Vizio

Dear Revdex.com Representative:VIZIO, Inc(“VIZIO”) is in receipt of the RevDex.com’s(“Revdex.com”) notice regarding complaint number *** As always, VIZIO takes any complaint reported to the Revdex.com very seriously.Please be advised that upon review of
the complaint VIZIO has determined that this complaint is covered under VIZIO’s warranty. A copy of VIZIO’s warranty can be viewed online at http://www.vizio.com/warranty VIZIO has contacted this customer and has handled this complaint under the terms of VIZIO’s warranty Accordingly, VIZIO considers this matter closed. At VIZIO, the quality of our products is very important to us. We rely on and appreciate product feedback from our customers and encourageanyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance. Sincerely,VIZIO, Inc

After ten months my Vizio E-model started having the power issues It would turn on - the main logo appeared and then no power I called the Customer Service line They have some alleged power cycle process that they allege will fix the problem It doesn't It's their version of blowing on *** cartridges The TV will power up only cause of it's not completely dead yet But it is only a matter of time And luckily for me - just days before my 1-year warranty expired the TV did I called the Customer Service line They started in with their alleged power cycle process againI said nah - we are past that They offered up the TV repairman option days later the tv repairman comes - says 99% of the time the powerboard replacement will work It didnt I get a call from Vizio two days later And here's the scheme - no refund They will send a 'recertified' tv same model/year If that fails in days they send another And if that fails in days they then offer a monetary refund They do not stand by their products They know full well the first time a customer calls the service line the tv is gonna fail irreparably And they will not offer any service until complete failure Never again I asked a *** *** sales rep about Vizio's reliability He says he tells customers that if they really want a Vizio to take the money they are saving on it and use it on the extended warranty

BRAND NEW LED TV INCH VIZIO NOT WORKING AND ONLY BOUGHT IT END OF LAST YEAR

Dear Revdex.com Representative:
VIZIO, Inc(“VIZIO”) is in receipt of the RevDex.com’s (“Revdex.com”) notice regarding complaint number ***As
always, VIZIO takes any complaint reported to the Revdex.com very
seriously
Please be advised that based upon VIZIO’s review of the
product in question, VIZIO has determined that the warranty on this product
expired prior to the customer contacting VIZIO regarding this matter. In
the interest of providing customer satisfaction VIZIO has contacted the
customer to try and resolve this issue
At VIZIO, the quality of our products is very important
to us. We rely on and appreciate product feedback from our customers and
encourage anyone who has questions about or problems with our products to
contact us at https://vizio.custhelp.com/
for information and assistance.
Sincerely,
VIZIO, Inc

Dear Revdex.com Representative: VIZIO, Inc(“VIZIO”) is in receipt of the RevDex.com’s (“Revdex.com”) notice regarding complaint number ***As always, VIZIO takes
any complaint reported to the Revdex.com very seriouslyPlease be advised that VIZIO has determined that the VIZIO television in question suffered a non-manufacturing defectCopies of pictures VIZIO received from the customer are attached for your review. Non-manufacturing defects are not covered under VIZIO’s warranty. A copy of VIZIO’s warranty can be viewed online at http://www.vizio.com/warranty. We were unable to make contact with this customerAt VIZIO, the quality of our products is very important to us. We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance. Sincerely, VIZIO, Inc

I have a year old vizio led tv that inputs no longer work in, suffice to say I call vizio willing to pay for repairs and they refuse to fix my tv, and are only willing to give me a 3rd party repair company, first of all you cant only work with one company to fix your devices not only is that bad business but thats also an easy way to price gouge your customers 2nd why dont you fix tvs out of warranty? no one is asking for free seems very suspect and shady business practiices and should be investigated

Dear Revdex.com Representative:
VIZIO, Inc(“VIZIO”) is in receipt of the RevDex.com’s (“Revdex.com”) notice regarding complaint number***As always, VIZIO takes any complaint reported to the Revdex.com very seriously
Please be advised
that the VIZIO television at issue is not a television that is affected by the current VIZIO recallVIZIO has determined that the VIZIO television at issue suffered a non-manufacturing
defect, which is not covered under VIZIO’s warranty. A copy of VIZIO’s warranty may be viewed online at http://www.vizio.com/warrantyFor detailed information on the current recall and opportunities to obtain replacement stands for the affected units, we encourage you to visit our Safety Notice page at http://support.vizio.com/safety-notice
In the interest of providing customer satisfaction, VIZIO has offered this customer a discount on a replacement stand for their VIZIO television. At this time the customer has refused this offer. This is the only offer VIZIO is able to make at this time
At VIZIO, the quality of our products is very important to us. We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance.
Sincerely,
VIZIO, Inc

Dear Revdex.com Representative: VIZIO, Inc(“VIZIO”) is in receipt of the RevDex.com’s (“Revdex.com”) notice regarding complaint number ***As always, VIZIO takes any complaint reported to the Revdex.com very seriouslyPlease be advised that VIZIO has determined that the
VIZIO television in question in this complaint is out of warranty due to the unit being taken out of the US. A copy of VIZIO’s warranty can be viewed online at http://www.vizio.com/warranty. At VIZIO, the quality of our products is very important to us. We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance. Sincerely, VIZIO, Inc

Dear Revdex.com Representative:
VIZIO, Inc(“VIZIO”) is in receipt of the RevDex.com’s
(“Revdex.com”) notice regarding complaint number ***As always,
VIZIO takes any complaint reported
to the Revdex.com very seriously
Please be advised that VIZIO has determined that the VIZIO television
in question in this complaint has been out of warranty by approximately
monthsA copy of VIZIO’s warranty can be viewed online at
http://www.vizio.com/warrantyIn the interest of providing customer
satisfaction VIZIO has offered the customer [a replacement VIZIO television at
a discounted price to assist the customer with the repair of their VIZIO product].
This is the only offer VIZIO is able to make at this time
At VIZIO, the quality of our products is very important to usWe rely on and
appreciate product feedback from our customers and encourage anyone who has
questions about or problems with our products to contact us at
https://vizio.custhelp.com/ for information and assistance.
Sincerely,
VIZIO, Inc

Dear Revdex.com Representative:VIZIO, Inc(“VIZIO”) is in receipt of the RevDex.com’s(“Revdex.com”) notice regarding complaint number ***As always, VIZIO takes any complaint reported to the Revdex.com very seriously.Please be advised that VIZIO has
determined that the VIZIO television in question suffered a non-manufacturing defectCopies of pictures VIZIO received from the customer are attached for your review. Non-manufacturing defects are not covered under VIZIO’s warranty. A copy of VIZIO’s warranty can be viewed online at http://www.vizio.com/warranty. In the interest of providingcustomer satisfaction VIZIO has offered the customer a replacement VIZIO television at a discounted price. This is the only offer VIZIO is able to make at this time.At VIZIO, the quality of our products is very important to us. We rely onand appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance. Sincerely,VIZIO, Inc

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Dear Revdex.com Representative: VIZIO, Inc(“VIZIO”) is in receipt of the RevDex.com’s (“Revdex.com”) notice regarding complaint number ***As always, VIZIO takes
any complaint reported to the Revdex.com very seriouslyPlease be advised that VIZIO cannot fully investigate this complaint without additional information from the customer. VIZIO has been unable to reach the customer regarding this matter. VIZIO is requesting that the Revdex.com contact the customer and ask them to provide VIZIO with the following information: (1) Pictures of the purported issue with the VIZIO Product Again, VIZIO cannot further comment on this complaint without the above referenced information from the customer. At VIZIO, the quality of our products is very important to us. We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance. Sincerely, VIZIO, Inc

I Purchased a soundbar from *** several months agoupon bringing it home and hooking it up the soundbar did not function properly and would constantly disconnect itself from the TV and then connect again causing the sound to cut in and outI called vizio to remedy the problemafter much trouble shooting they determined that it needed replacedthey sent me a replacement of the same model which ended up having the same issuethe then sent someone out to change the components in my TVstill didn't fix the problemOn my next call to Vizio it was suggested to me that maybe we try a different model, they just wanted me to do some more trouble shooting firstthis is where the real complaint comes incall after call I would be told the same thing, "do this one last thing and then we will send you a different model"I can't even recall how many HOURS I have spent on the phone with them with ZERO outcomewhen I finally demanded that I stop getting the run around and that they send

Dear Revdex.com Representative: VIZIO, Inc(“VIZIO”) is in receipt of the RevDex.com’s (“Revdex.com”) notice regarding complaint number ***As always, VIZIO takes any complaint reported to the Revdex.com very seriouslyPlease be advised that VIZIO has determined that the
VIZIO television in question in this complaint has been out of warranty by approximately years. A copy of VIZIO’s warranty can be viewed online at http://www.vizio.com/warranty. In the interest of providing customer satisfaction VIZIO has offered the customer a replacement VIZIO television at a discounted price to assist the customer with the repair of their VIZIO product/other offer. This is the only offer VIZIO is able to make at this timeAt VIZIO, the quality of our products is very important to us. We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance. Sincerely, VIZIO, Inc

On January I began to have an issue with my Vizio television that I purchased from Best Buy in April After going through the proper channels I received an appointment for a warranty repair to the TV through their third party repair serviceI was given a customer service request number of *** and the appointment was scheduled for the following weekAfter receiving my appointment date and time which fell on one of my work days, I took a vacation day to meet the repairmanThe afternoon of my appointment I received a call from the repairman saying that they parts did not come in in time to fix the TV, which I later found out that they were never orderedAfter contacting the company service company and Vizio multiple times I was assured that they would work with me and they were able to set up an appointment for the following WednesdayKnowing the issue I had the first time around I called the repair company the day prior and learned that the parts were still not

We spent $on a 60" television less than two years ago (new out of the box)The television now has a backlighting issue that will cost more to fix than the television is worthAfter escalating this issue to what they said is the highest it can go all they can provide me is what they call a discount on a smaller televisionVisio does not stand by it's products although there was no extended warranty purchased a television should last more than two years with out having such an expensive fixThere resolution was to discount me for a new smaller model televisionwhich is unacceptableAll I am really looking for is the television to be repaired free of charge if Visio stands by there productsI am not looking for a new television nor the expense of purchasing a new televisionhowever, Visio themselves recommend purchasing an new television because of the complexity of the repairThey will not even entertain the idea of repairing or replacing this television for a same

I got a tv months ago and we used it a few times and one day we turned it on and it had color lines on it so we sent photos to them and they say its a internal problem so they say the one year warranty wont work I didn't break it I got it for dollars I know that's not a lot of money but it is to us

Dear Revdex.com Representative:VIZIO, Inc(“VIZIO”) is in receipt of the RevDex.com’s(“Revdex.com”) notice regarding complaint number ***As always, VIZIO takes any complaint reported to the Revdex.com very seriously.Please be advised that VIZIO cannot fully investigate this complaint withoutadditional information from the customer VIZIO has been unable to reach the customer regarding this matter. VIZIO is requesting that the Revdex.com contact the customer and ask them to provide VIZIO with the following information: (1) Proof of purchase or receipt for the VIZIO Product.(2) The customer’s name and phone number that was used when the customer initially contacted VIZIO. Again, VIZIO cannot further comment on this complaint without the above referenced information from the customer. At VIZIO, the quality of our products is very important to us. We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance. Sincerely,VIZIO, Inc

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
We have received a recertified tv

This is a customer service issue and product issuePurchased for the first time one of your products for a new condo I just moved intoWe opened box yesterday and realized we couldn't locate the support stands for the TVI located the bag with four screws and checked the entire boxContacted customer support which I thought would help me but instead was hit with some hidden policy in regards to the TV must have been purchased within days to send out missing partsThey even accused me of purchasing an open box and I advised it was newHowever, humans do make mistakes and maybe the items weren't packed in the boxDon't appreciate being called a liar My complaint number is *** and receipt is attached to the complaint