Walmart.com

Initial Business Response /* (1000, 10, 2014/12/16) */
RE: *** ***/Revdex.com Case
*** received a Revdex.com complaint from *** *** ***We thank you for the opportunity to address *** ***'s concerns and appreciate the time he has taken to provide us with his feedback and
comments
After reviewing *** ***'s complaint, we forwarded his concerns to the *** support groupWe have made arrangements to have the *** support group contact *** *** directly to resolve his issueOn December 16, 2014, we notified *** *** that the *** support group will be contacting him directly to assist him with his issueIn light of this, *** considers this case closedHowever, *** *** is more than welcome to contact us if he has any follow up questions or concerns
Again, we thank *** *** for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at *** between the hours of 8am -5pm, Pacific Time
Sincerely,
***
***
Initial Consumer Rebuttal /* (2000, 12, 2014/12/22) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I received a phone call and email from the promotions company and the matter was resolved amicablyI appreciate ***'s timely response after I opened the Revdex.com issueI hope *** uses this as an opportunity to assist other consumers such as myself in the futureThis matter and complaint can be closed
Sincerely,
*** ***

Initial Business Response /* (1000, 10, 2014/04/24) */
Walmart.com received a Revdex.com complaint from Ms*** *** regarding her 5- Graco - Nautilus 3-in-Multi-Use Car Seats, Bravo that are currently on the recall listWe thank you for the opportunity to address Ms***'s concerns and
appreciate the time she has taken to provide us with her feedback and comments
After we received Ms***'s complaint, we reviewed her Walmart.com account and order historyAll recalls are handled at store levelMs*** has advised me that her local store of F* has cared for her with all 5- Graco - Nautilus 3-in-Multi-Use Car Seats, BravoAs such, Walmart.com considers this matter closed
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
*** **
Walmart.com

Initial Business Response /* (1000, 5, 2015/12/10) */
Walmart.com received a Revdex.com complaint from *** *** regarding items on our siteWe thank you for the opportunity to address Ms***' concerns and appreciate the time she has taken to provide us with her feedback and
comments
After we received Ms***' complaint, we reviewed her Walmart.com account and order historyWe try to keep our web site updated at all timesSome items that show out of stock, maybe available laterUnfortunately, we can't give a date or when the items will be back on stock and that is why we advise to always check our web siteWe do apologize for the inconvenience this has caused Ms***For the inconvenience, we have issued her a $Egift cardAs such, Walmart.com considers this matter closed
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
***
Walmart.com

Initial Business Response /* (1000, 6, 2015/06/15) */
Walmart.com received a Revdex.com complaint from *** *** regarding her recent orderWe thank you for the opportunity to address Ms***'s concerns and appreciate the time she has taken to provide us with her feedback and
comments
After we received Ms***'s complaint, we reviewed her Walmart.com account and order historyOn May 30, 2015, Ms*** placed an order for a $Egift CardWe had a recent issue where Egift cards were not set up correctly and therefore the checkout was also incorrectWhen the order was placed, the payment information was authorized in the amount of $Typically, when an order is not processed, the authorization hold is reversedThe time frame for the hold can vary depending on the bank's policyHowever, since the order was not properly canceled, the authorization may not have been released in a timely mannerAs of 6/10/2015, the order has been canceled and we have faxed a request to the financial provider to release the amount that was authorizedFor the inconvenience, we have issued a $Egift CardAs such, Walmart.com considers this matter closed
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
*** L
Walmart.com

Initial Business Response /* (1000, 10, 2014/02/06) */
Walmart.com received a Revdex.com complaint from *** *** regarding his issue with an order he placed on January 23rd We thank you for the opportunity to address Mr***’s concerns and appreciate the time he has taken to provide us
with his feedback and comments
After we received Mr***’s complaint, we reviewed his Walmart.com account and order historyMr*** placed an order for Petite French Green Lentils, Pack of This order was purchased through Unbeatable SalesMr*** was charged $in shipping feesWe contacted Unbeatable Sales and they advised us this order was shipped to a PO Box and that was the correct shipping chargeThey issued a $refund to Mr***, and we issued a $eGift Card for his troublesAs such, Walmart.com considers this matter closed
Again, we thank Mr*** for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am – 5pm, Pacific Time
Sincerely,
*** ***
Walmart.com
Final Consumer Response /* (2000, 12, 2014/02/07) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 5, 2015/08/10) */
RE: *** ***/Revdex.com Case
Walmart.com received a Revdex.com complaint from Ms***We thank you for the opportunity to address Ms***'s concerns and appreciate the time she has taken to provide us with her feedback and comments
After reviewing Ms***'s complaint, we reviewed her account records and purchase historyWe have confirmed that Ms***'s order was not returned at our returns centerHowever, we have updated our system to reflect that Ms***'s order was returned and issued her a refund for her orderIn addition, we have issued Ms*** a courtesy $egift card to compensate her for the inconvenienceOn August 10, 2015, we attempted to call Ms*** at (XXX)XXX-XXXX, and left her a messageWe sent Ms*** an email with these details and advised her to contact us if she still needed assistanceWe have not heard back from herIn light of this, Walmart.com considers this matter closed
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
*** M
Walmart.com

Initial Business Response /* (1000, 5, 2015/01/27) */
Walmart.com received a Revdex.com complaint from *** *** regarding her order she placed for Holiday SprinklesWe thank you for the opportunity to address her concerns and appreciate the time she has taken to provide us with her
feedback and comments
After we received Ms***'s complaint, we reviewed her Walmart.com account and order historyMs***'s order was placed through a Marketplace, UnbeatableSaleUnbeatableSale will be issuing Ms*** a refund in fullThey also stated they will be in contact with her regarding her orderWe apologize for the inconvenience this caused herIn light of these events, Walmart.com considers this matter closed
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
***
Walmart.com
Initial Consumer Rebuttal /* (2000, 7, 2015/01/29) */
(The consumer indicated he/she ACCEPTED the response from the business.)
The money was credited back to my account

Initial Business Response /* (1000, 10, 2014/07/31) */
RE: *** ***/ Revdex.com Case
Walmart.com received a Revdex.com complaint from Ms*** ***We thank you for the opportunity to address Mr*** concerns and appreciate the time she has taken to provide us with her feedback and
comments
After we received Ms***'s complaint, we reviewed her Walmart.com account and order historyEarlier this month, we did experience a problem on our website which due to a technical error, resulted in this item showing incorrect pricingOnce we became aware of this issue, we immediately took corrective action to investigate and rectify the errorUnfortunately, given the wide discrepancy in pricing, we have canceled ordersPlease note, we reserve the right, at our sole discretion, to refuse or cancel any order for any reason (including, but not limited to, inaccuracies or errors in product or pricing information)
We understand that Ms*** was inconvenienced after she received the correct amount of the crates she orderedThat is why we have arranged to send her a one-time courtesy egift card that will cover the cost of the crates she did not receiveOn July 31, 2014, we attempted to reach her at (XXX) XXX-XXXX, but she was not availableWe left her a detailed message to call us so we can complete our arrangement to send her the courtesy egift card and will do so upon hearing back from her
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
*** M
Walmart.com

Initial Business Response /* (4000, 7, 2014/08/04) */
RE: *** ***/Revdex.com Case
Walmart.com received a Revdex.com complaint from Ms*** ***We thank you for the opportunity to address Ms***'s concerns and appreciate the time she has taken to provide us with her feedback and comments
After reviewing Ms***'s complaint, we reviewed her Walmart.com account and order historyOn July 29, 2014, we issued Ms*** a replacement for her order that was lost after deliveryWe followed up with Ms*** on August 4, 2014, and confirmed her replacement was delivered to her on July 30, Per our phone conversation, she confirmed she no longer needed assistanceIn light of this, Walmart.com considers this matter closed
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
*** M
Walmart.com

Initial Business Response /* (1000, 10, 2015/09/01) */
Walmart.com received a Revdex.com complaint from Ms*** *** regarding her refund request for order#XXXXXXXXXXXXXWe thank you for the opportunity to address Ms***' concerns and appreciate the time she has taken to provide us with her
feedback and comments
After we received Ms***' complaint, we reviewed her Walmart.com account and order historyWe contacted Ms*** and confirmed she was refunded $on August 11, back onto the original method of paymentDue to her return history, her account has been closedAs such, any future orders will be canceledAs such, Walmart.com considers this matter closed
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
*** J
Walmart.com

Initial Business Response /* (1000, 19, 2015/04/02) */
At Sam's Club, we continually strive to exceed the expectations of our Members and work hard to improve our service to themAfter full review of the case we have verified that our Corporate Support Representative has resolved the issue
with Mr**The physical Gift Card was used in *** City, *** on 2/17/15, again in *** Valley, *** on 2/19/and then used again at his local Sam's Club in ***, *** on 2/21/The circumstances were unfortunate and we extend a sincere apology to Mr** but at this time we cannot refund this Gift CardPlease see the breakdown of the Gift Card history:
02-21-13:30:02-21-18:30:Txn History Inquiry Completed Ok
Wal-Mart.com
02-21-13:30:02-21-18:30:Balance Inquiry Completed Ok
Wal-Mart.com
02-21-09:48:02-21-08:48:Txn History Inquiry Completed Ok XXXXX
***, ***
02-21-09:47:02-21-08:47:Balance Inquiry Completed Ok XXXXX
***, ***
02-21-09:41:02-21-08:41:Redemption -Completed Ok XXXXX
***, ***
02-21-09:40:02-21-08:40:Redemption -Completed Ok XXXXX
***, ***
02-19-17:59:02-19-16:59:Redemption -Completed Ok XXXXX
*** Valley, ***
02-19-17:57:02-19-16:57:Redemption -339.XX XXXCompleted Ok XXXXX
*** Valley, ***
02-18-13:31:02-18-10:31:Balance Inquiry 0.XX XXXCompleted Ok XXXXX
Wal-Mart.com
02-18-08:05:02-18-05:05:Balance Inquiry 0.XX XXXCompleted Ok XXXXX
Wal-Mart.com
02-17-17:32:02-17-16:32:Redemption -3.XX XXXCompleted Ok XXXXX
*** City, ***
02-13-16:59:02-13-15:59:Redemption -2.XX XXXCompleted Ok XXXXX
***, ***
02-13-16:37:02-13-15:37:Redemption -1.XX XXXCompleted Ok XXXXX
***, ***
02-12-14:01:02-12-11:01:Redemption -12.XX XXXCompleted Ok XXXXX
Wal-Mart.com
02-12-14:01:02-12-11:01:Balance Inquiry 0.XX XXXCompleted Ok XXXXX
Wal-Mart.com
02-12-14:01:02-12-11:01:Balance Inquiry 0.XX XXXCompleted Ok XXXXX
Wal-Mart.com
02-12-14:01:02-12-11:01:Balance Inquiry 0.XX XXXCompleted Ok XXXXX
Wal-Mart.com
02-12-14:01:02-12-11:01:Balance Inquiry 0.XX XXXCompleted Ok XXXXX
Wal-Mart.com
02-12-14:01:02-12-11:01:Balance Inquiry 0.XX XXXCompleted Ok XXXXX
02-11-19:46:02-11-18:46:Redemption -17.XX XXXCompleted Ok XXXXX
***, ***
02-06-17:30:02-06-16:30:Redemption -2.XX XXXCompleted Ok XXXXX
***, ***
02-06-17:10:02-06-16:09:Redemption -12.XX XXXCompleted Ok XXXXX
02-03-18:05:02-03-17:05:Redemption -1.XX XXXCompleted Ok XXXXX
*** City, ***
02-03-17:41:02-03-16:41:Redemption -32.XX XXXCompleted Ok XXXXX
*** City, ***
01-24-18:10:01-24-17:10:Redemption -56.XX XXXCompleted Ok XXXXX ***, ***
01-23-19:00:01-23-18:00:Redemption -48.XX XXXCompleted Ok XXXXX ***, ***
01-23-18:29:01-23-17:28:Clear Funding Hold 0.XX XXXCompleted Ok XXXXX ***, ***
01-23-18:28:01-23-17:28:Activate Reloadable 649.XX XXXCompleted Ok XXXXX ***, ***
We look forward to our continued business with him
Initial Consumer Rebuttal /* (3000, 21, 2015/04/03) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Those two chargers was unauthorizedI never went to that state at allIt's illegal if not refund
02-19-17:59:02-19-16:59:Redemption -Completed Ok XXXXX
*** Valley, ***
02-19-17:57:02-19-16:57:Redemption -339.XX XXXCompleted Ok XXXXX
*** Valley, ***
Final Business Response /* (4000, 23, 2015/04/20) */
RE: *** **/Revdex.com Case
Walmart.com received Mr**'s rebuttal arising from his original Revdex.com complaintWe thank you for the opportunity to address Mr**'s concerns and appreciate the time he has taken to provide us with his feedback and comments
On April 17, 2015, we contacted Mr** at (XXX) XXX-XXXXWe apologized for the inconvenience he experienced and explained to him that his stolen gift card was not the result of a Walmart.com breachPer our gift card user terms, Customers are solely responsible for keeping the password *** their Walmart.com account safe and for any activity conducted under their accountWe provided Mr** with information regarding our policy for lost or stolen gift cards as well as information to avoid phishing scams and to prevent his account from being compromisedWe also advised Mr** to dispute the charge with the credit card provider used to purchase his gift card and also recommended that he file a police report with his police department to investigate the fraud chargeDuring our phone conversation, we confirmed Mr** understood and no longer needed assistanceIn light of this, Walmart.com considers this case closedHowever, Mr** is more than welcome to contact us if he has any follow up questions or concerns
Again, we thank Mr** for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
*** M
Walmart.com
Final Consumer Response /* (4200, 25, 2015/04/22) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The recent reply from Walmart is a lieI never said I accepted they explanation
I used my home computer to order the CD from Walmart.com which caused the gift card number stolenWhen I used the Gift Card last time(02/21/2015) at the nearby Sam's club, I found only $left instead of $The gift card never left my wallet, nobody stolen my card number except WalmartIt's very clear that the Walmart.com system has big problem by showing Gift Card number on they computers, so people inside can steal the Card number and Pin
It's not reasonable to report to the credit card company, I bought the Gift Card then the Gift Card was stolen due to shop at Walmart.comNot something like I didn't receive the gift card

Initial Business Response /* (1000, 5, 2014/03/19) */
RE: *** *** / Order #: XXXXXXXXXXXXX
Walmart.com received a Revdex.com complaint from Mr*** ***We thank you for the opportunity to address Mr***'s concerns and appreciate the time he has taken to provide us with his feedback
and comments
After reviewing Mr***'s account records, we have confirmed that he received a PayPal refund for his order on March 7, The PayPal refund identification number is 5GXXXXXXXXXXXXXXXOn Tuesday, March 18, 2014, we attempted to contact him via phone at (XXX) XXX-XXXX, but no one was availableWe wanted to inform him about the refund that was processed to his PayPal account and check if he still needed assistanceWe left a message on his messaging system and sent him an email to contact us if he still needed assistanceWe have not heard back from himIn light of this, Walmart.com considers this matter closedHowever, Mr*** is always welcome to contact us if he would like us to address any of his questions or concerns
Again, we thank Mr*** for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
*** M
Walmart.com

Initial Business Response /* (1000, 5, 2015/10/05) */
Walmart.com received a Revdex.com complaint from Mr*** regarding the unauthorized charges made on his accountWe thank you for the opportunity to address Mr***'s concerns and appreciate the time he has taken to provide us with his feedback
and comments
After Walmart.com received Mr***'s complaint, we reviewed his account and order historyOur records indicate that his account may have been compromised and a gift card number that was stored on his Walmart.com account was used to make unauthorized purchasesThe *** is solely responsible for keeping the password *** their Walmart.com account safe and for any activity conducted under their accountHowever, as a one-time courtesy, we have issued a replacement gift card to Mr*** in the amount of $We have also provided information to Mr*** about how to request more details about the transactionsAs such, Walmart.com considers this matter closed
Again, we thank Mr*** for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
***
Walmart.com

Initial Business Response /* (1000, 10, 2014/07/15) */
Walmart.com received a Revdex.com complaint from Ms*** *** regarding her late to arrive Drive Medical CS20DDA-ELR Chrome Sport Wheelchair with Various Arm Styles and Front Rigging Options Chrome, Black and Chrome,20"We thank
you for the opportunity to address Ms***'s concerns and appreciate the time she has taken to provide us with her feedback and comments
After we received Ms***'s complaint, we reviewed her Walmart.com account and order historyBecause Ms***'s paid $for rush shipping, she was refunded shipping on July 3, Ms*** received her order late, on July 7, For *** satisfaction and the inconvenience, we have refunded Ms*** an additional $As such, Walmart.com considers this matter closed
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
*** J
Walmart.com
Initial Consumer Rebuttal /* (2000, 12, 2014/07/17) */
(The consumer indicated he/she ACCEPTED the response from the business.)
They called me and offered me a $credit of my original purchase for the inconvenienceI was able to voice my concerns about the overnight shipping option and let her know that a July delivery was promised at every step of the transaction and July was when it was actually deliveredI hope that Walmart will change that option if they are unable to actually deliver!

Initial Business Response /* (1000, 5, 2014/03/01) */
RE: Revdex.com Case # XXXXXXXX
Walmart.com received a Revdex.com complaint from Mr*** *** regarding order XXXXXXXXXXXXXWe thank you for the opportunity to address Mr***'s concerns and appreciate the time he has taken to provide us with
his feedback and comments
After we received Mr***'s complaint, we immediately took corrective action to rectify his issueWe researched his account and confirmed his Straight Talk activation code was emailed to him againWe attempted to reach out to him at (XXX) XXX-XXXX on February 26, 2014, but the number was disconnectedWe sent him an email under incident XXXXXX-XXXXXX and advised him to contact us if he still needed assistanceWe have not heard back from himIn light of this, Walmart.com considers this matter resolvedHowever, Mr*** is always welcome to contact us if he has any follow questions or concerns
Again, we thank Mr*** for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
*** **
Walmart.com
Final Consumer Response /* (2000, 7, 2014/03/04) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Yes I finally did get the card codes per emailIt arrived circa days lateThe order was placed, approved, and paid for through GE Credit; I then confirmed that payment had been received by Walmart and processedStill there was a day time frame between payment and delivery, and this on an electronic delivery methodI am just dissatisfied by the answer that I kept getting, that it was being held up in the financing departmentThis makes no sense to me since it had been paid for and processedI was told one time that they are behind in the financing department and will get to it eventuallyThat does not help me out any that they will "get to it eventually", when my one phone is to be disconnected and I am relying on Walmart to follow through with an order to activate my new phoneThe situation has been rectified, and the phone number that they tried to call me on was the phone that was cancelledI also left my home number in one of my phone calls to customer service, no call came to that number from Walmart thoughThank you Revdex.com for looking into this matter for meThere has to be a watchdog out there like the Revdex.com or these big corporations would run even more rampant in thinking that they can get the payments for an order and not follow through with the delivery

Initial Business Response /* (1000, 10, 2015/07/22) */
Walmart.com received a Revdex.com complaint from *** *** regarding his recent orderWe thank you for the opportunity to address Mr***'s concerns and appreciate the time he has taken to provide us with his feedback and
comments
After we received Mr***'s complaint, we reviewed his Walmart.com account and order historyOn June, 26, 2015, Mr*** placed an order for a Tribeca Living Thread Count Egyptian Cotton Deep Pocket Sheet Set or Pillowcase Separates Pillowcase SetThis was processed and shipped by our marketplace vendor, OverstockPer the tracking, it shows it was shipped out on June 29, Mr*** paid for expedited shipping which should have a delivery time of 2-days, however, on July 1, UPS incorrectly sorted the package at the facility which caused at least one business day delayThe item was delivered on July 2, For the inconvenience, we have issued a refund for the shipping and tax in the amount of $and an additional refund of $has been credit back from the Marketplace vendor directlyAs such, Walmart considers this matter closed
Again, we thank Mr*** for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
*** L
Walmart.com

Initial Business Response /* (1000, 10, 2015/01/19) */
Walmart.com received a Revdex.com complaint from Ms*** *** regarding an order she placed with Walmart.comWe thank you for the opportunity to address her concerns and appreciate the time she has taken to provide us with her feedback
and comments
After we received Ms***'s complaint, we reviewed her Walmart.com account and order historyWe would like to sincerely apologize to Ms*** for the inconvenience she experienced with her orderOur records indicate Ms*** will not be rechargedWe have also issued Ms*** a $eGift Card for her troublesIn light of these events, Walmart.com considers this matter closed
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am -5pm, Pacific Time
Sincerely,
***
Walmart.com
Initial Consumer Rebuttal /* (2000, 12, 2015/01/22) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 10, 2014/05/15) */
RE: *** ***/Revdex.com Case
Walmart.com received a Revdex.com complaint from Ms*** ***We thank you for the opportunity to address Ms***'s concerns and appreciate the time she has taken to provide us with her feedback and comments
After reviewing Ms***'s issue, we have confirmed that due to a communication error, her order was delayed at her local storeOn May 15, 2014, we spoke with Ms*** at (XXX) XXX-XXXX, and arranged to send her an egift card for the amount of her orderWe asked Ms*** to contact us if she still needed assistanceWe have not heard back from herIn light of this, Walmart.com considers this matter closed
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
*** **
Walmart.com

Initial Business Response /* (1000, 10, 2014/11/05) */
Walmart.com received a Revdex.com complaint from *** *** regarding her order for two Visa gift cardsWe thank you for the opportunity to address his concerns and appreciate the time he has taken to provide us with his feedback and
comments
After we received Mr***'s complaint, we reviewed his Walmart.com account and order historyMr*** did not receive activation codes pins as we did not have a correct email address on fileWe want to apologize for the trouble she had when she contacted *** serviceWe have escalated her issues to the proper department for reviewA refund has been issued in full to Mr***'s original payment methodThe return should process within three to five business daysAgain, we apologize for the trouble Mr*** experienced with usIn light of these events, Walmart.com considers this matter closed
Again, we thank Mr*** for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
***
Walmart.com

Initial Business Response /* (1000, 10, 2014/12/09) */
*** received a Revdex.com complaint from *** *** *** regarding not being able to place an order during our Pre Black Friday SaleWe thank you for the opportunity to address *** ***'s concerns and appreciate the time she
has taken to provide us with her feedback and comments
After we received *** ***'s complaint, we reviewed her *** account and order historyThe Pre Black Friday Sale items were available while supplies lastIf an item is shown as "Out of Stock", it is currently unavailable but we are usually ordering morePlease visit the site periodically to see if an item is back in stockUnfortunately, we are unable to estimate when an item will be back in stockIn some cases, we may run out of an item while processing your purchase and this may prevent us from shipping the quantity you requestedAs such, *** considers this matter closed
Again, we thank *** *** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at *** between the hours of 8am - 5pm, Pacific Time
Sincerely,
***
***