Vizio

To Whom It May Concern:
VIZIO, Inc. (“VIZIO”) is in receipt of the RevDex.com’s (“Revdex.com”) notification regarding Revdex.com complaint number [redacted]. VIZIO
takes any complaint reported to the Revdex.com very seriously.
 
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In the interest of providing customer satisfaction VIZIO has
contacted the complainant in an effort to resolve this issue. A representative
from VIZIO spoke with the complainant over the phone, and has resolved this
issue.
At VIZIO, the quality of our products is very important to
us.  We rely on and appreciate product
feedback from our customers and encourage anyone who has questions about or
problems with our products to contact us at https://vizio.custhelp.com/ for
information and assistance

Representatives were rude, snappy and generally unhelpful. This is the second time I have contacted Vizio -- the first time was two years ago, and the level of service at that time was much better. I think the difference is this time around my product is off warranty. Left a bad taste in my mouth -- as if the representatives did not feel it was worthwhile to speak with someone whose product is off warranty since the "transaction" is complete. Not interested in dealing with a company that treats customers like "transactions" -- will not purchase another Vizio product again.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
An executive from Vizio did contact me and apologized for the bad experience I went through, but did not honor what I was promised - which was a free upgraded television with similar dimensions. She said that the supervisor will be repremanded for making that promise, but I have to choose either a refund or a replacement, no other option. This is not what I was promised. A promise from the floor supervisor carries no weight in this company. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[
The “Non-manufacturer defect” Vizio refers to still does not
explain how the television was working when we left the home and was not
working we when returned home. As I stated over-and-over no one was in the home
to have caused an impact point to the television. We have a motioned security
system at our home.
As for the “less than retail” deal that was offered to me;
it was a Visio [redacted] for $700 even (including Shipping) I have found the
same deal on-line for Amazon Prime customers and once on New-egg and Tiger Direct.
This was after I was assured by a Supervisor [redacted] I would be meet half way.
So-much for “split” the cost.
I still desire to work with Vizio to try and work out a fair
arrangement. I have seen other reviews of people with similar situations. Vizio
claims there is a barrier that prevents damage from the inside and implies the “CUSTOMER
MUST BE LYING!”  Meanwhile I have a 60”
television downstairs still just sitting there.
This entire situation has been causing me undo stress plus
being 90% disabled having to go constantly up and downstairs to watch TV in my
bedroom now has been causing be more physical pain.
I pray Vizio corporate from California will reconsider and
reopen my case and do the right thing.
]
Regards,
[redacted]

Dear Revdex.com Representative: VIZIO, Inc. (“VIZIO”) is in receipt of the Revdex.com’s (“Revdex.com”) notice regarding complaint number [redacted]. As always, VIZIO takes any complaint reported to the Revdex.com very seriously. Please be advised that upon review of the complaint...

VIZIO has determined that this complaint is covered under VIZIO’s warranty.  A refund is now in process for the customer. A copy of VIZIO’s warranty can be viewed online at http://www.vizio.com/warranty.  VIZIO has contacted this customer and has handled this complaint under the terms of VIZIO’s warranty.  Accordingly, VIZIO considers this matter closed. At VIZIO, the quality of our products is very important to us.  We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance.   Sincerely, VIZIO, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.   The Imagines attatched shows pictures of other peoples unit that suffered the same defect as mine with no issue or resolution done to solve the unit either they informed us customers that the unit was out of warranty or that it was not their fault the unit is defected I also have more attachments to include regarding other peoples complaints on these kinds of problems and the 10% discount they continuously offer does not do anything to solve the problem I ran out of space to attatch further more images and screen captures of these complaints regarding this I will not be accept this response until a better action and resolution it taken to replace my television I informed the worker that emailed me yesterday about " Available  OPTIONS" and he only listed one option which I've mention above is not an helpful option and th as that does not solve my issue and many people have dealt with this customer service and on this site they have terrible reviews which I'm not understanding how that have a A- when going through all listed reviews they should at least have a C- because they blame the consumers instead of solving the actual problem
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I truly feel like I have been robbed of my money, because I have went a month with no television but they already have my money. In no way does anyone care when I call customer service. People from corporate called me and still came to no acceptable agreement but to pay more money for a warranty extension. I am still waiting on a NEW replacement TV, that was supposed to be here days ago but it's NOT. I have actually been waiting on a TV since April 6, 2016. Im just tired of this hassling process that is not benefiting me in any way.
Regards,
[redacted]

Dear Revdex.com Representative:
VIZIO, Inc. (“VIZIO”) is in receipt of the Revdex.com’s
(“Revdex.com”) notice regarding complaint number [redacted] . As always, VIZIO takes any
complaint reported to the Revdex.com very seriously.
Please be...

advised that upon review of the complaint VIZIO has determined that this
complaint is covered under VIZIO’s warranty.  A copy of VIZIO’s warranty can be
viewed online at http://www.vizio.com/warranty. VIZIO has contacted this customer
and has handled this complaint under the terms of VIZIO’s warranty. 
Accordingly, VIZIO considers this matter closed. 
At VIZIO, the quality of our products is very important to us.  We rely on
and appreciate product feedback from our customers and encourage anyone who has
questions about or problems with our products to contact us
at https://vizio.custhelp.com/ for information and assistance.  
Sincerely,
VIZIO, Inc.

Dear Revdex.com Representative:VIZIO, Inc. (“VIZIO”) is in receipt of the Revdex.com’s(“Revdex.com”) notice regarding complaint number [redacted]. As always, VIZIO takes any complaint reported to the Revdex.com very...

seriously.Please be advised that VIZIO cannot fully investigate this complaint without additional information from the customer.  VIZIO has been unable to reach the customer regarding this matter.  VIZIO is requesting that the Revdex.com contact the customer and ask them to provide VIZIO with the following information: (1)   Proof of purchase or receipt for the VIZIO Product(2)   Pictures of the purported issue with the VIZIO ProductAgain, VIZIO cannot further comment on this complaint without the above referenced information from the customer.  At VIZIO, the quality of our products is very important to us.  We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance.   Sincerely,VIZIO, Inc.

Dear Revdex.com Representative: VIZIO, Inc. (“VIZIO”) is in receipt of the Revdex.com’s (“Revdex.com”) notice regarding complaint number [redacted]. As always, VIZIO takes...

any complaint reported to the Revdex.com very seriously. Please be advised that VIZIO has determined that the VIZIO television in question suffered a non-manufacturing defect. Copies of pictures VIZIO received from the customer are attached for your review.  Non-manufacturing defects are not covered under VIZIO’s warranty.  A copy of VIZIO’s warranty can be viewed online at http://www.vizio.com/warranty.  In the interest of providing customer satisfaction VIZIO has offered the customer nothing, as customer refused a pricing offer. At VIZIO, the quality of our products is very important to us.  We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance.   Sincerely, VIZIO, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.TV not as advertised, does no consistently perform are not "buyer remorse" claims they are quality and marketing dishonesty issues by Vizio.   It is disgusting you refuse to refund a TV less than 3 months old.  Never will buy a Vizio again
Regards,
[redacted]

I purchased a 70 inch Vizio television on a Black Friday sale 2.5 years ago in 2013. After normal use my screen went black and quit working.

I searched online and found that several customers who bought the same model on the same Black Friday sale in 2013 had the exact same issue. Several reviewers tried to have it fixed and they were all told that the t.v. needed to be replaced.

I followed the re-power trouble shooting steps on Vizio's support online to no avail.

Then, I contacted Vizio and they told me that the warranty was only good for one year and that they would not replace the television.

I asked the lady I spoke to if there televisions were only meant to last 2.5 years and she said no, they normally last 5 years.

Then she tried to give me the run around saying that it could be environmental factors that caused the screen to go black and be beyond repair.

I responded by asking here if all of the other users with the exact same issue had "environmental factors?"

The bottom line from her was that they would not going to replace their p.o.s. television and I would have to pay to have it fixed or replaced.

Vizio is the biggest p.o.s. electronic that I have ever owned! They do not stand behind their products! It is appalling especially since several other people have had the exact same issue.

Vizio knows that they put a sub standard product on the market, failed in my case and probably others to rectify their shoddy product, and have lost a customer.

I will not ever own another p.o.s. Vizio product and I will tell all the people I know about my horrible experience!

I ordered a 32 inch Vizio TV for my daughter for Christmas online via the Vizio website. I thought I was paying a great price until I checked my bank account and it was not the same price I paid according to the screen of which I input all of my payment information and documented the order number with the price. I called customer service to discuss the amount and noticed that the tv had been a different price than what I payed for and different from the screen I ordered from. I was then informed that I was not going to receive the tv by Christmas due to they were too busy to accommodate all of the orders that were on hand to fill. I could cancel the order or wait until it was shipped of which customer service could not give me a date of when I would receive the tv. I also mentioned to customer service that the same model was at Walmart for even less than the website price. The response to my comment was that Vizio doesn't care where you purchase their product and if I have found it cheaper to please purchase at that merchant. This company needs to be shut down if they are going to not guarantee their products and have horrible customer service. I'm in hopes I will receive the refund in the 2 business day turn around to be able to purchase a different brand of tv in time for Christmas.

I purchased a E500i-A1 Smart TV from WalMart in 11/2013. I had the TV for 16 months and one day I turned it on and all I had was a blue screen. I paid 700 dollars for the set it had the 1year warranty on it. I contacted WalMart and they gave me a number to a service tech who wanted 300 dollars to come out and couldn't guarantee they could fix it. I then called Vizio who said they would sell me another brand at a discount. After looking into it, I can buy the same TV on eBay about 50 dollars cheeper. I then contacted Vizio again and requested that they sell me the boards to fix the TV myself and they sent me a link for the parts. I checked out the main board which was refurbished and had a price of 149.00. I can get the same board from eBay for 24.00 with a warranty. What is wrong with this picture? I would advise everybody to steer away from anything with a Vizio name. It's just not right for anyone to get away with what they do. In my opinion that is no different than theft.I know people who have been locked up for less than that. Very Ridiculous!!!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action will not resolve my complaint until I have my manual in my hands!  For your reference, details of the offer I reviewed appear below.
Visio has 100's of, what appear to be unresolved, complaints against them on line. They seem to promise to resolve a problem and then do nothing. I had a call from a Vizio Rep. and she said she would send out my manual and she also took the information to register my TV, but until I actually have confirmation of that registration and the manual I will NOT consider this matter closed!
Regards,
[redacted]

Dear Revdex.com Representative:
VIZIO, Inc. (“VIZIO”) is in receipt of the Revdex.com’s
(“Revdex.com”) notice regarding complaint number [redacted].
As always, VIZIO takes any complaint reported to the Revdex.com very...

seriously.
Please be advised that VIZIO has determined that the VIZIO television in question in
this complaint has been out of warranty by approximately 9 months.  A copy of VIZIO’s
warranty can be viewed online at http://www.vizio.com/warranty.  In the interest of
providing customer satisfaction VIZIO has offered the customer [a replacement VIZIO
television at a discounted price/our split cost repair service to assist the customer with
the repair of their VIZIO product].  This is the only offer VIZIO is able to
make at this time.
At VIZIO, the quality of our products is very important to us.  We rely on
and appreciate product feedback from our customers and encourage
anyone who has questions about or problems with our products to contact
us at https://vizio.custhelp.com/ for information and assistance.  
Sincerely,
VIZIO, Inc.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, I will consider this complaint resolved. I appreciate the quick response which speaks highly of the company
Regards,
[redacted]

This Complaint is on a 55" Vizio E550i-AOE Tv purchased 2 years ago. This was a Christmas gift. The reason it was not opened until now is an addition to our home was not completed until now. We have had it in the box until it was opened on 11/06/15. It worked fine for 4 days and on 11/10/15 it has half a screen that has a blue hue and the other half is fine. There has been a recalls on similar Vizio TV's.
We called customer service and the only thing that they said was Sorry it will cost you to much to repair. We can save you money on a new Tv.This was over $600.00 dollar lost. only 4 days of service. I Have another Vizio Tv that works great had it for 4 years.

Dear
Revdex.com Representative: VIZIO, Inc. (“VIZIO”) is in receipt of the Revdex.com’s
(“Revdex.com”) notice regarding complaint number [redacted]. As always, VIZIO takes any
complaint reported to the Revdex.com very seriously.Please
be advised that upon review of...

the complaint VIZIO has determined that this
complaint is covered under VIZIO’s warranty. 
A copy of VIZIO’s warranty can be viewed online at http://www.vizio.com/warranty. 
VIZIO has contacted this customer and would like to resolve this matter
under the standard terms of VIZIO’s warranty by offering the customer [free
repair service/replacement unit/etc.] however, the customer is unwilling to
accept this offer.  If the customer
changes their mind and would like to accept our offer VIZIO requests that the
customer contact VIZIO’s customer service department.  At
VIZIO, the quality of our products is very important to us.  We rely on
and appreciate product feedback from our customers and encourage anyone who has
questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and
assistance.   Sincerely, VIZIO, Inc.

Dear Revdex.com Representative: VIZIO, Inc. (“VIZIO”) is in receipt of the Revdex.com’s (“Revdex.com”) notice regarding complaint number 11787036. As always, VIZIO takes...

any complaint reported to the Revdex.com very seriously. Please be advised that upon review of the complaint VIZIO has determined that this complaint is not a warranty issue and has been addressed internally   At VIZIO, the quality of our products is very important to us.  We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at [redacted] for information and assistance.   Sincerely, VIZIO, Inc.