Walmart.com

Initial Business Response /* (1000, 10, 2014/07/21) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] regarding the accuracy in our shipping confirmation emails. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us...

with his feedback and comments.
After we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. I advised and educated Mr. [redacted] that his order did ship on 07/08/2014, but the carrier's hub pick up had already left therefore his order did not leave FedEx until 07/09/2014. Once I explained this to Mr. [redacted] he advised he understood and it made sense. Mr. [redacted] also advised me he returned the Hefty 13-Gallon Step-On Trash Can, Black at his local store, and that it was an inconvenience to him due to transportation issues. I advised Mr. [redacted] that if he'd contacted [redacted] service we could have processed a call tag and picked the item up at no charge to him. For [redacted] satisfaction and inconvenience I have processed $10.00 eGift card. Mr. [redacted] agreed to the resolution and compensation. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] J.
Walmart.com
Initial Consumer Rebuttal /* (2000, 12, 2014/07/23) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I got the 10 egift from walmart.

Initial Business Response /* (1000, 5, 2014/05/28) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] regarding the shipping charges of his orders above. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with...

his feedback and comments.
After we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. Mr. [redacted] has been refunded $3.19 for shipping for order#XXXXXXXXXXXXX and $12.79 for shipping for order#XXXXXXXXXXXXX. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] J.
Walmart.com
Initial Consumer Rebuttal /* (2000, 7, 2014/05/30) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 10, 2015/12/31) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] regarding his recent order. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his feedback and...

comments.
After we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. On November 26, 2015 Mr. [redacted] placed an order for a Sport ATV. Due to a shipping delay, the order was not going to arrive by the expected delivery date. The order was canceled and refunded. We contacted Mr. [redacted] to discus his concerns and he advised us that everything had been resolved. He no longer needed our assistance. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] B.
Walmart.com

Initial Business Response /* (1000, 13, 2014/12/24) */
December 24, 2014
Sent: Filed Electronically
Complaint Case #: XXXXXXXX
Consumer: [redacted]
Case Opened: XXXX-XX-XX
Dear Maite,
Thank you for your correspondence regarding X. [redacted]'s recent experience.
Our goal is to...

thoroughly research and assist X. [redacted] with her issue. At this time, we would request the four digit store number or the city, state, and street address of the Walmart location in question.

We appreciate your assistance in obtaining this information.
Thank you,
[redacted] D.
Risk Resolution Coordinator
Walmart Stores, Inc.
Initial Consumer Rebuttal /* (3000, 15, 2014/12/26) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The store address is
Walmart Supercenter #1372
4500 Fayetteville Rd, Raleigh NC XXXXX
Final Business Response /* (4000, 17, 2015/01/06) */
Tuesday, January 06, 2015
Filed Electronically
Complaint Case #: XXXXXXXX
Consumer: [redacted]
Case Opened: XXXX-XX-XX
Dear Maite,
I am writing you in response to the above referenced complaint.
Thank you for giving our store the opportunity to look into Mr. [redacted]'s concern. This is to inform your office that Manager Scott went over Mr. [redacted]'s order with him and informed him that the store would be happy to split the cost with him. Mr. [redacted] informed management that he was satisfied with this resolution.
We will consider this matter closed.
With regard,
Melissia D
Risk Resolution Coordinator
Walmart Stores Inc.

Initial Business Response /* (1000, 5, 2015/01/19) */
Walmart.com received a Revdex.com complaint from Mr. [redacted]. We thank you for the opportunity to address his concerns and appreciate the time he has taken to provide us with his feedback and comments.
After we received Mr. [redacted]'s...

complaint, we reviewed his Walmart.com account and order history. Our records indicate Mr. [redacted]'s item was delivered on January 13th at 2:59 signed for by him. We have reached out to Mr. [redacted] and have not heard back from him. In light of these events, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com

Initial Business Response /* (1000, 10, 2015/07/17) */
RE: [redacted]/Revdex.com Case
Walmart.com received a Revdex.com complaint from Mr. [redacted]. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his feedback and comments.
After we...

received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. We have confirmed that Mr. [redacted]'s order was returned back to our returns center by FedEx. We have updated our returns center with this information and issued Mr. [redacted] a refund back to his original method of payment. In addition, we understand the frustration this has caused Mr. [redacted]. That is why we have issued him a courtesy $50 egift card to use online or at his local Walmart store. On July 17, 2015, we attempted to call Mr. [redacted] and left him a message. We sent Mr. [redacted] an email explaining these details and advised him to contact us if he still needed assistance. We have not heard back from him. In light of this, Walmart.com considers this matter closed. However, Mr. [redacted] is more than welcome to contact us he has any follow up questions or concerns.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am -5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com

Initial Consumer Rebuttal /* (2000, 12, 2015/07/25) */
(The consumer indicated he/she ACCEPTED the response from the business.)
My response to the email and phone message is delayed as I am not always connected to the world as others are 24 hours a day, 7 day a week. I accept the response given by Wal-Mart, but remain disappointed. All I wanted and deserved was my refund the first day I called, but instead got nothing but lies from all the service representatives that I spoke with. I see nothing in their response about contacting the employees I mentioned by name and possible professional development to improve on [redacted] service. It was the poor [redacted] service day after day that so frustrated me that I finally involved the Revdex.com. This all could have been avoided and my time better utilized had my refund been returned to my account in the beginning. Wal-Mart needs to take more responsibility and improve [redacted] service so that this does not happen to others.

Initial Business Response /* (1000, 10, 2016/01/15) */
Walmart.com received a Revdex.com complaint from [redacted] regarding her account. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and comments.
After...

Walmart.com received Ms. [redacted]'s complaint, we reviewed her account and order history. Our records show that Ms. [redacted] still has an account under the email address: [redacted]@gmail.com that was created in July 2015. We have sent a password [redacted] email to Ms. [redacted] for that account, so she can access it. We reviewed the account further and see that Ms. [redacted] had another account that was created on November 2013. This account was closed. Within the closed account, there were two gift cards saved. We have mailed to Ms. [redacted]'s address a new gift card in the amount of those gift cards saved within the closed account. We do apologize for any inconvenience this caused Ms. [redacted]. We have escalated her concerns regarding her savings catcher account to the appropriate team to review and assist. We tried contacting Ms. [redacted], but have not heard back from her. As such, Walmart considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] L.
Walmart.com

Walmart.[redacted] received a Revdex.com [redacted]plaint from Mr. Larry [redacted] regarding his cancellation and authorization hold issue. We thank you for the opportunity to address Mr. [redacted] concerns and appreciate the time he has taken to provide us with his feedback and [redacted]ments.After we received Mr....

[redacted]plaint, we reviewed his Walmart.[redacted] account and order history. We have researched and Mr. [redacted] placed and cancelled order#[redacted] on March 23, 2016. We have spoken with Mr. [redacted] financial provider, American Express. American Express advised us that all authorizations last for a maximum of eight days per their terms and conditions. We have attempted to reach Mr. [redacted] on several occasions and we have not heard back. In order to provide the best resolution possible we will need to speak with Mr. [redacted]. As such, Walmart.[redacted] considers this matter closed.Again, we thank Mr. [redacted] for his feedback and [redacted]ments. If either of you have any further questions or [redacted]ments, please feel free to contact us. A specialist can be reached Monday - Friday at [redacted] between the hours of 8am - 5pm, Pacific Time. Sincerely, [redacted]Walmart.[redacted]

Initial Business Response /* (1000, 10, 2015/10/19) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding an unauthorized transaction on her account. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with...

her feedback and comments.
After Walmart.com received Ms. [redacted]'s complaint, we reviewed her account and order history. On September 20, 2015 an unauthorized order was placed using a credit card that was stored on Ms. [redacted]'s Walmart.com account. We cancelled the order before it could be processed. We have advised Ms. [redacted] that Walmart.com was not impacted by a security breach and provided her with recommendations on preventing her account and personal information from being compromised in the future. Customers are responsible for keeping their account login information safe. For more details, Ms. [redacted] was advised to submit a police report and identity theft affidavit. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted].
Walmart.com

Initial Business Response /* (1000, 7, 2015/09/09) */
Walmart.com received a Revdex.com complaint from [redacted] regarding his recent order. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his feedback and comments.
After...

we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. On August 23, 2015, Mr. [redacted] placed an order for an Xbox360 LEGO: Jurassic World game. Our records show that Mr. [redacted] has returned the game to his local Walmart store. Our returns center received the returned game on August 7, 2015. As a one-time courtesy, a refund was processed to the gift cards Mr. [redacted] used for the order. Please note, as we previously advised, Mr. [redacted]'s Walmart.com account has been closed and any future orders will be canceled. Mr. [redacted] will need to make purchases at his local Walmart store directly. Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] L.
Walmart.com

Initial Business Response /* (1000, 10, 2015/04/06) */
RE: [redacted]/Revdex.com Case
Walmart.com received a Revdex.com complaint from Mr. [redacted]. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his feedback and comments.
After...

we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. We have confirmed that his order was cancelled on the same day it was placed as it was no longer in stock. When an order is placed for Pick Up Today, an associate at the store will gather the items they've requested online. If the store does not have the item in inventory, our system checks nearby stores and our online inventory to see if we can fulfill the order from somewhere else. We do this to try to get the [redacted] their order as quickly as possible. During this process, the [redacted] will get an email asking them to choose to get their order Ship To Store at the same store within 3-6 days, get their order today at a nearby store within 5 miles, or cancel their order. If the [redacted] doesn't make a choice within 12 hours, the system defaults to store pick up at a nearby store. The [redacted] has the option to visit the local Walmart store to remorse the order or wait 14 days from the day the order was delivered for the order to expire and to receive a refund.
Unfortunately, the item Mr. [redacted] ordered became out of stock. On April 6, 2015, we spoke with Mr. [redacted] at (XXX) XXX-XXXX. We apologized for the inconvenience and explained that Mr. [redacted]'s order was canceled after it became out of stock at the store. We assured Mr. [redacted] that his concerns regarding the treatment he received at his local store were forwarded to the appropriate management departments to be reviewed. Mr. [redacted] also accepted our offer to issue him a price match for a comparable TV. We provided our direct number and email so Mr. [redacted] can contact us. During our conversation, we confirmed Ms. [redacted] no longer needed assistance. In light of this, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am -5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com

Initial Consumer Rebuttal /* (2000, 12, 2015/04/11) */
(The consumer indicated he/she ACCEPTED the response from the business.)
A+++ [redacted] was more than helpful in resolving my issue. I will continue to shop at Walmart for all my needs and recommend to friends and family

Initial Business Response /* (1000, 5, 2015/12/16) */
Walmart.com received a Revdex.com complaint from [redacted] regarding her recent order. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. On November 25, 2015, Ms. [redacted] placed an order for a Samsung UN55JXXXX XX XXXXp 60Hz Class LED Smart HDTV. We do apologize that Ms. [redacted] did not receive her item. We have escalated this over to our transportation team. Per Fedex, the label may have come off the package in transit. They have started a trace for this package. A refund has been processed back to Ms. [redacted]'s original form of payment. For the inconvenience, we have issued a $100 Egift Card. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] L.
Walmart.com

Initial Business Response /* (1000, 7, 2014/11/17) */
RE: [redacted]/Revdex.com Case:
Walmart.com received a Revdex.com complaint from Mr. [redacted] regarding a warranty and mailing issue. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he...

has taken to provide us with his feedback and comments.
After we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. Our records indicate that our [redacted] care group reached out to the warranty company for Mr. [redacted]'s Sceptre X505BV-FMQR 50" 1080p 60Hz LED HDTV and validated that a technician can come to his home and repair the television for him. Mr. [redacted] was advised to allow 3-5 business days for the parts to arrive at his home and from there a technician will come out to his home to perform the repairs. As such, Walmart.com considers this matter closed. However, Mr. [redacted] is more than welcome to contact us if has any follow up questions or concerns.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com
Initial Consumer Rebuttal /* (2000, 9, 2014/11/18) */
(The consumer indicated he/she ACCEPTED the response from the business.)
A courteous and professional representative from Walmart.com called me to follow up on the complaint. She explained that an error had occurred by the manufacturer, whereas, my TV was eligible for repair by a technician, free of charge. A technician was subsequently sent to my home and the repair was made within 30 minutes. I have not experienced any additional problems with the TV since the repair. The Walmart.com representative even called to follow-up and ensure that my issues had been resolved. I am completely satisfied with the outcome. Thank you.

I've purchased 3 items online from Wal-Mart on 12/16/16 and the site stated that the items was available in the store "Today" for pick up at my local store. I've checked my emails and the site to see if the items was ready for pick and it was showing still in processing. I've chatted with customer service on Monday 12/19/16 and she stated that she was going to placed a ticket in to see what was going on with my order and to allow 24 hours before going in the store to pick up the items. I checked again on 12/20/16 and the items was still showing in processing, so I chatted with Wal-Mart customer service again and they basically said that my items wasn't in stock, which I couldn't understand why the day before the representative couldn't tell me that and they took my money for these items that was stated in the store available for pick up and now their saying it will take 5 business days for my money to be refunded. I depended on these items for my kids Christmas. When I asked the online customer service associate for the corporate number, she disconnected the chat with me and submitted the call to her supervisor. This has been the first time I've experienced this with them and hopefully they resolve this matter for future online orders placement.

I placed an order through Walmar[redacted] - my email said they would be ready for pickup the following day by 9AM. I went to pick up my items and customer service advised me that they did not have my items and they had no clue when they would. They made it very clear that they were Walmart and not Walmar[redacted] and were no help whatsoever. I waited a few days and contacted Walmar[redacted] Customer Service via chat - they offered a discount on my items if and when they ever came in - still no clue when that would be. I said no. I would like to cancel my entire order for a full refund. After a very long chat conversation, they put the full amount of money back into my account. A couple of days later, they decided to make an illegal, unauthorized charge on my account. After another very long chat conversation, they stated that my order was't fully canceled, and I could receive my money 5 days after the 72 hours it would take to escalate my issue. I feel like I have been stolen from. They were NOT authorized to take that second charge. I would like to share this experience so others do not have to go through this, like I have.

Our of a order of 6 items only 5 came on time, one of which was not complete. The last item that we received also was not complete and 5 days late, even though we paid for two day shipping. To top it off they are not even comping anything and tell me how sorry they are. The only reason why we even ordered anything online is due to the fact that when I was in the local store they could not be bothered to help me get the patio set down and onto a cart, instead they just disappeared. I am very dissatisfied, and had to spend over three hundred dollars just to buy again the patio set to have it on time for a event we where having.

Complaint: [redacted]I am rejecting this response because:as you have read Walmart has closed the matter at this time. The item in question has not been found leaving me suspect to keeping it. Someone else has it or some one else got rid of it for some reason. No wonder people just pay for damaged goods and try make the best of it. Returning is a. Ighare. Read the reviews that are not positive and similar to what happened to me. If I was in management I would find out what happened to keep customers. Sincerely,[redacted]

Initial Business Response /* (1000, 10, 2014/09/24) */
RE: [redacted] /Revdex.com Case
Walmart.com received a Revdex.com complaint from Ms. [redacted] We thank you for the opportunity to address Ms. [redacted] concerns and appreciate the time she has taken to provide us with her...

feedback and comments.
After reviewing Ms. [redacted] complaint, we reviewed her Walmart.com account and order history. We have confirmed that Ms. [redacted] originally contacted our Media [redacted] group regarding her courtesy $25 egift card. As a courtesy, we have issued her $25 egift under order XXXXXXX-XXXXXX on September 24, 2014. In light of this, Walmart.com considers this case closed. However, Ms. [redacted] is more than welcome to contact us if she has any follow up questions or concerns.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] M.
Walmart.com
Initial Consumer Rebuttal /* (2000, 12, 2014/09/30) */
(The consumer indicated he/she ACCEPTED the response from the business.)
thanks Revdex.com

Initial Business Response /* (1000, 5, 2014/12/02) */
RE: [redacted]/Revdex.com Case
[redacted] received a Revdex.com complaint from [redacted]. We thank you for the opportunity to address [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and comments.
After...

we received [redacted]'s complaint, we reviewed her [redacted] account and order history. We have processed a refund check for [redacted]'s orders [redacted] on November 24, 2014 that is expected to be delivered within 21 business days from this date. On December 2, 2014, we spoke with [redacted] directly over the phone and explained these details. During our conversation, we confirmed that [redacted] no longer needed assistance. In light of this, [redacted] considers this case closed. However, [redacted] is more than welcome to contact us if she has any follow up questions or concerns.
Again, we thank [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at [redacted] between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Initial Consumer Rebuttal /* (2000, 7, 2014/12/09) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I am still waiting for the charge....

Complaint: [redacted]I am rejecting this response because: no matter what it don't justify initiating a hold on someone's bank account if the item is not available they have me a$25 gift card in done with the matter Walmart should not practice this way of business!Sincerely,[redacted]