Vizio

Dear
Revdex.com Representative: VIZIO, Inc. (“VIZIO”) is in receipt of the Revdex.com’s
(“Revdex.com”) notice regarding complaint number [redacted]. As always, VIZIO takes any
complaint reported to the Revdex.com very seriously.Please
be advised that VIZIO has determined that the...

complaint is not covered under
the manufactures warranty. A copy of VIZIO’s warranty can be viewed online at http://www.vizio.com/warranty.  In
the interest of providing customer satisfaction VIZIO has offered to send the
customer a universal wall mount. This is the only offer VIZIO is able to make
at this time. At VIZIO, the quality of our products is very important to us.  We rely on
and appreciate product feedback from our customers and encourage anyone who has
questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and
assistance.   Sincerely, VIZIO, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Have been in contact with a manager at Vizio and our last phone call was approximately 4-5 weeks ago. At that time, I was told that a fix for the issue was in the works but that nothing was ready to be released at that time. I was told that he (the manager) would be in contact with me once a solution was ready. No further contact has been had. ]
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Again we have a disagreement on the warranty, Vizo is using purchase date and I am referencing  how long the current replacement TV has been in my home. The complaint manager again offered me a discount priced TV ($575 then $475), I stated that I do NOT want to give this company any additional money. I asked them to help cover the repair cost for a TV that did not last a single year of usage and I feel this large company is not concerned with a single consumer complaint and was not willing to fix current defective TV. I offered for them to buy back this TV for $475 so I can use money for another brand TV but again Vizo knows this disposable TV and is not worth investing any more money into. Thank you Revdex.com for trying to have Vizo honor warranty. My only recourse now is to spread the word on the poor quality Vizo products to anybody who will listen.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. I did speak with a Vizio representative who indicated they would talk with their second party provider as part of their contracted review process.  They (Vizio) believe that my complaint was handled under their warranty and I believe their warranty is part of the problem.  While they will review with their second party provider, it doesn't change anything about the time I was without the use of the product nor the frustration I had to deal with in trying to get the product fixed.  No compensation was offered by Vizio for that.  No promise that this would not happen again, only that I could call their supervisor directly if I had anymore problems.  Based on my experience with their warranty, I will not purchase a Visio product in the future nor would I recommend such to anyone.
Regards,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Spoke with someone today at around 1:41pm. He was very rude and interruptive. There was never any offer to refund to the minimal $75 service fee. The answer only seems to be more money whether it's repairing the television or replacing it with a new one. I paid over a thousand dollars for a television that worked just over a year. I'm sorry, but I do not accept this offer. I have also submitted a review of this company with Revdex.com asking for it's consideration in posting it.]
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I am dissatisfied with their decision stating they covered their end of the VIZIO warranty and consider the case closed.  The case is not closed because we have not yet received our warranty refund of $399+ tax refund as stated by VIZIO on Oct 2, 2014 under reference code # [redacted].  They were issuing us a check and we could call back to check on it within a week.  It's been well over two weeks and still no check in the mail.   I did receive an email from them stating they were sending "something" out on Oct 7th but when I checked the "shipped" date, I kept getting a notice stating it was not yet shipped out.  So, we called tonight and they asked us if we still needed a box.  We told Presley that we had not yet received our check for the refund; she said they can't issue the refund without them receiving the TV first.  So, she is now sending out another attempt for a box, same exact email was received as the first one on Oct 7 and is below (from VIZIO).
I am not happy about having to box up and ship out the package not knowing if they will actually receive it, claim it might be lost, or damaged during shipping.  I will not be held accountable once it leaves my house and to further aggravate the situation, they won't send my refund back until they receive the TV.
So, my question and plea now is .... NOW WHAT?
Appreciate your assistance, but in any circumstance, no one would feel comfortable doing this.  They can't even tell me WHEN they will mail the refund out.  And I was under the assumption it was already mailed out.  Unacceptable.  I would appreciate the refund FIRST and then they can send out a box to be picked up by Manna Shipping.


















stomer Service: Service Request has been created. Service Request # RC1323964 (2)

[email protected]  
To
Me

Oct 7
Dear Valued Customer,
Thank you for contacting VIZIO.
Your Service Request# is: [redacted]
Click on the link below to track your Service Request:
http://crmsupport.vizio.com/WebStatus.aspx
If you need to contact VIZIO support again, please reference your
Service Request# provided above.
If you are shipping a VIZIO product:
We will notify you via email when the product is shipped and/or received.
Thank you for choosing VIZIO.
 
VIZIO Support Team
**This is a system generated message. Please do not reply to this e-mail as this is an unmonitored address.
If you have questions or need further assistance, please visit 
http://VIZIO.custhelp.com/app/home
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
As Vizio is stated  >> "Please be advised that VIZIO has determined that the VIZIO television in question in this complaint has been out of warranty by approximately 1 year and 7 months."This is not true. Vizio  increased the warranty on this TV  from 1 year to 2 years because they discovered that this line of TV was having wide spread issues pertaining to the white spots being appeared on the screen from  increased number of customers. To save a recall on the TV, Vizio extended the warranty, which was not sufficient, specifically when sending the same model again.I did hear back from Vizio.  Manager [redacted] from Corporate Escalations Group. He asked me to pay approx. $990 + tax  (don't remember the exact amount) to get the new replacement.Also, after talking to Mr. [redacted] he acknowledged that the unit that they replaced in September-2015 was not a brand new but a used one, which they get from store display / customer return etc.The thing that I just don't understand is that why would they sent the used same model unit which was having a wide spread issue.I believe that Vizio was just applying 'hit and try' method on their customers, which means if the replacement unit works for 90 days, then great, and after that they don't have any responsibility, otherwise they will replace again and again, like they did for other customers, upto 4-5 replacements. Luckily, other customers noticed white spots within 90 days and guess I was very unfortunate not to notice the white spots until they took over all over the screen which was around 120 days and not 90.I expect that someone in Vizio should take a moral responsibility for their customers and do the right thing either by returning their money or do a replacement free of charge with a model which does not have the same issue again with extended warranty.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
My name is [redacted]. I recently sent a complaint in against Vizio. One of there managers had called and told me that within the next couple of days someone from the repair team would be contacting me to set up a time to fix the issue. The following week I tried calling the manager back, even leaving a message to call me, with no response. I then called the Vizio support line and was told that someone from the repair team would be contacting me in the next couple of days to set up a time to come out and yet again no one called. I would appreciate your help with this as I am getting no where with Vizio now that I accepted there solution from the first complaint. If you need anything else from me please let me know.Thanks,[redacted]

I do not accept vizios offer. Originally I did accept their first offer of a replacement tv for 400$. I told [redacted] that I would call back once I got the money. When u tried calling him numerous times and left numerous voice messages for him to return my calls he never did. I finally had to file another complaint to even get a response from Vizio.  This time they called only because a complaint had been filed and told me the tv was no longer available. They could sell me a new model for 800$. I do not have that kind of money. And had they returned my calls my tv would have been available.  They have the worst customer service and seem to not care if they sell their customers defective merchandise for full price. I want a replacement tv I paid these people $1800.00 for a defective tv. I want what I paid for.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Dear Revdex.com Representative:VIZIO, Inc. (“VIZIO”) is in receipt of the Revdex.com’s (“Revdex.com”)notice regarding complaint number [redacted]. As always, VIZIO takes anycomplaint reported to the Revdex.com very seriously.Please be advised that VIZIO has determined that the...

VIZIO television in question in this complaint has been out of warranty by approximately three months.  A copy of VIZIO’s warranty can be viewed online at http://www.vizio.com/warranty.  In the interest of providing customer satisfaction VIZIO has offered the customer a full courtesy repair at VIZIO’s expense.  This is the only offer VIZIO is able to make at this time.At VIZIO, the quality of our products is very important to us.  We rely onand appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance.   Sincerely,VIZIO, Inc.

Purchase a Vizio two and a half years ago from Sam's spoke with someone at Vizio back in my TV just went black while I was watching it I was told it was a black light called and spoke with someone today from it was told the TV is worthless call back to speak with Vizio and spoke to a manager who was very rude basically told me the same thing it was nothing he can do and that I just waste pretty much wasted my money there are numerous complaints on this TV and it's a shame that they are selling TVs that they know I'm no good and then act like they told you no assistance I will never purchase another Vizio I will be complaining to Sam's I will be posting this on Facebook Instagram and every other site I can think of to let people know do not purchase a Vizio TV

Dear Revdex.com Representative:VIZIO, Inc. (“VIZIO”) is in receipt of the Revdex.com’s(“Revdex.com”) notice regarding complaint number [redacted]. As always, VIZIO takes any complaint reported to the Revdex.com very...

seriously.Please be advised that VIZIO has determined that the VIZIO television in question in this complaint has been out of warranty by approximately 10 months.  A copy of VIZIO’s warranty can be viewed online at http://www.vizio.com/warranty. In the interest of providing customer satisfaction VIZIO has offered the customer [a replacement VIZIO television at a discounted price].  This is the only offer VIZIO is able to make at this time.At VIZIO, the quality of our products is very important to us. We rely onand appreciate product feedback from our customers and encourage anyone who hasquestions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance.   Sincerely,VIZIO, Inc.

Dear Revdex.com Representative:VIZIO, Inc. (“VIZIO”) is in receipt of the Revdex.com’s (“Revdex.com”) notice regarding complaint number [redacted]. As always, VIZIO takes any complaint reported to the Revdex.com very seriously.Please be advised that upon review of the complaint VIZIO has determined that this complaint is covered under VIZIO’s warranty.  A copy of VIZIO’s warranty can be viewed online at http://www.vizio.com/warranty.  VIZIO has contacted this customer and has handled this complaint under the terms of VIZIO’s warranty. Mr. [redacted]’s TV was delivered on 3/12/15. A proof of delivery is attached. Accordingly, VIZIO considers this matter closed. At VIZIO, the quality of our products is very important to us.  We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance.   Sincerely,VIZIO, Inc.

To Whom It May
Concern:
 
VIZIO, Inc.
(“VIZIO”) is in receipt of the Revdex.com’s (“Revdex.com”) notification
regarding Revdex.com complaint number [redacted].  VIZIO takes any complaint reported to the Revdex.com
/>
very seriously.
 
In the interest of
providing customer satisfaction, a representative from VIZIO has attempted to
contact the complainant to further discuss this complaint; however, we have not
been able to reach the complainant at this time. VIZIO will attempt to contact
the complainant again in an effort to try and to come to a resolution regarding
this complaint.
 
At VIZIO, the
quality of our products is very important to us.  We rely on and appreciate product feedback
from our customers and encourage anyone who has questions about or problems
with our products to contact us at https://vizio.custhelp.com/ for information
and assistance.

Dear Revdex.com Representative:
VIZIO, Inc. (“VIZIO”) is in receipt of the Revdex.com’s (“Revdex.com”)
notice regarding complaint number [redacted]. As always, VIZIO takes any
complaint reported to the Revdex.com very...

seriously.
Please be advised that VIZIO has determined that the VIZIO television in question
suffered a non-manufacturing defect. Copies of pictures VIZIO received from the
customer are attached for your review. Non-manufacturing defects are not covered
under VIZIO’s warranty.  A copy of VIZIO’s warranty can be viewed
online at http://www.vizio.com/warranty.  In the interest of providing customer
satisfaction VIZIO has offered the customer [a replacement VIZIO television at a
discounted price/our split cost repair service to assist the customer with the repair
of their VIZIO product/other offer].  This is the only offer VIZIO is able to make at this time.
                           
At VIZIO, the quality of our products is very important to us.  We rely on
and appreciate product feedback from our customers and encourage anyone who has
questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and
assistance.  
Sincerely,
VIZIO, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
This TV is only 5 years old.  Nothing should be wrong with it.  However, since there is, the pieces should be readily available.  It is abundantly clear that you make a crappy product.  Over a $10 piece that I cannot get a hold of, you will not get my business and I will steer as many other people away from your brand as I possibly can.  Dispicable service and product!!!!  
 
I hope this helps anyone looking into getting a Vizio.  
Regards,
[redacted]

To Whom It May Concern:
 
VIZIO, Inc. (“VIZIO”) is in receipt of the RevDex.com’s (“Revdex.com”) rebuttal regarding Revdex.com complaint number [redacted]. As always,
VIZIO takes any complaint reported to the Revdex.com very seriously.
 
In the interest of providing customer satisfaction VIZIO has
contacted the complainant in an effort to resolve this issue. A representative
from VIZIO spoke with the complainant, and has since resolved this issue.
 
At VIZIO, the quality of our products is very important to
us.  We rely on and appreciate product
feedback from our customers and encourage anyone who has questions about or
problems with our products to contact us at https://vizio.custhelp.com/ for
information and assistance.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
They did not read the complaint at all.  They sent me a link to a company, of which I had already tried - pathetic!  There product is only warrantied for a year?  That makes sense because it is a garbage product and their customer service is far worse.  I will gladly contribute to the negative publicity of this product.
Regards,
[redacted]