Walmart.com

Initial Business Response /* (1000, 7, 2015/02/05) */
Dear Dispute Resolution Specialist,
This is to notify your agency that Mr. [redacted] has filed multiple complaints to Walmart.com regarding this issue. We have already submitted our final response to Mr. [redacted]'s Attorney General...

Complaint No. XX-XXXXX. Therefore, we are including our response that we submitted to his Attorney Gereral's office for this Revdex.com case.
Sincerely,
[redacted]
Walmart.com
Response:
Thank you for the opportunity to respond to Mr. [redacted]'s follow up complaint.
As we have stated in our last response, due to a system error, Mr. [redacted]'s order did not process. The information provided by our [redacted] Care agents regarding his order status and our inventory was inaccurate. We are very sorry for any inconvenience this may have caused and can assure you that we have taken corrective action with the agents. Mr. [redacted] requested over the phone to send this information in writing to the Attorney General for his records, which we have done so in our last response. We have sent a copy of our follow up response directly to his email address, as per his request for a written response.
If you have any further questions, please do not hesitate to contact me. I can be reached at [redacted] (option 1) between the hours of 8am - 5pm Pacific Time, Monday - Friday.
Sincerely,
[redacted] M.
Walmart.com
Initial Consumer Rebuttal /* (3000, 9, 2015/02/22) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I am very thankful for the efforts by this Bureau and its Dispute Resolution Support staff leading to a response from Walmart, which had been very difficult to get from this company from the very beginning without filing formal complaints. However and obviously, Walmart's response is nothing more than an evasive boilerplate in view of clear and undisputed evidence of business fraud and shows zero sincerity in resolving this matter.
Accordingly, this response by Walmart is unacceptable and DID NOT RESOLVE THIS COMPLAINT.
I was hoping that Walmart would take the filing of this very complaint as an opportunity to honestly face its wrongdoing and make a good-faith effort to reasonably resolve this complaint, here and now. Throughout my efforts trying to resolve this matter with Walmart, however, Walmart has been evidently holding the "we did it, so what" attitude, thinking nothing is "a big deal", i.e., ignoring [redacted] order is no big deal, telling a lie of "order lost" is no big deal, advertising merchandise as in-stock while admitting on record the item being out-of-stock is also no big deal. Then later on changing the story and claiming the item not-being-out-of-stock and admitting its agent telling yet another flat-out lie to [redacted] just to deny services on his face is not a big deal either. Is this a serious, professional, and honest business would ever do? Not to mention that Walmart possesses remarkable market dominance and tremendous resources in every category one can thing of. I am truly speechless and can only 100% agree with the fact that Walmart has just recently scored the worst [redacted] satisfaction rating as a result of the survey by the American [redacted] Satisfaction Index, which was reported by, for example, MarketWatch.com in its report entitled "4 reasons Walmart is the most-hated retailer in America" published on Feb 19, 2015.
If Walmart were somehow one of the best rated retailer in [redacted] satisfaction and my unbelievable, unprecedented personal experience with Walmart in this blatant and outrageous fashion as recited heretofore were somehow an inadvertent and isolated incident, I would be inclined to simple accept Walmart's apology. However, making vague and obviously evasive statements such as "system error" and "provided inaccurate information" are nothing but cover-up excuses and indicia of unwilling to face the nature of this matter and the harm it inflicted on consumers. I have every reason to believe that this is a systematic and wide-spread problem by this retailer and there are a large number of consumers victimized in the same or similar manner.
For the purpose of attempting to resolve this matter, I am willing to present the following MID-GROUND offer as requested by this Bureau. However, Walmart must make its good-faith effort to resolve it and take its due responsibility for what has happened. Unless Walmart reaches agreement with me and states on the record in its next response that this matter is settled according to our agreement, this complaint should be clearly construed as Walmart's responses being completely unacceptable and the matter is not resolved.
My MID-GROUND offer is as follows:
1. It'd be acceptable if Walmart elects not to reveal verificable records about what exactly happened and Walmart needs not to even offer any incentive or compensation. However, Walmart, at minimum, must confirm and state on the record the following:
a.) Walmart never practiced deceptive business practice of false advertisement;
b.) Walmart has conducted thorough investigation into the matter brought forward by this complaint and found that those Walmart employees who Walmart claimed and admitted lying to me in connection with my order did not ever make at least another false statement to Walmart customers, therefore Walmart attests that these two back-to-back false statements to me are isolated incidents.
c.) Walmart has conducted thorough investigation across all [redacted] service records and concluded that no other Walmart agents have ever made false statements to Walmart customers, therefore those two agents involved in this complaint were isolated individuals who apparently violated Walmart professional ethics against the training they received and this is not a frequent, systematic, common, or wide-spread problem by any means.
Please be advised that no comment or evasive comments may only be construed by me as "admission by silence".
OR:
2. Walmart reaches a written agreement with me. It's up to Walmart to propose what settlement, in any form except Walmart giftcards, would be considered good-faith, sincere effort commensurate with the nature of this matter and the harm it has inflicted on me and my family.
Final Business Response /* (4000, 13, 2015/03/13) */
RE: [redacted]/Revdex.com Case
Walmart.com received a Revdex.com complaint from Mr. [redacted]. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his feedback and comments.
As we communicated with Mr. [redacted] in his recent complaints he filed with his Attorney General's office, due to a system error, his order did not process. The information provided by our [redacted] Care agents regarding his order status and our inventory was inaccurate. We are very sorry for any inconvenience this may have caused him and can assure you that we have taken corrective action with the agents that informed Mr. [redacted] about the inaccurate information. Unfortunately, we are unable to honor Mr. [redacted]'s request for documentation regarding the course of actions we made internally with the associates that provided him with the inaccurate information. However, please be assured that we a making every effort to prevent this from happening again in the future.

I hope that this explanation clarifies and responds to the issue. If you have any further questions, please do not hesitate to contact me. I can be reached at XXX-XXX-XXXX between the hours of 8am - 5pm Pacific Time, Monday - Friday.
Sincerely,
[redacted] M.
Walmart.com
Final Consumer Response /* (4200, 15, 2015/03/25) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I appreciate the continued help from this Bureau and its staff in handling my complaint against Walmart. As to this final response that Walmart has provided, it cannot be more evident that Walmart's attitude is not to make any constructive efforts in resolving this complaint whatsoever. Its response contains mainly the copy-and-paste of the same evasive boilerplate from the prior reply, and I wonder why Walmart even bothered to respond like this at all if it had zero intention to resolve this matter. Further, Walmart in this response made yet another ridiculous and fictitious statement that it could not honor my request for "documentation regarding the course of actions we made internally with the associates that provided him with the inaccurate information". The simple fact is that I never made that kind of request and never cared about the business Walmart had with its own employees. It appears that Walmart has been trying to show its reasoning of "ok, we did something bad, but that's because we had bad employees. Now don't worry as we already took some actions on them, and you should be satisfied with our actions". Is this serously the kind of logic Walmart expects consumers to follow (and swallow)? Is it that hard for Walmart's management to realize that Walmart, represented by its employees under the scope of agency, is the liable entity for such wrongdoing? This complaint is not about what Walmart wants to do within its own organization; it's about the accountability between Walmart and the consumers it victimized by its outrageous wrongdoing. For the record, I even made it very clear to Walmart via written communication prior to this complaint that I had "no interest in whatever actions being taken" on its employees,
because "they were employed and trained by Walmart to do such routine jobs and they may feel it's the management or the culture of Walmart to blame, with which I find no reason to disagree". This fabricated claim by Walmart is similar in nature to another false statement by Walmart about claiming having sent me an email with investigation results but in reality it never happened, as outlined in the original complaint filing. I can only conclude that Walmart by such acts demonstrates no trustworthiness and seriously lacks credibility.
From self-admitted inventory status proving false advertisement to confirmed serial lying as means to blatantly deny services, what I have experienced from Walmart was truly an appalling, unprecedented, and unimaginable series of serious business wrongdoing. Walmart has been given plenty of opportunities to resolve this matter by simply holding a serious attitude and recognizing the cause of action as well as the harm it inflicted, which would allow it to act constructively and responsibly to come up with an acceptable resolution. Unfortunately, Walmart clearly elects to do the opposite and defends itself with evasive and even fabricated excuses as outline above.
Accordingly, Walmart's final response completely fails to resolve this complaint and is unacceptable.

Initial Business Response /* (1000, 5, 2015/11/17) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] in regards to his recent order. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his feedback and...

comments.
After Walmart.com received Mr. [redacted]'s complaint, we reviewed his account and order history. On September 25, 2015, Mr. [redacted] placed an order for Filtrete Allergen Reduction Filters from UnbeatableSale.com, one of Walmart.com's Marketplace Retailers. We escalated his concerns to UnbeatableSale.com and determined that due to an error on the site, the item was described incorrectly and was not actually sold in a pack of 6. For the inconvenience, UnbeatableSale.com has sent the [redacted] the additional five filters he requested. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com
Initial Consumer Rebuttal /* (2000, 8, 2015/11/19) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I agree with [redacted]'s 11/17 entry. The remaining filters were delivered on 11/16/2015.
[redacted] was great in her response to my concern. I regret having to file a Revdex.com complaint in order to get to someone inside Wal-Mart that could assist with the issue being ignored by their vendor, Unbeatable Sales.
I am satisfied with the resolutions and thank [redacted] for all her help. I consider this complaint resolved and closed.

Initial Business Response /* (1000, 10, 2015/02/11) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] regarding his refund and return request for the INSTEN Orange Magnetic Flip PU Leather Wallet Case Cover For Apple iPhone 6 4.7" Inches of Marketplace order#XXXXXXXXXXXXX. We thank...

you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his feedback and comments.
After we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. We have spoken with Mr. [redacted] and he advised that he has emailed eForCity with no response back. For [redacted] satisfaction, I have reached out to eForCity on Mr. [redacted]'s behalf. eForCity refunded Mr. [redacted] $12.77 on February 6, 2015. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
[redacted] J.
Walmart.com
Initial Consumer Rebuttal /* (2000, 12, 2015/02/21) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 5, 2014/08/29) */
Walmart.com received a Revdex.com complaint from [redacted] regarding her orders that were cancelling. We thank you for the opportunity to address Ms. [redacted] concerns and appreciate the time she has taken to provide us with her feedback...

and comments.
After we received Ms. [redacted] complaint, we reviewed her Walmart.com account and order history. Please know, Walmart.com takes great care to ensure the safety and security of our customers' financial information stored on our site and to properly verify all purchases made on our site. Unfortunately, unauthorized or fraudulent charges occur. We have reviewed Ms. [redacted] account and order history. Our records indicate that the orders did not pass our finance screenings and caused his orders to cancel. We have escalated this to our billing team and they have put her account in a positive state, so she is able to process orders. As such, Walmart considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com

Initial Business Response /* (1000, 5, 2014/03/17) */
Walmart.com received a Revdex.com complaint from [redacted] regarding her order she placed for an RCA 7" Tablet. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her...

feedback and comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. Ms. [redacted]'s tablet was not working properly. She contacted the warranty company and they were unable to help her. We contacted Ms. [redacted]'s local Walmart store, and she was able to exchange her tablet. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com

Initial Business Response /* (1000, 10, 2015/06/29) */
Walmart.com received a Revdex.com complaint from [redacted] regarding her order. We thank you for the opportunity to address her concerns and appreciate the time she has taken to provide us with her feedback and comments.
After we...

received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. Our records indicate Ms. [redacted] was issued a refund of $84.45 on June 27th. We apologize for the inconvenience this caused her. If she has any further concerns, she may contact us at the number below. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am -5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com
Initial Consumer Rebuttal /* (2000, 12, 2015/06/30) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Money was FINALLY refunded

Initial Business Response /* (1000, 10, 2014/06/16) */
Walmart.com received a Revdex.com complaint from [redacted] regarding an issue he has with a refund. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his feedback and...

comments.
After we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. Mr. [redacted] received a refund for $4.46 on a gift card he no longer has. We issued Mr. [redacted] a $5.00 eGift Card today. We apologize for the inconvenience this has caused him. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am -5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com
Initial Consumer Rebuttal /* (2000, 12, 2014/06/17) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I would still like it noted how many hoops I had to jump through to get the money walmart owes me! This alone is unacceptable!

Initial Business Response /* (1000, 5, 2014/07/18) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] regarding his order he placed on July 3, 2014. We thank you for the opportunity to address his concerns and appreciate the time he has taken to provide us with his feedback and...

comments.
After we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. Mr. [redacted] placed an order for a Shop-Vac 5 Gallon Vacuum. When is order did not arrive, he contacted us and we issued a replacement. We have issued Mr. [redacted] a $10.00 Egift card for the troubles this caused him. We also sent his replacement order with rush shipping. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am -5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com
Initial Consumer Rebuttal /* (2000, 7, 2014/07/21) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Thank you for a great resolution.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I would also like to say that the person who handled my Claim, [redacted]. Is an amazing asset to the company, and through her kindness, patience and due diligence. Has brought one customer back to walmart. Thank you Walmart, and especially, thank you [redacted]. It was a long month of hard work to bring this to a settle.Sincerely, [redacted]

Initial Business Response /* (1000, 5, 2014/12/23) */
[redacted] received a Revdex.com complaint from [redacted] regarding cancelled order#[redacted] for the Straight Talk Moto E XT830C Prepaid Android Smartphone. We thank you for the opportunity to address [redacted]'s concerns and...

appreciate the time he has taken to provide us with his feedback and comments.
After we received Ms. [redacted]'s complaint, we reviewed his [redacted] account and order history. As a one-time courtesy, we offered [redacted] a chance to place a new order with price adjustment of $9.99 for customer satisfaction. [redacted] has placed new order#[redacted] with promised adjustments. As such, [redacted] considers this matter closed.
Again, we thank [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at [redacted] between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Initial Consumer Rebuttal /* (2000, 7, 2014/12/29) */
(The consumer indicated he/she ACCEPTED the response from the business.)
My phone arrived at my local Walmart today and I just picked it up. I am very grateful for [redacted] help in getting this resolved. She did everything she said she would and all very quickly. I am very pleased with this resolution. Thanks to both Walmart and the Revdex.com for helping me out.
[redacted]

Initial Business Response /* (1000, 5, 2014/06/23) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] regarding an issue he was having with a refund. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with...

his feedback and comments.
After we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. Mr. [redacted] was issued a full refund in the amount of $1,540.43 on June 18th. We apologize for the inconvenience this has caused him. In light of these events, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com

Initial Business Response /* (1000, 12, 2014/12/19) */
Walmart.com received a Revdex.com complaint from [redacted] regarding his order for a Fisher-Price Power Wheels. We thank you for the opportunity to address his concerns and appreciate the time he has taken to provide us with his feedback...

and comments.
After we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. Mr. [redacted]' original order was canceled and he replaced his order with free shipping. His order was delivered on December 8th. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com
Initial Consumer Rebuttal /* (3000, 20, 2015/01/22) */
The resolution to the product I ordered was done, but they did not address the reason I had to file a complaint in the first place. The fact that is takes up to 48 hours to process a cancelation is ridiculous. Also the [redacted] representative not being able to cancel an order does as well.
Final Business Response /* (4000, 23, 2015/01/23) */
Walmart.com received Ms. [redacted]'s additional rebuttal arising from her original Revdex.com complaint. We apologize to Ms. [redacted]'s that it takes 48 to process a cancelation. This is something Walmart is working on. We have escalated your concerns regarding the [redacted] service associate not able to cancel the order. We sincerely apologize for the inconvenience this has caused you. In light of these events, Walmart.com considers this matter closed at this time. If either of you have any further questions or comments, please feel free to contact us.
Sincerely,
Sharon
Walmart.com

Initial Business Response /* (1000, 5, 2016/01/06) */
Walmart.com received a Revdex.com complaint from [redacted] regarding his recent order. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his feedback and comments.
After...

we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. On December 9, 2015, Mr. [redacted] placed an order two Fruit of the Loom Men's Fleece Full Zip Hoodies. It did not pass [redacted] finance screening and the order was cancelled. The order was refunded back to the original forms of payment. Mr. [redacted] used a gift card and his credit card to pay for the order. He disposed of the gift cards, therefore could not receive his refund. We contacted Mr. [redacted] and we have processed a new gift card in the amount of the refund of $18.25 to be mailed to him. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] L.
Walmart.com

Initial Business Response /* (1000, 15, 2015/11/03) */
Walmart.com received a Revdex.com complaint from [redacted] regarding her recent Walmart.com order. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. On October 17, 2015, Ms. [redacted] placed an order for pickup at her local Walmart store. She wanted to pick up her order the same day but the item was shipped to her store with a delivery date of November 2, 2015. We contacted Ms. [redacted] and apologized for the experience she received in placing this order and receiving accurate information. Ms. [redacted] was advised that the item was shipped on October 20, 2015 and is due to arrive at her local Walmart on November 2, 2015. We have provided her with a 20% adjustment for the inconvenience. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted].
Walmart.com
Initial Consumer Rebuttal /* (3000, 17, 2015/11/06) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I did not want to pick up my order the same day. When I placed the order online it showed a pick up date for 2 days after the order was placed. I was never contacted by anyone from Walmart, I had to call them to figure out what was going on in which I was treated horrible and spoke down on. As well as the ignorance and disrespectful people I spoke with none of my questions were answered. Their response was full of lies and had nothing to do with my complaint.
Final Business Response /* (4000, 19, 2015/11/23) */
Walmart.com received [redacted]'s additional rebuttal arising from her original Revdex.com complaint. We apologize for the conflicting information provided to Ms. [redacted], as well as the poor experience she experienced while speaking with [redacted] service. We have made sure that all of the coaching opportunities were addressed. We have tried to reach Ms. [redacted] several times to discuss this situation at (XXX)XXX-XXXX and via email, but have been unsuccessful. For her inconvenience we have sent her a $15.00 eGift card that can be used online or in the store. Walmart.com considers this matter closed.
Sincerely,
[redacted].
Walmart.com
Final Consumer Response /* (2000, 21, 2015/11/25) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 11, 2015/09/17) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding her cancelled tire order. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. We have determined that Ms. [redacted]'s order was cancelled due to a system issue. Ms. [redacted] advised us that she needs the tires as soon as possible and the price for each tire had increased $33.00 and did not want the inconvenience of the order cancelling as before. Due to the inconveniences and delays we issued Ms. [redacted] a $132.00 eGift card in order to absorb the price increase. We placed a new order for Ms. [redacted] on September 10, 2015 using the $132.00 eGift card in order to cover the difference in price for [redacted] satisfaction. Ms. [redacted] has picked up her order on September 14, 2015. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] J.
Walmart.com

Initial Business Response /* (1000, 15, 2014/07/09) */
RE: [redacted] Vazquez/Revdex.com Case
Walmart.com received a Revdex.com complaint from Mr. [redacted] Vazquez. We thank you for the opportunity to address Mr. [redacted] concerns and appreciate the time he has taken to provide us with his feedback and...

comments.
On July 1, 2014, and July 9, 2014, we spoke with Mr. [redacted] and advised we would honor the price he originally paid for the Cleveland Putter from his recent order if he placed a new order with us. He accepted our offer and advised he would call us after a new order is placed. We will be issuing a price match upon receiving his call and confirming his new order. In light of this, Walmart.com considers this matter closed. However, Mr. [redacted] is always welcome to contact us if he has any follow up questions or concerns.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] M.
Walmart.com

Initial Business Response /* (1000, 12, 2015/12/18) */
Walmart.com received a Revdex.com complaint from [redacted] regarding a price match. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his feedback and comments.
After...

we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. We have taken a look at Mr. [redacted]'s orders and see that he placed two orders for the SentrySafe Combination Fire Safe. He has contacted our [redacted] service team and they have price matched the items to $88 each as he requested. We emailed Mr. [redacted] this and the terms and conditions of our price match. Additionally, we do apologize for the experience Mr. [redacted] had with this price match request. We have escalated all coaching opportunities to the appropriate team to address. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] L.
Walmart.com

Initial Business Response /* (1000, 5, 2014/07/30) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding an unauthorized activity on her account. We thank you for the opportunity to address her concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
After we received Ms. **'s complaint, we reviewed her Walmart.com account and order history. Walmart.com takes great care to ensure the safety and security of our customers' financial information stored on our site and to properly verify all purchases made on our site. Unfortunately, unauthorized or fraudulent charges occur. Ms. **'s $50.00 gift card was compromised. Ms. **'s account has been disabled. We have issued Ms. ** a $75.00 gift card for the inconvenience and troubles she has experienced. As such, Walmart.com considers this matter closed.
Again, we thank Ms. ** for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am -5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com
Initial Consumer Rebuttal /* (2000, 7, 2014/08/06) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 10, 2014/02/25) */
RE: Revdex.com Case # XXXXXXXX
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding order XXXXXXXXXXXXX. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us...

with her feedback and comments.
After we received Ms. [redacted]' complaint, we immediately took corrective action to rectify her issue. We have confirmed the mail-in-rebate for the Oral B toothbrush was a clickable link that directed the customer to a PDF. The PDF would then need to be printed and mailed to the manufacturer before the deadline date. However, as a one-time courtesy, we have issued an adjustment credit of $30 into Ms. [redacted]' account. We informed her about the refund we issued under incident XXXXXX-XXXXXX and advised her to contact us if she still needed assistance. We have not heard back from her. In light of this, Walmart.com considers this matter resolved. However, Ms. [redacted] is always welcome to contact us if she has any follow up questions or concerns.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com
Final Consumer Response /* (2000, 12, 2014/02/26) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 5, 2015/08/28) */
RE: [redacted] Case #XXXXXXXX
Walmart.com received Mr. [redacted]'s complaint regarding his marketplace order from Unbeatablesale.com. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he...

has taken to provide us with his feedback and comments.
After we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. We have arranged for the marketplace retailer Unbeatablesale.com to contact Mr. [redacted] to discuss the status of his order. We soon confirmed that Unbeatablesale.com contacted Ms. [redacted] and provided the status of her order. In addition, we communicated Ms. [redacted]'s concerns regarding the unsatisfactory level of service he received with the appropriate departments to make sure that corrective action will be made. As a courtesy for the inconvenience, we have issued Mr. [redacted] a courtesy egift card to help him with his next online or in-store purchase. On August 27, 2015, we attempted to call Mr. [redacted] at (XXX) XXX-XXXX, but he was not available. We sent Mr. [redacted] an email explaining these details and advised him to contact us if he still needed assistance. We have not heard back from him. In light of this, Walmart.com considers this matter closed. However, Mr. [redacted] is more than welcome to contact us if he still needs assistance.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com