Vizio

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Vizio continues to provide woeful customer service in this matter. Their response to Revdex.com clearly indicates they either don't understand the nature of my complaint or (more likely) don't care. They continue to call me and attempt to sell me another television, despite my continued insistence that the only acceptable resolution to this matter is a full refund. Vizio shipped me a broken television. When I purchased it they failed to inform me that I had a certain time frame to report any damage (I failed to open the TV within a couple months of receiving it -- not a couple years). I've never seen a business treat a loyal and longtime customer with such disregard as Vizio has in this matter.
Regards,
[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. 
For your reference, details of the offer I reviewed appear below.
Problem:  I purchased a Vizio TV from [redacted] in December 2014 for $427.82. We had a problem with it which the Revdex.com helped us resolved under complaint [redacted]. Visio sent us a replacement, refurbished TV in November 2015. That replacement TV had developed similar issues as of this month and no longer turns on. I have tried to contact the department within Vizio which helped us last time about a repair or replacement but they have not responded to my repeated requests over the past 4 days to their support organization or the higher level CEG team that helped previously. Having 2 TVs in a row develop problems about 10 month of use is not an acceptable level of performance. Desired Outcome: I would like a refund of my purchase price.
They can have the TV back as well, if they want it. I am not interested in another refurbished unit given the experience I've had with this one.
Regards,[redacted]

Dear Revdex.com Representative:VIZIO, Inc. (“VIZIO”) is in receipt of the Revdex.com’s(“Revdex.com”) notice regarding complaint number [redacted]. As always, VIZIO takes any complaint reported to the Revdex.com very...

seriously.Please be advised that upon review of the complaint VIZIO has determined that this complaint is covered under VIZIO’s warranty. A copy of VIZIO’s warranty can be viewed online at http://www.vizio.com/warranty.  VIZIO has contacted this customer and has handled this complaint under the terms of VIZIO’s warranty. Accordingly, VIZIO considers this matter closed. At VIZIO, the quality of our products is very important to us.  We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance.   Sincerely,VIZIO, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Vizio refuses to address their position regarding the Song-Beverly Consumer act that I referred to in my original post despite my request that they do so during both phone calls they made to me before posting to the Revdex.com, I wonder why they wont respond in writing to what they tell me on the phone.
Additionally, this response Vizio states "In the interest of providing customer satisfaction VIZIO has offered to refer the customer to an authorized VIZIO service technician. This is the only offer VIZIO is able to make at this time." 
This statement is not factually correct, the female Vizio representative never offered to refere me to any authorized Vizio Service Technician, instead she had me explain what was wrong with the TV then stated "sounds like the main board is out, we can ship you one out for $300 plus shipping but I cannot guarantee that that will fix the problem."
With respect to the last sentence in the cited reference "This is the only offer Vizio is able to make at this time" is laughable, it may be the only offer Vizio is WILLING to make at this time, but certainly not "able" to make.
I have asked both representatives who contacted me to respond to my originally complaint in writing indicating why they won't comply with the Song-Beverly consumer warranty Act. Why they refuse to state their position in writing and only verbally is beyond me. 
Finally, Vizio ends it's response with "At VIZIO, the quality of our products is very important to us. We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance." 
By Vizio's own words the tv in question is out of warranty by 7 months, and won't make any reasonable offer to other than for me to pay to fix the TV. This says volumes about a manufacture and their confidence in the quality of their product. This tv is a 43"HD 3d internet ready set(not a low end or low cost tv) and the main board should never go out 7 months past warranty. 
Consumer be ware, is the only advice I can give to others as Vizio only has enough confidence in their product to stand by it for 12 months and nothing more. Judging by the complaints of other to the BBC regarding product quality, maybe a reconsideration of their current policies might make for more satisfied customers. I am sure Vizio will state that the my thousands of TV's and these complaints represent less than .001% (or something to that affect) defect rate. I accept that position, and it proves my point that there are some products that slip by the mfg process and show up defective sometimes months after the warranty ends. When this is the case (months not years) Vizio should want to show its customers that they expect their products to last a long time when the defect is not caused by the consumer.
Note to the Vizio representative who reads this, please do not call me with yet another verbal response that there is nothing you can do because my tv is out of warranty, I know this already. Respond in writing to my reference to the Song-Beverly act or stand by your product and do what is right. 
Regards,
[redacted]

Dear Revdex.com Representative:VIZIO, Inc. (“VIZIO”) is in receipt of the Revdex.com’s(“Revdex.com”) notice regarding complaint number [redacted]. As always, VIZIO takes any complaint reported to the Revdex.com very...

seriously.Please be advised that upon review of the complaint VIZIO has determined that this complaint is covered under VIZIO’s warranty. A copy of VIZIO’s warranty can be viewed online at http://www.vizio.com/warranty.  VIZIO has contacted this customer and has handled this complaint under the terms of VIZIO’s warranty.  Accordingly, VIZIO considers this matter closed. At VIZIO, the quality of our products is very important to us.  We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance.   Sincerely,VIZIO, Inc.

Dear Revdex.com Representative:VIZIO, Inc. (“VIZIO”) is in receipt of the Revdex.com’s(“Revdex.com”) notice regarding complaint number [redacted]. 'As always, VIZIO takes any complaint reported to the Revdex.com very seriously.Please be advised that upon review of the...

complaint VIZIO has determined that this complaint is covered under VIZIO’s warranty. A copy of VIZIO’s warranty can be viewed online arhttp://www.vizio.com/warranty. VIZIO has contacted this customer and has handled this complaint under the terms of VIZIO’s warranty. Accordingly, VIZIO considers this matter closed. At VIZIO, the quality of our products is very important to us. We rely onand appreciate product feedback from our customers and encourage anyone who hasquestions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance.   Sincerely,VIZIO, Inc.

Dear Revdex.com Representative: VIZIO, Inc. (“VIZIO”) is in receipt of the Revdex.com’s (“Revdex.com”) notice regarding complaint number [redacted]. As always, VIZIO takes any complaint reported to the Revdex.com very seriously. Please be advised that VIZIO has determined that the VIZIO television in question suffered a non-manufacturing defect. Copies of pictures VIZIO received from the customer are attached for your review.  Non-manufacturing defects are not covered under VIZIO’s warranty.  A copy of VIZIO’s warranty can be viewed online at http://www.vizio.com/warranty.  In the interest of providing customer satisfaction VIZIO has offered the customer a replacement VIZIO television at a discounted price.  This is the only offer VIZIO is able to make at this time. At VIZIO, the quality of our products is very important to us.  We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance.   Sincerely, VIZIO, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Dear Revdex.com Representative:
VIZIO, Inc. (“VIZIO”) is in receipt of the Revdex.com’s
(“Revdex.com”) notice regarding complaint number [redacted].
As always, VIZIO takes any complaint reported to the Revdex.com very...

seriously.
Please be advised that upon review of the complaint VIZIO has determined
that this complaint is covered under VIZIO’s warranty. A copy of VIZIO’s
warranty can be viewed online at http://www.vizio.com/warranty. 
VIZIO has contacted this customer and has handled this complaint under
the terms of VIZIO’s warranty.  Accordingly, VIZIO considers this matter closed.
 
At VIZIO, the quality of our products is very important to us.  We rely on
and appreciate product feedback from our customers and encourage anyone
who has questions about or problems with our products to contact us at
https://vizio.custhelp.com/ for information and assistance.  
Sincerely,
VIZIO, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Dear Revdex.com Representative:VIZIO, Inc. (“VIZIO”) is in receipt of the Revdex.com’s(“Revdex.com”) notice regarding complaint number [redacted]. As always, VIZIO takes any complaint reported to the Revdex.com very seriously.Please be advised that upon review of the...

complaint VIZIO has determined that this complaint is covered under VIZIO’s warranty. A copy of VIZIO’s warranty can be viewed online at http://www.vizio.com/warranty.  VIZIO has contacted this customer and has handled this complaint under the terms of VIZIO’s warranty. Accordingly, VIZIO considers this matter closed. At VIZIO, the quality of our products is very important to us.  We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance.   Sincerely,VIZIO, Inc.

Dear Revdex.com Representative:  VIZIO, Inc. (“VIZIO”) is in receipt of the Revdex.com’s (“Revdex.com”) notice regarding complaint number [redacted] As always, VIZIO takes any complaint reported to the Revdex.com very seriously. Please be advised that upon review of the complaint VIZIO has determined that this complaint is not covered under VIZIO’s warranty. The customer agreed to updates regarding the TV’s performance when the terms of service and acknowledgement agreement was accepted. If these were not accepted, the customer’s TV would not have been able to connect to the network. VIZIO has contacted this customer and has handled this complaint under the terms of VIZIO’s warranty. Accordingly, VIZIO considers this matter closed.  At VIZIO, the quality of our products is very important to us.  We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance.    Sincerely,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Like I said before it is very disappointing that a company that says "the quality of our product is very important to us," does not show that it cares about their customers or stand behind their product. I spent a lot of money on this 70" 3D TV and I finally finished paying it off in December 2014, now I have a ViZio TV that is worthless and Vizio expects me to accept an offer of $100 discount on another TV. I worked hard to earn the money to pay for my TV, and I don't have the money to purchase another one. Vizio seem like just another company that cares about the bottom dollar and not the consumer. I hate feeling like I got ripped off with a poor product, and be expected to feel grateful that I'm getting an offer of another TV that is 65" for $1300. I paid close to $2000 for my 70" 3D TV, one of Vizio's higher end TVs, a product that expensive should not go out after 18 months. I will only accept an offer of getting my TV repaired or exchanged.
Regards,
[redacted]

Revdex.com:
I've called and left message with an resolution manager. No resolution has been achieved at this time.
 
Regards,
[redacted]

Dear Revdex.com Representative
:VIZIO, Inc. (“VIZIO”) is in receipt of the Revdex.com’s (“Revdex.com”) notice regarding complaint number [redacted].
As always, VIZIO takes any complaint reported to the Revdex.com very seriously.
Please be advised that upon...

review of the complaint VIZIO has determined that this complaint is covered under VIZIO’s warranty.  A copy of VIZIO’s warranty can be viewed online at [redacted].  VIZIO has contacted this customer and has handled this complaint under the terms of VIZIO’s warranty.  Accordingly, VIZIO considers this matter closed.
At VIZIO, the quality of our products is very important to us.  We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance.   Sincerely, VIZIO, Inc.

Dear Revdex.com Representative:VIZIO, Inc. (“VIZIO”) is in receipt of the Revdex.com’s(“Revdex.com”) notice regarding complaint number [redacted]. As always, VIZIO takes any complaint reported to the Revdex.com very seriously.Please be advised that upon review of the...

complaint VIZIO has determined that this complaint is covered under VIZIO’s warranty. A copy of VIZIO’s warranty can be viewed online at http://www.vizio.com/warranty.  VIZIO has contacted this customer and has handled this complaint under the terms of VIZIO’s warranty. Accordingly, VIZIO considers this matter closed. At VIZIO, the quality of our products is very important to us.  We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance.   Sincerely,VIZIO, Inc.Tell us why here...

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[I was promised a refund and am now being told that is not happening, that I have to wait indefinitely for a back-ordered part.  That is not was was discussed or guaranteed. This leaves me with NO television also, as I cannot run out and buy another until my refund arrives.  Vizio has stopped responding to contact attempts also, and the TV has already arrived at their warehouse.]
Regards,
[redacted]

Dear Revdex.com Representative:VIZIO, Inc. (“VIZIO”) is in receipt of the Revdex.com’s(“Revdex.com”) notice regarding complaint number [redacted]. As always, VIZIO takes any complaint reported to the Revdex.com very seriously.Please be advised that upon review of the...

complaint VIZIO has determined that this complaint is covered under VIZIO’s warranty. A copy of VIZIO’s warranty can be viewed online at [redacted].  VIZIO has contacted this customer and has handled this complaint under the terms of VIZIO’s warranty.  Accordingly, VIZIO considers this matter closed. At VIZIO, the quality of our products is very important to us.  We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at [redacted] for information and assistance.   Sincerely,VIZIO, Inc.

Dear Revdex.com Representative:   VIZIO, Inc. (“VIZIO”) is in receipt of the Revdex.com’s (“Revdex.com”) notice regarding complaint number [redacted]. As always, VIZIO takes any complaint reported to the Revdex.com very seriously.   Please be advised that VIZIO has determined that...

the VIZIO television in question suffered a non-manufacturing defect. Non-manufacturing defects are not covered under VIZIO’s warranty.  A copy of VIZIO’s warranty can be viewed online at http://www.vizio.com/warranty.  In the interest of providing customer satisfaction VIZIO has offered the customer a replacement VIZIO television at a discounted price. This is the only offer VIZIO is able to make at this time.   At VIZIO, the quality of our products is very important to us.  We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance.     Sincerely,   VIZIO, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.  
Regards,
[redacted]