Walmart.com

Initial Business Response /* (1000, 10, 2014/02/18) */
Walmart.com received a Revdex.com complaint from Mr*** *** regarding his order that was returned in storeWe thank you for the opportunity to address Mr***’s concerns and appreciate the time he has taken to provide us with
his feedback and comments
After we received Mr***’s complaint, we reviewed his Walmart.com account and order historyThis was handled by our department through a separate caseMr*** purchased items; a Sesame Street Elmo Toddler Bed, a Sesame Street Scribbles 4-Piece Toddler Bedding Set, and a Disney Jake and the Never Land Pirates Toddler BedHe has stated his sister returned all items to their local store, but no refunds were givenWe contacted the store and they have advised that a refund was given for the Disney Jake and the Never Land Pirates Toddler Bed and the Sesame Street Elmo Toddler BedThe Sesame Street Scribbles 4-Piece Toddler Bedding Set was not refunded in store because they could not scan in the item, and therefore returned it back to usWe have spoken to the claims department at the store and they informed us that two refunds were given for the Disney Jake and the Never Land Pirates Toddler BedIt was refunded via cash in store and through Walmart.comWe are working with our billing team to research if a recharge is needed for the double refund and will contact Mr*** once we have the detailsOur records show that the Sesame Street Scribbles 4-Piece Toddler Bedding Set was returned back to us, but no refund was given, so we have issued a refund in the amount of $for the itemThe claims department at the store *** where his sister return the items has provided us the signed receipts that were signed by his sister when the cash refunds were given for two items she returnedWe have issued all refunds for Mr***’s orderMr*** wanted to know why the refund was not processed back to his card that was usedWe advised him if his sister did not have the card with her, they could not process the refund back on his card, and therefore issued cash refundWe have tried to work with Mr*** and offered to have them return the cash refund they received, so we can process the refund to his card as he initially wantedIn light of these events, Walmart considers this matter closed; however, Mr*** can contact us directly if he has any questions
Again, we thank Mr*** for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am – 5pm, Pacific Time
Sincerely,
***
Walmart.com

Initial Business Response /* (1000, 10, 2014/07/22) */
Walmart.com received a Revdex.com complaint from Ms*** *** regarding a refund for an order that was processed incorrectlyWe thank you for the opportunity to address her concerns and appreciate the time she has taken to provide us with
her feedback and comments
After we received Ms***'s complaint, we reviewed her Walmart.com account and order historyWe reached out to our Billing Department and they advised us they are aware of the situation and Ms*** should be receiving her refund early next weekIf Ms*** does not receive her refund we would like her to call us at the number belowIn light of these events, Walmart.com considers this matter closed
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
***
Walmart.com

Initial Business Response /* (1000, 10, 2014/07/31) */
Walmart.com received a Revdex.com complaint from Mr*** *** regarding his issue with an order he placed through a marketplaceWe thank you for the opportunity to address Mr***'s concerns and appreciate the time he has taken to
provide us with his feedback and comments
After we received Mr***'s complaint, we reviewed his Walmart.com account and order historyMr*** was not happy with the quality of the electronic safes he receivedHe was told he would have to ship the items back at his cost and be charged a 20% restocking fee if he returned the itemsWe apologized to Mr*** and a s a one-time courtesy we sent Mr*** an eGift Card for $As such, Walmart.com considers this matter closed
Again, we thank Mr*** for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am -5pm, Pacific Time
Sincerely,
***
Walmart.com
Initial Consumer Rebuttal /* (2000, 12, 2014/08/04) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 10, 2015/02/04) */
Walmart.com received a Revdex.com complaint from Ms*** *** regarding the fulfillment delay of her photo order#XXXXXXXXXXXXX for the 11- 8xPhoto Calendar, MonthWe thank you for the opportunity to address Ms***'s concerns
and appreciate the time she has taken to provide us with her feedback and comments
After we received Ms***'s complaint, we reviewed her Walmart.com account and order historyWe escalated Ms***'s issue to the management team of Walmart Supercenter *** of *** *** We were advised that there were many stores in the Glenville that experienced equipment issues and delays during the holiday timeMs*** has been contacted by the management team and has been issued $gift card for her inconvenienceAs such, Walmart.com considers this matter closed
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
*** J
Walmart.com

Initial Business Response /* (1000, 5, 2015/08/14) */
Walmart.com received a Revdex.com complaint from *** *** regarding his accountWe thank you for the opportunity to address Mr***'s concerns and appreciate the time he has taken to provide us with his feedback and comments
After
we received Mr***'s complaint, we reviewed his Walmart.com account and order historyOur records indicate that on August 1, 2015, an order was placed on Mr***'s accountAn order confirmation was sent to the email address on fileOn August 5, 2015, Mr*** notified us of the unauthorized charge and his account was closed at that timeAll of the items that were ordered were shipped and delivered before we were notified of the chargeAs such, Mr*** will need to dispute the charge with his Financial InstitutionWe have tried contacting Mr***, but have not heard back from himAs such, Walmart.com considers this matter closed
If either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
*** L
Walmart.com
Initial Consumer Rebuttal /* (3000, 7, 2015/08/18) */
(The consumer indicated he/she DID NOT accept the response from the business.)
An absolute lie on the part of Wal-MartI know exactly when that package was ordered, shipped, and deliveredand I have proof of all threeLet's see their proofEvery word in their answer was a lieSimply the worst run company of all timeI wouldn't do any more business with these clowns if my life depended on itThe truth is that Wal-Mart doesn't care if your identity gets stolen and people buy things with stolen accounts and credit cards, as long as they get their money that is all they are concerned withIf the Revdex.com wants my proof of when Walmart sent out this package or when it was delivered I will be glad to provide proofI want to expose these clowns for the corrupt liars they are
Final Business Response /* (4000, 12, 2015/09/02) */
Walmart.com received Mr*** ***'s additional rebuttal arising from his original Revdex.com complaintWe have contacted Mr*** to apologize for the incorrect information that was given previouslyOur records show that the order was placed on August 5, and Mr*** did contact us that same day regarding the unauthorized chargedIntent to cancel was placed that day, however, we can't guarantee that the order will be cancelled as we try to fulfill orders as quickly as possible and the request may not reach the fulfillment center in time to successfully cancelThe process for identity theft/unauthorized charge claims would be to dispute the chargesIn this case, the financial institution can do their part in protecting Mr***'s information and issuing a new card as needed as well as keep an eye out on any other charges that are made with that same cardFrom there, the financial institution can research the dispute and refund if applicableOn our end, we have closed his account for any future useWe have also provided Mr*** the identity theft report form if he wishes to get more details on the chargeAgain, we do apologize for this and the incorrect information that was givenIf either of you have any further questions or comments, please feel free to contact us
Sincerely,
*** L
Walmart.com
Final Consumer Response /* (4200, 14, 2015/09/03) */
(The consumer indicated he/she DID NOT accept the response from the business.)
My Bank shouldn't have to refund me when it was obviously Walmart.com that should have refunded meIf you have an account at Walmart.com I would close it now because your identity is at riskWalmart just assumed that since they had closed my account, I wouldn't have proof they were liarsThey were wrong again, simply the worst company of all timePlease do yourself a favor and shop elsewhere

Initial Business Response /* (1000, 5, 2014/09/10) */
We are requesting an extension for complaint XXXXXXXX, filed by Ms***We will continue to work with Ms*** but need additional time to work toward a resolution of her issue
Initial Consumer Rebuttal /* (2000, 12,
2014/09/16) */
(The consumer indicated he/she ACCEPTED the response from the business.)
YesI want egift card because I waste my time on dealing with terrible walmart system
My address is
*** ***
XXXXX *** *** ***
*** *** ca XXXXX
My email address is
***@hotmail.com
Consumer Response /* (2540, 17, 2014/10/15) */
They don't contact me for compensation as they promised
Business Response /* (2600, 19, 2014/10/27) */
RE: *** ***/Revdex.com Case
Walmart.com received Ms*** ***'s rebuttal arising from her original Revdex.com complaintAfter receiving Ms***'s rebuttal, we reviewed her account records and historyOn October 15, 2014, we notified Ms*** about the $egift card we have sent to her email address under order XXXXXXXXXXXXXWe advised Ms*** to contact us if she still needed assistanceWe have not heard back from herOn October 27, 2014, we attempted to contact Ms*** directly over the phone at XXX XXX-XXXX to see if she still needed assistance, but she was not availableWe left her a detailed message and sent her an email to contact us if she still needed assistanceMs*** has not contacted us backIn light of this, Walmart.com considers this case closedHowever, Ms*** is more than welcome to contact us if she still needs assistance
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
***
Walmart.com

Initial Business Response /* (1000, 10, 2014/05/23) */
We are requesting an extension for complaint XXXXXXXX, filed by Mr*** ***We will continue to work with Mr*** but need additional time to work toward a resolution of his issue
Initial Consumer Rebuttal /* (3000,
12, 2014/05/27) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Dear Sir/Madam,
Thanks for taking care of my case
I recieved an email from Walmart *** ***, but their offer is not clear to me
Also, I don't know how can I return the damaged TV, is to the store or ship it back?
I replied to them but didn't get a response yet
Thanks again and have a nice day
*** ***
Final Business Response /* (4000, 14, 2014/05/29) */
Walmart.com received a Revdex.com complaint from Mr*** *** regarding the LG Refurbished 50LNXXXX XX" 1080p 120Hz LED HDTVWe thank you for the opportunity to address Mr***'s concerns and appreciate the time he has taken to provide us with his feedback and comments
After we received Mr***'s complaint, we reviewed his Walmart.com account and order historyMr*** received the LG Refurbished 50LNXXXX XX" 1080p 120Hz LED HDTV damaged and requested for a replacementBecause the LG Refurbished 50LNXXXX XX" 1080p 120Hz LED HDTV is out of stock, we are unable to issue a replacement and therefore a refund was processedWe contacted Mr*** and offered a comparable TVAn Egift Card was issued to Mr*** for the difference in price, so he can place the new order for the comparable TVAdditionally, we have arranged to have UPS pick up the damaged TVAs such, Walmart.com considers this matter closed
Again, we thank Mr*** his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
***
Walmart.com
Final Consumer Response /* (2000, 16, 2014/05/30) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Dear Sir/Madam,
I really appreciate your help in resolving this issue
Also, I would like to thank *** from walmart customer relations for the prompt response and the efforts that were made to resolve this isssue
I have accepted the offer and placed an order for a comparable TV and returned the damaged TVJust waiting for a refund for the returned TV, which I expect will not be an issue
Thanks again for every one who was involved to resolve this issue
***

Initial Business Response /* (1000, 10, 2015/11/03) */
Walmart.com received a Revdex.com complaint from *** *** regarding his recent Walmart.com photo orderWe thank you for the opportunity to address Mr***'s concerns and appreciate the time he has taken to provide us with his feedback
and comments
After we received Mr***'s complaint, we reviewed his Walmart.com account and order historyOn October 11, 2015, Mr*** placed an order for High Quality PrintsWe're sorry to hear the photos arrived damagedWe have addressed Mr***'s feedback regarding his experience at his local Walmart store and have also forwarded his concerns about the damaged photosWe have issued a full refund for the photos and provided Mr*** a $eGift Card for the inconvenienceAs such, Walmart.com considers this matter closed
Again, we thank Mr*** for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
*** B
Walmart.com

Initial Business Response /* (1000, 5, 2014/12/29) */
RE: *** ***/Revdex.com Case
*** received a Revdex.com complaint from *** *** ***We thank you for the opportunity to address *** ***'s concerns and appreciate the time he has taken to provide us with his feedback and
comments
On December 29, 2014, we issued *** *** a refund of $for his new order *** to price match his original order ***On this day, we sent *** *** an email explaining these details and advised him to contact us if he still needed assistanceWe have not heard back from himIn light of this, *** considers this case closedHowever, *** *** is more than welcome to contact us if he has any follow up questions or concerns
Again, we thank *** *** for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at *** between the hours of 8am - 5pm, Pacific Time
Sincerely,
***
***
Initial Consumer Rebuttal /* (2000, 7, 2015/01/05) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 10, 2014/03/26) */
RE: Revdex.com Case # XXXXXXXX
Walmart.com received a Revdex.com complaint from Mr*** *** regarding order XXXXXXXXXXXXXWe thank you for the opportunity to address Mr***'s concerns and appreciate the time he has taken to provide us
with his feedback and comments
After we received Mr***'s complaint, we reviewed his Walmart.com account and order historyWe have confirmed his tablet was delivered on January 23, at 8:53amUnfortunately, his claim was made three weeks past the day return windowIn result, he was directed to Toshiba since his tablet was still covered under the manufacturer warrantyWe called Mr*** at (XXX) XXX-XXXX on March 26, 2014, and offered to help him receive assistance from ToshibaPer Mr***'s request, we provided our number so he could call if he needed our assistanceWe have not heard back from himIn light of this, Walmart considers this case closed
Again, we thank Mr*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
***
Walmart.com

Initial Business Response /* (1000, 5, 2015/03/16) */
Walmart.com received a Revdex.com complaint from Mr*** *** regarding his refund request for the T-Mobile $Prepaid Mobile Internet On-Demand Pass *** Delivery) of order#XXXXXXXXXXXXXWe thank you for the opportunity to address Mr
***'s concerns and appreciate the time he has taken to provide us with his feedback and comments
After we received Mr***'s complaint, we reviewed his Walmart.com account and order historyWe researched and Mr*** has been refunded $back to his PayPal accountFor the inconvenience we have also issued Mr*** a $eGift cardAs such, Walmart.com considers this matter closed
Again, we thank Mr*** for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
*** J
Initial Consumer Rebuttal /* (2000, 8, 2015/03/18) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Refund was provided and issue was resolved

Initial Business Response /* (1000, 10, 2014/02/11) */
Walmart.com received a Revdex.com complaint from Ms*** *** regarding the DaVinci Sleigh Multi-Position Lock Glider and Ottoman, Beige with Espresso Base that she wanted cancelledWe thank you for the opportunity to address Ms
***’s concerns and appreciate the time she has taken to provide us with her feedback and comments
After we received Ms***’s complaint, we reviewed her Walmart.com account and order historyWe do apologize that the cancellation only processed through on the distributors side and not oursWe contacted our fulfillment team to put the order status to cancelled, so a refund could be processedOur fulfillment team was able to cancel the order on Wal-Mart’s side and therefore a refund for $was credited back to the gift card that was usedThis incident was escalated for review and any coaching opportunities will be addressedAs such, Walmart.com considers this matter closed
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am – 5pm, Pacific Time
Sincerely,
***
Walmart.com

Walmar*** has on several occasions delayed orders I have made for no reasonI am told that billing is investigating me even though I have a very very long history with them and near perfect creditThis just happened again today and I called my *** card to inform them of this and was informed they had approved the use of my cardSo once again for inexplicable reasons they have held up my order

Initial Business Response /* (1000, 5, 2015/03/09) */
Walmart.com received a Revdex.com complaint from Mr*** *** regarding his refund request for order#XXXXXXXXXXXXXWe thank you for the opportunity to address Mr***' concerns and appreciate the time he has taken to provide us with
his feedback and comments
After we received Mr***' complaint, we reviewed his Walmart.com account and order historyWe contacted Mr*** and advised that due to his return history, his account has been closedAs such, any future orders will be canceled
Again, we thank Mr*** for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
*** J
Walmart.com
Initial Consumer Rebuttal /* (3000, 8, 2015/03/11) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I would like to know how returning one or two items is an issue?
Final Business Response /* (4000, 10, 2015/03/26) */
Walmart.com received Mr*** ***' additional rebuttal arising from his original Revdex.com complaintOn March, 4, Mr*** was refunded $We contacted Mr*** and advised that due to his return history, his account has been closedAs such, any future orders will be canceledWalmart has nothing further at this timeWalmart.com considers this matter closed at this timeHowever, if either of you have any further questions or comments please feel free to contact us
Sincerely,
*** J
Walmart.com
Final Consumer Response /* (2000, 12, 2015/03/31) */
(The consumer indicated he/she ACCEPTED the response from the business.)

I do quite some shopping on *** since same products with good priceShipping is mostly fast and good
But recently it's so badI had an item opened like half a year agoToday, I got a package with partially opened (like one hand can go through) And one of my items is opened and stolenIt's just a few dollars stuffBut it really sucks
The shipping is by ***Only happened when it's from ***I can get the refund backBut still ridiculousThief in ***? or shipping path?

Initial Business Response /* (1000, 12, 2014/02/27) */
Walmart.com received a Revdex.com complaint from Ms*** *** regarding the Gateway Red 17.3" NV76R43u Laptop PC with Intel Core iX-XXXXM Processor, 6GB Memory, 500GB Hard Drive and Windows she did not receiveWe thank you for the
opportunity to address Ms***'s concerns and appreciate the time she has taken to provide us with her feedback and comments
After we received Ms***'s complaint, we reviewed her Walmart.com account and order historyWe have contacted the Fedex team to get details of the delivery of the Gateway Red 17.3" NV76R43u Laptop PC with Intel Core iX-XXXXM Processor, 6GB Memory, 500GB Hard Drive and Windows They have confirmed that it was delivered on November 21, and signed for by B***The package was pounds and in the package contained the computer and flash driveOur records show that she has filed a dispute with her card provider and was concluded that we have won that dispute as the delivery was signed forWe contacted Ms*** via email informing her of this information, but have not heard back from herAs such, Walmart.com considers this matter closed
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
***
Walmart.com

Initial Business Response /* (1000, 8, 2014/10/10) */
Walmart.com received Mr***'s additional rebuttal arising from his original Revdex.com complaintAfter we reviewed his complaint, we reviewed his Walmart.com account and order historyWe see that Mr*** has a history of returning
itemsUnfortunately, due to this, he will need to dispute the charges with his financial providerIn light of these events, Walmart.com considers this matter closed at this timeIf either of you have any further questions or comments, please feel free to contact us
Sincerely,
***
Walmart.com
Initial Consumer Rebuttal /* (3000, 10, 2014/10/16) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Walmart has clearly paid no attention to my complaint and the detailsThere is no "additional rebuttal arising from my original Revdex.com complaint"I never filed two complaints for this matter, this is my only complaint
You guys have failed to successfully comprehend my claimI do have several returns because I have several orders with your businessI have stated, in my original complaint, that I have already disputed the amount with my credit card agencyI lost the dispute because the return receipt you guys provided me stated "cash tender", when I did not receive cashI have stated that previouslyThe manager stated that the "cash tender" was an error and that I would receive my reimbursement of $on my original form of paymentMy original form of payment was on my Wells Fargo Visa credit card accountI never received that credit because she probably never processed itI assume that she pocketed the cash when I walked awayI would have believed her if she was not taking minutes to process my return, even though I had an invoice and my credit card that I used to pay for the online orderI can no longer dispute it with my credit agency because it is out of date and there is nothing they could doThey have stated it is the error of the merchant and that the merchant should manually reimburse me nowThere is no way I would receive cash on a $return from a credit card orderWalmart Online needs to think that one through and read my complaints carefullyYou can send me a reimbursement check of $to my address
*** ***
*** XXXXX
Final Business Response /* (4000, 17, 2014/12/22) */
Mr***,
As stated prior, we will not be refunding for this itemWalmart considers this matter closed
Sincerely,
***
Final Consumer Response /* (4200, 19, 2014/12/28) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Never received my refund

Initial Business Response /* (1000, 10, 2014/11/24) */
*** received a Revdex.com complaint from *** *** regarding his order for Vita Coconut WaterWe thank you for the opportunity to address his concerns and appreciate the time he has taken to provide us with his feedback and
comments
After we received *** ***'s complaint, we reviewed his *** account and order history*** *** placed an order for Vita Coconut Water, (Pack of 12)There was a mistake on our website and *** *** was issued individual Vita Coconut WatersThe website has been updated to reflect accurate informationMs*** requested a refund for his orderAs a one-time we have issued him a refundAs such, *** considers this matter closed
Again, we thank *** *** for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at *** between the hours of 8am - 5pm, Pacific Time
Sincerely,
***
***

Complaint: ***I am rejecting this response because: I do not consider this matter closed to my satisfaction.
Sincerely,*** ***

Initial Business Response /* (1000, 16, 2014/12/05) */
RE: *** ***/Revdex.com Case
*** received a Revdex.com complaint from *** *** ***We thank you for the opportunity to address *** ***'s concerns and appreciate the time he has taken to provide us with his feedback and
comments
After we received ***'s complaint, we reviewed his *** account and order historyWe have confirmed that *** *** filed a charge back for his order with ***On December 3, and December 4, 2014, we notified *** *** of these details and advised him to contact us if he still needed assistanceWe have not heard back from himIn light of this, *** considers this matter closedHowever, *** *** is more than welcome to contact us if he has any follow up questions or concerns
Again, we thank *** *** for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at *** between the hours of 8am -5pm, Pacific Time
Sincerely,
***
***