Walnut Development

Finish Line, IncN Mitthoeffer RoadIndianapolis, IN 46235September 25, [redacted] *** [redacted] [redacted] Dear [redacted] ***;Thank you for notifying us of your complaintWe strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to know.Finish Line is committed to excellence in Customer Service, and everything we do is to focus on providing our customer’s with quality service.We are very sorry to hear about your recent shopping experience with Finish Line regarding your refundWe left a voicemail on11/03/to discuss the refund processAs a resolution, we have refunded you for the replacement items in the amount of $Please allow 3-business days for the credit to show on your bank statementAgain, we apologize for the inconvenience this matter has caused youWe appreciate your business.Thank you again for bringing these matters to our attention.Sincerely,Finish Line Customer Service Department

Finish Line NMitthoeffer Rd Indianapolis, IN April 5, [redacted] Reference: Dear ***, Thank you for notifying us of your complaintAt Finish Line, we strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it is important for us to knowFinish Line is committed to excellence in Customer Service, and our efforts remain focused on providing our customers with quality serviceWe attempted to contact you at [redacted] but were unable to reach youOur immediate goal is to confirm that your funds have been released to your account After reviewing our records, we do not show any authorizations at this time in the amount of $ With US banks, pending holds are released within 24-business hours from the time of the purchase attemptIf you need assistance with your financial institution, please contact us and we will be glad to provide your bank with the necessary details to ensure your funds are availableWe sincerely apologize for the less than positive experience and inconvenience we may have caused you Your patronage is important to us, and we hope that you will continue to give us opportunities to serve youThank you again for bringing these matters to our attentionSincerely, Finish Line Customer Service Department

Revdex.com: I accept this but still have not seen a refund come throughI am hoping that this will be credited to my account within the next few days Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me Regards, [redacted] ***

Finish Line IncN Mitthoeffer RoadIndianapolis, IN 46235December 14, 2015Ref: [redacted] ** [redacted] **Garden Grove, CA ***Dear Mr [redacted] **, Thank you for notifying us of your complaint We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to know.Finish Line is committed to excellence in Customer Service, and everything we do is to focus on providing our customers with quality service.I have attempted to contact you at [redacted] and have been unable to reach you Finish Line will not charge your account The release to your Paypal account is release back to youWe also forced you out another Winner Circle Reward I you have any questions, please contact me directly at 1-888-777- extand I will be glad to help!Your patronage is important to us, and we hope that you will continue to give us opportunities to serve you.Thank you again for bringing these matters to our attention.Sincerely,Finish Line Customer Service Department

Finish Line NMitthoeffer Rd Indianapolis, IN March 11, [redacted] * [redacted] [redacted] Reference: [redacted] Dear Mr [redacted] , Thank you for notifying us of your complaintAt Finish Line, we strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it is important for us to knowFinish Line is committed to excellence in Customer Service, and our efforts remain focused on providing our customers with quality servicePer the conversation we had on Monday, May 15, You did verify that the pending $was credited back to your PayPal accountI have also resent your $gift card with Express shipping Please allow 3-business days for your gift card to reach youWe sincerely apologize for the less than positive experience and inconvenience we may have caused you Your patronage is important to us, and we hope that you will continue to give us opportunities to serve youThank you again for bringing these matters to our attentionSincerely, Finish Line Customer Service Department

Finish Line, IncN Mitthoeffer Road Indianapolis, IN December 14, [redacted] [redacted] Complaint: # [redacted] Dear [redacted] , Thank you for notifying us of your complaintAt Finish Line, we strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it is important for us to knowFinish Line is committed to excellence in Customer Service, and our efforts remain focused on providing our customers with quality serviceWe are sorry that you received service that prompted you to contact us with a complaint, and we regret any inconvenience or frustration that your experience has caused youI show that you were able to retrieve the product from our local Finish Line location on 12/12/at 3:21p.m We regret any inconvenience this experience may have caused youYour patronage is important to us, and we hope that you will continue to provide us with opportunities to serve youThank you again for bringing these matters to our attentionSincerely, Finish Line Customer Service Department

Finish Line NMitthoeffer Rd # [redacted] Indianapolis, IN October 10, [redacted] [redacted] Dear [redacted] : Thank you for notifying us of your complaintWe strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to knowI am sorry that you received service that prompted you to contact Finish Line with a complaint, and I regret any inconvenience or frustration that your experience has caused youIn regards to your experience with being promised a total of two Finish Line gift cards, I have authorized to honor what you were promised by processing two Winner Circle Finish Line Gift Cards that will be emailed to you within the next two weeksI will also honor $off of your next on-line purchaseYour patronage is important to us, and we hope that you’ll continue to give us opportunities to serve you I will continue to get in contact with you via phone and email, and please feel free to contact me anytime if you have any further questions or concerns Thank you again for bringing these matters to our attentionSincerely, Finish Line Customer Service Department

Finish Line, IncN Mitthoeffer RoadIndianapolis, IN 46235December 31, 2015# [redacted] [redacted] ***Dear [redacted] , Thank you for notifying us of your complaintAt Finish Line, we strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it is important for us to knowFinish Line is committed to excellence in Customer Service, and our efforts remain focused on providing our customer’s with quality service.In reference to your Revdex.com complaint, you have not received the order that you purchased on 2/9/ I am very sorry that you did not receive the order that was shipped on 2/10/ I did some research and I show that a refund has been for $64.29, which is for the two pairs of shoes you have not received A replacement is being sent out for the Girls Toddler Nike Woodside Boots size 8.0, once this has been shipped out you will receive an email with the Rush tracking number As for the Girls Toddler New Balance Casual Shoes size it was completed on 2/15/and is waiting on UPS to pick it up today 2/16/ Your tracking number is [redacted] You can track this at www.ups.com I am very sorry, I am not able to refund the full order as two of the items are being shipped to youWe regret any inconvenience this experience may have caused youYour patronage is important to us, and we hope that you will continue to provide us with opportunities to serve you.Thank you again for bringing these matters to our attention.Sincerely,Finish Line Customer Service Department

Dear Ms. ***, Thank you for notifying us of your complaint. We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to know. Finish Line is committed to excellence in Customer Service, and everything we do is to... focus on providing our customer’s with quality service. I was unable to reach you by phone. We have received the item that you returned and processed a refund of $93.54 back to your Visa account ending with [redacted] on 07/10/2017. Please allow 3-5 days for the refund to post to this account. Also, we are sending you a $25 gift card and coupons for this inconvenience. Please allow 5-7 business days to receive these items via mail. If you have any other issue, please feel free to contact us at 888-777-3949. Your patronage is important to us, and we hope that you’ll continue to give us opportunities to serve you. Thank you again for bringing these matters to our attention.

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this response/resolution is satisfactory to me. Regards, [redacted]

Finish Line, IncN Mitthoeffer Road Indianapolis, IN May 20, REF: [redacted] *** [redacted] [redacted] Dear [redacted] Thank you for notifying us of your complaintWe strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to knowFinish Line is committed to excellence in Customer Service, and everything we do is to focus on providing our customer’s with quality serviceWe are very sorry about you not receiving your Finish Line gift cardHowever, we have sent a replacement in the amount of $You will receive this by mail within 5-business daysIf you do not receive the gift card within that time frame, please contact us at 1-800-234-ext Again, we apologize for the inconvenience this matter has caused youWe appreciate your business Thank you again for bringing these matters to our attentionSincerely, Finish Line Customer Service Department

Finish Line NMitthoeffer Rd # [redacted] Indianapolis, IN October 1, [redacted] *** [redacted] Dear [redacted] ***: Thank you for notifying us of your complaintWe strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to knowI am sorry that you received service that prompted you to contact Finish Line with a complaint, and I regret any inconvenience or frustration that your experience has caused youIn regards to your experience with being promised a total of two Finish Line gift cards, I have authorized to honor what you were promised by processing two Winner Circle Finish Line Gift Cards that will be mailed to you within the next two weeksYour patronage is important to us, and we hope that you’ll continue to give us opportunities to serve you I will continue to get in contact with you via phone and email, and please feel free to contact me anytime if you have any further questions or concerns Thank you again for bringing these matters to our attentionSincerely, Finish Line Customer Service Department

Finish LineN Mitthoeffer RoadIndianapolis, IN 46235January 5, [redacted] ***Colorado Springs, CO Complaint ID: [redacted] Dear [redacted] ,Thank you for notifying us of your complaint We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it is important for us to know.Finish Line is committed to excellence in Customer Service, and everything we do is to focus on providing our customers with quality service.I have attempted to contact you by phone on 01/05/to resolve this matter Please contact me at 317-899-extor email me at dm [redacted] @finishline.com at your earliest convenience so that I may assist you with your refundYour patronage is important to us, and we hope that you will continue to give us opportunities to serve you We look forward to hearing from youThank you again for bringing these matters to our attention.Sincerely,Finish Line Customer Service Department

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me Regards, [redacted] ***

Finish Line, IncN Mitthoeffer RoadIndianapolis, IN 46235October 29, [redacted] ** ***# [redacted] Dear [redacted] :Thank you for notifying us of your complaintAt Finish Line, we strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it is important for us to know.Finish Line is committed to excellence in Customer Service, and our efforts remain focused on providing our customer’s with quality service.In reference to your Revdex.com complaint, you received two different sized shoes with your order After reviewing your order, I was able to confirm the correct item was shipped to you under tracking number [redacted] Per UPS, your package was successfully delivered on December 15, You can track this package at www.ups.com For the inconvenience a credit of $is being applied back to your Master Card accountI ask that you please allow 5- business days to see the refund post to your accountWe regret any inconvenience this experience may have caused youYour patronage is important to us, and we hope that you will continue to provide us with opportunities to serve you.Thank you again for bringing these matters to our attention.Sincerely,Finish Line Customer Service Department

January 15, 2016 [redacted] [redacted] ***Dear [redacted] Thank you for notifying us of your complaint. We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to know. We’re sorry to hear the resolution offered was unsatisfactory. We still would like to resolve your concern in a timely manner. I personally would like the opportunity to discuss this matter with you. I attempted to reach you by phone at the number provided on your order; however, I kept getting a busy signal with each attempt. I’ve also sent an email correspondence to you on 1/15/2016, requesting a good contact number where you can be reached, and the time that is feasible for you to discuss this further. I was able to confirm your $25 Gift Card was processed, and is being shipped to you. Your UPS tracking number is [redacted] , which can be tracked at UPS.com. I will continue to attempt to contact you to better assist you. You may contact me directly at [redacted] or at [redacted] Your patronage is important to us, and we hope that you’ll continue to give us opportunities to serve you.Thank you again for bringing these matters to our attention.Sincerely,Finish Line Customer Service Department

Finish Line Inc N Mitthoeffer Road Indianapolis, IN April 6, Ref: [redacted] Dear Ms [redacted] Thank you for notifying us of your complaint We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to knowFinish Line is committed to excellence in Customer Service, and everything we do is to focus on providing our customers with quality serviceI have attempted to contact you at [redacted] , and have been unable to reach youWe have refunded you $back to your [redacted] ending in *** I know this an unfortunate issueI left a voicemail with my name and extension, also sent you a emailIf you have any questions or problems, please contact me Your patronage is important to us, and we hope that you will continue to give us opportunities to serve youThank you again for bringing these matters to our attentionSincerely, Finish Line Customer Service Department

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this response/resolution is satisfactory to me Regards, [redacted] ***

November 12, [redacted] ** ***Reference #: [redacted] Dear [redacted] Thank you for providing us with the opportunity to respond to your request.After a careful review of our financial records, it is recorded that your refund was authorized and completed on November 4, The refund amount of $was credited to your Visa card used as the form of payment on the original purchase of August 6, 2015.We sincerely apologize for the less than positive experience and inconvenience we may have caused you Your patronage is important to us, and we hope that you will continue to give us opportunities to serve you.Thank you again for bringing these matters to our attention.Sincerely,Finish Line Customer Service Department