Vizio

I ordered a Vizio 24" Smart TV (D24h-E1) from Vizio.com on Monday, November 27, (Cyber Monday) The purchase price was 119.99+tax, which is a discount of $ On Thursday, December 14, 2017, the order was still marked as "Processing" on my Vizio account, so I contacted Customer Service through the chat feature at which time they told me the order had been sent back for review, they would submit a claim for me, and I would hear back in 1-business days On Tuesday, December 19, 2017, I reached out again through the chat feature at which point they told me the order had timed out and been cancelled - no further information was availableAt this point I was told if I wanted the TV, I would have to purchase it again on their website at the current price of 139.99+tax and delivery would take another 7-business days At this point I requested a manager call me and he gave me more informationThe order had been flagged as potentially fraudulent so it had be sent back for review

I got model E5001-band it went out only had this TV for less then two years

Dear Revdex.com Representative: VIZIO, Inc(“VIZIO”) is in receipt of the RevDex.com’s (“Revdex.com”) notice regarding complaint number ***As always, VIZIO takes any
complaint reported to the Revdex.com very seriouslyPlease be advised that VIZIO has determined that the VIZIO television in question in this complaint has been out of warranty by approximately years. A copy of VIZIO’s warranty can be viewed online at http://www.vizio.com/warranty. In the interest of providing customer satisfaction VIZIO has offered the customer a replacement VIZIO television at a discounted price to assist with their VIZIO product. This is the only offer VIZIO is able to make at this timeAt VIZIO, the quality of our products is very important to us. We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance. Sincerely, VIZIO, Inc

I bought a brand new M501d-A2R (50" 3D/Smart TV) on May 28, from Best Buy in Towson, MD for $On 1/24/16, the screen went black and the TV no longer functions at allThis is a common issue, according to many other online reviews & complaintsI contacted Vizio, and they refuse to provide any repair or replacement services since the year Manufacturer's Warranty has expiredI understand that the warranty period may have lapsed, but I also believe that a TV that costs over $should operate as intended for more than monthsWhile it's very unfortunate that Vizio has chosen to ignore what is clearly a common and costly issue, I wanted to provide this info so others can be aware of the risks involved when purchasing a Vizio TV

Vizio is fully aware of an issue with some models where the picture goes out, but there's no soundThey are doing nothing about it
https://www.ifixit.com/Answers/View/280215/No+picture+but+sound
A lot of people have called Vizio & their answers are the same each timeThey know & the TV is broken now
DO NOT GET ANYTHING VIZIO! How can this be allowedWhere's the recall!?! How us there no class action lawsuit?!

I have a Vizio ECtv and after I purchased the tv it started to get dark spotsi contacted Vizio Tech support May I sent them a pic and my serial number and receipt.Customer service sent me an email back saying they would get back to methey did not respond to me so I called them back september of and Customer service said they had the wrong emai they told me all they can do is sell me the same TV for $plus tax and they would pay shippingi don't want that I still have a month of warranty with them and just wanted them to fix my TVCustomer service has nothing else they can offer me and Im not happy about

I brought a Vizio television on 04/16/from a local ***On 08/25/I turned on my television and the screen was distortedI contacted Vizio and *** immediatelyAdditionally, I followed the process for submitting the needed documents to VizioHowever, it was determined that they can't compensate me for my televisionAs a consumer I received a faulty television and neither Vizio or *** want to compensate me for this television that is barely months old and I paid $for itBoth representatives form each company have been very insensitive to my concerns, and loss of moneyIn fact, when I spoke to the Vizio rephe indicated "it would cost more to repair the television and I should purchase a new one"As a consumer I just lost $in the purchase of a faulty Vizio televisionI also, spoke to the Vizio repabout the possibility of the television being mishandled or damaged prior to my purchaseThe rep at Vizio responded " that could be the case, how

I bought my husband a inch Vizio TV in march of In September the TV wouldn't come on it was flickering on an off I called Vizio they sent someone out to put in a new board well that didn't work so I than had to wait another days for them to bring us a new TV so they bought it out an here we are in Novand I'm having the same issue with the TV they just brought out so I call them an tell them this is ridiculously I shouldn't have to keep waiting for a tv that I've already paid for so now they are sending another tv I told them they needed to give me a different tv bc I keep having problems out of there inch an I shouldn't have to keep going threw this but the supervisor refused to help get me a different tv than I havei even told them they could take me down in size but that I couldn't lose to many inches the supervisor I spoke to was extremely rude an just kept saying that is why I have a warranty I said I understand that but I shouldn't have to keep waiting on you all to send me a new TV when it hasn't even been a yr an this will be the 3rd time of us getting a replacement tv it's bull I am very displeased an will defer everyone I know away from Vizio oh an here another catcher they told my husband on the phone that we only had a day warranty with the TV they are bringing out this time it is Novan my warranty for the tv I brought in March was supposed to last until March 30th so how is that fair to me that now my warranty goes out in Jan.2018?? Vizio will steal your money they don't care how they treat there customers

In January I purchased a inch series -E smart TV, today upon moving back to my parentsMoved the dresser to put the tv on I had moved it (gently) to the floor with carpet then when we got the dresser where we wanted it (minutes max) the tv was picked up and placed (“gently”)back onto the new standPlugging in the wires/cables I go to turn the TV on and I see those weird colored lines and then I hear a loud Pop!! I am thinking what the blank just happenedas the tv had no cracks externally I call the warranty of the store I purchased fromwell they “couldn’t” help me so I called Vizio here and they were the rudest people! I literally told the girl what happened and she accuses me of damaging the tvI get it accidents happen but this was no accident I’m not sure how that would have even happenedespecially the loud pop coming from insideAll kinds of lined up and down all crazy patternsI originally asked to speak to a supervisor or manager upon the callThe lady neg

I purchased a TV at my local Target store on 12/17/I did not use it until this past weekend 4/22/and found TV was not workingI took it back to the target store and it was beyond the return date of 1/24/They advised me to contact VIZIO as it is a warranty issueI contacted VIZIO and was advised it was a shipping problem so not their concernWent back to Target and they blame VIZIO so I am stuck in the middle with no solution

Dear Revdex.com Representative:VIZIO, Inc(“VIZIO”) is in receipt of the RevDex.com’s (“Revdex.com”) notice regarding complaint number ***As always, VIZIO takes any complaint reported to the Revdex.com very seriously.Please be advised that VIZIO has determined that the VIZIO television in question suffered a non-manufacturing defectNon-manufacturing defects are not covered under VIZIO’s warranty. A copy of VIZIO’s warranty can be viewed online at http://www.vizio.com/warranty. In the interest of providing customer satisfaction VIZIO has offered the customer [a replacement VIZIO television free of charge]. This is the only offer VIZIO is able to make at this timeThe customer has accepted this offerAt VIZIO, the quality of our products is very important to us. We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance. Sincerely,VIZIO, Inc

Dear Revdex.com Representative: VIZIO, Inc(“VIZIO”) is in receipt of the RevDex.com’s (“Revdex.com”) notice regarding complaint number ***As always, VIZIO takes any complaint reported to the Revdex.com very seriouslyPlease be advised that VIZIO has determined that the
VIZIO television in question in this complaint has been out of warranty by approximately months. A copy of VIZIO’s warranty can be viewed online at http://www.vizio.com/***. In the interest of providing customer satisfaction VIZIO has offered the customer [a replacement VIZIO television at a discounted price/our split cost repair service to assist the customer with the repair of their VIZIO product/other offer]. This is the only offer VIZIO is able to make at this timeAt VIZIO, the quality of our products is very important to us. We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.***/ for information and assistance. Sincerely, VIZIO, Inc

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
I do not want a smart TV that does not workYou keep sending me broken tvs under your so called warrantyI just want my money back so I can go buy a TV that not a VizioI am not happy with your product and your customer service

Dear Revdex.com Representative:
VIZIO, Inc(“VIZIO”) is in receipt of the RevDex.com’s
(“Revdex.com”) notice regarding complaint number ***
As always, VIZIO takes any complaint reported to the Revdex.com very
seriously
Please be advised that upon review of the complaint VIZIO has determined that this
complaint is covered under VIZIO’s warranty A copy of VIZIO’s warranty can be
viewed online at http://www.vizio.com/warranty. VIZIO has contacted this customer
and has handled this complaint under the terms of VIZIO’s warranty.
Accordingly, VIZIO considers this matter closed
At VIZIO, the quality of our products is very important to us. We rely on
and appreciate product feedback from our customers and encourage anyone who has
questions about or problems with our products to contact us at
https://vizio.custhelp.com/ for information and assistance.
Sincerely,
VIZIO, Inc

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I filed a complaint with you about vizio and a resoloution was offered for the issueonce I agreed to accept the resolution I have not been contacted sinceI am wondering what the issue is now. I never received the discounted replacement offerIt has been silence since I agreed to this

Dear Revdex.com Representative:VIZIO, Inc(“VIZIO”) is in receipt of the RevDex.com’s(“Revdex.com”) notice regarding complaint numberAs always, VIZIO takes any complaint reported to the Revdex.com very
seriously.Please be advised that VIZIO has determined that the VIZIO television in question in this complaint has been out of warranty by approximately months. A copy of VIZIO’s warranty can be viewed online at http://www.vizio.com/warrantyIn the interest of providing customer satisfaction VIZIO has offered the customer [our split cost repair service to assist the customer with the repair of their VIZIO product]This is the only offer VIZIO is able to make at this time.At VIZIO, the quality of our products is very important to usWe rely onand appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance. Sincerely,VIZIO, Inc

Well where to begin? Vizio is crap, that’s a solid startAt some point they realized the basic remote used with the smartcast app on your phone was not a good idea and sent customers a “better” remote so that all functions could be handled without the phoneOk good! Yea not so muchThe remote literally falls apart if you place it on a surface, the battery cover falls off, and after a couple weeks now there are some loose things rattling around inside preventing the case to close and latch and giving the remote a mind of its own when trying to control the tvNow any good company that sent you this remote to replace a lackluster product, would not hesitate to send you another one to replace, if the item you never asked for broke at no fault of your ownNope not Vizio! Buy a new one they say, you’re out of warranty, we don’t care about our consumers, in more words or lessI will never buy a product from them againStick to Samsung, or Sony for home entertainementVizio should close up shop and reevaluate their company as a wholeI wish there was an option to pick zero starsThey truly don’t even deserve the one

Poor product quality and even worse customer service I will never buy another Vizio product again I bought a Vizio smart TV November 2013, and it stopped working within the first week I received it When I called Vizio, they replaced the TV with another model However, the replacement model has also stopped working (year and months later.)When I called customer support I was told that because the product was out of warranty there was nothing they could do and I would have to buy another TV Customer support made zero effort to resolve this situation This was a very disappointing experience to say the least

Owning a 480iBfor prox 3years the picture would not come on but had soundFor a while I smacked the back of flat screen and it would come backFinally quit yesterdayhaving looked up problems on You Tube and having electronics background was able to re solder the offending pins on the connection point as shownAlso fixed wifi problem by reseating a small circuit board loosened by pounding tv to get picture to work
Vizio customer service was absolutely useless! If not for that guy on youtube I would have a useless expensive piece of trash that didn't measure up to quality standards