Walmart.com

Initial Business Response /* (1000, 6, 2015/12/31) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding her recent order. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
After Walmart.com received Ms. [redacted]'s complaint, we reviewed her account and order history. Ms. [redacted] placed an order on December 6, 2015 and was provided an estimated delivery date of December 14, 2015. However, by that date she had not received her order and it appeared to be lost in transit. We reached out to Ms. [redacted] and apologized for the inconvenience. Because she did not receive her order, a full refund was issued. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] T.
Walmart.com
Initial Consumer Rebuttal /* (3000, 8, 2016/01/05) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I was not contacted by Walmart regarding my order. It took several attempts of me reaching out to Walmart.com with questions regarding my order. I was informed on several occasions there was no problem with my order and that everything was processed properly. Walmart has documents that prove this. I had to go through several walmart.com [redacted] service team members and managers to request a refund. I was told that was not the process on several occasions. Finally, after weeks of wasted time and hours later, I was told my refund would be processed asap.
Walmart.com fails to take responsibility for misleading customers in an effort to get them to buy products online in hopes that they may arrive around the estimated time frame. The staff is rude and unaware of the proper procedures when it comes tot he company they work for. How is it that no associate was aware that there is a third party involved when shipping certain items? The response provided is a sad excuse from a profitable business that does not value those who spend their money to increase Walmart.com profits.
Final Business Response /* (4000, 10, 2016/01/22) */
Walmart.com received Ms. [redacted]'s additional rebuttal arising from her original Revdex.com complaint. We have attempted to contact Ms. [redacted] so that we may discuss a satisfactory resolution for her. We have reached out via phone and email on January 19 and 21, 2016. We have not heard back from her. Walmart.com considers this matter closed at this time. However, we urge Ms. [redacted] to contact us directly if she still needs assistance.
Sincerely,
[redacted].
Walmart.com

Wanted wallmart[redacted] to price match there own store and they say they will do that and it has to be in stock after I told them what store they would not price match because it was a to big of a difference in the mean time waiting for them to call me back like they said they would the item went out of stock n back to the regional price I even had a screenshot of it

Initial Business Response /* (1000, 15, 2014/08/29) */
Walmart.com received a Revdex.com complaint from [redacted] regarding an issue with a price error. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his feedback and...

comments.
After we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. We recently experienced on our website a price error which due to a technical error, resulted in the Sterilite File Crate, Set of 6 showing incorrect pricing. Once we became aware of this issue, we immediately took corrective action to investigate and rectify the error. We apologize for the inconvenience this caused Mr. [redacted] and issued him a $25.00 eGift Card for the inconvenience. We have reached out to Mr. [redacted] with this information and have not heard back from him. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com

Walmart.com received a Revdex.com complaint from [redacted] regarding a recent order that was placed. We thank you for the opportunity to address [redacted] concerns and appreciate the time she has taken to provide us with her feedback and comments. After we received [redacted]...

complaint, we reviewed her Walmart.com account and order history. Due to a system issue that has since been addressed, a refund for the order was not successfully processed until October 26th. The amount will post to [redacted] original method of payment within 3-5 business days. We’re very sorry for the delay and the inconvenience this may have caused and have advised [redacted] of the resolution. As such, Walmart.com considers this matter closed. [redacted] is welcome to contact us directly if she needs any further assistance. Again, we thank [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at [redacted] between the hours of 8am – 5pm, Pacific Time. Sincerely, [redacted] Walmart.com

Initial Business Response /* (1000, 5, 2014/03/17) */
Walmart.com received a Revdex.com complaint from [redacted] regarding her order she placed for an RCA 7" Tablet. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her...

feedback and comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. Ms. [redacted]'s tablet was not working properly. She contacted the warranty company and they were unable to help her. We contacted Ms. [redacted]'s local Walmart store, and she was able to exchange her tablet. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com

Initial Business Response /* (1000, 7, 2015/02/05) */
Dear Dispute Resolution Specialist,
This is to notify your agency that Mr. [redacted] has filed multiple complaints to Walmart.com regarding this issue. We have already submitted our final response to Mr. [redacted]'s Attorney General...

Complaint No. XX-XXXXX. Therefore, we are including our response that we submitted to his Attorney Gereral's office for this Revdex.com case.
Sincerely,
[redacted]
Walmart.com
Response:
Thank you for the opportunity to respond to Mr. [redacted]'s follow up complaint.
As we have stated in our last response, due to a system error, Mr. [redacted]'s order did not process. The information provided by our [redacted] Care agents regarding his order status and our inventory was inaccurate. We are very sorry for any inconvenience this may have caused and can assure you that we have taken corrective action with the agents. Mr. [redacted] requested over the phone to send this information in writing to the Attorney General for his records, which we have done so in our last response. We have sent a copy of our follow up response directly to his email address, as per his request for a written response.
If you have any further questions, please do not hesitate to contact me. I can be reached at [redacted] (option 1) between the hours of 8am - 5pm Pacific Time, Monday - Friday.
Sincerely,
[redacted] M.
Walmart.com
Initial Consumer Rebuttal /* (3000, 9, 2015/02/22) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I am very thankful for the efforts by this Bureau and its Dispute Resolution Support staff leading to a response from Walmart, which had been very difficult to get from this company from the very beginning without filing formal complaints. However and obviously, Walmart's response is nothing more than an evasive boilerplate in view of clear and undisputed evidence of business fraud and shows zero sincerity in resolving this matter.
Accordingly, this response by Walmart is unacceptable and DID NOT RESOLVE THIS COMPLAINT.
I was hoping that Walmart would take the filing of this very complaint as an opportunity to honestly face its wrongdoing and make a good-faith effort to reasonably resolve this complaint, here and now. Throughout my efforts trying to resolve this matter with Walmart, however, Walmart has been evidently holding the "we did it, so what" attitude, thinking nothing is "a big deal", i.e., ignoring [redacted] order is no big deal, telling a lie of "order lost" is no big deal, advertising merchandise as in-stock while admitting on record the item being out-of-stock is also no big deal. Then later on changing the story and claiming the item not-being-out-of-stock and admitting its agent telling yet another flat-out lie to [redacted] just to deny services on his face is not a big deal either. Is this a serious, professional, and honest business would ever do? Not to mention that Walmart possesses remarkable market dominance and tremendous resources in every category one can thing of. I am truly speechless and can only 100% agree with the fact that Walmart has just recently scored the worst [redacted] satisfaction rating as a result of the survey by the American [redacted] Satisfaction Index, which was reported by, for example, MarketWatch.com in its report entitled "4 reasons Walmart is the most-hated retailer in America" published on Feb 19, 2015.
If Walmart were somehow one of the best rated retailer in [redacted] satisfaction and my unbelievable, unprecedented personal experience with Walmart in this blatant and outrageous fashion as recited heretofore were somehow an inadvertent and isolated incident, I would be inclined to simple accept Walmart's apology. However, making vague and obviously evasive statements such as "system error" and "provided inaccurate information" are nothing but cover-up excuses and indicia of unwilling to face the nature of this matter and the harm it inflicted on consumers. I have every reason to believe that this is a systematic and wide-spread problem by this retailer and there are a large number of consumers victimized in the same or similar manner.
For the purpose of attempting to resolve this matter, I am willing to present the following MID-GROUND offer as requested by this Bureau. However, Walmart must make its good-faith effort to resolve it and take its due responsibility for what has happened. Unless Walmart reaches agreement with me and states on the record in its next response that this matter is settled according to our agreement, this complaint should be clearly construed as Walmart's responses being completely unacceptable and the matter is not resolved.
My MID-GROUND offer is as follows:
1. It'd be acceptable if Walmart elects not to reveal verificable records about what exactly happened and Walmart needs not to even offer any incentive or compensation. However, Walmart, at minimum, must confirm and state on the record the following:
a.) Walmart never practiced deceptive business practice of false advertisement;
b.) Walmart has conducted thorough investigation into the matter brought forward by this complaint and found that those Walmart employees who Walmart claimed and admitted lying to me in connection with my order did not ever make at least another false statement to Walmart customers, therefore Walmart attests that these two back-to-back false statements to me are isolated incidents.
c.) Walmart has conducted thorough investigation across all [redacted] service records and concluded that no other Walmart agents have ever made false statements to Walmart customers, therefore those two agents involved in this complaint were isolated individuals who apparently violated Walmart professional ethics against the training they received and this is not a frequent, systematic, common, or wide-spread problem by any means.
Please be advised that no comment or evasive comments may only be construed by me as "admission by silence".
OR:
2. Walmart reaches a written agreement with me. It's up to Walmart to propose what settlement, in any form except Walmart giftcards, would be considered good-faith, sincere effort commensurate with the nature of this matter and the harm it has inflicted on me and my family.
Final Business Response /* (4000, 13, 2015/03/13) */
RE: [redacted]/Revdex.com Case
Walmart.com received a Revdex.com complaint from Mr. [redacted]. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his feedback and comments.
As we communicated with Mr. [redacted] in his recent complaints he filed with his Attorney General's office, due to a system error, his order did not process. The information provided by our [redacted] Care agents regarding his order status and our inventory was inaccurate. We are very sorry for any inconvenience this may have caused him and can assure you that we have taken corrective action with the agents that informed Mr. [redacted] about the inaccurate information. Unfortunately, we are unable to honor Mr. [redacted]'s request for documentation regarding the course of actions we made internally with the associates that provided him with the inaccurate information. However, please be assured that we a making every effort to prevent this from happening again in the future.

I hope that this explanation clarifies and responds to the issue. If you have any further questions, please do not hesitate to contact me. I can be reached at XXX-XXX-XXXX between the hours of 8am - 5pm Pacific Time, Monday - Friday.
Sincerely,
[redacted] M.
Walmart.com
Final Consumer Response /* (4200, 15, 2015/03/25) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I appreciate the continued help from this Bureau and its staff in handling my complaint against Walmart. As to this final response that Walmart has provided, it cannot be more evident that Walmart's attitude is not to make any constructive efforts in resolving this complaint whatsoever. Its response contains mainly the copy-and-paste of the same evasive boilerplate from the prior reply, and I wonder why Walmart even bothered to respond like this at all if it had zero intention to resolve this matter. Further, Walmart in this response made yet another ridiculous and fictitious statement that it could not honor my request for "documentation regarding the course of actions we made internally with the associates that provided him with the inaccurate information". The simple fact is that I never made that kind of request and never cared about the business Walmart had with its own employees. It appears that Walmart has been trying to show its reasoning of "ok, we did something bad, but that's because we had bad employees. Now don't worry as we already took some actions on them, and you should be satisfied with our actions". Is this serously the kind of logic Walmart expects consumers to follow (and swallow)? Is it that hard for Walmart's management to realize that Walmart, represented by its employees under the scope of agency, is the liable entity for such wrongdoing? This complaint is not about what Walmart wants to do within its own organization; it's about the accountability between Walmart and the consumers it victimized by its outrageous wrongdoing. For the record, I even made it very clear to Walmart via written communication prior to this complaint that I had "no interest in whatever actions being taken" on its employees,
because "they were employed and trained by Walmart to do such routine jobs and they may feel it's the management or the culture of Walmart to blame, with which I find no reason to disagree". This fabricated claim by Walmart is similar in nature to another false statement by Walmart about claiming having sent me an email with investigation results but in reality it never happened, as outlined in the original complaint filing. I can only conclude that Walmart by such acts demonstrates no trustworthiness and seriously lacks credibility.
From self-admitted inventory status proving false advertisement to confirmed serial lying as means to blatantly deny services, what I have experienced from Walmart was truly an appalling, unprecedented, and unimaginable series of serious business wrongdoing. Walmart has been given plenty of opportunities to resolve this matter by simply holding a serious attitude and recognizing the cause of action as well as the harm it inflicted, which would allow it to act constructively and responsibly to come up with an acceptable resolution. Unfortunately, Walmart clearly elects to do the opposite and defends itself with evasive and even fabricated excuses as outline above.
Accordingly, Walmart's final response completely fails to resolve this complaint and is unacceptable.

Initial Business Response /* (1000, 5, 2015/12/14) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding her discount request for the damaged Modway LC3 Ottoman, Multiple Colors, Actual Color: White We thank you for the opportunity to address Ms. [redacted]'s concerns and...

appreciate the time she has taken to provide us with her feedback and comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. We have made several attempts to reach Ms. [redacted] and we have not heard back. Ms. [redacted] was issued a discount of $31.75 on October 7, 2015 on the original order and $31.75 on October 26, 2015 on the replacement order. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] J.
Walmart.com

Initial Business Response /* (1000, 5, 2015/11/17) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] in regards to his recent order. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his feedback and...

comments.
After Walmart.com received Mr. [redacted]'s complaint, we reviewed his account and order history. On September 25, 2015, Mr. [redacted] placed an order for Filtrete Allergen Reduction Filters from UnbeatableSale.com, one of Walmart.com's Marketplace Retailers. We escalated his concerns to UnbeatableSale.com and determined that due to an error on the site, the item was described incorrectly and was not actually sold in a pack of 6. For the inconvenience, UnbeatableSale.com has sent the [redacted] the additional five filters he requested. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com
Initial Consumer Rebuttal /* (2000, 8, 2015/11/19) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I agree with [redacted]'s 11/17 entry. The remaining filters were delivered on 11/16/2015.
[redacted] was great in her response to my concern. I regret having to file a Revdex.com complaint in order to get to someone inside Wal-Mart that could assist with the issue being ignored by their vendor, Unbeatable Sales.
I am satisfied with the resolutions and thank [redacted] for all her help. I consider this complaint resolved and closed.

Initial Business Response /* (1000, 10, 2014/12/26) */
RE: [redacted]/Revdex.com Case
[redacted] received a Revdex.com complaint from [redacted]. We thank you for the opportunity to address [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and comments. ...


On December 20, 2014, we issued [redacted] a courtesy refund of $30 back into her original method payment. On this day, we sent [redacted] an email explaining these details and advised her to contact us if she still needed assistance. We have not heard back from her. In light of this, [redacted] considers this case closed. However, [redacted] is more than welcome to contact us if she has any follow up questions or concerns.
Again, we thank [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at [redacted] between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
[redacted]
Initial Consumer Rebuttal /* (2000, 12, 2015/01/06) */
I appreciate the response and refund from Walmart. Thanks you for your help in the matter.
[redacted]

Initial Business Response /* (1000, 10, 2014/06/16) */
Walmart.com received a Revdex.com complaint from [redacted] regarding an issue he has with a refund. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his feedback and...

comments.
After we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. Mr. [redacted] received a refund for $4.46 on a gift card he no longer has. We issued Mr. [redacted] a $5.00 eGift Card today. We apologize for the inconvenience this has caused him. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am -5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com
Initial Consumer Rebuttal /* (2000, 12, 2014/06/17) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I would still like it noted how many hoops I had to jump through to get the money walmart owes me! This alone is unacceptable!

Initial Business Response /* (1000, 5, 2014/11/19) */
RE: [redacted]/Revdex.com Case
Walmart.com received a Revdex.com complaint from Ms. [redacted]. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. Earlier last month, we did experience a problem on our website which due to a technical error, resulted in this item showing incorrect pricing. Once we became aware of this issue, we took corrective action to investigate and rectify the error. Unfortunately, given the wide discrepancy in pricing, we have canceled orders. Please note, we reserve the right, at our sole discretion, to refuse or cancel any order for any reason (including, but not limited to, inaccuracies or errors in product or pricing information).
We understand that Ms. [redacted] was inconvenienced after finding out that she would only be receiving one pack of figs. That is why we have issued Ms. [redacted] a one-time courtesy $40 egift card so she could place a new order for the six pack of figs. On November 6, 2014 we attempted to reach Ms. [redacted] at (XXX)XXX-XXXX, but she was not available. We left her a message to call us if she still needed assistance. In addition, we sent her a follow up email explaining the details above and advised her to contact us if she had any follow up questions or concerns. We have not heard back from her. In light of this, Walmart.com considers this case closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] M.
Walmart.com
Initial Consumer Rebuttal /* (2000, 7, 2014/12/02) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 12, 2015/12/18) */
Walmart.com received a Revdex.com complaint from [redacted] regarding a price match. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his feedback and comments.
After...

we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. We have taken a look at Mr. [redacted]'s orders and see that he placed two orders for the SentrySafe Combination Fire Safe. He has contacted our [redacted] service team and they have price matched the items to $88 each as he requested. We emailed Mr. [redacted] this and the terms and conditions of our price match. Additionally, we do apologize for the experience Mr. [redacted] had with this price match request. We have escalated all coaching opportunities to the appropriate team to address. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] L.
Walmart.com

Initial Business Response /* (1000, 10, 2014/12/09) */
[redacted] received a Revdex.com complaint from [redacted] regarding her order for an RCA 7" Tablet. We thank you for the opportunity to address her concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
After we received [redacted]'s complaint, we reviewed her [redacted] account and order history. [redacted]'s order was lost in the store. We apologize for the inconvenience this has caused her. Our Billing team has removed the authorization hold. We have issued [redacted] a $20.00 eGift Card for her troubles. As such, [redacted] considers this matter closed.
Again, we thank [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at [redacted] between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
[redacted]

Initial Business Response /* (1000, 5, 2014/12/23) */
[redacted] received a Revdex.com complaint from [redacted] regarding cancelled order#[redacted] for the Straight Talk Moto E XT830C Prepaid Android Smartphone. We thank you for the opportunity to address [redacted]'s concerns and...

appreciate the time he has taken to provide us with his feedback and comments.
After we received Ms. [redacted]'s complaint, we reviewed his [redacted] account and order history. As a one-time courtesy, we offered [redacted] a chance to place a new order with price adjustment of $9.99 for customer satisfaction. [redacted] has placed new order#[redacted] with promised adjustments. As such, [redacted] considers this matter closed.
Again, we thank [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at [redacted] between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Initial Consumer Rebuttal /* (2000, 7, 2014/12/29) */
(The consumer indicated he/she ACCEPTED the response from the business.)
My phone arrived at my local Walmart today and I just picked it up. I am very grateful for [redacted] help in getting this resolved. She did everything she said she would and all very quickly. I am very pleased with this resolution. Thanks to both Walmart and the Revdex.com for helping me out.
[redacted]

Initial Business Response /* (1000, 5, 2014/07/18) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] regarding his order he placed on July 3, 2014. We thank you for the opportunity to address his concerns and appreciate the time he has taken to provide us with his feedback and...

comments.
After we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. Mr. [redacted] placed an order for a Shop-Vac 5 Gallon Vacuum. When is order did not arrive, he contacted us and we issued a replacement. We have issued Mr. [redacted] a $10.00 Egift card for the troubles this caused him. We also sent his replacement order with rush shipping. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am -5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com
Initial Consumer Rebuttal /* (2000, 7, 2014/07/21) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Thank you for a great resolution.

Complaint: [redacted]I am rejecting this response because: How can Walmart keep just saying they consider this matter closed? If the entity being complained against can just wash their hands of the matter themselves, what's the point of the Revdex.com in the first place? Walmart is firm on placing all the blame on the customer when the customer has no control over their system being breached. They suggested that my email password was compromised, however, with [redacted], [redacted], [redacted] and banking info available to the hackers, why would they only target a Walmart.com account? My assertion is that the breach and lack of security is on Walmart's end and they refuse to take any responsibilty or enact methods to further secure their system. 2 step verification is required on most accounts when changing account information. Walmart does not do this, allowing them to be ripe for the picking to hackers. My goal in wasting so much time on this matter was to try to help Walmart, it looks like they could care less and aparently though there are many other customers accounts that have been hacked it was all their fault and not Walmart's. The "customer service" from Walmart is non-existent at best.Sincerely,[redacted]

Initial Business Response /* (1000, 5, 2015/04/27) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] regarding his order for the Empire Season 1 DVD. We thank you for the opportunity to address Mr. [redacted] concerns and appreciate the time he has taken to provide us with his feedback and...

comments.
After we received Mr. [redacted]' complaint, we reviewed his Walmart.com account and order history. Our records indicate he placed an order for an Empire Season 1 DVD for same day pickup. Unfortunately, the store he chose found they did not have the item in stock when fulfilling his order. If an order is cancelled due to out of stock, we check other stores in the area or send the item from a fulfillment center to the original store. A new same day pick up order was created at a different store within a 5 mile radius for his order. The new order that was created shows as picked up. We contacted that store and they have advised they have manually put the item as picked up in error. We have tried contacting Mr. [redacted] via email at [redacted]@aol.com and via phone at XXX-XXX-XXXX, but have not heard back from him. The store advised that he can go into the store to pick up his refund. At this time Walmart.com considers this matter closed, but we encourage Mr. [redacted] to contact us directly at XXX-XXX-XXXX to discuss this matter if he has any follow up questions or concerns.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] L.
Walmart.com

Initial Business Response /* (1000, 5, 2015/12/22) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] regarding his delayed Site to Store order# XXXXXXXXXXXXX. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us...

with his feedback and comments.
After we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. We have spoken with Mr. [redacted] regarding the delays due to the high volume. We have also adjusted Mr. [redacted]'s order $100.00 due to this delay and inconvenience. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] J.
Walmart.com

Initial Business Response /* (1000, 6, 2015/12/14) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding her recent order. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. On November 27, 2015, Ms. [redacted] placed an order for a VIZIO 70" Smart HDTV for same day pick up at her local Walmart store. When the store went to fulfill the order, the item was out of stock and the order had to be canceled. We do apologize for the inconvenience this caused Ms. [redacted]. We contacted Ms. [redacted], placed a new order for her television and honored the Black Friday price. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com
Initial Consumer Rebuttal /* (2000, 8, 2015/12/18) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Walmart.com was wonderful to deal with. They understood my complaint and honored the sale price. Apparently it's all in who you complain to! The 3 other [redacted] service representatives told me I was out of luck, I really appreciate Princess and how she handled my situation.

Initial Business Response /* (1000, 10, 2014/05/27) */
We are requesting an extension for complaint XXXXXXXX, filed by Mr. [redacted]. We will continue to work with Mr. [redacted] but need additional time to work toward a resolution of his issue.
Initial Consumer Rebuttal /*...

(3000, 17, 2014/06/26) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Payment hasn't been reversed as of 06/26/2014 and Walmart will need to verify refund status to accept resolution.