Vizio

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Problem: I filed a previous claim Claim ID #[redacted]. I was contact by a representative of Vizio to attempt to resolve the issue. He offered a complimentary repair of both of the televisions in my previous complaint. We accepted his terms with the condition that if the repair was not successful that we would discuss other options for resolution. An attempt to repair was made for one of the tv's thus far, and I am sad to say that it was unsuccessful. I explained the problem regarding the televisions white screen issue and that the television turned on by itself when plugged in. Vizio sent parts to a local tv repair company for replacement both parts sent did not repair the problem. Vizio's response to this was to attempt to sell us a reduced priced tv at a cost of $340.00 plus tax. The tv offered is currently being sold retail for $398. After explaining that this was not an option for us and that I felt that our $500+ television should last more than 1 year 7 months his response was the discounted television was there only offer otherwise the case was considered resolved. Well a reasonable attempt to repair the television was NOT made. They sent parts for a problem that had not even been diagnosed to give the best chance for a repair. Also during our first contact with Vizio prior to our original complaint the cost of the part they were going to send us to presumably repair the problem was quoted at $398. If they were willing to absorb the cost of the part as a resolution to the complaint why are they not willing to absorb the cost of the $340 television.Desired Outcome: At this time I am requesting a complete replacement of the first television that was not repaired during their futile attempt to do so. OR actually repair the television. Replace the actual part or parts that have failed and provide us with a working television. Thank You
Regards,
[redacted]

Dear Revdex.com Representative:VIZIO, Inc. (“VIZIO”) is in receipt of the Revdex.com’s (“Revdex.com”)notice regarding complaint number [redacted]. As always, VIZIO takes anycomplaint reported to the Revdex.com very seriously.Please be advised that VIZIO has determined that the...

VIZIO television in question in this complaint has been out of warranty by approximately 1 year and 6 months.  A copy of VIZIO’s warranty can be viewed online at http://www.vizio.com/warranty.  In the interest of providing customer satisfaction VIZIO has offered the customer a replacement VIZIO television at a discounted price.  This is the only offer VIZIO is able to make at this time.At VIZIO, the quality of our products is very important to us.  We rely on and appreciate product feedback from our customers and encourage anyone who hasquestions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance.   Sincerely,VIZIO, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
VIZIO has offered to send a repairman to fix the television set at no cost to me.  If the television set is not repairable then they agreed to offer me a couple of options which is not very clear but my hopes is the television we be repairable.
Regards,
[redacted]

Dear Revdex.com Representative:VIZIO, Inc. (“VIZIO”) is in receipt of the Revdex.com’s(“Revdex.com”) notice regarding complaint number [redacted]. As always, VIZIO takes any complaint reported to the Revdex.com very...

seriously.Please be advised that upon review of the complaint VIZIO has determined that this complaint is covered under VIZIO’s warranty. A copy of VIZIO’s warranty can be viewed online at [redacted].  VIZIO has contacted this customer and has handled this complaint under the terms of VIZIO’s warranty.  Accordingly, VIZIO considers this matter closed. At VIZIO, the quality of our products is very important to us.  We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at [redacted] for information and assistance.   Sincerely,VIZIO, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
They did send me a refurbished unit which does power on but it does not have sound. I was on the phone with them and tried it on the tv, no sound, on the cable box, no sound. 45 minutes later I couldn't stay on the phone anymore and really didn't want to stay on the phone anymore so later I tried it on a blu ray player and there is no sound on any input. The unit is defective. I emailed vizio again promptly on this matter asking them to send a new working unit as the issue is unresolved
Regards,
[redacted]

Dear
Revdex.com Representative: VIZIO, Inc. (“VIZIO”) is in receipt of the Revdex.com’s
(“Revdex.com”) notice regarding complaint number [redacted]. As always, VIZIO takes any
complaint reported to the Revdex.com very seriously.Please
be advised that upon review of...

the complaint VIZIO has determined that this
complaint is covered under VIZIO’s warranty. 
A copy of VIZIO’s warranty can be viewed online at http://www.vizio.com/warranty. 
VIZIO has contacted this customer and has handled this complaint under
the terms of VIZIO’s warranty.  Accordingly,
VIZIO considers this matter closed.At
VIZIO, the quality of our products is very important to us.  We rely on
and appreciate product feedback from our customers and encourage anyone who has
questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and
assistance.   Sincerely, VIZIO, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Vizio refuses to address their position regarding the Song-Beverly Consumer act that I referred to in my original post despite my request that they do so during both phone calls they made to me before posting to the Revdex.com, I wonder why they wont respond in writing to what they tell me on the phone.Additionally, this response Vizio states "In the interest of providing customer satisfaction VIZIO has offered to refer the customer to an authorized VIZIO service technician. This is the only offer VIZIO is able to make at this time." This statement is not factually correct, the female Vizio representative never offered to refere me to any authorized Vizio Service Technician, instead she had me explain what was wrong with the TV then stated "sounds like the main board is out, we can ship you one out for $300 plus shipping but I cannot guarantee that that will fix the problem."With respect to the last sentence in the cited reference "This is the only offer Vizio is able to make at this time" is laughable, it may be the only offer Vizio is WILLING to make at this time, but certainly not "able" to make.I have asked both representatives who contacted me to respond to my originally complaint in writing indicating why they won't comply with the Song-Beverly consumer warranty Act. Why they refuse to state their position in writing and only verbally is beyond me. Finally, Vizio ends it's response with "At VIZIO, the quality of our products is very important to us. We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance." By Vizio's own words the tv in question is out of warranty by 7 months, and won't make any reasonable offer to other than for me to pay to fix the TV. This says volumes about a manufacture and their confidence in the quality of their product. This tv is a 43"HD 3d internet ready set(not a low end or low cost tv) and the main board should never go out 7 months past warranty. Consumer be ware, is the only advice I can give to others as Vizio only has enough confidence in their product to stand by it for 12 months and nothing more. Judging by the complaints of other to the BBC regarding product quality, maybe a reconsideration of their current policies might make for more satisfied customers. I am sure Vizio will state that the my thousands of TV's and these complaints represent less than .001% (or something to that affect) defect rate. I accept that position, and it proves my point that there are some products that slip by the mfg process and show up defective sometimes months after the warranty ends. When this is the case (months not years) Vizio should want to show its customers that they expect their products to last a long time when the defect is not caused by the consumer.Note to the Vizio representative who reads this, please do not call me with yet another verbal response that there is nothing you can do because my tv is out of warranty, I know this already. Respond in writing to my reference to the Song-Beverly act or stand by your product and do what is right. 
Regards,
[redacted]

Dear Revdex.com Representative:VIZIO, Inc. (“VIZIO”) is in receipt of the Revdex.com’s(“Revdex.com”) notice regarding complaint number [redacted]. 'As always, VIZIO takes any complaint reported to the Revdex.com very seriously.Please be advised that upon review of the...

complaint VIZIO has determined that this complaint is covered under VIZIO’s warranty. A copy of VIZIO’s warranty can be viewed online arhttp://www.vizio.com/warranty. VIZIO has contacted this customer and has handled this complaint under the terms of VIZIO’s warranty. Accordingly, VIZIO considers this matter closed. At VIZIO, the quality of our products is very important to us. We rely onand appreciate product feedback from our customers and encourage anyone who hasquestions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance.   Sincerely,VIZIO, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Vizio refuses to address their position regarding the Song-Beverly Consumer act that I referred to in my original post despite my request that they do so during both phone calls they made to me before posting to the Revdex.com, I wonder why they wont respond in writing to what they tell me on the phone.
Additionally, this response Vizio states "In the interest of providing customer satisfaction VIZIO has offered to refer the customer to an authorized VIZIO service technician. This is the only offer VIZIO is able to make at this time." 
This statement is not factually correct, the female Vizio representative never offered to refere me to any authorized Vizio Service Technician, instead she had me explain what was wrong with the TV then stated "sounds like the main board is out, we can ship you one out for $300 plus shipping but I cannot guarantee that that will fix the problem."
With respect to the last sentence in the cited reference "This is the only offer Vizio is able to make at this time" is laughable, it may be the only offer Vizio is WILLING to make at this time, but certainly not "able" to make.
I have asked both representatives who contacted me to respond to my originally complaint in writing indicating why they won't comply with the Song-Beverly consumer warranty Act. Why they refuse to state their position in writing and only verbally is beyond me. 
Finally, Vizio ends it's response with "At VIZIO, the quality of our products is very important to us. We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance." 
By Vizio's own words the tv in question is out of warranty by 7 months, and won't make any reasonable offer to other than for me to pay to fix the TV. This says volumes about a manufacture and their confidence in the quality of their product. This tv is a 43"HD 3d internet ready set(not a low end or low cost tv) and the main board should never go out 7 months past warranty. 
Consumer be ware, is the only advice I can give to others as Vizio only has enough confidence in their product to stand by it for 12 months and nothing more. Judging by the complaints of other to the BBC regarding product quality, maybe a reconsideration of their current policies might make for more satisfied customers. I am sure Vizio will state that the my thousands of TV's and these complaints represent less than .001% (or something to that affect) defect rate. I accept that position, and it proves my point that there are some products that slip by the mfg process and show up defective sometimes months after the warranty ends. When this is the case (months not years) Vizio should want to show its customers that they expect their products to last a long time when the defect is not caused by the consumer.
Note to the Vizio representative who reads this, please do not call me with yet another verbal response that there is nothing you can do because my tv is out of warranty, I know this already. Respond in writing to my reference to the Song-Beverly act or stand by your product and do what is right. 
Regards,
[redacted]

To Whom It May Concern:
 
VIZIO, Inc. (“VIZIO”) is in receipt of the Better...

Business
Bureau’s (“Revdex.com”) notification regarding Revdex.com complaint number [redacted]. As
always, VIZIO takes any complaint reported to the Revdex.com very seriously.
 
In the interest of providing customer satisfaction VIZIO has
contacted the complainant in an effort to resolve this issue. A representative
from VIZIO spoke with the complainant over the phone, and is working with the
complainant to resolve this issue.
 
At VIZIO, the quality of our products is very important to
us.  We rely on and appreciate product
feedback from our customers and encourage anyone who has questions about or
problems with our products to contact us at https://vizio.custhelp.com/ for
information and assistance.

Dear Revdex.com Representative: VIZIO, Inc. (“VIZIO”) is in receipt of the Revdex.com’s (“Revdex.com”) notice regarding complaint number [redacted]. As always, VIZIO takes any complaint reported to the Revdex.com very seriously. Please be advised that upon review of the complaint VIZIO has determined that this complaint is covered under VIZIO’s warranty.  A copy of VIZIO’s warranty can be viewed online at http://www.vizio.com/warranty.  VIZIO has contacted this customer and has handled this complaint under the terms of VIZIO’s warranty.  Accordingly, VIZIO considers this matter closed.   At VIZIO, the quality of our products is very important to us.  We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance.   Sincerely, VIZIO, Inc.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. 
For your reference, details of the offer I reviewed appear below.
Problem:  I purchased a Vizio TV from [redacted] in December 2014 for $427.82. We had a problem with it which the Revdex.com helped us resolved under complaint [redacted]. Visio sent us a replacement, refurbished TV in November 2015. That replacement TV had developed similar issues as of this month and no longer turns on. I have tried to contact the department within Vizio which helped us last time about a repair or replacement but they have not responded to my repeated requests over the past 4 days to their support organization or the higher level CEG team that helped previously. Having 2 TVs in a row develop problems about 10 month of use is not an acceptable level of performance. Desired Outcome: I would like a refund of my purchase price.
They can have the TV back as well, if they want it. I am not interested in another refurbished unit given the experience I've had with this one.
Regards,[redacted]

Dear Revdex.com Representative:
VIZIO, Inc. (“VIZIO”) is in receipt of the Revdex.com’s
(“Revdex.com”) notice regarding complaint number [redacted]. As always, VIZIO
takes any complaint reported to the Revdex.com very...

seriously.
Please be advised that VIZIO has determined that the VIZIO television in question
suffered a non-manufacturing defect. Copies of pictures VIZIO received from the
customer are attached for your review.  Non-manufacturing defects are not covered
under VIZIO’s warranty.  A copy of VIZIO’s warranty can be viewed online at
http://www.vizio.com/warranty. In the interest of providing customer satisfaction
VIZIO has offered the customer [a replacement VIZIO television at a discounted
price to assist the customer with the repair of their VIZIO product/other offer]. 
This is the only offer VIZIO is able to make at this time.
At VIZIO, the quality of our products is very important to us.  We rely on
and appreciate product feedback from our customers and encourage anyone
who has questions about or problems with our products to contact us at
https://vizio.custhelp.com/ for information and assistance.  
Sincerely,
VIZIO, Inc.

Dear Revdex.com Representative:VIZIO, Inc. (“VIZIO”) is in receipt of the Revdex.com’s(“Revdex.com”) notice regarding complaint number [redacted]. As always, VIZIO takes any complaint reported to the Revdex.com very...

seriously.Please be advised that upon review of the complaint VIZIO has determined that this complaint is covered under VIZIO’s warranty. A copy of VIZIO’s warranty can be viewed online at http://www.vizio.com/warranty.  VIZIO has contacted this customer and has handled this complaint under the terms of VIZIO’s warranty. Accordingly, VIZIO considers this matter closed. At VIZIO, the quality of our products is very important to us.  We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance.   Sincerely,VIZIO, Inc.

Dear Revdex.com Representative: VIZIO, Inc. (“VIZIO”) is in receipt of the Revdex.com’s (“Revdex.com”) notice regarding complaint number [redacted]. As always, VIZIO takes any complaint reported to the Revdex.com very seriously. Please be advised that VIZIO has determined that the VIZIO television in question in this complaint has been out of warranty by approximately three months.  A copy of VIZIO’s warranty can be viewed online at http://www.vizio.com/warranty.  In the interest of providing customer satisfaction VIZIO has offered the customer a replacement VIZIO television at a further discounted price to assist the customer with the replacement of their VIZIO product. This is the only offer VIZIO is able to make at this time. At VIZIO, the quality of our products is very important to us.  We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance.   Sincerely, VIZIO, Inc.

Dear Revdex.com Representative: VIZIO, Inc. (“VIZIO”) is in receipt of the Revdex.com’s (“Revdex.com”) notice regarding complaint number 11929203. As always, VIZIO takes any complaint reported to the Revdex.com very seriously. Please be advised that upon review of the complaint...

VIZIO has determined that this complaint is covered under VIZIO’s warranty.  A copy of VIZIO’s warranty can be viewed online at http://www.vizio.com/warranty.  VIZIO has contacted this customer and has handled this complaint under the terms of VIZIO’s warranty.  Accordingly, VIZIO considers this matter closed.   At VIZIO, the quality of our products is very important to us.  We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance.   Sincerely, VIZIO, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Dear Revdex.com Representative:VIZIO, Inc. (“VIZIO”) is in receipt of the Revdex.com’s(“Revdex.com”) notice regarding complaint number [redacted]. As always, VIZIO takes any complaint reported to the Revdex.com very seriously.Please be advised that VIZIO cannot fully investigate this complaint without additional information from the customer.  VIZIO has spoken to the customer regarding the issue. VIZIO is still awaiting the below information. (1)   Proof of purchase or receipt for the VIZIO ProductAgain, VIZIO cannot further comment on this complaint without the above referenced information from the customer.  At VIZIO, the quality of our products is very important to us.  We rely on and appreciate product feedback from our customers and encourage anyone who hasquestions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance.   Sincerely,VIZIO, Inc.

Please cancel this complaint number