Vizio

Dear Revdex.com Representative: VIZIO, Inc. (“VIZIO”) is in receipt of the Revdex.com’s (“Revdex.com”) notice regarding complaint number ____________. As always, VIZIO takes any complaint reported to the Revdex.com very seriously. We have attempted to reach out to the customer...

multiple times by phone and e-mail. As of yet VIZIO has receieved no response regarding this matter. As such we are unable to offer a resolution.  At VIZIO, the quality of our products is very important to us.  We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance.   Sincerely, VIZIO, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I appreciate the fact vizio called me in regards to this complaint, however, I called back on five occassions to finally get a respone back hours later. I was told by vizio that due to the fact ITI (their repair company) only sees broken televisions that this does not impact the need for a recall. I feel since ITI indeed said there are a high number of the tvs that have issues that a recall still should be warrented. I have only had this tv for a year and a half and was told the repairs on it cost more than the tv itself, therefore it is a total loss. If the repair conpany states there is a high number of tvs with the same problem, I still feel as though I should have a exchange in regards to this matter. The simple fact I spent almost 1100 on a tv only a year and a half ago that is now rendered useless is not fair.  Vizio needs to look at this prpblem and correct it before more customers are plauged with the same problem I now am in. A discount on a new tv is not a fair resolution seeing I just purchased this one a year and a half ago and what makes vizio think I would want to purchase another piece of junk from them? This issue is considered unsolved at this step. Thank you.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[A Corporate Rep from Vizio has contacted me.  We did additional trouble shooting steps and I tested the TV last night and the issue still precisest.  The TV either needs to be repaired or replaced.  The Representative seems willing to help but this issue has not been 100% resolved, therefore the case should not be closed until then. ]
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Dear Revdex.com Representative:VIZIO, Inc. (“VIZIO”) is in receipt of the Revdex.com’s (“Revdex.com”) notice regarding complaint number [redacted]. As always, VIZIO takes any complaint reported to the Revdex.com very seriously.Please be advised that VIZIO has determined that the VIZIO television in question suffered a non-manufacturing defect. Non-manufacturing defects are not covered under VIZIO’s warranty.  A copy of VIZIO’s warranty can be viewed online at http://www.vizio.com/warranty.  In the interest of providing customer satisfaction VIZIO has offered the customer [a replacement VIZIO television free of charge].  This is the only offer VIZIO is able to make at this time. The customer has accepted this offer.At VIZIO, the quality of our products is very important to us.  We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance.   Sincerely,VIZIO, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
No resolution was offered by Vizio other than for me to spend more money on another TV that has the same issue. My only request is that they update the app but they refuse to update the app. At this point  I would like a refund on the defective tv.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.It is very disappointing that a company does not support the quality of their product. I for one will never purchase a Vizio product again, I read that a recall was done back in 2013 for the same fault. I hope something like this happens again because an expensive TV like this should not go out after 18 months. Again I will never buy any Vizio product again not will I recommend it to people. 
Regards,
[redacted]

[redacted]
I thought we had already established that I had a defective soundbar and it was still under warranty, Anyway here is the receipt for my purchase you requested.
[redacted]

Dear Revdex.com Representative:
VIZIO, Inc. (“VIZIO”) is in receipt of the Revdex.com’s
(“Revdex.com”) notice regarding complaint number [redacted]. As always,
VIZIO takes any complaint reported to the Revdex.com very seriously.
Please be advised that upon review of the complaint VIZIO has determined that this
complaint is covered under VIZIO’s warranty. A copy of VIZIO’s warranty can be viewed
online at http://www.vizio.com/warranty. VIZIO has contacted this customer and has
handled this complaint under the terms of VIZIO’s warranty.  
Accordingly, VIZIO considers this matter closed.
 
At VIZIO, the quality of our products is very important to us.  We rely on
and appreciate product feedback from our customers and encourage anyone who has
questions about or problems with our products to contact us at
https://vizio.custhelp.com/ for information and assistance.  
Sincerely,
VIZIO, Inc.

Dear Revdex.com Representative: VIZIO, Inc. (“VIZIO”) is in receipt of the Revdex.com’s (“Revdex.com”) notice regarding complaint number [redacted]. As always, VIZIO takes any complaint reported to the Revdex.com very seriously. Please be advised that upon review of the complaint VIZIO has determined that this complaint is covered under VIZIO’s warranty.  A copy of VIZIO’s warranty can be viewed online at http://www.vizio.com/warranty.  VIZIO has contacted this customer and has handled this complaint under the terms of VIZIO’s warranty.  Accordingly, VIZIO considers this matter closed. At VIZIO, the quality of our products is very important to us.  We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance.   Sincerely, VIZIO, Inc.Tell us why here...

To Whom It May Concern:
 
VIZIO, Inc. (“VIZIO”) is in
receipt of the Revdex.com’s (“Revdex.com”) notification regarding Revdex.com
complaint number [redacted].  As always, VIZIO takes any complaint reported to
the Revdex.com very seriously.
 
In the interest of providing
customer satisfaction, a representative from VIZIO has attempted to contact the
complainant to further discuss this complaint; however, we have not been able
to reach the complainant at this time. VIZIO will attempt to contact the
complainant again in an effort to try and to come to a resolution regarding
this complaint.
 
At VIZIO, the quality of our
products is very important to us.  We rely on and appreciate product
feedback from our customers and encourage anyone who has questions about or
problems with our products to contact us at https://vizio.custhelp.com/ for
information and assistance.

Dear Revdex.com Representative: VIZIO, Inc. (“VIZIO”) is in receipt of the Revdex.com’s (“Revdex.com”) notice regarding complaint number [redacted]. As always, VIZIO takes any complaint reported to the Revdex.com very seriously. Please be advised that VIZIO has determined that the...

VIZIO television in question suffered a non-manufacturing defect. Copies of pictures VIZIO received from the customer are attached for your review.  Non-manufacturing defects are not covered under VIZIO’s warranty.  A copy of VIZIO’s warranty can be viewed online at http://www.vizio.com/warranty.  In the interest of providing customer satisfaction VIZIO has offered the customer [a replacement VIZIO television at a discounted price/our split cost repair service to assist the customer with the repair of their VIZIO product/other offer].  This is the only offer VIZIO is able to make at this time. At VIZIO, the quality of our products is very important to us.  We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance.   Sincerely, VIZIO, Inc.

Dear Revdex.com Representative:VIZIO, Inc. (“VIZIO”) is in receipt of the Revdex.com’s(“Revdex.com”) notice regarding complaint number [redacted]. As always, VIZIO takes any complaint reported to the Revdex.com very...

seriously.Please be advised that VIZIO has determined that the VIZIO product in question in this complaint has been out of warranty by approximately 2 years. A copy of VIZIO’s warranty can be viewed online at http://www.vizio.com/warranty.  In the interest of providing customer satisfaction VIZIO has offered the customer [a replacement VIZIO stream player at a discounted price].  This is the only offer VIZIO is able to make at this time.At VIZIO, the quality of our products is very important to us. We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance.   Sincerely,VIZIO, Inc.

Dear Revdex.com Representative:VIZIO, Inc. (“VIZIO”) is in receipt of the Revdex.com’s(“Revdex.com”) notice regarding complaint number [redacted]. As always, VIZIO takes any complaint reported to the Revdex.com very...

seriously.Please be advised that VIZIO has determined that the VIZIO television in questionsuffered a non-manufacturing defect. Copies of pictures VIZIO received from the customer are attached for your review.  Non-manufacturing defects are not covered under VIZIO’s warranty.  A copy of VIZIO’s warranty can be viewed online at http://www.vizio.com/warranty.  In the interest of providing customer satisfaction VIZIO has offered the customer a replacement VIZIO television at a discounted price. This is the only offer VIZIO is able to make at this time.At VIZIO, the quality of our products is very important to us.  We rely onand appreciate product feedback from our customers and encourage anyone who hasquestions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance.   Sincerely,VIZIO, Inc.

Dear Revdex.com Representative: VIZIO, Inc. (“VIZIO”) is in receipt of the Revdex.com’s (“Revdex.com”) notice regarding complaint number [redacted]. As always, VIZIO takes any complaint reported to the Revdex.com very seriously. Please be advised that VIZIO has determined that the VIZIO television in question in this complaint has been out of warranty by approximately 1 year and 7 months. A copy of VIZIO’s warranty can be viewed online at http://www.vizio.com/warranty. In the interest of providing customer satisfaction VIZIO has offered to refer the customer to an authorized VIZIO service technician. This is the only offer VIZIO is able to make at this time. At VIZIO, the quality of our products is very important to us. We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance. Sincerely, VIZIO, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Vizio continues to say they are willing to help and assist but then do nothing to truly resolve the complaint. A company representative called and discussed my concern but I am still without my product. I bought a sound bar on December 31, 2014 and it did not work right. After working with the company to fixed the problem the soundbar completely stopped working. After numerous interactions with the company we still are without a working product that we paid for. They talk and talk but never provide actual resolution for our problem. We purchased something and wanted them to back up their service, but instead they have only provided very poor service. The customer is not treated right. Other companies fix the problem or issue. This company is big on words and very very slow on action. We continue to be without a working product which we paid for and wondering if the company will ever fix this issue.
Regards,
[redacted]

Revdex.com:
Vizio customer service contacted me and provided me  a UPS return shipping label to return the VIZIO TV and will send me a new TV.  The TV is now in transit to VIZIO.  Should I have any problems with the new TV,  VIZIO did provide me a  customer service name and phone number for contact.
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards and thanks for your help in this matter.
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
Vizio once again has sent me one of their form letters!
Yes one of your reps has contacted me but nothing as of yet has been resolved
I have Fedexed your defective sound bar back to you. Your shipping department failed to send me a postage paid label as you promised so I ended up paying the $12.50 return postage myself. Your rep Rob (who has been helpful) said 
I would be reimbursed.
As I said before Vizio I will drop the case when I receive a refund so please stop responding to this case with your meaningless form letters.

Dear Revdex.com Representative:VIZIO, Inc. (“VIZIO”) is in receipt of the Revdex.com’s(“Revdex.com”) notice regarding complaint number [redacted]. As always, VIZIO takes any complaint reported to the Revdex.com very seriously.Please be advised that VIZIO has determined...

that the VIZIO television in question in this complaint has been out of warranty by approximately 3 years.  A copy of VIZIO’s warranty can be viewed online at http://www.vizio.com/warranty.  In the interest of providing customer satisfaction VIZIO contacted the customer to discuss the complaint. It has been determined that this is not an issue with the VIZIO TV. At VIZIO, the quality of our products is very important to us.  We rely onand appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance.   Sincerely,VIZIO, Inc.