Walmart.com

Initial Business Response /* (1000, 5, 2014/03/20) */
Walmart.com received a Revdex.com complaint from [redacted] regarding an order he placed on May 13, 2013 for a 5 Piece Spinner Luggage Set which he was double billed. We thank you for the opportunity to address Mr. [redacted]'s concerns and...

appreciate the time he has taken to provide us with his feedback and comments.
After we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. Mr. [redacted] was double billed in the amount of $159.99. We apologized for the inconvenience this may have caused. $159.99 was refunded to Mr. [redacted]'s Bill Me Later account on May 23rd, 2013. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com
Initial Consumer Rebuttal /* (3000, 7, 2014/03/25) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The credit they gave was for the return of the item not the double charges
Final Business Response /* (4000, 9, 2014/04/03) */
Walmart.com received Mr. [redacted]'s additional rebuttal arising from his original Revdex.com complaint. We have researched Mr. [redacted]'s account and advised him we need the tracking number that was used for the return as we do not have a record of it. We advised Mr. [redacted] if he finds this information to give us a call. To date, we have not heard from him. In light of these events, Walmart.com considers this matter closed at this time. If either of you have any further questions or comments, please feel free to contact us.
Sincerely,
[redacted]
Walmart.com

Initial Business Response /* (1000, 15, 2014/12/04) */
[redacted] received a Revdex.com complaint from **. [redacted] regarding the order she attempted to place for an Element TV. We thank you for the opportunity to address her concerns and appreciate the time she has taken to provide us with...

her feedback and comments.
After we received **. [redacted]'s complaint, we reviewed her [redacted] account and order history. Unfortunately, our records indicate that the item quickly went out of stock and her order was canceled. Please note, while we try to keep our website updated at all times, there may be instances where some items are briefly listed as available, when in fact, they are no longer available. We have issued **. [redacted] a $183.00 eGift Card for the difference of the TV to put towards the purchase of a new one. We left **. [redacted] a message with this information. As such, [redacted] considers this matter closed.
Again, we thank **. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at [redacted] between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
[redacted]

Initial Business Response /* (1000, 5, 2016/02/19) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding her recent order. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. On November 30, 2015, Ms. [redacted] placed an order for a 26" Schwinn Women's Bike to be picked up at her local Walmart store. When she arrived at the store to pick up her order, she noticed the bike would not meet her needs. The order was canceled at that time. Normally when orders are canceled, a refund is automatically issued back to the original method of payment. Due to a system error, this did not happen. Once we were made aware of this issue, we partnered with our local store to care of the [redacted]. We contacted Ms. [redacted] and advised her to come into the store to pick up her refund as well as a $20.00 gift card for the inconvenience. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted].
Walmart.com

Initial Business Response /* (1000, 5, 2015/01/28) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] regarding his request to be refunded for order#XXXXXXXXXXXXX. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide...

us with his feedback and comments.
After we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. We researched Mr. [redacted]'s order for 3- Dixie Coffee Dreams Design PerfecTouch 12 Ounce Paper Hot Cups, 500ct. We advised that some customers were sent smaller quantities when they ordered large quantities of these products. They were charged for the smaller amount. Because this order was not fulfilled by Walmart.com, we are not able to refund Mr. [redacted]. We have escalated his refund request to Circuit City. Mr. [redacted]'s refund was processed on January 27, 2015. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] J.
Walmart.com

Initial Business Response /* (1000, 5, 2015/12/30) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding her refund request for a cancelled order. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us...

with her feedback and comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. We have attempted to reach Ms. [redacted] both by phone and email and we have not heard back. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] J.
Walmart.com
Initial Consumer Rebuttal /* (2000, 7, 2015/12/31) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I did get my refund

Initial Business Response /* (1000, 11, 2016/01/19) */
Walmart.com received a Revdex.com complaint from Mr. ** in regards to his recent order. We thank you for the opportunity to address Mr. **'s concerns and appreciate the time he has taken to provide us with his feedback and comments.
After...

Walmart.com received Mr. **'s complaint, we reviewed his account and order history. Unfortunately, the order he placed on December 4, 2015 was lost in transit. Mr. ** was advised to place a new order and we offered to match the original sale price and cover his shipping costs. We're very sorry for the inconvenience and have ensured that all of the coaching opportunities surrounding the original order have been handled. As such, Walmart.com considers this matter closed.
Again, we thank Mr. ** for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com

Initial Business Response /* (1000, 10, 2014/11/03) */
Walmart.com received a Revdex.com complaint from [redacted] regarding a Revdex.com complaint. We thank you for the opportunity to address her concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
After we received Ms. [redacted] complaint, we reviewed her Walmart.com account and order history. We left a message for [redacted] Owen's on October 23rd, and sent her an email on October 27th and we have not heard back from her. In light of these events, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am -5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com
Initial Consumer Rebuttal /* (3000, 12, 2014/11/05) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I never received a call from the company, further more I did receive an email from them but have to call during their business hours and have not had a chance to call them back. This case is NOT resolved. I am willing to call them but in the email, they did not provide me with any information as to who I need to ask for once I call, I don't know if they will know about the case by name or if I need to provide a case number or order number. Truly all I want is to be given the item I purchased. And since it was WalMart's mistake that they advertised something which they did not have, then never sent me anything indicating I would not receive the item I had paid for, I feel the best resolution would be for them to provide me with a DVD copy of Supernatural Season 9. I received only a blu-ray copy and what I bought was the blu-ray plus dvd, so that is really all I'm looking for. Also I feel it is their responsibility to provide the resolution information in their emails, I have already called them before I ever filed a case with the Revdex.com and it was a complete run around. Nobody I spoke to was willing to help and I had to ask to be transferred to the manager, going through that procedure 3 times and still getting no where, no resolution, and being side stepped at every turn. I really am not very happy to call them and go through that process again and get nothing in return. Thank you for your time in this matter.
Final Business Response /* (4000, 14, 2014/11/18) */
Walmart.com received Ms. [redacted] additional rebuttal arising from her original Revdex.com complaint. We have issued Ms. [redacted] a $50.00 eGift Card for her troubles. In light of these events, Walmart.com considers this matter closed at this time. If either of you have any further questions or comments, please feel free to contact us.
Sincerely,
[redacted]
Walmart.com

Initial Business Response /* (1000, 5, 2014/07/24) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding the order that was sent to the wrong address. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide...

us with her feedback and comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. After reviewing her account, our records show that the order was shipped to the shipping address that was inputted. Ms. [redacted] forgot to update her shipping address. Because the order had already been fulfilled, we were not able to cancel the order. Since the order was delivered to the shipping address, we will not refund the order. However, as a courtesy, we have issued an Egift Card for the refund, so Ms. [redacted] can repurchase the item. As such, Walmart considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time or email us at [redacted]@walmart.com
Sincerely,
[redacted]
Walmart.com

Initial Business Response /* (1000, 10, 2016/01/11) */
Walmart.com received a Revdex.com complaint from [redacted] regarding his recent order. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his feedback and...

comments.
After we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. On December 13, 2015, Mr. [redacted] placed an order for The Last Starfighter (25th Anniversary Edition) movie for same day pick up at his local store. When the store went to fulfill the order, the item was out of stock and the order had to be canceled. We do apologize for the inconvenience this caused Mr. [redacted]. We have placed a free order for the movie to have it shipped to Mr. [redacted]'s address. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] L.
Walmart.com

Initial Business Response /* (1000, 10, 2014/09/22) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding her order placed on September 9th for an ASUS Tablet. We thank you for the opportunity to address her concerns and appreciate the time she has taken to provide us...

with her feedback and comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. Our records indicate that we were unable to cancel her order because we had already started to fulfill it when she contacted us. Also, our records indicate that Ms. [redacted] picked up her item at the store on September 16th at 7:13 p.m. We left Ms. [redacted] phone messages on September 18th & 19th and emailed her on also on September 19th and have not heard back from her. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am -5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com
Initial Consumer Rebuttal /* (3000, 12, 2014/09/29) */
(The consumer indicated he/she DID NOT accept the response from the business.)
1. You are calling me during work time
2. I did not pick it up , I had to go in person to return it
Because you claim that two min after placing an order online , its too late to cancel
Final Business Response /* (4000, 14, 2014/10/09) */
Walmart.com received Ms. [redacted]'s additional rebuttal arising from her original Revdex.com complaint. We would like to apologize to Ms. [redacted] for the inconvenience she experienced with her order. Unfortunately, we were not able to cancel her order as the order was in the fulfillment process. We have issued Ms. [redacted] a $20.00 eGift Card for her troubles. In light of these events, Walmart.com considers this matter closed at this time. If either of you have any further questions or comments, please feel free to contact us.
Sincerely,
[redacted]
Walmart.com
Final Consumer Response /* (4200, 16, 2014/10/15) */
(The consumer indicated he/she DID NOT accept the response from the business.)
You did not resolve anything
The order was never cancelled and I was forced
To get bother products
BTW you owe me those $20 for a promo in your site
You offered $10 GC for trying free shipping

Walmart.com received a Revdex.com complaint from [redacted] regarding a recent order placed on [redacted] account. We thank you for the opportunity to address [redacted] concerns and appreciate the time [redacted] has taken...

to provide us with her feedback and comments.
 
After we received [redacted] complaint, we reviewed [redacted] Walmart.com account and order history. Due to a system error that has since been addressed, the original refund of $12.95 was not processed. We're sorry for the inconvenience that Mr. and [redacted] have experienced with this order. The refund has been posted today 11/4/16 and will be posted to the original method of payment within 3-5 business days. Walmart.com considers this matter closed but we encourage Mr. and [redacted] to contact us if they need assistance in the future.
 
Again, we thank [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at [redacted] between the hours of 8am – 5pm, Pacific Time.
 
Sincerely,
 
[redacted]
Walmart.com

Initial Business Response /* (4000, 9, 2014/07/28) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding her PIN for the Net10 2-Line Family Plan Unlimited Talk /Text& Data (500MB@4G) / 30 Days- $75 (Email Delivery) of order#XXXXXXXXXXXXX. We thank you for the...

opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. We were able to obtain the PIN for the Net10 2-Line Family Plan Unlimited Talk /Text& Data (500MB@4G) / 30 Days- $75 (Email Delivery). Per our policy, there are no returns or refunds on prepaid cellular phone cards and electronically fulfilled PINs or minutes. We have contacted Ms. [redacted] and in order to provide her with the best resolution possible, we have offered a $40.00 gift card along with the PIN number due to the inconvenience and delays. We have not heard back from Ms. [redacted]. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] J.
Walmart.com
Initial Consumer Rebuttal /* (4200, 11, 2014/07/30) */
(The consumer indicated he/she DID NOT accept the response from the business.)
First of all, the gift was only going to be $37 and I do not want a gift card because I do not plan on shopping at walmart again. Also, I did not need the pin because I spent more money going somewhere else for my service. I have already started disputing the charges. Walmart was a little too late in helping me, so I am out the cost of the pin and some, so a gift card to walmart would not do anything for me. Victoria states that she did not hear back from me, but I told her no about the pin and no about the gift card. And she did not offer them together like she is stating. She offered me the pin and I told her no because I got service somewhere else because my husband needed his phone and then she called me back 2 days later and told me about the $37 gift card to walmart and I said no because I will not be shopping there again. As far as the pins being "fulfilled" that is not true. Yes of course I opened the email that they sent because I wanted to use my product, it wasn't until I opened the email that I found out that I did not receive all of my product. If I hadn't opened the email then I would have never known.

Initial Business Response /* (1000, 10, 2016/01/13) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding her recent order. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and comments.
After we...

received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. On December 3, 2015, Ms. [redacted] placed an order for a LEGO Architecture United Nations Headquarters Building Set and two boxes of cereal bars. The order was delayed in transit and the item did not arrive by the expected delivery date. We apologize for any misunderstand while speaking with our [redacted] service department. We contacted Ms. [redacted], confirmed that she had received the order and applied a 10% discount to the order to cover the shipping cost. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] B.
Walmart.com
Initial Consumer Rebuttal /* (2000, 12, 2016/01/15) */
(The consumer indicated he/she ACCEPTED the response from the business.)
It's not worth anymore of my time dealing with this.

Initial Business Response /* (1000, 6, 2015/09/07) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding her cancelled 24" Roadmaster Granite Peak Girls' Bike. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to...

provide us with her feedback and comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. We have spoken with Ms. [redacted] and she advised us that she was attempting to make this purchase in order to receive a special promotion with her credit card provider American Express. When the bike was cancelled from her order, she was no longer eligible for the promotion. For all of the inconvenience, we have issued Ms. [redacted] a $30.00 eGift card. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] J.
Walmart.com

Initial Business Response /* (1000, 5, 2014/09/09) */
Walmart.com received a Revdex.com complaint from [redacted] regarding her issue with a notebook computer she ordered. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with...

her feedback and comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. When we spoke with Ms. [redacted] she advised us that she sent her notebook to Dell for the repair. We apologized to Ms. [redacted] for the inconvenience. Ms. [redacted] mentioned that the 15 day return policy should be extended. We will escalate her concerns to the proper department for review. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am -5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com

Initial Business Response /* (1000, 10, 2014/08/18) */
RE: [redacted]/Revdex.com Case
Walmart.com received a Revdex.com complaint from Mr. [redacted]. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his feedback and...

comments.
After reviewing Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. We have confirmed that Mr. [redacted] purchased a different model filtration system that was more expensive than the model he originally purchased that was covered under his warranty. As a result, he was provided a gift card from the warranty group for $148.73. However, as a courtesy, we have issued him a refund of $68.89 back to the original method of payment. On August 18, 2014, we spoke with Mr. [redacted] and explained these details. We confirmed that he no longer needed assistance. In light of this, Walmart.com considers this case closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] M.
Walmart.com
Initial Consumer Rebuttal /* (2000, 12, 2014/08/20) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Yes I accept the refund as resolution, but I did not purchase a different more expensive model to replace the one that failed (although I'm sure it sounds better for them to say that). It was either not on sale, or the price had gone up which should have been covered under the REPLACEMENT WARRANTY.

Initial Business Response /* (1000, 10, 2015/01/30) */
RE: [redacted]/Revdex.com Case
Walmart.com received a Revdex.com complaint from Ms. [redacted]. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and comments. ...


After reviewing Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. We have processed a refund for her order on January 22, 2015 due to remorse. Unfortunately, the refund we processed could not be completed as Ms. [redacted] filed a chargeback claim with PayPal who refunded her. On January 30, 2015, we sent Ms. [redacted] an email apologizing for the inconvenience and explained the above details. In light of this, Walmart.com considers this case closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] M.
Walmart.com
Initial Consumer Rebuttal /* (2000, 12, 2015/02/05) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Complaint: [redacted]I am rejecting this response because: It is plain out false advertising! In every response they have admitted it is their mistake that it was advertised at that price. Now I have fought this back and fourth with getting no where except them saying it was our error and they are not honoring it. It's false advertising bottom line and they should have to honor it. I have complete screen shots of the order and the price shown and the item from beginning to the end of placing my order. They canceled it because they messed up and I feel 100% they should honor it when they have admitted each time it was their mistake.Sincerely,[redacted]

Initial Business Response /* (1000, 15, 2014/11/24) */
RE: [redacted]/Revdex.com Case
Walmart.com received a Revdex.com complaint from Mr. [redacted]. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his feedback and...

comments.
After we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. We have confirmed that his order was cancelled on the same day it was placed as it was no longer in stock. When an order is placed for Pick Up Today, an associate at the store will gather the items they've requested online. If the store does not have the item in inventory, our system checks surrounding stores within a 50 mile radius for the inventory. If the item cannot be located, the order is cancelled. If the item is available in one of our warehouses, a new order is generated for Site to Store delivery. When this happens, we send the [redacted] an email notifying them of the changes and provide the new delivery date. Unfortunately, the item Mr. [redacted] ordered became out of stock and a new order was generated. We have confirmed that Mr. [redacted]'s order was picked up on November 23, 2014. On November 24, 2014, we sent him an email explaining these details. We provided our contact information so Mr. [redacted] could contact us back if he still needed assistance. We have not heard back from him. In light of this, Walmart.com considers this matter closed. However, Mr. [redacted] is more than welcome to contact us if he has any follow up questions or concerns.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am -5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com

Initial Business Response /* (1000, 10, 2014/09/09) */
The picture of the screen that the customer sent in clearly shows a central point of impact on the lCD screen. If the screen was cracked due to something internal it would not have a central impact point just a crack. This type of damage...

is not covered by the 1 year warranty that comes with the TV. We spoke to the customer and the Walmart rep and the Walmart rep promised the customer that he would get the customer a replacement.
Initial Consumer Rebuttal /* (3000, 13, 2014/09/11) */
(The consumer indicated he/she DID NOT accept the response from the business.)
No, I am not happy with their response. Nobody promised me any replacement at all. I have asked both parties to send a technician out to inspect the unit and they have not done so yet they are quick to call it physical damage based off a picture. I have video showing there is no physical damage whatsoever to the unit not even a crack or chip in the corners of the unit. However, neither party has asked to see the video. Please keep in mind that this occurrence started back on July 31st, I strongly believe nobody has to or should wait that long for a resolution. I am under two warranties that neither party is upholding. I feel Wal-Mart is the 100% responsible party in this matter because I purchased the product through Walmart.com not any other company, I also purchased their three year extended warranty. The only thing I have received is two months of back and forth with inconsiderate, unprofessional, rude and obnoxious reps who wish to hang up on the customer when they are asking to speak to a supervisor. If they are not going to uphold their warranty I would at the least like my money back from the warranty which was $40 since I clearly paid for something I am not receiving.
Final Business Response /* (4000, 15, 2014/09/19) */
RE: [redacted] /Revdex.com Case
Walmart.com received Mr. [redacted]'s rebuttal arising from his original Revdex.com complaint. After receiving Mr. [redacted]'s rebuttal, we contacted him on September 19, 2014. Although the damages to his TV were not covered under the Walmart Product Care Plan, we have issued him a one-time courtesy refund. During our conversation, we confirmed he no longer needed assistance. However, we provided our direct number so Mr. [redacted] could contact us if he still needed assistance. In light of this, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] M.
Walmart.com