Vizio

Dear Revdex.com Representative:VIZIO, Inc. (“VIZIO”) is in receipt of the Revdex.com’s (“Revdex.com”)notice regarding complaint number [redacted]. As always, VIZIO takes anycomplaint reported to the Revdex.com very seriously.Please be...

advised that VIZIO has determined that the VIZIO television in question in this complaint has been out of warranty by approximately 1 year and 6 months.  A copy of VIZIO’s warranty can be viewed online at http://www.vizio.com/warranty.  In the interest of providing customer satisfaction VIZIO has offered the customer a replacement VIZIO television at a discounted price.  This is the only offer VIZIO is able to make at this time.At VIZIO, the quality of our products is very important to us.  We rely on and appreciate product feedback from our customers and encourage anyone who hasquestions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance.   Sincerely,VIZIO, Inc.

Dear Revdex.com Representative: VIZIO, Inc. (“VIZIO”) is in receipt of the Revdex.com’s (“Revdex.com”) notice regarding complaint number [redacted]. As always, VIZIO takes any complaint reported to the Revdex.com very seriously. Please be advised that upon review of the complaint VIZIO has determined that this complaint is covered under VIZIO’s warranty.  A copy of VIZIO’s warranty can be viewed online at http://www.vizio.com/warranty.  VIZIO has contacted this customer and has handled this complaint under the terms of VIZIO’s warranty.  Accordingly, VIZIO considers this matter closed. At VIZIO, the quality of our products is very important to us.  We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance.   Sincerely, VIZIO, Inc.

Dear Revdex.com Representative:VIZIO, Inc. (“VIZIO”) is in receipt of the Revdex.com’s(“Revdex.com”) notice regarding complaint number [redacted]. As always, VIZIO takes any complaint reported to the Revdex.com very seriously.Please be...

advised that VIZIO has determined that the VIZIO television in question in this complaint has been out of warranty by approximately 4 months.  A copy of VIZIO’s warranty can be viewed online at http://www.vizio.com/warranty. In the interest of providing customer satisfaction VIZIO has offered the customer [a replacement VIZIO television at a discounted price]. This is the only offer VIZIO is able to make at this time.At VIZIO, the quality of our products is very important to us. We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance.   Sincerely,VIZIO, Inc.

Dear Revdex.com Representative: VIZIO, Inc. (“VIZIO”) is in receipt of the Revdex.com’s (“Revdex.com”) notice regarding complaint number [redacted]. As always, VIZIO takes any complaint reported to the Revdex.com very seriously. Please be advised that VIZIO cannot fully investigate...

this complaint without additional information from the customer.  VIZIO has been unable to reach the customer regarding this matter.  VIZIO is requesting that the Revdex.com contact the customer and ask them to provide VIZIO with the following information:   (1)   Proof of purchase or receipt for the VIZIO Product (2)   Pictures of the purported issue with the VIZIO Product Again, VIZIO cannot further comment on this complaint without the above referenced information from the customer.  At VIZIO, the quality of our products is very important to us.  We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance.   Sincerely, VIZIO, Inc

Dear Revdex.com Representative: VIZIO, Inc. (“VIZIO”) is in receipt of the Revdex.com’s (“Revdex.com”) notice regarding complaint number [redacted]. As always, VIZIO takes any complaint reported to the Revdex.com very seriously. Please be advised that VIZIO has determined that the...

VIZIO television in question in this complaint has been out of warranty by approximately 1 year.  A copy of VIZIO’s warranty can be viewed online at http://www.vizio.com/warranty.  In the interest of providing customer satisfaction VIZIO has offered the customer a courtesy repair at no cost.  This is the only offer VIZIO is able to make at this time. At VIZIO, the quality of our products is very important to us.  We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance.   Sincerely, VIZIO, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.This company has zero customer service skills whatsoever and did absolutely nothing to help us resolve the issues under warranty or any other means. They treated us as if we were trying to scam them out of a free unit referencing another company who scammed them years ago. We had better luck with the retailer who went over and above and broke policy to refund us our money. Vizio did nothing. 
Regards,
[redacted]

In continuation to complaint # [redacted] which was marked resolved. VIZIO reached out to me within 24 hours of my last Revdex.com complaint to instantly resolve the problem to provide an out of service warranty for our TV. I have the email stating their contract and I agreed to the terms - updated my Revdex.com as resolved & satisfied. Today, I was contacted that my TV is not able to be fixed. Keep in mind this follows almost immediately after I resolved my complaint, and NO technician has seen my TV. My TV is fixable - it has sound but no picture. I was supposed to be held to a free repair service including parts/labor. The rep from VIZIO stated that it was a circuit issue based off their notes and even that is not covered by their warranty. In reviewing their warranty online - This defect would be covered because it is not listed as one of their exclusions: This warranty does not cover, for example: cosmetic damage, normal wear and tear, improper operation, improper voltage supply or power surges, signal issues, damages from shipping, acts of God, any type of customer misuse, modifications or adjustments, as well as installation and set-up issues or any repairs attempted by anyone other than by a VIZIO authorized service center. Products with unreadable or removed serial numbers, or requiring routine maintenance are not covered. I bought this at a reputable retailer 2 years ago. I feel scammed to accept their resolution to only after my case was closed that they called to tell us our only option is purchase a similar TV for $350 + tax. I feel not only do I feel that VIZIO acts unethically to resolve Revdex.com complaints to keep their complaints in the shadow, but they completely breached their contract agreement with us. They have provided us 7 days to determine if we will accept their offer to purchase another TV. Such a shame to treat their consumers in this matter!!!VIZIO needs to uphold orig resolution or refund us! Dear [redacted]: We are pleased that we are able to help you with the cost of parts and/or repairs for an out of warranty repair of your VIZIO product. Since you have agreed in principle to take us up on our offer for help, we just need your formal acknowledgement that you understand this is a one-time, out of warranty courtesy accommodation for this particular VIZIO product and that your current unit will no longer be eligible for any other out of warranty accommodations or assistance from VIZIO (i.e. no further cost reductions on parts, labor, etc.). Please note: VIZIO does not provide any warranty on the repairs being performed by the third party repair service on your out of warranty product in connection with this offer. However, the third party service provider will warrant their work (parts and labor) for a period of ninety (90) days and their limited warranty will only cover the specific issue/failure adde

Dear Revdex.com Representative:VIZIO, Inc. (“VIZIO”) is in receipt of the Revdex.com’s(“Revdex.com”) notice regarding complaint number [redacted]. As always, VIZIO takes any complaint reported to the Revdex.com very seriously.Please be advised that upon review of the...

complaint VIZIO has determined that this complaint is covered under VIZIO’s warranty. A copy of VIZIO’s warranty can be viewed online at http://www.vizio.com/warranty.  VIZIO has contacted this customer and has handled this complaint under the terms of VIZIO’s warranty. Accordingly, VIZIO considers this matter closed. At VIZIO, the quality of our products is very important to us.  We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance.  Sincerely,VIZIO, Inc.

Dear Revdex.com Representative:VIZIO, Inc. (“VIZIO”) is in receipt of the Revdex.com’s(“Revdex.com”) notice regarding complaint number [redacted]. As always, VIZIO takes any complaint reported to the Revdex.com very seriously.Please be advised that upon review of the...

complaint VIZIO has determined that this complaint is covered under VIZIO’s warranty. A copy of VIZIO’s warranty can be viewed online at http://www.vizio.com/warranty.  VIZIO has contacted this customer and has handled this complaint under the terms of VIZIO’s warranty. Accordingly, VIZIO considers this matter closed. At VIZIO, the quality of our products is very important to us.  We rely onand appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance.   Sincerely,VIZIO, Inc.

My tv has been broken since the middle of April 2016. April 30th I contacted Vizio about a replacement since I am only 8 months into the 1 year warranty. Vizio sent out a recertified tv, upon delivery the tv was damaged so the delivery company took it back. I finally managed to get them to agree to ship me a brand new tv, after they fought to try and send me another recertified. At this point we were a month into the process, they promised me the brand new tv in a week, at most 10 days from the 1st of June. No word from them and no tracking number. Monday I called and they said they had to call the warehouse to find out what's going on "1 to 2 business days" they said it'd take. 2 days later and still no word from them

Dear Revdex.com Representative:
VIZIO, Inc. (“VIZIO”) is in receipt of the Revdex.com’s
(“Revdex.com”) notice regarding complaint number [redacted]. As always,
VIZIO takes any complaint reported to the Revdex.com very...

seriously.
Please be advised that VIZIO has determined that the VIZIO
television in question in this complaint has been out of warranty
by approximately 1.5 years.  A copy of VIZIO’s warranty can be viewed
online at http://www.vizio.com/warranty. In the interest of providing
customer satisfaction VIZIO has offered the customer [a replacement
VIZIO television at a discounted price to assist the customer in replacing
of their VIZIO product]. This is the only offer VIZIO is able to make at this time.
At VIZIO, the quality of our products is very important to us.
We rely on and appreciate product feedback from our customers
and encourage anyone who has questions about or problems with
our products to contact us at https://vizio.custhelp.com/ for information and assistance.  
Sincerely,
VIZIO, Inc.

To Whom It May Concern:
VIZIO, Inc. (“VIZIO”) is in receipt of the Revdex.com’s (“Revdex.com”)
notification regarding Revdex.com complaint number [redacted].  VIZIO takes any
/>
complaint reported to the Revdex.com very seriously.
In the interest of providing customer satisfaction VIZIO has contacted the
complainant in an effort to resolve this issue. A representative from VIZIO
spoke with the complainant over the phone, and is working with the complainant
to resolve this issue.
At VIZIO, the quality of our products is very important to us.  We rely on
and appreciate product feedback from our customers and encourage anyone who has
questions about or problems with our products to contact us at
https://vizio.custhelp.com/ for
information and assistance.

I purchased a (recertifed/refurbished) Vizio 42" 5.1 soundbar on 2/17/16 from Amazon. The unit arrived the next day on 2/18/16 and said recertified on the side of the box. I tried to set-up the unit and found that the bar and subwoofer would not pair - so I called Vizio tech support - Exxxxx attempted to get the unit working with my help over the phone - we could not get the unit working - then I was instructed to provide a receipt for proof of purchase - so I emailed the receipt. When they received the receipt they sent me an email saying they received the receipt with instructions for me to call them - so I called and got Lxxxxxx on the phone - Lxxxxxx kept putting me on hold and thanking me for my patience - so I was bored with all the waiting and then plugged the bar and subwoofer back in to find it paired right away - So I was excited and when Lxxxxxx finally came back on the phone I told her it was working - but soon after getting off the phone it stopped pairing again - attempting for several hours to get it to work - I came to the conclusion that when you unplug both units from A/C power - it will pair for a few minutes upon plugging them in and turning them on - then lose pairing and will not pair again without unplugging them both from A/C power again - so I called Vizio again and Dxxx from Missouri answered the phone - Dxxx said that they would email a shipping label and to box up the complete unit for they would replace the whole thing with a NEW unit that would come with a 90 day warranty - honestly I felt like maybe I hit the lottery - and told me to write down an SR number of SRxxxxxx - I then took the next hour to carefully repack and tape up the unit - so by lunch time the next day (Friday 2/19/16) I still hadn't received the email (shipping label) and was anxious to ship the unit off so that Vizio would receive it and then ship me a replacement - so I called Vizio again and got Bxxxxx from South Dakota on the phone - Bxxxxx wasn't as polite as previous Vizio employees - and told me that looking at my file there was absolutely no record of the phone call with Dxxxx - and the only information they had was the last they heard from me it was a working unit - she even got sarcastic with me when I told her that Dxxx had already told me to box up the entire unit for a new unit replacement because Bxxxx was now telling not to send everything back, just the defective parts - she copped an attitude and asked me - why would we send you a new unit when you bought a recertified one? and reiterating the fact that they had no record of the call with Dxxx, as if to accuse me of making up a story - so Bxxxx then instructed me to keep all the accessories such as the wiring and remote because they will only be replacing the main parts - so now I have to unpack the box again and re-tape it up. Bxxxx then said that the shipping label they would email could take up to 3 business days to receive. Bxxxx gave me a SR number of SRxxxxxx.
I received the shipping label via email on Monday 2/22/16. Sent the package on Tuesday 2/23/16. Fed ex tracking said it was delivered Friday 2/26/16 at 9:30am local time in California.
I waited all day for some response as to how they were going to jump into action and send me replacement parts, nothing, so I called Vizio customer Service Friday night, waited 18 minutes on hold before Cxxxxxxx from South Dakota answered the phone. Cxxxxxxx told me all the policies and procedures of their customer service and said everything takes from 1-3 days to get anything done at Vizio - while I'm being told the entire time they have best in class Support - Cxxxxxxx then told me that I bought a recertified unit (he went off my serial number) and not a refurbished unit - and then said the recertified unit comes with a 90 day warranty instead of a 30 day warranty a refurbished unit comes with, and then he emailed the 90 day warranty information.
So, on Monday February 29th, 2016 I receive an email from Vizio stating that in the next 1-3 days they will be shipping me my replacement.
I am writing this on March 1st, 2016 because I received a call from Vizio, message from Rxxxxxx to call Vizio, so I called Vizio and honestly was just happy to hear that they were sending me my unit that I instantly forgot the woman's name on the phone.
Then came the bomb - she told me that whole reason that they called me was to inform me that they shipped out c unit - I said ok - not having a clue what she meant by c unit - but for some reason she mentioned it again - and then I had to ask - what is a c unit? there are three levels - new - recertified and c/refurbished - she said that the unit I originally purchased had a c in the serial number and that I would receive the same c/refurbished unit with possible blemishes, and now I have to wait for 5-7 business days to receive my unit. The unit that I originally received was in perfect condition.
I am 51 years old and have never written a complaint to the Revdex.com in my life, and/or had to wait for such long periods for any customer service to do something about their defective product. This is terrible customer service, to make someone wait such long periods of time, to deal with each and every aspect of satisfying the customer. There's an old saying - just because you can justify your actions with words, doesn't mean you're doing the right thing - shame on you Vizio, for putting your lackadaisical procedures ahead of customer satisfaction.
I dissassembled a complete full surround sound system to make room for what was supposed to be a remarkable 5.1 sound bar. Now, after 13 days with dealing with Vizio customer support, and could be at least another week before I receive this unit, I am left with a super sour taste of Vizio - which will most likely be my first and last Vizio product.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, I will consider this complaint resolved. I appreciate the quick response which speaks highly of the company
Regards,
[redacted]

Dear Revdex.com Representative:VIZIO, Inc. (“VIZIO”) is in receipt of the Revdex.com’s(“Revdex.com”) notice regarding complaint number [redacted]. As always, VIZIO takes any complaint reported to the Revdex.com very seriously.Please be advised that...

VIZIO has determined that the VIZIO television in question in this complaint has been out of warranty by approximately 6 months. A copy of VIZIO’s warranty can be viewed online at [redacted]. In the interest of providing customer satisfaction VIZIO has offered the customer [a replacement VIZIO television free of charge to assist the customer with replacing their VIZIO product]. This is the only offer VIZIO is able to make at this time.At VIZIO, the quality of our products is very important to us. We rely onand appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at [redacted] for information and assistance.   Sincerely,VIZIO, Inc.

Dear Revdex.com Representative: VIZIO, Inc. (“VIZIO”) is in receipt of the Revdex.com’s (“Revdex.com”)notice regarding complaint number [redacted]. As always, VIZIO takes anycomplaint reported to the Revdex.com very seriously.Please be advised that VIZIO has tried accommodate this customer severaldifferent times. The customer was asking for service that did not comply withour warranty or policies. A copy of VIZIO’s warranty can be viewed onlineat http://www.vizio.com/warranty.The customer has been difficult to deal with, rude, condescending and unwillingto accept our warranty service.At VIZIO, the quality of our products is very important to us.  We rely onand appreciate product feedback from our customers and encourage anyone who hasquestions about or problems with our products to contact us at https://vizio.custhelp.com/ forinformation and assistance.   Sincerely, VIZIO, Inc.

Dear Revdex.com Representative:
VIZIO, Inc. (“VIZIO”) is in receipt of the Revdex.com’s
(“Revdex.com”) notice regarding complaint number [redacted]. As always,
VIZIO takes any complaint reported...

to the Revdex.com very seriously.
Please be advised that VIZIO has determined that the VIZIO television
in question in this complaint has been out of warranty by approximately
2 years.  A copy of VIZIO’s warranty can be viewed online at
http://www.vizio.com/warranty.  In the interest of providing customer
satisfaction VIZIO has offered the customer [a replacement product,
free of charge, to assist the customer with the repair of their VIZIO
product/other offer].  This is the only offer VIZIO is able to make at this time.
At VIZIO, the quality of our products is very important to us.  We rely on
and appreciate product feedback from our customers and encourage
anyone who has questions about or problems with our products to contact
us at https://vizio.custhelp.com/ for information and assistance.  
Sincerely,
VIZIO, Inc.

To Whom
It May Concern: VIZIO, Inc. (“VIZIO”) is in receipt of the RevDex.com’s (“Revdex.com”) notification regarding Revdex.com complaint number [redacted]. As
always, VIZIO takes any complaint reported to the Revdex.com very seriously.
 
 
In the
interest of providing customer satisfaction, a representative from VIZIO has
made several attempted to contact the complainant to further discuss this
complaint; however, we have not been able to reach the complainant at this
time. VIZIO will attempt to contact the complainant again in an effort to try
and to come to a resolution regarding this complaint.
 
 
At VIZIO, the quality of our products is very important to us. We rely on and
appreciate product feedback from our customers and encourage anyone who has
questions about or problems with our products to contact us at https://vizio.custhelp.com/ for
information and assistance.
 
 
Sincerely,
VIZIO, Inc.

Dear Revdex.com Representative: VIZIO, Inc. (“VIZIO”) is in receipt of the Revdex.com’s (“Revdex.com”) notice regarding complaint number [redacted]. As always, VIZIO takes any complaint reported to the Revdex.com very seriously. Please be advised that VIZIO has determined that the...

VIZIO television in question suffered a non-manufacturing defect. Copies of pictures VIZIO received from the customer are attached for your review.  Non-manufacturing defects are not covered under VIZIO’s warranty.  A copy of VIZIO’s warranty can be viewed online at [redacted].  In the interest of providing customer satisfaction VIZIO has offered the customer a replacement VIZIO television at no cost to the customer. This is the only offer VIZIO is able to make at this time. At VIZIO, the quality of our products is very important to us.  We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at [redacted] for information and assistance.   Sincerely, VIZIO, Inc.

?Dear Revdex.com Representative:
 
VIZIO, Inc. (“VIZIO”) is in receipt of the RevDex.com’s (“Revdex.com”) notice regarding complaint number [redacted]. As always, VIZIO takes any complaint reported to the Revdex.com very seriously.
Please be advised that based upon VIZIO’s review of the product in question VIZIO has determined that the warranty on this product expired prior to the customer contacting VIZIO regarding this matter.
 
At VIZIO, the quality of our products is very important to us.  We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance.  
 
Sincerely,
VIZIO, Inc.