Walmart.com

Initial Business Response / [redacted] (4000, 9, 2014/07/28) */ Walmart.com received a Revdex.com complaint from Ms [redacted] regarding her PIN for the Net2-Line Family Plan Unlimited Talk /Text& Data (500MB@4G) / Days- $(Email Delivery) of order#XXXXXXXXXXXXXWe thank you for the opportunity to address Ms [redacted] 's concerns and appreciate the time she has taken to provide us with her feedback and comments After we received Ms [redacted] 's complaint, we reviewed her Walmart.com account and order historyWe were able to obtain the PIN for the Net2-Line Family Plan Unlimited Talk /Text& Data (500MB@4G) / Days- $(Email Delivery)Per our policy, there are no returns or refunds on prepaid cellular phone cards and electronically fulfilled PINs or minutesWe have contacted Ms [redacted] and in order to provide her with the best resolution possible, we have offered a $gift card along with the PIN number due to the inconvenience and delaysWe have not heard back from Ms [redacted] As such, Walmart.com considers this matter closed Again, we thank Ms [redacted] for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted] J Walmart.com Initial Consumer Rebuttal / [redacted] (4200, 11, 2014/07/30) */ (The consumer indicated he/she DID NOT accept the response from the business.) First of all, the gift was only going to be $and I do not want a gift card because I do not plan on shopping at walmart againAlso, I did not need the pin because I spent more money going somewhere else for my serviceI have already started disputing the chargesWalmart was a little too late in helping me, so I am out the cost of the pin and some, so a gift card to walmart would not do anything for meVictoria states that she did not hear back from me, but I told her no about the pin and no about the gift cardAnd she did not offer them together like she is statingShe offered me the pin and I told her no because I got service somewhere else because my husband needed his phone and then she called me back days later and told me about the $gift card to walmart and I said no because I will not be shopping there againAs far as the pins being "fulfilled" that is not trueYes of course I opened the email that they sent because I wanted to use my product, it wasn't until I opened the email that I found out that I did not receive all of my productIf I hadn't opened the email then I would have never known

Initial Business Response / [redacted] (1000, 11, 2014/11/25) */ Thursday, November 25, Filed Electronically Revdex.com XXXXX [redacted] XXXXX RE: Revdex.com Complaint Case # [redacted] Ticket NoXXXXXXXX Dear ***, Thank you for your correspondence regarding [redacted] 's recent experience at one of our Walmart stores Our goal is to assist him and research his concernWe would request at this time the store's four digit ID number found on any receipt from the store or the correct store address so that we can react to Mr [redacted] 's concerns with more specificity We appreciate your assistance in obtaining this information Thank you, [redacted] Resolution Specialist Walmart Stores, Inc Initial Consumer Rebuttal / [redacted] (3000, 13, 2014/11/27) */ (The consumer indicated he/she DID NOT accept the response from the business.) I believe the store number is [redacted] and the address is [redacted] XXXXX Final Business Response / [redacted] (4000, 19, 2014/12/15) */ Monday, December 15, Filed Electronically Revdex.com of Arkansas, Inc XXXXX [redacted] XXXXX RE: Revdex.com Complaint Case# [redacted] Ticket NoXXXXXXXX Dear [redacted] I am writing you in response to the above referenced complaint Our store manager's number one priority is our [redacted] 's satisfactionStore Manager [redacted] contacted [redacted] and they report this complaint has been resolved at store level to [redacted] satisfaction [redacted] advised Mr [redacted] was trying to price match with Amazon and the items were sold by third partyShe advised Mr [redacted] Walmart does not price match with third partiesFor the inconvenience and rude treatment Mr [redacted] received, [redacted] is mailing him a Walmart Gift Card We will consider this matter closed unless notified otherwise With regard, [redacted] Resolution Coordinator Wal-Mart Stores, Inc Final Consumer Response / [redacted] (4200, 21, 2014/12/16) */ (The consumer indicated he/she DID NOT accept the response from the business.) Ok that's not what I was told and that is not what the price match policy says(at the time of store visit)I am happy with the stores attempt to resolve this situation once it is completedUnfortunately I'm not satisfied with the poor response on hereWal mart has very poor [redacted] service and trainingI would like to thank [redacted] for her exceptional [redacted] support

Initial Business Response / [redacted] (1000, 11, 2014/07/14) */ Walmart.com received a Revdex.com complaint from Ms [redacted] regarding her order for a blanket that is no longer available in our inventoryWe thank you for the opportunity to address Ms [redacted] ' concerns and appreciate the time she has taken to provide us with her feedback and comments After we received Ms [redacted] ' complaint, we reviewed her Walmart.com account and order historyWe contacted our fulfillment centers and have been advised that we no longer have this item available in our inventory any longerWe apologized to Ms [redacted] for her troubles and issued her a $Egift CardAs such, Walmart.com considers this matter closed Again, we thank Ms [redacted] for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted] Walmart.com Initial Consumer Rebuttal / [redacted] (3000, 13, 2014/07/19) */ (The consumer indicated he/she DID NOT accept the response from the business.) They did issue me this gift card, but they have still failed to take down the indirect posting on their websiteThe Purple Frog blanket is still available to be ordered and is still even shown as being in stock Final Business Response / [redacted] (4000, 15, 2014/07/24) */ Walmart.com received Ms [redacted] additional rebuttal arising from her original Revdex.com complaintWe have been advised the blanket will be removed from our site, as we longer have that specific color in stockWe left Ms [redacted] a message with the detailsIn light of these events, Walmart.com considers this matter closed at this timeIf either of you have any further questions or comments, please feel free to contact us Sincerely, [redacted] Walmart.com

Initial Business Response / [redacted] (1000, 11, 2016/01/18) */ Walmart.com received a Revdex.com complaint from Ms [redacted] regarding her recent orderWe thank you for the opportunity to address Ms [redacted] 's concerns and appreciate the time she has taken to provide us with her feedback and comments After Walmart.com received Ms [redacted] 's complaint, we reviewed her account and order historyOn December 2, Ms [redacted] placed an order for same day pick up at her local Walmart storeUnfortunately, two items from her order could not be fulfilled as her local store was out of stockHowever, Ms [redacted] did not receive her refund for those two itemsWe spoke with Ms [redacted] and apologized for this inconvenienceWe confirmed that her refund was issued on December, XX XXXX and issued her a $eGift card for her inconvenienceAs such, Walmart.com considers this matter closed Again, we thank Ms [redacted] for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted] T Walmart.com Initial Consumer Rebuttal / [redacted] (2000, 13, 2016/01/21) */ (The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response / [redacted] (1000, 5, 2014/11/24) */ RE: [redacted] /Revdex.com Case [redacted] received a Revdex.com complaint from [redacted] We thank you for the opportunity to address [redacted] 's concerns and appreciate the time she has taken to provide us with her feedback and comments After we received [redacted] 's complaint, we reviewed her account recordsWe have confirmed the listing for the Turkey Roaster she ordered was incorrectWe have updated the listing with the correct informationPlease note, we reserve the right, at our sole discretion, to refuse or cancel any order for any reason (including, but not limited to, inaccuracies or errors in product or pricing information)We understand that [redacted] was inconvenienced after she received an incorrect itemThat is why we have arranged to issue her a $egift card to help her with her next purchaseOn November 24, 2014, we attempted to reach [redacted] under incident [redacted] We sent [redacted] an email explaining these details and advised her to contact us so we could assist herUnfortunately, we have not heard back from herAs such, [redacted] considers this matter closedHowever, we will continue to assist [redacted] should she contact us back Again, we thank [redacted] for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at [redacted] between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted]

Initial Business Response / [redacted] (1000, 10, 2014/07/25) */ Walmart.com received a Revdex.com complaint from Ms [redacted] regarding charges on her cardWe thank you for the opportunity to address Ms [redacted] 's concerns and appreciate the time she has taken to provide us with her feedback and comments After we received Ms [redacted] 's complaint, we reviewed her Walmart.com account and order historyMs [redacted] states that she was charged for items she wanted to cancel and ended up returningWe have reviewed the order and it shows that she was not charged for the full orderShe was charged $and then refunded back that amount because she has either returned the items or refused the shipmentShe stated she saw a charge for $and wanted a refundI have reviewed her purchase history and show there was an order for that amount made in MayShe stated that there was nothing wrong with the order, so no refund was givenWe have escalated her concerns about her customer service experience to the appropriate level to have that reviewed and addressedFor the inconvenience, we have issued a $Egift CardAs such, Walmart considers this matter closed Again, we thank Ms [redacted] for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time or email us at [redacted] @walmart.com Sincerely, [redacted] Walmart.com Initial Consumer Rebuttal / [redacted] (3000, 12, 2014/07/29) */ (The consumer indicated he/she DID NOT accept the response from the business.) Here is a copy of my bank statement in regards to the charge that [redacted] from Walmart stated that "was not" withdrawn from my accountIt "clearly was according to my bank account as stated belowThe charge was withdrawn on June 10, in the amount of $All of the information I copied and pasted from my bank statement, which is Bank of AmericaI do not understand why Ms [redacted] stated that the funds were "never" taken out of my account when they "clearly" were As Ms [redacted] stated, I did place an order with Walmart, but cancelled it approximately minutes after the call, as my husband had already purchased a patio setI was advised by the customer service repthat I called promptly and that the money would be placed back onto my Visa cardIt is now 7/29/and I "still" have not received a refund from Walmart for $I notified my bank and they have put a "temporary" credit on my account until they can finish doing research on the claim with Walmart 06/10/ Show additional information for activity type debit cards -CHECKCARD [redacted] WALMART.COM XXXXXXXXXX XXX-XXX-XXXX AR XXXXXXXXXXXXXXXXXXXXXXX activity type debit cards status type icon cleared ClearedSelect to mark activity type debit cards -CHECKCARD [redacted] WALMART.COM XXXXXXXXXX XXX-XXX-XXXX AR XXXXXXXXXXXXXXXXXXXXXXX as Reconciled - Final Business Response / [redacted] (4000, 17, 2014/09/12) */ Walmart.com received Ms [redacted] 's additional rebuttal arising from her original Revdex.com complaintWe have contacted Ms [redacted] back on July 30, regarding her rebuttal for a charge for $I have advised her this was an order that was placed back in May for a Sony HDMI DVD Player, Ematic Shelf DVD Player Wall, Year Replacement Plan for Home Video item, Premier Mounts LPFMFixed Low-Profile Wall Mount, VIZIO E480i-B48" 1080p 120Hz Full-Array LED Smart HDTV, and a Coral Coast Pleasant Bay Curved Back Porch Swing - WhiteOrder number in question is XXXXXXXXXXXXXShe clarified to me that there was nothing wrong with this orderIf either of you have any further questions or comments, please feel free to contact us Sincerely, [redacted] Walmart.com Final Consumer Response / [redacted] (2000, 19, 2014/09/15) */ (The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response / [redacted] (1000, 5, 2015/04/08) */ RE: [redacted] ***/Revdex.com Case Walmart.com received a Revdex.com complaint from Ms***We thank you for the opportunity to address Ms***'s concerns and appreciate the time she has taken to provide us with her feedback and comments After we received Ms***'s complaint, we reviewed her Walmart.com account and order historyWe have confirmed that Ms [redacted] was issued a refund for her order and allowed to keep the Hello Kitty Pez Dispensers that were delivered to her at no chargeEarlier this month, we did experience a problem on our website which due to a technical error, resulted in this item showing incorrect pricingOnce we became aware of this issue, we took corrective action to investigate and rectify the errorUnfortunately, given the wide discrepancy in pricing, we have canceled ordersPlease note, we reserve the right, at our sole discretion, to refuse or cancel any order for any reason (including, but not limited to, inaccuracies or errors in product or pricing information) We understand the frustration this has caused Ms***That is why we have arranged to issue Ms [redacted] a courtesy $egift card to help her with her next purchaseOn April 8, 2015, we reached out to Ms [redacted] and explained the details aboveWe advised her to contact us so we could complete our arrangement to issue her a $egift cardUnfortunately, we have not heard back from herIn light of this, Walmart.com considers this case closedHowever, Ms [redacted] is more than welcome to contact us if she still needs assistance Again, we thank Ms [redacted] for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted] M Walmart.com

Initial Business Response / [redacted] (1000, 5, 2014/07/17) */ Walmart.com received a Revdex.com complaint from Mr [redacted] regarding a refund on a fraudulent charge made on his accountWe thank you for the opportunity to address his concerns and appreciate the time he has taken to provide us with his feedback and comments After we received Mr [redacted] 's complaint, we reviewed his Walmart.com account and order historyWe confirmed with our billing department that Mr [redacted] was issued a refund of $on July 17thWe apologize for the troubles this caused Mr [redacted] As such, Walmart.com considers this matter closed Again, we thank Mr [redacted] for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at [redacted] between the hours of 8am -5pm, Pacific Time Sincerely, [redacted] Walmart.com

Initial Business Response / [redacted] (1000, 5, 2015/12/04) */ Walmart.com received a Revdex.com complaint from [redacted] regarding his recent orderWe thank you for the opportunity to address Mr [redacted] 's concerns and appreciate the time he has taken to provide us with his feedback and comments After we received Mr [redacted] 's complaint, we reviewed his Walmart.com account and order historyOn August 23, 2015, Mr [redacted] placed order for a Char-Broil CB500X Charcoal Grill from Walmart.com's Marketplace retailer, Beach AudioWhen products are ordered from a Marketplace retailer, all claims for products are handled through that vendorPlease note, we do provide contact information for each Marketplace Retailer on walmart.com, and the [redacted] is notified at the time of order that they are purchasing the item from the Marketplace Vendor Mr [redacted] contacted our [redacted] service team on September 22, advising the grill did not meet his specificationsThe return policy for Beach Audio is daysWe contacted Beach Audio and were able to honor his refund request as a one-time courtesyThe grill has been fully refunded and Mr [redacted] has been sent a $eGift card for his inconvenienceAs such, Walmart.com considers this matter closed Again, we thank Mr [redacted] for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted] Walmart.com Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/12/10) */ (The consumer indicated he/she ACCEPTED the response from the business.) Only, I have not received a $eGift card!

Initial Business Response / [redacted] (1000, 5, 2015/12/16) */ Walmart.com received a Revdex.com complaint from Mr [redacted] regarding his recent orderWe thank you for the opportunity to address Mr***'s concerns and appreciate the time he has taken to provide us with his feedback and comments After Walmart.com received Mr***'s complaint, we reviewed his account and order historyMr [redacted] had placed an order which included Medium Colgate ToothbrushesUnfortunately, due to an error in fulfillment which has been addressed, he received Soft ToothbrushesHe returned these for a replacement but the replacement orders were sent with incorrect items as wellWe have issued a refund for the Toothbrushes and advised Mr [redacted] that he may keep or donate the items still in his possessionAs such, Walmart.com considers this matter closed Again, we thank Mr [redacted] for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted] Walmart.com Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/12/18) */ (The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response / [redacted] (1000, 10, 2015/12/29) */ Walmart.com received a Revdex.com complaint from Ms [redacted] regarding her recent orderWe thank you for the opportunity to address Ms***'s concerns and appreciate the time she has taken to provide us with her feedback and comments After we received Ms***'s complaint, we reviewed her Walmart.com account and order historyOn November 27, 2015, Ms [redacted] placed an order for a VIZIO Smart TVDue to an error at our fulfillment center, the order was not processed fully and the television was never shippedMs***'s order was canceled and she has been fully refundedWe contacted Ms***, advised her to place a new order, agreed to honor the sale price and waive the shippingWe apologized for any inconvenience this has caused, and have sent her a $eGift cardAs such, Walmart.com considers this matter closed Again, we thank Ms [redacted] for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted] B Walmart.com

Initial Business Response / [redacted] (1000, 5, 2014/10/13) */ Walmart.com received a Revdex.com complaint from [redacted] regarding a refundWe thank you for the opportunity to address his concerns and appreciate the time he has taken to provide us with his feedback and comments After we received Mr [redacted] ' complaint, we reviewed his Walmart.com account and order historyWe have reviewed his account activity since and see a history of returning itemsUnfortunately, due to this, we have made the decision that it in our best interest to close his accountAs such, Walmart.com considers this matter closed Again, we thank Mr [redacted] ' for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am -5pm, Pacific Time Sincerely, [redacted] Walmart.com Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/10/16) */ (The consumer indicated he/she DID NOT accept the response from the business.) According to severa managers, my account has one order (see the email [redacted] @yahoo.com) and the address used and card used are not those from this other accountWalmart promised a refund for the order and didn't follow throughI will accept the refund and closed accountIt is unlawful to close my account and refuse a refund for fraud on walmart's behalf Final Consumer Response / [redacted] (4200, 11, 2014/10/27) */ (The consumer indicated he/she DID NOT accept the response from the business.) I have confirmed with the Walmart corporate office and the carrier who both said the shipping center has messed upAll I ask is a refund for this order and I will never shop on their site again Final Business Response / [redacted] (4000, 14, 2015/01/09) */ Walmart.com received Mr [redacted] ' additional rebuttal arising from her original Revdex.com complaintAs stated in previous responses, we will not be refunding Mr [redacted] 's for his orderHe will need to dispute the charges with his financial providerWalmart.com considers this matter closed at this timeIf either of you have any further questions or comments, please feel free to contact us Sincerely, [redacted] Walmart.com

Initial Business Response / [redacted] (1000, 5, 2014/10/07) */ Walmart.com received a Revdex.com complaint from [redacted] about his StaGCWB-10-5-DS Sentinel Gun Security Cabinet lock issueWe would like to thank you for the opportunity to discuss [redacted] 's concerns and appreciate the time he has taken to provide us with his feedback and comments After we received [redacted] 's complaint, we reviewed his Walmart.com account and order historyWe then contacted [redacted] as well as StaProducts and arranged for the lock to be replaced by a locksmith hired by Stack-On, which [redacted] has agreed toOnce Stareceives the "Proof of Purchase" from [redacted] , they will hire a locksmith and set up a date and time to go out and install a new lockAs such, Walmart.com considers this matter closed Again, we thank [redacted] for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist with in our department can be reached Monday - Friday at [redacted] between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted] Walmart.com Initial Consumer Rebuttal / [redacted] (2000, 7, 2014/10/13) */ (The consumer indicated he/she ACCEPTED the response from the business.) Walmart contacted manufacturer who sent a locksmith to my home on 10/10/That locksmith resolved my issueAnd I confirmed that there would be no charge on me

Initial Business Response / [redacted] (1000, 12, 2014/12/17) */ [redacted] received a Revdex.com complaint from [redacted] regarding the cancellation of order# [redacted] and her request for authorization hold removalWe thank you for the opportunity to address [redacted] ' concerns and appreciate the time she has taken to provide us with her feedback and comments After we received [redacted] ' complaint, we reviewed her [redacted] account and order historyOriginal orders# [redacted] and [redacted] both have been successfully cancelledWe have also contacted [redacted] ' bank and had all pending authorization hold removed from her account as requestedAs such, [redacted] considers this matter closed Again, we thank [redacted] for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at [redacted] between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted]

Initial Business Response / [redacted] (1000, 16, 2015/01/28) */ Walmart.com received a Revdex.com complaint from Ms [redacted] regarding her refund request for photo order#XXXXXXXXXXXXXWe thank you for the opportunity to address Ms [redacted] 's concerns and appreciate the time she has taken to provide us with her feedback and comments After we received Ms [redacted] 's complaint, we reviewed her Walmart.com account and order historyWe have spoken with Ms [redacted] and for all of the inconvenience and frustration we have issued $eGift cardAs such, Walmart.com considers this matter closed Again, we thank Ms [redacted] for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted] J Walmart.com Initial Consumer Rebuttal / [redacted] (2000, 19, 2015/01/29) */ (The consumer indicated he/she ACCEPTED the response from the business.) There were still many problems in resolving my complaintThe executive had difficulty communicating with me via my preferred method (email) and because of this she was not able to refund my money (even tho she was provided my credit card statement)She offered a gift card for the amount in question, I reluctantly acceptedThe case can be closed, but I will not deal with this company againTerrible [redacted] service from bottom to top

Initial Business Response / [redacted] (1000, 5, 2015/10/01) */ Walmart.com received a Revdex.com complaint from [redacted] regarding his accountWe thank you for the opportunity to address Mr [redacted] 's concerns and appreciate the time he has taken to provide us with his feedback and comments After we received Mr [redacted] 's complaint, we reviewed his Walmart.com account and order historyOn September 16, 2015, an order was placed for a $Xbox Live card under Mr [redacted] 's account using his saved gift cardWe have researched this and do not see any breach on our sideWe contacted Mr [redacted] advising to change his password [redacted] the email that was linked to the account as well as check his laptop/computer for any malware, but have not heard back from himWe have closed his account to prevent any future useAs a one-time courtesy, we have issued a new $Gift Card to his physical addressAs such, Walmart.com considers this matter closed Again, we thank Mr [redacted] for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted] Walmart.com

Initial Business Response / [redacted] (1000, 5, 2015/01/05) */ Walmart.com received a Revdex.com complaint from Ms [redacted] regarding her lost in store order#XXXXXXXXXXXXX for the 20" Razor Serpent Boys' BMX BicycleWe thank you for the opportunity to address Ms***'s concerns and appreciate the time she has taken to provide us with her feedback and comments After we received Ms***'s complaint, we reviewed her Walmart.com account and order historyWe have attempted to reach Ms [redacted] via email ( [redacted] @yahoo.com) we have not heard backWe emailed advising that when the 20" Razor Serpent Boys' BMX Bicycle becomes available, we will honor the $pricing for all of the inconvenienceAs such, Walmart.com considers this matter closed Again, we thank Ms [redacted] for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted] J Walmart.com

Initial Business Response / [redacted] (1000, 11, 2014/10/20) */ Walmart.com received a Revdex.com complaint from Mr [redacted] regarding not receiving a refund for an Igloo 2-Door Refrigerator and FreezerWe thank you for the opportunity to address Mr [redacted] 's concerns and appreciate the time he has taken to provide us with his feedback and comments After we received Mr [redacted] 's complaint, we reviewed his Walmart.com account and order historyOur records indicate that the refrigerator Mr [redacted] purchased was backhauled, which caused a delay in deliveryWe have reached out to Mr [redacted] and refunded him $As such, Walmart.com considers this matter closed Again, we thank Mr [redacted] for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted] Walmart.com Initial Consumer Rebuttal / [redacted] (2000, 15, 2014/11/07) */ (The consumer indicated he/she ACCEPTED the response from the business.) I accept Wal-Mart's refund and very much appreciate the help of Golden Gate Revdex.comThanks, [redacted]

Initial Business Response / [redacted] (1000, 10, 2016/01/20) */ Walmart.com received a Revdex.com complaint from Mr [redacted] regarding the pricing on a toasterWe thank you for the opportunity to address Mr***'s concerns and appreciate the time he has taken to provide us with his feedback and comments After we received Mr***'s complaint, we reviewed his Walmart.com account and order historyDue to a technical error, the video Mr [redacted] saw had an incorrect priceThe video indicated the toaster would be offered for under $Once we became aware of this issue, we immediately took corrective action to investigate and rectify the error and the video has been removedWe contacted Mr***, and, as a one-time courtesy, offered to honor the online price stated in the videoMr [redacted] declined as he had already purchased a different toasterFor his inconvenience we issued a $eGift cardAs such, Walmart.com considers this matter closed Again, we thank Mr [redacted] for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted] Walmart.com Initial Consumer Rebuttal / [redacted] (2000, 12, 2016/01/26) */ (The consumer indicated he/she ACCEPTED the response from the business.) Wal-Mart [redacted] service called me and settled the issue to my satisfaction promptly and professionally

Initial Business Response / [redacted] (4000, 7, 2014/08/14) */ RE: [redacted] / Revdex.com Case Walmart.com received a Revdex.com complaint from Mr [redacted] We thank you for the opportunity to address Mr [redacted] 's concerns and appreciate the time he has taken to provide us with his feedback and comments After we received Mr [redacted] 's complaint, we reviewed his Walmart.com account and order historyEarlier this month, we did experience a problem on our website which due to a technical error, resulted in this item showing incorrect pricingOnce we became aware of this issue, we immediately took corrective action to investigate and rectify the errorUnfortunately, given the wide discrepancy in pricing, we have canceled ordersPlease note, we reserve the right, at our sole discretion, to refuse or cancel any order for any reason (including, but not limited to, inaccuracies or errors in product or pricing information) We understand that Mr [redacted] was inconvenienced after he received the correct amount of the crates he orderedThat is why we issued him a one-time courtesy $egift card that will cover the cost of the additional crates he did not receiveIn light of this,Walmart.com considers this case closed Again, we thank Mr [redacted] for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted] M Walmart.com