIZIO has determined that the VIZIO television in question suffered a non-manufacturing defectCopies of pictures VIZIO received from the customer are attached for your review Non-manufacturing defects are not covered under VIZIO’s warranty A copy of VIZIO’s warranty can be viewed online at [redacted] In the interest of providing customer satisfaction VIZIO has offered the customer a replacement VIZIO television at a discounted price and was accepted This is the only offer VIZIO is able to make at this time.At VIZIO, the quality of our products is very important to us We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at [redacted] for information and assistance Sincerely,VIZIO, Inc

(The following is a portion of my email to the CEO) I emailed your customer service team to ask what they might be able to do about a situation with my television as I recently noticed that the frame is cracking in a number of placesThe customer support representative ( [redacted] was kind and respectful but unable to assistAfter asking to have this issue escalated, I received a call from [redacted] ***Mr [redacted] asked me when I first noticed the cracksI told him that I saw them just a few days prior to contacting your organizationHis response was to ask me if they "all of a sudden" showed up, in a tone suggesting that I'm either making it up or that they've been there for a whileI told him that I just happened to notice them at that time but I couldn't say when they actually happenedHe then asked me if my television was working properly otherwise and I told him it wasHis condescending demeanor made it obvious that he was annoyed at my request for a replacement TV since it wa