Walmart.com

Initial Business Response /* (1000, 10, 2015/11/10) */
Walmart.com received a Revdex.com complaint from [redacted] regarding issues she experienced with her recent order. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with...

her feedback and comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. On October 26, 2015, Ms. [redacted] placed an order for an Imperial Diamond Ring. Due to a delay in processing, the ring was not shipped on time and in turn was late in arriving at her local Walmart store.
I am so sorry for any inconvenience or frustration this may have caused her We contacted Ms. [redacted] and confirmed that her order was delivered and picked up from the store. For the inconvenience, we sent her a $25.00 eGift Card that can be used online or in the store. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] M.
Walmart.com

Initial Business Response /* (1000, 5, 2014/09/30) */
Walmart.com received a Revdex.com complaint from [redacted] regarding a recent order she placed which was canceled. We thank you for the opportunity to address her concerns and appreciate the time she has taken to provide us with her feedback...

and comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. Ms. [redacted] has a history of returning items. Unfortunately, due to this, we have made the decision that it is in our best interest to cancel her orders. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am -5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com
Initial Consumer Rebuttal /* (3000, 7, 2014/10/06) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Out of a hundred items, I have maybe returned 10...which shouldn't matter because if an item is damaged during transit, it is walmart ' s responsibility. This resolution is completely unacceptable.
Final Business Response /* (4000, 9, 2014/10/12) */
Walmart.com received Ms. [redacted]'s additional rebuttal arising from her original Revdex.com complaint. Ms. [redacted]'s order history has been reviewed. She has a history of return abuse. Her account has been blocked. In light of these events, Walmart.com considers this matter closed at this time. If either of you have any further questions or comments, please feel free to contact us.
Sincerely,
[redacted]
Walmart.com

Initial Business Response /* (1000, 10, 2016/01/11) */
Walmart.com received a Revdex.com complaint from [redacted] regarding his recent order. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his feedback and...

comments.
After we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. On December 13, 2015, Mr. [redacted] placed an order for The Last Starfighter (25th Anniversary Edition) movie for same day pick up at his local store. When the store went to fulfill the order, the item was out of stock and the order had to be canceled. We do apologize for the inconvenience this caused Mr. [redacted]. We have placed a free order for the movie to have it shipped to Mr. [redacted]'s address. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] L.
Walmart.com

Initial Business Response /* (1000, 5, 2014/03/20) */
Walmart.com received a Revdex.com complaint from [redacted] regarding an order he placed on May 13, 2013 for a 5 Piece Spinner Luggage Set which he was double billed. We thank you for the opportunity to address Mr. [redacted]'s concerns and...

appreciate the time he has taken to provide us with his feedback and comments.
After we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. Mr. [redacted] was double billed in the amount of $159.99. We apologized for the inconvenience this may have caused. $159.99 was refunded to Mr. [redacted]'s Bill Me Later account on May 23rd, 2013. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com
Initial Consumer Rebuttal /* (3000, 7, 2014/03/25) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The credit they gave was for the return of the item not the double charges
Final Business Response /* (4000, 9, 2014/04/03) */
Walmart.com received Mr. [redacted]'s additional rebuttal arising from his original Revdex.com complaint. We have researched Mr. [redacted]'s account and advised him we need the tracking number that was used for the return as we do not have a record of it. We advised Mr. [redacted] if he finds this information to give us a call. To date, we have not heard from him. In light of these events, Walmart.com considers this matter closed at this time. If either of you have any further questions or comments, please feel free to contact us.
Sincerely,
[redacted]
Walmart.com

Initial Business Response /* (1000, 10, 2016/01/13) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding her recent order. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and comments.
After we...

received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. On December 3, 2015, Ms. [redacted] placed an order for a LEGO Architecture United Nations Headquarters Building Set and two boxes of cereal bars. The order was delayed in transit and the item did not arrive by the expected delivery date. We apologize for any misunderstand while speaking with our [redacted] service department. We contacted Ms. [redacted], confirmed that she had received the order and applied a 10% discount to the order to cover the shipping cost. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] B.
Walmart.com
Initial Consumer Rebuttal /* (2000, 12, 2016/01/15) */
(The consumer indicated he/she ACCEPTED the response from the business.)
It's not worth anymore of my time dealing with this.

Initial Business Response /* (1000, 10, 2014/11/03) */
Walmart.com received a Revdex.com complaint from [redacted] regarding a Revdex.com complaint. We thank you for the opportunity to address her concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
After we received Ms. [redacted] complaint, we reviewed her Walmart.com account and order history. We left a message for [redacted] Owen's on October 23rd, and sent her an email on October 27th and we have not heard back from her. In light of these events, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am -5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com
Initial Consumer Rebuttal /* (3000, 12, 2014/11/05) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I never received a call from the company, further more I did receive an email from them but have to call during their business hours and have not had a chance to call them back. This case is NOT resolved. I am willing to call them but in the email, they did not provide me with any information as to who I need to ask for once I call, I don't know if they will know about the case by name or if I need to provide a case number or order number. Truly all I want is to be given the item I purchased. And since it was WalMart's mistake that they advertised something which they did not have, then never sent me anything indicating I would not receive the item I had paid for, I feel the best resolution would be for them to provide me with a DVD copy of Supernatural Season 9. I received only a blu-ray copy and what I bought was the blu-ray plus dvd, so that is really all I'm looking for. Also I feel it is their responsibility to provide the resolution information in their emails, I have already called them before I ever filed a case with the Revdex.com and it was a complete run around. Nobody I spoke to was willing to help and I had to ask to be transferred to the manager, going through that procedure 3 times and still getting no where, no resolution, and being side stepped at every turn. I really am not very happy to call them and go through that process again and get nothing in return. Thank you for your time in this matter.
Final Business Response /* (4000, 14, 2014/11/18) */
Walmart.com received Ms. [redacted] additional rebuttal arising from her original Revdex.com complaint. We have issued Ms. [redacted] a $50.00 eGift Card for her troubles. In light of these events, Walmart.com considers this matter closed at this time. If either of you have any further questions or comments, please feel free to contact us.
Sincerely,
[redacted]
Walmart.com

Initial Business Response /* (1000, 11, 2016/01/19) */
Walmart.com received a Revdex.com complaint from Mr. ** in regards to his recent order. We thank you for the opportunity to address Mr. **'s concerns and appreciate the time he has taken to provide us with his feedback and comments.
After...

Walmart.com received Mr. **'s complaint, we reviewed his account and order history. Unfortunately, the order he placed on December 4, 2015 was lost in transit. Mr. ** was advised to place a new order and we offered to match the original sale price and cover his shipping costs. We're very sorry for the inconvenience and have ensured that all of the coaching opportunities surrounding the original order have been handled. As such, Walmart.com considers this matter closed.
Again, we thank Mr. ** for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com

Initial Business Response /* (1000, 10, 2014/09/09) */
The picture of the screen that the customer sent in clearly shows a central point of impact on the lCD screen. If the screen was cracked due to something internal it would not have a central impact point just a crack. This type of damage...

is not covered by the 1 year warranty that comes with the TV. We spoke to the customer and the Walmart rep and the Walmart rep promised the customer that he would get the customer a replacement.
Initial Consumer Rebuttal /* (3000, 13, 2014/09/11) */
(The consumer indicated he/she DID NOT accept the response from the business.)
No, I am not happy with their response. Nobody promised me any replacement at all. I have asked both parties to send a technician out to inspect the unit and they have not done so yet they are quick to call it physical damage based off a picture. I have video showing there is no physical damage whatsoever to the unit not even a crack or chip in the corners of the unit. However, neither party has asked to see the video. Please keep in mind that this occurrence started back on July 31st, I strongly believe nobody has to or should wait that long for a resolution. I am under two warranties that neither party is upholding. I feel Wal-Mart is the 100% responsible party in this matter because I purchased the product through Walmart.com not any other company, I also purchased their three year extended warranty. The only thing I have received is two months of back and forth with inconsiderate, unprofessional, rude and obnoxious reps who wish to hang up on the customer when they are asking to speak to a supervisor. If they are not going to uphold their warranty I would at the least like my money back from the warranty which was $40 since I clearly paid for something I am not receiving.
Final Business Response /* (4000, 15, 2014/09/19) */
RE: [redacted] /Revdex.com Case
Walmart.com received Mr. [redacted]'s rebuttal arising from his original Revdex.com complaint. After receiving Mr. [redacted]'s rebuttal, we contacted him on September 19, 2014. Although the damages to his TV were not covered under the Walmart Product Care Plan, we have issued him a one-time courtesy refund. During our conversation, we confirmed he no longer needed assistance. However, we provided our direct number so Mr. [redacted] could contact us if he still needed assistance. In light of this, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] M.
Walmart.com

Initial Business Response /* (1000, 10, 2014/11/26) */
[redacted] received a Revdex.com complaint from [redacted] regarding her issue with a replacement computer she received. We thank you for the opportunity to address [redacted]'s concerns and appreciate the time she has taken to...

provide us with her feedback and comments.
After we received [redacted]'s complaint, we reviewed her [redacted] account and order history. [redacted] was advised to contact the manufacturer. We have confirmed that she has contacted them and is dealing with them directly. As such, [redacted] considers this matter closed.
Again, we thank [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at [redacted] between the hours of 8am -5pm, Pacific Time.
Sincerely,
[redacted]
[redacted]
Initial Consumer Rebuttal /* (3000, 12, 2014/11/29) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I am NOT dealing with the manufacturer warranty is NOT what I paid extra for. I want Walmart to address this. My computer was supposed to be protected for 3 years through Walmart and that is what I expect.
Final Consumer Response /* (4200, 16, 2014/12/08) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I paid for a 3 yr warrenty and until Walmart fullfills that 3 yr warrenty the matter is NOT closed, I was sent the SAME computer with the SAME problem, this should tell Walmart something, there is an issue wirh this brand and model. The matter is NOT resolved and until Walmart makes good on the 3 yr warrenty that I purchaed in good faith it is NOT going to be. The warrenty for the maufacturer ran out a year after the orginal purchase.
Final Business Response /* (4000, 19, 2014/12/18) */
[redacted] received [redacted]'s additional rebuttal arising from her original Revdex.com complaint. We have advised [redacted] that once the product is replaced it does fulfill the service plan and service cannot be set up on the replacement computer. [redacted] will need to contact the manufacturer and work with them going forward. In light of these events, [redacted] considers this matter closed at this time. If either of you have any further questions or comments, please feel free to contact us.
Sincerely,
[redacted]
[redacted]

Initial Business Response /* (1000, 5, 2015/12/10) */
Walmart.com received a Revdex.com complaint from [redacted] regarding her recent order. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. On November 30, 2015, Ms. [redacted] placed an order for an Xbox One bundle console. Please know, Walmart.com takes great care to properly verify all purchases made on our site. Our records indicate that her order did not pass [redacted] finance screenings which caused it to cancel. We have escalated this to our billing team and they have put Ms. [redacted]'s account in a positive state. Her orders should process successfully in the future. We have escalated all coaching opportunities to the appropriate team to review and address. We contacted Ms. [redacted] and she has advised that she purchased the items elsewhere. For the inconvenience, we have issued her a $50 Egift card. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] L.
Walmart.com

Initial Business Response /* (1000, 5, 2014/02/25) */
RE: Revdex.com Case # XXXXXXXX
Walmart.com received a Revdex.com complaint from Mr. [redacted] regarding order XXXXXXX-XXXXXX. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to...

provide us with his feedback and comments.
After we received Mr. [redacted]'s complaint, we immediately took corrective action to rectify his issue. We have forwarded his concerns to the appropriate department. In addition, we issued him a $10 egift card under order XXXXXXX-XXXXXX to help him with his next purchase and to compensate him for the inconvenience. We informed him under incident XXXXXX-XXXXXX about the $10 egift card we sent him and advised him to contact us if he still needed assistance. We have not heard back from him. In light of this, Walmart.com considers this matter resolved. However, Mr. [redacted] is always welcome to contact us if he has any follow up questions or concerns.
Again, we thank Ms. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com
Final Consumer Response /* (2000, 7, 2014/02/26) */
(The consumer indicated he/she ACCEPTED the response from the business.)
How many others do not go through the trouble I did and are charged $10 for "free" shipping?

Initial Business Response /* (1000, 5, 2014/12/18) */
RE: [redacted]/Revdex.com Case
[redacted] received a Revdex.com complaint from [redacted]. We thank you for the opportunity to address [redacted]'s concerns and appreciate the time he has taken to provide us with his feedback and...

comments.
After we received [redacted]'s complaint, we reviewed his account records and purchase history. We could only locate two orders from December 17, 2012 and April 23, 2013. On December 17, 2014 and December 18, 2014 we advised [redacted] to contact us back with the product he was referring to and an order number if he made a purchase so we could better assist him. We have not heard back from him. In light of this, [redacted] considers this case closed. However, [redacted] is more than welcome to contact us if he has any follow up questions or concerns.
Again, we thank [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at [redacted] between the hours of 8am -5pm, Pacific Time.
Sincerely,
[redacted]
[redacted]

Walmart.com received a Revdex.com complaint from [redacted] regarding a recent order placed on [redacted] account. We thank you for the opportunity to address [redacted] concerns and appreciate the time [redacted] has taken...

to provide us with her feedback and comments.
 
After we received [redacted] complaint, we reviewed [redacted] Walmart.com account and order history. Due to a system error that has since been addressed, the original refund of $12.95 was not processed. We're sorry for the inconvenience that Mr. and [redacted] have experienced with this order. The refund has been posted today 11/4/16 and will be posted to the original method of payment within 3-5 business days. Walmart.com considers this matter closed but we encourage Mr. and [redacted] to contact us if they need assistance in the future.
 
Again, we thank [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at [redacted] between the hours of 8am – 5pm, Pacific Time.
 
Sincerely,
 
[redacted]
Walmart.com

Initial Business Response /* (1000, 5, 2015/04/14) */
Tuesday, April 14, 2015
Filed Electronically
California Revdex.com
Dispute Resolution Support
RE: [redacted] Revdex.com Complaint Case# XXXXXXXX Ticket# XXXXXXXX
Dear [redacted],
Thank you for your...

correspondence regarding [redacted]'s recent experience at one of our Walmart stores.
Our goal is to assist her and research her concern. We would request at this time the store's four digit ID number found on any receipt from the store or the correct store address so that we can react to Ms. [redacted]'s concerns with more specificity.
We appreciate your assistance in obtaining this information.
Thank you,
[redacted]
Resolution Specialist
Walmart Stores, Inc.

Complaint: [redacted]I am rejecting this response because: It is plain out false advertising! In every response they have admitted it is their mistake that it was advertised at that price. Now I have fought this back and fourth with getting no where except them saying it was our error and they are not honoring it. It's false advertising bottom line and they should have to honor it. I have complete screen shots of the order and the price shown and the item from beginning to the end of placing my order. They canceled it because they messed up and I feel 100% they should honor it when they have admitted each time it was their mistake.Sincerely,[redacted]

Initial Business Response /* (1000, 5, 2014/07/24) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding the order that was sent to the wrong address. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide...

us with her feedback and comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. After reviewing her account, our records show that the order was shipped to the shipping address that was inputted. Ms. [redacted] forgot to update her shipping address. Because the order had already been fulfilled, we were not able to cancel the order. Since the order was delivered to the shipping address, we will not refund the order. However, as a courtesy, we have issued an Egift Card for the refund, so Ms. [redacted] can repurchase the item. As such, Walmart considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time or email us at [redacted]@walmart.com
Sincerely,
[redacted]
Walmart.com

Initial Business Response /* (1000, 15, 2014/12/04) */
[redacted] received a Revdex.com complaint from **. [redacted] regarding the order she attempted to place for an Element TV. We thank you for the opportunity to address her concerns and appreciate the time she has taken to provide us with...

her feedback and comments.
After we received **. [redacted]'s complaint, we reviewed her [redacted] account and order history. Unfortunately, our records indicate that the item quickly went out of stock and her order was canceled. Please note, while we try to keep our website updated at all times, there may be instances where some items are briefly listed as available, when in fact, they are no longer available. We have issued **. [redacted] a $183.00 eGift Card for the difference of the TV to put towards the purchase of a new one. We left **. [redacted] a message with this information. As such, [redacted] considers this matter closed.
Again, we thank **. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at [redacted] between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
[redacted]

Initial Business Response /* (1000, 5, 2015/01/28) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] regarding his request to be refunded for order#XXXXXXXXXXXXX. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide...

us with his feedback and comments.
After we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. We researched Mr. [redacted]'s order for 3- Dixie Coffee Dreams Design PerfecTouch 12 Ounce Paper Hot Cups, 500ct. We advised that some customers were sent smaller quantities when they ordered large quantities of these products. They were charged for the smaller amount. Because this order was not fulfilled by Walmart.com, we are not able to refund Mr. [redacted]. We have escalated his refund request to Circuit City. Mr. [redacted]'s refund was processed on January 27, 2015. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] J.
Walmart.com

Initial Business Response /* (1000, 5, 2015/05/29) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding the missing item of her order. We thank you for the opportunity to address Ms. [redacted] 's concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. Ms. [redacted]'s order did not include a headboard, because it was not an option to select as she placed the items in her shopping cart. We have spoken with Ms. [redacted] and confirmed there was an issue on the bundle page. We have spoken with Ms. [redacted] in order to resolve the issue. We have issued a $80.00 eGift card to cover the price of a new headboard. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
[redacted] J.
Walmart.com
Initial Consumer Rebuttal /* (2000, 7, 2015/06/03) */
(The consumer indicated he/she ACCEPTED the response from the business.)
[redacted] from Walmart.com called me on 6/29/2015 around 2:48 PM CST and offered the resolution described in their response to Revdex.com, and I accepted the offer. I truly appreciate the Walmart.com's swift response and willingness to resolve the matter as quickly as possible. Only thing that was not mentioned in their response to Revdex.com was their intention of removal and correction of the particular item's web page, which was discussed during the phone conversation. It has been several days since the phone conversation with Walmart.com, but the item's web page has not been removed or modified so far. Since I accepted their resolution, I will not pursue on the correction of the web page; however, I believe that I would be beneficial for Walmart.com to correct the item's web page as soon as possible to avoid future complaints such as mine.
Thank you,

Initial Business Response /* (1000, 6, 2016/03/15) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding her recent order. We thank you for the opportunity to address Ms. [redacted]' concerns and appreciate the time she has taken to provide us with her feedback and comments.
After...

we received Ms. [redacted]' complaint, we reviewed her Walmart.com account and order history. On November 26, 2015, Ms. [redacted] placed an order a Sceptre 40" LED HDTV. She initially tried to cancel the order however it was too far along in processing and could not be canceled. Once the item arrived, she returned it to our returns center via USPS. Normally, once an item reaches our returns center, a refund is automatically processed. When Ms. [redacted]' return arrived at our returns center, it was not properly scanned in and therefore the refund did not process. We do apologize for the inconvenience this has caused. We have processed a full refund for the order back to Ms. [redacted]' original form of payment. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted].
Walmart.com