Vizio

I purchased a Vizio Unit E60-Cless than years agoWithin the last few days, the backlights in the unit have started to go outI contacted Vizio immediately to trouble shoot the issue, opened a case (CASE# ***)I was promoted to unplug the unit from the power source and reset the unitWhen I turned the unit back on, another backlight in the unit went out, making the issue worseI provided pictures to Vizio who responded, offering me to purchase a new unit since there is no longer a warranty on the current unitThe rate I was offered at a "discounted rate" was higher than I could purchase without shipping from an authorized Vizio retailerThere was no other customer support or helpThe average TV lasts 100,hours which is yearsThe unit is less than years old

Purchase a Vizio flat screen TV from *** Product has one year warranty *** delivered TV TV was broken when received *** said warranty must be handled through Vizio I contacted Vizio warranty and they said TV is not warranted I have written Vizio warranty I sent register letter to complain to *** and Vizio *** responded in writing stated all warranty must be through Vizio Visio never responded to the certified letter I sent
I would ask Vizio to provide a replacement TV
I have the receipt of purchase (product is still under warrant) and Vizio's written warranty

Dear Revdex.com Representative:VIZIO, Inc(“VIZIO”) is in receipt of the RevDex.com’s(“Revdex.com”) notice regarding complaint number ***As always, VIZIO takes any complaint reported to the Revdex.com very seriously.Please be advised that upon review of the
complaint VIZIO has determined that this complaint is covered under VIZIO’s warranty. A copy of VIZIO’s warranty can be viewed online at http://www.vizio.com/warranty. VIZIO has contacted this customer and has handled this complaint under the terms of VIZIO’s warranty. Accordingly, VIZIO considers this matter closed. At VIZIO, the quality of our products is very important to usWe rely onand appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance. Sincerely,VIZIO, Inc

Dear Revdex.com Representative:
VIZIO, Inc(“VIZIO”) is in receipt of the Revdex.com’s (“Revdex.com”) notice regarding complaint number VIZIO takes any complaint reported to the Revdex.com very seriously
VIZIO has
reviewed this complaint and has determined that Mr***s' VIZIO television was out of warranty prior to him contacting VIZIO regarding this matter. Further, VIZIO did review pictures of Mr***s' VIZIO television and has determined that there does not appear to be a defect with the VIZIO television
We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance.
Sincerely,
VIZIO, Inc

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolutionI feel vizio could do more for meI complied with with all vizios request to try and resolve this issueI still feel un satisfied with their offer for the following reasons : never moved tV since bought, television( Tv) has always been placed in a safe place, I do not have any children nor children live at my home (giving children information do to if considering someone un responsible could of had access to Tv)I feel vizio is not doing enough to resolve issue ]
Regards,
*** ***

Dear
Revdex.com Representative: VIZIO, Inc(“VIZIO”) is in receipt of the RevDex.com’s
(“Revdex.com”) notice regarding complaint number ***As always, VIZIO takes any
complaint reported to the Revdex.com very seriously.Please
be advised that VIZIO has determined that the
VIZIO television in question in
this complaint has been out of warranty by approximately year. A copy of VIZIO’s warranty can be viewed
online at http://www.vizio.com/warranty. In
the interest of providing customer satisfaction VIZIO has offered the customer our
split cost repair service to assist the customer with the repair of their VIZIO
product. This is the only offer VIZIO is
able to make at this timeAt VIZIO, the quality of our products is very important to us. We rely on
and appreciate product feedback from our customers and encourage anyone who has
questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and
assistance. Sincerely, VIZIO, Inc

Dear Revdex.com Representative:VIZIO, Inc(“VIZIO”) is in receipt of the RevDex.com’s(“Revdex.com”) notice regarding complaint number ***As always, VIZIO takes any complaint reported to the Revdex.com very
seriously.Please be advised that upon review of the complaint VIZIO has determined that this complaint is covered under VIZIO’s warranty. A copy of VIZIO’s warranty can be viewed online at http://www.vizio.com/warranty VIZIO has contacted this customer and has handled this complaint under the terms of VIZIO’s warranty. Accordingly, VIZIO considers this matter closed. At VIZIO, the quality of our products is very important to us. We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance. Sincerely,VIZIO, Inc

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me, if they do what they said they will do . I will wait for the business to perform this action and, if it does, will consider this complaint resolvedThey said they will send a new television not a reconditioned television I also want this television covered with my extended two year warranty that we purchased
Regards,
*** ***

Dear Revdex.com Representative:VIZIO, Inc(“VIZIO”) is in receipt of the RevDex.com’s(“Revdex.com”) notice regarding complaint number ***As always, VIZIO takes any complaint reported to the Revdex.com very seriously.Please be advised that based upon VIZIO’s review of
the product in questionVIZIO has determined that the product sustained a non-manufacturing defect.Non-manufacturing defects are not covered under VIZIO’s warrantyThe pictures sent to VIZIO by the customer clearly show an impact point on the televisionPlease note that VIZIO’s televisions have a thick plastic exterior in front of the true panel glass. Upon impact the thick plastic exterior will typically not break, but the interior panel glass will be damagedThe pictures sent to VIZIO are enclosed for your reviewVIZIO’s warranty may be reviewed online at http://www.vizio.com/warranty. In the interest of providing customer satisfaction VIZIO has offered the customer [a replacement VIZIO television at a discounted price]. This is the only offer VIZIO is able to make at this time.At VIZIO, the quality of our products is very important to us. We rely onand appreciate product feedback from our customers and encourage anyone who hasquestions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance. Sincerely,VIZIO, Inc

Dear Revdex.com Representative: VIZIO, Inc(“VIZIO”) is in receipt of the RevDex.com’s (“Revdex.com”) notice regarding complaint number ***As always, VIZIO takes any complaint reported to the Revdex.com very seriouslyPlease be advised that VIZIO has determined that the
VIZIO television in question suffered a non-manufacturing defect Non-manufacturing defects are not covered under VIZIO’s warranty. A copy of VIZIO’s warranty can be viewed online at http://www.vizio.com/warranty. In the interest of providing customer satisfaction VIZIO has offered the customer a replacement VIZIO television at a discounted price. This is the only offer VIZIO is able to make at this timeAt VIZIO, the quality of our products is very important to us. We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance. Sincerely, VIZIO, Inc

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Again, I was promised by the Floor Supervisor a replacement television with same dimensions but better quality for my very bad experience with the purchased modelI even took a customer satisfaction survey afterwards, happy with the resolution offered by the supervisorEversince, Vizio has apologized but bluntly said they will not honor what was promisedEither take a refund or accept a fourth replacement! There is no value to a supervisor's promise whatsoeverThey will not honor their commitment or stand behind what their supervisor committed to
Regards,
*** ***

Dear Revdex.com Representative:
VIZIO, Inc(“VIZIO”) is in receipt of the RevDex.com’s
(“Revdex.com”) notice regarding complaint number ***As always,
VIZIO takes any complaint reported
to the Revdex.com very seriously
Please be advised that upon review of the complaint VIZIO has
determined that this complaint is covered under VIZIO’s warranty.
A copy of VIZIO’s warranty can be viewed online at
http://www.vizio.com/warranty VIZIO has contacted this customer
and has handled this complaint under the terms of VIZIO’s warranty.
Accordingly, VIZIO considers this matter closed
At VIZIO, the quality of our products is very important to usWe rely
on and appreciate product feedback from our customers and encourage
anyone who has questions about or problems with our products to contact
us at https://vizio.custhelp.com/ for information and assistance.
Sincerely,
VIZIO, Inc

I purchased a Vizio Tv from walmart years agoBack lights burnt out on the tv, so I called the Vizio companyThey said that they would send me a new tv as long as I send the old one back and they would put $on hold from my card until they receive the broken tvSo I received the new tv which was a refurbished tv and has mechanical problemsOn top of that I was supposed to receive a shipping bar-code with the new tv to send back the broken tv I never got that it looked like the bar-code was accidentally ripped off during shippingI called the company to let them know about the new tv and about the bar-code being missingThey said that they would email me the bar-code so I could print it out but I never recieved itand I called about times after that to ask them to send it to me via email again and again and I still never recieved itFrom that point I called them and said I just want my $back and they said I could not have my money back buecause I did not returne the t

To Whom It May Concern: VIZIO, Inc(“VIZIO”) is in receipt of the RevDex.com’s (“Revdex.com”) notification regarding Revdex.com complaint number ***As
always, VIZIO takes any complaint reported to the Revdex.com very seriouslyIn the
interest of providing customer satisfaction, a representative from VIZIO has made
several attempted to contact the complainant to further discuss this complaint;
however, we have not been able to reach the complainant at this timeVIZIO
will attempt to contact the complainant again in an effort to try and to come
to a resolution regarding this complaintAt VIZIO, the quality of our products
is very important to usWe rely on and appreciate product feedback from our
customers and encourage anyone who has questions about or problems with our
products to contact us at https://vizio.custhelp.com/ for information
and assistance

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Vizio has stated that my refund check is in the mail, but as of the end of today I have not received it yet
Regards,
*** ***

I can't begin to describe how utterly disappointed I am with this companyI will never buy another one of their products or recommend them to family, friends, or enemies for that matterI purchased a 65inflat screen TV on Black Friday as a ?Christmas gift to my husbandmonths after we started using it, it completely stopped working (thats one month outside of the manufacturers warranty in case you were wondering)I had to speak to multiple people before they agreed to send someone to fix it because I didn't purchase the extended warrantyWell it turned out that what was wrong with the TV is not "worth" fixing and if I had purchased the extended warranty it won't be covered anywayVizio offered to sell me a replacement TV for $off their sticker price (so around $800)So for anyone keeping track that would mean that in months I would be spending close to $on televisionsNo thank you!!! Have a little integrity Vizio and stand behind your product! I am talking about months! If we had gotten year out of it I won't be nearly as upsetHow can a company in good conscious charge almost $for a product that barely lasts a yearNEVER AGAIN!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** *** i'm fully aware of the warranty but the warranty is not fixing the problem I m paying close to for a tv that isn't working and after reading all reviews I m not happy with a tv that's brand new breaking down like this and want to send another one that has been refurbish a tv of the same make and model to eventually do the same or worse and i'm out of my hard earned money I will accept a different make model that's new I bought a new and I should have a new one replaced or was this new?i don't want a open box tv as soon as the tech guy seen it and open it and shut it at the same time he even know this set is full of problems and after the so call days warranty it does this again then their goes my tvthese tv are been distributed to all this local places in hopes that it last the year cause they know its a problem with themplease read reviews

Dear Revdex.com,
As always, thanks so much for being around and looking after consumers!
I am one of the unfortunate owner of Vizio 70" TV (E701i-A)This line of TV has a big display issue, which is, that with time a number of white spots starts appearing on the screen
I had this TV replaced once through Vizio in September-(CaseID# ***)The replacement unit they sent started showing same signs (white spots started appearing on the screen) after couple of monthsThe spots were small in number in the beginning but later I started noticing that the white spots started taking all over the screen every other day
After doing some research online, I found that there are many others who are frustrated with this TV model and have the same issueEven for some customers Vizio had done to replacements and they have same issue over and over again
I contacted Vizio yesterday and told them out the issue (CaseID# ***)They gave me two options1) replace the TV by payi

On Black Friday I purchased a inch Vizio televisionThis year (February 2016) I was watching this TV and all of a sudden the screen goes blackI Automatically google the model number so I can call vizio to see if I purchased the warranty and I saw all kinds of complaints about the exact same tv with multiple purchased on the same dateVizio was nice enough to extend the warranty out for another year but did not contact customers about the known defectWith this being said, my tv was part of the known defective units and since I was months over my warranty they were unable to help me fix the KNOWN problemI now have a $inch decoration laying around my house since VIZIO does not stand behind the quality of their product