Walmart.com

Initial Business Response /* (1000, 7, 2015/12/28) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] in regards to an issue with a refund request. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her...

feedback and comments.
After Walmart.com received Ms. [redacted]'s complaint, we reviewed her account and order history. Ms. [redacted] was able to provide a receipt showing she returned her laptop and a full refund was issued on December 17, 2015. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com

Walmart[redacted] received a Revdex.com complaint from [redacted] regarding his recent order. We thank you for the opportunity to address [redacted] concerns and appreciate the time he has taken to provide us with his feedback and comments.After we received [redacted] complaint, we reviewed his...

Walmart[redacted] account and order history. On February 18, 2016, [redacted] placed an order for a $40.00 Walmart gift card. He later contacted our customer service department and stated that he did not receive his order. On March 16, 2016, we contacted [redacted] and advised that per our tracking, the card was delivered to his address by USPS and has been redeemed at a Walmart store in his area. We advised [redacted] that we would not be able to issue a refund for the order and recommended he contact his local law enforcement. As such, Walmart[redacted] considers this matter closed.Again, we thank [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at [redacted] between the hours of 8am - 5pm, Pacific Time. Sincerely, [redacted] Walmart[redacted]

Initial Business Response /* (1000, 5, 2014/05/29) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding the advertised bundle for the Kennel-Aire Cat Playpen Cat Furniture for the order above. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the...

time she has taken to provide us with her feedback and comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. We have attempted on several occasions to reach Ms. [redacted] and have not been successful. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com

Initial Business Response /* (1000, 6, 2016/02/18) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding her recent order. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
After Walmart.com received Ms. [redacted]'s complaint, we reviewed her account and order history. Our records show that Ms. [redacted] placed an order on January 31, 2016 for pickup at her local Walmart store. On February 6, 2016, Ms. [redacted] attempted to pick up her order from the store. However, she was incorrectly informed that the order had already been picked up. We have followed up with the store manager who will ensure the appropriate actions are taken to prevent this issue in the future. On February 10, 2016, Ms. [redacted] was able to pick up her order from the store and was issued a gift card for the inconvenience. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] T.
Walmart.com
Initial Consumer Rebuttal /* (2000, 8, 2016/02/22) */
(The consumer indicated he/she ACCEPTED the response from the business.)
The escalation manager explained there was a mix up and the store manager also indicated she would ensure employees would be better informed of these issues that can potentially arise and provide more knowledgeable responses in the future.

Initial Business Response /* (1000, 10, 2015/01/14) */
[redacted] received a Revdex.com complaint from **. [redacted] regarding his order. We thank you for the opportunity to address his concerns and appreciate the time he has taken to provide us with his feedback and comments.
After...

we received **. [redacted]'s complaint, we reviewed his [redacted] account and order history. We reached out to our Gift Card Department and were advised that all cards have been activated. If **. [redacted] has additional questions he can contact us at the number below. In light of these events, [redacted] considers this matter closed.
Again, we thank **. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at [redacted] between the hours of 8am -5pm, Pacific Time.
Sincerely,
[redacted]
[redacted]
Initial Consumer Rebuttal /* (2000, 12, 2015/01/15) */
(The consumer indicated he/she ACCEPTED the response from the business.)
all I wanted was to have them activated thank you

Initial Business Response /* (1000, 11, 2014/10/29) */
RE: [redacted]/Revdex.com Case
Walmart.com received a Revdex.com complaint from Ms. [redacted]. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
After reviewing Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. We have confirmed that Ms. [redacted]'s order was delivered to the shipping address she entered in her Walmart.com account. Unfortunately, Ms. [redacted]'s did not receive her order after it was delivered. However, as a courtesy, we have issued a full refund for Ms. [redacted]'s order back to her original method of payment. On October 28, 2014, and October 29, 2014, we attempted to reach Ms. [redacted] via email and phone at (XXX) XXX-XXXX, but she was not available. We left Ms. [redacted] a message along with sending her an email with these details and advised her to contact us if she still needed assistance. We have not heard back from her. In light of this, Walmart.com considers this case closed. However, Ms. [redacted] is more than welcome to contact us if she has any follow up questions or concerns.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] M.
Walmart.com

Initial Business Response /* (1000, 5, 2014/12/23) */
[redacted] received a Revdex.com complaint from [redacted] regarding the Cannon Shield Series 18-Gun 30-Minute Home Safe, Model 5219 of order#[redacted]. We thank you for the opportunity to address [redacted]'s concerns and appreciate...

the time he has taken to provide us with his feedback and comments.
After we received [redacted]'s complaint, we reviewed his [redacted] account and order history. [redacted]'s Cannon Shield Series 18-Gun 30-Minute Home Safe, Model 5219 was cancelled. I have spoken with [redacted] and advised him that the item is currently Out of Stock. I offered a comparable item at the same price. [redacted] advised he will be searching the site and will contact me back. As such, [redacted] considers this matter closed.
Again, we thank [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at [redacted] between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]

Initial Business Response /* (1000, 11, 2014/02/19) */
We are still reviewing Ms. [redacted]' request and would like to ask for an extension. We will post an official response when the issue is resolved.
Initial Consumer Rebuttal /* (3000, 14, 2014/02/22) */
(The consumer...

indicated he/she DID NOT accept the response from the business.)
The registry was FINALLY closed. It took a very long time and even after opening this claim, took multiple exchanges because my complaint wasn't fully read or taken seriously.
My third point in my complaint was never addressed in any way. Walmart needs to understand that automated messages don't equal customer service. I am also still awaiting a response from them on two separate issues and foresee more Revdex.com complaints coming shortly at the rate those email exchanges are going.
Also, an apology would have been nice.
I accept the response, ultimately I have no grounds to stand on otherwise. But, it is apparent that Walmart still doesn't "get it".
[redacted] D. [redacted], MBA

Initial Business Response /* (1000, 5, 2015/12/31) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] in regards to a refund request. We thank you for the opportunity to address Ms. [redacted]' concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
After Walmart.com received Ms. [redacted]' complaint, we reviewed her account and order history. Ms. [redacted] requested a price match for her orderand as a courtesy, we provided Ms. [redacted] with an order adjustment of $21.67. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com
Initial Consumer Rebuttal /* (2000, 7, 2016/01/07) */
(The consumer indicated he/she ACCEPTED the response from the business.)
The company satisfied my request by refunding the money that was taken from me erroneously. Thank you to the Revdex.com for helping me solve this matter.

Walmart.com received Mr. [redacted]’s additional rebuttal arising from his original Revdex.com complaint. We have spoken with [redacted] and we advised that in order to place future orders he would need to use another email address other than the one he previously used. We have also emailed him ways on how to keep his accounts safe. We apologize for any misunderstanding in our previous  response. [redacted] has been mailed a $30.00 gift card for the missing Savings Catcher rewards. In light of these events, we consider this matter closed. If either of you have any further questions or comments, please feel free to contact us. Sincerely, [redacted] Walmart.com

Initial Business Response /* (1000, 5, 2014/05/07) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding the defective Ematic 9" Dual Screen Portable DVD Player she wanted to return. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she...

has taken to provide us with her feedback and comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. Ms. [redacted] purchased the Ematic 9" Dual Screen Portable DVD Player and states that it didn't work. Ms. [redacted] purchased the Ematic 9" Dual Screen Portable DVD Player in November 2013, but did not open them until recently. We contact Ms. [redacted] and advised her of our return police deadline for electronics. The return deadline is 15 days after the purchase date. However as a one-time courtesy, we have issued a refund for the Ematic 9" Dual Screen Portable DVD Player. We have also arranged a call tag to have UPS pick up the defective Ematic 9" Dual Screen Portable DVD Player. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com
Initial Consumer Rebuttal /* (2000, 7, 2014/05/08) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 11, 2014/12/03) */
RE: [redacted]/Revdex.com Case
[redacted] received a Revdex.com complaint from [redacted]. We thank you for the opportunity to address [redacted]'s concerns and appreciate the time he has taken to provide us with his feedback and...

comments.
After we received [redacted]'s complaint, we reviewed his [redacted] account and order history. We have confirmed that [redacted] contacted the Product Care plan group on May 5, 2014. The Product Care plan group completed troubleshooting steps with [redacted] and set up service with University Service. University Service attempted to call [redacted] multiple times on June 10, 2014, June 11, 2014, and September 17, 2014, but they were unable to reach him. University Service advised that the customer did not pick up any of the calls and a voicemail was not available to leave a message. We contacted the Product Care plan group and they have arranged to contact [redacted] directly to discuss his Revdex.com complaint. On December 2, 2014, we notified [redacted] that the Product Care group would be contacting him again to discuss his issue. We advised [redacted] to contact us back if he still needed assistance. In light of this, [redacted] considers this matter closed. However, [redacted] is more than welcome to contact us if he has any follow up questions or concerns.
Again, we thank [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at [redacted] between the hours of 8am -5pm, Pacific Time.
Sincerely,
[redacted]
[redacted]

Initial Consumer Rebuttal /* (3000, 13, 2014/12/08) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The chosen provider by the Product Care team never contacted me. They are lying. All I want is my money refunded to me at this point. This was clearly outlined in the original complaint.
Final Business Response /* (4000, 21, 2014/12/15) */
December 15, 2014
[redacted]
[redacted]
Dear [redacted],
On behalf of N.E.W., please accept this letter in response to your inquiry filed with the Revdex.com of Arkansas, Inc., under the above referenced file number. I would like to offer my apology that your experience with N.E.W. did not meet your expectations.
Your complaint was filed against Walmart and forwarded to N.E.W. for reply.
[redacted] and its member company N.E.W. Customer Service Companies, LLC (N.E.W.), is a third-party administrator of extended service plans, buyer protection services and product support programs that serves more top consumer electronics retailers than any other provider. N.E.W. offers retailers and manufacturers innovative, customizable solutions for the delivery of customer service and support throughout the product ownership experience.
N.E.W. strives to provide world class customer service. Each call or letter that comes into N.E.W. regarding concerns or issues relating to our service plan(s) is thoroughly investigated.
According to your complaint filed with the Revdex.com you state the following:
"WalMart and [redacted] are not honoring the terms of the extended warranty I purchased and have given me the run around, not even attempting to service.
I purchased an extended warranty and television via WalMart.com as my local store did not carry this model in store. Several months ago I began having issues with the power and sound on the tv. I spoke to my local store in [redacted] who informed me that I needed to go online for help since I didn't buy the TV in the store. I go online to the horribly slow site and eventually get told I have to phone in because there is an issue. I get walked through the same troubleshooting I did before and they determine that a service tech needs to come out. The service provider made absolutely no effort to contact and coordinate the TV repair. I have attempted several times since to coordinate repair but am met with unwilling and rude customer service professionals."
The desired resolution listed in your complaint is:
"I would like my money for this TV refunded - effectively serving out the terms of the extended warranty."

A review of your service history for the service plan you purchased has been completed. The research revealed a call from you on May 5th for service on your television. Troubleshooting was completed and service was set up with University TV Service and the service center attempted to call you the same day. Additional attempts were made to contact you on June 10th and 11th but no one answered your line and no voicemail was available for a message to be left. The service plan you purchased expired on September 17th and no additional communication has been initiated by you or N.E.W.
A resolution specialist named [redacted] spoke with you and advised us that she had extended your service plan to the end of 2014 so you could have your television serviced. [redacted] found a service center for you to utilize and worked with them in insure your television repair would be expedited. According to notes in your service request on December 9th, University TV has been authorized to have the parts for your television sent overnight for faster delivery.
I hope having your television repaired provides you with the necessary information to close out this complaint filed against N.E.W. If we can be of further assistance to you regarding this matter, please do not hesitate to contact me directly at [redacted].
Regards,
[redacted]
Final Consumer Response /* (2000, 24, 2014/12/16) */
(The consumer indicated he/she ACCEPTED the response from the business.)
The service representative reached out to me and discussed the service option. While the TV ultimately has been determined to not be serviceable - I am satisfied with the outcome. I would urge WalMart to stop doing business with [redacted] and consider a provider like [redacted].

Initial Business Response /* (1000, 16, 2016/02/10) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] in regards to his Walmart.com order. We thank you for the opportunity to address Mr. [redacted]' concerns and appreciate the time he has taken to provide us with his feedback and...

comments.
After Walmart.com received Mr. [redacted]' complaint, we reviewed his account and order history. Our records indicate that Mr. [redacted] placed two orders for same day pickup at his local Walmart store on December 17, 2015. Typically, when an order is placed, it can be cancelled so long as it has not been fulfilled yet. If an order is fulfilled by the store, it will be held for 7 days. If the customer chooses not to pick it up, the order is canceled and a full refund is issued. If a customer wishes to cancel their order sooner, the store is usually able to take care of the request for them. We apologize if this wasn't the case for Mr. [redacted] and for the difficulty he experienced with his orders. We have shared Mr. [redacted]' feedback with his local store manager who contacted him directly to discuss his concerns and made sure they were addressed. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at [redacted] between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com

Initial Business Response /* (1000, 10, 2016/02/12) */
Proposed response for: [redacted]
Order number: [redacted]
RESPONSE:
Walmart.com received a Revdex.com complaint from **. [redacted] regarding her recent order. We thank you for the opportunity to address **. [redacted]'s concerns and appreciate...

the time she has taken to provide us with her feedback and comments.
After we received **. [redacted]'s complaint, we reviewed her Walmart.com account and order history. On January 19, 2016, **. [redacted] placed an order for 2 Adana Area Rugs and paid for the items at her local Walmart store. The order was delayed in transit and **. [redacted] requested to cancel the order. At that point she should have been provided the option to pick up her refund at any Walmart store or receive a check by mail. We are very sorry for the difficulty she experienced in receiving her refund. We have partnered with her local store in order to have
**. [redacted] refunded. For her inconvenience, **. [redacted] was offered a $50.00 eGift card, which she declined. As such, Walmart.com considers this matter closed.
Again, we thank **. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at [redacted] between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted].
Walmart.com
Initial Consumer Rebuttal /* (2000, 12, 2016/02/17) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I accept the conclusion to this case however it never should have taken Wal Mart almost 3 weeks to issue a simple refund. The incompetence displayed by this company is simply astounding to me. Being made to feel that I was inconveniencing them and being made to feel like I was lying about whether or not I had received the refund, which is what happened at store [redacted]. As such, I will never spend another dime at Wal Mart. I am letting everyone know about the awful experience I had trying to get a refund and also at store [redacted].

Initial Business Response /* (1000, 5, 2015/12/15) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] regarding his recent order. We thank you for the opportunity to address Mr. [redacted]' concerns and appreciate the time he has taken to provide us with his feedback and...

comments.
After we received Mr. [redacted]' complaint, we reviewed his Walmart.com account and order history. On November 27, 2015, Mr. [redacted] placed two orders. Part of his order was shipped and arrived on time. The second part of his order was placed for same day pick up at his local Walmart store. When the store went to fulfill his second order, the item was out of stock and the order had to be canceled. We do apologize for the inconvenience this caused. We contacted Mr. [redacted] and advised that the item was now in stock and agreed to honor the discounted price. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] B.
Walmart.com

Initial Business Response /* (1000, 10, 2014/04/15) */
RE: Revdex.com Case # XXXXXXXX
Walmart.com received a Revdex.com complaint from Mr. [redacted]. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his feedback and comments. ...


On April 15, 2014, we spoke with Mr. [redacted]. We apologized for the inconvenience and assured his concerns were heard. We offered to help place a new order that we would discount. He advised that he did not want to place another order at the moment. We provided our direct number so we could help him with his next purchase. Unfortunately, we have not heard back from him. In light of this, Walmart.com considers this matter closed. However, Mr. [redacted] is always welcome to contact us if he has any follow up questions or concerns.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] M.
Walmart.com
Initial Consumer Rebuttal /* (3000, 12, 2014/04/17) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The discount indicated by Wal Mart is not an acceptable amount based on the hassle and inconvenience this matter has caused me due to party being negatively affected.
Final Business Response /* (4000, 15, 2014/04/30) */
RE: Revdex.com Case # XXXXXXXX
Walmart.com received Mr. [redacted]\'s rebuttal arising from his original Revdex.com complaint. On April 29, 2014, we spoke with Mr. [redacted] directly. Per our conversation, we arranged to send him an $80 egift card to help him purchase the same refrigerator at his local Walmart store. We advised him to contact us if he still needed assistance. We have not heard back from him. In light of this, Walmart.com considers this matter closed. However, Mr. [redacted] is always welcome to contact us if he has any follow up questions or concerns.
Sincerely,
[redacted]
Walmart.com

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Initial Business Response /* (1000, 5, 2014/08/13) */
RE: [redacted]/Revdex.com Case
Walmart.com received a Revdex.com complaint from Ms. [redacted]. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her...

feedback and comments.
After reviewing Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. As a courtesy, we issued her full refund for her mattress back to her original method of payment after confirming the manufacturer was unable to assist her. On August 13, 2014, we attempted to call Ms. [redacted] at (XXX) XXX-XXXX and (XXX) XXX-XXXX, but she was not available. We left her a message and sent her an email explaining the details above. We also provided our direct number so she could contact us if she still needs assistance. We have not heard back from her. At this time, Walmart.com considers this case closed. However, we will continue to work with her should she contact us back with any follow up questions or concerns about this matter.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] M.
Walmart.com

Initial Business Response /* (1000, 11, 2014/04/15) */
Walmart.com received a Revdex.com complaint from [redacted] regarding an order she placed for a Coaster Bunk Bed. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her...

feedback and comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. When we spoke to Ms. [redacted] she advised us her issued has been closed. We apologized for the experience she had and issued a $50.00 eGift Card for her troubles. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am -5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com

Initial Business Response /* (1000, 15, 2015/02/05) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] regarding cancelled Pick Up Today order# XXXXXXXXXXXXX for the Disney Infinity: Marvel Super Heroes (2.0 Edition) Video Game Starter Pack (Xbox 360). We thank you for the...

opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his feedback and comments.
After we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. We contacted Mr. [redacted] and advised him that the item above was Out of Stock at Walmart #5939 of Bellevue, WA and could not be fulfilled. Mr. [redacted] advised me that he was no longer interested in the item. For the inconvenience I offered $25.00 eGift card and Mr. [redacted] has accepted. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
[redacted] J.
Walmart.com
Initial Consumer Rebuttal /* (3000, 18, 2015/02/07) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I did not ask for anything when I submitted the Revdex.com complain; I wrote it simply because Walmart's practices and [redacted] service were lacking, to say the least. The response provided to Revdex.com by Walmart is a misrepresentation of the actual communication, even though they did send a coupon in a generic email indeed. Other than that, I received the following two emails from them. The only changes I made in the text were to replace the two instances of my last name and first name. Note that Walmart seem to think that it is polite to address someone with "Hi LASTNAME" - all their representatives wrote in this manner in the previous communications - before I submitted the complain to Revdex.com.
Email #1 (Jan 16):
Hi LASTNAME,

We have received your Revdex.com complaint. I apologize for any inconvenience this issue may have caused. I have been assigned to your case. I am currently researching your issue. I will contact you back within the next 24-48 business hours. While I am researching if you need me, please contact me directly for support if needed.

If you have additional questions, please reply to this email or call me at XXX-XXX-XXXX.

Sincerely,

[redacted] J.
Sr. Executive Escalations Specialist
Email #2 (Jan 28):
Hi FIRSTNAME,

I have made several attempts to reach you. For the inconvenience I am sending you $25.00 to cover the pricing difference for the Disney Infinity: Marvel Super Heroes (2.0 Edition) Video Game Starter Pack (Xbox 360). I apologize for the inconvenience.

If you have additional questions, please reply to this email or call me at XXX-XXX-XXXX.

Sincerely,

[redacted] J.
Sr. Executive Escalations Specialist
Final Business Response /* (4000, 21, 2015/02/24) */
Walmart.com received Mr. [redacted]'s additional rebuttal arising from his original Revdex.com complaint. We apologize for not addressing all of his concerns in our initial response and also for the typo in his name. Our records have been updated to prevent this in the future. We have reviewed Mr. [redacted]'s contacts with [redacted] care and ensured that coaching is provided. With regard to his canceled order, the Disney Infinity Starter Pack was out of stock at Walmart #5939 of Bellevue, WA and could not be fulfilled the day he placed his order. This was an advertised special on December 27, 2014, which sold out quickly. We try our best to provide our customers with the widest assortment possible and have the most updated information available online. We are working hard to make improvements and feedback such as Mr. [redacted]'s is very important to us. As a gesture of goodwill for the inconvenience, we issued Mr. [redacted] the $25.00 eGift card. He's welcome to gift it to someone else if he is not interested in using it. Walmart.com considers this matter closed at this time. However, if either of you have any further questions or comments please feel free to contact us directly.
Sincerely,
[redacted] J.
Walmart.com