Walmart.com

Initial Business Response /* (1000, 5, 2015/12/21) */
Walmart.com received a Revdex.com complaint from Ms*** *** in regards to a pricing issueWe thank you for the opportunity to address Ms***'s concerns and appreciate the time she has taken to provide us with her feedback and
comments
After Walmart.com received Ms***'s complaint, we reviewed her account and order historyOn November 27, 2015, Ms*** placed an order for Dying Light for PSfor same day pick up at her local Walmart storeWhen the store went to fulfill the order, the item was out of stock and the order had to be canceledWe do apologize for the inconvenience this causedWe advised Ms*** to place a new order, and we would adjust the order to reflect her original order sale priceMs*** placed an order and this new order was adjustedAs such, Walmart.com considers this matter closed
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
***
Walmart.com

Initial Business Response /* (1000, 10, 2015/01/27) */
Walmart.com received a Revdex.com complaint from *** *** regarding her order for Men's jacketWe thank you for the opportunity to address his concerns and appreciate the time he has taken to provide us with his feedback and
comments
After we received Mr***'s complaint, we reviewed his Walmart.com account and order historyWe would like to apologize for the delay in Mr***'s orderOur records indicate Mr***'s order was delivery January 27thWe have issued a $eGift Card for the inconvenience this caused himAs such, Walmart.com considers this matter closed
Again, we thank Mr*** for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
***
Walmart.com
Initial Consumer Rebuttal /* (2000, 12, 2015/01/29) */
(The consumer indicated he/she ACCEPTED the response from the business.)Good Afternoon:
I am emailing you today to let you know that there has been a resolution on case #XXXXXXXXI have not been able to call in to advise of this because of my work schedule but I seen that there was an email address and if you cannot take care of this for me can you please forward it on to someone that can remove this case since there is a resolution from the companyIf you have any questions, please feel free to send me an email any time
Thanks,
*** E***
***

Initial Business Response /* (1000, 5, 2014/06/11) */
Walmart.com received a Revdex.com complaint from Mr*** *** regarding the status of his order and store inventoryWe thank you for the opportunity to address Mr***'s concerns and appreciate the time he has taken to provide us
with his feedback and comments
After we received Mr***'s complaint, we reviewed his Walmart.com account and order historyMr***'s order# XXXXXXXXXXXXX was cancelled because the store's inventory was not sufficient in order to fulfill his orderOur system placed order#XXXXXXXXXXXXX so that Mr*** could get the item as requestedDue to the item arriving late we have adjusted Mr***'s order for his satisfactionAs such, Walmart.com considers this matter closed
Again, we thank Mr*** for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
*** J
Walmart.com

Initial Business Response /* (1000, 10, 2014/04/25) */
Walmart.com received a Revdex.com complaint from *** *** regarding his issue he was having in regards to a refundWe thank you for the opportunity to address Mr***'s concerns and appreciate the time he has taken to provide us with his
feedback and comments
After we received Mr***'s complaint, we reviewed his Walmart.com account and order historyMr*** returned his item to the store and was not issued a refundOur billing team researched Mr***'s complaint and issued him a full refund of $on April 25, We reached out to Mr*** and advised him of his refund and apologized for the inconvenience this may have causedAs such, Walmart.com considers this matter closed
Again, we thank Mr*** for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
***
Resolution Specialist
Initial Consumer Rebuttal /* (2000, 12, 2014/04/28) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Thank Revdex.com for helping me on this matter

Initial Business Response /* (1000, 5, 2014/12/16) */
Walmart.com received a Revdex.com complaint from Ms*** *** regarding her order she placed for a TVWe thank you for the opportunity to address her concerns and appreciate the time she has taken to provide us with her feedback and
comments
After we received Ms***'s complaint, we reviewed her Walmart.com account and order historyWe truly apologize for the inconvenience this order caused Ms***Our records indicate Ms*** was issued a $refund on November 30thIn addition we have issued Ms*** a $eGift Card for her troublesIn light of these events, Walmart.com considers this matter closed
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
***
Walmart.com
Initial Consumer Rebuttal /* (3000, 7, 2014/12/17) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Does that cover the embarrassment and inconvenience it cost for me and my family? The TV was meant as a present for a very special person in our lives on her 65th birthday only to have the wrong TV deliveredDo Walmart have any idea what we had to go through to make up for that day how much extra we had to spent foranother gift for my aunt? This is an sorry apology and it is not accepted especially from a business I always order from
Final Business Response /* (4000, 14, 2015/03/13) */
Walmart.com received Ms*** ***'s additional rebuttal arising from her original Revdex.com complaintWe contacted Ms*** and advised her that the refund of $was processed back to her Paypal account she used to place the original orderWe have also issued a $Egift Card as promisedIf either of you have any further questions or comments, please feel free to contact us
Sincerely,
*** L
Walmart.com
Final Consumer Response /* (4200, 16, 2015/03/16) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Yes I did received those two things but that will not justify the extra money we have spent to get another TV to be delivered to my great on her birthdayThe TV that was originally order from Walmart wasn't delivered on time we had to pay extra $for another TV to be delivered to my great aunt for 65th birthdayis that supposed to make everything ok for the inconvenience an extra spent they put us through? No I don't think so, that is not OK and that is not acceptable especially from a business like walmart.com

Initial Business Response /* (1000, 7, 2014/06/24) */
RE: *** ***/Revdex.com Case
Walmart.com received a Revdex.com complaint from Ms*** ***We thank you for the opportunity to address Ms***'s concerns and appreciate the time she has taken to provide us with her feedback and
comments
After reviewing Ms***'s complaint, we have confirmed that Straight Talk pre-paid card pin numbers are sent within minutes of a successful orderMs***'s order was placed on June 8, and successfully billed June 10, That explains why her Straight Talk pin number was not sent prior to June 10, On June 23, 2014, we attempted to call Ms*** at (XXX) XXX-XXXX and left her a detailed messageWe also sent her an email with these details and advised her to contact us if she still needed assistanceUnfortunately, we have not heard back from herIn light of this, Walmart.com considers this matter closedHowever, Ms*** is always welcome to contact us if she has any follow up questions or concerns
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
*** M
Walmart.com
Initial Consumer Rebuttal /* (3000, 9, 2014/06/25) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not agree with Walmart.com's responseThey are not accepting responsibilityI placed the order for the straight talk card on June 8, and the fee for the card purchase was immediately held from my checking accountIt is not fair to me, the consumer to withhold my money and still not give me the product purchased at the agreed timeI could not purchase another air time from the Straight Talk website, because my money was already deducted from my checking accountSo I was without phone service for days due to misleading information on the walmart.com websiteWhen I called customer service for walmart.com to inquire about why I had not received the pin number in my email I was given the run around and when I inquired about a refund I was told I may not see my money back in my checking account for up to three days, so why would I be told this if they are claiming they did not bill me until June 10, 2014? Again walmart.com needs to remove the bogus misleading information from their websiteOn the voice mail message I received form walmart.com and the email I received I was not offered any resolution, they were just trying to place blame on me the consumer
Final Business Response /* (4000, 11, 2014/07/14) */
RE: *** ***/Revdex.com Case
Walmart.com received Ms*** ***'s rebuttal arising from her original Revdex.com complaintAs stated in our previous response, we have confirmed that Straight Talk pre-paid card pin numbers are sent within minutes of a successful orderMs***'s order was placed on June 8, and successfully billed June 10, That explains why her Straight Talk pin number was not sent prior to June 10, On July 14, 2014, we spoke to Ms*** to apologize for the inconvenience and to help her understand how Straight Talk orders are processedIn addition, we have issued her a $egift card to compensate her for the inconvenienceIn light of this, Walmart.com considers this matter closedHowever, Ms*** is always welcome to contact us if she has any follow up questions or concerns
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
*** **
Walmart.com

Initial Business Response /* (1000, 10, 2015/07/02) */
RE: *** ***/Revdex.com Case
Walmart.com received a Revdex.com complaint from Ms***We thank you for the opportunity to address Ms***'s concerns and appreciate the time she has taken to provide us with her feedback and
comments
After reviewing Ms***'s complaint, we reviewed her account records and purchase historyWe have confirmed that Ms***'s order was picked up by an unauthorized personMs*** claims her account was compromised and the alternate pick up person was changed without her authorizationOn June 26, 2015, our *** care department assisted Ms*** with closing her accountWe can confirm that our system has not been breached or compromisedPer our user terms, Customers are solely responsible for keeping the password *** their Walmart.com account safe and for any activity conducted under their accountMs*** would need to dispute the charge with her credit card providerOn July 2, we attempted to call Ms*** at (XXX) XXX-XXXX and left her a messageWe sent Ms*** an email with these details and advised her to contact us if she still needed assistanceWe have not heard back from herIn light of this, Walmart.com considers this matter closed
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
*** M
Walmart.com
Initial Consumer Rebuttal /* (3000, 12, 2015/07/08) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Someone who I have never met was able to access and make changes to my accountHow can I be blamed for not keeping my passwords *** when I did not give this person or anyone else access to my accountAs I stated in my complaint, when I noticed the first change to my account, I immediately changed my password ** well as my email address used to log inI also removed the information of any payment methods that were savedAgain, this person was able to not only access my account again without me giving them my information and make changes to my accountWalmart needs to accept responsibility for their security vulnerabilities on their websiteA quick Google Search of "Walmart.com account hacked" shows thousands of customers' complaints about the exact same problems occurring that I am complaining aboutAnd each time, Walmart ignored themThese complaints go back as far as It is ridiculous that they blame the *** when this is an ongoing issueI will be filing a civil suit against this company
Final Business Response /* (4000, 14, 2015/07/15) */
RE: *** ***/Revdex.com Case
Walmart.com received Ms***'s rebuttal arising from her original Revdex.com complaintWe thank you for the opportunity to address Ms***'s concerns and appreciate the time she has taken to provide us with her feedback and comments
As we stated in our previous response, we have confirmed that our system has not been breached or compromisedPer our user terms, Customers are solely responsible for keeping the password *** their Walmart.com account safe and for any activity conducted under their accountTherefore, we recommend that Ms*** dispute the charge with her credit card provider or file a claim with her police departmentAs we already informed Ms***, she is more than welcome to have her credit card provider and police department contact us if they need us to verify information pertaining to her orderIn light of this, Walmart.com considers this matter closed
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
*** M
Walmart.com
Final Consumer Response /* (4200, 16, 2015/07/17) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Please close this complaintI will be filing a civil claim

Initial Business Response /* (1000, 5, 2014/09/16) */
RE: *** ***/Revdex.com Case
Walmart.com received a Revdex.com complaint from Ms*** ***We thank you for the opportunity to address Ms***'s concerns and appreciate the time she has taken to provide us with her feedback and comments
After reviewing Ms***'s complaint, we reviewed her Walmart.com account and order historyWe have confirmed that the Walmart egift cards from Ms***'s order were redeemed by the recipient she emailed them toUnfortunately, we are unable to issue refunds for egift cards that have been redeemedPer our Gift Card Terms and Conditions, Walmart.com and its affiliates shall have no liability to customers for lost or stolen Walmart Gift Cards or use of any Walmart Gift Cards by third parties through their Walmart.com accountLastly, we were unable to identify any reports of the error Ms*** experienced in our systemHowever, as a courtesy, we have issued a refund of $back to Ms***'s original method of payment that was used to purchase her original order XXXXXXXXXXXXXOn September 16, 2014, we attempted to contact Ms*** at (XXX) XXX-XXXX, but she was not availableWe left a message and sent her an email notifying her to contact us if she still needed assistanceWe have not heard back from herIn light of this, Walmart.com considers this case closedHowever, Ms*** is always welcome to contact us if she would like us to address any of her questions or concerns
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
*** M
Walmart.com
Initial Consumer Rebuttal /* (3000, 7, 2014/09/22) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I am satisfied if a refund is actually going to occur, however it has not appeared on my account
Walmart never contacted me, nor have I received a voicemailAdditionally, I've never received an email from Walmart advising me to contact them for resolutionThe only email I got from Walmart was for a surveyThis is just more lies, from a company that clearly lacks *** service skillsIt's very sad that I had to escalate my complaint to the Revdex.com for resolution, after attempting to resolve it with FIVE Walmart representatives who all could care less about this issue
Last, Walmart admitted this was their mistakeAfter this occurred, I went back to their website and attempted to order separate gift cards, entering different recipients and placing separate ordersWhen you go to checkout, it combines the ordersIt is a mistake with their order/checkout process, not the consumer's mistake
It wasn't my fault that Walmart sent all gift cards to the same person, when the order was placed correctly on my endMaking this the consumer's issue was just beyond abhorrent!
They need to fix this issue on their website so more consumers aren't taken advantage of!
Final Business Response /* (4000, 9, 2014/10/13) */
RE: *** ***/Revdex.com Case
Walmart.com received Ms*** ***'s rebuttal arising from her original Revdex.com complaintAfter receiving Ms***'s rebuttal, we reviewed her account records and historyWe have confirmed that a refund was issued to her on September 22, under PayPal unique transaction ID 4LXXXXXXCEXXXXXXRIn addition, we have mirrored Ms***'s account on our end and were unable to replicate the issue she experiencedWe were able to add multiple egift cards using different recipient names and email address for each one while applying them to one group order
We attempted to contact Ms*** on October 7, and October 13, 2014, but she was not availableWe left Ms*** phone messages along with sending her an email with the above details and provided our contact information so she could contact us directly if she still needed assistanceUnfortunately, we have not heard back from herIn light of this, Walmart.com considers this case closed
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
*** M
Walmart.com
Final Consumer Response /* (4200, 11, 2014/10/16) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Walmart has NOT resolved this issue on their website*** indicates that he attempted to replicate my issue and could notClearly Walmart doesn't know how to use their own website!
You have to COMPLETE the checkout process, at which time the shopping cart them COMBINES the orderI have cut/pasted the checkout process and confirmation that the orders combine and send to ONE recipient, instead of multiple ones, for verificationI'd be happy to pass *** on for proof that this issue still remains on their website!
Other consumers will become victim of this if it's not resolved
Stop blaming the consumers for Walmart's mistakes! In the meantime, Walmart gets interest free loans while sitting on the consumer's cash refusing to resolve the issue until a third party has to be brought in for resolution!

Initial Business Response /* (1000, 5, 2015/12/21) */
Walmart.com received a Revdex.com complaint from Mr*** *** regarding his recent orderWe thank you for the opportunity to address Mr***'s concerns and appreciate the time he has taken to provide us with his feedback and
comments
After we received Mr***'s complaint, we reviewed his Walmart.com account and order historyOn October 25, 2015, Mr*** placed an order for a Samsung Video Baby MonitorThis item did not meet Mr***'s needs so he returned it to his local storeWhile in the store Mr*** was not assisted in a timely fashionThis issues has been escalated to the appropriate department for coachingFor his inconvenience Mr*** was issued a $eGift cardAs such, Walmart.com considers this matter closed
Again, we thank Mr*** for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
*** B
Walmart.com
Initial Consumer Rebuttal /* (2000, 7, 2015/12/23) */
(The consumer indicated he/she ACCEPTED the response from the business.)
My refund was issued by the store after an hour of discussion***kindly compensated me with a $Walmart gift card for the hours spent on this simple return
Case is OK to be closed
Complaint Response Date bumped because: Holiday

Initial Business Response /* (1000, 5, 2015/03/18) */
Walmart.com received a Revdex.com complaint from Ms*** *** regarding her refund request for the Third Trimester Box and Infant Box she did not receiveWe thank you for the opportunity to address Ms***'s concerns and appreciate the
time she has taken to provide us with her feedback and comments
After we received Ms***'s complaint, we reviewed her Walmart.com account and order historyWe contacted the vendor Brandshare in order to resolve Ms***'s issueBrandshare contacted us and advised that Ms***'s Third Trimester Box wasn't properly scanned and returned by USPSMs***'s Third Trimester Box has been replaced and she has been refunded for the inconvenienceBrandshare advised Infant Box was accidentally charged ahead of schedule, but the expected ship date is not until mid-AprilBrandshare has explained the situation to Ms*** and refunded her for the chargeAs such, Walmart.com considers this matter closed
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
*** J
Walmart.com

Initial Business Response /* (1000, 15, 2015/12/30) */
Walmart.com received a Revdex.com complaint from Ms*** *** *** in regards to a refund requestWe thank you for the opportunity to address Ms*** *** concerns and appreciate the time she has taken to provide us with her
feedback and comments
After Walmart.com received Ms*** *** complaint, we reviewed her account and order historyMs*** *** returned her mop to the store and due to an error was not refunded at that timeBecause Ms*** *** has such erratic work hours, and was unable to meet or discuss her refund with our Store Team Manager, a refund was processed through Walmart.com as a courtesyAs such, Walmart.com considers this matter closed
Again, we thank Ms*** *** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
***
Walmart.com
Initial Consumer Rebuttal /* (2000, 17, 2016/01/04) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Princess at Walmart.com has refunded my money to resolve the issueThanks Walmart

Rude service at the return desk they used foul languages toward us they teased us when we went to return a faulty item

Initial Business Response /* (1000, 10, 2015/01/23) */
Walmart.com received a Revdex.com complaint from Ms*** *** regarding her request to be refunded for the VIZIO E700i-B70" 1080p 120Hz LED Smart HDTV of order#XXXXXXXXXXXXXWe thank you for the opportunity to address Ms***'s
concerns and appreciate the time she has taken to provide us with her feedback and comments
After we received Ms***'s complaint, we reviewed her Walmart.com account and order historyWe escalated Ms***'s issue to Walmart Supercenter *** of *** *** The Store Manager, Shannon has contacted Ms.*** and will care for her issue at the storeAs such, Walmart.com considers this matter closed
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
*** J
Walmart.com
Initial Consumer Rebuttal /* (2000, 12, 2015/01/26) */
(The consumer indicated he/she ACCEPTED the response from the business.)
After a few weeks of investigating and deliberation, Walmart management made good on their error and refunded me in full in which I felt satisfied enough to re purchase another tv with walmart and I purchased an additional warranty

Initial Business Response /* (1000, 12, 2014/05/27) */
We are requesting an extension for complaint XXXXXXXX, filed by Mr*** ***We will continue to work with Mr*** but need additional time to work toward a resolution of his issue
Initial Consumer Rebuttal /*
(3000, 14, 2014/05/31) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Their response does not address the issues
1) advertised delivery dates vary significantly from order acknowledgement
2) refusal to accept order cancellation within minutes of order acknowledgement because of unsatisfactory expected delivery
3) advised that order couldn't not be cancelled because it was too far into the ship cycle( minutes after placement?) and order did not physically ship until days later
REMEDY: I am just looking for corrective action to their deceptive and misleading ads on walmart.com and unresponsive customer service
Final Business Response /* (4000, 16, 2014/06/17) */
RE: *** ***/Revdex.com Case
Walmart.com received a Revdex.com complaint from Mr***We thank you for the opportunity to address Mr***'s concerns and appreciate the time he has taken to provide us with his feedback and comments
After reviewing the listing of the tires, we confirmed the words "as soon as" listed by the dateThe date generated is a calculation of the fastest shipping method along with our inventoryIn addition, we confirmed the words "Pick Up As Soon As" is displayed in the pop up box that is generated after clicking on the "Check My Stores" buttonOn June 17, 2014, we attempted to contact Mr*** at (XXX) XXX-XXXXbut have been unable to speak with him directlyWe sent him an email with these details and advised him to contact us if he still needed assistanceUnfortunately, we have not heard back from himIn light of this, Walmart.com considers this matter closedHowever, Mr*** is always welcome to contact us if he has any follow up questions or concerns
Again, we thank Mr*** for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
*** **
Walmart.com
Final Consumer Response /* (4200, 18, 2014/06/19) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I find their response untruthful
1)Never received a call..no voice mail left
2)Never received email from wlamart.com
This rediculous response has taken far too long
Walmarts sales ads continue to be misleading and their customer service practices regarding order cancellation are unworkable
It is obvious that Walmart is not interested in improvementI have already decided I will not use Walmart in the future, but was hoping they would take constructive criticism to better their operations,, I was wrong
YOU MAY CLOSE THIS FILE as Walmart continues to take a defensive stance here and is not amenable to opening their minds
I will file further with FTC

Hello I'm writing in again because Wal-Mart sent the refund to gift cards I NO LONGER have and I need the gift card sent VIRTUALLY like I was offered, please note this on my claim and contact them again!
I already filed a complaint case number ***It has to due with Wal-Mart ripping me off dollarsI received a letter from the Revdex.com stating that they where reaching out to the company for a response but I have not heard anything except Wal-Mart corporate escalations team calling me and leaving me a very rude voicemail and telling me they don't Care

Initial Business Response /* (1000, 10, 2015/09/13) */
Walmart.com received a Revdex.com complaint from *** *** regarding his recent orderWe thank you for the opportunity to address Mr***'s concerns and appreciate the time he has taken to provide us with his feedback and
comments
After we received Mr***'s complaint, we reviewed his Walmart.com account and order historyOn August 27, 2015, Mr*** placed an order for a Metal Twin BedThis item only includes the frameThe mattress is sold separatelyWe have contacted Mr*** advising of this and provided the link to the adMr*** advised that the ad mentions the mattress is sold separately, however, it can easily be missed since it is located on the second page of the adWe have escalated that to the appropriate team to review and addressFor the inconvenience, we have issued a $Egift CardAs such, Walmart.com considers this matter closed
Again, we thank Mr*** for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
***
Walmart.com
Initial Consumer Rebuttal /* (3000, 12, 2015/09/15) */
(The consumer indicated he/she DID NOT accept the response from the business.)
If they change the ad, maybe I have done some goodHowever, I still feel I purchased a twin bed 'set'I did not receive a setLive and learn
Final Business Response /* (4000, 14, 2015/09/30) */
Walmart.com received Mr*** ***'s additional rebuttal arising from his original Revdex.com complaintThe ad does show in bold that the mattress is sold separately and does not indicate that it was a setWe do apologize for the inconvenience this has caused Mr***In light of these events, Walmart considers this matter closedIf either of you have any further questions or comments, please feel free to contact us
Sincerely,
***
Walmart.com
Final Consumer Response /* (4200, 18, 2015/10/09) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The item should be titled as a frameIt comes up as a set and when viewed on a mobile format you have to turn pages to see that it comes with no mattressI would like to think wal mart would agree, however, they dont seem to think its an issueMaybe the Revdex.com can offer that suggestion, I tried

Initial Business Response /* (1000, 7, 2015/09/29) */
Walmart.com received a Revdex.com complaint from Mr*** *** regarding his damaged Kebo Deluxe Futon with Memory Foam, BlackWe thank you for the opportunity to address Mr***'s concerns and appreciate the time he has taken to provide us
with his feedback and comments
After we received Mr***'s complaint, we reviewed his Walmart.com account and order historyMr*** has placed several orders for the Kebo Deluxe Futon with Memory Foam, Black that have arrived damagedWe contacted Mr*** and advised him that we needed to research and determine the root cause of the multiple damaged futons before we processed any further replacementsMr*** contacted our *** service team and was issued a replacementWe have spoken with Mr*** and we have refunded him for the entire purchaseMr*** has received the replacement order and advised that he has assembled the item and that there are no further issuesAs such, Walmart.com considers this matter closed
Again, we thank Mr*** for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
***
Walmart.com
Initial Consumer Rebuttal /* (2000, 9, 2015/10/05) */
(The consumer indicated he/she ACCEPTED the response from the business.)
it is settled with grief and weeks of lost time

Initial Business Response /* (1000, 10, 2015/08/05) */
Walmart.com received a Revdex.com complaint from Mr*** *** regarding his merchandise and refund requestWe thank you for the opportunity to address Mr***'s concerns and appreciate the time he has taken to provide us with her feedback
and comments
After we received Mr***'s complaint, we reviewed her Walmart.com account and order historyMr*** ordered the Lansinoh - Breast Milk Storage Bags 100ct, BPA-Free on July 24, and received the ready for pick up email on July 28, when the order arrivedWhen Mr*** went to the store to pick up the store was not able to locate the order and processed a refundWe have partnered with the store's management team of Walmart Supercenter of ***, ** for resolutionThe Store Manager researched and located the itemMr***'s order did not get placed in the Site to Store room for binning and was located in one of the backrooms of the storeThis has been shipped Mr***'s home addressMr*** has been refunded for the item and the item has been shipped to him as requestedAs such, Walmart.com considers this matter closed
Again, we thank Mr*** for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
*** J
Walmart.com
Initial Consumer Rebuttal /* (2000, 12, 2015/08/07) */
(The consumer indicated he/she ACCEPTED the response from the business.)
thanks for your service

Initial Business Response /* (1000, 6, 2014/03/14) */
RE: Revdex.com Case # XXXXXXXX
Walmart.com received a Revdex.com complaint from Ms*** *** regarding order XXXXXXXXXXXXXWe thank you for the opportunity to address Ms***'s concerns and appreciate the time she has taken to provide us with
her feedback and comments
After we received Ms***'s complaint, we reviewed her Walmart.com account and order historyWe received information from our fulfillment team who confirmed they scanned and shipped out 8gb models of the Visual Land tabletsMs*** claimed she spoke with walmart.com about the issue, but there are no records or logs in our data base confirming thisThe only claim we received from her is from this Revdex.com complaint that was filed on 2/27/Her tablets were delivered on 11/2/Unfortunately, her Revdex.com claim is days from the date she received her orderDue to the time that has elapsed, we are unable to process a return for her since her order is days over the day return windowWe advised her to contact Visual Land regarding her technical issues and the wrong models that she claimed was inside her packagesIn light of this, Walmart considers this case closed
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
***
Walmart.com
Initial Consumer Rebuttal /* (3000, 8, 2014/03/18) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I don't know why they don't have record of my contact with them..sounds kind of weird..I guess they wouldn't want to show that they are selling bad productsI am REALLY upset with thisYes the boxes of these tablets say 8GB, I did not say the boxes didn't say thatInside my tablet it says capacity is 4GBSo what is up with that if they are 8GB? Why should Visual Land have to fool with this when I did not purchase these from them? Sometimes you don't notice things right away with electronicsThey start working so badly, pretty quickly, and I checked the GBs inside and it was half the amount it was supposed to beSo Wal-mart can't even make this somewhat better with 32GB cards for these tablets since they will not fix their problem? This is ridiculousI guess a big company like Wal-mart can bully it's customersI don't appreciate being talked down to and made to look like I'm trying to get something out of nothingThese tablets are HORRIBLEWhy sell horrible products?! Your customers are NOT going to be happy with themThese things won't hold a charge, you can only fool with them for about an hour and they go from full to empty on the battery, the headphone jack malfunctioned on mine, and like Wal-mart said, we've only had them daysIs that the end of the tablet life? Less than months?! My child's tablet wasn't even the same system on it as mine and my mom'sI bought of these, and they're all badDoesn't sound like a malfunction issue, sounds like a quality issue
Final Business Response /* (4000, 11, 2014/04/04) */
RE: Revdex.com Case # XXXXXXXX
Walmart.com received Ms*** ***'s rebuttal arising from her original Revdex.com complaint
After reevaluating Ms***'s issue, we have confirmed there were no additional details that would allow us to accept her tablets for returnMs*** would need to contact the manufacturer Visual Land for further assistance with her manufacturer warrantyIn light of this, Walmart considers this case closed
Again, we sincerely apologize for the inconvenience Ms*** experiencedIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
*** M
Walmart.com
Final Consumer Response /* (4200, 13, 2014/04/07) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Actually *** M doesn't know what he's speaking about, as my "claim" got escalated to a different department and someone there told me they would refund

Initial Business Response /* (1000, 16, 2014/08/13) */
RE: *** ***/Revdex.com Case
Walmart.com received a Revdex.com complaint from Mr*** ***We thank you for the opportunity to address Mr***'s concerns and appreciate the time he has taken to provide us with his feedback and
comments
After reviewing Mr***'s complaint, we reviewed his Walmart.com account and order historyWe have confirmed that the Straight Talk card Mr*** ordered was not delivered to himWe issued him a courtesy refund for the $he did not receive at his local retailerOn August 13, 2014, we attempted to call Mr*** at his billing number (XXX) XXX-XXXX since he did not include a call back number in his letterUnfortunately, we were unable to reach himWe sent him an email explaining these details and provided our direct number so he could contact us if he still needs assistanceAt this time, we have not heard back from himIn light of this, Walmart.com considers this case closed
Again, we thank Mr*** for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
*** M
Walmart.com
Initial Consumer Rebuttal /* (2000, 18, 2014/08/15) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Walmart has returned the remainder of the refund to meI no longer have a complaint