Walmart.com

Initial Business Response /* (1000, 12, 2014/12/11) */
RE: [redacted]/Revdex.com Case
[redacted] received a Revdex.com complaint from [redacted]. We thank you for the opportunity to address [redacted]'s concerns and appreciate the time he has taken to provide us with his...

feedback and comments.
After we received [redacted]'s complaint, we reviewed his [redacted] account and order history. We have confirmed that [redacted] returned his TV at his local Walmart store. Therefore, the refund was applied and the courtesy credit was canceled. However, as a courtesy, we offered to issue [redacted] a $120 egift card. [redacted] accepted our offer and we issued him a $120 egift card under order [redacted]. During our conversation, we confirmed [redacted] no longer needed assistance. As such, [redacted] considers this matter closed. However, [redacted] is more than welcome to contact us if he has any follow up questions or concerns.
Again, we thank [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at [redacted] between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
[redacted]
Initial Consumer Rebuttal /* (2000, 16, 2014/12/27) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 10, 2014/07/21) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] regarding the accuracy in our shipping confirmation emails. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us...

with his feedback and comments.
After we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. I advised and educated Mr. [redacted] that his order did ship on 07/08/2014, but the carrier's hub pick up had already left therefore his order did not leave FedEx until 07/09/2014. Once I explained this to Mr. [redacted] he advised he understood and it made sense. Mr. [redacted] also advised me he returned the Hefty 13-Gallon Step-On Trash Can, Black at his local store, and that it was an inconvenience to him due to transportation issues. I advised Mr. [redacted] that if he'd contacted [redacted] service we could have processed a call tag and picked the item up at no charge to him. For [redacted] satisfaction and inconvenience I have processed $10.00 eGift card. Mr. [redacted] agreed to the resolution and compensation. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] J.
Walmart.com
Initial Consumer Rebuttal /* (2000, 12, 2014/07/23) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I got the 10 egift from walmart.

Initial Business Response /* (1000, 15, 2015/04/30) */
Walmart.com received a Revdex.com complaint from [redacted]. We thank you for the opportunity to address her concerns and appreciate the time she has taken to provide us with her feedback and comments.
After we received Ms. [redacted]'s...

complaint, we reviewed her Walmart.com account and order history. We have confirmed with our billing department Ms. [redacted]'s payment has not been received. We explained to Ms. [redacted] that once the order is placed there is an authorization hold placed on the payment method and once the item ships is when she is billed. Billing has sent Ms. [redacted] several emails concerning the nonpayment of this account. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am -5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com
Initial Consumer Rebuttal /* (3000, 17, 2015/05/04) */
(The consumer indicated he/she DID NOT accept the response from the business.)
How was in suppose to know that their policy was to bill me when I get my items. From my understanding when I order or buy anything online or in the store at the time of purchase is when they take the payment right then an there not 2 weeks later. There's nowhere on their website that they let anybody know that payments are do when u receive your items. It was my first and last time I order from walmart I had the money at the time why wasn't it taken out then. This is the most ridiculous policy I ever heard of and I still think it wasn't my fault. I order online all the time and never had this problem. This is bad for business and I will let everyone know about this. This is how u lose your customers they need better policy and better [redacted] service
Final Business Response /* (4000, 19, 2015/05/06) */
Walmart.com received Ms. [redacted]'s additional rebuttal arising from her original Revdex.com complaint. We apologize for the inconvenience this has caused you. As we stated in the original Revdex.com complaint, when an order is placed there is an authorization hold on the funds, and once the item ships is when credit card will be charged. In light of these events, Walmart.com considers this matter closed at this time. If either of you have any further questions or comments, please feel free to contact us.
Sincerely,
[redacted]
Walmart.com
Final Consumer Response /* (2000, 21, 2015/05/07) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 5, 2016/01/27) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] regarding his recent order. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his feedback and comments.
After...

we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. Mr. [redacted]'s order was from Best Choice, one of Walmart.com's Marketplace Retailers. When products are ordered from a Marketplace Retailer, all claims are handled through the specific retailer. Please note, we do provide contact information for each Marketplace Retailer on walmart.com, and the [redacted] is notified at the time of order that they are purchasing the item from the Marketplace Retailer.
Due to the fact that Mr. [redacted] has not been able to get a resolution from Best Choice, we have issued a full refund for the order and sent Mr. [redacted] a $20.00 eGift card for the inconvenience. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] B.
Walmart.com
Initial Consumer Rebuttal /* (2000, 7, 2016/02/08) */
(The consumer indicated he/she ACCEPTED the response from the business.)

I placed an order through Walmar[redacted] - my email said they would be ready for pickup the following day by 9AM. I went to pick up my items and customer service advised me that they did not have my items and they had no clue when they would. They made it very clear that they were Walmart and not Walmar[redacted] and were no help whatsoever. I waited a few days and contacted Walmar[redacted] Customer Service via chat - they offered a discount on my items if and when they ever came in - still no clue when that would be. I said no. I would like to cancel my entire order for a full refund. After a very long chat conversation, they put the full amount of money back into my account. A couple of days later, they decided to make an illegal, unauthorized charge on my account. After another very long chat conversation, they stated that my order was't fully canceled, and I could receive my money 5 days after the 72 hours it would take to escalate my issue. I feel like I have been stolen from. They were NOT authorized to take that second charge. I would like to share this experience so others do not have to go through this, like I have.

Our of a order of 6 items only 5 came on time, one of which was not complete. The last item that we received also was not complete and 5 days late, even though we paid for two day shipping. To top it off they are not even comping anything and tell me how sorry they are. The only reason why we even ordered anything online is due to the fact that when I was in the local store they could not be bothered to help me get the patio set down and onto a cart, instead they just disappeared. I am very dissatisfied, and had to spend over three hundred dollars just to buy again the patio set to have it on time for a event we where having.

Initial Business Response /* (1000, 13, 2014/12/24) */
December 24, 2014
Sent: Filed Electronically
Complaint Case #: XXXXXXXX
Consumer: [redacted]
Case Opened: XXXX-XX-XX
Dear Maite,
Thank you for your correspondence regarding X. [redacted]'s recent experience.
Our goal is to...

thoroughly research and assist X. [redacted] with her issue. At this time, we would request the four digit store number or the city, state, and street address of the Walmart location in question.

We appreciate your assistance in obtaining this information.
Thank you,
[redacted] D.
Risk Resolution Coordinator
Walmart Stores, Inc.
Initial Consumer Rebuttal /* (3000, 15, 2014/12/26) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The store address is
Walmart Supercenter #1372
4500 Fayetteville Rd, Raleigh NC XXXXX
Final Business Response /* (4000, 17, 2015/01/06) */
Tuesday, January 06, 2015
Filed Electronically
Complaint Case #: XXXXXXXX
Consumer: [redacted]
Case Opened: XXXX-XX-XX
Dear Maite,
I am writing you in response to the above referenced complaint.
Thank you for giving our store the opportunity to look into Mr. [redacted]'s concern. This is to inform your office that Manager Scott went over Mr. [redacted]'s order with him and informed him that the store would be happy to split the cost with him. Mr. [redacted] informed management that he was satisfied with this resolution.
We will consider this matter closed.
With regard,
Melissia D
Risk Resolution Coordinator
Walmart Stores Inc.

Initial Business Response /* (1000, 10, 2014/09/24) */
RE: [redacted] /Revdex.com Case
Walmart.com received a Revdex.com complaint from Ms. [redacted] We thank you for the opportunity to address Ms. [redacted] concerns and appreciate the time she has taken to provide us with her...

feedback and comments.
After reviewing Ms. [redacted] complaint, we reviewed her Walmart.com account and order history. We have confirmed that Ms. [redacted] originally contacted our Media [redacted] group regarding her courtesy $25 egift card. As a courtesy, we have issued her $25 egift under order XXXXXXX-XXXXXX on September 24, 2014. In light of this, Walmart.com considers this case closed. However, Ms. [redacted] is more than welcome to contact us if she has any follow up questions or concerns.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] M.
Walmart.com
Initial Consumer Rebuttal /* (2000, 12, 2014/09/30) */
(The consumer indicated he/she ACCEPTED the response from the business.)
thanks Revdex.com

Initial Business Response /* (1000, 5, 2015/12/16) */
Walmart.com received a Revdex.com complaint from [redacted] regarding her recent order. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. On November 25, 2015, Ms. [redacted] placed an order for a Samsung UN55JXXXX XX XXXXp 60Hz Class LED Smart HDTV. We do apologize that Ms. [redacted] did not receive her item. We have escalated this over to our transportation team. Per Fedex, the label may have come off the package in transit. They have started a trace for this package. A refund has been processed back to Ms. [redacted]'s original form of payment. For the inconvenience, we have issued a $100 Egift Card. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] L.
Walmart.com

Initial Business Response /* (1000, 5, 2016/02/08) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] regarding his concerns with unauthorized payments. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his feedback...

and comments.
After Walmart.com received Mr. [redacted]'s complaint, we reviewed his account and order history. Mr. [redacted] has informed us that there were several orders placed in July that he did not authorize. The orders were placed for same day pickup at his local Walmart store and have been picked up. Unfortunately, we will be unable to provide refunds for the orders and recommend that Mr. [redacted] discuss the charges with his financial institution. Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com
Initial Consumer Rebuttal /* (3000, 7, 2016/02/10) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have contacted my financial in station and they said they I have to contact walmart.com and take care of the matter with them and paypal has told me the same thing. If I could at least get half of my money back on a walmart gift card I would be happy.
Final Business Response /* (4000, 9, 2016/02/15) */
Walmart.com received Mr. [redacted] additional rebuttal arising from his original Revdex.com complaint. We apologize for any misunderstanding with our prior response. We contacted Mr. [redacted] and reviewed the orders in question. The orders were placed for same day pickup at his local Walmart store and have been picked up. Unfortunately, we will be unable to provide refunds. In light of these events, Walmart.com considers this matter closed at this time.
Sincerely,
[redacted]
Walmart.com
Final Consumer Response /* (4200, 11, 2016/02/17) */
(The consumer indicated he/she DID NOT accept the response from the business.)
My local walmart is located in springfield illinois XXXXX and I never picked anything up and I have been residing in springfield for over 3 years now.so I would still at least like a partial refund.

Initial Business Response /* (1000, 10, 2016/01/15) */
Walmart.com received a Revdex.com complaint from [redacted] regarding her account. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and comments.
After...

Walmart.com received Ms. [redacted]'s complaint, we reviewed her account and order history. Our records show that Ms. [redacted] still has an account under the email address: [redacted]@gmail.com that was created in July 2015. We have sent a password [redacted] email to Ms. [redacted] for that account, so she can access it. We reviewed the account further and see that Ms. [redacted] had another account that was created on November 2013. This account was closed. Within the closed account, there were two gift cards saved. We have mailed to Ms. [redacted]'s address a new gift card in the amount of those gift cards saved within the closed account. We do apologize for any inconvenience this caused Ms. [redacted]. We have escalated her concerns regarding her savings catcher account to the appropriate team to review and assist. We tried contacting Ms. [redacted], but have not heard back from her. As such, Walmart considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] L.
Walmart.com

Walmart.[redacted] received a Revdex.com [redacted]plaint from Mr. Larry [redacted] regarding his cancellation and authorization hold issue. We thank you for the opportunity to address Mr. [redacted] concerns and appreciate the time he has taken to provide us with his feedback and [redacted]ments.After we received Mr....

[redacted]plaint, we reviewed his Walmart.[redacted] account and order history. We have researched and Mr. [redacted] placed and cancelled order#[redacted] on March 23, 2016. We have spoken with Mr. [redacted] financial provider, American Express. American Express advised us that all authorizations last for a maximum of eight days per their terms and conditions. We have attempted to reach Mr. [redacted] on several occasions and we have not heard back. In order to provide the best resolution possible we will need to speak with Mr. [redacted]. As such, Walmart.[redacted] considers this matter closed.Again, we thank Mr. [redacted] for his feedback and [redacted]ments. If either of you have any further questions or [redacted]ments, please feel free to contact us. A specialist can be reached Monday - Friday at [redacted] between the hours of 8am - 5pm, Pacific Time. Sincerely, [redacted]Walmart.[redacted]

I've purchased 3 items online from Wal-Mart on 12/16/16 and the site stated that the items was available in the store "Today" for pick up at my local store. I've checked my emails and the site to see if the items was ready for pick and it was showing still in processing. I've chatted with customer service on Monday 12/19/16 and she stated that she was going to placed a ticket in to see what was going on with my order and to allow 24 hours before going in the store to pick up the items. I checked again on 12/20/16 and the items was still showing in processing, so I chatted with Wal-Mart customer service again and they basically said that my items wasn't in stock, which I couldn't understand why the day before the representative couldn't tell me that and they took my money for these items that was stated in the store available for pick up and now their saying it will take 5 business days for my money to be refunded. I depended on these items for my kids Christmas. When I asked the online customer service associate for the corporate number, she disconnected the chat with me and submitted the call to her supervisor. This has been the first time I've experienced this with them and hopefully they resolve this matter for future online orders placement.

Initial Business Response /* (1000, 5, 2014/12/02) */
RE: [redacted]/Revdex.com Case
[redacted] received a Revdex.com complaint from [redacted]. We thank you for the opportunity to address [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and comments.
After...

we received [redacted]'s complaint, we reviewed her [redacted] account and order history. We have processed a refund check for [redacted]'s orders [redacted] on November 24, 2014 that is expected to be delivered within 21 business days from this date. On December 2, 2014, we spoke with [redacted] directly over the phone and explained these details. During our conversation, we confirmed that [redacted] no longer needed assistance. In light of this, [redacted] considers this case closed. However, [redacted] is more than welcome to contact us if she has any follow up questions or concerns.
Again, we thank [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at [redacted] between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Initial Consumer Rebuttal /* (2000, 7, 2014/12/09) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I am still waiting for the charge....

Complaint: [redacted]I am rejecting this response because:as you have read Walmart has closed the matter at this time. The item in question has not been found leaving me suspect to keeping it. Someone else has it or some one else got rid of it for some reason. No wonder people just pay for damaged goods and try make the best of it. Returning is a. Ighare. Read the reviews that are not positive and similar to what happened to me. If I was in management I would find out what happened to keep customers. Sincerely,[redacted]

Initial Business Response /* (1000, 10, 2015/10/19) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding an unauthorized transaction on her account. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with...

her feedback and comments.
After Walmart.com received Ms. [redacted]'s complaint, we reviewed her account and order history. On September 20, 2015 an unauthorized order was placed using a credit card that was stored on Ms. [redacted]'s Walmart.com account. We cancelled the order before it could be processed. We have advised Ms. [redacted] that Walmart.com was not impacted by a security breach and provided her with recommendations on preventing her account and personal information from being compromised in the future. Customers are responsible for keeping their account login information safe. For more details, Ms. [redacted] was advised to submit a police report and identity theft affidavit. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted].
Walmart.com

Complaint: [redacted]I am rejecting this response because: no matter what it don't justify initiating a hold on someone's bank account if the item is not available they have me a$25 gift card in done with the matter Walmart should not practice this way of business!Sincerely,[redacted]

Initial Business Response /* (1000, 7, 2015/09/09) */
Walmart.com received a Revdex.com complaint from [redacted] regarding his recent order. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his feedback and comments.
After...

we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. On August 23, 2015, Mr. [redacted] placed an order for an Xbox360 LEGO: Jurassic World game. Our records show that Mr. [redacted] has returned the game to his local Walmart store. Our returns center received the returned game on August 7, 2015. As a one-time courtesy, a refund was processed to the gift cards Mr. [redacted] used for the order. Please note, as we previously advised, Mr. [redacted]'s Walmart.com account has been closed and any future orders will be canceled. Mr. [redacted] will need to make purchases at his local Walmart store directly. Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] L.
Walmart.com

Initial Business Response /* (1000, 10, 2014/03/31) */
RE: Revdex.com Case # XXXXXXXX
Walmart.com received a Revdex.com complaint from Mr. [redacted]'. We thank you for the opportunity to address Mr. [redacted]' concerns and appreciate the time he has taken to provide us with his feedback and...

comments.
After we received Mr. [redacted]' complaint, we reviewed his Walmart.com account and order history. Our records indicate that he was refunded for his order on March 14, 2014. On March 29, 2013, and March 31, 2014, we attempted to contact Mr. [redacted] at (XXX) XXX-XXXX to notify him about the refund we issued him. Unfortunately, he was not available. We left him a voice message to call us directly and also sent him an email to contact us if he still needed assistance. We have not heard back from him. In light of this, Walmart.com considers this matter closed. However, Mr. [redacted] is always welcome to contact us if he would like us to address any of his questions or concerns.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted].
Walmart.com
Initial Consumer Rebuttal /* (2000, 12, 2014/04/03) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Walmart.com did refund the money 22 days after the item was returned to the the store. I was lied to many times from [redacted] service reps promising the refund was on its way. I never received one apology from anybody at Walmart.com concerning there dishonest [redacted] service reps or there horrible service in general. I will NEVER use Walmart.com again, and I will not recommend them to anyone.

Initial Business Response /* (1000, 10, 2015/04/06) */
RE: [redacted]/Revdex.com Case
Walmart.com received a Revdex.com complaint from Mr. [redacted]. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his feedback and comments.
After...

we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. We have confirmed that his order was cancelled on the same day it was placed as it was no longer in stock. When an order is placed for Pick Up Today, an associate at the store will gather the items they've requested online. If the store does not have the item in inventory, our system checks nearby stores and our online inventory to see if we can fulfill the order from somewhere else. We do this to try to get the [redacted] their order as quickly as possible. During this process, the [redacted] will get an email asking them to choose to get their order Ship To Store at the same store within 3-6 days, get their order today at a nearby store within 5 miles, or cancel their order. If the [redacted] doesn't make a choice within 12 hours, the system defaults to store pick up at a nearby store. The [redacted] has the option to visit the local Walmart store to remorse the order or wait 14 days from the day the order was delivered for the order to expire and to receive a refund.
Unfortunately, the item Mr. [redacted] ordered became out of stock. On April 6, 2015, we spoke with Mr. [redacted] at (XXX) XXX-XXXX. We apologized for the inconvenience and explained that Mr. [redacted]'s order was canceled after it became out of stock at the store. We assured Mr. [redacted] that his concerns regarding the treatment he received at his local store were forwarded to the appropriate management departments to be reviewed. Mr. [redacted] also accepted our offer to issue him a price match for a comparable TV. We provided our direct number and email so Mr. [redacted] can contact us. During our conversation, we confirmed Ms. [redacted] no longer needed assistance. In light of this, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am -5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com

Initial Consumer Rebuttal /* (2000, 12, 2015/04/11) */
(The consumer indicated he/she ACCEPTED the response from the business.)
A+++ [redacted] was more than helpful in resolving my issue. I will continue to shop at Walmart for all my needs and recommend to friends and family