Vizio

Dear Revdex.com Representative: VIZIO, Inc. (“VIZIO”) is in receipt of the Revdex.com’s (“Revdex.com”) notice regarding complaint number [redacted]. As always, VIZIO takes any...

complaint reported to the Revdex.com very seriously. Please be advised that VIZIO has determined that the VIZIO television in question in this complaint is out of warranty due to the unit being taken out of the US.  A copy of VIZIO’s warranty can be viewed online at http://www.vizio.com/warranty.  At VIZIO, the quality of our products is very important to us.  We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance.   Sincerely, VIZIO, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Vizio continues to provide woeful customer service in this matter. Their response to Revdex.com clearly indicates they either don't understand the nature of my complaint or (more likely) don't care. They continue to call me and attempt to sell me another television, despite my continued insistence that the only acceptable resolution to this matter is a full refund. Vizio shipped me a broken television. When I purchased it they failed to inform me that I had a certain time frame to report any damage (I failed to open the TV within a couple months of receiving it -- not a couple years). I've never seen a business treat a loyal and longtime customer with such disregard as Vizio has in this matter.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
We are currently trying to resolve this issue.  Vizio has stated that they will refund my money however this has not been completed yet. I just received a box to send the tv back but was unable to talk to anyone to get further instructions.  I will keep Revdex.com posted on the end result.  So I can't at this time say that the issue is resolved.
Regards,
[redacted]

Dear Revdex.com Representative:VIZIO, Inc. (“VIZIO”) is in receipt of the Revdex.com’s(“Revdex.com”) notice regarding complaint number [redacted]. As always, VIZIO takes any complaint reported to the Revdex.com very...

seriously.Please be advised that upon review of the complaint VIZIO has determined that this complaint is covered under VIZIO’s warranty. A copy of VIZIO’s warranty can be viewed online at http://www.vizio.com/warranty.  VIZIO has contacted this customer and has handled this complaint under the terms of VIZIO’s warranty.  Accordingly, VIZIO considers this matter closed. At VIZIO, the quality of our products is very important to us.  We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance.   Sincerely,VIZIO, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.The response given by Vizio is not accurate.
1. The attached warranty (attached to your email to me) is titled TV Warranty.  The product which failed is a sound bar.
2. The product was purchased in California.
3. Guam is not outside the United States.  It is a United States territory.
4. Nowhere in the warranty policy does it state that the warranty is invalidated by taking the product 'outside the United States.'
5. Failure to honor the warranty is a violation of the Magnuson-Moss federal warranty act.
Regards,
[redacted]

I purchased a Vizio 65" 3D tv in September 2012. I paid full price $1800.00 for this tv which I thought was brand new and not defective. I purchased this tv online through same club and was not offered an option to purchase a warranty. About a year and a half after the purchase of this tv, a red line appeared from the top of the tv to the bottom on the left hand side of the screen. I immediately called viz. customer service. I did what the associate told me to, we tried trouble shooting which did not work, and then they asked me to email pictures of the screen to them. I sent the pictures, and was told I would be contacted by Vizio once they saw the pictures. I never heard from them. Finally a week later I decide to call them back and see if they received the email. Once talking to them the associate tells me yes they did receive them, but couldn't do anything for me, that I should just go buy another tv because it would cost more then the whole tv cost to repair the problem, which she said I would need a whole new panel. I was furious, this tv was a year and a half old, I paid full price for it, and now they are telling me too bad go buy another one or deal with the red line on the screen. I then went on this website and filed a complaint. I was contacted by a Marshall Todd at Vizio, who then told me since I didn't purchase a warranty they don't have to do anything for me. After arguing the problem with him, he then offered me another tv for $400. I told him I did not have the money at that time and he said no problem just call back when you are ready and they would accommodate me with another tv. This was back in november 2014. I have called him 3 times now, and left 3 messages, he will not return my phone calls. I want my tv without a red line on it. They had no problem taking my $1800.00 and letting me bring home a piece of garbage, and now will not honor what they offered me.I want a replacement free of charge. I have been given the run around by these people from day 1. I have received no help, they have my $1800.00 and I have a defective item. And for them to tell me one thing and then not return my calls is very unprofessional.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Revdex.com:
I've called and left message with an resolution manager. No resolution has been achieved at this time.
 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Like I said before it is very disappointing that a company that says "the quality of our product is very important to us," does not show that it cares about their customers or stand behind their product. I spent a lot of money on this 70" 3D TV and I finally finished paying it off in December 2014, now I have a ViZio TV that is worthless and Vizio expects me to accept an offer of $100 discount on another TV. I worked hard to earn the money to pay for my TV, and I don't have the money to purchase another one. Vizio seem like just another company that cares about the bottom dollar and not the consumer. I hate feeling like I got ripped off with a poor product, and be expected to feel grateful that I'm getting an offer of another TV that is 65" for $1300. I paid close to $2000 for my 70" 3D TV, one of Vizio's higher end TVs, a product that expensive should not go out after 18 months. I will only accept an offer of getting my TV repaired or exchanged.
Regards,
[redacted]

Dear Revdex.com Representative:  VIZIO, Inc. (“VIZIO”) is in receipt of the Revdex.com’s (“Revdex.com”) notice regarding complaint number [redacted] As always, VIZIO takes any complaint reported to the Revdex.com very seriously. Please be advised that upon review of the complaint VIZIO has determined that this complaint is not covered under VIZIO’s warranty. The customer agreed to updates regarding the TV’s performance when the terms of service and acknowledgement agreement was accepted. If these were not accepted, the customer’s TV would not have been able to connect to the network. VIZIO has contacted this customer and has handled this complaint under the terms of VIZIO’s warranty. Accordingly, VIZIO considers this matter closed.  At VIZIO, the quality of our products is very important to us.  We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance.    Sincerely,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Dear Revdex.com Representative: VIZIO, Inc. (“VIZIO”) is in receipt of the Revdex.com’s (“Revdex.com”) notice regarding complaint number [redacted]. As always, VIZIO takes any complaint reported to the Revdex.com very seriously. Please be advised that VIZIO has determined that the VIZIO television in question suffered a non-manufacturing defect. Copies of pictures VIZIO received from the customer are attached for your review.  Non-manufacturing defects are not covered under VIZIO’s warranty.  A copy of VIZIO’s warranty can be viewed online at http://www.vizio.com/warranty.  In the interest of providing customer satisfaction VIZIO has offered the customer a replacement VIZIO television at a discounted price.  This is the only offer VIZIO is able to make at this time. At VIZIO, the quality of our products is very important to us.  We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance.   Sincerely, VIZIO, Inc.

Dear Revdex.com Representative:VIZIO, Inc. (“VIZIO”) is in receipt of the Revdex.com’s(“Revdex.com”) notice regarding complaint number [redacted]. As always, VIZIO takes any complaint reported to the Revdex.com very seriously.Please be advised that upon review of the...

complaint VIZIO has determined that this complaint is covered under VIZIO’s warranty. A copy of VIZIO’s warranty can be viewed online at http://www.vizio.com/warranty.  VIZIO has contacted this customer and has handled this complaint under the terms of VIZIO’s warranty. Accordingly, VIZIO considers this matter closed. At VIZIO, the quality of our products is very important to us.  We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance.   Sincerely,VIZIO, Inc.

Dear Revdex.com Representative:
VIZIO, Inc. (“VIZIO”) is in receipt of the Revdex.com’s
(“Revdex.com”) notice regarding complaint number [redacted].
As always, VIZIO takes any complaint reported to the Revdex.com very...

seriously.
Please be advised that upon review of the complaint VIZIO has determined
that this complaint is covered under VIZIO’s warranty. A copy of VIZIO’s
warranty can be viewed online at http://www.vizio.com/warranty. 
VIZIO has contacted this customer and has handled this complaint under
the terms of VIZIO’s warranty.  Accordingly, VIZIO considers this matter closed.
 
At VIZIO, the quality of our products is very important to us.  We rely on
and appreciate product feedback from our customers and encourage anyone
who has questions about or problems with our products to contact us at
https://vizio.custhelp.com/ for information and assistance.  
Sincerely,
VIZIO, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[I was promised a refund and am now being told that is not happening, that I have to wait indefinitely for a back-ordered part.  That is not was was discussed or guaranteed. This leaves me with NO television also, as I cannot run out and buy another until my refund arrives.  Vizio has stopped responding to contact attempts also, and the TV has already arrived at their warehouse.]
Regards,
[redacted]

Dear Revdex.com Representative
:VIZIO, Inc. (“VIZIO”) is in receipt of the Revdex.com’s (“Revdex.com”) notice regarding complaint number [redacted].
As always, VIZIO takes any complaint reported to the Revdex.com very seriously.
Please be advised that upon...

review of the complaint VIZIO has determined that this complaint is covered under VIZIO’s warranty.  A copy of VIZIO’s warranty can be viewed online at [redacted].  VIZIO has contacted this customer and has handled this complaint under the terms of VIZIO’s warranty.  Accordingly, VIZIO considers this matter closed.
At VIZIO, the quality of our products is very important to us.  We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance.   Sincerely, VIZIO, Inc.

Dear Revdex.com Representative:VIZIO, Inc. (“VIZIO”) is in receipt of the Revdex.com’s(“Revdex.com”) notice regarding complaint number [redacted]. As always, VIZIO takes any complaint reported to the Revdex.com very seriously.Please be advised that upon review of the...

complaint VIZIO has determined that this complaint is covered under VIZIO’s warranty. A copy of VIZIO’s warranty can be viewed online at http://www.vizio.com/warranty.  VIZIO has contacted this customer and has handled this complaint under the terms of VIZIO’s warranty. Accordingly, VIZIO considers this matter closed. At VIZIO, the quality of our products is very important to us.  We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance.   Sincerely,VIZIO, Inc.Tell us why here...

Dear Revdex.com Representative:   VIZIO, Inc. (“VIZIO”) is in receipt of the Revdex.com’s (“Revdex.com”) notice regarding complaint number [redacted]. As always, VIZIO takes any complaint reported to the Revdex.com very seriously.   Please be advised that VIZIO has determined that...

the VIZIO television in question suffered a non-manufacturing defect. Non-manufacturing defects are not covered under VIZIO’s warranty.  A copy of VIZIO’s warranty can be viewed online at http://www.vizio.com/warranty.  In the interest of providing customer satisfaction VIZIO has offered the customer a replacement VIZIO television at a discounted price. This is the only offer VIZIO is able to make at this time.   At VIZIO, the quality of our products is very important to us.  We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance.     Sincerely,   VIZIO, Inc.

Dear Revdex.com Representative:VIZIO, Inc. (“VIZIO”) is in receipt of the Revdex.com’s(“Revdex.com”) notice regarding complaint number [redacted]. As always, VIZIO takes any complaint reported to the Revdex.com very seriously.Please be advised that upon review of the...

complaint VIZIO has determined that this complaint is covered under VIZIO’s warranty. A copy of VIZIO’s warranty can be viewed online at [redacted].  VIZIO has contacted this customer and has handled this complaint under the terms of VIZIO’s warranty.  Accordingly, VIZIO considers this matter closed. At VIZIO, the quality of our products is very important to us.  We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at [redacted] for information and assistance.   Sincerely,VIZIO, Inc.

Dear
Revdex.com Representative: VIZIO, Inc. (“VIZIO”) is in receipt of the Revdex.com’s
(“Revdex.com”) notice regarding complaint number [redacted]. As always, VIZIO takes any
complaint reported to the Revdex.com very seriously.Please
be advised that upon review...

of the complaint VIZIO has determined that this
complaint is covered under VIZIO’s warranty. 
A copy of VIZIO’s warranty can be viewed online at http://www.vizio.com/warranty. 
VIZIO has contacted this customer and has handled this complaint under
the terms of VIZIO’s warranty. 
Accordingly, VIZIO considers this matter closed.At
VIZIO, the quality of our products is very important to us.  We rely on
and appreciate product feedback from our customers and encourage anyone who has
questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and
assistance.   Sincerely, VIZIO, Inc.