Walmart.com

Initial Business Response /* (1000, 5, 2016/02/08) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] regarding his concerns with unauthorized payments. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his feedback...

and comments.
After Walmart.com received Mr. [redacted]'s complaint, we reviewed his account and order history. Mr. [redacted] has informed us that there were several orders placed in July that he did not authorize. The orders were placed for same day pickup at his local Walmart store and have been picked up. Unfortunately, we will be unable to provide refunds for the orders and recommend that Mr. [redacted] discuss the charges with his financial institution. Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com
Initial Consumer Rebuttal /* (3000, 7, 2016/02/10) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have contacted my financial in station and they said they I have to contact walmart.com and take care of the matter with them and paypal has told me the same thing. If I could at least get half of my money back on a walmart gift card I would be happy.
Final Business Response /* (4000, 9, 2016/02/15) */
Walmart.com received Mr. [redacted] additional rebuttal arising from his original Revdex.com complaint. We apologize for any misunderstanding with our prior response. We contacted Mr. [redacted] and reviewed the orders in question. The orders were placed for same day pickup at his local Walmart store and have been picked up. Unfortunately, we will be unable to provide refunds. In light of these events, Walmart.com considers this matter closed at this time.
Sincerely,
[redacted]
Walmart.com
Final Consumer Response /* (4200, 11, 2016/02/17) */
(The consumer indicated he/she DID NOT accept the response from the business.)
My local walmart is located in springfield illinois XXXXX and I never picked anything up and I have been residing in springfield for over 3 years now.so I would still at least like a partial refund.

Initial Business Response /* (1000, 5, 2016/01/27) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] regarding his recent order. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his feedback and comments.
After...

we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. Mr. [redacted]'s order was from Best Choice, one of Walmart.com's Marketplace Retailers. When products are ordered from a Marketplace Retailer, all claims are handled through the specific retailer. Please note, we do provide contact information for each Marketplace Retailer on walmart.com, and the [redacted] is notified at the time of order that they are purchasing the item from the Marketplace Retailer.
Due to the fact that Mr. [redacted] has not been able to get a resolution from Best Choice, we have issued a full refund for the order and sent Mr. [redacted] a $20.00 eGift card for the inconvenience. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] B.
Walmart.com
Initial Consumer Rebuttal /* (2000, 7, 2016/02/08) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 10, 2014/03/31) */
RE: Revdex.com Case # XXXXXXXX
Walmart.com received a Revdex.com complaint from Mr. [redacted]'. We thank you for the opportunity to address Mr. [redacted]' concerns and appreciate the time he has taken to provide us with his feedback and...

comments.
After we received Mr. [redacted]' complaint, we reviewed his Walmart.com account and order history. Our records indicate that he was refunded for his order on March 14, 2014. On March 29, 2013, and March 31, 2014, we attempted to contact Mr. [redacted] at (XXX) XXX-XXXX to notify him about the refund we issued him. Unfortunately, he was not available. We left him a voice message to call us directly and also sent him an email to contact us if he still needed assistance. We have not heard back from him. In light of this, Walmart.com considers this matter closed. However, Mr. [redacted] is always welcome to contact us if he would like us to address any of his questions or concerns.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted].
Walmart.com
Initial Consumer Rebuttal /* (2000, 12, 2014/04/03) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Walmart.com did refund the money 22 days after the item was returned to the the store. I was lied to many times from [redacted] service reps promising the refund was on its way. I never received one apology from anybody at Walmart.com concerning there dishonest [redacted] service reps or there horrible service in general. I will NEVER use Walmart.com again, and I will not recommend them to anyone.

Initial Business Response /* (1000, 10, 2014/09/26) */
RE: [redacted] / Revdex.com Case
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding her Pick-Up-Today order that was cancelled. I am very sorry to hear of the difficulty she has experienced.
After we received...

[redacted] complaint, we reviewed her Walmart.com account and order history. When an order is placed for Pick Up Today, an associate at the store will gather the items they've requested online. If the store does not have the item in inventory, our system checks surrounding stores within a 50 mile radius for the inventory. If the item cannot be located, the order is cancelled. If the item is available in one of our warehouses, a new order is generated for Site to Store delivery. When this happens, we send the customer an email notifying them of the changes and provide the new delivery date. Unfortunately, the item [redacted] ordered was out of stock and we were unable to fulfill her order. As a result, the funds for this order were never collected. However, her bank may have placed an authorization hold that would be released after a certain time period. [redacted] would need to contact her bank for further information regarding the authorization hold.
We attempted to call [redacted] at ([redacted]) [redacted] on September 25, 2014 and September 26, 2014, but she was not available. In addition, we emailed [redacted] under incident [redacted] on these dates explaining these details and provided our direct contact information so she could contact us if she still needs assistance. We have not heard back from her. In light of this, walmart.com considers this case closed.
Again, we thank [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at [redacted] between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com

Initial Business Response /* (1000, 10, 2015/11/23) */
Walmart.com received a Revdex.com complaint from [redacted] regarding his recent order. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his feedback and...

comments.
After we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. Walmart.com does offer gifting options on some items and the options available for each item may vary. Unfortunately, the item Mr. [redacted] purchased does not offer gift wrapping with the purchase. We're very sorry for the difficulty he had with trying to get this resolved. For the inconvenience, we sent Mr. [redacted] a $25.00 gift card that can be used online or in the store. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com

Initial Business Response /* (1000, 10, 2015/03/26) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding her request to be refunded for shipping fees for her returned items of order#XXXXXXXXXXXXX. We thank you for the opportunity to address Ms. [redacted]' concerns and...

appreciate the time she has taken to provide us with her feedback and comments.
After we received Ms. [redacted]' complaint, we reviewed her Walmart.com account and order history. We advised Ms. [redacted] that on March 16, 2015 [redacted] service refunded her $139.88. Ms. [redacted] has verified that she has received the refund and that her complaint had been resolved. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
[redacted] J.
Walmart.com
Initial Consumer Rebuttal /* (2000, 12, 2015/03/30) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 5, 2016/02/05) */ Walmar[redacted] received a Revdex.com complaint from Ms. [redacted] in regards to her recent order. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and comments....

After Walmar[redacted] received Ms. [redacted]'s complaint, we reviewed her account and order history. According to our tracking information, the gift cards Ms. [redacted] ordered on December 7, 2015 were delivered to her address on December 22, 2015. Our records indicate that the gift cards have been redeemed. If Ms. [redacted] did not receive the gift cards, she will need to contact her financial institution to dispute the charges. We also recommend that Ms. [redacted] file a police report with her local authorities in order to address the theft of her gift cards. As such, Walmar[redacted] considers this matter closed. Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at 855-559-5603 between the hours of 8am - 5pm, Pacific Time. Sincerely, [redacted] Walmar[redacted] Initial Consumer Rebuttal /* (3000, 7, 2016/02/22) */ (The consumer indicated he/she DID NOT accept the response from the business.) I was told by two different Walmart employees that 1) my cards were lost in the mail and 2) I would be contacted by the gift card department so they could either reissue the cards or issue me a refund of the purchase price. Whether or not these employees were correct about the situation, Walmart should honor what they told me. Instead, they've given me the run around promising me on at least 3 occasions that I'd hear back from someone in a week, followed by complete radio silence and changing their story about what happened (initially, I was told they were lost in the mail; Walmart didn'[redacted]e back with the delivered and redeemed story until I filed a complaint here). As far as filing with my financial institution, since Walmart kept delaying getting back to me (3 times), the time period during which I had to do so has passed and is no longer an option available to me. Final Business Response /* (4000, 9, 2016/03/08) */ Walmar[redacted] received Ms. [redacted]'s additional rebuttal arising from her original Revdex.com complaint. We are very sorry for the difficulty Ms. [redacted] experienced with this order and have ensured that all of the coaching opportunities are addressed. Unfortunately, our records indicate that the gift cards were delivered and redeemed. As such, we will be unable to issue a refund for the order. Ms. [redacted] was advised to file a claim as of January 18, 2016. We attempted to call and email Ms. [redacted] to discuss this matter further, but were not successful in reaching her. In light of these events, Walmar[redacted] considers this matter closed. Sincerely, [redacted] Walmar[redacted]

Initial Business Response /* (1000, 17, 2015/09/09) */
Walmart.com received a Revdex.com complaint from [redacted] regarding her recent order. We thank you for the opportunity to address Ms. [redacted]' concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
After we received Ms. [redacted]' complaint, we reviewed her Walmart.com account and order history. On August 17, 2015, Ms. [redacted] placed an order for a Radio Flyer Folding Trike for a same day pick up. We have escalated her concerns regarding her experience at the store to the store manager. The store manager has contacted Ms. [redacted] and has arranged for her to pick up the trike she purchased. Ms. [redacted] has also confirmed the same. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted].
Walmart.com
Initial Consumer Rebuttal /* (2000, 20, 2015/09/10) */
(The consumer indicated he/she ACCEPTED the response from the business.)
When the store Manager found out about what had gone on in his store he seemed truly appalled! He was pretty disgusted that noone from his store including his Assistant Manager offered me no help or solution!
While I was talking to him on the phone he literally walked over to the toy section and got the radion flyer trike and brought it to his office to hold for me. He said he was going to give it to me for free. He also gave me a $50 gift card and appologized profusely. I felt I was finally heard by someone who cares about the horrible [redacted] service...or complete lack of cutomer service and was going to take it up with all those involved. I let him know this reflecks very poorly on him as Manager of the store and that he really needs to do something about his employess. He assured me he would definitely deal with them. I appreciated it very much....and finally getting the tricycle and a gift card. Thank you Mark!...Walmart Manager.

Initial Business Response /* (1000, 10, 2015/01/27) */
RE: [redacted]/Revdex.com Case
Walmart.com received a Revdex.com complaint from Ms. [redacted]. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with...

her feedback and comments.
We have confirmed Ms. [redacted]'s order was returned at our returns center. We updated Ms. [redacted]'s account to prevent her from being recharged. As a courtesy for the inconvenience, we issued Ms. [redacted] a $20 egift card to help her with her next purchase. On January 27, 2015, we sent Ms. [redacted] an email explaining these details and advised her to contact us if she had any follow up questions or concerns. In light of this, Walmart.com considers this case closed. However, Ms. [redacted] is more than welcome to contact us if she has any follow up questions or concerns.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] M.
Walmart.com
Initial Consumer Rebuttal /* (2000, 12, 2015/01/29) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I do not intend on doing business with walmart.com again in the future. It is unfortunate I had to take it to this level.

Initial Business Response /* (1000, 5, 2014/03/13) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] Jr regarding the order that he wanted cancelled. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with...

his feedback and comments.
After we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. Mr. [redacted] placed his order through our third party vendor, Tigerdirect, who are an extension to Walmart to increase inventory. Mr. [redacted] went to the store to get the item and the store did not have them. He wanted to cancel this order and get a refund. Our records show that a refund has been processed for the item, however, not the shipping charge. We have processed the refund for the shipping charge back to the gift card he used for the purchase. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com

Initial Business Response /* (1000, 10, 2015/11/17) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding her recent order. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
After Walmart.com received Ms. [redacted]'s complaint, we reviewed her account and order history. Our records show that on October 23, 2015, Ms. [redacted] placed an order for a sofa. That same day, she placed an intent to cancel the order. However, part of it was already too far along in processing. One of two boxes shipped out and Ms. [redacted] was billed for that part of the order. We have confirmed that this box has been returned and Ms. [redacted] has been refunded in full. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted].
Walmart.com

Initial Business Response /* (1000, 10, 2014/09/12) */
RE: [redacted]/Revdex.com Case
Walmart.com received a Revdex.com complaint from Ms. [redacted]. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her...

feedback and comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. On September 12, 2014, we attempted to contact Ms. [redacted] at (XXX) XXX-XXXX to discuss this matter and arrange replacement pump for her swimming pool, but she was not available. In addition, we sent her an email to contact us so we could complete our replacement arrangement. Unfortunately, we have not heard back from her. At this time, Walmart.com considers this matter closed. However, we will continue to work with Ms. [redacted] directly upon receiving a call back from her.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] M.
Walmart.com
Initial Consumer Rebuttal /* (3000, 12, 2014/09/16) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I did speak with [redacted] M. and he informed me they were going to email me a gift card that I have since not recieved. I have called and left messages to try to resolve the problem once again with out success. The new filter that was sent to me also does not work. Meanwhile I have a pool in my back yard that is green with mold growing. I am requesting that the gift card will be sent to me by mail or email as promised, and that I am able to drain this pool and return it for full refund.
Final Business Response /* (4000, 14, 2014/09/24) */
RE: [redacted]/Revdex.com Case
Walmart.com received a rebuttal from Ms. [redacted]'s original Revdex.com complaint. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. We were able to work with our Billing group to issue Ms. [redacted] a refund for order XXXXXXXXXXXXX. The refund was processed on September 23, 2014 and will be credited back to Ms. [redacted]'s original method of payment within 3-5 business days. On September 24, 2014 we spoke with Ms. [redacted] directly over the phone. We apologized for the inconvenience and explained the refund we issued her. We provided our direct number so Ms. [redacted] could contact us if she still needs assistance. In light of this, Walmart.com considers this matter closed. However, Ms. [redacted] is more than welcome to contact us if she has any follow up questions or concerns.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] M.
Walmart.com

Initial Business Response /* (1000, 10, 2014/08/13) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding an order she placed with us. We thank you for the opportunity to address her concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. Ms. [redacted] placed an order on July 22nd. One of her items she ordered, Sam Mills Beef Stroganoff Dinner Mix arrived late on August 2nd. We apologize for the inconvenience this caused her, and issued her a $10.00 eGift Card. We have left several messages for Ms. [redacted] and have not heard back from her. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am -5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com
Initial Consumer Rebuttal /* (2000, 12, 2014/08/15) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 5, 2014/04/10) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding the Buchannan Faux Leather Sofa. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her...

feedback and comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. Ms. [redacted] received the Buchannan Faux Leather Sofa damaged and she wanted a replacement. She contacted our customer service team and they issued a refund instead. We contacted Ms. [redacted] and advised because the refund was already processed we are unable to reverse that. We advised Ms. [redacted] to re order the Buchannan Faux Leather Sofa. Since the Buchannan Faux Leather Sofa is now $30 more, we have issued a $45 Egift card for the difference and shipping charges. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com

Initial Business Response /* (1000, 10, 2015/08/26) */
RE: [redacted]/Revdex.com Case
Walmart.com received a Revdex.com complaint from Ms. [redacted]. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and comments.
After...

reviewing Ms. [redacted]'s complaint, we reviewed her account records and purchase history. We have confirmed that Ms. [redacted] was refunded for her order on August 24, 2015. We also confirmed that Ms. [redacted]'s return affidavit was signed by our system. Please be assured that we have notified our engineers of this error to prevent this from happening in the future. In addition, we understand the frustration that Ms. [redacted] has been through. That is why we have issued her a courtesy $25 egift card to help her with her next online or in-store purchase. On August 26, 2015, we attempted to call Ms. [redacted] at (XXX) XXX-XXXX and left her a message. We sent her an email explaining these details and advised her to contact us if she still needed assistance. In light of this, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted].
Walmart.com

(The consumer indicated he/she DID NOT accept the response from the business.)I was told by two different Walmart employees that 1) my cards were lost in the mail and 2) I would be contacted by the gift card department so they could either reissue the cards or issue me a refund of the purchase price. Whether or not these employees were correct about the situation, Walmart should honor what they told me. Instead, they've given me the run around promising me on at least 3 occasions that I'd hear back from someone in a week, followed by complete radio silence and changing their story about what happened (initially, I was told they were lost in the mail; Walmart didn't come back with the delivered and redeemed story until I filed a complaint here).As far as filing with my financial institution, since Walmart kept delaying getting back to me (3 times), the time period during which I had to do so has passed and is no longer an option available to me.

Initial Business Response /* (1000, 10, 2015/10/16) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding the order she did not receive. We thank you for the opportunity to address Ms. [redacted]' concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
After Walmart.com received Ms. [redacted]' complaint, we reviewed her account and order history. Ms. [redacted]' order was from Digital Pavilion, one of Walmart.com's Marketplace Retailers. The shipping address that was originally provided for the order was incorrect. Ms. [redacted] worked with Digital Pavilion to attempt to correct the address. However, the package was not delivered to the correct address. When products are ordered from a Marketplace Retailer, all returns and refunds for products are handled through the specific retailer. Ms. [redacted] spoke with Digital Pavilion, but a refund could not be issued. As a one-time courtesy, we have issued a full refund for Ms. [redacted]' order. We have attempted to contact Ms. [redacted] and have not received a response. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com

Initial Business Response /* (1000, 5, 2015/07/13) */
Walmart.com received a Revdex.com complaint from [redacted] regarding her recent order. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. On June 21, 2015, Ms. [redacted] placed an order for a Kid Trax Dodge Pursuit Police Car 12-Volt Battery-Powered Ride-On. This item was delivered damaged. The replacement order was also damaged. We have escalated the issues regarding damaged deliveries to our fulfillment team to address. A call tag should have been issued for Ms. [redacted] to return the items back. We have escalated all coaching opportunities to the appropriate team to review and address. Our records show that one Kid Trax Dodge Pursuit Police Car 12-Volt Battery-Powered Ride-On was returned. We have set the recharge for the replacement order to no, so she is not recharged for not returning the item back. We contacted Ms. [redacted] and she advised that she still has the replacement, but is on vacation, so she is not able to return it until she gets back. We have issued a Fedex call tag to for her as she requested.
Furthermore, Ms. [redacted] advised that she is still interested in the Kid Trax Dodge Pursuit Police Car 12-Volt Battery-Powered Ride-On, so we have contacted stores within her area and held one for her there. For the inconvenience, we have issued Ms. [redacted] a $100 Egift Card. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] L.
Walmart.com
Initial Consumer Rebuttal /* (2000, 7, 2015/07/15) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Walmart did end up issuing me a second return label so I would not have to bring the second damaged car back to the store. They have also issued me a gift card for all of the inconvenience.

Initial Business Response /* (1000, 10, 2014/02/20) */
Walmart.com received a Revdex.com complaint from [redacted] regarding an order he received damaged. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his feedback...

and comments.
After we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. Mr. [redacted] placed an order on November 30th for a 47'' Seiki TV. His item was delivered uncovered, left outside, and it had rained all day. Mr. [redacted] contacted customer service, and they were not very helpful. The TV was returned and signed for on January 222nd. Mr. [redacted] continued to receive emails that the TV had not been returned. We apologize to Mr. [redacted] for the troubles he experienced. We have escalated his issues to the proper department. Mr. [redacted] was issued a full refund on February 19th. Also, we issued Mr. [redacted] a $25.00 eGift Card for his troubles. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com
Final Consumer Response /* (2000, 12, 2014/02/24) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 5, 2014/12/09) */
[redacted] received a Revdex.com complaint from [redacted] regarding orders he placed and did not receive. We thank you for the opportunity to address his concerns and appreciate the time he has taken to provide us with his feedback...

and comments.
After we received [redacted]'s complaint, we reviewed his [redacted] account and order history. [redacted] advised he did not receive his packages. He contacted customer service and they were unable to help him. We spoke with [redacted]'s mother as she stated he is out of the country. We advised her we have issued a full refund for both orders. [redacted] will receive the refund within 3 - 5 business days to his original payment method. As such, [redacted] considers this matter closed.
Again, we thank [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at [redacted] between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
[redacted]
Initial Consumer Rebuttal /* (2000, 7, 2014/12/14) */
(The consumer indicated he/she ACCEPTED the response from the business.)