Walmart.com

Initial Business Response /* (1000, 10, 2015/03/20) */
Walmart.com received a Revdex.com complaint from [redacted] regarding her recent order. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. On March 5, 2015, Ms. [redacted] placed an order for various household items. When she received her package, the laundry detergent was damaged and leaked. A replacement was issued, however, the laundry detergent leaked again. She was refunded for that item. We have also escalated this to our fulfillment team regarding the packaging of this delivery. For the inconvenience, we have issued a $10 Egift Card. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] L.
Walmart.com

Walmart.com received a Revdex.com complaint from [redacted] regarding his recent order. We thank you for the opportunity to address [redacted] concerns and appreciate the time he has taken to provide us with his feedback and comments.After we received [redacted] complaint, we reviewed his...

Walmart.com account and order history. [redacted] order was from Altatac, a third party Walmart Marketplace Seller. When products are ordered from a Marketplace Seller, all returns and refunds for products are handled through the specific Seller. Please note, we do provide contact information for each Marketplace Seller on walmart.com, and the customer is notified at the time of order that they are purchasing the item from the Marketplace Seller. Additionally, the product description includes the specific Seller’s Shipping and Return Policy.We notified the Altatac’s support team about [redacted] concerns advising them the order arrived late and that [redacted] was requesting a refund on the shipping charges. On January 3, 2017, we contacted [redacted] directly and apologized for the inconvenience that this delay had caused. In addition for the difficulties he experienced he was given a 10% discount off his order and his shipping charges had been refunded. In light of this, Walmart.com considers this matter closedAgain, we thank [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at [redacted] between the hours of 8am – 5pm, Pacific Time. Sincerely, [redacted] Walmart.com

Initial Business Response /* (1000, 15, 2016/01/18) */
Walmart.com received a Revdex.com complaint from [redacted] regarding his Walmart Credit Card. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his feedback and...

comments.
After we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. We contacted Mr. [redacted] and he advised us this complaint was regarding issues with his Walmart Credit Card. We escalated this over to the appropriate team to resolve. The final response from our credit card team is attached. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] L.
Walmart.com
Initial Consumer Rebuttal /* (3000, 18, 2016/01/20) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The company is not addressing a late free that was applied to the account on the previous statement the one before the Payment due on 19th of December the one for November.
Final Business Response /* (4000, 20, 2016/02/09) */
Walmart.com received Mr. [redacted]'s additional rebuttal arising from his original Revdex.com complaint. This was re-escalated to our Walmart Credit Card team. Their response is attached. In light of the events, Walmart considers this matter closed. If either of you have any further questions or comments, please feel free to contact us.
Sincerely,
[redacted] L.
Walmart.com
Final Consumer Response /* (2000, 22, 2016/02/12) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 11, 2014/04/15) */
Walmart.com received a Revdex.com complaint from [redacted] regarding an order she placed for a Coaster Bunk Bed. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her...

feedback and comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. When we spoke to Ms. [redacted] she advised us her issued has been closed. We apologized for the experience she had and issued a $50.00 eGift Card for her troubles. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am -5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com

Initial Business Response /* (1000, 5, 2014/09/19) */
RE: [redacted]/Revdex.com Case
Walmart.com received a Revdex.com complaint from Mr. [redacted]. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his feedback and comments. ...


After reviewing Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. We have confirmed that Mr. [redacted] was sent two replacement motors for his treadmill that were defective. On September 19, 2014, we communicated with Mr. [redacted] via email. We apologized for the inconvenience and offered to issue him a courtesy refund for his treadmill and warranty, which he accepted. We issued him a courtesy refund for his treadmill and warranty and provided our contact information should he still need assistance. In light of this, Walmart.com considers this case closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] M.
Walmart.com
Initial Consumer Rebuttal /* (2000, 7, 2014/09/24) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 6, 2015/12/31) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding her recent order. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
After Walmart.com received Ms. [redacted]'s complaint, we reviewed her account and order history. Ms. [redacted] placed an order on December 6, 2015 and was provided an estimated delivery date of December 14, 2015. However, by that date she had not received her order and it appeared to be lost in transit. We reached out to Ms. [redacted] and apologized for the inconvenience. Because she did not receive her order, a full refund was issued. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] T.
Walmart.com
Initial Consumer Rebuttal /* (3000, 8, 2016/01/05) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I was not contacted by Walmart regarding my order. It took several attempts of me reaching out to Walmart.com with questions regarding my order. I was informed on several occasions there was no problem with my order and that everything was processed properly. Walmart has documents that prove this. I had to go through several walmart.com [redacted] service team members and managers to request a refund. I was told that was not the process on several occasions. Finally, after weeks of wasted time and hours later, I was told my refund would be processed asap.
Walmart.com fails to take responsibility for misleading customers in an effort to get them to buy products online in hopes that they may arrive around the estimated time frame. The staff is rude and unaware of the proper procedures when it comes tot he company they work for. How is it that no associate was aware that there is a third party involved when shipping certain items? The response provided is a sad excuse from a profitable business that does not value those who spend their money to increase Walmart.com profits.
Final Business Response /* (4000, 10, 2016/01/22) */
Walmart.com received Ms. [redacted]'s additional rebuttal arising from her original Revdex.com complaint. We have attempted to contact Ms. [redacted] so that we may discuss a satisfactory resolution for her. We have reached out via phone and email on January 19 and 21, 2016. We have not heard back from her. Walmart.com considers this matter closed at this time. However, we urge Ms. [redacted] to contact us directly if she still needs assistance.
Sincerely,
[redacted].
Walmart.com

Initial Business Response /* (1000, 5, 2016/01/11) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] regarding his refund request for cancelled order#XXXXXXXXXXXXXX. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with...

his feedback and comments.
After we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. Mr. [redacted]'s order was cancelled on December 27, 2015. On the same day of cancellation Mr. [redacted]'s Gift Card was refunded and the authorization hold on his Visa was reversed. Mr. [redacted] has made other purchases using his refunded Gift Card since December 27, 2015. We have attempted to reach Mr. [redacted] and we have not heard back. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] J.
Walmart.com
Initial Consumer Rebuttal /* (3000, 7, 2016/01/14) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Walmart cancelled my order on December 27th but did not refund my gift card.After numerous calls to walmart.com I was finally able to get some help and was not shoved off to someone else.I was able to because I asked for someone who speaks English able to get the situation resolved on January X XXXX.I was also sent a gift card because the other supervisor did not know what she was doing.I was told after 48 hours this should have been cancelled and A refund issued NOT 10 days Later.Walmart has the worst [redacted] service I have ever dealt with.And yes I have finally been able to buy the phone my daughter bought me from the store that someone returned and was put back on the shelf 12 days after Christmas.What a horrible experience
Final Consumer Response /* (2000, 8, 2016/01/15) */

Initial Business Response /* (1000, 12, 2015/01/13) */
[redacted] received a Revdex.com complaint from **. [redacted] regarding her refund request for the Nextbook 10.1" Intel Quad Core 2-In-1 Detachable Windows 8.1 Tablet of order#[redacted]. We thank you for the opportunity to address **....

[redacted]g's concerns and appreciate the time she has taken to provide us with her feedback and comments.
After we received **. [redacted]g's complaint, we reviewed her [redacted] account and order history. We have contacted **. [redacted]g and advised her that on December 23, 2014 we processed $195.56 refund. **. [redacted]g has contacted back and confirmed the refund has been received. As such, [redacted] considers this matter closed.
Again, we thank **. [redacted]g for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at [redacted] between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Initial Consumer Rebuttal /* (2000, 14, 2015/01/15) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I except their response because I have received my refund as promised and Im very satisfied with the results.

Initial Business Response /* (1000, 12, 2014/12/29) */
Dear Dispute Resolution Specialist,
This is to notify your agency again that the above referenced complaint has been received and determined that this is an issue for the marketplace retailer TheDigitalPavilion.com. Please be...

informed that this concern has been forwarded to their attention and they will respond directly to your agency with a response. We would like to request an extension for complaint XXXXXXXX, to give the marketplace retailer additional time to work toward a resolution of her issue.

Walmart.com received a Revdex.com complaint from[redacted] regarding her recent order....

We thank you for the opportunity to address [redacted] concerns and appreciate the time she has taken to provide us with her feedback and comments.After we received [redacted] complaint, we reviewed her Walmart.com account and order history. On April 20, 2016, [redacted] purchased a Snapper Self Propelled Gas Mower and a 3 Year service plan. When the mower began to malfunction, she reached out to service plan provider, Asurion. However, due to the mower still being covered under the manufacture warranty she was referred to the manufacture, MTD to have the mower serviced. We apologize for any inconvenience that this has caused [redacted]. We contacted [redacted], provided her with an authorized service center for MTD, so that she could schedule an appointment to have the mower be serviced or replaced as necessary. As such, Walmart.com considers this matter closed.Again, we thank [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at [redacted] between the hours of 8am – 5pm, Pacific Time. Sincerely, [redacted]
Walmart.com

Initial Business Response /* (1000, 6, 2015/12/22) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding her late to arrive order. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. We have made several attempts to reach Ms. [redacted] and we have not heard back. In order to provide the best resolution possible, we will need to speak with Ms. [redacted]. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted]'s for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] J.
Walmart.com

Initial Business Response /* (1000, 5, 2015/07/23) */
RE: [redacted]/Revdex.com Case
Walmart.com received a Revdex.com complaint from Ms. [redacted]. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. We confirmed that the instruction manual, shelves, and net for the gazebo Ms. [redacted] ordered were missing. We contacted the manufacturer of the gazebo and they have agreed to send Ms. [redacted] the missing items. In addition, as a courtesy for the inconvenience, we have issued Ms. [redacted] a $50 refund back to her original method of payment. In light of this, Walmart.com considers this case closed. However, Ms. [redacted] is more than welcome to contact us if she still needs assistance.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] M.
Walmart.com
Initial Consumer Rebuttal /* (2000, 7, 2015/07/29) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Final Consumer Response /* (2000, 24, 2015/09/17) */
As of 9/16/2015, I have been contacted by Walmart and they have refunded the purchase price of the gazebo. Please mark this case as resolved.
Sincerely,
[redacted]
Final Business Response /* (4000, 22, 2015/09/17) */
Walmart.com received Ms. [redacted]'s additional rebuttal arising from her original Revdex.com complaint. We have reached out to Ms. [redacted] and offered another gazebo or a full refund. Ms. [redacted] chose to be refunded. We refunded $165.30 back onto her original method of payment. For all of the inconveniences she experienced we have also issued a $25.00 eGift card. Walmart.com considers this matter closed at this time. However, if either of you have any further questions or comments please feel free to contact us.
Sincerely,
[redacted]
Walmart.com

Initial Business Response /* (1000, 5, 2014/05/05) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding her damaged and cancelled orders. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her...

feedback and comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. Research revealed to us that Ms. [redacted]'s orders for the Vizio 70" Class Razor LED (2.35" ultra-slim) 1080p 120Hz HDTV, E701i-A3, Smart TV were being cancelled due to backorder issue. We have resolved the issue and a new order has been placed for Ms. [redacted] with adjustments for satisfaction. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com

Initial Business Response /* (1000, 5, 2014/09/25) */
RE: [redacted]/Revdex.com Case
Walmart.com received a Revdex.com complaint from Mr. [redacted]. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his feedback and...

comments.
After reviewing Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. We have confirmed that Mr. [redacted]'s order XXXXXXXXXXXXX was delivered to his selected Ship To Store Walmart location on August 28, 2014 and a pick up reminder email was sent out to him on the same day. We also confirmed two pick up reminder emails were emailed to him on September 5, 2014 and September 9, 2014. Unfortunately, Mr. [redacted]'s order was not picked up on the expiration date September 12, 2014 that caused the order to be returned.
On September 23, 2014 we spoke with Mr. [redacted] directly and confirmed he no longer needed assistance with his order XXXXXXXXXXXXX, but instead requested assistance with another order that he received damaged. Mr. [redacted] provided us with an order that we confirmed belonged to the Marketplace vendor Wayfair.com. On September 24, 2014, we were able to communicate Mr. [redacted]'s issue with the Wayfair support group. The Wayfair support group advised that they will be contacting Mr. [redacted] directly to resolve the issue he has with his Wayfair order. In light of this, Walmart.com considers this case closed.
Again, we thank Ms. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] M.
Walmart.com
Initial Consumer Rebuttal /* (2000, 7, 2014/10/01) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 5, 2016/02/08) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding her cancelled order#XXXXXXXXXXXXX. We thank you for the opportunity to address Ms. [redacted]' concerns and appreciate the time she has taken to provide us with her feedback...

and comments.
After we received Ms. [redacted]' complaint, we reviewed her Walmart.com account and order history. We have spoken with Ms. [redacted] and we advised her that her Gift Card order was cancelled because they would not have been fulfilled as the $25.00 Gift Cards, and she would have received the $10.00 Gift Cards instead due to fulfillment issues. Per out terms and conditions regarding cancellations: There may be certain orders that we are unable to accept and must cancel. http://help.walmart.com/app/answers/detail/a_id/138. For the inconvenience we have issued Ms. [redacted] a $15.00 Gift Card. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] J.
Walmart.com

Initial Business Response /* (1000, 6, 2014/04/02) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding Shark Sonic Duo Floor & Carpet Cleaner that arrived damaged. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has...

taken to provide us with her feedback and comments.
After we received Ms. [redacted] complaint, we reviewed her Walmart.com account and order history. Ms. [redacted] ordered Shark Sonic Duo Floor & Carpet Cleaner and advised that the box and product were in terrible condition. This has been escalated to the appropriate department to review and address. We contacted Ms. [redacted] and she informed us she was able to bring in her local Walmart store. They have issued a refund and she used the refund to purchase a new one. In light of these events, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com

Initial Business Response /* (1000, 10, 2014/12/09) */
[redacted] received a Revdex.com complaint from [redacted] regarding her request to have the shipments of order#2677247640103 intercepted, refund request and Walmart Credit Card promotion request. We thank you for the opportunity...

to address [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and comments.
After we received [redacted]'s complaint, we reviewed her [redacted] account and order history. We have attempted to reach [redacted] several times for resolution and have not been contacted back. In order to provide the best resolution possible, we would need to speak with [redacted]. In regards to the Walmart Credit Card promotion, [redacted] would need to reach out to Walmart Credit Card Services at [redacted] or call [redacted] As such, [redacted] considers this matter closed.
Again, we thank [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at [redacted] between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]

Initial Business Response /* (1000, 15, 2014/11/28) */
[redacted] received a Revdex.com complaint from [redacted] regarding the order he attempted to place for an Emerson TV. We thank you for the opportunity to address his concerns and appreciate the time he has taken to provide us with his...

feedback and comments.
After we received [redacted]'s complaint, we reviewed his [redacted] account and order history. Unfortunately, our records indicate that the item quickly went out of stock and his order was canceled. Please note, while we try to keep our website updated at all times, there may be instances where some items are briefly listed as available, when in fact, they are no longer available. We have issued [redacted] a $183.00 eGift Card for the difference of the TV to put towards the purchase of a new one. We left [redacted] a message with this information. As such, [redacted] considers this matter closed.
Again, we thank [redacted] Aguilar for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at [redacted] between the hours of 8am -5pm, Pacific Time.
Sincerely,
[redacted]
[redacted]
Initial Consumer Rebuttal /* (3000, 17, 2014/12/15) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I was in the right for buying tv's at price they posted , told me free pick up at walmart in ([redacted]) with confirmation number. I drove half hour to walmart early morning around 830am. So I kindly walk up to the manager showed him my confirmation number.He told me the tv's was sold out , but he told me I can still purchase the same TV online and have it shipped free to the store. He said all the TV's in the back are for black friday and he would not let me purchase a TV in the back even though they did have them. So Walmart canceled my order for both TV's. When I got home, I tried for "a week" to purchase that TV with no luck. Walmart ended up taking away the price of the TV. I was lead to believe I was going to get the TV's for the price I originally paid/purhcased this for. They did give me a $183 which was the difference of what the TV's cost. Whatever happened to the customer comes first. Why was I told I could still get the TV's for the price. All I wanted was to purchase the same tv's for the price they had them listed for and I purhcased.
Final Business Response /* (4000, 19, 2014/12/17) */
[redacted] received [redacted]'s additional rebuttal arising from his original Revdex.com complaint. Unfortunately, our records indicate that the items quickly went out of stock. Please note, while we try to keep our website updated at all times, there may be instances where some items are briefly listed as available, when in fact, they are no longer available. We are truly sorry that [redacted] was misinformed. We issued [redacted] a $183.00 eGift Card to put towards a comparable TV. In light of these events, [redacted] considers this matter closed at this time. If either of you have any further questions or comments, please feel free to contact us.
Sincerely,
[redacted]
[redacted]

Initial Business Response /* (1000, 10, 2015/03/05) */
Walmart.com received a Revdex.com complaint from [redacted] regarding his item that he did not receive. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his feedback...

and comments.
After we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. Mr. [redacted] placed an order on 2/18/2015 for an Apple Ipad mini. Per the tracking it shows it was delivered on 2/24/2015 at 12:37 PM. Mr. [redacted] did not receive the delivery. Due to the type and price of the item, Mr. [redacted] will need to file a police report for the stolen item. We contacted his local police department in [redacted], ** and they have advised that a police report can be made over phone if Mr. [redacted] cannot drive down to the station. We have tried to contact Mr. [redacted], but have not heard back from him. Mr. [redacted] can contact us directly to discuss this matter.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] L.
Walmart.com

Initial Business Response /* (1000, 15, 2014/08/29) */
Walmart.com received a Revdex.com complaint from [redacted] regarding an issue with a price error. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his feedback and...

comments.
After we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. We recently experienced on our website a price error which due to a technical error, resulted in the Sterilite File Crate, Set of 6 showing incorrect pricing. Once we became aware of this issue, we immediately took corrective action to investigate and rectify the error. We apologize for the inconvenience this caused Mr. [redacted] and issued him a $25.00 eGift Card for the inconvenience. We have reached out to Mr. [redacted] with this information and have not heard back from him. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com