Walmart.com

Initial Business Response /* (1000, 5, 2015/08/24) */
RE: Terrancejoseph ***/Revdex.com Case
Walmart.com received a Revdex.com complaint from Mr***We thank you for the opportunity to address Ms***'s concerns and appreciate the time he has taken to provide us with his feedback and
comments
After we received Mr***'s complaint, we reviewed his Walmart.com account and order historyWe have confirmed that Mr***'s order was delivered to his correct shipping address on August 15, through FedEx tracking XXXXXXXXXXXXXXX.The package weighed lbs / kgs that included one Refurbished HP Black Licorice 15.6" 15-F024WM LaptopUnfortunately, Mr*** did not receive the laptop after it was deliveredOn August 19, 2015, we communicated with Mr*** and arranged to issue him a refund or replacement upon receiving a valid police report for his packageUnfortunately, Mr*** refused to file a police report for his missing laptopTherefore, we advised Mr*** to dispute the charge with his credit card providerWe also advised Mr*** to contact us if he still needed assistanceWe have not heard back from himAs such, Walmart.com considers this matter closed
Again, we thank Mr*** for their feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
***
Walmart.com
Initial Consumer Rebuttal /* (3000, 7, 2015/08/25) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This is very incorrect the tracking shows that this was delivered to apartment 202!signed for by another individual but myselfThese individuals stated to me that's " this is a high fraud item however it does not need my signature to be deliveredThey want me I top of this poor service to take a day from my job as the department to file a report in my area opens 9-I do not believe that this is fairFed ex tracking and the document left on my door shows it was left elsewhere and signed by someone elseI am requesting a full refund of cost and shippingThis is in no way my fault I went to the police and advised them they are stating that I can't make a report for theft if I don't know where it was left or what was sent in the boxThey are stating this was not left on my property so I can't make a report stating it was stolen from there as that would be incorrect as the FedEx tracking shows clearly otherwiseI am requesting a refund I have the document I can provide to show incorrect information is being provided when they state it was dropped to me
Final Consumer Response /* (2000, 18, 2015/12/11) */
EMAIL FROM CONSUMER:
From: *** *** (mailto:***@yahoo.com)
Sent: Friday, December 11, XXXX XX:XX AM
To: ***
Subject: Re: Revdex.com Complaint Case# XXXXXXXX Consumer: ***, ***
Yes that is correct I did receive itThank you
Yours respectfully
*** ***
Final Business Response /* (4000, 16, 2015/12/11) */
EMAIL FROM BUSINESS:
I'm so sorry for the delayIf we are able to confirm with FedEx that the package was delivered to the wrong address and the box did not look like it was tampered with, we should have issued a refundI will follow up with coaching to ensure this doesn't continue to happenIt looks like Mr*** followed up with my team on October 12th and a refund was issued for the orderAgain, so sorry for the delay and also for not resolving this on the first contactIf you need additional details, please let me know
Thanks,
***

Initial Business Response /* (1000, 17, 2014/12/01) */
RE: *** *** /Revdex.com Case
Walmart.com received Mr*** ***'s rebuttal arising from his original Revdex.com complaintWe confirmed the banner Mr*** referred to was listed incorrectly online as double credit instead of 50% extra credit
The listing was quickly corrected and customers who want the double credit can contact CExchange.com at (XXX) XXX-XXXX or ***@CExchange.comAs a courtesy for the inconvenience, we have issued Mr*** a courtesy $egift card under order XXXXXXX-XXXXXXOn December 1, 2014, we attempted to call Mr*** at (XXX) XXX-XXXX, but he was availableWe left him a message and sent him an email explaining these details and provided our contact information so he could contact us if he still needs assistanceIn light of this, Walmart.com considers this case closedHowever, Mr*** is more than welcome to contact us if he has any follow up questions or concerns
Again, we thank Mr*** for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
*** M
Walmart.com
Initial Consumer Rebuttal /* (3000, 20, 2014/12/04) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I believe the response to be fairHowever, when contacting CExchange in regards to my trade in, they had no idea about the double trade in and denied my trade inI attempted to contact Mr *** M via email and phone on 11/and have not received a response
I would like the trade in to be reinstated as offered
Final Business Response /* (4000, 27, 2015/01/02) */
RE: *** *** /Revdex.com Case
Walmart.com received Mr***'s rebuttal arising from his original Revdex.com complaintWe spoke with Cexchange again on January 2, to verify Mr***'s order XXXXXXXXXXXXX and confirmed it was denied after he created an order for four games and did not provide a proof of purchaseCexchange advised that Mr*** contact them directly if he had any further questions or concerns regarding the promotion and order number he is referring toOn Januaray 2, 2015, we attempted to call MrHuyn at (XXX) XXX-XXXX, but he was not availableWe sent Mr*** an email explaining these detailsIn light of this, walmart.com considers this case closedHowever, Mr*** is more than welcome to contact us if he has any follow up questions or concerns
Again, we thank Mr*** for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
*** M
Walmart.com
Final Consumer Response /* (4200, 29, 2015/01/18) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I don't understand why walmart insists that I contact their 3rd party contractor to resolve my complaintmy issue is solely with walmart.comThey continuously state they consider the issue closed when it clearly is not, nor has any of the talking points been addressed
The amount is to be $per game, see attach to this complaintThe total amount on a giftcard is to be sent to my email or posts address should be
Walmart ***@spamgourmet.com
Walmart ***
*** *** ***
*** ** XXXXX
How to send walmart.con my games whether via shipping label or providing a store for me to go turn in the games personally
None of those points have been resolvedPlease advise

Initial Business Response /* (1000, 10, 2015/10/01) */
Revdex.com Complaint Case# XXXXXXXX
Walmart.com received a Revdex.com complaint from Mr*** *** regarding the cancellation of his pre-ordered itemWe thank you for the opportunity to address Mr***'s concerns and appreciate the time
he has taken to provide us with his feedback and comments
After we received Mr***'s complaint, we reviewed his Walmart.com account and order historyMr*** pre-ordered Fallout Pip-Boy Edition for PSon June 18, The payment information Mr*** entered at the time of the order was changed and was not updated on the orderAs such, his order was cancelledFor the inconvenience, we will be issuing a $eGift Card in the amount as a one-time courtesyAs such, Walmart.com considers this matter closed
Again, we thank Mr*** for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
***
Walmart.com
Executive Escalations

Initial Business Response /* (1000, 5, 2015/01/05) */
Walmart.com received a Revdex.com complaint from Ms*** *** regarding her lost in store Fisher-Price Power Wheels Girls' Ford F-XXX XX-Volt Battery-Powered Ride-On, Purple Camo of order#XXXXXXXXXXXXXWe thank you for the opportunity
to address Ms***'s concerns and appreciate the time she has taken to provide us with her feedback and comments
After we received Ms***'s complaint, we reviewed her Walmart.com account and order historyWe have advised Ms*** that she would have to check our website for inventory updatesFor the inconvenience, we have issued a $eGift cardAs such, Walmart.com considers this matter closed
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
*** J
Walmart.com

Initial Business Response /* (1000, 5, 2015/12/14) */
Walmart.com received a Revdex.com complaint from Mr*** regarding his recent orderWe thank you for the opportunity to address Mr***'s concerns and appreciate the time he has taken to provide us with his feedback and
comments
After we received Mr***'s complaint, we reviewed his Walmart.com account and order historyOn November 27, 2015, Mr*** placed an order for a PlayStation Disney Infinity Console Bundle for same day pick up at his local Walmart storeWhen the store went to fulfill the order, the item was out of stock and the order had to be canceledWe do apologize for the inconvenience this caused Mr***Because of this issue, we contacted a local store in Mr***'s area and arranged to have him to pick up the console and honored the Black Friday priceAs such, Walmart.com considers this matter closed
Again, we thank Mr*** for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
*** T
Walmart.com

Initial Business Response /* (1000, 15, 2016/01/29) */
Walmart.com received a Revdex.com complaint from Mr*** *** regarding his recent orderWe thank you for the opportunity to address Mr***'s concerns and appreciate the time he has taken to provide us with his feedback and
comments
After we received Mr***'s complaint, we reviewed his Walmart.com account and order historyOn December 12, 2015, Mr*** placed several orders for Apple iPadsHe received the majority of his orders however did not arriveMr*** contacted the carrier who advised him the orders had been delivered to the incorrect address
Once we were made aware of this issue we took immediately action, we partnered with our carrier and launched an investigation into the missing unitsIn conclusion we were able to confirm that the items were miss-deliveredMr*** was issued a refunded for each of the missing iPadsWe are very sorry for any inconvenience that this has causedWalmart.com considers this matter closed
Again, we thank Mr*** for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
*** B
Walmart.com
Initial Consumer Rebuttal /* (2000, 17, 2016/02/15) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Thanks a lot for the helpRefunds were processed in the system but I haven't received any of the refund checks yetStill waiting

Initial Business Response /* (1000, 12, 2015/01/04) */
RE: *** ***/Revdex.com Case
Walmart.com received a Revdex.com complaint from Ms*** ***We thank you for the opportunity to address Ms***'s concerns and appreciate the time she has taken to provide us with her feedback and
comments
After we received Ms***'s complaint, we reviewed her Walmart.com account and order historyWe have confirmed that her order was cancelled on the same day it was placed as it was no longer in stockWhen an order is placed for Pick Up Today, an associate at the store will gather the items they've requested onlineIf the store does not have the item in inventory, our system checks nearby stores and our online inventory to see if we can fulfill the order from somewhere elseWe do this to try to get the *** their order as quickly as possibleDuring this process, the *** will get an email asking them to choose to get their order Ship To Store at the same store within 3-days, get their order today at a nearby store within miles, or cancel their orderIf the *** doesn't make a choice within hours, the system defaults to store pick up at a nearby store
Unfortunately, the item Ms*** ordered became out of stockCustomers can wait days from the time the order is delivered for the pickup to expire to receive a refund or they can simply contact their local store to file a remorse to receive their refundAs a courtesy, we will honor to price match what she paid for her original order if she places a new order for the same tablet when it is back in stockOn January 4, 2015, we sent Ms*** a follow up email explaining these details and advised her to contact us when a new order is placed for the same tabletIn light of this, Walmart.com considers this matter closed
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am -5pm, Pacific Time
Sincerely,
***
Walmart.com

Initial Business Response /* (1000, 5, 2014/04/28) */
We are requesting an extension for complaint XXXXXXXX, filed by Mr*** ***We will continue to work with Mr*** but need additional time to work toward a resolution of his issue

Initial Business Response /* (1000, 5, 2016/01/18) */
Walmart.com received a Revdex.com complaint from Ms*** regarding her recent orderWe thank you for the opportunity to address Ms***'s concerns and appreciate the time she has taken to provide us with her feedback and
comments
After we received MsMiler's complaint, we reviewed her Walmart.com account and order historyMs***'s order was from eForCity, one of Walmart.com's Marketplace RetailersWhen products are ordered from a Marketplace Retailer, all returns and refunds for products are handled through the specific retailerPlease note, we do provide contact information for each Marketplace Retailer on walmart.com, and the *** is notified at the time of order that they are purchasing the item from the Marketplace RetailerAdditionally, the product description includes the specific Retailer's Shipping and Return PolicyDue to the fact that Ms*** was not able to get in contact with the retailer directly, a refund was issued on January 8, For the inconvenience, we also issued a $eGift cardAs such, Walmart.com considers this matter closed
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
*** T
Walmart.com

Initial Business Response /* (1000, 12, 2014/11/18) */
Walmart.com received a Revdex.com complaint from *** *** regarding her issue she had with an order she placedWe thank you for the opportunity to address Ms*** concerns and appreciate the time she has taken to provide us with her
feedback and comments
After we received Ms***'s complaint, we reviewed her Walmart.com account and order historyMs*** placed an order on our website through a third party vendor Bic WarehouseMs*** was not happy with the productWe provided her the information to get in touch with Bic Warehouse, and advised her we cannot issue a refund on our endWe also issued Ms*** a $eGift Card for her troublesAs such, Walmart.com considers this matter closed
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am -5pm, Pacific Time
Sincerely,
***
Walmart.com
Initial Consumer Rebuttal /* (2000, 14, 2014/11/19) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Thank you

Initial Business Response /* (1000, 5, 2014/03/16) */
RE: Revdex.com Case # XXXXXXXX
Walmart.com received a Revdex.com complaint from Mr*** *** regarding order XXXXXXX-XXXXXXWe thank you for the opportunity to address Mr***'s concerns and appreciate the time he has taken to provide us
with his feedback and comments
After we received Mr***'s complaint, we reviewed his account and order historyWe have confirmed that an arrangement has been made to return his order at his local Walmart store on March 5, On March 12, 2014, we attempted to call him at (XXX) XXX-XXXX and (XXX) XXX-XXXX, but he was not availableWe also sent him an email under incident XXXXXX-XXXXXX and advised him to contact us if he still needed assistanceWe have not heard back from himIn light of this, Walmart.com considers this matter resolvedHowever, Mr*** is always welcome to contact us if he has any follow questions or concerns
Again, we thank Mr*** for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
*** M
Walmart.com

Initial Business Response /* (1000, 5, 2014/12/29) */
DUPLICATED
CASE#XXXXXXXX
CAN YOU PLEASE VOID CASE#XXXXXXXX
Initial Consumer Rebuttal /* (3000, 10, 2015/01/05) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The issue was resolved by my
refundThis is not a duplicate complaint as the other complaint number doesn't exist? At any rate, the case is settled

Final Consumer Response /* (2000, 12, 2014/12/22) */
Received a call from the executive director of Walmart North East apologizing for the issues I have had regarding this *** orderED offered $gift card as compensation for troublesIssue has been fully resolved

I ordered a tv November 23,The Tv arrived Monday December 5, The tv was cracked at that time I called Walmar*** made aware of issueThey advised return tv and order another will adjusted priceI returned tv to Walmart I was given a gift not cash back since it was debitI called to placed my orderI was advised will adjusted price instead it was cancelledI called back spoke with another advent stated she resolved issue with billing department and would not have to call back after I placed order againToday is December I order again for third time same exact thing happenedNow they can not guarantee my order will go throughThe money been take order of my account and not be returned 3-business days before my money will be returnedI was told 24/hours to be returnedI was declined the right to speak with a supervisor and directorI not be shopping at Walmart after this experience

Initial Business Response /* (1000, 5, 2014/03/28) */
RE: *** *** / Revdex.com Case # XXXXXXXX
Walmart.com received a Revdex.com complaint from Mr*** *** regarding order XXXXXXX-XXXXXXWe thank you for the opportunity to address Mr***'s concerns and appreciate the time he has taken
to provide us with his feedback and comments
On March 28, 2014, we issued him a refund for his order and an additional $egift card under order XXXXXXX-XXXXXX to compensate him for the inconvenienceWe left him a detailed message on his voicemail and sent him an email to contact us if he still needed assistanceWe have not heard back from himIn light of this, Walmart.com considers this matter closedHowever, Mr*** is always welcome to contact us if he would like us to address any of his questions or concerns
Again, we thank Mr*** for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
*** M
Walmart.com
Initial Consumer Rebuttal /* (2000, 7, 2014/04/01) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Thank you for a great resolution

Initial Business Response /* (1000, 15, 2015/10/23) */
Walmart.com received a Revdex.com complaint from Mr*** regarding an unauthorized charge made on his Walmart.com accountWe thank you for the opportunity to address Mr***'s concerns and appreciate the time he has taken to provide us
with his feedback and comments
After Walmart.com received Mr***'s complaint, we reviewed his account and order historyOn October 6, an unauthorized order was placed using a credit card that was stored on his Walmart.com accountWe have advised Mr*** that Walmart.com was not impacted by a security breach and provided him with recommendations on preventing his account and personal information from being compromised in the futureCustomers are responsible for keeping their account login information safeThe item that was ordered was rerouted and returned before it was delivered to the recipient's addressAs such, we have issued a full refund for the order and for the inconvenience, I issued a $gift cardWalmart.com considers this matter closed
Again, we thank Mr*** for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
***
Walmart.com

Initial Business Response /* (1000, 10, 2015/07/02) */
Walmart.com received a Revdex.com complaint from Ms*** *** regarding her request to be refunded for the incorrect item she returnedWe thank you for the opportunity to address Ms***'s concerns and appreciate the time she has
taken to provide us with her feedback and comments
After we received Ms***'s complaint, we reviewed her Walmart.com account and order historyMs*** advised us that she received the Igloo Eraser Board Refrigerator, cu ft instead of the Igloo Eraser Board Refrigerator, cu ft she orderedMs*** advised that FedEx has serviced the call tag and the incorrect item has been picked upWe cared for Ms*** with a $refundAs such, Walmart.com considers this matter closed
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
*** J
Walmart.com

Initial Business Response /* (1000, 5, 2015/06/10) */
Walmart.com received a Revdex.com complaint from *** *** regarding her orderWe thank you for the opportunity to address her concerns and appreciate the time she has taken to provide us with her feedback and comments
After we
received Ms***'s complaint, we reviewed her Walmart.com account and order historyWe apologized to Ms*** for the trouble she experience with her orderWe have escalated her issues with *** Service to the proper department to be reviewedWe issued Ms*** a $eGift Card for her to replace her order as it was lost in transitAs such, Walmart.com considers this matter closed
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
***
Walmart.com

Initial Business Response /* (1000, 5, 2016/01/22) */
Walmart.com received a Revdex.com complaint from Mr*** regarding his Walmart.com accountWe thank you for the opportunity to address Mr***'s concerns and appreciate the time he has taken to provide us with his feedback and
comments
After we received Mr***'s complaint, we reviewed his Walmart.com account and order historyOur records indicate that Mr***'s Walmart.com account has been closed due to his returns historyAs such, all future orders would be canceledWe were able to transfer all of Mr***'s saved gift cards from his on line account to a physical gift card for use in his local store
As such, Walmart.com considers this matter closed
Sincerely,
*** B
Walmart.com
Initial Consumer Rebuttal /* (3000, 7, 2016/01/27) */
(The consumer indicated he/she DID NOT accept the response from the business.)
They couldn't figure out what the technical issue was and I kept asking, so they just treated me as a problem *** and told me that I had too many returned items and to not order anymore
Final Business Response /* (4000, 9, 2016/02/12) */
Walmart.com received Mr***'s additional rebuttal arising from his original Revdex.com complaintAs we advised in our previous response, Mr***'s Walmart.com account has been closed due to his excessive return's historyAs such, all of his future Walmart.com orders will be canceledMr*** is welcome to use the gift cards he received at his local Walmart storeWalmart.com considers this matter closed
Sincerely,
*** B
Walmart.com
Final Consumer Response /* (4200, 11, 2016/02/17) */
(The consumer indicated he/she DID NOT accept the response from the business.)
These excessive returns were because transactions were getting stuck and not be charged to my VisaSo, I had to return entire orders, printing out 10-labels as they would not allow a bulk returnThat way the order would cost zero and the stuck Visa transaction would re-set itselfThis went on for a year before the current Walmart Exec came aboardIt was just a technical issue that they resolved by closing my accountI filed Revdex.com complaints on this and they should be readily available as the contact folks & addresses are the same

Initial Business Response /* (1000, 12, 2015/11/23) */
Thank you for the opportunity to respond to Mr***'s complaint
After Walmart.com received Mr***'s complaint, we reviewed his account and order historyOn October 26, 2015, Mr*** placed an order for Shurtape HVAC
Tape from Zoro, one of Walmart.com's Marketplace RetailersWhen products are ordered from a Marketplace Retailer, all claims for products are handled through the specific retailerPlease note, we do provide contact information for each Marketplace Retailer on walmart.com, and the *** is notified at the time of order that they are purchasing the item from the Marketplace Retailer
Due to a technical error, the tape Mr*** purchased had an incorrect description
The posting online indicated it would be received in a case of for the price of one roll of tapeOnce we became aware of this issue, we immediately took corrective action to investigate and rectify the error and escalated Mr***'s concerns to Zoro for a resolutionThe item description online has been updated
Please note, we reserve the right, at our sole discretion, to refuse or cancel any order for any reason (including, but not limited to, inaccuracies or errors in product or pricing information)Mr*** was fully refunded for the orderAs a one-time courtesy, we advised Mr*** that we would be happy to send him the remaining rolls for the original priceHe initially refused our offer and requested that we provide him with the difference in the form of a refund insteadWhen advised that an additional refund would not be issued, he accepted the offerThe order was placed and Mr*** was charged $plus tax for an additional rolls of tapeOur tracking indicates that the additional order has been deliveredA $eGift Card was offered to Mr*** for the inconvenience but he refused the offer
During our conversation with Mr***, he requested that we assist him with returning his previous orders of 80+ itemsCall tags have been issued for the items he wished to return and Mr*** was advised that refunds would be issued if the items are received by our returns center within their return timeframe
There is nothing further we can provide to Mr*** and Walmart.com considers this matter closed
If you have any further questions, please do not hesitate to contact meI can be reached at XXX-XXX-XXXX between the hours of 8am - 5pm Pacific Time, Monday - Friday
Sincerely,
***
Walmart.com