Vizio

RE: Complaint
ID [redacted]
Dear RevDex.com Representative:
We have reviewed the most recent response from [redacted] relating to his
complaint about the VIZIO television that he had purchased.
It is our understanding that Mr. [redacted] has returned the VIZIO television that he
purchased from Sam’s Club, which is the television that is the subject of his
complaint.
As was told to Mr. [redacted], the Amazon Instant Video App that was preloaded on Mr.
Barrett’s television experienced issues due to technical compatibility
difficulties.   This issue has now been resolved and as Mr. [redacted] notes,
the Amazon Instant Video App was fully operational on his television.   
While noting the above, technology products do experience compatibility issues. They
also require updates (typically software updates) to either work or work as
presented.  This is true whether the
product is a smart phone, a computer or other sophisticated consumer
electronics product. It is a fact arising from the open universe of software
and hardware.
The important facts are that the compatibility issue has been resolved. There is no
longer any issue with respect to the operation of the Amazon Instant Video App
on the VIZIO television.  
VIZIO prides itself on customer service and doing what is right for the customer.
VIZIO goes out of its way to ensure that customers are happy with both VIZIO
products and its customer service.
 
We are sorry that Mr. [redacted] experienced this problem. VIZIO always strives to be
better and work harder. It will continue to do so in the future. We hope that
Mr. [redacted] will be a future VIZIO customer.
Thank
you.
VIZIO,
Inc.

Dear Revdex.com Representative: 
VIZIO, Inc. (“VIZIO”) is in receipt of the RevDex.com’s (“Revdex.com”) notice regarding complaint number [redacted]. As always, VIZIO takes any complaint reported to the Revdex.com very seriously.
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Please be advised that based upon VIZIO’s review of the product in question VIZIO has determined that the warranty on this product expired prior to the customer contacting VIZIO regarding this matter.
In the interest of providing customer satisfaction VIZIO has contacted the customer and made her an offer to purchase a replacement VIZIO product at a discounted price.  This is the only offer VIZIO is able to make to the customer at this time. 
At VIZIO, the quality of our products is very important to us.  We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance.   
Sincerely,
VIZIO, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. this is the third time that I have filed a complaint against vizio about my defective television that was purchased two years ago from [redacted] the television just stopped working due to a power issue that vizio is not taking full responsibility for. I am not the maker of the product I am the displeased consumer who purchased the product. Can someone please contact vizio and ask them for a written response to why they are not taking responsibility for the product. Mr. [redacted] from vizio's corporate office stated that it would be unfair to replace my out of warranty television because of a power issue, because it would not be fair to people with warranties and it could cause them to be sued.I would like my television to be replaced with a new one.
Regards,[redacted]

To Whom It May Concern:
VIZIO, Inc. (“VIZIO”) is in receipt of the Revdex.com’s (“Revdex.com”) rebuttal regarding Revdex.com complaint number [redacted]. As always, VIZIO takes any complaint reported to the Revdex.com very seriously.
In the interest...

of providing customer satisfaction VIZIO has contacted the complainant in an effort to resolve this issue. A representative from VIZIO spoke with the complainant, and has made an offer to the complainant to resolve this issue.
At VIZIO, the quality of our products is very important to us.  We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance

Dear Revdex.com Representative:VIZIO, Inc. (“VIZIO”) is in receipt of the Revdex.com’s(“Revdex.com”) notice regarding complaint number [redacted].  As always, VIZIO takes any complaint reported to the Revdex.com very...

seriously.Please be advised that upon review of the complaint VIZIO has determined that this complaint is covered under VIZIO’s warranty. A copy of VIZIO’s warranty can be viewed online at http://www.vizio.com/warranty.  VIZIO has contacted this customer and has handled this complaint under the terms of VIZIO’s warranty.  Accordingly, VIZIO considers this matter closed. At VIZIO, the quality of our products is very important to us.  We rely on and appreciate product feedback from our customers and encourageanyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance.   Sincerely,VIZIO, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. Vizio offered to sell me a new TV at a discounted price. I just purchased the TV I currently have and I feel I should not have to repurchase a new one. I told Vizio I was open to replacement, repair, or refund. They denied my offer stating that it is not covered under their warranty. I have reviewed their warranty and it does not address this issue in any way. I am still open to repair, replacement, or refund.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The reason I am not satisfied is dur to them doing nothing just offering me to buy something from them and being more costly to me on top of what I have already paid all they offered me me was a discounted price from them which I can go and pay the same amount at walmart and not having to have anything shipped and wait , where as if I would have gone with sony , samsung or lg since the beginning they would atleast be able to provide me with a repair not having to buy another tv causing me ginancial hardship . very disappointed and will not buy another vizio tv ever again in my life , anybody looking to buy any electronic save yourself the pain , trouble , headache and go with better brand even if it is a lil more expensive in the long run you save time and money.
Regards
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
They did not read the complaint at all.  They sent me a link to a company, of which I had already tried - pathetic!  There product is only warrantied for a year?  That makes sense because it is a garbage product and their customer service is far worse.  I will gladly contribute to the negative publicity of this product.
Regards,
[redacted]

Dear Revdex.com Representative:
VIZIO, Inc. (“VIZIO”) is in receipt of the Revdex.com’s (“Revdex.com”) notice regarding complaint number 9999777. As always, VIZIO takes any complaint reported to the Revdex.com very seriously.
Please be advised that VIZIO sent a repair service technician to the customer’s home to diagnose and repair the product at issue.  The repair service technician has
informed VIZIO that the repair was completed and the VIZIO product is functioning properly.  
At VIZIO, the quality of our products is very important to us.  We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance.  
Sincerely,
VIZIO, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
This TV is only 5 years old.  Nothing should be wrong with it.  However, since there is, the pieces should be readily available.  It is abundantly clear that you make a crappy product.  Over a $10 piece that I cannot get a hold of, you will not get my business and I will steer as many other people away from your brand as I possibly can.  Dispicable service and product!!!!  
 
I hope this helps anyone looking into getting a Vizio.  
Regards,
[redacted]

To Whom It May Concern:
VIZIO, Inc. (“VIZIO”) is in receipt of the Revdex.com’s (“Revdex.com”) notice regarding Revdex.com complaint number [redacted]. As always, VIZIO takes any complaint reported to the Revdex.com very seriously.
VIZIO is unable to meet the Ms. [redacted]’ request of a free replacement television.  The warranty on Ms. [redacted]’ television has expired and in addition the television has suffered a non-manufacturing defect.  VIZIO’s warranty does not extend to non-manufacturing defects. 
In the interest of providing customer satisfaction VIZIO has contacted the Ms. [redacted] and made her an offer to purchase a replacement television at a discounted price.  This is the only offer VIZIO is able to provide at this time.
At VIZIO, the quality of our products is very important to us.  We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance.  
Sincerely,
VIZIO, Inc.

I am only accepting this response because vizio did contact me and stated they will offer me a recertified television. Depending on if this tv is in new condition when it is received as promised, I may contact Revdex.com again. Thank you. 
 
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Dear Revdex.com Representative:VIZIO, Inc. (“VIZIO”) is in receipt of the Revdex.com’s(“Revdex.com”) notice regarding complaint number [redacted]. As always, VIZIO takes any complaint reported to the Revdex.com very seriously.Please be advised that VIZIO has determined...

that the VIZIO television in question in this complaint has been out of warranty by approximately 6 months. A copy of VIZIO’s warranty can be viewed online at http://www.vizio.com/warranty. In the interest of providing customer satisfaction VIZIO has offered the customer [a replacement VIZIO television free of charage].  This is the only offer VIZIO is able to make at this time.At VIZIO, the quality of our products is very important to us.  We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance.   Sincerely,VIZIO, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Dear Revdex.com Representative:
VIZIO, Inc. (“VIZIO”) is in receipt of the Revdex.com’s (“Revdex.com”) complaint number [redacted]. VIZIO takes any complaint reported to the Revdex.com very seriously.
At VIZIO, the quality of our...

products is very important to us.  VIZIO works diligently to bring the best possible experience to our customers. In order to deliver the same experience with our app partners, this requires hard work and collaboration among VIZIO and the app partners. 
Amazon is working hard to update the Amazon Instant Video app on the VIZIO Internet Apps Plus platform and deliver an improved user experience.  Once the update is available, the Amazon Instant Video App will automatically update on the internet-connected VIZIO smart TV.   
We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance.  
Sincerely,
VIZIO, Inc.

Dear Revdex.com Representative: VIZIO, Inc. (“VIZIO”) is in receipt of the Revdex.com’s (“Revdex.com”) notice regarding complaint number [redacted]. As always, VIZIO takes any complaint reported to the Revdex.com very seriously. Please be advised that upon review of the complaint...

VIZIO has determined that this complaint is covered under VIZIO’s warranty.  A copy of VIZIO’s warranty can be viewed online at http://www.vizio.com/warranty.  VIZIO has contacted this customer and has handled this complaint under the terms of VIZIO’s warranty.  VIZIO is handling the customers complaint in regards to their customer service experience internally. Accordingly, VIZIO considers this matter closed.   At VIZIO, the quality of our products is very important to us.  We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance.   Sincerely, VIZIO, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
My name is [redacted] and we just saw this email in our spam. 
The representative I initially spoke with told me to push and reset TV
I did this and thatis when the other issue started. When 
I spoke with thelast person 2 weeks ago he would not acknowledge that the issue was anything they told me to do. This TV is less than a year old . Offering me of paying $250.00 is not a feasible option.
Regards,
[redacted]

Dear Revdex.com Representative: VIZIO, Inc. (“VIZIO”) is in receipt of the Revdex.com’s (“Revdex.com”) notice regarding complaint number [redacted]. As always, VIZIO takes any complaint reported to the Revdex.com very seriously. Please be advised that VIZIO has determined that the VIZIO television in question in this complaint has been out of warranty by approximately one year. A copy of VIZIO’s warranty can be viewed online at http://www.vizio.com/warranty.  In the interest of providing customer satisfaction VIZIO has offered the customer a replacement VIZIO television at a discounted price.  This is the only offer VIZIO is able to make at this time. At VIZIO, the quality of our products is very important to us.  We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance.   Sincerely, VIZIO, Inc.

Response to dates question, the original TV was purchased Nov. 2013. The original TV lasted 10 months and fail for blue line on screen and replaced under warranty. This second TV has not lasted a year and Vizio says they other offer the warranty  from original TV date, not the replacement. This...

replacement did not last a year and has similar red line screen failure.Thanks,[redacted]

Dear Revdex.com Representative: VIZIO, Inc. (“VIZIO”) is in receipt of the Revdex.com’s (“Revdex.com”) notice regarding complaint number [redacted]. As always, VIZIO takes any complaint reported to the Revdex.com very seriously. Please be advised that upon review of the complaint VIZIO has determined that this complaint is covered under VIZIO’s warranty. A copy of VIZIO’s warranty can be viewed online at http://www.vizio.com/warranty. VIZIO has contacted this customer and has handled this complaint under the terms of VIZIO’s warranty. Accordingly, VIZIO considers this matter closed. At VIZIO, the quality of our products is very important to us. We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance. Sincerely, VIZIO, Inc.