Vizio

Dear Revdex.com Representative:
VIZIO, Inc(“VIZIO”) is in receipt of the RevDex.com’s (“Revdex.com”) notice regarding complaint number ***As always, VIZIO takes any complaint reported to the Revdex.com very seriously
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Please be advised that upon review of the complaint VIZIO has determined that this complaint is covered under VIZIO’s warranty A copy of VIZIO’s warranty can be viewed online at http://www.vizio.com/warranty. VIZIO has contacted this customer and has handled this complaint under
the terms of VIZIO’s warranty. Accordingly, VIZIO considers this matter closed
At VIZIO, the quality of our products is very important to us. We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance.
Sincerely,
VIZIO, Inc

Dear Revdex.com Representative: VIZIO, Inc(“VIZIO”) is in receipt of the Revdex.com’s (“Revdex.com”) notice regarding complaint number ***As always, VIZIO takes any complaint reported to the Revdex.com very seriouslyPlease be advised that upon review of the complaint VIZIO has
determined that this complaint is covered under VIZIO’s warranty. A copy of VIZIO’s warranty can be viewed online at http://www.vizio.com/warranty. VIZIO has contacted this customer and has handled this complaint under the terms of VIZIO’s warranty Accordingly, VIZIO considers this matter closedAt VIZIO, the quality of our products is very important to us. We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance. Sincerely, VIZIO, Inc

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I will not accept Vizio's dismissal excuse. They do not help consumers and it is just too convenient tor them to use the out of warranty clause when I tried prior to this to get a solution to the problem
*** ***

I bought a Vizio smart TV just two short years ago, when it stopped connecting to the internet properlyI contacted customer service a few times and got my issue resolvedThis last time I was told I couldn't be helped, when I asked if they would replace my productI was met with very negative response and how I shouldn't expect the TV to work for more than a couple of yearsI explained to them that there are companies that care about organic brand embassadors and that would replace the product if it was a known issue (google it, its well known)BUT instead of behaving like a companies that cared about their consumers experience with their product I was told they could give me a discount price on a new tvThanks but no thanks, the one I bought from you had a terribly short shelf life...why would I buy again? Especially knowing how you treat your consumersTherefore, I will never buy another Vizio product in my life and I urge you not to either

Dear Revdex.com Representative:VIZIO, Inc(“VIZIO”) is in receipt of the RevDex.com’s(“Revdex.com”) notice regarding complaint numberAs always, VIZIO takes any complaint reported to the Revdex.com very seriously.Please be advised that VIZIO has determined that
the VIZIO television in question in this complaint has been out of warranty by approximately months. A copy of VIZIO’s warranty can be viewed online at http://www.vizio.com/warrantyIn the interest of providing customer satisfaction VIZIO has offered the customer [our split cost repair service to assist the customer with the repair of their VIZIO product]This is the only offer VIZIO is able to make at this time.At VIZIO, the quality of our products is very important to usWe rely onand appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance. Sincerely,VIZIO, Inc

We bought a Vizio LED HDTV 70" months ago from Best Buy On Sunday night (6/28/2015) a thin horizontal line appeared covering 2/of the screen & another one pop out on Monday nightToday I contacted Vizio thru live chat to see if there are any recalls for my model# M701D-A3R because one of my friend also bought the same tv with us exact same model & his went black all of a sudden weeks ago Customer Service stated there are no recalls for it & no known issues Unfortunately, my husband did not extend the warranty with Best BuyI thought that I could have at least years with my TV before I start experiencing any issues! So, we are basically out of luck with $hard earned money down the drainMy calculations basically I paid for $122/month for this TV! The only offer Vizio would give is for me to buy another Vizio TV with them a $off than what WalMart or Best Buy would offer I google about Vizio TV and there are a lot of consumer on-line NOT HAPPY with Vizio products One site had 1,complaints, and a website dedicated to vizio.pissedconsumer.com with complaints costing OVER $70,000!
I contacted a TV Repair man to come & look at my TV He basically stated that he gets a lot of calls about Vizio TV right after the one year warranty! Hmmmm...Odd right? He basically just unplugged my TV, unplugged all the connections, re-plugged them, but never open the back of the tv to see what is wrong He stated he would need to contact Vizio first to see what would be the cause of it & I told him that the Vizio Customer Support had no explanation to me what would be the cause The TV Repair Guy basically was in & out my house in less that minutes He called me back in an hour & stated that it's probably the "Mother board" & will cost over $for the parts + $65/hour labor to fix it but it is not a guarantee that this issue will not arise again in the future
I am the 1,person Vizio consumer that WILL NOT BE BUYING another VIZIO PRODUCTS since the quality of their products are not reliable My personal opinion DO NOT, I REPEAT DO NOT BUY VIZIO But if you insist on buying one, then extend the warranty for at least years minimum

I purchased a Vizio sound bar in August from Sam’s Club in Joplin, MOThe sound bar stopped working on 1/2/As Sam’s only has a day return policy, I was required to call the manufacturerThey ran through a series of trouble shooting steps and it was determined that the unit was defectiveAt that point the representative said that they would mail me a shipping box to return the sound bar inI was told that the whole process would take about weeksWhen the box was received I found that it was the incorrect boxThere is a disclaimer along with the box that states that if the equipment was damaged in shipping due to improper packaging that I would be responsible for the damageThis implies that they would not replace the unit as promisedA second call was made to the company and I was told that this would not happen again and the correct box was being sentWhen the box arrived it was found to be the exact same box that I first receivedIt has now been weeks and I

To Whom It May Concern:
VIZIO, Inc(“VIZIO”) is in receipt of the Revdex.com’s (“Revdex.com”) notification regarding Revdex.com complaint number ***. As always, VIZIO takes any complaint reported to the Revdex.com very seriously
In the interest of providing customer satisfaction, a representative from VIZIO has attempted to contact the complainant to further discuss this complaint; however, we have not been able to reach the complainant at this timeVIZIO will attempt to contact the complainant again in an effort to try and to come to a resolution regarding this complaint
At VIZIO, the quality of our products is very important to us. We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
TO: Revdex.com
First, The unit in question is a sound bar remote and not a TV as listed by the Vizio representative
Considering *** is selling old out of warranty stock then I must ask what corrective action is being taken to prevent recurrence. The sound bar in question is on sale currently at *** and must be old stockHas Vizio requested *** to inspect the sounds bars and mark them as vintage stock out of warranty? How does a consumer determine the manufacturing date of the product?

Dear Revdex.com Representative:VIZIO, Inc(“VIZIO”) is in receipt of the RevDex.com’s (“Revdex.com”) notice regarding complaint number***As always, VIZIO takes any complaint reported to the Revdex.com very
seriously.Please be advised that VIZIO has determined that the VIZIO television in question in this complaint has been out of warranty by approximately yearA copy of VIZIO’s warranty can be viewed online at http://www.vizio.com/warrantyIn the interest of providing customer satisfaction VIZIO has offered the customer [a replacement stand free of charge]. This is the only offer VIZIO is able to make at this time.At VIZIO, the quality of our products is very important to usWe rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance. Sincerely,VIZIO, Inc

Dear Revdex.com Representative:
VIZIO, Inc(“VIZIO”) is in receipt of the RevDex.com’s (“Revdex.com”) notice regarding complaint number***As always, VIZIO takes any complaint reported to the Revdex.com very seriously
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Please be advised that upon VIZIO’s review, the VIZIO product in question under this complaint is out of warranty. A copy of VIZIO’s warranty is available online at http://www.vizio.com/warranty.
In the interest of providing customer satisfaction VIZIO did offer to perform a split cost repair for the customer, which the customer accepted, however, our repair company has indicated after inspecting the VIZIO product that the product may not be repairable. VIZIO would therefore like to offer this customer a discount on a replacement VIZIO product. Please ask the customer to contact VIZIO’s
customer service department so that we can make this offer to the customer
At VIZIO, the quality of our products is very important to us. We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for
information and assistance.
Sincerely,
VIZIO, Inc

Dear
Revdex.com Representative: VIZIO, Inc(“VIZIO”) is in receipt of the RevDex.com’s
(“Revdex.com”) notice regarding complaint number ***As always, VIZIO takes any
complaint reported to the Revdex.com very seriously.Please
be advised that VIZIO has
determined that the VIZIO television in question
suffered a non-manufacturing defect.
Non-manufacturing defects are not covered under VIZIO’s warranty. A copy of VIZIO’s warranty can be viewed online
at http://www.vizio.com/warranty. In
the interest of providing customer satisfaction VIZIO has offered the customer a
replacement VIZIO television at a discounted price. This is the only offer VIZIO is able to make
at this timeAt VIZIO, the quality of our products is very important to us. We rely on
and appreciate product feedback from our customers and encourage anyone who has
questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and
assistance. Sincerely, VIZIO, Inc

Dear Revdex.com Representative:VIZIO, Inc(“VIZIO”) is in receipt of the RevDex.com’s(“Revdex.com”) notice regarding complaint number ***'As always, VIZIO takes any complaint reported to the Revdex.com very
seriously.Please be advised that upon review of the complaint VIZIO has determined that this complaint is covered under VIZIO’s warranty. A copy of VIZIO’s warranty can be viewed online arhttp://www.vizio.com/warranty. VIZIO has contacted this customer and has handled this complaint under the terms of VIZIO’s warranty. Accordingly, VIZIO considers this matter closed. At VIZIO, the quality of our products is very important to usWe rely onand appreciate product feedback from our customers and encourage anyone who hasquestions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance. Sincerely,VIZIO, Inc

Dear
Revdex.com Representative: VIZIO, Inc(“VIZIO”) is in receipt of the RevDex.com’s
(“Revdex.com”) notice regarding complaint number ***As always, VIZIO takes any
complaint reported to the Revdex.com very seriously.Please
be advised that upon review of the complaint
VIZIO has determined that this
complaint is covered under VIZIO’s warranty.
A copy of VIZIO’s warranty can be viewed online at http://www.vizio.com/warranty.
VIZIO has contacted this customer and would like to resolve this matter
under the standard terms of VIZIO’s warranty by offering the customer [free
repair service/replacement unit/etc.] however, the customer is unwilling to
accept this offer. If the customer
changes their mind and would like to accept our offer VIZIO requests that the
customer contact VIZIO’s customer service department. At
VIZIO, the quality of our products is very important to us. We rely on
and appreciate product feedback from our customers and encourage anyone who has
questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and
assistance. Sincerely, VIZIO, Inc

At what point does a transaction go from being difficult to being utterly ridiculous? My attempt to purchase a working a television from Vizio has reached this pointOn August 14th I purchased a VIZIO Inch LED Smart TV model D70-DHDTV for $including shipping and taxWhen I received the unit I unpacked it plugged it in it was non operational with just vertical linesI called on the 24th and received a case number and was sent a new unit and picked up the old unitWhen we unpacked the second unit and turned it on it too had vertical linesThe company repacked the second unit and sent it backI again had to contact the company and received another case # *** and it took over a week to ship from California and when I received this one it has a screen flawSo I would say that this has reached a point of ridiculousIt is over months since I purchased the TV, yet I still don’t have an operational unit and am waiting for a technician to come to my locat

Dear Revdex.com Representative:VIZIO, Inc(“VIZIO”) is in receipt of the RevDex.com’s(“Revdex.com”) notice regarding complaint number ***As always, VIZIO takes any complaint reported to the Revdex.com very seriously.Please be advised that upon review of the complaint VIZIO has determined that this complaint is covered under VIZIO’s warranty. A copy of VIZIO’s warranty can be viewed online at *** VIZIO has contacted this customer and has handled this complaint under the terms of VIZIO’s warranty. Accordingly, VIZIO considers this matter closed. At VIZIO, the quality of our products is very important to us. We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at *** for information and assistance. Sincerely,VIZIO, Inc

Dear RevDex.com Representative:VIZIO, Inc(“VIZIO”) is in receipt of the RevDex.com’s(“Revdex.com”) notice regarding complaint number ***As always, VIZIO takes any complaint reported to the Revdex.com very seriously.Please be advised that VIZIO has determined that the VIZIO television in question in this complaint has been out of warranty by approximately months. A copy of VIZIO’s warranty can be viewed online at http://www.vizio.com/warranty. In the interest of providing customer satisfaction VIZIO has offered the customer a replacement VIZIO television at no cost to the customer. This is the only offer VIZIO is able to make at this time.At VIZIO, the quality of our products is very important to us. We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance. Sincerely,VIZIO, Inc

Dear Revdex.com Representative:VIZIO, Inc(“VIZIO”) is in receipt of the RevDex.com’s(“Revdex.com”) notice regarding complaint number ***As always, VIZIO takes any complaint reported to the Revdex.com very
seriously.Please be advised that upon review of the complaint VIZIO has determined that this complaint is covered under VIZIO’s warranty. A copy of VIZIO’s warranty can be viewed online at http://www.vizio.com/warranty VIZIO has contacted this customer and would like to resolve this matter under the standard terms of VIZIO’s warranty by offering the customer a replacement unitHowever, the customer is unwilling to accept this offer. If the customer changes their mind and would like to accept our offer VIZIO requests that the customer contact VIZIO’s customer service department. At VIZIO, the quality of our products is very important to us. We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance. Sincerely,VIZIO, Inc

I have a E701i-AVizio TV, which is less than year oldThe TV which costed a ridiculous amount of money now has two (2) horizontal lines through the display
I am having trouble getting a replacement
I called customer support and they were reluctant to help me at all
This is not my first rodeo with this company, before it was with a broken sound bar and after issuing me three (3) different replacements offered a lesser quality sound bar that did not have a wireless subwoofer to fix the problem

Dear Revdex.com Representative:VIZIO, Inc(“VIZIO”) is in receipt of the RevDex.com’s(“Revdex.com”) notice regarding complaint number ***As always, VIZIO takes any complaint reported to the Revdex.com very
seriously.Please be advised that VIZIO cannot fully investigate this complaint without additional information from the customer VIZIO has been unable to reach the customer regarding this matter. VIZIO is requesting that the Revdex.com contact the customer and ask them to provide VIZIO with the following information: (1) Proof of purchase or receipt for the VIZIO ProductAgain, VIZIO cannot further comment on this complaint without the above referenced information from the customer. At VIZIO, the quality of our products is very important to us. We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance. Sincerely,VIZIO, Inc