Vizio

I bought a 70" Vizio TV in - $It lasted until August Has sound - no pictureI saw on the internet this TV has a recall because of this problem yet Vizio states I am out of warranty, cannot do anything but sell me another for a discount price $This TV lasted approxmonthsIt's a shame they can continue to take peoples money and not back their productSomething needs to be done

Poor product quality and even worse customer service I will never buy another Vizio product again I bought a Vizio smart TV November 2013, and it stopped working within the first week I received it When I called Vizio, they replaced the TV with another model However, the replacement model has also stopped working (year and months later.)When I called customer support I was told that because the product was out of warranty there was nothing they could do and I would have to buy another TV Customer support made zero effort to resolve this situation This was a very disappointing experience to say the least

I recent bought a inch vizio tvMy screen has vertical linesI called them and was told that the tv has physical damageWell my tv hasn't moved, and they won't even look at itI was treated very rudelyI I bought the tv from H*** *** who referred me to vizioH*** *** gave me percent back on the tvThey did more for me than vizioThe person I was talking to said the same thing happen to herWhen u have a brand new tv that is not even months old this should not of even happened

I purchased the Vizio P65-Csmart cast TV in April This is a brand new TV model and I expect there to be some issues as they work out bugs
After connecting the TV to my Nvidia Shield TV set top box, I noticed that some applications that use surround sound do not workThis included "***" and "Google Play Movies & TV"I had this same Nvidia Shield TV set top box connected to a Vizio p602ui-band it worked without issueTo confirm the issue is not the Nvidia Shield TV I connected it to the old TV again and it worked fineI also connected a Nexus Player to the new Vizio P65-Cand it had the same issues
I called Vizio on 4/to report the issueThey indicated the TV should fully support the sound but asked that I confirm what type of audio signal was being sentI contacted both *** and Nvidia to get the needed info
On 4/I called Vizio back and let them know that Nvidia both indicated that it was standard Dolby surroundVizio indicated that thei

I purchased a new 2*Vizio TV and Soundbar
There is an audio syncing delayThe audio does not play or does not match the video
Vizio Support representatives give me unhelpful or incorrect advice
They have sent two technicians to my apartment (waiting on third) who are unable or unwilling to fix my issues
Vizio replaced both the tv and the sound barI have replaced all the HDMI cables and my entertainment devices
3/Purchase P65-CTV
6/*Purchase SB4551-DSoundbar Order#578*
6/Req#
6/Case#*** I report defective sound bar
6/Case#*** & ServiceReq#244118* Vizio sends replacement soundbar
7/*Case#*** Vizio says audio delay caused by wireless subwoofer
7/*I tweet @VIZIOsupport, told to call tech support
7/*Case#*** & ServiceReq#Vizio will send tech to replace tv mainboard
7/Tech replaces mainboard, confirms issues persist ServiceReq#*** Vizio sends replacement TV
7/I ask

in D55-Emonths oldBlack screen and no soundI called VISO and sent them proof of purchaseThey said it's out of warranty and gave me a link to buy a new TVI am pretty disappointed with the quality of their productsAnd the lack of concern for customer satisfactionThank You!

Bought a 70”Vizio tv in 12/28/it is now months out of warranty and the screen started with a few white dots, within minuets my whole screen was whiteThere has been numerous complaints and forums that can back me up that Vizio is selling out TVs that have recalls and not fixing themThey are just trying to sell another tv for $less than you can buy in storeI Just want my tv fix/replaced free of charge or a full refunded

Bought a model E480I E550i-Binch Tv years agoI'm retired, fixed incomeThis Tv stopped working...I can't afford the repair billI'm very disapointed, this Tv can't even last yearsHow can I resolve this?
Julie B***

Dear
Revdex.com Representative: VIZIO, Inc(“VIZIO”) is in receipt of the RevDex.com’s
(“Revdex.com”) notice regarding complaint number ***As always, VIZIO takes any
complaint reported to the Revdex.com very seriously.Please
be advised that VIZIO has
determined that the VIZIO television in question in
this complaint has been out of warranty by approximately year. A copy of VIZIO’s warranty can be viewed
online at http://www.vizio.com/warranty. In
the interest of providing customer satisfaction VIZIO has offered the customer a
repair at no additional cost. This is
the only offer VIZIO is able to make at this timeAt VIZIO, the quality of our products is very important to us. We rely on
and appreciate product feedback from our customers and encourage anyone who has
questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and
assistance. Sincerely, VIZIO, Inc

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[I am very dissatisfied with the entire refund/return/pickup has all be played out. Honestly, they never respond to your request with any personal flair to the actual situation. Below is their response to EVERY ISSUE that you've presented to them. I had to fight for my refund, remain on hold for minutes, probably hours, discuss over and over again with everyone I spoke with my dissatisfaction with their product, until I FINALLY was presented with "Yes, we will refund your money for the TV". Well, the pick up of the TV has been a disaster and just found out that even though the TV was scheduled by a VIZIO representative for Saturday, Nov 1, the TV actually went BACK to the delivery companies warehouse where it sat until I reached out to them to find out why my tracking number kept coming back "Shipment not found". Last night, one of the Manna Representatives (Nia) had called me to let me know the TV was NOT shipped back, only brought back to their warehouse because they had NO OTHER INFORMATION from VIZIO as to WHERE to ship it. So, instead of the TV being picked up and shipped out and delivered before Thursday, the day VIZIO cuts checks, it was SHIPPED BACK TO VIZIO on Thursday, today, November 6th. So, we NOW have to wait possibly another week before our check is cu, to which I don't even know at this point if I am going to be getting getting anything. I am sure they will find something to dispute. So, that is my REJECT OFFER and "I do not accept the response made by the business to resolve this complaint" I WANT MY COMPLETE REFUND ASAP They wanted their TV back, which they set up, they messed up and now will pay up!!!
Their COMMON response to EVERYTHING
Dear Revdex.com Representative:
VIZIO, Inc(“VIZIO”) is in receipt of the RevDex.com’s
(“Revdex.com”) notice regarding complaint number***As always,
VIZIO takes any complaint reported to the Revdex.com very seriously
Please be advised that upon review of the complaint VIZIO has determined that this
complaint is covered under VIZIO’s warranty. A copy of VIZIO’s warranty can be
viewed online at http://www.vizio.com/warranty. VIZIO has contacted this customer
is has handling this complaint under the terms of VIZIO’s warranty.
At VIZIO, the quality of our products is very important to us. We rely on
and appreciate product feedback from our customers and encourage anyone who has
questions about or problems with our products to contact us at
https://vizio.custhelp.com/ for information and assistance.
Sincerely,
VIZIO, Inc]
Regards,
*** ***

Dear Revdex.com Representative:
VIZIO, Inc(“VIZIO”) is in receipt of the RevDex.com’s (“Revdex.com”) notice regarding complaint number ***As always, VIZIO takes any complaint reported to the Revdex.com very seriously
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Please be advised that based upon VIZIO’s review of the product in question VIZIO has determined that the product sustained a non-manufacturing defect. Non-manufacturing defects are
not covered under VIZIO’s warranty. An image of the product is included in this response for your review
In the interest of providing customer satisfaction VIZIO has contacted the customer and made her an offer to purchase a replacement VIZIO product at a discounted price. This is the only offer VIZIO is able to make to the customer at this time.
At VIZIO, the quality of our products is very important to us. We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance.
Sincerely,
VIZIO, Inc

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear belowIn reference of complaint ***, While Vizio has responded to my complaint with what sounds like an offer, Vizio is very disingenuous in their offer for repair their product at nearly the full retail price, or the greater insult of offering to repair said product, but would not guarantee the repairBasically they told me that I could pay them $toward the labor, but there was no way of knowing if this TV would not do this same issueI also have a inch Vizio TV that had similar issues, but thankfully I had bought a year warranty through Walmart, and they have now repaired it times for similar motherboard issuesTo think that that issue wont occur again with my inch would be irrational for any human being to assume, especially if they are not willing to guarantee the repair for a reasonable length of time VIZIO is obviously making shotty products, and should be ashamed of themselvesJudging from the other complaints on the internet, I am not the only person having these EXACT SAME ISSUES with the EXACT SAME MODEL NUMBERSAs far as I am concerned, this issue is not resolved until I get a 100% refundSorry but Vizio has proven that they are not a trustworthy company! And if they read this, the year warranty is ridiculous! ALL TV's should have a year STANDARD warranty! PERIOD! I wonder how many more people are merely tossing their Vizio TV's and doing what I ended up doingI bought a Samsung! Revdex.com please move this complaint to UNRESOLVED as I am considering just throwing my $600+ investment in the trash! Sincerely Mr*** ***, ** *** *** *** ** ***, *** cell

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***

Dear Revdex.com Representative:
VIZIO, Inc(“VIZIO”) is in receipt of the RevDex.com’s (“Revdex.com”) notice regarding complaint number ***As always, VIZIO takes any complaint reported to the Revdex.com very seriously
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Please be advised that VIZIO has determined that the VIZIO television in question in this complaint is covered under VIZIO’s warranty. A copy of VIZIO’s warranty can be viewed online at http://www.vizio.com/warranty. In the interest of providing customer satisfaction VIZIO has offered the customer a refund for their VIZIO product. VIZIO is also working with our third party delivery service regarding the allegations that they damaged the customer’s personal propertyThe customer has accepted VIZIO’s offer for a refund and VIZIO and the customer are currently working out the details of the refund procedure
At VIZIO, the quality of our products is very important to us. We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance.
Sincerely,
VIZIO, Inc

Dear Revdex.com Representative:VIZIO, Inc(“VIZIO”) is in receipt of the RevDex.com’s(“Revdex.com”) notice regarding complaint number ***As always, VIZIO takes any complaint reported to the Revdex.com very seriously.Please be advised that upon review of the
complaint VIZIO has determined that this complaint is covered under VIZIO’s warranty. A copy of VIZIO’s warranty can be viewed online at http://www.vizio.com/warranty. VIZIO has contacted this customer and has handled this complaint under the terms of VIZIO’s warranty. Accordingly, VIZIO considers this matter closed. At VIZIO, the quality of our products is very important to usWe rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance. Sincerely,VIZIO, Inc

To Whom It May Concern:
VIZIO, Inc(“VIZIO”) is in receipt of the Revdex.com’s
(“Revdex.com”) rebuttal regarding Revdex.com complaint number ***As always,
VIZIO takes any complaint reported to the Revdex.com very seriously
In
the interest of providing customer satisfaction VIZIO has contacted
the complainant in an effort to resolve this issueA representative
from VIZIO spoke with the complainant, and has made an offer to the
complainant to resolve this issue
At VIZIO, the quality of our products is very important to usWe rely
on and appreciate product feedback from our customers and encourage
anyone who has questions about or problems with our products to contact
us at https://vizio.custhelp.com/ for information and assistance

Dear Revdex.com Representative:
VIZIO, Inc(“VIZIO”) is in receipt of the RevDex.com’s
(“Revdex.com”) notice regarding complaint number ***As always, VIZIO takes
any complaint reported to the Revdex.com very seriously
Please be advised that VIZIO has determined that the VIZIO television in question suffered
a non-manufacturing defectCopies of pictures VIZIO received from the customer
are attached for your review. Non-manufacturing defects are not covered under VIZIO’s warranty.
A copy of VIZIO’s warranty can be viewed online at http://www.vizio.com/warrantyIn
the interest of providing customer satisfaction VIZIO has offered the customer [a
replacement VIZIO television at a discounted price/our split cost repair
service to assist the customer with the repair of their VIZIO product/other
offer]. This is the only offer VIZIO is able to make at this time
At VIZIO, the quality of our products is very important to us. We rely on
and appreciate product feedback from our customers and encourage anyone who has
questions about or problems with our products to contact us
at https://vizio.custhelp.com/ for information and assistance.
Sincerely,
VIZIO, Inc

I purchased a Vizio television with a one year warranty in December of August of 2017, my television stopped workingI contacted a local tv repair company, the tech stated that from my description the device suffered a "thermal crack" due to overheating and to contact VizioI did some online research, and promptly called Vizio to have the issue diagnosedCase # ***I described the issue, stated the technician's diagnoses and my own limited research and was told that Vizio was not responsible, and only covered "Manufacturer defects"

Dear
Revdex.com Representative: VIZIO, Inc(“VIZIO”) is in receipt of the RevDex.com’s
(“Revdex.com”) notice regarding complaint number ***As always, VIZIO takes any
complaint reported to the Revdex.com very seriously.Please
be advised that upon review of
the complaint VIZIO has determined that this
complaint is covered under VIZIO’s warranty.
A copy of VIZIO’s warranty can be viewed online at http://www.vizio.com/warranty.
VIZIO has contacted this customer and the customer has informed VIZIO
that they exchanged the unit at the local storeAccordingly, VIZIO considers
this matter closed.At
VIZIO, the quality of our products is very important to us. We rely on
and appreciate product feedback from our customers and encourage anyone who has
questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and
assistance. Sincerely, VIZIO, Inc

Dear Revdex.com Representative:VIZIO, Inc(“VIZIO”) is in receipt of the RevDex.com’s (“Revdex.com”) notice regarding complaint number ***As always, VIZIO takes any complaint reported to the Revdex.com very seriously.Please be advised that upon review of the complaint VIZIO has determined that this complaint is covered under VIZIO’s warranty. A copy of VIZIO’s warranty can be viewed online at http://www.vizio.com/warranty. VIZIO has contacted this customer and has handled this complaint under the terms of VIZIO’s warrantyMr***’s TV was delivered on 3/12/A proof of delivery is attachedAccordingly, VIZIO considers this matter closed
At VIZIO, the quality of our products is very important to us. We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance. Sincerely,VIZIO, Inc