Walmart.com

Initial Business Response /* (1000, 15, 2015/02/06) */
Walmart.com received a Revdex.com complaint from Ms*** *** regarding her refund request for the Beats Studio Over-Ear Headphones - Assorted Colors; Color: Black of order#XXXXXXXXXXXXXWe thank you for the opportunity to address Ms
***'s concerns and appreciate the time she has taken to provide us with her feedback and comments
After we received Ms***'s complaint, we reviewed her Walmart.com account and order historyWe have spoken with Ms*** and advised her that in order to resolve her lost after delivery claim we would need a police reportAs such, Walmart.com considers this matter closed
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
*** J
Walmart.com

Purchased a car dash camera that was defective from Walmar***Took it back to the store and was told it was not purchased from WalmartHave to contact vendorVendor told me I had to pay for return shippingIt is not clear when you are shopping on their website what is theirs and what is not theirsBe very careful

Initial Business Response /* (1000, 12, 2015/11/23) */
Thank you for the opportunity to respond to Mr***'s complaint
After Walmart.com received Mr***'s complaint, we reviewed his account and order historyOn October 26, 2015, Mr*** placed an order for Shurtape HVAC
Tape from Zoro, one of Walmart.com's Marketplace RetailersWhen products are ordered from a Marketplace Retailer, all claims for products are handled through the specific retailerPlease note, we do provide contact information for each Marketplace Retailer on walmart.com, and the *** is notified at the time of order that they are purchasing the item from the Marketplace Retailer
Due to a technical error, the tape Mr*** purchased had an incorrect description
The posting online indicated it would be received in a case of for the price of one roll of tapeOnce we became aware of this issue, we immediately took corrective action to investigate and rectify the error and escalated Mr***'s concerns to Zoro for a resolutionThe item description online has been updated
Please note, we reserve the right, at our sole discretion, to refuse or cancel any order for any reason (including, but not limited to, inaccuracies or errors in product or pricing information)Mr*** was fully refunded for the orderAs a one-time courtesy, we advised Mr*** that we would be happy to send him the remaining rolls for the original priceHe initially refused our offer and requested that we provide him with the difference in the form of a refund insteadWhen advised that an additional refund would not be issued, he accepted the offerThe order was placed and Mr*** was charged $plus tax for an additional rolls of tapeOur tracking indicates that the additional order has been deliveredA $eGift Card was offered to Mr*** for the inconvenience but he refused the offer
During our conversation with Mr***, he requested that we assist him with returning his previous orders of 80+ itemsCall tags have been issued for the items he wished to return and Mr*** was advised that refunds would be issued if the items are received by our returns center within their return timeframe
There is nothing further we can provide to Mr*** and Walmart.com considers this matter closed
If you have any further questions, please do not hesitate to contact meI can be reached at XXX-XXX-XXXX between the hours of 8am - 5pm Pacific Time, Monday - Friday
Sincerely,
***
Walmart.com

Initial Business Response /* (1000, 10, 2015/02/13) */
Walmart.com received a Revdex.com complaint from Mr*** *** regarding the image and description of the Bed Buddy: Hot/Cold Pack Item ID#XXXXXXXWe thank you for the opportunity to address Mr***'s concerns and appreciate the time he
has taken to provide us with his feedback and comments
After we received Mr***'s complaint, we reviewed his Walmart.com account and order historyWe have made several attempts to reach Mr*** and we have not heard backIn order to provide the best resolution possible we will need to speak with Mr***As such, Walmart.com considers this matter closed
Again, we thank Mr*** for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
*** J
Walmart.com

Initial Business Response /* (1000, 10, 2014/05/23) */
Walmart.com received a Revdex.com complaint from *** *** regarding his issue he is having with a warranty for an order he placed a fishing rodWe thank you for the opportunity to address Mr***'s concerns and appreciate the time he has
taken to provide us with his feedback and comments
After we received Mr***'s complaint, we reviewed his Walmart.com account and order historyWe apologize for the trouble and inconvenience Ms*** has been throughWe have issued Mr*** a full refundThe refund will go back to his original payment methodAgain, we apologize for the inconvenience this has causedAs such, Walmart.com considers this matter closed
Again, we thank Mr***'s for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
***
Walmart.com
Initial Consumer Rebuttal /* (2000, 12, 2014/05/26) */
(The consumer indicated he/she ACCEPTED the response from the business.)
This response is more than fair and I am extremely grateful to Wal-Mart for their responseI wish I didn't have to take the matter to the Revdex.comAgain the resolution goes above and beyond my expectationsI thank Wal-Mart for this generous resolution

Initial Business Response /* (1000, 10, 2015/11/19) */
Walmart.com received a Revdex.com complaint from Ms*** regarding her recent order for in-store pickupWe thank you for the opportunity to address Ms***'s concerns and appreciate the time she has taken to provide us with her
feedback and comments
After Walmart.com received Ms***'s complaint, we reviewed her account and order historyOur records show that Ms*** placed an order for two items on September 26, for pickup at her Walmart storeOne item was out of stock and cancelledMs*** contacted our *** Service asking that her whole order be refunded so that she could place a new order for pickup at another locationUnfortunately, the refund was not completed at that timeWe reached out to Ms*** and informed her the refund was issued on October 18, We also issued a $eGift card for her inconvenience and have addressed the coaching opportunities with our *** service agentsAs such, Walmart.com considers this matter closed
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
***
Walmart.com

Initial Business Response /* (1000, 6, 2015/05/28) */
Walmart.com received a Revdex.com complaint from Ms*** *** regarding her refund request from a rechargeWe thank you for the opportunity to address Ms***'s concerns and appreciate the time she has taken to provide us with her
feedback and comments
After we received Ms***'s complaint, we reviewed her Walmart.com account, order history and bank statementsMs*** advised us that she was being recharged from a dispute regarding order she placed December 16, After further review and research we determined the recharge was due to a dispute from her local storeDue to all of the inconveniences and delay of resolution and answers involving this matter, we issued Ms*** a $eGift cardAs such, Walmart.com considers this matter closed
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
***
Walmart.com
Initial Consumer Rebuttal /* (3000, 8, 2015/06/01) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Yes they offered me gift card but the dispute was for $I would accept a meet in the middle amount of $As I was told by *** that sometimes a store pick up may be processed incorrectly and I would have been charged for something I did not receiveThis issue has been ongoing for SIX months
Final Business Response /* (4000, 11, 2015/06/17) */
Walmart.com received Ms***'s additional rebuttal arising from her original Revdex.com complaintI spoke with Ms*** on May 26, and we reviewed the charges she was referring toOn December 21, 2014, she was charged in the amount of $for an order that she had placedWhile she did request a cancelation, some of the items were already too far along in processing and could not be canceledAround this same time, Ms*** made a purchase at her local Walmart store for around the same amountOn 12/24/14, a refund in the amount of $was processed for the online order and not long after that, we received a dispute from her financial institutionAs a result of the dispute, an additional refund in the amount of $was issued for her online orderWhen I spoke with Ms*** in May, she informed me that she did receive part of her Walmart.com order and as we had discussed, the remaining amount she was charged was for those itemsWhen she had filed a dispute with her financial institution for her online order, the amount that was collected at her local store was also disputedUpon further review, the purchase was deemed legitimate and Ms*** was re-charged for the store purchase as wellAt this time, we will not be issuing additional refund for this orderFor the inconvenience, we did send Ms*** a $eGift Card that can be used online or at her local Walmart storeWalmart.com considers this matter closed
Sincerely,
***
Walmart.com
Final Consumer Response /* (4200, 13, 2015/06/19) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This should NOT have taken almost months to even addressThis online order was canceled within minuets of placingI had to contact my bank to even get my refund of The company has not taken any responsibility for their error or even addressed the fact that it made a mistakeI am a divorced Mom of children and the amount of money taken from my account AFTER this order was cancelled is ridiculous and recklessThe timing (a week before Christmas) could not have been worseI think that they should have given me the credit not only because I was owed it but because they should have shown some good faith and shown the *** service I should have received to begin with

Initial Business Response /* (1000, 10, 2014/03/10) */
RE: Revdex.com Case # XXXXXXXX
Walmart.com received a Revdex.com complaint from Ms*** *** regarding order XXXXXXXXXXXXXWe thank you for the opportunity to address Ms***'s concerns and appreciate the time she has taken to provide us
with her feedback and comments
After we received Ms***'s complaint, we reviewed her account records and confirmed she placed a new order XXXXXXXXXXXX for the same item on February 25, 2014, that was delivered to her on March 1, We spoke with Ms*** on March 10, 2014, to see if she still needed assistanceShe advised that she no longer needed assistance with this matter and she would be notifying your office to close this caseIn light of this, Walmart.com considers this matter closedHowever, Ms*** is always welcome to contact us if she has any follow up questions or concerns
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
*** M
Walmart.com

Initial Business Response /* (1000, 5, 2014/09/05) */
Walmart.com received a Revdex.com complaint from *** *** regarding his order for an Air Rifle gun and PelletsWe thank you for the opportunity to address his concerns and appreciate the time he has taken to provide us with his feedback
and comments
After we received Mr***'s complaint, we reviewed his Walmart.com account and order historyMr*** received the pellets and was notified the gun was out of stockHe returned the pellets and a full refund has been issued for the orderMr*** expressed when he contacted *** service he was unable to receive the help he neededWe have escalated his issues to the proper department for review, and issued him a $eGift Card for his troublesAs such, Walmart.com considers this matter closed
Again, we thank Mr*** for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am -5pm, Pacific Time
Sincerely,
***
Walmart.com
Initial Consumer Rebuttal /* (2000, 7, 2014/09/09) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 6, 2015/06/02) */
RE: ** ***/Revdex.com Case
Walmart.com received a Revdex.com complaint from Mr***We thank you for the opportunity to address Mr***'s concerns and appreciate the time he has taken to provide us with his feedback and comments
After we
received Mr***'s complaint, we reviewed his Walmart.com account and order historyWe confirmed that the online listing is correct and the store should have provided the *** with the correct productIn addition, we confirmed that the TC number that Mr*** provided XXXXXXXXXXXXXXXXXXXX is only associated with a $Jack Stand purchaseOn May 29, 2015, and June 23, 2015, we attempted to call Mr*** at (XXX) XXX-XXXX to request a copy of his correct receipt or the receipt information and left him a messageWe sent Mr*** an email with these details and advised him to contact usWe have not heard back from himIn light of this, Walmart.com considers this case closedHowever, Mr*** is more than welcome to contact us if he has any follow up questions or concerns
Again, we thank Mr*** for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
*** M
Walmart.com
Initial Consumer Rebuttal /* (3000, 14, 2015/06/05) */
Thanks for all your help
Any way, I have something to say
I'm shocked with Mr ***'s message on Revdex.com
First of all , the TC number is correct, but it contains two items, one is "RTV" the other is jackthe information is shown both on the lable ,the receipt and on the order
Secondly, everyone can compare the label on the "RTV" ,it apparently showed it's incorrect if compare the UPC and the order, I dont know why Mr *** is so sure the store gave me the right item
thirdlyI did the return as walmart instructed,I didnt realize even if the staff didnt give me any refund receiptbut now i'm not sure if they deliberately did that, because I got the refund for the *** to the card , but for the RTV , I got cashno receipt for both, even I returned them at the same time, they did the return separately
Now Mr *** ask me for refund receipt, frankly say, i'm not sure I can get it because when I sent mail to the "HELPER" at the first time, he/she didnt tell me I need to present the " REFUND RECEIPT" to solve the issueit's too long a time since the return to get it I guess
Lastly, I received a message from Mr *** , and sent a mail to the address that day (***@walmart.com) ,the address is from the messageand nothing happenedafter two days, I received a email ,the address is different from the message told me from Mr *** ,it's ***@cs.walmart.com telling me walmart want to help me solve the issuethe interesting thing is when I replied the mail, it failed
So I sent again to the first email
by the way, i'd happy to call Mr *** if he is busy and can not reach mejust leave me a phone numeber
Below FYI
Delivery to the following recipient failed permanently:
***@cs.walmart.com
Technical details of permanent failure:
DNS Error: Address resolution of cs.walmart.comfailed: DNS server returned answer with no data
Original message
DKIM-***
***
FYI
From: *** ** mailto:***@gmail.com
Sent: Sunday, May 31, XXXX XX:XX AM
To: '***@walmart.com'
Subject: RE: A response to your Walmart.com inquiry Other Question About My Order

Initial Business Response /* (1000, 10, 2014/10/30) */
RE: *** ***/Revdex.com Case
Walmart.com received a Revdex.com complaint from Mr*** ***We thank you for the opportunity to address Mr***'s concerns and appreciate the time he has taken to provide us with his feedback and
comments
After reviewing Mr***'s complaint, we reviewed his account records and historyWe contacted PayPal directly and confirmed that a refund in the amount of $was issued back to Mr***'s PayPal account on October 23, On October 30, 2014, we spoke with Mr*** directly and provided him these detailsDuring our conversation over the phone, we confirmed that Mr*** no longer needed assistanceIn light of this, Walmart.com considers this case closedHowever, Mr*** is more than welcome to contact us if he still needs assistance
Again, we thank Mr*** for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
*** M
Walmart.com
shares
Initial Consumer Rebuttal /* (2000, 12, 2014/11/05) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 10, 2014/12/05) */
RE: *** *** / Revdex.com Case
*** received a Revdex.com complaint from *** *** ***We thank you for the opportunity to address *** ***'s concerns and appreciate the time he has taken to provide us with his feedback and
comments
On December 5, 2014, we issued *** *** a refund and arranged for *** to pick up his TV under confirmation ***We sent *** *** a notice explaining these details and advised him to contact us if he still needed assistanceWe have not heard back from himIn light of this, *** considers this matter closedHowever, *** *** is always welcome to contact us if he has any follow up questions or concerns
Again, we thank *** *** for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at *** between the hours of 8am - 5pm, Pacific Time
Sincerely,
***
***

Initial Business Response /* (1000, 10, 2015/12/23) */
Walmart.com received a Revdex.com complaint from Mr*** *** regarding his cancelled Site to Store Tire order#XXXXXXXXXXXXXWe thank you for the opportunity to address Mr***'s concerns and appreciate the time he has taken to
provide us with his feedback and comments
After we received Mr***'s complaint, we reviewed his Walmart.com account and order historyWe have spoken with Mr*** and explained to him that his order cancelled due to a fulfillment issueWe offered to take $his new order and he has accepted this resolutionMr*** should see this refund of $post back to his original method of payment within the next 3-business daysAs such, Walmart.com considers this matter closed
Again, we thank Mr*** for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
*** J
Walmart.com

Initial Business Response /* (1000, 5, 2014/09/03) */
Walmart.com received a Revdex.com complaint from Ms*** *** regarding her issue with her order going to a wrong addressWe thank you for the opportunity to address Ms***'s concerns and appreciate the time she has taken to provide
us with her feedback and comments
After we received Ms***'s complaint, we reviewed her Walmart.com account and order historyAs a one time-courtesy we have issued Ms***'s a full refund of $21.11, as her item was delivered to the wrong addressAs such, Walmart.com considers this matter closed
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
***
Walmart.com

Initial Business Response /* (1000, 10, 2015/12/30) */
Walmart.com received a Revdex.com complaint from Mr*** regarding his recent orderWe thank you for the opportunity to address Mr***'s concerns and appreciate the time he has taken to provide us with his feedback and
comments
After Walmart.com received Mr***'s complaint, we reviewed his account and order historyOur records show that Mr*** placed an order through one of our Marketplace Retailers and was provided with an estimated delivery date of December 1, Unfortunately, his order was not received by that dateWe reached out to the Marketplace retailer for researchThey have shipped the item and we can confirm by the tracking information that the order was delivered on December 21, We have reached out to Mr*** in regards to this issue and we have not heard backAs such, Walmart.com considers this matter closed
Again, we thank Mr*** for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
*** T
Walmart.com
Initial Consumer Rebuttal /* (2000, 12, 2016/01/09) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I am accepting the response because I have finally received the product one month after ordering and twenty days after the product was to be delivered

Initial Business Response /* (1000, 5, 2014/11/03) */
Walmart.com received a Revdex.com complaint from Mr*** *** regarding his recent Walmart.com purchaseWe thank you for the opportunity to address Mr*** concerns and appreciate the time he has taken to provide us with his
feedback and comments
After we received Mr*** complaint, we reviewed his Walmart.com account and order historyOur records indicate that when he placed his order, the picture that was listed online was incorrectOnce we became aware of the issue, we immediately corrected itFor the inconvenience, we have credited Mr*** back for the products and advised him he can keep the items he did receiveAs such, Walmart.com considers this matter closed
Again, we thank Mr*** for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
***
Walmart.com
Initial Consumer Rebuttal /* (3000, 7, 2014/11/05) */
(The consumer indicated he/she DID NOT accept the response from the business.)
They refunded the two small orders, and offered half of the other orderThey told me they removed the more expensive item from the catalog, and offered me half of the more expensive itemsThey have not told me when to expect the final $If they will only do what they promised, I think it will be satisfactoryThey told me to keep the orders
Final Business Response /* (4000, 10, 2014/11/24) */
RE: *** ***/Revdex.com Case
Walmart.com received Mr.***' rebuttal arising from his original Revdex.com complaintAfter we received Mr***' complaint, we reviewed his Walmart.com account and order historyWe have confirmed her Mr***' was refunded correctlyA refund for $for order XXXXXXXXXXXXX was processed in errorTherefore, we issued an additional refund of $24.13, which is the actual refund amount after subtracting $from $In light of this, Walmart considers this case closedHowever, Mr*** is more than welcome to contact us if he has any follow up questions or concerns
Again, we thank Mr*** for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
*** M
Walmart.com
Final Consumer Response /* (2000, 16, 2015/01/28) */
Cancel my complaintSatisfied

Initial Business Response /* (1000, 10, 2015/09/25) */
Walmart.com received a Revdex.com complaint from Mr*** regarding the issues he experienced with his orderWe thank you for the opportunity to address Mr***'s concerns and appreciate the time he has taken to provide us with his
feedback and comments
After Walmart.com received Mr***'s complaint, we reviewed his account and order historyWe have spoken with Mr*** regarding the multiple issues he had experienced with his original order and the replacement and confirmed that an appointment had been set up to have the replacement deliveredWe apologized for any misleading information he has received in this process and informed him that his concerns about the service he received have been escalated to the appropriate teams for coachingA refund has been issued for the shipping fees Mr*** was chargedAdditionally, we sent him a $eGift card for the inconvenienceAs such, Walmart.com considers this matter closed
Again, we thank Mr*** for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
***
Walmart.com
Initial Consumer Rebuttal /* (3000, 12, 2015/09/30) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I did receive my replacement TV yesterday and at this time everything appears to be fine with it
My problem is that I have lost days of work and lots of time tied up on the phone pushing with walmartIf it wasn't for my efforts this order would have went through its cycle on hold and ultimately been canceled as I sit waiting for it to be deliveredOn my original order on 9/2/I ordered the extended warranty plan for a total cost of $I was told that this would carry over to my replacement TV and that no action was required on my partThis ended up being another instance of being misinformed by walmartThat plan was cancelled and I was refunded that costI did receive an email subject lined with eGift card from walmart but it was blank and contained no contentAt this point I feel that walmart picking up the cost of the 4yr plan at $is a fair and reasonable requestAgain I have lost work days,lots of phone time and frustration tied up in this purchaseI was assured that I could still buy the warranty online but when I reviewed it, it does have a limitation of days after purchaseMy original purchase is days away from being past the days and my replacement order placed on 9/14/shows a cost of $It concerns me that the 3rd party warranty plan is only available within days of original purchase(which we may go past) and worst case scenario if they can't fix it they will refund the purchase price which if I use the valid 2nd order date would be $Basically eliminating any replacement coverage
Final Business Response /* (4000, 14, 2015/10/20) */
Walmart.com received Mr***'s additional rebuttal arising from his original Revdex.com complaintWe're sorry to hear that Mr*** was not able to view the $eGift card we sent to himFor the inconvenience, we canceled the eGift Card and issued a full refund for the amount of the protection plan insteadIn speaking with Mr***, he expressed concern about emails he received stating he would be rechargedWe have updated his account to confirm that he will not be rechargedWalmart.com considers this matter closed at this timeHowever, if either of you have any further questions or comments please feel free to contact us
Sincerely,
***
Walmart.com
Final Consumer Response /* (2000, 16, 2015/10/27) */
(The consumer indicated he/she ACCEPTED the response from the business.)
My extensive amount of lost time and frustration can not be replaced but I will say that *** Twith Walmart has been sympathetic to my experience during this online purchaseI have received the product that I ordered and I am satisfied with the efforts that *** has made to resolve the situation

Initial Business Response /* (1000, 6, 2014/04/14) */
RE: *** *** / Revdex.com Case # XXXXXXXX
Walmart.com received a Revdex.com complaint from Ms*** ***We thank you for the opportunity to address Ms***'s concerns and appreciate the time she has
taken to provide us with her feedback and comments
After reviewing her account records, we confirmed her orders were being delivered to an incorrect shipping address she entered on her accountWe were successful in cancelling a majority of the items that were processedUnfortunately, some items were delivered before the cancellation could processOn April 14, 2014, we spoke to Ms*** at (XXX) XXX-XXXXWe apologized for the inconveniences she experienced with our *** service group and assured her concerns were heardIn addition, we issued her a $egift to compensate her for the inconvenienceLastly, we advised her to contact us if she still needed assistanceWe have not heard back from herIn light of this, Walmart.com considers this matter closedHowever, Ms*** is always welcome to contact us if she would like us to address any of her questions or concerns
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
*** M
Walmart.com
Initial Consumer Rebuttal /* (2000, 8, 2014/04/15) */
(The consumer indicated he/she ACCEPTED the response from the business.)
After speaking to *** again today, I do accept the response on this complaint, though the "heavy" work apparently was done by my bank and the whole experience was very frustrating and stressfulI appreciate the gesture of the gift card, however, my main concern was (and is) the effectiveness of the customer service agents and their ability to prevent incidents like mineThough I have received a new debit card from my bank (required by this incident), I still have to personally go to the bank and have a PIN set for itMy sincere desire is that Walmart.com will look into their online order procedures and customer service capabilities and make improvements(It really should not be necessary to file a complaint with the Revdex.com and FTC before appropriate action is taken.)
Business Response /* (4000, 14, 2014/05/01) */
RE: Revdex.com Case # XXXXXXXX
Walmart.com received Ms***'s rebuttal arising from her original Revdex.com complaintWe confirmed her rebuttal was filed due to a new issue she was having with the courtesy egift cards we issued herOn April 30, 2014, we spoke with Ms*** directly and confirmed her egift cards were active and still contained their full balanceWe offered to assist her with placing a new order online and monitoring it until it is fulfilledHowever, she kindly turned down my offer and advised that she would rather use the egift cards at her local Walmart storeWe advised her to contact us if she still needed assistanceWe have not heard back from herIn light of this, Walmart.com considers this matter closedHowever, Ms*** is always welcome to contact us if she has any follow up questions or concerns
Sincerely,
*** M
Walmart.com
Consumer Response /* (2000, 16, 2014/05/03) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Walmart.com cancelled the order I placed for $using the $and $egift cards (said it was a billing issue) and when *** re-did the order he left one item off (so I was charged shipping and a balance was left on the cards) so I then had customer service cancel it againand regular customer service could not the original order without my credit card information, which I will not give themThanks Noran for trying! *** offered to try to do the order again, but I am busy with other things and don't have time for more problems with Walmart.comI'm so tired of dealing with this that I'm accepting their resolutionI have printed off the cards and will try to use them at a regular Walmart store and see what happensStill no word from my bank if the original problem with billing/fraud issues have been resolved, so it seems they've not been
I think I was foolish in expecting excellence, or a common standard of customer service from this business as they just seem to be incapable of itIt's like asking a fish to climb a tree
Consumer Response /* (-5, 17, 2014/05/03) */
The reason my financial information does not match Walmart.com's records (thus causing problems with the e-gift cards) is due to that card being cancelled by my bank after the original charges were not removed as promised by Walmart.com at the beginning of this mess

Initial Business Response /* (1000, 5, 2016/02/05) */
Walmart.com received a Revdex.com complaint from Mr*** regarding his recent orderWe thank you for the opportunity to address Mr***'s concerns and appreciate the time he has taken to provide us with his feedback and
comments
After we received Mr***'s complaint, we reviewed his Walmart.com account and order historyOur records indicate that when Mr*** contacted *** service to report the defective futon, a replacement order was processed in errorWe have addressed the coaching opportunity with the agent who processed the replacementWe contacted Mr***, provided him with a call tag to return the product and confirmed that he was fully refunded for the orderAs such, Walmart.com considers this matter closed
Again, we thank Mr*** for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
*** B
Walmart.com

Initial Business Response /* (1000, 10, 2015/03/11) */
RE: *** ***/Revdex.com Case
Walmart.com received a Revdex.com complaint from Ms***We thank you for the opportunity to address Ms***' concerns and appreciate the time she has taken to provide us with her feedback and comments
After we received Ms***' complaint, we reviewed her account records and purchase historyUnfortunately, due to a system error, Ms***' order was not processedTherefore, we have not charged Ms***' cardWe have confirmed that Ms***' order was placed using a Netspend prepaid cardPer Netspend's terms and conditions, they place authorization holds for days before the funds are availableOn March 9, 2015, we spoke with Ms*** at (XXX) XXX-XXXXWe apologized for the inconvenience and explained that we never charged her for her orderWe also sent Ms*** a follow up email about these details and advised her to contact us if she still needed assistanceWe have not heard back from herIn light of this, Walmart.com considers this case closedHowever, Ms*** is more than welcome to contact us if she has any follow up questions or concerns
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
*** M
Walmart.com