Walmart.com

Initial Business Response /* (1000, 10, 2015/07/16) */
Walmart.com received a Revdex.com complaint from [redacted] regarding her recent order. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. On July 6, 2015, Ms. [redacted] placed an order for various household items. Ms. [redacted] has stated that a package was delivered and left at her door. The item that was delivered and left at her front door was for Sentry Zig-Zag Earbuds. Unfortunately, not all of our fulfillment centers have a signature on request for all deliveries. The other items within her order except the HP HPMXXXX X.5 x 11 Multipurpose Paper, show the packages were refused by the recipient and therefore they are being returned back to us. The HP HPMXXXX X.5 x 11 Multipurpose Paper was delivered to Ms. [redacted] via UPS on July 8, 2015 and signed for by her. A full refund has been issued back to Ms. [redacted]'s original form of payment. Additionally, we have escalated all coaching opportunities regarding her experience to the appropriate team to review and address. We have tried to contact Ms. [redacted], but have not heard back from her. For the inconvenience, we have issued a $10 Egift Card. As such, Walmart.com considers this matter closed.
If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] L.
Walmart.com
Initial Consumer Rebuttal /* (3000, 12, 2015/07/20) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Walmart is not being truthful regarding the complaint. Walmart is an irresponsible company and they have thousands of complaints by others to prove so. My complaint is not an isolated one. They routinely engage in these acts against consumers, show no concern, until they are confronted by reputable organizations such as Revdex.com. The government needs to enact regulations against these unscrupulous companies such as Walmart to protect consumers.I do thank Revdex.com for handling this matter, Walmart is unethical and this will only change once their is government regulation.
Final Business Response /* (4000, 14, 2015/07/27) */
Walmart.com received Ms. [redacted]'s additional rebuttal arising from her original Revdex.com complaint. We contacted Ms. [redacted] and she has addressed her concerns regarding leaving packages unattended as well as her experience with our [redacted] service team. We have escalated all coaching opportunities to the appropriate team to review and address. Regarding her concerns about leaving unattended packages, we have escalated that to the team to address that concern. For the inconvenience, we have issued a $50 Egift Card. In light of these events, Walmart considers this matter closed. If either of you have any further questions or comments, please feel free to contact us.
Sincerely,
[redacted] L.
Walmart.com

Initial Business Response /* (1000, 9, 2014/04/21) */
April 18, 2014
Submitted via Online Complaint System
Revdex.com of Arkansas, Inc
Attention: [redacted]
Re: Revdex.com Complaint Case File No. [redacted])
Dear Ms. [redacted]
This is to notify your agency...

that the above referenced complaint has been received and determined that this is an issue for Walmart Dotcom escalation team. Please be informed that this concern has been forwarded to their attention and they will respond directly to your agency with a response.
If you have any questions or need to provide further information regarding this complaint, you can either fax to my attention at (XXX)XXX-XXXX or call Walmart Dotcom at XXX-XXX-XXXX or by email them at [redacted]@walmart.com.
Thank you,
[redacted] B.
Resolution Specialist
Walmart Stores Inc.
Initial Consumer Rebuttal /* (2000, 20, 2014/05/13) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 10, 2014/04/01) */
RE: Revdex.com Case # XXXXXXXX
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding order XXXXXXXXXXXXX. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us...

with her feedback and comments.
After we received Ms. [redacted]'s complaint, we reviewed her account and order history. We spoke with Ms. [redacted] on March 29, 2014, and arranged for her to return the incorrect frame and issued her a $26.88 refund for her new order XXXXXXXXXXXXX. In addition, to assure her that this issue would not happen again, we notified the appropriate department with the necessary steps to correct the error. We advised her to contact us if she had any follow up questions or concerns. We have not heard back from her. In light of this, Walmart.com considers this matter closed. However, Ms. [redacted] is always welcome to contact us if she has any follow up questions or concerns.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] M.
Walmart.com

Initial Business Response /* (1000, 5, 2014/05/28) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] regarding the shipping charges of his orders above. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with...

his feedback and comments.
After we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. Mr. [redacted] has been refunded $3.19 for shipping for order#XXXXXXXXXXXXX and $12.79 for shipping for order#XXXXXXXXXXXXX. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] J.
Walmart.com
Initial Consumer Rebuttal /* (2000, 7, 2014/05/30) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 10, 2014/12/17) */
[redacted] received a Revdex.com complaint from [redacted] regarding an email she received from us. We thank you for the opportunity to address her concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
After we received [redacted]'s complaint, we reviewed her [redacted] account and order history. As customer goodwill we have issued [redacted] a $10.00 eGift Card. We would like [redacted] to send us the email she received to [redacted] as we would like to review the email. As such, [redacted] considers this matter closed.
Again, we thank [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at [redacted] between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
[redacted]
Initial Consumer Rebuttal /* (2000, 12, 2014/12/19) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 10, 2016/02/01) */
Walmart.com received a Revdex.com complaint from [redacted] regarding his recent order. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his feedback and...

comments.
After we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. On January 18, 2016, Mr. [redacted] placed an order for an Apple iPad mini 2 16GB WiFi for same day pick up at his local store. When the store went to fulfill the order, the item was out of stock and the order had to be canceled. We do apologize for the inconvenience this caused Mr. [redacted]. We contacted the market manager for the local stores in his area and they were able to hold one iPad for Mr. [redacted]. The store has followed up with us and advised that Mr. [redacted] picked up the iPad on 1/24/16 and they have honored the $199 price. Additionally, we have escalated this over to our Walmart Credit Card team regarding his issues. For the inconvenience, we have issued a $25 EGift card. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] L.
Walmart.com
Initial Consumer Rebuttal /* (2000, 12, 2016/02/08) */
(The consumer indicated he/she ACCEPTED the response from the business.)
The issue was resolved, actually very impressed by the effort and professional attitude they showed.
I'm very grateful with the timely response and resolution.

Initial Business Response /* (1000, 5, 2015/12/04) */
Walmart.com received a Revdex.com complaint from [redacted] regarding his recent order. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his feedback and...

comments.
After we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. We contacted Mr. [redacted] via phone at XXX-XXX-XXXX to get details of the issue. He advised that the complaint was a mistake as the order was never placed. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted].
Walmart.com
Initial Consumer Rebuttal /* (2000, 7, 2015/12/10) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I accept wal-mart's handling of my issue although I would advise them to modify their website so that this kind of incident doesn't happen in the future.

Initial Business Response /* (1000, 10, 2014/12/23) */
[redacted] received a Revdex.com complaint from [redacted] regarding the defective Metropolitan 5-Piece Dining Set, Multiple Colors; Finish: Espresso of order#[redacted]. We thank you for the opportunity to address [redacted]'s...

concerns and appreciate the time he has taken to provide us with his feedback and comments.
After we received [redacted]'s complaint, we reviewed his [redacted] account and order history. We have refunded [redacted] $180.83 back to his original payment method. As such, [redacted] considers this matter closed.
Again, we thank [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at [redacted] between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
[redacted]
Initial Consumer Rebuttal /* (2000, 12, 2014/12/26) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Though it took a long time to follow up , I am happy that walmart had refunded the money. I would continue shopping with them. Thanks Revdex.com for the excellent work that you are doing. Keep it up!!!

Initial Business Response /* (1000, 10, 2015/12/31) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] regarding his recent order. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his feedback and...

comments.
After we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. On November 26, 2015 Mr. [redacted] placed an order for a Sport ATV. Due to a shipping delay, the order was not going to arrive by the expected delivery date. The order was canceled and refunded. We contacted Mr. [redacted] to discus his concerns and he advised us that everything had been resolved. He no longer needed our assistance. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] B.
Walmart.com

Initial Business Response /* (1000, 5, 2014/10/27) */
Walmart.com received a Revdex.com complaint from [redacted] regarding a discrepancy in a product he has received. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his feedback...

and comments.
After we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. Mr. [redacted]'s order was from Wayfair, one of Walmart.com' s Marketplace Retailers. When products are ordered from a Marketplace Retailer, all returns and refunds for products are handled through the specific retailer.
Please note, we do provide contact information for each Marketplace Retailer on walmart.com, and the customer is notified at the time of order that they are purchasing the item from the Marketplace Retailer. Additionally, the product description includes the specific Retailer's Shipping and Return Policy.
We notified the Wayfair support team about Mr. [redacted]'s concerns and arranged for them to issue him a refund. On October 14, 2014, we contacted Mr. [redacted] directly and explained the refund arrangement we made with Wayfair. In light of this, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com

Initial Business Response /* (1000, 6, 2016/01/11) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding her recent order. We thank you for the opportunity to address Ms. [redacted]' concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
After we received Ms. [redacted]' complaint, we reviewed her Walmart.com account and order history. On December 12, 2015, Ms. [redacted] placed an order for 5 prepaid gift cards. Ms. [redacted] contacted our [redacted] service department to check if the cards needed to be activated and was told she would receive an activation email. Unfortunately this was incorrect and the cards had been active since December 13, 2015. We apologize for the misunderstanding with our [redacted] service department and have addressed the coaching opportunities. We contacted Ms. [redacted] and advised her that the gift cards were active. For the inconvenience, we sent her a $20.00 eGift card that can be used online or in the store. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] B.
Walmart.com
Initial Consumer Rebuttal /* (3000, 8, 2016/01/14) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Even though Walmart issued me a $20 gift card after my calling every day for over a week and my grandkids missing a gift from me. I think they should've did better My grand kids got nothing from me for Christmas and I truly think Walmart should've given them something for the inconvinence. If the cards were already activated none of the 6 or 7 people I spoke with couldn't have told me that? I'm done with Walmart and will never order or set foot in their store again!!!!
Final Consumer Response /* (2000, 9, 2016/01/15) */

Walmart.com received a Revdex.com complaint from [redacted] regarding her recent order. We thank you for the opportunity to address [redacted] concerns and appreciate the time she has taken to provide us with her feedback and comments.After we received [redacted]  complaint, we reviewed...

her Walmart.com account and order history. [redacted] order because it did not pass our security checks. When an order is cancelled, Walmart releases the authorization right away. However, the funds may not be immediately released to the customer’s account, in accordance with the policies of their Financial Institution. Walmart.com considers this matter closed but we encourage [redacted] to contact us directly if she need further assistance. Again, we thank [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at [redacted] between the hours of 8am – 5pm, Pacific Time. Sincerely, [redacted] Walmart.com

Initial Business Response /* (1000, 5, 2014/02/28) */
Walmart.com received a Revdex.com complaint from [redacted] regarding an order she placed for an iPod and MP3 Player. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with...

her feedback and comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. Ms. [redacted] contacted us stating she did not receive iPod. We initiated a trace with Federal Express and they confirmed the package was delivered on February 11th at 10:38 a.m signed for by [redacted] We advised Ms. [redacted] she will need to dispute the charges with her credit card company. In light of these events, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com
Initial Consumer Rebuttal /* (3000, 7, 2014/03/03) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This is unacceptable. I want my money back because the supervisor [redacted] told me that my item was reported as being misdelivered. The item was signed for by S [redacted] not myself. So that goes to show that I did not receive it and that S [redacted] was the person who received it. It is more than $400.00 and my signature should have been required. How can you close this without even giving a care?

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Initial Business Response /* (1000, 5, 2015/10/06) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding her recent order. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
After Walmart.com received Ms. [redacted]'s complaint, we reviewed her account and order history. Unfortunately, Ms. [redacted]'s first order was lost in transit. We are very sorry for the inconvenience and have informed Ms. [redacted] via voicemail that a replacement order was issued. The replacement order was delivered and was picked up on September 30, 2015. We have attempted to contact Ms. [redacted] to confirm that she has received the order but have not received a response. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted].
Walmart.com

I Pre-ordered 2 Hatchimals online early on 10/16 to ensure that my daughters would have them on Christmas morning because it was the only thing they really asked for from Santa. On 11/10 Walmart emailed me that they were unable to fulfill my PREORDER and were refunding me my money. By that time, Hatchimals were sold out everywhere and selling for triple the price. Thank you Walmart. My daughters aren't getting the only toy they wanted for Christmas. I refuse to shop at Walmart ever again

I appreciate they consider my complaint. The rationale for my rejection to their solution:
1) $10 won't be an enough for the time, wait, commute from shop to home (for no reason, with the misguided info from walmart customer service (multiple times)) , waiting on Customer service phone calls and the yelling from the women at shop (without any prompt from my side) saying am very impatient on my orders (she cannot understand what the actual scenario, she only point to her computer and says no such order here)
2) Walmart is again asking me to purchase from their shop providing a $10 gift card, Which I will definitely trash once I get it. Why should I do business with them, having this         bad experience??
Since I pointed that one of the employees was yelling, I should also say that the manager I met very last time on this issue was nice, but wasn't able to help after a long wait as he was looking for the order on the information on Delivery but he couldn't.
Thanks

Initial Business Response /* (1000, 10, 2015/09/08) */
Walmart.com received a Revdex.com complaint from [redacted] regarding her recent order. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. On August 17, 2015, Ms. [redacted] placed an order for a Vizio TV for same day pick up at her local store. We have contacted the store and they advised the TV was not ready for pick up and processed the cancellation for the order. We had a recent issue where the stores system did not communicate back to the online order and therefore delayed the cancellation and refund for this order. The store did confirm that they cancelled the order on August 18, 2015. They have also supplied a receipt for this cancellation transaction. On August 28, 2015, this was escalated to our billing team and they contacted the store to officially cancel the order. On September 3, 2015, the refund of $183.12 was been processed back to Ms. [redacted]'s original form of payment. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted].
Walmart.com
Initial Consumer Rebuttal /* (2000, 12, 2015/09/10) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I'm satisfied with the response, all I ever wanted was a refund and I felt walmart.com and the local walmart was disregarding this matter. Thank you Revdex.com for your prompt attention to this matter and assistance in expediting my refund without your intervention, I believe walmart.com and the local walmart wouldn't have refunded my money.

Initial Business Response /* (1000, 5, 2015/08/27) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding missing items of her order. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her...

feedback and comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. We spoke with Ms. [redacted] and she advised us that she only received 3 Westinghouse Mixed Solar Deco Owl Light and ordered a total of 18. Ms. [redacted] ordered 3-Westinghouse Mixed Solar Deco Owl Lights which were listed as 6-piece set (3 brown owls and 3 white owls). We have contacted the manufacturer, Westinghouse and were advised this was an error and the item should be a 2-piece set. Westinghouse is sending Ms. [redacted] her additional 15-Westinghouse Mixed Solar Deco Owl Lights. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted].
Walmart.com

Initial Business Response /* (1000, 8, 2014/07/11) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] regarding his issue with a tire purchase. We thank you for the opportunity to address Mr. [redacted] concerns and appreciate the time he has taken to provide us with his feedback and...

comments.
After we received Mr. [redacted] complaint, we reviewed his Walmart.com account and order history. We apologize for the experience he had with us with his tire purchase. We tried reaching out to him on July 1st, 3rd and 8th and did not hear back from him. We have escalated his issue to the appropriate Walmart store. Also, per our Billing Department there is a chargeback pending with PayPay. If you are not happy with the outcome, please contact us at the number below so we may help to resolve the issue. In light of these events, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com
Initial Consumer Rebuttal /* (3000, 10, 2014/07/15) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I offer the following response to [redacted] at Walmart.com:
July 1, 2014 - I received a message that she called. Returned her call after their business hours and left a message at a generic voicemail box because that was my only option.
July 2, 2014 - left second message for [redacted] during their business hours, and also provided my home and work telephone numbers.
July 3, 2014 - [redacted] left another message at my home stating she would be out of the office until July 8, 2014 at which time she would call.
July 8, 2014 - [redacted] left a message at my office stating she would call again.
No further information from Walmart.com, no contact from local store.
Final Consumer Response /* (3000, 27, 2014/09/12) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I am disappointed in the way Walmart treated this issue. Walmart did not help resolve the situation with the tires I purchased from their website. I worked with my credit card provider, and they deemed Walmart at fault and erased the purchase from my account within five business days. Walmart representatives were very surprised by this, and ultimately the decision by my credit card has been the only positive to come out of this situation.
Final Business Response /* (4000, 29, 2014/09/16) */
Walmart.com received Mr. [redacted]'s additional rebuttal arising from her original Revdex.com complaint. We are sorry to hear that Mr. [redacted] does not feel his situation was handled properly. His situation was escalated to the store for review. We issued Mr. [redacted] a $50.00 eGift Card for his troubles on September 2nd. In light of these events, Walmart.com considers this matter closed at this time. If either of you have any further questions or comments, please feel free to contact us.
Sincerely,
[redacted]
Walmart.com