Walmart.com

Initial Business Response /* (1000, 10, 2014/12/21) */
RE: *** ***/*** Case
*** received a *** complaint from *** ***We thank you for the opportunity to address ***'s concerns and appreciate the time he has taken to provide us with his feedback and comments
After reviewing ***'s complaint, we reviewed his *** account and order historyTo protect our customers, each order must go through a verification processOur records indicate that ***'s account did not pass payment verificationAs a result, his orders were being canceledHowever, we have notified our billing group to make some changes to help his account place ordersOn December 21, 2014, we sent *** an email explaining these details and advised him to contact us if he still needs assistanceIn light of this, *** considers this case closed
Again, we thank *** for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at *** between the hours of 8am - 5pm, Pacific Time
Sincerely,
***
***
Initial Consumer Rebuttal /* (3000, 12, 2014/12/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I just tried to buy an Egift card for my granddaughter today and look what happened(I am using the same computer and credit card as they suggested) IT WAS CANCELED
***'s Account Information
Orders in Last Days
Purchase Date: Tue, Dec
***
See details for this order: ***-***
Item
Order Status & Delivery Date
Disney Frozen Olaf Walmart eGift Card
Canceled
Your order has been canceled by Wal-Mart as of Tue, Dec
See details, or Contact Customer Service
Final Business Response /* (4000, 15, 2015/01/05) */
RE: *** ***/*** Case
*** received a *** complaint from ** *** ***We thank you for the opportunity to address ***'s concerns and appreciate the time he has taken to provide us with his feedback and comments
After reviewing ***'s complaint, we reviewed his *** account and order historyTo protect our customers, each order must go through a verification processOur records indicate that ***'s account did not pass payment verificationAs a result, his orders were being canceledHowever, we have notified our billing group to make some changes to help his account place ordersOn January 5, 2015, we sent *** an email explaining these details and advised him to contact us if he still needs assistanceIn light of this, *** considers this case closedHowever, we will continue to work with our billing group to help ***'s account place orders if he is still having issues
Again, we thank *** for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at *** between the hours of 8am - 5pm, Pacific Time
Sincerely,
***
***
Final Consumer Response /* (2000, 17, 2015/01/12) */
(The consumer indicated he/she ACCEPTED the response from the business.)
After almost a month, attempts, response's to their "auto response reason why it wouldn't work" I bugged them enough so that my trouble GIVING them money was handed off to a person with the power to pull the right strings and get it fixed
I understand fraud control, I know 1,000's of hackers and crooks are trying to defraud and exploit the system but a customer in good standing shouldn't have to go thru such pain and time wasting effort just to spend money with a store
The *** was the only method that got there attention
It still took all this time to reach the person who would look at what was going on
Even after it was fixed I still wanted to let them know I was just ignored for so long something in there handling of matters was broken
I was told they would take up the mishandling of complaints and was given a token amount for my troubles
So if you have the time (this worked out to about $an hour LOL) and have a legit problem use the *** and keep after whoever has dumped on you!
Thank you Walmart and the ***

Initial Business Response /* (1000, 10, 2014/10/09) */
RE: ***/ Revdex.com Case
Walmart.com received a Revdex.com complaint from Mr***We thank you for the opportunity to address *** concerns and appreciate the time he has taken to provide us with his feedback and
comments
After we received *** complaint, we reviewed his Walmart.com account and order historyOn October 9, 2014, we communicated with *** directly and apologized for the inconvenience he experiencedOn October 8, 2014, we issued him a refund for the Mainstays curtains and Soap that was not delivered to himThe refund will be credited back into his original method of payment within 3-business from the time it was processedIn addition, we sent *** a courtesy $egift card under order *** to compensate him for the inconvenienceDuring our communication with ***, we confirmed that the issue would be considered resolved after he receives the refund we processed and the $egift cardIn light of this, Walmart.com considers this case closedHowever, *** is more than welcome to contact us back if he has any follow up questions or concernsIn light of this, Walmart.com considers this case closed
Again, we thank *** for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at *** between the hours of 8am - 5pm, Pacific Time
Sincerely,
***
Walmart.com
Initial Consumer Rebuttal /* (2000, 12, 2014/10/15) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 10, 2014/11/28) */
*** received a Revdex.com complaint from *** *** *** regarding her issue with a refundWe thank you for the opportunity to address *** ***'s concerns and appreciate the time she has taken to provide us with her feedback
and comments
After we received *** ***'s complaint, we reviewed her *** account and order historyOur records indicate *** *** was mailed a check on November 12th for $We apologize for the inconvenience this has caused herWe have also issued her a $eGift Card for her troublesAs such, *** considers this matter closed
Again, we thank *** *** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at *** between the hours of 8am - 5pm, Pacific Time
Sincerely,
***
***

Initial Business Response /* (1000, 10, 2015/01/02) */
Walmart.com received a Revdex.com complaint from *** *** regarding her order for her order she placed with WalmartWe thank you for the opportunity to address her concerns and appreciate the time she has taken to provide us with her
feedback and comments
After we received Ms***'s complaint, we reviewed her Walmart.com account and order historyWe would like to apologize to Ms*** for the inconvenience she experienced with her orderOur records indicate Ms*** was issued a $refund on December 23rdWe also issued her a $eGift Card for her troublesAs such, Walmart.com considers this matter closed
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am -5pm, Pacific Time
Sincerely,
***
Walmart.com

Initial Business Response /* (1000, 5, 2014/12/01) */
RE: *** ***/Revdex.com Case
*** received a Revdex.com complaint from *** *** ***We thank you for the opportunity to address *** ***' concerns and appreciate the time he has taken to provide us with his feedback and
comments
After we received *** ***' complaint, we reviewed his *** account and order historyWe have confirmed that *** ***' order was delayed due to being backorderedOn November 28, 2014, we sent him an email apologizing for the inconvenience and assured him that his concerns with the service he received from our customer care group were heardAs a courtesy for the inconvenience, we issued *** *** a $egift card under order ***We advised *** *** to contact us back if he still needed assistanceIn light of this, *** considers this matter closedHowever, *** *** is more than welcome to contact us if he has any follow up questions or concerns
Again, we thank *** *** for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at *** between the hours of 8am -5pm, Pacific Time
Sincerely,
***
***
Initial Consumer Rebuttal /* (3000, 7, 2014/12/03) */
(The consumer indicated he/she DID NOT accept the response from the business.)
In his response letter he only appologize for only one of the cancelations and does not have one date that corresponds with my issuesI feel like he didn't take amyte to review my complaint
Final Business Response /* (4000, 12, 2014/12/16) */
RE: *** ***/Revdex.com Case
*** received *** ***' rebuttal arising from his original Revdex.com complaint
After we received *** ***' complaint, we reviewed his *** account and order historyWe have confirmed that the $egift card we sent him was sent to an incorrect email addressOn December 14, 2014, we issued *** *** a $egift card under order ***We advised *** *** to contact us back if he still needed assistanceWe have not heard back from himIn light of this, *** considers this matter closedHowever, *** *** is more than welcome to contact us if he has any follow up questions or concerns
Again, we thank *** *** for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at *** between the hours of 8am -5pm, Pacific Time
Sincerely,
***
***
Final Consumer Response /* (2000, 14, 2014/12/20) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I took the $gift card cause I believe they really didn't care about me or my inconvenienceThanks Revdex.com you guys are awesome wish I could say the same about wal mart!

Its been solved between them and I.
*** ***
0pt">***

Initial Business Response /* (1000, 5, 2014/09/08) */
RE: *** ***/ Revdex.com Case
Walmart.com received a Revdex.com complaint from Ms*** ***We thank you for the opportunity to address Ms***'s concerns and appreciate the time she has taken to provide us with her feedback and
comments
After reviewing Ms***'s complaint, we reviewed her Walmart.com account and order historyWe confirmed that her order was cancelled on the same day it was placed as it was no longer in stockWhen an order is placed for Pick Up Today, an associate at the store will gather the items they've requested onlineIf the store does not have the item in inventory, our system checks surrounding stores within a mile radius for the inventoryIf the item cannot be located, the order is cancelledIf the item is available in one of our warehouses, a new order is generated for Site to Store deliveryWhen this happens, we send the customer an email notifying them of the changes and provide the new delivery dateUnfortunately, the item Ms*** ordered became out of stock and a new order was generatedWe have confirmed that Ms*** picked up her new order on August 26, As a courtesy, we have arranged to issue her a $egift card to compensate her for the inconvenience
On September 8, 2014, we attempted to call Ms*** at (XXX) XXX-XXXX, but she was not availableWe emailed her explaining the above details and advised her to contact us so we could formally apologize and issue her a courtesy egift cardAt this time, we have not heard back from herHowever, we will continue to work with her should she contact us backIn light of this, walmart.com considers this case closed
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
*** M
Walmart.com

Initial Business Response /* (1000, 23, 2015/02/04) */
Saturday, January 31,
Filed Electronically
Revdex.com
XXXXX *** XXXXX
RE: Revdex.com Complaint Case #*** *** *** Ticket NoXXXXXXXX
Dear ***,
Thank you for your
correspondence regarding Mr***'s recent experience at one of our Walmart stores
Our goal is to assist him and research his concernWe would request at this time the store's four digit ID number found on any receipt from the store or the correct store address along with a contact number for Mr*** so that we can react to his concerns with more specificity
We appreciate your assistance in obtaining this information
Thank you,
***
Resolution Specialist
Walmart Stores, Inc

Initial Business Response /* (1000, 5, 2014/10/15) */
Walmart.com received a Revdex.com complaint from *** *** regarding an issue with a returnWe thank you for the opportunity to address his concerns and appreciate the time he has taken to provide us with his feedback and
comments
After we received Mr***'s complaint, we reviewed his Walmart.com account and order historyWe reached out to Mr*** on October 14th and October 15, and have not heard back from himOur records indicate a refund was processed on October 12th for $In light of these events, Walmart.com considers this matter closed
Again, we thank Mr*** for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am -5pm, Pacific Time
Sincerely,
***
Walmart.com
Initial Consumer Rebuttal /* (3000, 7, 2014/11/02) */
(The consumer indicated he/she DID NOT accept the response from the business.)
IN RESPONCE TO WHAT *** STATED, THERE WAS NO MESSAGE LEFT ON MY VOICE MAIL, NO EMAIL SENT, AND THEIR WAS NO CALL TO MY CELL PHONEPLEASE NOTE, IN HER RESPONCE THERE WAS INDICATION OF MODE FOR COMMUNICATION FOR THOSE TWO DAYSTHIS IS A CLASSIC CASE OF A LARGE COMPANY TRYING TO MAKE LITTLE PEOPLE GO A WAY!!
Final Business Response /* (4000, 10, 2014/11/12) */
Walmart.com received Mr*** ***'s additional rebuttal arising from his original Revdex.com complaintWe apologize for the inconvenience this caused Mr.***Our records indicate the items have been returned to our center a refund has been issuedIn light of these events, Walmart.com considers this matter closed at this timeIf either of you have any further questions or comments, please feel free to contact us
Sincerely,
*** ***
Walmart.com

Initial Business Response /* (1000, 5, 2016/01/04) */
Walmart.com received a Revdex.com complaint from Ms*** *** regarding her recent orderWe thank you for the opportunity to address Ms***'s concerns and appreciate the time she has taken to provide us with her feedback and
comments
After we received Ms***'s complaint, we reviewed her Walmart.com account and order historyOn November 26, 2015, Ms*** placed an order for two Full Motion TV Wall Mounts to be shipped to her local storeDue to a delay in transit, the order did not arrive by the expected delivery dateA replacement order was placed with the item shipped to her homeUnfortunately, this order was lost in transitWe have tried to reach Ms*** several times to discuss this issue at *** and via email, but have been unsuccessfulAs such, Walmart.com considers this matter closed
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at *** between the hours of 8am - 5pm, Pacific Time
Sincerely,
***
Walmart.com
Initial Consumer Rebuttal /* (3000, 7, 2016/01/12) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have the phone records to prove I never received any callsAlso, I have proof that I was on the phone with Walmart.com on separate occasions about his matterOver an hour every time I called! Never once was I told the details of it being delayed, or lost in transitTherefore, the statement from Walmart is a complete fallacyI would be more then happy to provide my Verizon phone records for ***, as well as emails
Final Business Response /* (4000, 9, 2016/01/22) */
Walmart.com received Ms***'s additional rebuttal arising from her original Revdex.com complaintUpon receipt of her rebuttal, we made a number of attempts to reach Ms***(***) ***-*** appears to be a non-working numberWe also attempted to reach her at (***) ***-*** as well as via email, but have been unsuccessfulWalmart.com considers this matter closed at this time but we encourage Ms*** to contact us directly if she needs assistance
Sincerely,
***
Walmart.com
Final Consumer Response /* (4200, 11, 2016/01/27) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Not acceptable

Initial Business Response /* (1000, 5, 2014/11/26) */
RE: *** ***/Revdex.com Case
*** received a Revdex.com complaint from *** *** ***We thank you for the opportunity to address *** ***'s concerns and appreciate the time she has taken to provide us with her feedback and
comments
After we received *** ***'s complaint, we reviewed her *** account and order historyWe have confirmed that *** ***'s order arrived at her local Walmart store on November 19, and picked up on November 22, As a courtesy for the short delay and the inconvenience, we issued *** *** a $egift card under order ***On November 26, 2014, we sent *** *** a notification explaining these details and advised her to contact us if she still needed assistanceIn light of this, *** considers this case closedHowever, *** *** is more than welcome to contact us if she has any follow up questions or concerns
Again, we thank *** *** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at *** between the hours of 8am - 5pm, Pacific Time
Sincerely,
***
***

Initial Business Response /* (1000, 5, 2015/12/14) */
Walmart.com received a Revdex.com complaint from Ms*** *** in regards to a Playstation Plus Membership orderWe thank you for the opportunity to address Ms***' concerns and appreciate the time she has taken to provide us with her
feedback and comments
After Walmart.com received Ms***' complaint, we reviewed her account and order historyHer initial order was cancelled due to an address conflict with her Paypal accountShe attempted to reorder but the membership was no longer on saleMs*** has placed a new order and as a one-time courtesy, we have adjusted the price down to the sale priceAs such, Walmart.com considers this matter closed
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
***
Walmart.com

Initial Business Response /* (1000, 10, 2015/01/15) */
Walmart.com received a Revdex.com complaint from Ms*** *** regarding her order for a Christmas TreeWe thank you for the opportunity to address her concerns and appreciate the time she has taken to provide us with her feedback and
comments
After we received Ms***'s complaint, we reviewed her Walmart.com account and order historyOur records indicate Ms*** was issued a refund of $on December 31st We apologize for the inconvenience this caused herAs such, Walmart.com considers this matter closed
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
***
Walmart.com

Initial Business Response /* (1000, 10, 2015/04/01) */
Walmart.com received a Revdex.com complaint from Mr*** *** regarding his refund request for PUT order#XXXXXXXXXXXXXWe thank you for the opportunity to address ***'s concerns and appreciate the time he has taken to provide
us with his feedback and comments
After we received Mr***'s complaint, we reviewed his Walmart.com account and order historyWe partnered with Wal-Mart Supercenter *** of *** MD for resolutionMr*** was refunded $at the store on March 19, Mr*** has emailed back and confirmed he received the refundAs such, Walmart.com considers this matter closed
Again, we thank Mr*** for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
*** J
Walmart.com
Initial Consumer Rebuttal /* (2000, 12, 2015/04/03) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I thank *** helping to close the issue and I am completely satisfied with the resolutionI thank Revdex.com for providing the excellent service to the consumers like meKeep it up
Thanks a Lot,
***

Initial Business Response /* (1000, 10, 2015/12/30) */
Walmart.com received a Revdex.com complaint from Ms*** *** in regards to an issue with a refund requestWe thank you for the opportunity to address Ms***'s concerns and appreciate the time she has taken to provide us with her
feedback and comments
After Walmart.com received Ms***'s complaint, we reviewed her account and order historyMs*** did not have her order information, however we were able to locate two ordersHer first order XXXXXXXXXXXXX was placed on November 5, This order was delivered to her at her home on November 16, and was days past the estimated delivery dateThis order was fully billedDue to the delay in the shipment while in transit on the first order placed, Ms*** placed a second order (#XXXXXXXXXXXXX) on November 12, This order was cancelled and never billedWe spoke with Ms*** and she has advised us that she returned an order but did not provide the order numberWe have requested that Ms*** supply documents: bank statements and return tracking information but we have not received thisIf there is additional information regarding this order, we would need her bank statement and tracking information in order to fully investigateAs such, Walmart.com considers this matter closed
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
***
Walmart.com
Initial Consumer Rebuttal /* (3000, 12, 2016/01/04) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The only proof I have is the charges against my bank account, there is other very private information on these statements I do not want to share with Walmart, the order and and tracking infowere returned with the 2nd freezerI do not know what to do at this point to give them the info they want
Final Business Response /* (4000, 14, 2016/01/25) */
Walmart.com received Ms***'s additional rebuttal arising from her original Revdex.com complaintWe attempted to contact Ms*** via phone and email to discuss this further but have not received a responseAs we previously advised, we will need to review a copy of Ms***'s statement and we also need the tracking information of the freezer that she sent backMs*** has not been able to provide us with this informationIn light of these events, Walmart.com considers this matter closed at this time but we encourage Ms*** to contact us if she would like to discuss this further
Sincerely,
***
Walmart.com
Final Consumer Response /* (2000, 16, 2016/01/28) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I received payment back to my account last month, I tried to message them and thank them and let them know all is resolved but they keep messaging me about this issueBut I am satisfied for this reason

Initial Business Response /* (1000, 5, 2015/02/23) */
Walmart.com received a Revdex.com complaint from Ms*** *** regarding her failed attempts with placing an orderWe thank you for the opportunity to address Ms***'s concerns and appreciate the time she has taken to
provide us with her feedback and comments
After we received Ms***'s complaint, we reviewed her Walmart.com account and order historyWe have spoken with Ms***, she advised us that she thought she was being double billedWhen the amount of charges for order#ssXXXXXXXXXXXXX was challenged by her financial institution; the claim was submitted to us as a chargeback due to unauthorized activity, instead of a challenge for the amountThis caused us to take precautions in regards to her Walmart.com account, to prevent future unauthorized activityIt has been determined that Ms*** was not double billedThe Authorization hold for $was placed on July 269, Ms*** was billed two days later under the same authorization code for $Our records show that All order placement issues have been resolvedMs*** has successfully placed a new orderAs such, Walmart.com considers this matter closed
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
*** J
Walmart.com

I placed an order on April 3rd, never received it, I called and they claim the freight company lost the package, I placed the order a second time and still have not received it, I talked to the freight company and they have not received a pickup request from WalmartSeveral employee's I talked to at walmart * *** have lied to me and said yellow freight has my order and it is on it's wayYellow freight said they still have not gotten a pickup request for my order

Initial Business Response /* (1000, 6, 2014/04/17) */
We need more time to resolve this issueWe will respond as soon as we have pertinent information
Thank you,

Initial Business Response /* (1000, 5, 2014/12/17) */
*** received a Revdex.com complaint from *** *** *** regarding the cancelled Nightmare Before Christmas Graveyard Seat Covers of order#***We thank you for the opportunity to address *** ***'s concerns and
appreciate the time she has taken to provide us with her feedback and comments
After we received *** ***'s complaint, we reviewed her *** account and order historyWe have spoken with *** *** and advised her that the Nightmare Before Christmas Graveyard Seat Cover is a non-replenished item on our website at this timeWe have also directed *** *** to other sites where is it soldFor the inconvenience we have issued $eGift cardAs such, *** considers this matter closed
Again, we thank *** *** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at *** between the hours of 8am - 5pm, Pacific Time
Sincerely,
***
***
Initial Consumer Rebuttal /* (2000, 7, 2014/12/22) */
(The consumer indicated he/she ACCEPTED the response from the business.)
*** was very helpful with explaining that it may not come back to their inventory and helped find me another website I can go to for purchasing this same itemSince I will end up going to another site, the eGift card for use with *** towards something else helps quite a bit as well

Initial Business Response /* (1000, 5, 2014/12/21) */
Walmart.com received a Revdex.com complaint from Mr*** *** regarding his lost/stolen $Red Panda Walmart Gift Card of order#XXXXXXXXXXXXXWe thank you for the opportunity to address Mr***'s concerns and appreciate the time he has
taken to provide us with his feedback and comments
After we received Mr***'s complaint, we reviewed his Walmart.com account and order historyPer Walmart.com's Terms and Conditions we cannot offer refunds for this gift cardMr*** will need to file a police report for the lost/stolen gift card and dispute the charges with his Credit Card Provider or Financial InstitutionAs such, Walmart.com considers this matter closed
Again, we thank Mr*** for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
*** J
Walmart.com
Initial Consumer Rebuttal /* (3000, 7, 2015/01/03) */
(The consumer indicated he/she DID NOT accept the response from the business.)
hi thank you for the same response as before.still I dont understand who is my financial institution.because I paid this transaction through walmart gift card(only 15$ from amex debit card)
2nd thing you guys not ready to provide my tracking no and gift card number
Final Business Response /* (4000, 12, 2015/03/12) */
Walmart.com received Mr*** ***'s additional rebuttal arising from his original Revdex.com complaintThe three gift cards used as payment on this order were issued by a Third Party Provider called CashStarWe do not have visibility to those cards or to who sold them and do not support them from a *** service standpointThe gift card the *** purchased from Walmart.com was used in a storeWe recommend Mr*** file a police report concerning the store use of the cardIf Mr*** obtained the payment gift cards by paying for them with a credit or debit card he can go back to that financial institution and open a dispute, or possibly contact the issuer of the original cards for further researchThere is no tracking on the order as Mr*** did not select Fed Ex delivery and the order was shipped USPSMr*** will need to contact CashStar *** service for resolutionBut if Mr*** did not get the cards directly from CashStar they will not be able to assistCashStar eGift Card *** Cr: X-XXX-XXX-XXXX from 8:AM to 8:PM EST Monday through FridayWalmart.com considers this matter closed at this timeHowever, if either of you have any further questions or comments please feel free to contact us
Sincerely,
*** J
Walmart.com
Final Consumer Response /* (4200, 14, 2015/03/13) */
(The consumer indicated he/she DID NOT accept the response from the business.)
still you guys never told me where is my money any way thanks for your effort to brain washing me