Walmart.com

Initial Business Response /* (1000, 10, 2014/12/12) */
RE: *** ***/Revdex.com Case
*** received a Revdex.com complaint from *** *** ***We thank you for the opportunity to address *** ***' concerns and appreciate the time she has taken to provide us with her feedback and
comments
After we received *** ***' complaint, we reviewed her *** account and order historyWe have confirmed that per *** ***' received a replacement under order *** for her original order ***Most importantly, we have forwarded *** ***' concerns regarding the negative experience she received with her past orders to the appropriate department to help improve our service qualityOn December 12, 2014, we sent *** *** an email explaining these details and advised her to contact us if she had any follow up questions or concernsIn light of this, *** considers this matter closedHowever, *** *** is more than welcome to contact us she has any follow up questions or concerns
Again, we thank *** *** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at *** between the hours of 8am -5pm, Pacific Time
Sincerely,
***
***

Initial Business Response /* (1000, 5, 2016/01/13) */
Walmart.com received a Revdex.com complaint from Ms*** *** regarding her recent orderWe thank you for the opportunity to address Ms***'s concerns and appreciate the time she has taken to provide us with her feedback and
comments
After Walmart.com received Ms***'s complaint, we reviewed her account and order historyMs***'s order was from BabyHaven, one of Walmart.com's Marketplace RetailersWhen products are ordered from a Marketplace Retailer, all returns and refunds for products are handled through the specific retailerPlease note, we do provide contact information for each Marketplace Retailer on walmart.com, and the *** is notified at the time of order that they are purchasing the item from the Marketplace RetailerAdditionally, the product description includes the specific Retailer's Shipping and Return PolicyWe notified the BabyHaven support team about Ms***'s concernsBecause Ms*** was outside of BabyHaven's day refund window, we issued a refund for the order as a one-time courtesyAs such, Walmart.com considers this matter closed
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
***
Walmart.com

Initial Business Response /* (1000, 6, 2015/04/21) */
Walmart.com received a Revdex.com complaint from Mr*** *** N *** regarding his Eureka AirSpeed Vacuum of order#XXXXXXXXXXXXXWe thank you for the opportunity to address Mr***'s concerns and appreciate the time he has taken to
provide us with his feedback and comments
After we received Mr***'s complaint, we reviewed his Walmart.com account and order historyWe have made several attempts to speak with Mr*** and we have not been successfulMr***'s complaint is regarding the Eureka vacuum, but in his correspondence he mentions a Hoover vacuumWe will need to speak with Mr*** in order to get more information so we can resolve his issueAs such, Walmart.com considers this matter closed
Again, we thank Mr*** for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
*** J
Walmart.com
Initial Consumer Rebuttal /* (3000, 8, 2015/04/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I ONLY MENTIONED AS CLERK WHEN FIRST CALLED WALMART.COM AS OPTION UNIT I HAD WAS LOW STOCK OR OUT OF STOCK, WASTED TIME ON DWELLING ON THAT THEN GETTING ME A REPLACEMENT WHICH GUESS SINCE WEEKS HAVE GONE BY VACUUM IS IN STOCKWHERE DID RETURN LABEL FOR UNIT DOES NOT WORK OR REWIND RIGHT AND REPLACEMENT FOR DEFECTIVE UNITONLY ISSUE SAY THIS WRITE THIS HAD SURGERY BEEN IN OUT OF HOSPITAL TOLD THEM THIS TRIED TO WRITE FROM HOSPITAL NOT ABLE TO HEAR WELL ON PHONE WHAT DO I KEEP GETTING HOOVER BUT YOU HAVE EUREKA AGAIN ONLY NOTED HOOVER AS ASKED IF THERE WERE ANY OPTIONS WHEN OUT OF STOCK, SINCE WEEKS WENT BY I SEE IT RECENTLY IS IN STOCK SO ASSUMED RETURN LABEL FOR THIS ONE AND REPLACEMENT WOULD BE COMING STILL WAITING
Final Business Response /* (4000, 11, 2015/05/05) */
Walmart.com received Mr*** ***'s additional rebuttal arising from his original Revdex.com complaintWe have made several attempts to reach Mr*** and were advised that he has been hospitalizedWe have spoken with Mr***'s son, *** and he has requested a replacement for the original Eureka AirSpeed Rewind Pet Bagless Upright Vacuum with Automatic Cord Rewind, AS1041AWe have processed replacement order#XXXXXXXXXXXXX with rush shippingThis order is currently processing and projected to deliver on May 7, We have advised when the replacement order arrives to contact us back so that we can schedule a call tag to pick up original order#XXXXXXXXXXXXXXXWalmart.com considers this matter closed at this timeHowever, if either of you have any further questions or comments please feel free to contact us
Sincerely,
*** J
Walmart.com

Initial Business Response /* (1000, 10, 2014/08/15) */
RE: *** ***/Revdex.com Case
Walmart.com received a Revdex.com complaint from Mr*** ***We thank you for the opportunity to address Mr***'s concerns and appreciate the time he has taken to provide us with his feedback and
comments
After reviewing Mr***'s complaint, we reviewed his Walmart.com account and order historyWe have confirmed that Mr***'s order was setup for Ship-To-Home delivery, but the delivery address that was entered was for a Walmart store #We also confirmed the package was delivered and signed for at the Walmart store receiving department on July 18, On August 15, 2014, we spoke with Mr*** directly and confirmed that he no longer needed assistance with this matter since the Walmart store manager issued him a full refund for his orderIn light of this, Walmart.com considers this case closed
Again, we thank Mr*** for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
*** M
Walmart.com
Initial Consumer Rebuttal /* (3000, 12, 2014/08/21) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I feel the matter is closed as they have rectified the situation but I want to clarify something in their responseI did NOT enter their store addressI did not even know where that address was until we started tracking the order and ran a google searchTheir website added that addressThe biggest problem was their handling of the matter as to telling me I had t file complaint with m bankI never felt I should be the one having to rectify this situation when it was their fault the whole timeI received no help until I filed the Revdex.com complaintI guess in the future that is the first course of action with this company
Final Business Response /* (4000, 14, 2014/08/25) */
RE: *** ***/Revdex.com Case
Walmart.com received Mr***'s rebuttal arising from his original Revdex.com complaintAfter receiving Mr***'s rebuttal, we contacted him on August 25, We assured him that his concerns regarding the Walmart store address populating into the shipping address field was forwarded to the appropriate departmentsWe assured him that the issue he experienced was uncommon and may have been the result of a temporary server error or routine maintenanceDuring our conversation, we have confirmed he no longer needed assistanceIn light of this, Walmart.com considers this case closed
Again, we thank Mr*** for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
*** M
Walmart.com

Initial Business Response /* (1000, 5, 2015/12/17) */
Walmart.com received a Revdex.com complaint from Mr*** *** regarding his recent orderWe thank you for the opportunity to address Mr***'s concerns and appreciate the time he has taken to provide us with his feedback and
comments
After we received Mr***'s complaint, we reviewed his Walmart.com account and order historyOn November 27, 2015, Mr*** placed an order for Destiny: The Taken King and Grand Theft Auto V for same day pick up at his local Walmart storeWhen the store went to fulfill the order, the item was out of stock and the order had to be canceledWe do apologize for the inconvenience this causedWe contacted Mr*** and arranged for him to place a new ordered and agreed to honor the Black Friday priceAs such, Walmart.com considers this matter closed
Again, we thank Mr*** for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
***
Walmart.com
Initial Consumer Rebuttal /* (2000, 7, 2015/12/22) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I do because she did offer to honor the price(almost weeks later)My issue is they ignored my two prior emails also did not mention that I received an email to pick both games upThen less than 24hours later they said one game is now not availableAlso it took almost weeks to get a response from them and that was only because Revdex.com stepped inBy that time I already purchased the game from another store and won't be back to Walmart online again

Initial Business Response /* (1000, 5, 2015/09/25) */
Walmart.com received a Revdex.com complaint from *** *** regarding her recent orderWe thank you for the opportunity to address Ms***'s concerns and appreciate the time she has taken to provide us with her feedback and
comments
After we received Ms***'s complaint, we reviewed her Walmart.com account and order historyOn September 2, 2015, Ms*** placed an order for Mainstays Essential True Colors Bath Towel and Better Homes and Gardens Medium Wire Basket with ChalkboardsThe Better Homes and Gardens Medium Wire Basket with Chalkboards were cancelled due to it being backorderedDue to a system issue, there were multiple authorization holds on her card for this orderWe have escalated this over to our engineering team to investigateHowever, on September 14, 2015, our billing team faxed over a removal authorization hold request to Ms***'s financial institution for the additional holds on the orderWe have tried contacting Ms***, but we were unable to reach herFor the inconvenience, we have issued her a $EGift CardAs such, Walmart.com considers this matter closed
Again, we thank Ms*** for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
*** L
Walmart.com
Initial Consumer Rebuttal /* (2000, 7, 2015/10/02) */
(The consumer indicated he/she ACCEPTED the response from the business.)
The holds were released so I am agreeing that the case is closedHowever, I am left with a bitter taste in my mouth and will not make anymore credit card purchases through WalmartThe supervisor purposefully misled me to believe the removal authorization hold request was sent on September and their response indicates this was done on September - which explains why my financial institution told me on September that there was no such communication received from Walmart

Initial Business Response /* (1000, 10, 2015/12/21) */
Walmart.com received a Revdex.com complaint from *** *** regarding his recent orderWe thank you for the opportunity to address Mr***' concerns and appreciate the time he has taken to provide us with his feedback and
comments
After we received Mr***' complaint, we reviewed his Walmart.com account and order historyOn November 26, 2015, Mr*** placed an order for various itemsWhen an order is placed, an authorization hold for the amount of the order is held on the form of payment usedOnce the items ship, the card is charged for the order and the hold should fall offGenerally, the hold can fall off within 7-days, however, it depends on the financial institutions' policiesWe have tried to contact Mr*** regarding this, but have not heard back from himAs such, Walmart.com considers this matter closed
Again, we thank Mr*** for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
*** L

Initial Business Response /* (1000, 5, 2015/04/13) */
Walmart.com received a Revdex.com complaint from Ms*** *** regarding the incorrect item she receivedWe thank you for the opportunity to address Ms***'s concerns and appreciate the time she has taken to provide us with her
feedback and comments
After we received Ms***'s complaint, we reviewed her Walmart.com account and order historyWe have spoken with Ms*** and we have issued a replacement orderMs***'s replacement arrived at Walmart Supercenter #*** of California, MD on April 13, We have also adjusted Ms***'s order $due to the inconvenience and delaysAs such, Walmart.com considers this matter closed
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
*** J
Walmart.com
Initial Consumer Rebuttal /* (3000, 7, 2015/04/16) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Their response was very poor, the little that they actually did they acted like they were doing me a favorI'm not happy with the poor discount I received or with how the order was replacedThe *** service in the store and over the phone was very poor
Final Business Response /* (4000, 9, 2015/04/21) */
Walmart.com received Ms*** ***'s additional rebuttal arising from her original Revdex.com complaintWe spoke with Ms*** and she advised that she has picked up her replacement box for the Backyard Discovery Montpelier Cedar Swing Set and has assembled the itemFor *** satisfaction I have adjusted her order a total of $Ms*** advised that she is satisfied with the final resolution of this complaint.Walmart.com considers this matter closed and we have nothing further at this timeHowever, if either of you have any further questions or comments please feel free to contact us
Sincerely,
*** J
Walmart.com

Initial Business Response /* (1000, 10, 2014/12/10) */
*** received a Revdex.com complaint from *** *** *** regarding an order she placed that was cancelledWe thank you for the opportunity to address her concerns and appreciate the time she has taken to provide us with her feedback
and comments
After we received *** ***'s complaint, we reviewed her *** account and order historyWe apologized to *** *** that customer service was not able to help her and was told two different stories as to why the order canceledWe have escalated her concerns to the proper department for reviewWe also issued her a $eGift Card for her troublesAs such, *** considers this matter closed
Again, we thank *** *** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at *** between the hours of 8am - 5pm, Pacific Time
Sincerely,
***
***

Initial Business Response /* (1000, 5, 2015/04/07) */
Walmart.com received a Revdex.com complaint from *** *** regarding a recent orderWe thank you for the opportunity to address Ms***'s concerns and appreciate the time she has taken to provide us with her feedback and
comments
After we received Ms***'s complaint, we reviewed her Walmart.com account and order historyOn March 29, 2015, Ms*** placed an order for a Brooklyn + Max Sea Mills Collection 3-Piece Rectangular Storage Ottoman via expedited shippingThe expected delivery date was April 2, However, the item was not delivered until April 7, at 9:AMWe have escalated this to our transportation team to see what happenedA credit for the shipping charge has been processedFor the inconvenience, we have issued a $Egift CardAs such, Walmart.com considers this matter closed
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
*** L
Walmart.com

Initial Business Response /* (1000, 11, 2014/02/26) */
Walmart.com received a Revdex.com complaint from *** *** regarding a refundWe thank you for the opportunity to address Mr***'s concerns and appreciate the time he has taken to provide us with his feedback and comments
After
we received Mr***'s complaint, we reviewed his Walmart.com account and order historyMr*** was issued a refund on February 24th for $We left a message for Mr*** with this information and have not heard back from himIn light of these events, Walmart.com considers this matter closed
Again, we thank Mr*** for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
*** ***
Walmart.com

Initial Business Response /* (1000, 10, 2014/05/29) */
e are requesting an extension for complaint XXXXXXXX, filed by Mr*** ***We will continue to work with Mr*** but need additional time to work toward a resolution of his issue

Initial Business Response /* (1000, 10, 2015/04/13) */
Walmart.com received a Revdex.com complaint from Mr*** *** *** regarding his $Gift Card of order#XXXXXXXXXXXXX that he has not receivedWe thank you for the opportunity to address Mr***'s concerns and appreciate the
time he has taken to provide us with his feedback and comments
After we received Mr***'s complaint, we reviewed his Walmart.com account and order historyWe have contacted Mr*** and advised him that there was a system error that did not process his order correctly; therefore, it did not processDue to this error we were not able to capture Mr***'s payment information in order to provide a refundFor all of the inconvenience and delay we have issued Mr*** 2-$eGift cardsAs such, Walmart.com considers this matter closed
Again, we thank Mr*** for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
*** J
Walmart.com

Initial Business Response /* (1000, 6, 2016/02/05) */
Walmart.com received a Revdex.com complaint from Ms*** in regards to her cancelled orderWe thank you for the opportunity to address Ms***' concerns and appreciate the time she has taken to provide us with her feedback and
comments
After Walmart.com received Ms***' complaint, we reviewed her account and order historyWe have confirmed that her order did not pass *** security verification, therefore, it was cancelledWhen an order is placed, the payment information is authorizationWhen an order is cancelled, Walmart.com immediately releases the authorization holdThe amount of time the hold remains on the funds is determined by the ***'s financial institutionWe have sent an authorization release request to Ms***' financial institutionShe has notified Walmart.com that as of February 4, 2016, her funds were released back into her accountWalmart.com considers this matter closed
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
***
Walmart.com

Initial Business Response /* (1000, 14, 2014/12/17) */
*** received a Revdex.com complaint from *** *** *** regarding sales, promotions and pricingWe thank you for the opportunity to address *** ***, concerns and appreciate the time he has taken to provide us with his feedback
and comments
After we received *** ***'s complaint, we reviewed his *** account and order history
*** *** was not able to purchase the PS500GB Console Bundle that was advertised and placed the order for the items individuallyWe have adjusted *** ***'s order so that he receives the promotional bundle pricing for his satisfactionAs such, *** considers this matter closed
Again, we thank *** *** for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at *** between the hours of 8am - 5pm, Pacific Time
Sincerely,
***
***
Initial Consumer Rebuttal /* (2000, 16, 2014/12/19) */
(The consumer indicated he/she ACCEPTED the response from the business.)
After speaking with a representative at *** we were able to determine that the website did not function as expectedAccording to the representative I should not have been able to access the deal prior to the specified date and time and add it to my cart the way that I didThey discounted my purchase so that the individual items ended up costing the equivalent priceIt should be noted that they refused to show me proof that the item had been purchased by anyone for the advertised price at the time on the advertised dayThe representative said that information is proprietary

Initial Business Response /* (1000, 5, 2016/02/19) */
Walmart.com received a Revdex.com complaint from Ms*** regarding her recent orderWe thank you for the opportunity to address Ms***'s concerns and appreciate the time she has taken to provide us with her feedback and comments
After
we received Ms***'s complaint, we reviewed her Walmart.com account and order historyOn December 20, 2015, Ms*** placed an order for a $Steam gift card with an expected delivery date of December 23, Due to holiday volume, the order did not arrive on timeWe apologize for any inconvenience that this has causedWe contacted Ms*** who stated she no longer needed the card and requested a refundGenerally, gift cards are non-refundableHowever, due to the delay, we deactivated Ms***'s gift card and issued her a full refundAs such, Walmart.com considers this matter closed
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at *** between the hours of 8am - 5pm, Pacific Time
Sincerely,
***
Walmart.com
Initial Consumer Rebuttal /* (2000, 7, 2016/02/23) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I'm satisfied with the response from Walmart.com and I'm pleased that they finally accepted the return of the Steam gift card and refunded $to me
However, if Walmart has a policy of all gift cards being nonrefundable, they really should state as much in their online return policyThe current policy says that Walmart gift cards are nonreturnable, but makes no mention of gift cards issued by other companies
In any case, I expected them to honor the guarantee of returnability that a Walmart VP made to me in an email sent on December It should not have been such an ordeal to arrive at this final resolution

Initial Business Response /* (1000, 10, 2014/11/04) */
RE: *** *** / Revdex.com Case
*** received a Revdex.com complaint from *** *** ***We thank you for the opportunity to address *** ***'s concerns and appreciate the time he has taken to provide us with his feedback and
comments
After reviewing *** ***'s complaint, we reviewed his *** account and order historyWe have confirmed that the second tire from *** ***'s order was received at his local Walmart store and incorrectly marked as picked up by the store's Ship To Store departmentWe were able to work with the store to process a refund back to *** ***'s original method of payment that will be credited back within 3-business daysIn addition, we sent him a $egift card under order *** to compensate him for the inconvenienceOn November 4, we attempted to call *** *** at ***, but he was not availableWe left him a message along with sending him an email explaining these details and advised him to contact us if he still needed assistanceWe have not heard back from himIn light of this, *** considers this matter closedHowever, *** *** is always welcome to contact us if he would like us to address any of his questions or concerns
Again, we thank *** *** for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at *** between the hours of 8am - 5pm, Pacific Time
Sincerely,
***
***
Initial Consumer Rebuttal /* (3000, 12, 2014/11/10) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The refund has still not been credited to the credit card
Final Business Response /* (4000, 28, 2014/12/16) */
RE: *** ***/Revdex.com Case
*** received *** ***'s rebuttal arising from his original Revdex.com complaintWe issued *** *** a refund for the remainder of his order back to his original method of payment on December 15, On this day, we also sent *** *** an email explaining these detailsIn light of this, Walmart considers this case closedHowever, *** *** is more than welcome to contact us if he has any follow up questions or concerns
Again, we thank *** *** for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at *** between the hours of 8am - 5pm, Pacific Time
Sincerely,
***
***
Final Consumer Response /* (2000, 30, 2014/12/18) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Walmart issued refund to the tire which was posted today
Thank you for the refund and the $gift card

I ordered a *** tv standIt was delivered on 7-We opened the box and removed all contents and no screws were in the boxI called Walmar*** and they arranged for *** to pick it up, which they did 7-On 7-7, the issued a replacement order and told me it would be delivered 7-On 7-8, I checked status and found out it would be delivered 7-11, that Walmart's Shipping pass that I signed up for didn't include Saturday's....how was I to know that? I checked and the package is in Oakland (which is abou6t minutes from me) so I called *** to see if I paid extra, could they deliver it today and they said I need to call the shipperI called Walmart and they said they couldn't change the date even if I paid moreI feel something could be done since it's totally not my mistake, but no one is willing to help meVery poor business practices on both Walmar*** & ***'s, making me a very unhappy consumer right now

Initial Business Response /* (1000, 5, 2015/12/09) */
Walmart.com received a Revdex.com complaint from Mr*** *** regarding his price match requestWe thank you for the opportunity to address Mr***'s concerns and appreciate the time he has taken to provide us with his
feedback and comments
After we received Mr***'s complaint, we reviewed his Walmart.com account and order historyWe have attempted to reach Mr*** and have not heard backIn order to provide the desired resolution we will need to speak with himAs such, Walmart.com considers this matter closed
Again, we thank Mr*** for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
*** J
Walmart.com

Initial Business Response /* (1000, 11, 2014/08/21) */
RE: *** Hee ***/ Revdex.com Case
Walmart.com received a Revdex.com complaint from Ms***We thank you for the opportunity to address Ms***'s concerns and appreciate the time she has taken to provide us with her feedback and
comments
After we received Ms***'s complaint, we reviewed her Walmart.com account and order historyEarlier this month, we did experience a problem on our website which due to a technical error, resulted in this item showing an incorrect listing of coffee filtersOnce we became aware of this issue, we immediately took corrective action to investigate and rectify the errorUnfortunately, given the wide discrepancy in pricing, we have canceled ordersPlease note, we reserve the right, at our sole discretion, to refuse or cancel any order for any reason (including, but not limited to, inaccuracies or errors in product or pricing information)
We understand that Ms*** was inconvenienced after she received the correct amount of the coffee filters from her local Walmart storeThat is why we have arranged to send her a one-time courtesy $egift card matching the cost of the units of pack coffee filters during the time she place her orderOn August 20, 2014, we attempted to reach her at (XXX) XXX-XXXX, but she was not availableWe were able to reach her through her email address and received a reply back from her that she accepted our offerIn light of this, Walmart.com considers this matter closed
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
*** M
Walmart.com
Initial Consumer Rebuttal /* (2000, 13, 2014/08/22) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Thank you Revdex.com for your helpThe store I went to was very unhelpful and the customer service reps I spoke to over the phone absolutely refused to honor their pricing online
I accept Wal-Mart's response since I will be able to obtain the products I originally ordered without incurring an additional expense
All businesses should honor their advertising, especially if the advertisement is still being displayed at the time of pick up