Vizio

Contacted Vizio support regarding a malfunction of my tv on 5/30/Was told it was under warranty still and I would hear from a technician to either repair or replace the televisionSent in a photo and the representative told me I was good to go I received an automated phone call from the local technicians today saying I would hear from them within 24-today at 12:central time I just received another phone call saying my repair would be canceled because it’s not covered because someone must have struck the tvThe tv isn’t even a year old and we had no problems with it until yesterday when we arrived home it was not workingI was given case numbers *** and ***

On Feb 13, I experienced a problem with my sound bar that it would randomly turn off, and required rebooting After contacting Vizio, the technician advised I should do a hard resetThis bricked the device I contacted Vizio, and since the device is under warranty (I provided proof of purchase), I was asked to return the device in their provided box, which I did within hours of receiving the box I have not heard anything about a replacement unit (I was assured they would send out a NEW (not recertified) unit via ***)
In the meantime, my TV is also randomly dimming (this happened within hours of the sound bar dying) Resetting the TV did not fix the problem, and Vizio recommended that I replace it, as it too is under warranty Vizio claims that they contract with a third party to remove, replace, and install customer televisions I asked for the company's information and the technician's certifications before I allow this stranger into my home/work on my AV equipment,

Do NOT buy any #Vizio products, such as their TV
Mine started malfunctioning shortly after the ONE YEAR warranty ended! THAT IS CALLED Timed Obsolescence
We older consumers remember when we were kids and had those huge console TV's built with "unreliable and failure-prone" vacuum tubesThose TV's lasted seemingly foreverAs a kid, we had the same TV as long as I can remember
Not #VIZIO! They are DESIGNED with solid-state components, TO FAIL! That's the TV
The REMOTE CONTROL for it is DESIGNED To FRUSTRATE! The Remote Control is roughly 2-inches wide by 8-inches tall/longThere is a two-inch spot on the heel with no buttons, ok as it makes it easier to hold without accidently pushing a button
BUTThere are buttons on the remote that are useless and provide no functionI haven't found any way to program the remote to make them usefulThe Media button, one of the biggest buttons on the remote, is also useless — every device I've tried to use in the TV's Media USB port is not recognized by the TVUSELESS!
Most of the buttons that you normally use are MICRO-BUTTONS literally 1/8" square and crammed within the more useless buttons making them a challenge to press individuallyIf all of that wasn't bad enough, easily over half the time I press a button it either doesn't respond, responds with multiple presses, so if you're trying to enter a single "5", the remote double-taps entering "55" making me start over again or literally executes a different action completely, a common experience with this remoteWhen that happens, I quickly have to press the micro-last button twice to get the remote entry back to a starting point without the TV taking off on a channel it selects for youPushing one button only to have the remote execute an UNDESIRED action is common with this remoteEven when pushing up or down volume, sometimes it Changes Channel instead! Vizio is an EXERCISE IN FRUSTRATION!!!
I could go on, and on, and on!!! But the point is
DON'T BUY #VIZIO!!!
Oh, one more point I have to makeWhen I posted a similar message about 6-months ago, VIZIO TRIED TO "RECONCILE" MY WOES BY SELLING ME ANOTHER TV FROM THEIR OUTDATED/UNSOLD INVENTORYAt the same time they had a similar TV on sale at Walmart for a cheaper price!!!
DON'T BUY VIZIO!!!

Models E701i-Aand E701i-A3E exhibit these display problems more often than other models of Vizio TVsVizio Inc knows about the problems and will not replace my 3-year-old TVThe offered to give me a discount for a newer model which is more than I paid for my mode E701i-A3EI want my TV replaced free of charge After calling CSR times even the managers were rude They said no exceptions could be made even with Vizio knowing its there problem

I have a year old vizio led tv that inputs no longer work in, suffice to say I call vizio willing to pay for repairs and they refuse to fix my tv, and are only willing to give me a 3rd party repair company, first of all you cant only work with one company to fix your devices not only is that bad business but thats also an easy way to price gouge your customers 2nd why dont you fix tvs out of warranty? no one is asking for free seems very suspect and shady business practiices and should be investigated

Dear
Revdex.com Representative: VIZIO, Inc(“VIZIO”) is in receipt of the RevDex.com’s
(“Revdex.com”) notice regarding complaint number ***As always, VIZIO takes any
complaint reported to the Revdex.com very seriously.Please
be advised that upon review of the complaint VIZIO has determined that this
complaint is covered under VIZIO’s warranty.
A copy of VIZIO’s warranty can be viewed online at http://www.vizio.com/warranty. VIZIO
has been unable to reach the customer regarding this matterVIZIO has previously
contacted this customer and would like to resolve this matter under the
standard terms of VIZIO’s warranty by offering the customer replacement unit however,
the customer is unwilling to accept this offer.
If the customer changes their mind and would like to accept our offer
VIZIO requests that the customer contact VIZIO’s customer service department. At
VIZIO, the quality of our products is very important to us. We rely on
and appreciate product feedback from our customers and encourage anyone who has
questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and
assistance. Sincerely, VIZIO, Inc

Dear Revdex.com Representative:VIZIO, Inc(“VIZIO”) is in receipt of the RevDex.com’s(“Revdex.com”) notice regarding complaint number ***As always, VIZIO takes any complaint reported to the Revdex.com very seriously.Please be advised that VIZIO has
determined that the VIZIO television in question suffered a non-manufacturing defectCopies of pictures VIZIO received from the customer are attached for your review. Non-manufacturing defects are not covered under VIZIO’s warranty. A copy of VIZIO’s warranty can be viewed online at http://www.vizio.com/warranty. In the interest of providingcustomer satisfaction VIZIO has offered the customer a replacement VIZIO television at a discounted price. This is the only offer VIZIO is able to make at this time.At VIZIO, the quality of our products is very important to us. We rely onand appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance. Sincerely,VIZIO, Inc

I Purchased a soundbar from *** several months agoupon bringing it home and hooking it up the soundbar did not function properly and would constantly disconnect itself from the TV and then connect again causing the sound to cut in and outI called vizio to remedy the problemafter much trouble shooting they determined that it needed replacedthey sent me a replacement of the same model which ended up having the same issuethe then sent someone out to change the components in my TVstill didn't fix the problemOn my next call to Vizio it was suggested to me that maybe we try a different model, they just wanted me to do some more trouble shooting firstthis is where the real complaint comes incall after call I would be told the same thing, "do this one last thing and then we will send you a different model"I can't even recall how many HOURS I have spent on the phone with them with ZERO outcomewhen I finally demanded that I stop getting the run around and that they send

Dear Revdex.com Representative: VIZIO, Inc(“VIZIO”) is in receipt of the RevDex.com’s (“Revdex.com”) notice regarding complaint number ***As always, VIZIO takes any complaint reported to the Revdex.com very seriouslyPlease be advised that VIZIO has determined that the
VIZIO television in question in this complaint is out of warranty due to the unit being taken out of the US. A copy of VIZIO’s warranty can be viewed online at http://www.vizio.com/warranty. At VIZIO, the quality of our products is very important to us. We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance. Sincerely, VIZIO, Inc

Dear Revdex.com Representative: VIZIO, Inc(“VIZIO”) is in receipt of the RevDex.com’s (“Revdex.com”) notice regarding complaint number ***As always, VIZIO takes any complaint reported to the Revdex.com very seriouslyPlease be advised that upon review of the
complaint VIZIO has determined that this complaint is covered under VIZIO’s warranty. A copy of VIZIO’s warranty can be viewed online at http://www.vizio.com/warranty. VIZIO has contacted this customer and has handled this complaint under the terms of VIZIO’s warranty. Accordingly, VIZIO considers this matter closedAt VIZIO, the quality of our products is very important to us. We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance. Sincerely, VIZIO, Inc

Dear Revdex.com Representative: VIZIO, Inc(“VIZIO”) is in receipt of the RevDex.com’s (“Revdex.com”) notice regarding complaint number ***As always, VIZIO takes any complaint reported to the Revdex.com very seriouslyPlease be advised that VIZIO has determined that the
VIZIO television in question in this complaint has been out of warranty by approximately years. A copy of VIZIO’s warranty can be viewed online at http://www.vizio.com/warranty. In the interest of providing customer satisfaction VIZIO has offered the customer a replacement VIZIO television at a discounted price to assist the customer with the repair of their VIZIO product/other offer. This is the only offer VIZIO is able to make at this timeAt VIZIO, the quality of our products is very important to us. We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance. Sincerely, VIZIO, Inc

VIZIO, Inc(“VIZIO”) is in receipt of the RevDex.com’s (“Revdex.com”) notice regarding complaint number ***As always, VIZIO takes any complaint reported to the Revdex.com very seriously
Please be advised that the VIZIO product in question in
this complaint is covered under VIZIO’s manufacturer’s warranty. A copy of the warranty can be viewed online at http://www.vizio.com/warranty. A VIZIO customer service representative has been in contact with the customer and worked with the customer and VIZIO's third party delivery service to arrange for the delivery of the customer's replacement VIZIO product. VIZIO has also agreed to extend the customer's warranty on the replacement product from days to months due to the time delay in delivering the replacement product to the customer. The customer has accepted VIZIO's offer. Accordingly, VIZIO considers this matter resolved
At VIZIO, the quality of our products is very important to us. We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance.
Sincerely,
VIZIO, Inc

Dear Revdex.com Representative:VIZIO, Inc(“VIZIO”) is in receipt of the RevDex.com’s(“Revdex.com”) notice regarding complaint number ***As always, VIZIO takes any complaint reported to the Revdex.com very
seriously.Please be advised that VIZIO has determined that the VIZIO television in question in this complaint has been out of warranty by approximately months. A copy of VIZIO’s warranty can be viewed online at http://www.vizio.com/warranty. In the interest of providing customer satisfaction VIZIO has offered the customer a replacement VIZIO television at a discounted price. This is the only offer VIZIO is able to make at this time.At VIZIO, the quality of our products is very important to us. We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance. Sincerely,VIZIO, Inc

Dear Revdex.com Representative:VIZIO, Inc(“VIZIO”) is in receipt of the RevDex.com’s(“Revdex.com”) notice regarding complaint number ***As always, VIZIO takes any complaint reported to the Revdex.com very
seriously.Please be advised that upon review of the complaint VIZIO has determined that this complaint is covered under VIZIO’s warranty. A copy of VIZIO’s warranty can be viewed online at http://www.vizio.com/warranty VIZIO has contacted this customer and has handled this complaint under the terms of VIZIO’s warranty. Accordingly, VIZIO considers this matter closed. At VIZIO, the quality of our products is very important to us. We rely onand appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance. Sincerely,VIZIO, Inc

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Dear Revdex.com Representative: VIZIO, Inc(“VIZIO”) is in receipt of the RevDex.com’s (“Revdex.com”) notice regarding complaint number ***As always, VIZIO takes
any complaint reported to the Revdex.com very seriouslyPlease be advised that VIZIO has determined that the VIZIO television in question suffered a non-manufacturing defectCopies of pictures VIZIO received from the customer are attached for your review. Non-manufacturing defects are not covered under VIZIO’s warranty. A copy of VIZIO’s warranty can be viewed online at http://www.vizio.com/warranty. We were unable to make contact with this customerAt VIZIO, the quality of our products is very important to us. We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance. Sincerely, VIZIO, Inc

Dear Revdex.com Representative:
VIZIO, Inc(“VIZIO”) is in receipt of the RevDex.com’s (“Revdex.com”) notice regarding complaint number***As always, VIZIO takes any complaint reported to the Revdex.com very seriously
Please be advised
that the VIZIO television at issue is not a television that is affected by the current VIZIO recallVIZIO has determined that the VIZIO television at issue suffered a non-manufacturing
defect, which is not covered under VIZIO’s warranty. A copy of VIZIO’s warranty may be viewed online at http://www.vizio.com/warrantyFor detailed information on the current recall and opportunities to obtain replacement stands for the affected units, we encourage you to visit our Safety Notice page at http://support.vizio.com/safety-notice
In the interest of providing customer satisfaction, VIZIO has offered this customer a discount on a replacement stand for their VIZIO television. At this time the customer has refused this offer. This is the only offer VIZIO is able to make at this time
At VIZIO, the quality of our products is very important to us. We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance.
Sincerely,
VIZIO, Inc

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
We have received a recertified tv

Dear Revdex.com Representative: VIZIO, Inc(“VIZIO”) is in receipt of the RevDex.com’s (“Revdex.com”) notice regarding complaint number ***As always, VIZIO takes
any complaint reported to the Revdex.com very seriouslyPlease be advised that VIZIO cannot fully investigate this complaint without additional information from the customer. VIZIO has been unable to reach the customer regarding this matter. VIZIO is requesting that the Revdex.com contact the customer and ask them to provide VIZIO with the following information: (1) Pictures of the purported issue with the VIZIO Product Again, VIZIO cannot further comment on this complaint without the above referenced information from the customer. At VIZIO, the quality of our products is very important to us. We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance. Sincerely, VIZIO, Inc

Dear Revdex.com Representative:
VIZIO, Inc(“VIZIO”) is in receipt of the RevDex.com’s
(“Revdex.com”) notice regarding complaint number ***As always,
VIZIO takes any complaint reported
to the Revdex.com very seriously
Please be advised that VIZIO has determined that the VIZIO television
in question in this complaint has been out of warranty by approximately
monthsA copy of VIZIO’s warranty can be viewed online at
http://www.vizio.com/warrantyIn the interest of providing customer
satisfaction VIZIO has offered the customer [a replacement VIZIO television at
a discounted price to assist the customer with the repair of their VIZIO product].
This is the only offer VIZIO is able to make at this time
At VIZIO, the quality of our products is very important to usWe rely on and
appreciate product feedback from our customers and encourage anyone who has
questions about or problems with our products to contact us at
https://vizio.custhelp.com/ for information and assistance.
Sincerely,
VIZIO, Inc