Vizio

I spent over $on their TV (M55-C2) and it only lasted two yearsIt has a pixel out on the screen horizontally, which is a know issue all over the internet
Worst customer experience that I ever had to endureAbsolutely no helpThe support is extremely frustrating from their phone rep & systemThey cannot hear (or so they say) due to it being so loud in their call centerRep also claimed that he supervisor is unavailable multiple times while waiting for themTheir rep laughed when I told her how disappointed I was in the product
My year old Vizio TV as a bad pixel line horizontally through the top portion of the screenThis almost lasted years and I advise to review all the reviews and choose another brand

I purchased a Vizio Smart TV thru ***When I got the TV home and opened the box there were no operation or user manuals I contacted *** and they said that these manuals should have come in the box with the TVThey gave me a Vizio Tech Tel# and said if I called them that they would send me these missing itemsI called and spoke to a Techand he refused to send me the manuals that were supposed to come with the TVHe told me to look them up on line and read them or down load myselfI told him my printer was not working to well and just to mail them to meHe flatly refused againThe down load was over pages I want my manuals on how to use my smart TV that I was supposed to get in the first place anywayCould you please help me and tell them to send me these booklets The TV model is a Vizio E24-C Thanks

Dear Sir/Madam
I bought a Vizio TV unit from *** Canada
Vizio *** *** *** ** *** ** *** *** *** *** # *** for a price of $1,with a discount of $on November 28, (not including tax)I received the TV on December 16,
The TV and Tablet Units (Serial # *** & *** part # ***21)
I reported these two problems to Vizio Company since October
TV: Disconnect from the network and turn off by itself
Tablet: Gets hot when connected to the wall
In addition their support team are not skilled or professional, every time I call, I waste almost an hour with an agent that does not want to waste his or her time to read the notes even when I provide the case # and then tell me they will take action, again that never happenFinal I got their technician after I sent an email that I will contact you
Their technician Jay from a company called SCT, finally came on December a

After ten months my Vizio E-model started having the power issues It would turn on - the main logo appeared and then no power I called the Customer Service line They have some alleged power cycle process that they allege will fix the problem It doesn't It's their version of blowing on *** cartridges The TV will power up only cause of it's not completely dead yet But it is only a matter of time And luckily for me - just days before my 1-year warranty expired the TV did I called the Customer Service line They started in with their alleged power cycle process againI said nah - we are past that They offered up the TV repairman option days later the tv repairman comes - says 99% of the time the powerboard replacement will work It didnt I get a call from Vizio two days later And here's the scheme - no refund They will send a 'recertified' tv same model/year If that fails in days they send another And if that fails in days they then offer a monetary refund They do not stand by their products They know full well the first time a customer calls the service line the tv is gonna fail irreparably And they will not offer any service until complete failure Never again I asked a *** *** sales rep about Vizio's reliability He says he tells customers that if they really want a Vizio to take the money they are saving on it and use it on the extended warranty

Dear Revdex.com Representative:
VIZIO, Inc(“VIZIO”) is in receipt of the RevDex.com’s (“Revdex.com”) notice regarding complaint number ***As
always, VIZIO takes any complaint reported to the Revdex.com very
seriously
Please be advised that based upon VIZIO’s review of the
product in question, VIZIO has determined that the warranty on this product
expired prior to the customer contacting VIZIO regarding this matter. In
the interest of providing customer satisfaction VIZIO has contacted the
customer to try and resolve this issue
At VIZIO, the quality of our products is very important
to us. We rely on and appreciate product feedback from our customers and
encourage anyone who has questions about or problems with our products to
contact us at https://vizio.custhelp.com/
for information and assistance.
Sincerely,
VIZIO, Inc

Had a Vizio E600i-B60" TV for year and monthIt's now a worthless piece of junk that works for 5-minat timeThe TV is defective and shuts itself off while viewingAll auto-off settings are disabledI have contacted Vizio and they were no helpThey told me to reset the TV by holding the power button on the back, and said that this is all the help they can give as the TV is over a year oldThis issue began a few months ago, after only months of modest usage, but it was not a problem as it took several hours before it shut offNow it has rendered the TV unusableWe didn't even know it was an issue with the TV itself, until it was too lateI have tried resetting multiple times, resetting TV settings, using different inputsNothing helps, the TV is defective, and Vizio does not support it
Also the fiber optic audio input is not seated well on the board as attempting to remove the cable from the TV ripped the fixture right off the circuit boardWithout excessive forceI'm extremely disappointed with Vizio, and the unbelievably poor quality of this TV
I'm even more disappointed in Vizio's apathetic customer support and their unwillingness to help They repeatedly told me it was not a known problem, and that they would provide no help even though it was only month after the 1yr warranty Even after providing them with online statements from Vizio themselves about recalling TVs for the exact same issue
The picture is great, but it will not lastVizio will not help

BRAND NEW LED TV INCH VIZIO NOT WORKING AND ONLY BOUGHT IT END OF LAST YEAR

I can't begin to describe how utterly disappointed I am with this companyI will never buy another one of their products or recommend them to family, friends, or enemies for that matterI purchased a 65inflat screen TV on Black Friday as a ?Christmas gift to my husbandmonths after we started using it, it completely stopped working (thats one month outside of the manufacturers warranty in case you were wondering)I had to speak to multiple people before they agreed to send someone to fix it because I didn't purchase the extended warrantyWell it turned out that what was wrong with the TV is not "worth" fixing and if I had purchased the extended warranty it won't be covered anywayVizio offered to sell me a replacement TV for $off their sticker price (so around $800)So for anyone keeping track that would mean that in months I would be spending close to $on televisionsNo thank you!!! Have a little integrity Vizio and stand behind your product! I am talking about months! If we had gotten year out of it I won't be nearly as upsetHow can a company in good conscious charge almost $for a product that barely lasts a yearNEVER AGAIN!

Dear
Revdex.com Representative: VIZIO, Inc(“VIZIO”) is in receipt of the RevDex.com’s
(“Revdex.com”) notice regarding complaint number ***As always, VIZIO takes any
complaint reported to the Revdex.com very seriously.Please
be advised that VIZIO has determined that the
VIZIO television in question in
this complaint has been out of warranty by approximately year. A copy of VIZIO’s warranty can be viewed
online at http://www.vizio.com/warranty. In
the interest of providing customer satisfaction VIZIO has offered the customer a
replacement VIZIO television at a discounted price. This is the only offer VIZIO is able to make
at this timeAt VIZIO, the quality of our products is very important to us. We rely on
and appreciate product feedback from our customers and encourage anyone who has
questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and
assistance. Sincerely, VIZIO, Inc

Dear Revdex.com Representative:VIZIO, Inc(“VIZIO”) is in receipt of the RevDex.com’s(“Revdex.com”) notice regarding complaint number ***As always, VIZIO takes any complaint reported to the Revdex.com very
seriously.Please be advised that VIZIO cannot fully investigate this complaint without additional information from the customer. VIZIO has been unable to reach the customer regarding this matter. VIZIO is requesting that the Revdex.com contact the customer and ask them to provide VIZIO with the following information:(1) Proof of purchase or receipt for the VIZIOProduct(2) The customer’s name and phone number that wasused when the customer initially contacted VIZIO.Again, VIZIO cannot further comment on this complaint without the above referenced information from the customerAt VIZIO, thequality of our products is very important to us. We rely on andappreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance. Sincerely,VIZIO, Inc

Dear Revdex.com Representative:VIZIO, Inc(“VIZIO”) is in receipt of the RevDex.com’s(“Revdex.com”) notice regarding complaint number ***As always, VIZIO takes any complaint reported to the Revdex.com very seriously.Please be advised that based upon VIZIO’s review of the product in question VIZIO has determined that the product sustained a non-manufacturing defect. Non-manufacturing defects are not covered under VIZIO’s warranty. The pictures sent to VIZIO by the customer clearly show an impact point on the television. Please note that VIZIO’s televisions have a thick plastic exterior in front of the true panel glass. Upon impact the thick plastic exterior will typically not break, but the interior panel glass will be damagedThe pictures sent to VIZIO are enclosed for your reviewVIZIO’s warranty may be reviewed online at http://www.vizio.com/warranty.At VIZIO, the quality of our products is very important to usWe rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance. Sincerely,VIZIO, Inc

Dear Revdex.com Representative:VIZIO, Inc(“VIZIO”) is in receipt of the RevDex.com’s(“Revdex.com”) notice regarding complaint number ***As always, VIZIO takes any complaint reported to the Revdex.com very seriously.Please be advised that VIZIO has determined
that the VIZIO television in question suffered a non-manufacturing defectNon-manufacturing defects are not covered under VIZIO’s warranty. A copy of VIZIO’swarranty can be viewed online at http://www.vizio.com/warranty. VIZIO would like to extend an offer on a discounted TV to the customerVIZIO has been unable to reach the customer regarding this matter.At VIZIO, the quality of our products is very important to us. We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance. Sincerely,VIZIO, Inc

From: *** ***
Date: Sat, Jun 21, at 12:PM
Subject: Re: You have a new message from the Revdex.com
To: [email protected]
Hello,
I am requesting that this complaint be closed as the business has resolved the case to my satisfaction.
Thank you,
*** ***

Purchased a VIZIO E60-Ctelevision from the store roughly a month ago or a little lessit was the last one in stock and I was waiting for my tv furniture to arrive before unboxing the tvlast night on 8/4/i had unboxed the tv to find out it had a internal cracked screen due to VIZIO's inadequate packaging so I proceeded to contact Vizio's customer service and spoke with Aaron, I had told him that the screen looked cracked and that there were lines all over the screen and that it had some bleeding on one end and he said first lets do a power reset just because its protocolafter doing that he informed me that yes indeed the screen was cracked and asked me how long ago I had purchased the unit and I told him weeks to a month and he said basically what we do is in a case like this since it was damaged in the box we would ship you out a replacement so you dont have to deal with the store and all that and then proceeded to send me an email to send the receipt with pictures and

I purchased a inch smart tv 2/Last month (9/2014) it began randomly shutting off and making a loud, terrifying screeching noiseNow it does that every minutes or soI called vizio and they stated because I'm outside my warranty by months there was nothing they can doA tv should not fail to operate after less than years, vizio clearly does not stand behind their product

Dear Revdex.com Representative:VIZIO, Inc(“VIZIO”) is in receipt of the RevDex.com’s(“Revdex.com”) notice regarding complaint number *** As always, VIZIO takes any complaint reported to the Revdex.com very seriously.Please be advised that upon review of
the complaint VIZIO has determined that this complaint is covered under VIZIO’s warranty. A copy of VIZIO’s warranty can be viewed online at http://www.vizio.com/warranty VIZIO has contacted this customer and has handled this complaint under the terms of VIZIO’s warranty Accordingly, VIZIO considers this matter closed. At VIZIO, the quality of our products is very important to us. We rely on and appreciate product feedback from our customers and encourageanyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance. Sincerely,VIZIO, Inc

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I received an email from Vizio offering a paltry discount on a poorly reviewed televisionI rightly refused this offerWhy would I spend more of my hard-earned money on another product from a company that will not accept responsibility for it's defective merchandise? I will not be stuck with another expensive, yet disposable product that will conveniently fail as soon as the warranty expiresThis particular model I currently own was part of a well-documented recall, but Vizio claims my television isn't experiencing the same problem as others from this series even though my serial number is within he recall parametersI have read many complaints online of customers experiencing the same issues as I have who had their products replaced by Vizio under this recall, but am conveniently told by their customer service department that my problem is not the sameAn infrequently used television should last more than two years, especially when the average lifespan of the average HD TV is at least 1000,hoursThis tells me that what I am experiencing is a sign of a greater problem that Vizio refuses to acknowledgeI was told it was not economically possible to repair it after they viewed the pictures I sent, but they never explained what was wrong with it, or how the problem could have occurredThis is the suspicious behavior of a company that is trying to avoid the expense of replacing another faulty product after they obviously lost money in an attempt to satisfy thousands of other unhappy consumers who also purchased defective merchandiseI placed my trust in the Vizio name and the company's reputation when I made my purchaseI would have become a loyal customer, and gladly purchased additional products in the future even after the failure of my television if their response to my complaint had been differentTheir continued excuse to every attempt I have made to rectify this situation is to hold up the expired warranty, rather than address why my television has so rapidly degraded beyond repairI simply had the misfortune of keeping my television stored and unused
for many months, or this problem would have most certainly occurred much
sooner before the warranty had expiredRepeatedly bringing up the expired warranty at every turn by Vizio further solidifies my belief that this company is hiding behind this excuse to avoid taking responsibility for a defective productI am disappointed in you, VizioYou could have set an example for how an honorable company conducts business, but instead you decided that money was more important than your customersA company that lives by that set of values is doomed to eventual failure
Regards,
*** ***

I came home Friday September 1, and my 60' inch Vizo Flatscreen that I purchased November 23, was on the floor I sent proof to Vizio that there was possible a manufacturer problem due to the fact that the stand gave way and the pieces under the stand were no longer attached This Television is currently still under Manufacturer Warranty and Vizio Refuses to assist me in any way I spoke to customer service and another department but each refused to believe there could be a defect with my television despite proof through the Photos that I sent Vizio Please help me I paid over $ for this product and all I am asking for is a replacement while it is still under WarrantyThis was an online purchase I made November 23, and the Order # is 6*** Thank you for your assistance
*** ***
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***

Dear Revdex.com Representative:VIZIO, Inc(“VIZIO”) is in receipt of the RevDex.com’s(“Revdex.com”) notice regarding complaint number ***As always, VIZIO takes any complaint reported to the Revdex.com very seriously.Please be advised that upon review of the
complaint VIZIO has determined that this complaint is covered under VIZIO’s warranty. A copy of VIZIO’s warranty can be viewed online at ***. VIZIO has contacted this customer and has handled this complaint under the terms of VIZIO’s warranty. Accordingly, VIZIO considers this matter closed. At VIZIO, the quality of our products is very important to usWe rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at *** for information and assistance. Sincerely,VIZIO, Inc

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
* ***