Vizio

Response to dates question, the original TV was purchased Nov. 2013. The original TV lasted 10 months and fail for blue line on screen and replaced under warranty. This second TV has not lasted a year and Vizio says they other offer the warranty  from original TV date, not the replacement. This...

replacement did not last a year and has similar red line screen failure.
Thanks,
[redacted]

I purchased a Vizio through Purchasing Power at work for my son for his birthday. He had the television for 3 months when it made a loud popping sound and died. I called Vizio customer support to get a resolution for this. We went through the standard reboot of the tv, (which I have never had to do with any other brand I have owned) and it still did not work. He then proceeded to tell me it was the capacitor of the tv which had gone out. They flatly refused to replace the tv,, even though it was only 3 months old. They said parts would be ordered and a technician would call me in 5-7 days to schedule an appointment. Three weeks later, I contacted Vizio again asking when they planned to fix the tv. I was informed that the service call had been cancelled because they could not reach me, even though they had my home and work numbers and my email address. NO ONE HAD TRIED to contact me! They then told me they would schedule another service call in 5-7 days and get the tv fixed. When asked why I had to wait again, they told me they had to order the parts. What happened to the parts they ordered the first time? Any how do they know what is actually wrong with the tv as no tech has actually laid eyes on it? Never again will I buy anything made by Vizio.

Dear
Revdex.com Representative: VIZIO, Inc. (“VIZIO”) is in receipt of the Revdex.com’s
(“Revdex.com”) notice regarding complaint number [redacted]. As always, VIZIO takes any
complaint reported to the Revdex.com very seriously.Please
be advised that VIZIO has determined that the...

VIZIO television in question
suffered a non-manufacturing defect. 
Non-manufacturing defects are not covered under VIZIO’s warranty.  A copy of VIZIO’s warranty can be viewed online
at http://www.vizio.com/warranty.  In
the interest of providing customer satisfaction VIZIO has offered the customer a
replacement VIZIO television at a discounted price.  This is the only offer VIZIO is able to make
at this time. At VIZIO, the quality of our products is very important to us.  We rely on
and appreciate product feedback from our customers and encourage anyone who has
questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and
assistance.   Sincerely, VIZIO, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I have been in contact with a representative from Vizio by the name of [redacted]. She is in charge of my case. After giving them my Mac ID address and serial number and some other information from my TV they sent an update to my set. Unfortunately it did NOT resolve my problem. I was told by [redacted] that my TV is the ONLY 1 that they have ever encountered with these symptoms and in order for them to proceed to try and resolve they would have to send service personal to my home to replace the "main board" and "wifi card".  I kindly said no thank you as I know this will NOT solve my problem and to take my 80" TV off my wall to experiment was not acceptable. My TV's hardware is in perfect functioning order, rather this is a software issue as the Amazon app works perfectly on my Samsung TV.  Regardless since I was told my TV was the ONLY ONE with these symptoms I decided to do some of my own investigating. Needing a couple of new TV's for the bedrooms I decided to go to Walmart to purchase a couple of smaller TVs for the bedrooms. I decided to purchased 2  VIZIO E241i-A1 24" 1080p 60Hz Razor LED Smart HDTVs that were on sale. Both are Smart TV's and both exhibit the SAME EXACT symptoms as my 80" Vizio TV. The same exact behavior!! The Amazon app will play trailers of movies but will NOT play the full movie. However I can start the movie on my PC using the Amazon web page and then go to the TV and RESUME the movie and watch it problem free. Netflix also works without issue. This is all using the SAME MAIN BOARD and WIFI CARD, on the same network, so it is NOT the hardware. There are many many frustrated customers that have purchased Vizio TVs under what we believe is false advertising and have never had the APP work from day one although we purchased it with the Amazon Prime app logo on the Box advertising it as a selling point. Please reference this ongoing active thread and read for yourselves all the numerous dissatisfied customers. 
http://www.amazon.com/forum/amazon%20video%20on%20demand/ref=cm_cd_pg_pg1?_encod...⇄ /> I really hope you the Revdex.com will protect consumers and get Vizio and Amazon to resolve this issue and stop blaming each other for a poorly coded App. Obviously Samsung or other Smart TV manufactures are not having an issue getting Amazon Prime to function properly. Therefore, I truly believe this problem rests solely with Vizio for not properly writing their code to run the App from a software perspective.
Regards,
[redacted]

To Whom It May Concern:
VIZIO, Inc. (“VIZIO”) is in receipt of the Revdex.com’s
(“Revdex.com”) rebuttal regarding Revdex.com complaint number[redacted]. As always,
VIZIO takes any complaint reported to the Revdex.com very seriously.
In the interest of providing customer...

satisfaction VIZIO has contacted
the complainant in an effort to resolve this issue. A representative
from VIZIO spoke with the complainant, and has made an offer to the
complainant to resolve this issue.
At VIZIO, the quality of our products is very important to us. We rely
on and appreciate product feedback from our customers and encourage
anyone who has questions about or problems with our products to contact
us at https://vizio.custhelp.com/ for information and assistance

To Whom It May Concern:
VIZIO, Inc. (“VIZIO”) is in receipt of the Revdex.com’s (“Revdex.com”) notification regarding Revdex.com complaint number [redacted].  As always, VIZIO takes any complaint reported to the Revdex.com very seriously.
In the...

interest of providing customer satisfaction, a representative from VIZIO has attempted to contact the complainant to further discuss this complaint; however, we have not been able to reach the complainant at this time. VIZIO will attempt to contact the complainant again in an effort to try and to come to a resolution regarding this complaint.
At VIZIO, the quality of our products is very important to us.  We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at [redacted] for information and assistance.

Dear Revdex.com Representative:   VIZIO, Inc. (“VIZIO”) is in receipt of the Revdex.com’s (“Revdex.com”) notice regarding complaint number [redacted]. As always, VIZIO takes any complaint reported to the Revdex.com very seriously.   Please be advised that upon review of the...

complaint VIZIO has determined that this complaint is covered under VIZIO’s warranty.  A copy of VIZIO’s warranty can be viewed online at [redacted].  VIZIO has contacted this customer and has handled this complaint under the terms of VIZIO’s warranty.  Accordingly, VIZIO considers this matter closed.   At VIZIO, the quality of our products is very important to us.  We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance.     Sincerely, VIZIO, Inc.

You can closed the complaint. I have received the replacement television last Friday the 13th of November. Thanks for your help.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I was contacted by VIZIO support but the representative did not negotiate with my in good faith. We purchased this VIZIO TV with good money that we worked hard for. This product is clearly not of acceptable quality and the support of the company that makes this product is shady at best so why would we give them MORE of our money. I requested a refund or a replacement of the TV in order to make this right but VIZIO would not budge. At this point even a partial refund would be acceptable and they can have the TV back. We were forced to purchase a different television after this one arrived broken so the VIZIO set is already a complete sunk cost for us. VIZIO's warranty is clear and their stance is clear but because of our experience I feel an exception should be made so that we can be made at least partial whole on this transaction. We are willing to eat some of the cost but not all. That seems reasonable to me.
If VIZIO can't be trusted to deliver a whole product and stand behind that product then I think their reputation should suffer for it. Mine would if this is how I conducted my personal business!
Regards,
[redacted]

To Whom It May Concern:
 
VIZIO, Inc. (“VIZIO”) is in receipt of the RevDex.com’s (“Revdex.com”) notification regarding Revdex.com complaint number [redacted]. As
always, VIZIO takes any complaint reported to the Revdex.com very...

seriously.
 
In the interest of providing customer satisfaction VIZIO has
contacted the complainant in an effort to resolve this issue. A representative
from VIZIO spoke with the complainant over the phone, and has resolved this
issue.
 
At VIZIO, the quality of our products is very important to
us.  We rely on and appreciate product
feedback from our customers and encourage anyone who has questions about or
problems with our products to contact us at https://vizio.custhelp.com/ for
information and assistance.

Dear Revdex.com Representative:
VIZIO, Inc. (“VIZIO”) is in receipt of the Revdex.com’s (“Revdex.com”)
notice regarding complaint number [redacted]. As always, VIZIO takes any
complaint reported to the Revdex.com very seriously.
Please be...

advised that VIZIO’s engineering department has reviewed this
complaint, and has determined that there is no security risk or vulnerability
to hacking as suggested in the customer’s complaint. 
At VIZIO, the quality of our products is very important to us.  We rely on
and appreciate product feedback from our customers and encourage anyone who has
questions about or problems with our products to contact us at https://vizio.custhelp.com/
for information and assistance.  
Sincerely,
VIZIO, Inc

Dear Revdex.com Representative: VIZIO, Inc. (“VIZIO”) is in receipt of the Revdex.com’s (“Revdex.com”) notice regarding complaint number [redacted]. As always, VIZIO takes any complaint reported to the Revdex.com very seriously. Please be advised that VIZIO has determined that the...

VIZIO television in question suffered a non-manufacturing defect. Copies of pictures VIZIO received from the customer are attached for your review.  Non-manufacturing defects are not covered under VIZIO’s warranty.  A copy of VIZIO’s warranty can be viewed online at [redacted].  In the interest of providing customer satisfaction VIZIO has offered the customer a replacement VIZIO television at a discounted price. This is the only offer VIZIO is able to make at this time. At VIZIO, the quality of our products is very important to us.  We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at [redacted] for information and assistance.   Sincerely, VIZIO, Inc.

Dear Revdex.com Representative:   VIZIO, Inc. (“VIZIO”) is in receipt of the Revdex.com’s (“Revdex.com”) notice regarding complaint number [redacted]. As always, VIZIO takes any complaint reported to the Revdex.com very seriously.   Please be advised that upon review of the...

complaint VIZIO has determined that this complaint is covered under VIZIO’s warranty.  A copy of VIZIO’s warranty can be viewed online at http://www.vizio.com/warranty.  VIZIO has contacted this customer and has handled this complaint under the terms of VIZIO’s warranty.  Accordingly, VIZIO considers this matter closed.   At VIZIO, the quality of our products is very important to us.  We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance.     Sincerely, VIZIO, Inc

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution was unsatisfactory.  I was contacted by a representative from Vizio over the weekend.  I explained the situation to them over the phone.  The representative told me that I had but two options:
1.  Send my unit back to Vizio and wait for them to repair it and send it back, or
2.  Give Vizio my credit card information over the phone so that they can send me a new unit (advanced replacement).  However, there would be a hold for the value of the television placed on my credit card until they receive the defective unit. 
It is bad enough that Vizio has inconvenienced me by selling a defective product, but now they are charging me for the advanced replacement.  I put my trust in Vizio when I purchased their product.  So why then can't they put their trust in me by sending me a new unit knowing that I will send them back the bad one?  I let them put the hold on my card for the vaule of the unit; however, I am totally dissatisfied with Vizio, their products, and their customer support.  I will never purchase another item from them and I intend to spread the word so that others do not make the same mistake.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Vizio has not responded with an offer. They just typed up an email response and that is all. 
Regards,
[redacted]

Dear Revdex.com Representative:
 
VIZIO, Inc. (“VIZIO”) is in receipt of the RevDex.com’s (“Revdex.com”) notice regarding complaint number [redacted]. As always, VIZIO
takes any complaint reported to the Revdex.com very seriously.
 
As previously stated, based upon VIZIO’s review of the
product in question VIZIO has determined that the angle of the VIZIO product
conforms to the normal angle and design of the television stand.
 
In the interest of providing customer satisfaction VIZIO has
contacted Mr. [redacted]  and made him an offer to purchase a replacement non
VIZIO product of his choice, and VIZIO will reimburse him 20.00 towards the
purchase of that product.  Should Mr. [redacted] wish to take VIZIO up on this
offer we encourage him to contact us at her earliest convenience.
 
At VIZIO, the quality of our products is very important to
us.  We rely on and appreciate product feedback from our customers and
encourage anyone who has questions about or problems with our products to
contact us at https://vizio.custhelp.com/
for information and assistance.  
 
Sincerely,
VIZIO, Inc.

Revdex.com:
I have been in contact with someone from Visio and the TV has been delivered. They have offered an extended warranty of 6 months which is less than asked for but agreed upon. The customer service from all associates is far from perfect and they were quite rude about the resolution. They attempted to just (forget) about the offer extended until asked for. I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
Vizio just picked up the tv on a Thurs. November, 20, 2014.  The company that Vizio used scheduled a pick up for Wednesday, November 19, 2014 between 12:00 p.m. and 4:00 p.m.  When no one arrived by 5:20 p.m.  I called and " Oh I am sorry there was a mistake, you aren't scheduled until tomorrow."  I really want to keep this case open until I actually receive my refund. Since as you can see there have been many mistakes made.Thank you,[redacted] L [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Vizio contacted me to mention that they could/would not fix the issue with my 70" M-Series , they offered to sell me another TV in which I denied. I would recommend that folks take a look at other issues with VIZIO because it seems to be widespread issue with those that make the mistake of falling for the lower Vizio price tag]
Regards,
[redacted]

Revdex.com:Vizio customer service contacted me and provided me  a UPS return shipping label to return the VIZIO TV and will send me a new TV.  The TV is now in transit to VIZIO.  Should I have any problems with the new TV,  VIZIO did provide me a  customer service name and phone number for contact.
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.Regards and thanks for your help in this matter.[redacted]