Walmart.com

Initial Business Response /* (1000, 5, 2016/02/12) */
Walmart.com received a Revdex.com complaint from Ms*** in regards to an issue with a refund requestWe thank you for the opportunity to address Ms***'s concerns and appreciate the time she has taken to provide us with her feedback
and comments
After Walmart.com received Ms***'s complaint, we reviewed her account and order historyA refund was issued to Ms*** on January 27, for the full amount owedHowever, due to a system issue, only part of the amount of was postedWe have refunded the remaining amount and addressed the error to prevent issues going forwardAs such, Walmart.com considers this matter closed
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
***
Walmart.com

Initial Business Response /* (1000, 5, 2016/01/04) */
Walmart.com received a Revdex.com complaint from *** *** regarding her recent orderWe thank you for the opportunity to address Ms***'s concerns and appreciate the time she has taken to provide us with her feedback and comments
After
we received Ms***'s complaint, we reviewed her Walmart.com account and order historyOn December 4, 2015, Ms*** placed an order for a Stiga Table Tennis Table to be shipped to her local storeUpon receipt, she noticed the item was damaged and requested a replacementWe contacted Ms*** to discuss the issueShe advised us that the item was scheduled to be picked up and she no longer needed assistanceAs such, Walmart.com considers this matter closed
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
*** B
Walmart.com

Initial Business Response /* (1000, 18, 2015/05/01) */
Walmart.com received a Revdex.com complaint from *** *** regarding her orderWe thank you for the opportunity to address her concerns and appreciate the time she has taken to provide us with her feedback and comments
After we
received Ms***' complaint, we reviewed her Walmart.com account and order historyWhen we spoke to Ms*** she advised us she decided to keep the bed and did not want a replacement or a refundWe apologized to her for the inconvenience this caused her and issued her a $Gift Card for her troublesAs such, Walmart.com considers this matter closed
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am -5pm, Pacific Time
Sincerely,
*** ***
Walmart.com

Initial Business Response /* (1000, 10, 2015/01/21) */
Walmart.com received a Revdex.com complaint from Ms*** *** regarding her refunded Fisher-Price Power Wheels Disney Frozen Jeep Wrangler 12-Volt Battery-Powered Riof order#XXXXXXXXXXXXXWe thank you for the opportunity to address Ms
***'s concerns and appreciate the time she has taken to provide us with her feedback and comments
After we received Ms***'s complaint, we reviewed her Walmart.com account and order historyWe escalated her issue and complaint to Walmart Store#of Bowie, MDStore Manager *** has contacted back and advised that she has the Fisher-Price Power Wheels Disney Frozen Jeep Wrangler 12-Volt Battery-Powered Riand will make sure Ms*** will be taken care of when she comes to pick up the itemStore Manager *** has also advised that she has attempted to reach Ms*** on January 21, and has left a message requesting a callbackAs such, Walmart.com considers this matter closed
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
*** J
Walmart.com

Initial Business Response /* (1000, 10, 2014/04/10) */
RE: Revdex.com Case # XXXXXXXX
Walmart.com received a Revdex.com complaint from Ms*** *** regarding her refund checkWe thank you for the opportunity to address Ms***'s concerns and appreciate the time she has taken to provide us with
her feedback and comments
After reviewing Ms***'s account records, we have confirmed that our finance group issued her another refund check on March 30, This check was scheduled to be delivered to her within seven business daysOn April 10, 2014, we attempted to call her at (XXX) XXX-XXXX, but she was not availableWe left a message on her answering machine and advised her to contact us if she still needed assistanceIn addition, we sent her an email with our direct number so she could call us if she had any follow up questions or concernsUnfortunately, we have not heard back from herIn light of this, Walmart.com considers this matter closedHowever, Ms*** is always welcome to contact us if she has any follow up questions or concerns
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
*** **
Walmart.com

Initial Business Response /* (1000, 12, 2015/01/13) */
Walmart.com received a Revdex.com complaint from *** *** regarding her order for Eastpoint Sports 87" Brighton Billiard Pool TableWe thank you for the opportunity to address her concerns and appreciate the time she has taken to provide
us with her feedback and comments
After we received Ms***'s complaint, we reviewed her Walmart.com account and order historyOur records indicate Ms*** was refunded $on December 27th and $on January 9thWe tried reaching out to Ms*** at the number on file and could not reach herAs such, Walmart.com considers this matter closed
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
***
Walmart.com

Initial Business Response /* (4000, 22, 2015/01/30) */
RE: *** *** ***/Revdex.com Case
Walmart.com received a Revdex.com complaint from Ms*** *** *** ***We thank you for the opportunity to address Ms***'s concerns and appreciate the time she has
taken to provide us with her feedback and comments
After reviewing Ms***'s complaint, we reviewed her Walmart.com account and order historyWe have confirmed that Ms*** returned her marketplace order at our Walmart Returns center instead of returning it back to ShopletUnfortunately, our returns center was unable to locate Ms*** blu ray playersAs a courtesy for the inconvenience, we have arranged to issue Ms*** a courtesy gift card for the amount of her marketplace orderOn January 29, 2015, Ms*** accepted our offer to issue her a courtesy egift card for the amount of her marketplace orderWe sent her the egift cards under order XXXXXXX-XXXXXXIn light of this, Walmart.com considers this case closed
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
*** M
Walmart.com
Final Consumer Response /* (3000, 20, 2015/01/15) */
They sent me some e-mail making it look like this matter was being investigated however they are the ones that should be because they claim they sent me DVD players when they sent me just one and it was the wrong model and sent right back to themThey even confirmed receipt of the item backThey are liars and should be dealt with for treating customers they way they do, this is beyond absurdIt is over a year ago now and I still do not have my money back for this transaction it's complete ***I want my money back

Initial Business Response /* (1000, 10, 2014/12/22) */
RE: *** ***/Revdex.com Case
Walmart.com received a Revdex.com complaint from Mr*** ***We thank you for the opportunity to address Mr***'s concerns and appreciate the time he has taken to provide us with his feedback and
comments
After reviewing Mr***'s complaint, we reviewed his account records and order historyWe have confirmed the product listing for the waterbed heater he purchased clearly did not indicate it was digital controlledMr***'s concerns were heard and we are making every effort into improving our services to prevent Mr*** from being inconvenienced in the futureAs a courtesy for his inconvenience, we have issued him a $egift card under order XXXXXXX-XXXXXXHowever, Mr*** is more than welcome to contact us if he has any follow up questions or concerns
Again, we thank Mr*** for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
*** M
Walmart.com
Initial Consumer Rebuttal /* (3000, 12, 2014/12/24) */
(The consumer indicated he/she DID NOT accept the response from the business.)
For the third and Final time to walmart...I picked up phone and spoke with YOUR phone rep BEFORE I placed my order BECAUSE I DID want to make sure it was DIGITAL and was told by Your phone Rep that the BLUE SQARE area on control unit DID display digital so THEREFORE I PLACED My order...so STOP trying to make the *** look WRONG when in Fact the *** went out of my way to make sure I ordered the correct one by CALLING before I PLACED My Order!!! and when You Call walm ard.com EACH and EVERY Time You are PLACED on HOLD for to Minutes WAIT Time and I Still HELD ON to talk with REPs!!! I DID ALL I was SUPPOPSE to Do to Make sure I Ordered the CORRECT part!!! This BLAME goes SQUARELY on YOU and YOUR Walmart REPS!!!!!! NOT ME!!!
Final Business Response /* (4000, 15, 2015/01/05) */
RE: *** ***/Revdex.com Case
Walmart.com received Mr*** ***'s arising from his original Revdex.com complaintPlease be assured that Mr***'s concerns regarding the service he received from our *** care department will be forwarded to the appropriate management groups where corrective action will be takenDue to our privacy policy we are unable to share any details regarding the course of action we will make towards the *** care departmentHowever, we are making every effort to prevent issues such as Mr***'s issue from occurring in the future
Again, we thank Mr*** for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
*** M
Walmart.com
Final Consumer Response /* (4200, 17, 2015/01/12) */
(The consumer indicated he/she DID NOT accept the response from the business.)
He Never RESOLVED any Issue what so ever??? I had to drive to two DIFFERENT walmarts and waisted Two Different Trips to return ONE Item and Me driving a DIESEL Truck at MPG and per gallon on fuel His gift certicicate berely paid for my FUEL on BOTH round Trip returnstrip One was miles Round trip and trip Two was miles round trip..The actual problem is walmart NEVER has SAME EXACT policy at ALL the Walmart stores..Otherwise it would have only took ONE trip to return ONE item instead of Two trips to two DIFFERENT stores

Initial Business Response /* (1000, 5, 2015/12/24) */
Walmart.com received a Revdex.com complaint from *** *** regarding his recent orderWe thank you for the opportunity to address Mr***'s concerns and appreciate the time he has taken to provide us with his feedback and
comments
After we received Mr***'s complaint, we reviewed his Walmart.com account and order historyOn December 7, 2015, Mr*** placed an order for a Baby Alive Super Snacks Snackin' Sara Doll for store pick upWe have contacted the store and they have advised that they assisted Mr*** by contacting multiple stores in his area to find the itemThey have found the item and Mr*** did pick it upFor the inconvenience, a refund and a $gift card was issuedAs such, Walmart.com considers this matter closed
Again, we thank Mr*** for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
*** L
Walmart.com

Initial Business Response /* (1000, 5, 2016/01/29) */
Walmart.com received a Revdex.com complaint from *** *** regarding her recent orderWe thank you for the opportunity to address Ms***'s concerns and appreciate the time she has taken to provide us with her feedback and
comments
After we received Ms***'s complaint, we reviewed her Walmart.com account and order historyOn December 20, 2015, Ms*** placed an order for a Armitron Ladies' Two-Tone Crystal Dress WatchOur records show that there was an intent to cancel placed on the orderDue to a system issue, the order was stuck in intent to cancelWe have escalated this over to our engineering team and they have forced the cancellationA refund for the order was processedA refund of $was credited back to the gift card on fileFor the inconvenience, we have issued $additional on the same gift cardAs such, Walmart.com considers this matter closed
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
*** L
Walmart.com
Initial Consumer Rebuttal /* (2000, 7, 2016/02/04) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Walmart has taken care of the issueThey refunded my order and they compensated for the trouble I've had to go throughI am completely satisfied

Initial Business Response /* (1000, 5, 2015/01/02) */
*** received a Revdex.com complaint from *** *** regarding his replacement request for the damaged/defective Ematic 7" HD Quad-Core 8GB Kid Safe Tablet HD Quad-Core 8GB Kid Safe Tablet; Color: Purple was out of stock, we have refunded *** $for the item above and the Year Drop, Spill and Cracked Screen Replacement Plan for Tablets and iPads $- $As such, *** considers this matter closed
Again, we thank *** for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at *** between the hours of 8am - 5pm, Pacific Time
Sincerely,
***
***
Initial Consumer Rebuttal /* (2000, 7, 2015/01/13) */
(The consumer indicated he/she ACCEPTED the response from the business.)
The refund includes the price paid for both the tablet and the protection plan, which is reasonable since *** refuses to replace the tablet

Initial Business Response /* (1000, 11, 2014/10/15) */
RE: *** ***/ Revdex.com Case
Walmart.com received a Revdex.com complaint from Mr*** ***We thank you for the opportunity to address Mr***'s concerns and appreciate the time he has taken to provide us with his feedback and
comments
After we received Mr***'s complaint, we reviewed his Walmart.com account and order historyWe have confirmed that Mr*** was given a refund for his order on October 14, We also confirmed that Mr*** was issued free shipping for a new order XXXXXXXXXXXXXOn October 15, 2014, we attempted to reach Mr*** at (XXX) XXX-XXXX, but he was not availableWe left Mr*** a detailed message along with sending him an email to call us if he still needed assistanceUnfortunately, we have not heard back from himIn light of this, Walmart.com considers this case closedHowever, we are more than happy to assist Mr*** if he still needs assistance
Again, we thank Mr*** for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
*** M
Walmart.com

Initial Business Response /* (1000, 5, 2014/12/09) */
Walmart.com received a Revdex.com complaint from Ms*** *** regarding the advertisement times of our Black Friday SaleWe thank you for the opportunity to address Ms***'s concerns and appreciate the time she has taken to provide us
with her feedback and comments
After we received Ms***'s complaint, we reviewed her Walmart.com account and order historyWith the information provided we were not able to locate an account using email address of ***@gmail.comWe have attempted to reach Ms*** on several occasions and have not been successfulAs such, Walmart.com considers this matter closed
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
***
Walmart.com
Initial Consumer Rebuttal /* (3000, 7, 2014/12/11) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I responded to all their auto generated emails and never got a response backAdditionally, it was obvious noone bad even read my complaintAlso, I am a male
Final Business Response /* (4000, 10, 2014/12/26) */
Walmart.com received Mr*** ***'s additional rebuttal arising from his original Revdex.com complaintMr***'s original complaint was regarding the Thanksgiving Day Sale for the PSbundle with gamesThis was not a scam, units were soldWe advised Mr*** that all items on Walmart.com are subject to availability and items are available while supplies lastThis item was sold out when Mr*** attempted to place an orderFurther information can be found at http://help.walmart.com/app/answers/detail/a_id/Walmart.com considers this matter closedHowever, if either of you have any further questions or comments please feel free to contact us
Sincerely,
***
Walmart.com
Final Consumer Response /* (4200, 12, 2015/01/02) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The complaint was that there was not enough information provided to take advantage if tge saleNot in a single place of your shady marketing was a date or time mentioned

Initial Business Response /* (1000, 10, 2014/02/20) */
RE: Revdex.com Case # XXXXXXXX
Walmart.com received a Revdex.com complaint from Ms*** *** regarding order XXXXXXXXXXXXXWe thank you for the opportunity to address Ms***'s concerns and appreciate the time she has taken to provide
us with her feedback and comments
After receiving Ms***'s complaint, we took immediate action to rectify her issueWe spoke to her on Thursday, February 20, We processed a refund for her order and sent her a $egift card to compensate her for the inconvenienceWe advised Ms*** to contact us if she needed further assistanceWe have not heard back from herIn light of this, Walmart.com considers this matter resolvedHowever, Ms*** is always welcome to contact us if she has any follow questions or concerns
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
*** **
Walmart.com
Final Consumer Response /* (2000, 12, 2014/02/24) */
(The consumer indicated he/she ACCEPTED the response from the business.)
My issue was resolvedThanks

Initial Business Response /* (1000, 10, 2014/04/14) */
We are requesting an extension for complaint XXXXXXXX, filed by Mr*** ***We will continue to work with Mr*** but need additional time to work toward a resolution of his issue
Initial Consumer Rebuttal /* (3000,
12, 2014/04/17) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Its been quite some time since I initiated this claimPlease act on it already
"We will continue to work with Mr***", you haven't begun!!!
Final Consumer Response /* (4200, 16, 2014/04/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I am asked to "Please explain why you do or do not accepted their proposed resolution"They did not propose any resolution at all, as such I am forced not to acceptThey simply repeated what I complained about, how political...!!!

Initial Business Response /* (1000, 10, 2014/03/01) */
RE: Revdex.com Case # XXXXXXXX
Walmart.com received a Revdex.com complaint from Ms*** *** regarding her shipment for order XXXXXXX-XXXXXXWe thank you for the opportunity to address Ms***'s concerns and appreciate the time
she has taken to provide us with her feedback and comments
After we received Ms***'s complaint, we immediately took corrective action to rectify her issueWe reached out to her under incident XXXXXX-XXXXXX on February 26, 2014, and confirmed she received the remainder of her shipment from the carrier SekoWe apologized for the inconvenience and assured her that her concerns were heardIn addition, we sent her a $egift card under order XXXXXXX-XXXXXX to compensate her for the inconvenienceWe advised her to contact us if she still needed assistanceWe have not heard back from herIn light of this, Walmart.com considers this matter resolvedHowever, Ms*** is always welcome to contact us if she has any follow up questions or concerns
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
*** M
Walmart.com

Initial Business Response /* (1000, 10, 2014/04/08) */
RE: Revdex.com Case # XXXXXXXX
Walmart.com received a Revdex.com complaint from Ms*** *** regarding an online price listing that is no longer availableWe thank you for the opportunity to address Ms***'s concerns and appreciate the
time she has taken to provide us with her feedback and comments
On April 8, 2014, we attempted to call her at (XXX) XXX-XXXX, but she was not availableWe left a message on her answering machine and advised her to contact us so we could assist her directlyIn addition, we sent her an email with our direct number and requested for her to email us the screen shot she saved so we could better assist herUnfortunately, we have not heard back from herIn light of this, Walmart.com considers this matter closedHowever, Ms*** is always welcome to contact us if she has any follow up questions or concerns
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
***
Walmart.com
Initial Consumer Rebuttal /* (3000, 14, 2014/04/10) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Reason for putting no is I never received any calls or any voice messagesOnly contact was made was by email until I called & was told something different than what the email response had saidI called today 4/& spoke with *** who was very pleasantI appreciate how he went out his way to find the product I had issues about go over it & resolve itHad I spoke to someone as nice as him I would have never needed to file a complaintWalmart.com staff step up your *** serviceThank you ***

Initial Business Response /* (1000, 5, 2015/12/22) */
Walmart.com received a Revdex.com complaint from Mr*** *** regarding his request to be unsubscribed to sales and promotional emailsWe thank you for the opportunity to address Mr***'s concerns and appreciate the time he has taken to
provide us with his feedback and comments
After we received Mr.***'s complaint, we reviewed his Walmart.com account and order historyWe have spoken with Mr*** and advised him that he has been removed from all marketing emails except surveys as requestedAs such, Walmart.com considers this matter closed
Again, we thank Mr*** for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
*** J
Walmart.com

Initial Business Response /* (1000, 10, 2016/02/03) */
Walmart.com received a Revdex.com complaint from Ms*** regarding her recent orderWe thank you for the opportunity to address Ms***'s concerns and appreciate the time she has taken to provide us with her feedback and
comments
After Walmart.com received Ms***'s complaint, we reviewed her account and order historyOur records show that Ms*** placed an order on January 6, to be shipped to her local Walmart storeMs*** came to the store to pick up her merchandise and she informed us that the associates at the Store Pickup area could not locate her orderMs*** went to the *** service desk instead, but was directed back to the Pickup area for assistanceEventually, Ms*** left the store without her itemsA full refund has been processed for the orderWe reached out to Ms*** and apologized for her experienceWe escalated Ms***'s concerns to her local store managerThe store manager has provided coaching and training as needed with store associates and has contacted Ms*** to apologizeMs*** informed the store manager that there was nothing that we could do to resolve this for herAs such, Walmart.com considers this matter closed
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
*** T
Walmart.com
Initial Consumer Rebuttal /* (2000, 12, 2016/02/08) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I hope that they are taking steps to make sure no one else goes thru what I had to endureI won't be back again to find out if they didOne time being ignored and in great pain from walking all over and standing for half an hour was enough for me! Amazon is getting all my business now!

Initial Business Response /* (1000, 7, 2014/12/22) */
*** received a Revdex.com complaint from *** *** *** regarding cancelled orders for the Straight Talk Samsung Galaxy Ace Prepaid SmartphoneWe thank you for the opportunity to address *** ***' concerns and appreciate the time she
has taken to provide us with her feedback and comments
After we received *** ***' complaint, we reviewed her *** account and order historyWe have contacted *** *** and advised her orders were cancelled for security purposes due to multiple accounts and different ship to addresses, and due to the two phone limit per year ruleFor the inconvenience, *** *** has been issued $eGift card so that she can make her phone purchase at her local store*** *** advised she was satisfied with the resolutionAs such, *** considers this matter closed
Again, we thank *** *** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at *** between the hours of 8am - 5pm, Pacific Time
Sincerely,
***
***