Walmart.com

Initial Business Response /* (1000, 15, 2015/02/06) */
Walmart.com received a Revdex.com complaint from Ms*** *** regarding her refund request for the Beats Studio Over-Ear Headphones - Assorted Colors; Color: Black of order#XXXXXXXXXXXXXWe thank you for the opportunity to address Ms
***'s concerns and appreciate the time she has taken to provide us with her feedback and comments
After we received Ms***'s complaint, we reviewed her Walmart.com account and order historyWe have spoken with Ms*** and advised her that in order to resolve her lost after delivery claim we would need a police reportAs such, Walmart.com considers this matter closed
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
*** J
Walmart.com

Initial Business Response /* (1000, 5, 2014/09/05) */
Walmart.com received a Revdex.com complaint from *** *** regarding his order for an Air Rifle gun and PelletsWe thank you for the opportunity to address his concerns and appreciate the time he has taken to provide us with his feedback
and comments
After we received Mr***'s complaint, we reviewed his Walmart.com account and order historyMr*** received the pellets and was notified the gun was out of stockHe returned the pellets and a full refund has been issued for the orderMr*** expressed when he contacted *** service he was unable to receive the help he neededWe have escalated his issues to the proper department for review, and issued him a $eGift Card for his troublesAs such, Walmart.com considers this matter closed
Again, we thank Mr*** for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am -5pm, Pacific Time
Sincerely,
***
Walmart.com
Initial Consumer Rebuttal /* (2000, 7, 2014/09/09) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 6, 2015/06/02) */
RE: ** ***/Revdex.com Case
Walmart.com received a Revdex.com complaint from Mr***We thank you for the opportunity to address Mr***'s concerns and appreciate the time he has taken to provide us with his feedback and comments
After we
received Mr***'s complaint, we reviewed his Walmart.com account and order historyWe confirmed that the online listing is correct and the store should have provided the *** with the correct productIn addition, we confirmed that the TC number that Mr*** provided XXXXXXXXXXXXXXXXXXXX is only associated with a $Jack Stand purchaseOn May 29, 2015, and June 23, 2015, we attempted to call Mr*** at (XXX) XXX-XXXX to request a copy of his correct receipt or the receipt information and left him a messageWe sent Mr*** an email with these details and advised him to contact usWe have not heard back from himIn light of this, Walmart.com considers this case closedHowever, Mr*** is more than welcome to contact us if he has any follow up questions or concerns
Again, we thank Mr*** for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
*** M
Walmart.com
Initial Consumer Rebuttal /* (3000, 14, 2015/06/05) */
Thanks for all your help
Any way, I have something to say
I'm shocked with Mr ***'s message on Revdex.com
First of all , the TC number is correct, but it contains two items, one is "RTV" the other is jackthe information is shown both on the lable ,the receipt and on the order
Secondly, everyone can compare the label on the "RTV" ,it apparently showed it's incorrect if compare the UPC and the order, I dont know why Mr *** is so sure the store gave me the right item
thirdlyI did the return as walmart instructed,I didnt realize even if the staff didnt give me any refund receiptbut now i'm not sure if they deliberately did that, because I got the refund for the *** to the card , but for the RTV , I got cashno receipt for both, even I returned them at the same time, they did the return separately
Now Mr *** ask me for refund receipt, frankly say, i'm not sure I can get it because when I sent mail to the "HELPER" at the first time, he/she didnt tell me I need to present the " REFUND RECEIPT" to solve the issueit's too long a time since the return to get it I guess
Lastly, I received a message from Mr *** , and sent a mail to the address that day (***@walmart.com) ,the address is from the messageand nothing happenedafter two days, I received a email ,the address is different from the message told me from Mr *** ,it's ***@cs.walmart.com telling me walmart want to help me solve the issuethe interesting thing is when I replied the mail, it failed
So I sent again to the first email
by the way, i'd happy to call Mr *** if he is busy and can not reach mejust leave me a phone numeber
Below FYI
Delivery to the following recipient failed permanently:
***@cs.walmart.com
Technical details of permanent failure:
DNS Error: Address resolution of cs.walmart.comfailed: DNS server returned answer with no data
Original message
DKIM-***
***
FYI
From: *** ** mailto:***@gmail.com
Sent: Sunday, May 31, XXXX XX:XX AM
To: '***@walmart.com'
Subject: RE: A response to your Walmart.com inquiry Other Question About My Order

Initial Business Response /* (1000, 11, 2014/11/19) */
RE: *** *** /Revdex.com Case
*** received a Revdex.com complaint from *** *** ***We thank you for the opportunity to address ***'s concerns and appreciate the time she has taken to provide us with her feedback and
comments
After reviewing *** ***'s complaint, we reviewed her account records and historyWe contacted the manufacturer and arranged to send *** *** an additional shelf that she can insert into her cartIn addition, we have notified our engineers about the incorrect listing and expect it to be corrected within hoursOn November 19, 2014, we sent *** *** an email explaining these details and advised her to contact us if she still needed assistanceIn light of this, *** considers this matter closedHowever, *** *** is more than welcome to contact us if she has any follow up questions or concerns
Again, we thank *** *** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at *** between the hours of 8am - 5pm, Pacific Time
Sincerely,
***
***
Initial Consumer Rebuttal /* (3000, 13, 2014/11/20) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I was originally told the shelf could not be purchased nor ordered from Walmart nor the manufacturer
I find it interesting Walmart considers the case closed? isn't it up to Revdex.com to decide? and also myself?
In addition, your email to me personally suggested that a gift card for $would be included but I do not see that mentioned here
I had also explained I do not nor did I ever have the cart, it was sent out of state, I ordered it for someone else and they were upset at it not having the third shelfI am just the go betweenI had requested it be sent directly to them not me
Final Business Response /* (4000, 16, 2014/11/27) */
RE: *** ***/Revdex.com Case
*** received *** ***'s rebuttal arising from her original Revdex.com complaint***'s order was shipped to the address she requested for *** under UPS tracking ***In addition, we issued *** *** a courtesy gift card on November 19, under order ***We communicated this information with *** *** via email and advised her to contact us if she still needed assistanceWe have not heard back from herIn light of this, Walmart considers this case closedHowever, *** *** is more than welcome to contact us if she has any follow up questions or concerns
Again, we thank *** *** for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at *** between the hours of 8am - 5pm, Pacific Time
Sincerely,
***
***

Initial Business Response /* (1000, 10, 2014/10/30) */
RE: *** ***/Revdex.com Case
Walmart.com received a Revdex.com complaint from Mr*** ***We thank you for the opportunity to address Mr***'s concerns and appreciate the time he has taken to provide us with his feedback and
comments
After reviewing Mr***'s complaint, we reviewed his account records and historyWe contacted PayPal directly and confirmed that a refund in the amount of $was issued back to Mr***'s PayPal account on October 23, On October 30, 2014, we spoke with Mr*** directly and provided him these detailsDuring our conversation over the phone, we confirmed that Mr*** no longer needed assistanceIn light of this, Walmart.com considers this case closedHowever, Mr*** is more than welcome to contact us if he still needs assistance
Again, we thank Mr*** for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
*** M
Walmart.com
shares
Initial Consumer Rebuttal /* (2000, 12, 2014/11/05) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 10, 2015/10/30) */
Walmart.com received a Revdex.com complaint from *** *** regarding his recent orderWe thank you for the opportunity to address Mr***'s concerns and appreciate the time he has taken to provide us with his feedback and
comments
After we received Mr***'s complaint, we reviewed his Walmart.com account and order historyOn September 9, 2015, Mr*** placed an order for a Refurbished Samsung 60" TV to have it shipped to his local storeThe item was damaged, so a replacement was issuedThe system found that the TV is out of stock and therefore the order was backordered on October 13, Once the item is backordered, the system will cancel the order if we do not get inventory within daysThis order did in fact cancel and a refund was processed for the order back to Mr***'s original form of paymentWe have escalated all coaching opportunities to the appropriate team to review and addressWe do apologize for any inconvenience this has caused Mr***For the inconvenience, we have issued a $EGift CardAs such, Walmart.com considers this matter closed
Again, we thank Mr*** for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
*** L
Walmart.com
Initial Consumer Rebuttal /* (2000, 12, 2015/11/04) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I appreciate the attention to my complaint as this simply took far too long to resolveI will accept the EGift Card and we will move on from this drawn out ordealThank you

Initial Business Response /* (1000, 10, 2015/09/25) */
Walmart.com received a Revdex.com complaint from Mr*** regarding the issues he experienced with his orderWe thank you for the opportunity to address Mr***'s concerns and appreciate the time he has taken to provide us with his
feedback and comments
After Walmart.com received Mr***'s complaint, we reviewed his account and order historyWe have spoken with Mr*** regarding the multiple issues he had experienced with his original order and the replacement and confirmed that an appointment had been set up to have the replacement deliveredWe apologized for any misleading information he has received in this process and informed him that his concerns about the service he received have been escalated to the appropriate teams for coachingA refund has been issued for the shipping fees Mr*** was chargedAdditionally, we sent him a $eGift card for the inconvenienceAs such, Walmart.com considers this matter closed
Again, we thank Mr*** for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
***
Walmart.com
Initial Consumer Rebuttal /* (3000, 12, 2015/09/30) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I did receive my replacement TV yesterday and at this time everything appears to be fine with it
My problem is that I have lost days of work and lots of time tied up on the phone pushing with walmartIf it wasn't for my efforts this order would have went through its cycle on hold and ultimately been canceled as I sit waiting for it to be deliveredOn my original order on 9/2/I ordered the extended warranty plan for a total cost of $I was told that this would carry over to my replacement TV and that no action was required on my partThis ended up being another instance of being misinformed by walmartThat plan was cancelled and I was refunded that costI did receive an email subject lined with eGift card from walmart but it was blank and contained no contentAt this point I feel that walmart picking up the cost of the 4yr plan at $is a fair and reasonable requestAgain I have lost work days,lots of phone time and frustration tied up in this purchaseI was assured that I could still buy the warranty online but when I reviewed it, it does have a limitation of days after purchaseMy original purchase is days away from being past the days and my replacement order placed on 9/14/shows a cost of $It concerns me that the 3rd party warranty plan is only available within days of original purchase(which we may go past) and worst case scenario if they can't fix it they will refund the purchase price which if I use the valid 2nd order date would be $Basically eliminating any replacement coverage
Final Business Response /* (4000, 14, 2015/10/20) */
Walmart.com received Mr***'s additional rebuttal arising from his original Revdex.com complaintWe're sorry to hear that Mr*** was not able to view the $eGift card we sent to himFor the inconvenience, we canceled the eGift Card and issued a full refund for the amount of the protection plan insteadIn speaking with Mr***, he expressed concern about emails he received stating he would be rechargedWe have updated his account to confirm that he will not be rechargedWalmart.com considers this matter closed at this timeHowever, if either of you have any further questions or comments please feel free to contact us
Sincerely,
***
Walmart.com
Final Consumer Response /* (2000, 16, 2015/10/27) */
(The consumer indicated he/she ACCEPTED the response from the business.)
My extensive amount of lost time and frustration can not be replaced but I will say that *** Twith Walmart has been sympathetic to my experience during this online purchaseI have received the product that I ordered and I am satisfied with the efforts that *** has made to resolve the situation

Experience was an absolute nightmareIt took three weeks to get products that should have taken 3-business daysI took up so much time calling customer service only to be hung up on multiple times and given a nasty attitudeI paid for an Xbox bundle that was supposed to come with a gift card and DVDI only received the XboxI had to call and basically beg to get the other items I paid forI can only imagine how many people they get over on who don't care to take the extra steps to get the things they paid forVery dishonest company and terrible customer serviceI would never do business with them again

Initial Business Response /* (1000, 6, 2015/04/23) */
Walmart.com received a Revdex.com complaint from Ms*** *** regarding her defective Magic Chef MCSTCW21WCubTopload Compact WasherWe thank you for the opportunity to address Ms***'s concerns and appreciate the time
she has taken to provide us with her feedback and comments
After we received Ms***'s complaint, we reviewed her Walmart.com account and order historyWe partnered with our warranty service Asurion for resolutionAsurion will be refunding Ms*** via checkMs*** can expect to receive the check within 7-business daysAs such, Walmart.com considers this matter closed
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
*** J
Walmart.com
Initial Consumer Rebuttal /* (2000, 8, 2015/05/07) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Thanks for your help in solving the problemwalmart sent me the check and by this I closed my case

Initial Business Response /* (1000, 10, 2015/09/15) */
Walmart.com received a Revdex.com complaint from Mr*** *** regarding the bill and charges for the TENS To Go Back Pain Relief System of order#XXXXXXXXXXXXXWe thank you for the opportunity to address Mr***'s concerns and
appreciate the time he has taken to provide us with his feedback and comments
After we received Mr.***'s complaint, we reviewed his Walmart.com account and order historyWe have spoken with Mr*** and we advised that when our system attempted to bill him $our system failed to properly process the transactionMr***'s requested resolution is to be removed from collections/recoveryWe have removed Mr***'s account from collections/recoveryWe will not attempt to bill Mr*** for this orderWe have made several attempts to reach Mr*** and we have not heard backAs such, Walmart.com considers this matter closed
Again, we thank Mr*** for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
*** J
Walmart.com
Initial Consumer Rebuttal /* (2000, 12, 2015/09/23) */
From: *** *** (mailto:***@yahoo.com)
Sent: Tuesday, September 22, XXXX XX:XX AM
To: *** ***
Subject: Revdex.com Complaint Case# XXXXXXXX
Revdex.com Complaint Case# XXXXXXXX
The resolve was ok with me , thank you

Initial Business Response /* (1000, 5, 2015/02/12) */
Walmart.com received a Revdex.com complaint from *** *** regarding his order for a Wireless Speaker and Phone with BluetoothWe thank you for the opportunity to address his concerns and appreciate the time he has taken to provide us with
his feedback and comments
After we received Mr*** complaint, we reviewed his Walmart.com account and order historyMr*** advised us of the issues he experienced in the store when he tried to return his itemWe apologized for the inconvenience and troublesWe advised Mr*** of the instructions to place a return onlineAlso, we will be escalating Mr***'s concerns to the proper department for reviewWe issued Mr*** a $eGift Card for his troublesIn light of these events, Walmart.com considers this matter closed
Again, we thank Mr*** for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am -5pm, Pacific Time
Sincerely,
***
Walmart.com

Initial Business Response /* (1000, 5, 2015/06/25) */
RE: *** ***/Revdex.com Case
Walmart.com received a Revdex.com complaint from Mr***We thank you for the opportunity to address Mr***'s concerns and appreciate the time he has taken to provide us with his feedback and comments
After
we received Mr***'s complaint, we reviewed his account records and purchase historyWe confirmed that the fulfillment center experienced a delay in getting Mr***'s order to the carrierWe want to assure Mr*** that we are making every effort to prevent this from happening again in the futureIn addition, as a courtesy, we issued Mr*** a $refund back to his original method of paymentOn June 23, 2015, we attempted to call Mr*** at (XXX) XXX-XXXX and left him a messageWe sent Mr*** an email explaining these details and advised him to contact us if he still needs assistanceWe have not heard back from himIn light of this, Walmart.com considers this case closed
Again, we thank Mr*** for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
*** M
Walmart.com

Initial Business Response /* (1000, 16, 2014/12/24) */
Walmart.com received a Revdex.com complaint from Ms*** *** regarding not receiving the promotional $for the PlayStation 500GB Console (PS4)We thank you for the opportunity to address Ms***'s concerns and appreciate the time
she has taken to provide us with her feedback and comments
After we received Ms***'s complaint, we reviewed her Walmart.com account and order historyFor *** satisfaction I have issued $eGift cardAs such, Walmart.com considers this matter closed
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
***
Walmart.com
Initial Consumer Rebuttal /* (2000, 19, 2014/12/29) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I received the $gift card as promised

Initial Business Response /* (1000, 10, 2014/12/22) */
RE: *** ***/Revdex.com Case
*** received a Revdex.com complaint from *** *** ***We thank you for the opportunity to address *** *** concerns and appreciate the time he has taken to provide us with his feedback and comments
After we received *** *** complaint, we reviewed his account records and purchase historyWe have confirmed that *** *** order was original order was delivered to his address on December 19, 2014, but he did not receive his packageOn this day, we issued a replacement for his order under order ***The expected delivery date for the replacement order is December 23, In addition, we issued *** *** a courtesy $egift card under order ***to help him with his next purchaseWe advised *** *** to contact us if he still needed assistanceIn light of this, *** considers this case closedHowever, *** *** is more than welcome to contact us if he has any follow up questions or concerns
Again, we thank *** *** for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at *** between the hours of 8am - 5pm, Pacific Time
Sincerely,
***
***
Initial Consumer Rebuttal /* (2000, 12, 2014/12/26) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I received delivery of the replacement on December 26, Although it arrived a little late I believe that the Holiday Mail slowed the delivery of this packageSo I am ok with this

Initial Business Response /* (1000, 10, 2014/12/22) */
Walmart.com received a Revdex.com complaint from *** *** regarding her order for Dixie Plastic Cups, ctWe thank you for the opportunity to address her concerns and appreciate the time she has taken to provide us with her feedback
and comments
After we received Ms***'s complaint, we reviewed her Walmart.com account and order historyWe recently experienced on our website due to a technical error, some items showing incorrect pricingOnce we became aware of this issue, we immediately took corrective action to investigate and rectify the errorWe issued Ms*** a full refund on her orderIn light of these events, Walmart.com considers this matter closed
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am -5pm, Pacific Time
Sincerely,
***
Walmart.com
Initial Consumer Rebuttal /* (3000, 12, 2015/01/04) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Walmart entered a legally binding contract when selling the advertised item of Dixie CupsI bought them, Walmart took my payment and then sent out partial of the orderAt no time was I notified that there was a mistake and they did not ask me if I wanted the count instead of the count that they advertisedAs of 1/4/2015, I have not received a refund nor do I want a refundI want the rest of my order as pursuant to Florida State law
Final Business Response /* (4000, 14, 2015/01/19) */
Walmart.com received Ms***'s additional rebuttal arising from her original Revdex.com complaintWe apologized to Ms*** for the inconvenience this caused herMs*** was issued a full refund and we also issued her a $eGift Card for the inconvenienceIn light of these events, Walmart.com considers this matter closed at this timeIf either of you have any further questions or comments, please feel free to contact us
Sincerely,
***
Walmart.com

Initial Business Response /* (1000, 5, 2015/08/10) */
Walmart.com received a Revdex.com complaint from *** *** regarding her recent orderWe thank you for the opportunity to address Ms***' concerns and appreciate the time she has taken to provide us with her feedback and
comments
After we received Ms***' complaint, we reviewed her Walmart.com account and order historyOn July 30, 2015, Ms*** placed an order for a Boost Moto G Prepaid SmartphoneShe had requested to cancel, but the order never cancelledWe have escalated this to our engineering team as the order was stuck in order statusOur engineering team has pushed the order to cancelledThe hold should fall off Ms*** method of paymentFor the inconvenience, we have issued Ms*** a $Egift CardAs such, Walmart.com considers this matter closed
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
***
Walmart.com
Initial Consumer Rebuttal /* (2000, 7, 2015/08/13) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I had to go through you all to force walmart to cancel my orderI have been requesting walmart to cancel my order since July 30, when I bought to merchandise that I ordered for same day delivery within their store; futhermore, I had to call them for the dollars gift card because it wasn't attached to the email that stated that they were issuing me a dollars gift cardThank you Revdex.com for your help

Initial Business Response /* (1000, 15, 2014/10/23) */
Walmart.com received a Revdex.com complaint from KC *** regarding a double billingWe thank you for the opportunity to address Mr***'s concerns and appreciate the time she he has taken to provide us with his feedback and
comments
After we received Mr***'s complaint, we reviewed his Walmart.com account and order historyWe want to apologize for the experience Mr*** had with the storeWe tried reaching out to Mr*** at the number we have on file and the number is disconnectedWe emailed him on October 21st and have not heard back from himAs such, Walmart.com considers this matter closed
Again, we thank Mr*** for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am -5pm, Pacific Time
Sincerely,
***
Walmart.com
Initial Consumer Rebuttal /* (3000, 17, 2014/10/29) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have responded to email w/ correct telephone #Perhaps they mis-dialedI have also called the telephone # listed in the body of email and left VM w/no response
K ***
Final Business Response /* (4000, 20, 2014/11/04) */
We spoke with Ms*** and the case is closed

Initial Business Response /* (1000, 7, 2015/05/28) */
Walmart.com received a Revdex.com complaint from *** *** regarding an issue placing an orderWe thank you for the opportunity to address his concerns and appreciate the time he has taken to provide us with his feedback and
comments
After we received Mr***'s complaint, we reviewed his Walmart.com account and order historyWe reached out to our Billing team and they placed his account in a positive statusMr*** should be able to place successful orders going forwardWe sent Mr*** an email with this information and have not heard back from himIn light of these events, Walmart.com considers this matter closed
Again, we thank Mr*** for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
***
Walmart.com

Initial Business Response /* (1000, 10, 2015/05/06) */
RE: *** ***/Revdex.com Case
Walmart.com received a Revdex.com complaint from Ms***We thank you for the opportunity to address Ms***'s concerns and appreciate the time she has taken to provide us with her feedback and
comments
After we received Ms***'s complaint, we reviewed her Walmart.com account and order historyWe confirmed that Ms***'s order was delivered to her residenceWe also confirmed that her gift cards were redeemedDue to this information, Ms*** would need to dispute the charge with her credit card providerOn May 5, 2015, we notified Ms*** of these details and advised her to contact us if she still needs assistanceWe have not heard back from herIn light of this, Walmart.com considers this case closedHowever, Ms*** is more than welcome to contact us if she has any follow up questions or concerns
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
*** M
Walmart.com

Initial Business Response /* (1000, 5, 2014/03/18) */
Walmart.com received a Revdex.com complaint from Ms*** *** regarding the order for the Pro-Form ZN TreadmillWe thank you for the opportunity to address Ms***'s concerns and appreciate the time she has taken to provide us with
her feedback and comments
After we received Ms***'s complaint, we reviewed her Walmart.com account and order historyWe have contacted our fulfillment center and they have researched this delivery and have confirmed that the item was lost in transitWe have contacted Ms*** via email and advised that we have issued a full refund for her order in the amount of $As such, Walmart.com considers this matter closed
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
***
Walmart.com
Final Consumer Response /* (2000, 7, 2014/03/19) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Refund receivedThank you for your assistance in this matter