Walmart.com

Walmart.com received [redacted] Revdex.com complaint regarding a  problem we recently experienced on our website, which due to a technical error, resulted in some items showing incorrect pricing.  Once we became aware of this issue, we immediately took corrective action to investigate and...

rectify the error.  Unfortunately, given the wide discrepancy in pricing, we have canceled orders.  Please note, we reserve the right, at our sole discretion, to refuse or cancel any order for any reason (including, but not limited to, inaccuracies or errors in product or pricing information). We apologize for the inconvenience and to show our appreciation for our customers, [redacted] should have received an email with a $25 eGift Card. Again, we sincerely apologize for this and hope that [redacted] will give us the opportunity to serve her again.If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at [redacted] between the hours of 8am – 5pm, Pacific Time. Sincerely, [redacted]Walmart.com

Initial Business Response /* (1000, 5, 2016/01/20) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding her recent order. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. On November 30, 2015, Ms. [redacted] placed an order from Christmas Central, one of Walmart.com's Marketplace Retailers. When products are ordered from a Marketplace Retailer, all claims are handled through the specific retailer. Please note, we do provide contact information for each Marketplace Retailer on walmart.com, and the [redacted] is notified at the time of order that they are purchasing the item from the Marketplace Retailer.
Due to the fact that Ms. [redacted] was not able to get assistance from Christmas Central, we have issued a full refund for her order and sent her a $20.00 eGift card for the inconvenience. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted].
Walmart.com

Initial Business Response /* (1000, 10, 2016/01/11) */
Walmart.com received a Revdex.com complaint from [redacted] regarding her recent order. We thank you for the opportunity to address Ms. [redacted]' concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
After we received Ms. [redacted]' complaint, we reviewed her Walmart.com account and order history. On November 21, 2015, Ms. [redacted] placed an order for a Your Zone 5-light Floor Lamp to be shipped to her local store. We do apologize for the inconvenience this has caused Ms. [redacted]. We have escalated this over to the store management team and they have contacted Ms. [redacted]. The store has advised her that the lamp was not delivered to them in the box that came to the store for pick up. The store has refunded Ms. [redacted] for the lamp and purchased a replacement for her at no cost. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] L.
Walmart.com

Initial Business Response /* (1000, 10, 2015/02/27) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding a double billing issue. We thank you for the opportunity to address her concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. We reached out to Ms. [redacted] and she advised us her issue has been resolved. In light of these events, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am -5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com

Initial Business Response /* (1000, 10, 2014/05/19) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] regarding his cancelled item. We thank you for the opportunity to address Mr. [redacted]' concerns and appreciate the time he has taken to provide us with his feedback and...

comments.
After we received Mr. [redacted]' complaint, we reviewed his Walmart.com account and order history. We have cared for the Mr. [redacted] with a new order with free shipping and pricing adjustments. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] J.
Walmart.com
Initial Consumer Rebuttal /* (2000, 12, 2014/05/22) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Satisfied with Walmart's customer service. [redacted] was very patient and proceeded to give me the discount afterwards. Thank you very much.

Initial Business Response /* (1000, 5, 2015/12/14) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] regarding his recent order. We thank you for the opportunity to address Mr. [redacted]' concerns and appreciate the time he has taken to provide us with his feedback and...

comments.
After we received Mr. [redacted]' complaint, we reviewed his Walmart.com account and order history. On November 27, 2015, Mr. [redacted] placed an order for a Roku Smart LED HDTV for same day pick up at his local Walmart store. When the store went to fulfill the order, the item was out of stock and the order had to be canceled. We contacted Mr. [redacted] to advise him the item is no longer in stock and issued him a $50.00 eGift card for his inconvenience. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] B.
Walmart.com

Initial Business Response /* (1000, 5, 2016/02/17) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] regarding his recent order. We thank you for the opportunity to address Mr. [redacted]' concerns and appreciate the time he has taken to provide us with his feedback and...

comments.
After we received Mr. [redacted]' complaint, we reviewed his Walmart.com account and order history. Due to a technical error, our website displayed an inaccurate description for the pistol cases Mr. [redacted] purchased on January 8, 2016. Once we became aware of this issue, we immediately took corrective action to investigate and rectify the error.
We have tried to reach Mr. [redacted] several times to discuss this situation at
(XXX) XXX-XXXX and via email, but have been unsuccessful. Walmart.com considers this matter closed but we encourage Mr. [redacted] to contact us directly if he needs further assistance. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] B.
Walmart.com

Initial Business Response /* (1000, 5, 2014/09/10) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding her orders that were cancelling. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her...

feedback and comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. Please know, Walmart.com takes great care to ensure the safety and security of our customers' financial information stored on our site and to properly verify all purchases made on our site. We have escalated this to our billing team and they have put her account in a positive state, so she is able to process orders. We apologize for the inconvenience this caused her. We left Ms. [redacted] a message at XXX-XXX-XXXX. We have not heard back from her. As such, Walmart considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am -5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com
Initial Consumer Rebuttal /* (3000, 7, 2014/09/12) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Walmart staff repeatedly blamed me, my banking and refused to advance to a manager, citing that no such service was available to the public, and they had the right to refuse service, without justifying ( and apparently in wrongly blaming) I see no explanation for what happened.
I see no repair for the multiple attempts to shop, and the refusal and then the hours spent with staff arguing and blaming. I was told this was their policy and that was simply that. This was clearly and remains so, discrimination. They also refused to answer the phone for the people from the banking source.
NO, I do not accept this as it continues to blame me. It is not possible to leave a message at the number listed. This is simply fabrication, back to back. I won't be calling WalMart and I probably won't be shopping WalMart this was very very inappropriate and very NEW JIM CROW.

Initial Business Response /* (1000, 10, 2015/07/10) */
Walmart.com received a Revdex.com complaint from [redacted] regarding his recent order. We thank you for the opportunity to address Mr. [redacted]' concerns and appreciate the time he has taken to provide us with his feedback and...

comments.
After we received Mr. [redacted]' complaint, we reviewed his Walmart.com account and order history. We contacted Mr [redacted]' and he has provided us with his bank statement showing the charge for $135.99. We have forwarded that to our billing team and they have advised that the charge was not from the online order that was cancelled. This was a charge for various household items from his local Walmart store located in [redacted], **. We have provided Mr. [redacted] a copy of the receipt from the store for the transaction. Additionally, we have forwarded this to the store team for any further assistance. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] L.
Walmart.com

Initial Business Response /* (1000, 10, 2015/09/29) */
09/29/2015
EE XXXXXX-XXXXXX
Proposed response for: Revdex.com #XXXXXXXX
Order number: XXXXXXX-XXXXXX
RESPONSE:
Walmart.com received a Revdex.com complaint from [redacted] regarding damaged playset upon delivery as well as an incorrect...

playset that was refused by [redacted]. We thank you for the opportunity to address [redacted]'s concerns and appreciate the time he has taken to provide us with his feedback and comments.
After we received [redacted]'s complaint, we reviewed his Walmart.com account and order history. The original order was done on the weekend of 8/16/2015, which Massachusetts tax-free weekend. Walmart returned the difference. Unfortunately, the wrong playset was delivered, which [redacted] refused. When the correct playset was delivered on 9/10/2015, the shipper discovered it was damaged. This playset was also returned. The last playset was delivered on 9/25/2015 and was not damaged.
The original price was $1747.94 and we made several adjustments which allowed the final price to be $1408.15. As such, Walmart.com considers this matter closed. I apologize for any frustration or inconvenience that this may have caused.
Again, we thank [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted].
Senior Specialist Operations-Executive Escalations

Initial Business Response /* (1000, 5, 2014/12/23) */
[redacted] received a Revdex.com complaint from [redacted] regarding the incorrect item he received and the return thereof. We thank you for the opportunity to address [redacted]'s concerns and appreciate the time he has taken to provide us...

with his feedback and comments.
After we received [redacted]'s complaint, we reviewed his [redacted] account and order history. We have attempted to reach [redacted] via email ([redacted]). In order to provide the best resolution possible we would need to speak with [redacted]. As such, [redacted] considers this matter closed.
Again, we thank [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at [redacted] between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
[redacted]

Initial Business Response /* (1000, 10, 2016/01/21) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding her recent order. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. On December 20, 2015, Ms. [redacted] placed an order for a Sceptre HDTV and unfortunately, due to a delay in transit, it was not delivered on time. Ms. [redacted] contacted our [redacted] service department regarding the delay and was issued a 20% discount off the purchase. We apologize for any inconvenience that this may have caused. We have tried to reach Ms. [redacted] several times to discuss this situation at (XXX) XXX-XXXX and via email, but have been unsuccessful. As such, Walmart.com considers this matter closed but we encourage Ms. [redacted] to contact us directly if she needs further assistance.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] B.
Walmart.com
Initial Consumer Rebuttal /* (3000, 12, 2016/01/27) */
(The consumer indicated he/she DID NOT accept the response from the business.)
No one has tried to reach me via phone. I tried responding to the email I received from Walmart, but I was unsuccessful. I left voicemails, but never received a call back.
Final Business Response /* (4000, 14, 2016/02/12) */
Walmart.com received Ms. [redacted]'s additional rebuttal arising from her original Revdex.com complaint. We were able to contact Ms. [redacted] and advised her that due to the overwhelming amount of orders from our holiday sales, her order was delayed in transit. We apologized for any inconvenience that this delay has caused. Ms. [redacted] was issued a 20% discount for her inconvenience. In light of these events, Walmart.com considers this matter closed at this time. If either of you have any further questions or comments, please feel free to contact us.
Sincerely,
[redacted] B.
Walmart.com
Final Consumer Response /* (2000, 16, 2016/02/18) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 5, 2014/02/25) */
Walmart.com received a Revdex.com complaint from [redacted] regarding an order she placed for an iPod Touch and Accessory Kit. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to...

provide us with her feedback and comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. Ms. [redacted] placed an order for an iPod Touch, and Accessory Kit. Ms. [redacted]'s box arrived with just the accessory kit. We have escalated this issue to the proper department. Also, we have refunded Ms. [redacted] for the iPod Touch in full for on February 25th for $300.97. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com
Final Consumer Response /* (2000, 7, 2014/02/27) */
(The consumer indicated he/she ACCEPTED the response from the business.)
The company refunded me the full amount as asked in a timely fashion.

Initial Business Response /* (1000, 5, 2014/06/02) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding her issue she was having with a refund. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with...

her feedback and comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. Ms. [redacted] returned a Delta-48-Piece Nursery Storage Set in January 2014 and did not receive her refund. Our Billing Department reviewed her account and issued Ms. [redacted] her refund. We apologized for the inconvenience this has caused her, and issued her a $30.00 eGift Card. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am -5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com

Initial Business Response /* (1000, 10, 2016/01/22) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] in regards to his recent orders. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his feedback and...

comments.
After Walmart.com received Mr. [redacted]'s complaint, we reviewed his account and order history. We worked with our internal teams to ensure the gift cards purchased by Mr. [redacted] have been activated. Mr. [redacted] also received a $100 Vanilla Mastercard in error which he requested that we activate. Unfortunately, we were unable to locate an order for the card and were not able to activate it. Walmart.com has reviewed the correspondences that Mr. [redacted] had with our [redacted] service team and escalated all coaching opportunities to the appropriate team to review and address. As a one-time courtesy for the inconvenience, we sent Mr. [redacted] a $25 eGift card that he can use online or in the store. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com

Initial Business Response /* (1000, 10, 2014/11/14) */
RE: [redacted]/Revdex.com Case
Walmart.com received a Revdex.com complaint from Ms. [redacted]. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. We have confirmed Ms. [redacted]'s order was originally set up for Ship To Store delivery to the Walmart location [redacted] XXXXX. We also confirmed that Ms. [redacted]'s order was picked up on November 7, 2014. As a courtesy for the inconvenience, we have issued Ms. [redacted] a $30 egift card under order XXXXXXXXXXXXX. On November 13, 2014 and November 14, 2014, we attempted to contact Ms. [redacted] at (XXX) XXX-XXXX and through email. We left Ms. [redacted] a message explaining these details and advised her to contact us if she still needed assistance. We have not heard back from her. In light of this, Walmart.com considers this case closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] M.
Walmart.com

Complaint: [redacted]I am rejecting this response because: This was not solved, I just gave up fighting, which is what they wanted me to do. I am disabled and they know that I can not left and repackage this TV and they know that it will cost alot to return it. This ia scam to cheat old and diabled people. Sincerely,[redacted]

Initial Business Response /* (1000, 15, 2015/02/05) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] regarding the damaged/defective Ematic 7" HD Quad-Core 8GB Kid Safe Tablets of order#XXXXXXXXXXXXX. We thank you for the opportunity to address Mr. [redacted]'s concerns and...

appreciate the time he has taken to provide us with his feedback and comments.
After we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. We have spoken with Mr. [redacted] and he has advised that he is not satisfied with the performance of the above items and has returned them. Mr. [redacted] states only 1 of the tablets he has purchased still works. For the inconvenience I have offered $50.00 eGift card and Mr. [redacted] has accepted this resolution. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
[redacted] J.
Walmart.com

Initial Business Response /* (1000, 10, 2015/11/22) */
Walmart.com received a Revdex.com complaint from [redacted] regarding his recent order. We thank you for the opportunity to address Mr. [redacted]' concerns and appreciate the time he has taken to provide us with his feedback and comments.
After...

we received Mr. [redacted]' complaint, we reviewed his Walmart.com account and order history. On October 23, 2015, Mr. [redacted] placed an order for a Nintendo console and games for same day pickup at his local Walmart store. When Mr. [redacted] placed his order, his payment information was immediately authorized for the full amount of the order. Unfortunately, the order did not pass [redacted] finance checks and was cancelled. When the order cancelled, the authorization hold was reversed. The time frame for the hold to fall off can vary depending on his bank's policy. We have tried to reach Mr. [redacted] several times to discuss this situation at (XXX) XXX-XXXX and via email, but have been unsuccessful. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted].
Walmart.com

Initial Business Response /* (1000, 10, 2014/10/20) */
RE: [redacted]/Revdex.com Case
Walmart.com received a Revdex.com complaint from Mr. [redacted]. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his feedback...

and comments.
After we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. We have confirmed his order was partially cancelled since the Disney Infinity: Marvel Super Heroes starter pack was no longer available.
We understand that Mr. [redacted] was inconvenienced after finding out his order was partially cancelled and receiving a negative experience with our [redacted] Care associates. We sincerely apologize for the inconvenience he experienced and want him to know that his concerns have been forwarded to the appropriate management groups. As a courtesy, we have arranged to sell Mr. [redacted] the starter pack at the price he originally paid and send him a $25 Walmart egift card to compensate him for the inconvenience. On October 20, 2014, we attempted to call Mr. [redacted] at (XXX) XXX-XXXX, but he was not available. We left him a voice message along with sending him an email explaining these details and provided our direct contact information so he could call us if he still needed assistance. Unfortunately, we have not heard back from him. In light of this, Walmart.com considers this case closed. However, we will continue to work with Mr. [redacted] on a resolution should he contact us back.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] M.
Walmart.com