Walmart.com

Complaint: [redacted]I am rejecting this response because: They are mistaken the issue has not been solved.Sincerely,[redacted]

Initial Business Response /* (1000, 15, 2016/02/10) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] in regards to his order. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his feedback and comments.
After...

Walmart.com received Mr. [redacted]'s complaint, we reviewed his account and order history. Unfortunately a replacement was sent to Mr. [redacted] in error and he was billed for it. We have addressed all of the coaching opportunities with our [redacted] service department to ensure this doesn't continue to be a problem. A full refund was issued for the replacement order and confirmed with Mr. [redacted]. As compensation for the issues surrounding his order, we have sent Mr. [redacted] a $40 eGift card that can be used online or in the store. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com

Initial Business Response /* (1000, 5, 2015/12/14) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] regarding his recent order. We thank you for the opportunity to address Mr. [redacted]' concerns and appreciate the time he has taken to provide us with his feedback and...

comments.
After we received Mr. [redacted]' complaint, we reviewed his Walmart.com account and order history. On November 27, 2015, Mr. [redacted] placed an order for a Roku Smart LED HDTV for same day pick up at his local Walmart store. When the store went to fulfill the order, the item was out of stock and the order had to be canceled. We contacted Mr. [redacted] to advise him the item is no longer in stock and issued him a $50.00 eGift card for his inconvenience. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] B.
Walmart.com

Initial Business Response /* (1000, 5, 2016/02/17) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] regarding his recent order. We thank you for the opportunity to address Mr. [redacted]' concerns and appreciate the time he has taken to provide us with his feedback and...

comments.
After we received Mr. [redacted]' complaint, we reviewed his Walmart.com account and order history. Due to a technical error, our website displayed an inaccurate description for the pistol cases Mr. [redacted] purchased on January 8, 2016. Once we became aware of this issue, we immediately took corrective action to investigate and rectify the error.
We have tried to reach Mr. [redacted] several times to discuss this situation at
(XXX) XXX-XXXX and via email, but have been unsuccessful. Walmart.com considers this matter closed but we encourage Mr. [redacted] to contact us directly if he needs further assistance. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] B.
Walmart.com

Initial Business Response /* (1000, 15, 2014/12/17) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding cancelled order#XXXXXXXXXXXXX. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her...

feedback and comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. We have spoken with Ms. [redacted] and we advised her that the Disney Infinity: Disney Originals (2.0 Edition) Toy Box Starter Pack (PS3) was cancelled because the store did not have enough inventory in order to fulfill her order. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] J.
Walmart.com
Initial Consumer Rebuttal /* (3000, 17, 2014/12/19) */
(The consumer indicated he/she DID NOT accept the response from the business.)
My problem with this response is that the product was ordered on cyber Monday. I got out of bed at 3am to make sure I got the product I wanted. The computer did not say out of stock. If I had it shipped to home instead of in store pick up there would be no problem. The problem is their in store pick up procedure. After you put your order in and they charge your account someone at the stores runs around to see if they can find it. Are you kidding me?? This is 2014 and the compute should reflect if it is not in stock at the store. Whomever "runs " around at the store in the morning do they look at the orders in the order that they came I ? This is a very poor practice. After I was told there were out of stock the computer was still allowing me to order it and free pick up at store today. This is false advertising because you said you were out of stock!
Final Business Response /* (4000, 19, 2014/12/26) */
Walmart.com received Ms. [redacted]'s additional rebuttal arising from her original Revdex.com complaint. The original Case#XXXXXXXX was in regards to the cancelled Disney Infinity: Disney Originals (2.0 Edition) Toy Box Starter Pack (PS3) of order#XXXXXXXXXXXXX. Walmart.com considers this matter closed.
If this is a new issue Ms. [redacted] will need to file a new complaint.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] J.
Walmart.com
Final Consumer Response /* (4200, 21, 2015/01/02) */
(The consumer indicated he/she DID NOT accept the response from the business.)
No I don't accept. So just because they say they consider this closed that's it? Must be nice. They need to acknowledge that they need a better system for in store pick up and don't call me at ten o'clock at night to discuss this. I live on the East cost, but you do t even take the time to look at that before you call someone!

Initial Business Response /* (1000, 18, 2015/12/15) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] regarding his recent orders. We thank you for the opportunity to address Mr. [redacted]' concerns and appreciate the time he has taken to provide us with his feedback and...

comments.
After Walmart.com received Mr. [redacted]' complaint, we reviewed his account and order history. On October 11, 2015, Mr. [redacted] placed an order for a Better Homes and Gardens Dining Table along with matching chairs. Unfortunately, the table arrived damaged. Mr. [redacted] was issued several replacement tables, which arrived damaged as well. We have apologized to Mr. [redacted] for this inconvenience. We contacted the appropriate teams to address the root cause and worked with Mr. [redacted]' local Walmart store to have a table delivered to the store undamaged. Additionally, the Store Manager was able to have the table delivered from the store to Mr. [redacted]' home. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] T.
Walmart.com

Final Consumer Response /* (2000, 6, 2015/12/10) */
a Walmart representative contact me my items are at the store and are ready for me to pickup. and also gave me a 30 gift card. still I feel the practice they use is not right they need to state where items are being purchased from not sold...

by Walmart. I will not order from them again. thank you

Initial Business Response /* (1000, 10, 2015/06/26) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding her refund request for order#XXXXXXXXXXXXX. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with...

her feedback and comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. We researched Site to Store order#XXXXXXXXXXXXX for the Refurbished Sanyo FVD48P4 48" 1080p 60Hz Class LED HDTV, this shipment was lost in transit. On June 21, 2015 we refunded $337.29 back to her original method of payment. We have spoken with Ms. [redacted] has confirmed she received the refund for the lost order. For the inconvenience and delay we have issued a $20.00 eGift card. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] J.
Walmart.com

Initial Business Response /* (1000, 7, 2015/12/28) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] in regards to an issue with a refund request. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her...

feedback and comments.
After Walmart.com received Ms. [redacted]'s complaint, we reviewed her account and order history. Ms. [redacted] was able to provide a receipt showing she returned her laptop and a full refund was issued on December 17, 2015. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com

Initial Business Response /* (1000, 5, 2014/12/23) */
[redacted] received a Revdex.com complaint from [redacted] regarding the incorrect item he received and the return thereof. We thank you for the opportunity to address [redacted]'s concerns and appreciate the time he has taken to provide us...

with his feedback and comments.
After we received [redacted]'s complaint, we reviewed his [redacted] account and order history. We have attempted to reach [redacted] via email ([redacted]). In order to provide the best resolution possible we would need to speak with [redacted]. As such, [redacted] considers this matter closed.
Again, we thank [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at [redacted] between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
[redacted]

Initial Business Response /* (1000, 11, 2014/12/03) */
RE: [redacted]/Revdex.com Case
[redacted] received a Revdex.com complaint from [redacted]. We thank you for the opportunity to address [redacted]'s concerns and appreciate the time he has taken to provide us with his feedback and...

comments.
After we received [redacted]'s complaint, we reviewed his [redacted] account and order history. We have confirmed that [redacted] contacted the Product Care plan group on May 5, 2014. The Product Care plan group completed troubleshooting steps with [redacted] and set up service with University Service. University Service attempted to call [redacted] multiple times on June 10, 2014, June 11, 2014, and September 17, 2014, but they were unable to reach him. University Service advised that the customer did not pick up any of the calls and a voicemail was not available to leave a message. We contacted the Product Care plan group and they have arranged to contact [redacted] directly to discuss his Revdex.com complaint. On December 2, 2014, we notified [redacted] that the Product Care group would be contacting him again to discuss his issue. We advised [redacted] to contact us back if he still needed assistance. In light of this, [redacted] considers this matter closed. However, [redacted] is more than welcome to contact us if he has any follow up questions or concerns.
Again, we thank [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at [redacted] between the hours of 8am -5pm, Pacific Time.
Sincerely,
[redacted]
[redacted]

Initial Consumer Rebuttal /* (3000, 13, 2014/12/08) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The chosen provider by the Product Care team never contacted me. They are lying. All I want is my money refunded to me at this point. This was clearly outlined in the original complaint.
Final Business Response /* (4000, 21, 2014/12/15) */
December 15, 2014
[redacted]
[redacted]
Dear [redacted],
On behalf of N.E.W., please accept this letter in response to your inquiry filed with the Revdex.com of Arkansas, Inc., under the above referenced file number. I would like to offer my apology that your experience with N.E.W. did not meet your expectations.
Your complaint was filed against Walmart and forwarded to N.E.W. for reply.
[redacted] and its member company N.E.W. Customer Service Companies, LLC (N.E.W.), is a third-party administrator of extended service plans, buyer protection services and product support programs that serves more top consumer electronics retailers than any other provider. N.E.W. offers retailers and manufacturers innovative, customizable solutions for the delivery of customer service and support throughout the product ownership experience.
N.E.W. strives to provide world class customer service. Each call or letter that comes into N.E.W. regarding concerns or issues relating to our service plan(s) is thoroughly investigated.
According to your complaint filed with the Revdex.com you state the following:
"WalMart and [redacted] are not honoring the terms of the extended warranty I purchased and have given me the run around, not even attempting to service.
I purchased an extended warranty and television via WalMart.com as my local store did not carry this model in store. Several months ago I began having issues with the power and sound on the tv. I spoke to my local store in [redacted] who informed me that I needed to go online for help since I didn't buy the TV in the store. I go online to the horribly slow site and eventually get told I have to phone in because there is an issue. I get walked through the same troubleshooting I did before and they determine that a service tech needs to come out. The service provider made absolutely no effort to contact and coordinate the TV repair. I have attempted several times since to coordinate repair but am met with unwilling and rude customer service professionals."
The desired resolution listed in your complaint is:
"I would like my money for this TV refunded - effectively serving out the terms of the extended warranty."

A review of your service history for the service plan you purchased has been completed. The research revealed a call from you on May 5th for service on your television. Troubleshooting was completed and service was set up with University TV Service and the service center attempted to call you the same day. Additional attempts were made to contact you on June 10th and 11th but no one answered your line and no voicemail was available for a message to be left. The service plan you purchased expired on September 17th and no additional communication has been initiated by you or N.E.W.
A resolution specialist named [redacted] spoke with you and advised us that she had extended your service plan to the end of 2014 so you could have your television serviced. [redacted] found a service center for you to utilize and worked with them in insure your television repair would be expedited. According to notes in your service request on December 9th, University TV has been authorized to have the parts for your television sent overnight for faster delivery.
I hope having your television repaired provides you with the necessary information to close out this complaint filed against N.E.W. If we can be of further assistance to you regarding this matter, please do not hesitate to contact me directly at [redacted].
Regards,
[redacted]
Final Consumer Response /* (2000, 24, 2014/12/16) */
(The consumer indicated he/she ACCEPTED the response from the business.)
The service representative reached out to me and discussed the service option. While the TV ultimately has been determined to not be serviceable - I am satisfied with the outcome. I would urge WalMart to stop doing business with [redacted] and consider a provider like [redacted].

Initial Business Response /* (1000, 10, 2016/01/22) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] in regards to his recent orders. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his feedback and...

comments.
After Walmart.com received Mr. [redacted]'s complaint, we reviewed his account and order history. We worked with our internal teams to ensure the gift cards purchased by Mr. [redacted] have been activated. Mr. [redacted] also received a $100 Vanilla Mastercard in error which he requested that we activate. Unfortunately, we were unable to locate an order for the card and were not able to activate it. Walmart.com has reviewed the correspondences that Mr. [redacted] had with our [redacted] service team and escalated all coaching opportunities to the appropriate team to review and address. As a one-time courtesy for the inconvenience, we sent Mr. [redacted] a $25 eGift card that he can use online or in the store. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com

Initial Business Response /* (1000, 10, 2014/11/14) */
RE: [redacted]/Revdex.com Case
Walmart.com received a Revdex.com complaint from Ms. [redacted]. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. We have confirmed Ms. [redacted]'s order was originally set up for Ship To Store delivery to the Walmart location [redacted] XXXXX. We also confirmed that Ms. [redacted]'s order was picked up on November 7, 2014. As a courtesy for the inconvenience, we have issued Ms. [redacted] a $30 egift card under order XXXXXXXXXXXXX. On November 13, 2014 and November 14, 2014, we attempted to contact Ms. [redacted] at (XXX) XXX-XXXX and through email. We left Ms. [redacted] a message explaining these details and advised her to contact us if she still needed assistance. We have not heard back from her. In light of this, Walmart.com considers this case closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] M.
Walmart.com

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Complaint: [redacted]I am rejecting this response because: This was not solved, I just gave up fighting, which is what they wanted me to do. I am disabled and they know that I can not left and repackage this TV and they know that it will cost alot to return it. This ia scam to cheat old and diabled people. Sincerely,[redacted]

Initial Business Response /* (1000, 10, 2014/10/20) */
RE: [redacted]/Revdex.com Case
Walmart.com received a Revdex.com complaint from Mr. [redacted]. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his feedback...

and comments.
After we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. We have confirmed his order was partially cancelled since the Disney Infinity: Marvel Super Heroes starter pack was no longer available.
We understand that Mr. [redacted] was inconvenienced after finding out his order was partially cancelled and receiving a negative experience with our [redacted] Care associates. We sincerely apologize for the inconvenience he experienced and want him to know that his concerns have been forwarded to the appropriate management groups. As a courtesy, we have arranged to sell Mr. [redacted] the starter pack at the price he originally paid and send him a $25 Walmart egift card to compensate him for the inconvenience. On October 20, 2014, we attempted to call Mr. [redacted] at (XXX) XXX-XXXX, but he was not available. We left him a voice message along with sending him an email explaining these details and provided our direct contact information so he could call us if he still needed assistance. Unfortunately, we have not heard back from him. In light of this, Walmart.com considers this case closed. However, we will continue to work with Mr. [redacted] on a resolution should he contact us back.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] M.
Walmart.com

Initial Business Response /* (1000, 16, 2016/02/10) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] in regards to his Walmart.com order. We thank you for the opportunity to address Mr. [redacted]' concerns and appreciate the time he has taken to provide us with his feedback and...

comments.
After Walmart.com received Mr. [redacted]' complaint, we reviewed his account and order history. Our records indicate that Mr. [redacted] placed two orders for same day pickup at his local Walmart store on December 17, 2015. Typically, when an order is placed, it can be cancelled so long as it has not been fulfilled yet. If an order is fulfilled by the store, it will be held for 7 days. If the customer chooses not to pick it up, the order is canceled and a full refund is issued. If a customer wishes to cancel their order sooner, the store is usually able to take care of the request for them. We apologize if this wasn't the case for Mr. [redacted] and for the difficulty he experienced with his orders. We have shared Mr. [redacted]' feedback with his local store manager who contacted him directly to discuss his concerns and made sure they were addressed. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at [redacted] between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com

Initial Business Response /* (1000, 5, 2015/12/15) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] regarding his recent order. We thank you for the opportunity to address Mr. [redacted]' concerns and appreciate the time he has taken to provide us with his feedback and...

comments.
After we received Mr. [redacted]' complaint, we reviewed his Walmart.com account and order history. On November 27, 2015, Mr. [redacted] placed two orders. Part of his order was shipped and arrived on time. The second part of his order was placed for same day pick up at his local Walmart store. When the store went to fulfill his second order, the item was out of stock and the order had to be canceled. We do apologize for the inconvenience this caused. We contacted Mr. [redacted] and advised that the item was now in stock and agreed to honor the discounted price. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] B.
Walmart.com

Initial Business Response /* (1000, 10, 2016/01/21) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding her recent order. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. On December 20, 2015, Ms. [redacted] placed an order for a Sceptre HDTV and unfortunately, due to a delay in transit, it was not delivered on time. Ms. [redacted] contacted our [redacted] service department regarding the delay and was issued a 20% discount off the purchase. We apologize for any inconvenience that this may have caused. We have tried to reach Ms. [redacted] several times to discuss this situation at (XXX) XXX-XXXX and via email, but have been unsuccessful. As such, Walmart.com considers this matter closed but we encourage Ms. [redacted] to contact us directly if she needs further assistance.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] B.
Walmart.com
Initial Consumer Rebuttal /* (3000, 12, 2016/01/27) */
(The consumer indicated he/she DID NOT accept the response from the business.)
No one has tried to reach me via phone. I tried responding to the email I received from Walmart, but I was unsuccessful. I left voicemails, but never received a call back.
Final Business Response /* (4000, 14, 2016/02/12) */
Walmart.com received Ms. [redacted]'s additional rebuttal arising from her original Revdex.com complaint. We were able to contact Ms. [redacted] and advised her that due to the overwhelming amount of orders from our holiday sales, her order was delayed in transit. We apologized for any inconvenience that this delay has caused. Ms. [redacted] was issued a 20% discount for her inconvenience. In light of these events, Walmart.com considers this matter closed at this time. If either of you have any further questions or comments, please feel free to contact us.
Sincerely,
[redacted] B.
Walmart.com
Final Consumer Response /* (2000, 16, 2016/02/18) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Walmart.com received Mr. [redacted]’s additional rebuttal arising from his original Revdex.com complaint. We have spoken with [redacted] and we advised that in order to place future orders he would need to use another email address other than the one he previously used. We have also emailed him ways on how to keep his accounts safe. We apologize for any misunderstanding in our previous  response. [redacted] has been mailed a $30.00 gift card for the missing Savings Catcher rewards. In light of these events, we consider this matter closed. If either of you have any further questions or comments, please feel free to contact us. Sincerely, [redacted] Walmart.com