Walnut Development

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below I contacted Kasey on 11/11/and still have not received a response I have attached my winner's reward information for your review I repeatedly asked representatives to look at the creation date as well as the name on the account this rewards is registered toI was told this is no longer my numberI would like to know why it was changed I allowed a copy worker to place an order through my rewards one timeThe points for my purchase should have gone to this accountI don't know why a different winners circle account was created in store Again I am continuing to deal with individuals who are unable to communicste and deal with awful language barriersI wish to get this issue resolved right away I no longer will be a customer of finishline to due to the lack of communication and no resolutionI have requested a call back from a supervisor through customer service and have yet to receive oneThe level of unprofessional people at this company is ridiculous Regards, [redacted]

Finish Line Inc N Mitthoeffer RdIndianapolis, IN 46235December 14, 2015** [redacted] ***Reference #: [redacted] Dear Mr***:Thank you for notifying us of your complaintWe strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to know.Finish Line is committed to excellence in Customer Service, and everything we do is to focus on providing our customer’s with quality service.I am very sorry that you have not received your refund on order [redacted] I have requested the refund of $again for youPlease allow three to five business days to show posted to your Visa ending in In regards to order [redacted] , I show that your refund of $was refunded to your Visa ending in on 11/8/In addition, I have requested a new Winners Circle reward for you and please allow three to days to receive it by emailThank you again for bringing these matters to our attention.Sincerely,Finish Line Customer Service Department

Dear [redacted] , Thank you for notifying us of your complaint. We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to know. Finish Line is committed to excellence in Customer Service, and everything we do is to focus... on providing our customers with quality service. Per our conversation on 03/26/18, I have resolved the issue of your refund. Please allow three to five business days to receive the credit back onto your account. Also per our conversation you have all of my contact information just in case a situation arises in the future. Again, thank you for bringing these matters to our attention. Sincerely, Finish Line Customer Service Department

Finish Line IncN Mitthoeffer RoadIndianapolis, IN 46235December 3, 2015Ref: [redacted] ** ***Dear Mr***,Thank you for notifying us of your complaint We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to know.Finish Line is committed to excellence in Customer Service, and everything we do is to focus on providing our customers with quality service.I have attempted to contact you at [redacted] and have been unable to reach youTo better assist you I will need to confirm your correct mailing address for your refund I ask that you please contact me directly at 317-899-ext***, and I will be glad to help!Your patronage is important to us, and we hope that you will continue to give us opportunities to serve you.Thank you again for bringing these matters to our attention.Sincerely,Finish Line Customer Service Department

Finish Line NMitthoeffer RdIndianapolis, IN June 7, # [redacted] [redacted] Dear [redacted] , Thank you for notifying us of your complaintWe strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to knowWe’re sorry that you received service that prompted you to contact us with a complaint, and we reget the inconvenience Per our email conversation on 6/7/we have tried to reset your password and are still having log in difficultiesAt this time we will need a different email address to registure an online accountOnce the online account has been registured we can update the email address and move over your available point balance as well as replace the six $reward certificatesRegarding the return of merchandise,I have emailed a free UPS return shipping labelOnce you print this off please take shipment to UPS and once the products are returned your gift card refund will arrive by mail by to business days Inside the shipment please include your name, address, and daytime phone number along with your refund gift card request Your patronage is important to us, and we hope that you’ll continue to give us opportunities to serve youThank you again for bringing these matters to our attentionSincerely, Finish Line Customer Service Department

Finish Line N Mitthoeffer Road Indianapolis, IN June 13, Ref: [redacted] Dear [redacted] : Thank you for notifying us of your complaint We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it is important for us to knowFinish Line is committed to excellence in Customer Service, and everything we do is to focus on providing our customer’s with quality serviceOur attempt to reach you on 6/13/was unsuccessful We would like to speak with you and discuss the best exchange options possible We will continue to reach you until we find the best resolution Your patronage is important to us, and we hope that you will continue to give us opportunities to serve youThank you again for bringing these matters to our attention Sincerely, Finish Line Customer Service Department

Finish Line N Mitthoeffer Road Indianapolis, IN April 15, 2016# [redacted] [redacted] *** Dear [redacted] : Thank you for notifying us of your complaintAt Finish Line, we strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it is important for us to knowFinish Line is committed to excellence in Customer Service, and our efforts remain focused on providing our customer’s with quality serviceAfter reviewing order [redacted] , I noticed that your order was canceled due no inventory available on the Jordan Retro or Jordan Retro There was an extremely high demand for the limited restock that was online onlyFinish Line placed a pending hold on your PayPal account, if the items were available to ship, the funds would be ready to settle onSince this order was canceled, the items will not ship, therefore your PayPal account will not be chargedI would love to further assist you with this matter, if you could please contact me directly at [redacted] , we can discuss what options I have for youI apologize for any inconvenience this issue may have caused youWe regret any inconvenience this experience may have caused youYour patronage is important to us, and we hope that you will continue to provide us with opportunities to serve youThank you again for bringing these matters to our attentionSincerely, Finish Line Customer Service Department

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me. Regards, [redacted] ***

Finish Line NMitthoeffer RdIndianapolis, IN June 16, # [redacted] [redacted] Dear [redacted] , Thank you for following up with us regarding your complaint and letting us know you have received the $Finish Line gift cardWe strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to knowWe’re sorry that you received service that prompted you to contact us with a complaint, and we regret the inconvenience caused I tried to reach you by phone number [redacted] on 06/16/and left a voicemail I also sent an email to [redacted] on 6/16/I was able to confirm that a new Winners Circle account was created and seven (7) Winners Circle Reward Certificates are being processedThe processing and mail time combined to receive the Reward Certificates is 10-business daysRegarding the $Finish Line gift card for the shoe laces and socks, I show the $is being processed and you will receive it in 5-business days by mailWe will continue to monitor the processing of both the rewards and gift card and follow up with you accordinglyYour patronage is important to us, and we hope that you’ll continue to give us opportunities to serve youThank you again for bringing these matters to our attentionSincerely, Finish Line Customer Service Department

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this response/resolution is satisfactory to me Regards, [redacted]

Finish Line, IncN Mitthoeffer RoadIndianapolis, IN 46235January 15, 2016REF: [redacted] ** Commerce City, CO, ***Dear Ms [redacted] :Thank you for notifying us of your complaintWe strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to knowFinish Line is committed to excellence in Customer Service, and everything we do is to focus on providing our customer’s with quality service.Per our email conversation on 1/14/2015, Finish Line will be sending you a $gift card for your inconvenienceFinish Line was unable to assist you with the exchange you requested because we were unable to confirm your purchase was made with usI apologize for any inconvenience this may have causedPlease allow 5-business days to receive your gift card in the mail.Again, we apologize for the inconvenience this matter has caused youWe appreciate your business.Sincerely,Finish Line Customer Service Department

Finish Line Inc3308 N Mitthoeffer RoadIndianapolis, IN 46235December 26, 2014Ref: 10727595 [redacted] ***Dear [redacted] ,Thank you for notifying us of your complaint. We strive to provide you with the best possible service, and when you... feel that it fails to meet your expectations, it’s important for us to know.Finish Line is committed to excellence in Customer Service, and everything we do is to focus on providing our customers with quality service.I have attempted to contact you at [redacted] and have been unable to reach you. Finish Line will not charge your account until your item has been shipped. After further review, I did not locate an order confirmation for you. Anytime an attempt is made to place an order on The Finish Line website a pending hold may occur to secure the amount of the purchase. The pending hold authorization will automatically release to your account within 24 to 72 business hours from 07/21/15. If you still see these holds, please contact me directly at 317-899-1022 ext. [redacted] and I will be glad to help!Your patronage is important to us, and we hope that you will continue to give us opportunities to serve you.Thank you again for bringing these matters to our attention.Sincerely,Finish Line Customer Service Department

Finish Line, IncN Mitthoeffer RoadIndianapolis, IN 46235February 17, 2016REF: [redacted] [redacted] Dear Mr [redacted] ,Thank you for notifying us of your complaintWe strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to knowFinish Line is committed to excellence in Customer Service, and everything we do is to focus on providing our customer’s with quality service.We are very sorry to hear about your recent shopping experience with Finish Line regarding your pur [redacted] on 12/22/We have attempted to contact you at 765-729-8064, but were unable to reach you and we would like to help you get resolve this matterI am very sorry that this has not been resolved since the last complaint Finish Line had received from you Since we are not seeing any deposit for a check, we would still like to speak with and your bank on a conference call with you to resolve the matterPlease call Customer Care at [redacted] with your bank and your information so we can better assist youThank you again for bringing these matters to our attentionWe appreciate your business.Sincerely,Finish Line Customer Service Department

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this response/resolution is satisfactory to me. I found that there was a misunderstanding in my complaints.We are in good agreement with the company.I cancel the complaint.I am grateful to BBB for its quick response. Regards, [redacted] ***

Finish Line, Inc N Mitthoeffer Road Indianapolis, IN December 16, [redacted] *** Ref: [redacted] [redacted] Dear Ms***: Thank you for notifying us of your complaintWe strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to knowFinish Line is committed to excellence in Customer Service, and everything we do is to focus on providing our customers with quality serviceWe are very sorry to hear about your experience with shopping onlinePer our conversation on 12/14/2016, you will be going to the nearest Finish Line store to make your purchase and will receive 20% off and free standard shippingIf you decide that you would like to place your order online instead, feel free to contact me at 800-234-extYour patronage is important to us, and we hope that you will continue to give us opportunities to serve youThank you again for bringing these matters to our attentionSincerely, Finish Line Customer Service Department

Finish LineNMitthoeffer RoadIndianapolis, IN 46235December 31, [redacted] [redacted] Dear [redacted] ,Thank you for notifying us of your complaint We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to knowFinish Line is committed to excellence in Customer Service, and everything we do is to focus on providing our customers with quality service.There were attempts to contact you on the daytime phone numbers provided on 12/30/and 12/31/without success I verified that your refund was processed in the amount of $on 12/to the Visa ending in *** Please allow 3-business days for the funds to be credited back into your accountAlso, I sent a $dollar reward to you for the inconvenience you have experiencedIf you have any questions, please feel free to reach me at [redacted] ext***.We sincerely apologize for the less than positive experience and inconvenience we may have caused you Your patronage is important to us, and we hope that you will continue to give us opportunities to serve you.Thank you again for bringing these matters to our attention.Sincerely,Finish Line Customer Service Department

April 14, [redacted] Dear [redacted] ,Thank you for notifying us of your complaintAt Finish Line, we strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it is important for us to knowFinish Line is committed to excellence in Customer Service, and our efforts remain focused on providing our customers with quality service.Our immediate goal is to confirm that your funds have been released to your account We are glad to hear that all of the pending authorizations have been releasedWe value you a customer and as a Winner’s Circle member and hope that you will continue to choose us as your primary source for your purchasesAlso, I have requested a $gift card pleas allow 7-business days to receive via mail.Thank you again for bringing these matters to our attention.Sincerely,Finish Line Customer Service Department

Finish Line N Mitthoeffer Road Indianapolis, IN August 31, [redacted] [redacted] [redacted] Dear Ms [redacted] , Thank you for notifying us of your complaint We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it is important for us to knowFinish Line is committed to excellence in Customer Service, and everything we do is to focus on providing our customer’s with quality servicePer our conversation, I have provided you with the Jason Mark Shoe Cleaner customer service telephone number for further assistanceI have also sent you a $gift card for the inconvenience Your patronage is important to us, and we hope that you will continue to give us opportunities to serve youThank you again for bringing these matters to our attention Sincerely, Finish Line Customer Service Department

December 23, [redacted] [redacted] Reference ID# [redacted] Dear [redacted] Thank you for notifying us of your complaintWe strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to knowFinish Line is committed to excellence in Customer Service, and everything we do is to focus on providing our customer’s with quality serviceWe attempted to reach you on December 23, 2015, and were not successful A voice message was left at your contact number If you would like to place a new order, please contact us and reference your order number We will gladly rush your shipping, at no cost to you, for the itemAgain, we apologize for the inconvenience this matter has caused youWe appreciate your business Thank you again for bringing this matter to our attentionSincerely, Finish Line Customer Service Department

Finish Line Inc N Mitthoeffer Road Indianapolis, IN December 14, Ref: [redacted] [redacted] Dear [redacted] , Thank you for notifying us of your complaint We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to knowFinish Line is committed to excellence in Customer Service, and everything we do is to focus on providing our customers with quality serviceMy contact with you at [redacted] today was to inform you that I will have three pending holds released from your PayPal account and per Supervisor Gloria B [redacted] I will make an Executive decision to try and locate a pair of the Space Jams in Kids size to ship to youOnce that size and item is located someone will call you for a credit card number to have those charged to itThe pending hold authorization will release to your account within 3-business days from 12-14-If you are still seeing these holds, please contact me directly at 1-888-777-extand I will be glad to help! Your patronage is important to us, and we hope that you will continue to give us opportunities to serve youThank you again for bringing these matters to our attention Sincerely, Linda H [redacted] Finish Line Customer Service Department