Walmart.com

Initial Business Response /* (1000, 5, 2014/09/03) */
Walmart.com received a Revdex.com complaint from Ms*** *** regarding her issue with her order going to a wrong addressWe thank you for the opportunity to address Ms***'s concerns and appreciate the time she has taken to provide
us with her feedback and comments
After we received Ms***'s complaint, we reviewed her Walmart.com account and order historyAs a one time-courtesy we have issued Ms***'s a full refund of $21.11, as her item was delivered to the wrong addressAs such, Walmart.com considers this matter closed
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
***
Walmart.com

Initial Business Response /* (1000, 10, 2014/03/10) */
RE: Revdex.com Case # XXXXXXXX
Walmart.com received a Revdex.com complaint from Ms*** *** regarding order XXXXXXXXXXXXXWe thank you for the opportunity to address Ms***'s concerns and appreciate the time she has taken to provide us
with her feedback and comments
After we received Ms***'s complaint, we reviewed her account records and confirmed she placed a new order XXXXXXXXXXXX for the same item on February 25, 2014, that was delivered to her on March 1, We spoke with Ms*** on March 10, 2014, to see if she still needed assistanceShe advised that she no longer needed assistance with this matter and she would be notifying your office to close this caseIn light of this, Walmart.com considers this matter closedHowever, Ms*** is always welcome to contact us if she has any follow up questions or concerns
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
*** M
Walmart.com

Initial Business Response /* (1000, 6, 2015/05/28) */
Walmart.com received a Revdex.com complaint from Ms*** *** regarding her refund request from a rechargeWe thank you for the opportunity to address Ms***'s concerns and appreciate the time she has taken to provide us with her
feedback and comments
After we received Ms***'s complaint, we reviewed her Walmart.com account, order history and bank statementsMs*** advised us that she was being recharged from a dispute regarding order she placed December 16, After further review and research we determined the recharge was due to a dispute from her local storeDue to all of the inconveniences and delay of resolution and answers involving this matter, we issued Ms*** a $eGift cardAs such, Walmart.com considers this matter closed
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
***
Walmart.com
Initial Consumer Rebuttal /* (3000, 8, 2015/06/01) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Yes they offered me gift card but the dispute was for $I would accept a meet in the middle amount of $As I was told by *** that sometimes a store pick up may be processed incorrectly and I would have been charged for something I did not receiveThis issue has been ongoing for SIX months
Final Business Response /* (4000, 11, 2015/06/17) */
Walmart.com received Ms***'s additional rebuttal arising from her original Revdex.com complaintI spoke with Ms*** on May 26, and we reviewed the charges she was referring toOn December 21, 2014, she was charged in the amount of $for an order that she had placedWhile she did request a cancelation, some of the items were already too far along in processing and could not be canceledAround this same time, Ms*** made a purchase at her local Walmart store for around the same amountOn 12/24/14, a refund in the amount of $was processed for the online order and not long after that, we received a dispute from her financial institutionAs a result of the dispute, an additional refund in the amount of $was issued for her online orderWhen I spoke with Ms*** in May, she informed me that she did receive part of her Walmart.com order and as we had discussed, the remaining amount she was charged was for those itemsWhen she had filed a dispute with her financial institution for her online order, the amount that was collected at her local store was also disputedUpon further review, the purchase was deemed legitimate and Ms*** was re-charged for the store purchase as wellAt this time, we will not be issuing additional refund for this orderFor the inconvenience, we did send Ms*** a $eGift Card that can be used online or at her local Walmart storeWalmart.com considers this matter closed
Sincerely,
***
Walmart.com
Final Consumer Response /* (4200, 13, 2015/06/19) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This should NOT have taken almost months to even addressThis online order was canceled within minuets of placingI had to contact my bank to even get my refund of The company has not taken any responsibility for their error or even addressed the fact that it made a mistakeI am a divorced Mom of children and the amount of money taken from my account AFTER this order was cancelled is ridiculous and recklessThe timing (a week before Christmas) could not have been worseI think that they should have given me the credit not only because I was owed it but because they should have shown some good faith and shown the *** service I should have received to begin with

Initial Business Response /* (1000, 6, 2014/04/14) */
RE: *** *** / Revdex.com Case # XXXXXXXX
Walmart.com received a Revdex.com complaint from Ms*** ***We thank you for the opportunity to address Ms***'s concerns and appreciate the time she has
taken to provide us with her feedback and comments
After reviewing her account records, we confirmed her orders were being delivered to an incorrect shipping address she entered on her accountWe were successful in cancelling a majority of the items that were processedUnfortunately, some items were delivered before the cancellation could processOn April 14, 2014, we spoke to Ms*** at (XXX) XXX-XXXXWe apologized for the inconveniences she experienced with our *** service group and assured her concerns were heardIn addition, we issued her a $egift to compensate her for the inconvenienceLastly, we advised her to contact us if she still needed assistanceWe have not heard back from herIn light of this, Walmart.com considers this matter closedHowever, Ms*** is always welcome to contact us if she would like us to address any of her questions or concerns
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
*** M
Walmart.com
Initial Consumer Rebuttal /* (2000, 8, 2014/04/15) */
(The consumer indicated he/she ACCEPTED the response from the business.)
After speaking to *** again today, I do accept the response on this complaint, though the "heavy" work apparently was done by my bank and the whole experience was very frustrating and stressfulI appreciate the gesture of the gift card, however, my main concern was (and is) the effectiveness of the customer service agents and their ability to prevent incidents like mineThough I have received a new debit card from my bank (required by this incident), I still have to personally go to the bank and have a PIN set for itMy sincere desire is that Walmart.com will look into their online order procedures and customer service capabilities and make improvements(It really should not be necessary to file a complaint with the Revdex.com and FTC before appropriate action is taken.)
Business Response /* (4000, 14, 2014/05/01) */
RE: Revdex.com Case # XXXXXXXX
Walmart.com received Ms***'s rebuttal arising from her original Revdex.com complaintWe confirmed her rebuttal was filed due to a new issue she was having with the courtesy egift cards we issued herOn April 30, 2014, we spoke with Ms*** directly and confirmed her egift cards were active and still contained their full balanceWe offered to assist her with placing a new order online and monitoring it until it is fulfilledHowever, she kindly turned down my offer and advised that she would rather use the egift cards at her local Walmart storeWe advised her to contact us if she still needed assistanceWe have not heard back from herIn light of this, Walmart.com considers this matter closedHowever, Ms*** is always welcome to contact us if she has any follow up questions or concerns
Sincerely,
*** M
Walmart.com
Consumer Response /* (2000, 16, 2014/05/03) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Walmart.com cancelled the order I placed for $using the $and $egift cards (said it was a billing issue) and when *** re-did the order he left one item off (so I was charged shipping and a balance was left on the cards) so I then had customer service cancel it againand regular customer service could not the original order without my credit card information, which I will not give themThanks Noran for trying! *** offered to try to do the order again, but I am busy with other things and don't have time for more problems with Walmart.comI'm so tired of dealing with this that I'm accepting their resolutionI have printed off the cards and will try to use them at a regular Walmart store and see what happensStill no word from my bank if the original problem with billing/fraud issues have been resolved, so it seems they've not been
I think I was foolish in expecting excellence, or a common standard of customer service from this business as they just seem to be incapable of itIt's like asking a fish to climb a tree
Consumer Response /* (-5, 17, 2014/05/03) */
The reason my financial information does not match Walmart.com's records (thus causing problems with the e-gift cards) is due to that card being cancelled by my bank after the original charges were not removed as promised by Walmart.com at the beginning of this mess

Initial Business Response /* (1000, 10, 2015/12/23) */
Walmart.com received a Revdex.com complaint from Mr*** *** regarding his cancelled Site to Store Tire order#XXXXXXXXXXXXXWe thank you for the opportunity to address Mr***'s concerns and appreciate the time he has taken to
provide us with his feedback and comments
After we received Mr***'s complaint, we reviewed his Walmart.com account and order historyWe have spoken with Mr*** and explained to him that his order cancelled due to a fulfillment issueWe offered to take $his new order and he has accepted this resolutionMr*** should see this refund of $post back to his original method of payment within the next 3-business daysAs such, Walmart.com considers this matter closed
Again, we thank Mr*** for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
*** J
Walmart.com

Initial Business Response /* (1000, 15, 2014/10/07) */
Walmart.com received a Revdex.com complaint from *** *** regarding a $Visa Gift Card she purchased on September 29, We thank you for the opportunity to address Ms***' concerns and appreciate the time she has taken to provide
us with her feedback and comments
After we received Ms***' complaint, we reached out to her to discussMs*** confirmed that she received her $gift card and validated that she was able to use the gift card as wellFor the inconvenience, we sent Ms*** a $eGift cardAs such, Walmart.com considers this matter closed
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
*** ***
Walmart.com

Initial Business Response /* (1000, 10, 2015/03/11) */
RE: *** ***/Revdex.com Case
Walmart.com received a Revdex.com complaint from Ms***We thank you for the opportunity to address Ms***' concerns and appreciate the time she has taken to provide us with her feedback and comments
After we received Ms***' complaint, we reviewed her account records and purchase historyUnfortunately, due to a system error, Ms***' order was not processedTherefore, we have not charged Ms***' cardWe have confirmed that Ms***' order was placed using a Netspend prepaid cardPer Netspend's terms and conditions, they place authorization holds for days before the funds are availableOn March 9, 2015, we spoke with Ms*** at (XXX) XXX-XXXXWe apologized for the inconvenience and explained that we never charged her for her orderWe also sent Ms*** a follow up email about these details and advised her to contact us if she still needed assistanceWe have not heard back from herIn light of this, Walmart.com considers this case closedHowever, Ms*** is more than welcome to contact us if she has any follow up questions or concerns
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
*** M
Walmart.com

Initial Business Response /* (1000, 10, 2015/04/22) */
RE: *** ***/Revdex.com Case
Walmart.com received a Revdex.com complaint from Ms***We thank you for the opportunity to address Ms***'s concerns and appreciate the time she has taken to provide us with her
feedback and comments
After we received Ms***'s complaint, we reviewed her Walmart.com account and order historyWe have confirmed that Ms*** tried to pick up her Pick Up Today order using a non U.SpassportPer our Pick Up terms, only a valid government-issued photo ID can be usedOn April 21, 2015, we attempted to reach Ms*** at (XXX) XXX-XXXX and left her a messageWe sent Ms*** an email explaining these details and advised her to contact us if she still needed assistanceWe have not heard back from herIn light of this, Walmart.com considers this case closedHowever, Ms*** is more than welcome to contact us if she has any follow up questions or concerns
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
*** M
Walmart.com
Initial Consumer Rebuttal /* (2000, 12, 2015/04/24) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 10, 2015/02/13) */
Walmart.com received a Revdex.com complaint from Mr*** *** regarding the image and description of the Bed Buddy: Hot/Cold Pack Item ID#XXXXXXXWe thank you for the opportunity to address Mr***'s concerns and appreciate the time he
has taken to provide us with his feedback and comments
After we received Mr***'s complaint, we reviewed his Walmart.com account and order historyWe have made several attempts to reach Mr*** and we have not heard backIn order to provide the best resolution possible we will need to speak with Mr***As such, Walmart.com considers this matter closed
Again, we thank Mr*** for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
*** J
Walmart.com

Initial Business Response /* (1000, 5, 2016/02/05) */
Walmart.com received a Revdex.com complaint from Mr*** regarding his recent orderWe thank you for the opportunity to address Mr***'s concerns and appreciate the time he has taken to provide us with his feedback and
comments
After we received Mr***'s complaint, we reviewed his Walmart.com account and order historyOur records indicate that when Mr*** contacted *** service to report the defective futon, a replacement order was processed in errorWe have addressed the coaching opportunity with the agent who processed the replacementWe contacted Mr***, provided him with a call tag to return the product and confirmed that he was fully refunded for the orderAs such, Walmart.com considers this matter closed
Again, we thank Mr*** for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
*** B
Walmart.com

Initial Business Response /* (1000, 10, 2014/12/05) */
RE: *** *** / Revdex.com Case
*** received a Revdex.com complaint from *** *** ***We thank you for the opportunity to address *** ***'s concerns and appreciate the time he has taken to provide us with his feedback and
comments
On December 5, 2014, we issued *** *** a refund and arranged for *** to pick up his TV under confirmation ***We sent *** *** a notice explaining these details and advised him to contact us if he still needed assistanceWe have not heard back from himIn light of this, *** considers this matter closedHowever, *** *** is always welcome to contact us if he has any follow up questions or concerns
Again, we thank *** *** for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at *** between the hours of 8am - 5pm, Pacific Time
Sincerely,
***
***

Initial Business Response /* (1000, 10, 2014/05/23) */
Walmart.com received a Revdex.com complaint from *** *** regarding his issue he is having with a warranty for an order he placed a fishing rodWe thank you for the opportunity to address Mr***'s concerns and appreciate the time he has
taken to provide us with his feedback and comments
After we received Mr***'s complaint, we reviewed his Walmart.com account and order historyWe apologize for the trouble and inconvenience Ms*** has been throughWe have issued Mr*** a full refundThe refund will go back to his original payment methodAgain, we apologize for the inconvenience this has causedAs such, Walmart.com considers this matter closed
Again, we thank Mr***'s for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
***
Walmart.com
Initial Consumer Rebuttal /* (2000, 12, 2014/05/26) */
(The consumer indicated he/she ACCEPTED the response from the business.)
This response is more than fair and I am extremely grateful to Wal-Mart for their responseI wish I didn't have to take the matter to the Revdex.comAgain the resolution goes above and beyond my expectationsI thank Wal-Mart for this generous resolution

Purchased a car dash camera that was defective from Walmar***Took it back to the store and was told it was not purchased from WalmartHave to contact vendorVendor told me I had to pay for return shippingIt is not clear when you are shopping on their website what is theirs and what is not theirsBe very careful

Initial Business Response /* (1000, 5, 2014/11/29) */
RE: *** ***/Revdex.com Case
Walmart.com received a Revdex.com complaint from Mr*** ***We thank you for the opportunity to address Mr***'s concerns and appreciate the time he has taken to provide us with his feedback and
comments
After we received Mr***'s complaint, we reviewed his Walmart.com account and order historyWe have confirmed that Mr***'s order was delayedOn November 29, 2014, we sent him an email apologizing for the inconvenience and assured him that his concerns with the service he received from our customer care group were heardAs a courtesy for the inconvenience, we issued Mr*** a $egift card under order XXXXXXX-XXXXXXWe provided our contact information so Mr*** could contact us back if he still needs assistanceIn light of this, Walmart.com considers this matter closedHowever, Mr*** is more than welcome to contact us if he has any follow up questions or concerns
Again, we thank Mr*** for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am -5pm, Pacific Time
Sincerely,
***
Walmart.com
Initial Consumer Rebuttal /* (2000, 7, 2014/12/02) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Walmart was, eventually, generous in their attempt to make things rightThey state they will address my concerns about *** service and I HOPE they mean itThe "standard" replies, that had nothing to do with my complaint, were an insult and the fact that they were written like a first year immigrant composed them is even MORE insultingIn my particular case, they made a nice effort to make me feel better, I just hope they really DO address the *** service responses to actually help people

Initial Business Response /* (1000, 8, 2015/09/25) */
Walmart.com received a Revdex.com complaint from Ms*** regarding unauthorized purchases on her accountWe thank you for the opportunity to address Ms***'s concerns and appreciate the time she has taken to provide us with her feedback
and comments
After Walmart.com received Ms***'s complaint, we reviewed her account and order historyOur records indicate there were two unauthorized orders placed on Ms***'s accountShe was only aware of one of these transactions and was able to cancel it prior to shippingThe other order was successfully processedBecause Ms*** advised that she was unaware of this second order, we have issued a full refund in the amount of $as a one-time courtesyAs such, Walmart.com considers this matter closed
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
*** T
Walmart.com
Initial Consumer Rebuttal /* (2000, 11, 2015/09/29) */
From: *** A (mailto:***@gmail.com)
Sent: Tuesday, September 29, XXXX X:XX PM
To: *** ***
Subject: RE: Revdex.com Complaint Case# *** (Ref#XX-XXXXX-XXXXXXXX-X-XXX)
Sorry for a typoYou can close MY case!
On Sep 29, XXXX X:XX PM, "*** A" wrote:
***,
I have finally gotten my credit from WalmartIt posted to my account in the last hours
Since this seems to be resolved now, you can close ** caseThank you very much for your help and supportI hope I never have to do this again
Thanks again
Sincerely,
*** ***

Initial Business Response /* (1000, 10, 2015/11/19) */
Walmart.com received a Revdex.com complaint from Ms*** regarding her recent order for in-store pickupWe thank you for the opportunity to address Ms***'s concerns and appreciate the time she has taken to provide us with her
feedback and comments
After Walmart.com received Ms***'s complaint, we reviewed her account and order historyOur records show that Ms*** placed an order for two items on September 26, for pickup at her Walmart storeOne item was out of stock and cancelledMs*** contacted our *** Service asking that her whole order be refunded so that she could place a new order for pickup at another locationUnfortunately, the refund was not completed at that timeWe reached out to Ms*** and informed her the refund was issued on October 18, We also issued a $eGift card for her inconvenience and have addressed the coaching opportunities with our *** service agentsAs such, Walmart.com considers this matter closed
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
***
Walmart.com

Initial Business Response /* (1000, 6, 2014/12/03) */
*** received a Revdex.com complaint from *** *** *** regarding his issues receiving a PINWe thank you for the opportunity to address his concerns and appreciate the time he has taken to provide us with his feedback and
comments
After we received *** ***'s complaint, we reviewed his *** account and order historyOur records indicate *** *** accessed his email regarding the PINHe will need to dispute the charges with his financial providerAs such, *** considers this matter closed
Again, we thank *** *** for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at *** between the hours of 8am - 5pm, Pacific Time
Sincerely,
***
***
Initial Consumer Rebuttal /* (3000, 8, 2014/12/09) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not see how this is an issue with me and my bankI purchased this item from WalmartWalmart is the company that has deactivated the PIN
Yes I accessed my email to look at the PIN, but it was never usedI have emails confirming that the PIN had been deactivated because there was an attempt to return it
This is a case of theftWalmart has taken my moneyGiven me the goodsTook it back before I was able to use itAnd did not refund me the money
Final Business Response /* (4000, 10, 2014/12/17) */
*** ***,
As a one time courtesty we have refunded you in fullYour refund will process back to the original payment method
Regards,
***
***
Final Consumer Response /* (2000, 12, 2014/12/19) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 5, 2014/11/03) */
Walmart.com received a Revdex.com complaint from Mr*** *** regarding his recent Walmart.com purchaseWe thank you for the opportunity to address Mr*** concerns and appreciate the time he has taken to provide us with his
feedback and comments
After we received Mr*** complaint, we reviewed his Walmart.com account and order historyOur records indicate that when he placed his order, the picture that was listed online was incorrectOnce we became aware of the issue, we immediately corrected itFor the inconvenience, we have credited Mr*** back for the products and advised him he can keep the items he did receiveAs such, Walmart.com considers this matter closed
Again, we thank Mr*** for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
***
Walmart.com
Initial Consumer Rebuttal /* (3000, 7, 2014/11/05) */
(The consumer indicated he/she DID NOT accept the response from the business.)
They refunded the two small orders, and offered half of the other orderThey told me they removed the more expensive item from the catalog, and offered me half of the more expensive itemsThey have not told me when to expect the final $If they will only do what they promised, I think it will be satisfactoryThey told me to keep the orders
Final Business Response /* (4000, 10, 2014/11/24) */
RE: *** ***/Revdex.com Case
Walmart.com received Mr.***' rebuttal arising from his original Revdex.com complaintAfter we received Mr***' complaint, we reviewed his Walmart.com account and order historyWe have confirmed her Mr***' was refunded correctlyA refund for $for order XXXXXXXXXXXXX was processed in errorTherefore, we issued an additional refund of $24.13, which is the actual refund amount after subtracting $from $In light of this, Walmart considers this case closedHowever, Mr*** is more than welcome to contact us if he has any follow up questions or concerns
Again, we thank Mr*** for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
*** M
Walmart.com
Final Consumer Response /* (2000, 16, 2015/01/28) */
Cancel my complaintSatisfied

Initial Business Response /* (1000, 10, 2015/12/30) */
Walmart.com received a Revdex.com complaint from Mr*** regarding his recent orderWe thank you for the opportunity to address Mr***'s concerns and appreciate the time he has taken to provide us with his feedback and
comments
After Walmart.com received Mr***'s complaint, we reviewed his account and order historyOur records show that Mr*** placed an order through one of our Marketplace Retailers and was provided with an estimated delivery date of December 1, Unfortunately, his order was not received by that dateWe reached out to the Marketplace retailer for researchThey have shipped the item and we can confirm by the tracking information that the order was delivered on December 21, We have reached out to Mr*** in regards to this issue and we have not heard backAs such, Walmart.com considers this matter closed
Again, we thank Mr*** for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
*** T
Walmart.com
Initial Consumer Rebuttal /* (2000, 12, 2016/01/09) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I am accepting the response because I have finally received the product one month after ordering and twenty days after the product was to be delivered

Initial Business Response /* (1000, 5, 2015/12/16) */
Walmart.com received a Revdex.com complaint from Ms*** *** regarding her recent orderWe thank you for the opportunity to address Ms***'s concerns and appreciate the time she has taken to provide us with her feedback and
comments
After we received Ms***'s complaint, we reviewed her Walmart.com account and order historyOn November 15, Ms*** contacted our service center with questions regarding an ad she saw onlineThe ad offered special financing for an in-store purchaseHowever, the item Ms*** was looking to purchase was not available in the storeMs*** subsequently purchased the PlayStation Star Wars: Battlefront Limited Edition Bundle and requested that we add the special financing to her purchaseUnfortunately this special financing could not be applied to the online purchase, per the TermsWe apologize for any misunderstandingMs*** was offered a $eGift card for her inconvenienceAs such, Walmart.com considers this matter closed
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
*** B
Walmart.com