Walmart.com

Initial Business Response /* (1000, 10, 2015/11/22) */
Walmart.com received a Revdex.com complaint from [redacted] regarding his recent order. We thank you for the opportunity to address Mr. [redacted]' concerns and appreciate the time he has taken to provide us with his feedback and comments.
After...

we received Mr. [redacted]' complaint, we reviewed his Walmart.com account and order history. On October 23, 2015, Mr. [redacted] placed an order for a Nintendo console and games for same day pickup at his local Walmart store. When Mr. [redacted] placed his order, his payment information was immediately authorized for the full amount of the order. Unfortunately, the order did not pass [redacted] finance checks and was cancelled. When the order cancelled, the authorization hold was reversed. The time frame for the hold to fall off can vary depending on his bank's policy. We have tried to reach Mr. [redacted] several times to discuss this situation at (XXX) XXX-XXXX and via email, but have been unsuccessful. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted].
Walmart.com

Walmart[redacted] received a Revdex.com complaint from [redacted] regarding his recent order. We thank you for the opportunity to address [redacted] concerns and appreciate the time he has taken to provide us with his feedback and comments.After we received [redacted] complaint, we reviewed his...

Walmart[redacted] account and order history. On February 18, 2016, [redacted] placed an order for a $40.00 Walmart gift card. He later contacted our customer service department and stated that he did not receive his order. On March 16, 2016, we contacted [redacted] and advised that per our tracking, the card was delivered to his address by USPS and has been redeemed at a Walmart store in his area. We advised [redacted] that we would not be able to issue a refund for the order and recommended he contact his local law enforcement. As such, Walmart[redacted] considers this matter closed.Again, we thank [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at [redacted] between the hours of 8am - 5pm, Pacific Time. Sincerely, [redacted] Walmart[redacted]

Initial Business Response /* (1000, 5, 2014/05/07) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding the defective Ematic 9" Dual Screen Portable DVD Player she wanted to return. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she...

has taken to provide us with her feedback and comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. Ms. [redacted] purchased the Ematic 9" Dual Screen Portable DVD Player and states that it didn't work. Ms. [redacted] purchased the Ematic 9" Dual Screen Portable DVD Player in November 2013, but did not open them until recently. We contact Ms. [redacted] and advised her of our return police deadline for electronics. The return deadline is 15 days after the purchase date. However as a one-time courtesy, we have issued a refund for the Ematic 9" Dual Screen Portable DVD Player. We have also arranged a call tag to have UPS pick up the defective Ematic 9" Dual Screen Portable DVD Player. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com
Initial Consumer Rebuttal /* (2000, 7, 2014/05/08) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 5, 2014/02/25) */
Walmart.com received a Revdex.com complaint from [redacted] regarding an order she placed for an iPod Touch and Accessory Kit. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to...

provide us with her feedback and comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. Ms. [redacted] placed an order for an iPod Touch, and Accessory Kit. Ms. [redacted]'s box arrived with just the accessory kit. We have escalated this issue to the proper department. Also, we have refunded Ms. [redacted] for the iPod Touch in full for on February 25th for $300.97. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com
Final Consumer Response /* (2000, 7, 2014/02/27) */
(The consumer indicated he/she ACCEPTED the response from the business.)
The company refunded me the full amount as asked in a timely fashion.

Initial Business Response /* (1000, 15, 2015/02/05) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] regarding the damaged/defective Ematic 7" HD Quad-Core 8GB Kid Safe Tablets of order#XXXXXXXXXXXXX. We thank you for the opportunity to address Mr. [redacted]'s concerns and...

appreciate the time he has taken to provide us with his feedback and comments.
After we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. We have spoken with Mr. [redacted] and he has advised that he is not satisfied with the performance of the above items and has returned them. Mr. [redacted] states only 1 of the tablets he has purchased still works. For the inconvenience I have offered $50.00 eGift card and Mr. [redacted] has accepted this resolution. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
[redacted] J.
Walmart.com

Initial Business Response /* (1000, 10, 2016/02/12) */
Proposed response for: [redacted]
Order number: [redacted]
RESPONSE:
Walmart.com received a Revdex.com complaint from **. [redacted] regarding her recent order. We thank you for the opportunity to address **. [redacted]'s concerns and appreciate...

the time she has taken to provide us with her feedback and comments.
After we received **. [redacted]'s complaint, we reviewed her Walmart.com account and order history. On January 19, 2016, **. [redacted] placed an order for 2 Adana Area Rugs and paid for the items at her local Walmart store. The order was delayed in transit and **. [redacted] requested to cancel the order. At that point she should have been provided the option to pick up her refund at any Walmart store or receive a check by mail. We are very sorry for the difficulty she experienced in receiving her refund. We have partnered with her local store in order to have
**. [redacted] refunded. For her inconvenience, **. [redacted] was offered a $50.00 eGift card, which she declined. As such, Walmart.com considers this matter closed.
Again, we thank **. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at [redacted] between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted].
Walmart.com
Initial Consumer Rebuttal /* (2000, 12, 2016/02/17) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I accept the conclusion to this case however it never should have taken Wal Mart almost 3 weeks to issue a simple refund. The incompetence displayed by this company is simply astounding to me. Being made to feel that I was inconveniencing them and being made to feel like I was lying about whether or not I had received the refund, which is what happened at store [redacted]. As such, I will never spend another dime at Wal Mart. I am letting everyone know about the awful experience I had trying to get a refund and also at store [redacted].

Initial Business Response /* (1000, 6, 2016/02/18) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding her recent order. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
After Walmart.com received Ms. [redacted]'s complaint, we reviewed her account and order history. Our records show that Ms. [redacted] placed an order on January 31, 2016 for pickup at her local Walmart store. On February 6, 2016, Ms. [redacted] attempted to pick up her order from the store. However, she was incorrectly informed that the order had already been picked up. We have followed up with the store manager who will ensure the appropriate actions are taken to prevent this issue in the future. On February 10, 2016, Ms. [redacted] was able to pick up her order from the store and was issued a gift card for the inconvenience. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] T.
Walmart.com
Initial Consumer Rebuttal /* (2000, 8, 2016/02/22) */
(The consumer indicated he/she ACCEPTED the response from the business.)
The escalation manager explained there was a mix up and the store manager also indicated she would ensure employees would be better informed of these issues that can potentially arise and provide more knowledgeable responses in the future.

Initial Business Response /* (1000, 10, 2015/09/29) */
09/29/2015
EE XXXXXX-XXXXXX
Proposed response for: Revdex.com #XXXXXXXX
Order number: XXXXXXX-XXXXXX
RESPONSE:
Walmart.com received a Revdex.com complaint from [redacted] regarding damaged playset upon delivery as well as an incorrect...

playset that was refused by [redacted]. We thank you for the opportunity to address [redacted]'s concerns and appreciate the time he has taken to provide us with his feedback and comments.
After we received [redacted]'s complaint, we reviewed his Walmart.com account and order history. The original order was done on the weekend of 8/16/2015, which Massachusetts tax-free weekend. Walmart returned the difference. Unfortunately, the wrong playset was delivered, which [redacted] refused. When the correct playset was delivered on 9/10/2015, the shipper discovered it was damaged. This playset was also returned. The last playset was delivered on 9/25/2015 and was not damaged.
The original price was $1747.94 and we made several adjustments which allowed the final price to be $1408.15. As such, Walmart.com considers this matter closed. I apologize for any frustration or inconvenience that this may have caused.
Again, we thank [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted].
Senior Specialist Operations-Executive Escalations

Initial Business Response /* (1000, 5, 2014/05/29) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding the advertised bundle for the Kennel-Aire Cat Playpen Cat Furniture for the order above. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the...

time she has taken to provide us with her feedback and comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. We have attempted on several occasions to reach Ms. [redacted] and have not been successful. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com

Initial Business Response /* (1000, 10, 2015/01/14) */
[redacted] received a Revdex.com complaint from **. [redacted] regarding his order. We thank you for the opportunity to address his concerns and appreciate the time he has taken to provide us with his feedback and comments.
After...

we received **. [redacted]'s complaint, we reviewed his [redacted] account and order history. We reached out to our Gift Card Department and were advised that all cards have been activated. If **. [redacted] has additional questions he can contact us at the number below. In light of these events, [redacted] considers this matter closed.
Again, we thank **. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at [redacted] between the hours of 8am -5pm, Pacific Time.
Sincerely,
[redacted]
[redacted]
Initial Consumer Rebuttal /* (2000, 12, 2015/01/15) */
(The consumer indicated he/she ACCEPTED the response from the business.)
all I wanted was to have them activated thank you

Initial Business Response /* (1000, 5, 2014/12/23) */
[redacted] received a Revdex.com complaint from [redacted] regarding the Cannon Shield Series 18-Gun 30-Minute Home Safe, Model 5219 of order#[redacted]. We thank you for the opportunity to address [redacted]'s concerns and appreciate...

the time he has taken to provide us with his feedback and comments.
After we received [redacted]'s complaint, we reviewed his [redacted] account and order history. [redacted]'s Cannon Shield Series 18-Gun 30-Minute Home Safe, Model 5219 was cancelled. I have spoken with [redacted] and advised him that the item is currently Out of Stock. I offered a comparable item at the same price. [redacted] advised he will be searching the site and will contact me back. As such, [redacted] considers this matter closed.
Again, we thank [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at [redacted] between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]

Initial Business Response /* (1000, 5, 2014/06/02) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding her issue she was having with a refund. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with...

her feedback and comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. Ms. [redacted] returned a Delta-48-Piece Nursery Storage Set in January 2014 and did not receive her refund. Our Billing Department reviewed her account and issued Ms. [redacted] her refund. We apologized for the inconvenience this has caused her, and issued her a $30.00 eGift Card. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am -5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com

Initial Business Response /* (1000, 5, 2015/12/31) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] in regards to a refund request. We thank you for the opportunity to address Ms. [redacted]' concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
After Walmart.com received Ms. [redacted]' complaint, we reviewed her account and order history. Ms. [redacted] requested a price match for her orderand as a courtesy, we provided Ms. [redacted] with an order adjustment of $21.67. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com
Initial Consumer Rebuttal /* (2000, 7, 2016/01/07) */
(The consumer indicated he/she ACCEPTED the response from the business.)
The company satisfied my request by refunding the money that was taken from me erroneously. Thank you to the Revdex.com for helping me solve this matter.

Initial Business Response /* (1000, 10, 2015/07/10) */
Walmart.com received a Revdex.com complaint from [redacted] regarding his recent order. We thank you for the opportunity to address Mr. [redacted]' concerns and appreciate the time he has taken to provide us with his feedback and...

comments.
After we received Mr. [redacted]' complaint, we reviewed his Walmart.com account and order history. We contacted Mr [redacted]' and he has provided us with his bank statement showing the charge for $135.99. We have forwarded that to our billing team and they have advised that the charge was not from the online order that was cancelled. This was a charge for various household items from his local Walmart store located in [redacted], **. We have provided Mr. [redacted] a copy of the receipt from the store for the transaction. Additionally, we have forwarded this to the store team for any further assistance. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] L.
Walmart.com

Initial Business Response /* (1000, 10, 2014/04/15) */
RE: Revdex.com Case # XXXXXXXX
Walmart.com received a Revdex.com complaint from Mr. [redacted]. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his feedback and comments. ...


On April 15, 2014, we spoke with Mr. [redacted]. We apologized for the inconvenience and assured his concerns were heard. We offered to help place a new order that we would discount. He advised that he did not want to place another order at the moment. We provided our direct number so we could help him with his next purchase. Unfortunately, we have not heard back from him. In light of this, Walmart.com considers this matter closed. However, Mr. [redacted] is always welcome to contact us if he has any follow up questions or concerns.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] M.
Walmart.com
Initial Consumer Rebuttal /* (3000, 12, 2014/04/17) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The discount indicated by Wal Mart is not an acceptable amount based on the hassle and inconvenience this matter has caused me due to party being negatively affected.
Final Business Response /* (4000, 15, 2014/04/30) */
RE: Revdex.com Case # XXXXXXXX
Walmart.com received Mr. [redacted]\'s rebuttal arising from his original Revdex.com complaint. On April 29, 2014, we spoke with Mr. [redacted] directly. Per our conversation, we arranged to send him an $80 egift card to help him purchase the same refrigerator at his local Walmart store. We advised him to contact us if he still needed assistance. We have not heard back from him. In light of this, Walmart.com considers this matter closed. However, Mr. [redacted] is always welcome to contact us if he has any follow up questions or concerns.
Sincerely,
[redacted]
Walmart.com

Initial Business Response /* (1000, 11, 2014/10/29) */
RE: [redacted]/Revdex.com Case
Walmart.com received a Revdex.com complaint from Ms. [redacted]. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
After reviewing Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. We have confirmed that Ms. [redacted]'s order was delivered to the shipping address she entered in her Walmart.com account. Unfortunately, Ms. [redacted]'s did not receive her order after it was delivered. However, as a courtesy, we have issued a full refund for Ms. [redacted]'s order back to her original method of payment. On October 28, 2014, and October 29, 2014, we attempted to reach Ms. [redacted] via email and phone at (XXX) XXX-XXXX, but she was not available. We left Ms. [redacted] a message along with sending her an email with these details and advised her to contact us if she still needed assistance. We have not heard back from her. In light of this, Walmart.com considers this case closed. However, Ms. [redacted] is more than welcome to contact us if she has any follow up questions or concerns.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] M.
Walmart.com

Initial Business Response /* (1000, 11, 2014/02/19) */
We are still reviewing Ms. [redacted]' request and would like to ask for an extension. We will post an official response when the issue is resolved.
Initial Consumer Rebuttal /* (3000, 14, 2014/02/22) */
(The consumer...

indicated he/she DID NOT accept the response from the business.)
The registry was FINALLY closed. It took a very long time and even after opening this claim, took multiple exchanges because my complaint wasn't fully read or taken seriously.
My third point in my complaint was never addressed in any way. Walmart needs to understand that automated messages don't equal customer service. I am also still awaiting a response from them on two separate issues and foresee more Revdex.com complaints coming shortly at the rate those email exchanges are going.
Also, an apology would have been nice.
I accept the response, ultimately I have no grounds to stand on otherwise. But, it is apparent that Walmart still doesn't "get it".
[redacted] D. [redacted], MBA

Initial Business Response /* (1000, 5, 2014/06/18) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding her issue with a refund. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. We see Mr. [redacted] was issued an eGift Card for $21.27 on June 13, 2014. We apologize for the inconvenience this caused her. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am -5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com
Initial Consumer Rebuttal /* (3000, 7, 2014/06/26) */
(The consumer indicated he/she DID NOT accept the response from the business.)
It took me complaining to the Revdex.com to get Walmart to finally respond and fix the issue. They gave me the run around for months to get this matter resolved. It should have never come to this, but I had no other choice. They wasted my time and caused me a lot of stress trying to get my money back.
Final Business Response /* (4000, 9, 2014/07/09) */
Walmart.com received Ms. [redacted]'s rebuttal arising from her original Revdex.com comlaint. Again, we do apologize to Ms. [redacted] for the time it took to receive her refund. If either of you have any furhter questions or comments please feel free to contact us.
Sincerely,
[redacted]
Walmart.com

Walmart.com received a Revdex.com complaint from [redacted] regarding a recent order that was placed. We thank you for the opportunity to address [redacted] concerns and appreciate the time she has taken to provide us with her feedback and comments. After we received [redacted]...

complaint, we reviewed her Walmart.com account and order history. Due to a system issue that has since been addressed, a refund for the order was not successfully processed until October 26th. The amount will post to [redacted] original method of payment within 3-5 business days. We’re very sorry for the delay and the inconvenience this may have caused and have advised [redacted] of the resolution. As such, Walmart.com considers this matter closed. [redacted] is welcome to contact us directly if she needs any further assistance. Again, we thank [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at [redacted] between the hours of 8am – 5pm, Pacific Time. Sincerely, [redacted] Walmart.com

Initial Business Response /* (1000, 15, 2015/02/05) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] regarding cancelled Pick Up Today order# XXXXXXXXXXXXX for the Disney Infinity: Marvel Super Heroes (2.0 Edition) Video Game Starter Pack (Xbox 360). We thank you for the...

opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his feedback and comments.
After we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. We contacted Mr. [redacted] and advised him that the item above was Out of Stock at Walmart #5939 of Bellevue, WA and could not be fulfilled. Mr. [redacted] advised me that he was no longer interested in the item. For the inconvenience I offered $25.00 eGift card and Mr. [redacted] has accepted. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
[redacted] J.
Walmart.com
Initial Consumer Rebuttal /* (3000, 18, 2015/02/07) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I did not ask for anything when I submitted the Revdex.com complain; I wrote it simply because Walmart's practices and [redacted] service were lacking, to say the least. The response provided to Revdex.com by Walmart is a misrepresentation of the actual communication, even though they did send a coupon in a generic email indeed. Other than that, I received the following two emails from them. The only changes I made in the text were to replace the two instances of my last name and first name. Note that Walmart seem to think that it is polite to address someone with "Hi LASTNAME" - all their representatives wrote in this manner in the previous communications - before I submitted the complain to Revdex.com.
Email #1 (Jan 16):
Hi LASTNAME,

We have received your Revdex.com complaint. I apologize for any inconvenience this issue may have caused. I have been assigned to your case. I am currently researching your issue. I will contact you back within the next 24-48 business hours. While I am researching if you need me, please contact me directly for support if needed.

If you have additional questions, please reply to this email or call me at XXX-XXX-XXXX.

Sincerely,

[redacted] J.
Sr. Executive Escalations Specialist
Email #2 (Jan 28):
Hi FIRSTNAME,

I have made several attempts to reach you. For the inconvenience I am sending you $25.00 to cover the pricing difference for the Disney Infinity: Marvel Super Heroes (2.0 Edition) Video Game Starter Pack (Xbox 360). I apologize for the inconvenience.

If you have additional questions, please reply to this email or call me at XXX-XXX-XXXX.

Sincerely,

[redacted] J.
Sr. Executive Escalations Specialist
Final Business Response /* (4000, 21, 2015/02/24) */
Walmart.com received Mr. [redacted]'s additional rebuttal arising from his original Revdex.com complaint. We apologize for not addressing all of his concerns in our initial response and also for the typo in his name. Our records have been updated to prevent this in the future. We have reviewed Mr. [redacted]'s contacts with [redacted] care and ensured that coaching is provided. With regard to his canceled order, the Disney Infinity Starter Pack was out of stock at Walmart #5939 of Bellevue, WA and could not be fulfilled the day he placed his order. This was an advertised special on December 27, 2014, which sold out quickly. We try our best to provide our customers with the widest assortment possible and have the most updated information available online. We are working hard to make improvements and feedback such as Mr. [redacted]'s is very important to us. As a gesture of goodwill for the inconvenience, we issued Mr. [redacted] the $25.00 eGift card. He's welcome to gift it to someone else if he is not interested in using it. Walmart.com considers this matter closed at this time. However, if either of you have any further questions or comments please feel free to contact us directly.
Sincerely,
[redacted] J.
Walmart.com