Walmart.com

Initial Business Response /* (1000, 5, 2014/08/13) */
RE: [redacted]/Revdex.com Case
Walmart.com received a Revdex.com complaint from Ms. [redacted]. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her...

feedback and comments.
After reviewing Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. As a courtesy, we issued her full refund for her mattress back to her original method of payment after confirming the manufacturer was unable to assist her. On August 13, 2014, we attempted to call Ms. [redacted] at (XXX) XXX-XXXX and (XXX) XXX-XXXX, but she was not available. We left her a message and sent her an email explaining the details above. We also provided our direct number so she could contact us if she still needs assistance. We have not heard back from her. At this time, Walmart.com considers this case closed. However, we will continue to work with her should she contact us back with any follow up questions or concerns about this matter.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] M.
Walmart.com

Initial Business Response /* (1000, 5, 2016/01/11) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding her recent order. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. On November 30, 2015, Ms. [redacted] placed an order. Due to an error, the entire order was not filled correctly. When Ms. [redacted] noticed the missing items she contacted our [redacted] service department and was advised a replacement order was on the way, however, the order was never placed. The coaching opportunities have been addressed. We apologize for any inconvenience that this has caused. We contacted Ms. [redacted] and issued a replacement order. We also offered to send an eGift card for her inconvenience but Ms. [redacted] stated that was not necessary. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] B.
Walmart.com
Initial Consumer Rebuttal /* (2000, 7, 2016/01/14) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I appreciate Walmart's quick response in rectifying the shipping problem and have received the items that I had paid for.

Walmart.com received [redacted] additional rebuttal arising from his original Revdex.com complaint. [redacted] has refused to provide the necessary photos requested by Walmart and the manufacture. However, [redacted] has contacted our customer service team and they have processed a refund for the order. When the refund was initiated, a return affidavit stating that [redacted] agrees to return the item in order to be refunded. Per the return affidavit terms, if we do not receive the item back, [redacted] will be recharged. On October 12, 2016, [redacted] agreed to the return affidavit and the refund fully processed. Our records show that the return was scanned into our returns center on October 17, 2016. In light of these events, Walmart.com considers this matter closed at this time. If either of you have any further questions or comments, please feel free to contact us. Sincerely,
[redacted]
Walmart.com

Wanted wallmart[redacted] to price match there own store and they say they will do that and it has to be in stock after I told them what store they would not price match because it was a to big of a difference in the mean time waiting for them to call me back like they said they would the item went out of stock n back to the regional price I even had a screenshot of it

Initial Business Response /* (1000, 5, 2015/04/27) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] regarding his order for the Empire Season 1 DVD. We thank you for the opportunity to address Mr. [redacted] concerns and appreciate the time he has taken to provide us with his feedback and...

comments.
After we received Mr. [redacted]' complaint, we reviewed his Walmart.com account and order history. Our records indicate he placed an order for an Empire Season 1 DVD for same day pickup. Unfortunately, the store he chose found they did not have the item in stock when fulfilling his order. If an order is cancelled due to out of stock, we check other stores in the area or send the item from a fulfillment center to the original store. A new same day pick up order was created at a different store within a 5 mile radius for his order. The new order that was created shows as picked up. We contacted that store and they have advised they have manually put the item as picked up in error. We have tried contacting Mr. [redacted] via email at [redacted]@aol.com and via phone at XXX-XXX-XXXX, but have not heard back from him. The store advised that he can go into the store to pick up his refund. At this time Walmart.com considers this matter closed, but we encourage Mr. [redacted] to contact us directly at XXX-XXX-XXXX to discuss this matter if he has any follow up questions or concerns.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] L.
Walmart.com

Initial Business Response /* (1000, 5, 2015/12/14) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding her discount request for the damaged Modway LC3 Ottoman, Multiple Colors, Actual Color: White We thank you for the opportunity to address Ms. [redacted]'s concerns and...

appreciate the time she has taken to provide us with her feedback and comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. We have made several attempts to reach Ms. [redacted] and we have not heard back. Ms. [redacted] was issued a discount of $31.75 on October 7, 2015 on the original order and $31.75 on October 26, 2015 on the replacement order. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] J.
Walmart.com

Initial Business Response /* (1000, 5, 2015/12/22) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] regarding his delayed Site to Store order# XXXXXXXXXXXXX. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us...

with his feedback and comments.
After we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. We have spoken with Mr. [redacted] regarding the delays due to the high volume. We have also adjusted Mr. [redacted]'s order $100.00 due to this delay and inconvenience. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] J.
Walmart.com

Initial Business Response /* (1000, 5, 2015/12/15) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] regarding a baseboard heater purchase. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his feedback and...

comments.
After Walmart.com received Mr. [redacted]'s complaint, we reviewed his account and order history. Mr. [redacted]'s order was from UnbeatableSales.com, one of Walmart.com's Marketplace Retailers. When products are ordered from a Marketplace Retailer, all returns and refunds for products are handled through the specific retailer. Please note, we do provide contact information for each Marketplace Retailer on walmart.com, and the [redacted] is notified at the time of order that they are purchasing the item from the Marketplace Retailer. Additionally, the product description includes the specific Retailer's Shipping and Return Policy.
We notified the UnbeatableSales.com support team about Mr. [redacted]'s concerns and a refund has been issued for the items. To offset the shipping fees and taxes, a $25 eGift card was sent to Mr. [redacted]. As such, Walmart.com considers this matter closed.
Again, we thank Ms. Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com
Initial Consumer Rebuttal /* (2000, 7, 2015/12/22) */
EMAIL FROM CONSUMER:
walmart . com did finally resolve the matter ,after having to make concessions
to cover for unbeatable sales . com.after promising a full refund,unbeatable sales
kept shipping costs ,and sales tax.walmart.com gave us a gift certificate to cover the loss.
and no I didn`t owe shipping as it was the wrong order
thank you for your help
[redacted]

Initial Business Response /* (1000, 10, 2015/09/17) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding issues she experienced with a laptop she recently ordered. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to...

provide us with her feedback and comments.
After Walmart.com received Ms. [redacted]'s complaint, we reviewed her account and order history. Our records indicate that Ms. [redacted] placed an order for an HP laptop for same day pickup at her local Walmart store on September 3, 2015. When an order is ready, we'll send an email informing the [redacted] they can pick up their items. In Ms. [redacted]'s case, the item was out of stock at her store and could not be fulfilled. When the store found that they did not have the laptop she had ordered, they found a better one to offer her as a substitute. The laptop that was going to be offered as a substitute was priced higher than the one she selected, had the same or better features and was going to be offered to her at the original laptop's lower price. Unfortunately, the substitute laptop was mislabeled and the wrong item was selected for her. The store manager has personally reached out to Ms. [redacted] to apologize for the inconvenience and to offer the appropriate substitute. Ms. [redacted] advised him that she had already purchased the item elsewhere. For the inconvenience a Gift Card in the amount of $40 was provided to Ms. [redacted] and a full refund in the amount of $209.55 has been issued for the original order. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] A. [redacted]
Walmart.com
Initial Consumer Rebuttal /* (2000, 13, 2015/09/22) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 5, 2014/11/19) */
RE: [redacted]/Revdex.com Case
Walmart.com received a Revdex.com complaint from Ms. [redacted]. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. Earlier last month, we did experience a problem on our website which due to a technical error, resulted in this item showing incorrect pricing. Once we became aware of this issue, we took corrective action to investigate and rectify the error. Unfortunately, given the wide discrepancy in pricing, we have canceled orders. Please note, we reserve the right, at our sole discretion, to refuse or cancel any order for any reason (including, but not limited to, inaccuracies or errors in product or pricing information).
We understand that Ms. [redacted] was inconvenienced after finding out that she would only be receiving one pack of figs. That is why we have issued Ms. [redacted] a one-time courtesy $40 egift card so she could place a new order for the six pack of figs. On November 6, 2014 we attempted to reach Ms. [redacted] at (XXX)XXX-XXXX, but she was not available. We left her a message to call us if she still needed assistance. In addition, we sent her a follow up email explaining the details above and advised her to contact us if she had any follow up questions or concerns. We have not heard back from her. In light of this, Walmart.com considers this case closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] M.
Walmart.com
Initial Consumer Rebuttal /* (2000, 7, 2014/12/02) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 6, 2015/12/14) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding her recent order. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. On November 27, 2015, Ms. [redacted] placed an order for a VIZIO 70" Smart HDTV for same day pick up at her local Walmart store. When the store went to fulfill the order, the item was out of stock and the order had to be canceled. We do apologize for the inconvenience this caused Ms. [redacted]. We contacted Ms. [redacted], placed a new order for her television and honored the Black Friday price. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com
Initial Consumer Rebuttal /* (2000, 8, 2015/12/18) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Walmart.com was wonderful to deal with. They understood my complaint and honored the sale price. Apparently it's all in who you complain to! The 3 other [redacted] service representatives told me I was out of luck, I really appreciate Princess and how she handled my situation.

Complaint: [redacted]I am not totally rejecting this response because the matter was resolved. However, if you read over the notes from [redacted]. it took nearly a month to get someone from Walmart to contact me. A month? Really? She offered me a gift certificate which I told her I would never use. Nonetheless, it came via email and I find I can't even give it away to anyone.Sincerely,[redacted]

Initial Business Response /* (1000, 10, 2014/12/09) */
[redacted] received a Revdex.com complaint from [redacted] regarding her order for an RCA 7" Tablet. We thank you for the opportunity to address her concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
After we received [redacted]'s complaint, we reviewed her [redacted] account and order history. [redacted]'s order was lost in the store. We apologize for the inconvenience this has caused her. Our Billing team has removed the authorization hold. We have issued [redacted] a $20.00 eGift Card for her troubles. As such, [redacted] considers this matter closed.
Again, we thank [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at [redacted] between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
[redacted]

Initial Business Response /* (1000, 11, 2014/10/08) */
RE: [redacted] Revdex.com Case
Walmart.com received a Revdex.com complaint from Mr. [redacted] We thank you for the opportunity to address Mr. [redacted] concerns and appreciate the time he has taken to provide us with his feedback and...

comments.
After we received Mr. [redacted] complaint, we reviewed his Walmart.com account and order history. We have confirmed the image listed for the 32 inch Sony TV model 32R300B he ordered was for the 40 inch model. The manufacturer has provided us the correct image for the 32 inch model that will be updated online shortly. We understand that Mr. [redacted] was inconvenienced after he received the 32 inch model. That is why we have arranged to sell him the 40 inch model at the price he paid for the 32 inch model he originally ordered. On October 7, 2014, and October 8, 2014, we attempted to reach Mr. [redacted] at (XXX) XXX-XXXX, but he was not available. We left Mr. [redacted] a detailed message along with sending him an email to call us so we can complete our arrangement. Unfortunately, we have not heard back from him. However, we will continue to work with Mr. [redacted] on a resolution when he contacts us back. In light of this, Walmart.com considers this case closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] M.
Walmart.com

Initial Business Response /* (1000, 7, 2015/05/12) */
Walmart.com received a Revdex.com complaint from [redacted] regarding her order. We thank you for the opportunity to address her concerns and appreciate the time she has taken to provide us with her feedback and comments.
After we...

received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. We apologized to Ms. [redacted] for the incorrect items she received. Ms. [redacted] received a full refund for the items she did not receive and (2) $50.00 eGift Cards for the trouble this caused her. We issued call tags for the incorrect items to be picked up. We advised Ms. [redacted] to contact Federal Express with a convenient time for her to have the items picked up. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am -5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com
Initial Consumer Rebuttal /* (3000, 9, 2015/05/14) */
(The consumer indicated he/she DID NOT accept the response from the business.)
When they arranged the initial pick up they did NOT arrange it with me, therefore FedEx came and we didn't have anything to authorize the Pick up so he had to leave without taking the items. I made [redacted] aware of that, once she gave me the link for the pick up documents I gave the OK to set up another pick up and I will have the paperwork for the driver. After a few days of only getting the auto generated survey response from Walmart, I emailed [redacted] to ask her when will they come by and pick up the items. I went IGNORED AGAIN as shown on the thread I sent to the Revdex.com, I made walmart aware I have a toddler and the bulky items are taking up too much space, My son ran into the packages twice and the last time he bust his lip which I have pictures of. I placed them things outside with the pick up labels attached. as I told Walmart I would do in my email and assumed they were picked up. I am shocked at the way this issue was handled by Walmart after the initial call I made 5 minutes after receiving the incorrect items till now. $100.00 worth of hush money to store their items is an insult especially after my child was hurt by them. I've tried to resolve this issue with them, but sharon ignored me as shown on my email thread. which I still have, this was a easy fix that turned into an escalated issue because of poor [redacted] service. For such a huge corporation I expect much better, please let me know if you need any further information from me. Because I am ready for this back and forth to be over, I am done with walmart.
Final Business Response /* (4000, 11, 2015/05/22) */
Walmart.com received Ms. [redacted]'s additional rebuttal arising from her original Revdex.com complaint. We sent Ms. [redacted] the labels and advised her to call Federal Express with a convenient time for her for the items to be picked up. In light of these events, Walmart.com considers this matter closed at this time. If either of you have any further questions or comments, please feel free to contact us.
Sincerely,
[redacted]
Walmart.com

Initial Business Response /* (1000, 10, 2014/05/27) */
We are requesting an extension for complaint XXXXXXXX, filed by Mr. [redacted]. We will continue to work with Mr. [redacted] but need additional time to work toward a resolution of his issue.
Initial Consumer Rebuttal /*...

(3000, 17, 2014/06/26) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Payment hasn't been reversed as of 06/26/2014 and Walmart will need to verify refund status to accept resolution.

Initial Business Response /* (1000, 10, 2014/12/26) */
RE: [redacted]/Revdex.com Case
[redacted] received a Revdex.com complaint from [redacted]. We thank you for the opportunity to address [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and comments. ...


On December 20, 2014, we issued [redacted] a courtesy refund of $30 back into her original method payment. On this day, we sent [redacted] an email explaining these details and advised her to contact us if she still needed assistance. We have not heard back from her. In light of this, [redacted] considers this case closed. However, [redacted] is more than welcome to contact us if she has any follow up questions or concerns.
Again, we thank [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at [redacted] between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
[redacted]
Initial Consumer Rebuttal /* (2000, 12, 2015/01/06) */
I appreciate the response and refund from Walmart. Thanks you for your help in the matter.
[redacted]

Complaint: [redacted]I am rejecting this response because: How can Walmart keep just saying they consider this matter closed? If the entity being complained against can just wash their hands of the matter themselves, what's the point of the Revdex.com in the first place? Walmart is firm on placing all the blame on the customer when the customer has no control over their system being breached. They suggested that my email password was compromised, however, with [redacted], [redacted], [redacted] and banking info available to the hackers, why would they only target a Walmart.com account? My assertion is that the breach and lack of security is on Walmart's end and they refuse to take any responsibilty or enact methods to further secure their system. 2 step verification is required on most accounts when changing account information. Walmart does not do this, allowing them to be ripe for the picking to hackers. My goal in wasting so much time on this matter was to try to help Walmart, it looks like they could care less and aparently though there are many other customers accounts that have been hacked it was all their fault and not Walmart's. The "customer service" from Walmart is non-existent at best.Sincerely,[redacted]

Initial Business Response /* (1000, 5, 2016/02/04) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] regarding his recent order. We thank you for the opportunity to address Mr. [redacted]' concerns and appreciate the time he has taken to provide us with his feedback and comments.
After we...

received Mr. [redacted]' complaint, we reviewed his Walmart.com account and order history. On January 15, 2016, Mr. [redacted] placed an order and called back later to have it canceled. The request to cancel the order was placed, however, some of the items were too far into processing to be canceled. These items were shipped and Mr. [redacted] was billed for them. We apologize for any inconvenience that this has caused. A full refund has been issued. We have tried to reach Mr. [redacted] several times to discuss this situation at (XXX) XXX-XXXX and via email, but have been unsuccessful. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] B.
Walmart.com

Initial Business Response /* (1000, 10, 2014/10/31) */
Walmart.com received a Revdex.com complaint from Mrs. [redacted] regarding an online order. We thank you for the opportunity to address Mr. [redacted]' concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
After we received Mrs. [redacted]' complaint, we reviewed her Walmart.com account and order history. Our records indicate we have refunded all the items she was not able to pick up at the store due to unavailability of stock and offered a $25.00 eGift card for the inconvenience. As such, Walmart.com considers this matter closed.
Again, we thank Mrs. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com