Walnut Development

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this response/resolution is satisfactory to me Regards, [redacted] ***

Finish Line REF: [redacted] NMitthoeffer Rd Indianapolis, IN March 7, [redacted] ** [redacted] Dear [redacted] **, Thank you for notifying us of your complaintWe strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to knowPer your written request, a refund has been processed today for the full amount of your original order The refund request in the amount of $should be reflected on your original form of payment within the next business daysI have emailed you the necessary information needed to return your item with a pre-paid UPS postage return labelOnce the label is received, you can print it off and bring the package to UPS We are sorry that you received service that prompted you to contact us with a complaint, and we regret any inconvenience or frustration that your experience has caused youTo ensure that our staff conducts itself in a manner that reflects the high regard that we have for our customers Your patronage is important to us, and we hope that you will continue to give us opportunities to serve you Thank you again for bringing this matter to our attention Sincerely, Finish Line Customer Service Department

Finish Line IncN Mitthoeffer Road Indianapolis, IN December 30, C [redacted] *** *** [redacted] Dear Ms [redacted] Thank you for notifying us of your complaintWe strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it is important for us to knowFinish Line is committed to excellence in Customer Service, and everything we do is to focus on providing our customer’s with quality serviceAfter attempting to reach you by phone number [redacted] , I was unable to speak with you in regards to this issueI have spoken with the district manager of that specific location; his name is MikeHe confirmed with me that he will contact you via phoneWe are very sorry to hear about your shopping experience at Finish Line’s store located at the Century III Mall, that it was less than satisfactoryPlease feel free to contact me directly at [redacted] We hope that all of your future Finish Line shopping experiences are pleasant and you are able to find all of the footwear, apparel and accessories you are looking for Should you have any further questions and/or concerns, please feel free to contact me at the address listed above Sincerely, Finish Line Customer Service Department

February 09, 2017Ref: [redacted] [redacted] ** [redacted] Dear Mr [redacted] , Thank you for notifying us of your complaint We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to knowFinish Line is committed to excellence in Customer Service, and everything we do is to focus on providing our customers with quality serviceOur apologies, that the attempts to place an order online order was unsuccessfulWe strive to execute premium customer service and take full responsibility when that doesn’t happenAs promised, I have located the merchandise and will ship out to you immediately Please allow 1-business days to receive the package via UPSWe sincerely apologize for the less than positive experience and any inconvenience we may have caused you Your patronage is important to us, and we hope that you will continue to give us opportunities to serve youThank you again for bringing these matters to our attentionFinish Line Customer Service Department

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below This complaint number [redacted] was closed, I never received my refund what is my next step? Thanks for your helpRegards, [redacted] ***

Finish Line NMitthoeffer Rd Indianapolis, IN [redacted] *** REF: [redacted] Dear Ms***: Thank you for notifying us of your complaintWe strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to knowWe attempted to contact you by phone at [redacted] but were unable to reach youWe would love to assist you with this matter but need to speak with you to do soPlease contact us at your earliest convenience at 1800-234-extWe are sorry that you received service that prompted you to contact us with a complaint, and we regret any inconvenience or frustration that your experience has caused youTo ensure that our staff conducts itself in a manner that reflects the high regard that we have for our customers, we have notified the proper department of your complaintYour patronage is important to us, and we hope that you will continue to give us opportunities to serve youThank you again for bringing these matters to our attentionSincerely, Sincerely, Finish Line Customer Service Department

Finish Line, Inc N Mitthoeffer RoadIndianapolis, IN 46235September 25, [redacted] *** [redacted] *** REF: [redacted] Dear [redacted] ***;Thank you for notifying us of your complaintWe strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to know.Finish Line is committed to excellence in Customer Service, and everything we do is to focus on providing our customer’s with quality service.We are very sorry to hear about your recent shopping experience with Finish Line regarding your refundWe left a voicemail on12/03/to discuss the refund processI apologize that you have not received your creditAs a resolution, we have re-submitted in a refund for the replacement items in the amount of $Please allow 3-business days for the credit to show on your bank statementI will monitor the refund, to ensure that no delays will take place.Again, we apologize for the inconvenience this matter has caused youWe appreciate your business.Thank you again for bringing these matters to our attention.Sincerely,Finish Line Customer Service Department

Finish LineNMitthoeffer RoadIndianapolis, IN 46235December 29, [redacted] *** [redacted] Dear [redacted] ,Thank you for notifying us of your complaint We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to knowFinish Line is committed to excellence in Customer Service, and everything we do is to focus on providing our customer’s with quality service.I have attempted to call you at phone number [redacted] and was unable to reach youAfter reviewing your orders [redacted] and [redacted] , I have requested a refund for $and $to be credited back onto the Visa ending in Please allow 3-business days for the funds to reflect on your endPlease call me back directly at [redacted] Ext [redacted] if you have any further questions.We sincerely apologize for the less than positive experience and inconvenience we may have caused you Your patronage is important to us, and we hope that you will continue to give us opportunities to serve you.Thank you again for bringing these matters to our attention.Sincerely,Finish Line Customer Service Department

Finish Line NMitthoeffer RdIndianapolis, IN June 22, # [redacted] [redacted] ** [redacted] Dear Ms., [redacted] Thank you for notifying us of your complaintWe strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to knowWe’re sorry that you received service that prompted you to contact us with a complaint, and we regret any inconvenience or frustration that your experience has caused you In speaking with you on 1/9/2018, you had issues in receiving a few Winner Circle rewards I have reset your password and confirmed you can now log in your online accountI added your points from your old account number [redacted] to Winners Circle account [redacted] You will receive rewards in your new accountYour patronage is important to us, and we hope that you’ll continue to give us opportunities to serve youThank you again for bringing these matters to our attentionSincerely, Finish Line Customer Service Department

Finish Line, IncN Mitthoeffer Road Indianapolis, IN January 9, REF: [redacted] [redacted] Dear [redacted] : Thank you for notifying us of your complaintWe strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to knowFinish Line is committed to excellence in Customer Service, and everything we do is to focus on providing our customer’s with quality serviceWe have attempted to contact you at [redacted] but were unable to reach youWe are very sorry to hear about your shopping experience at the Finish Line store located at Cherry Creek Mall in Denver, CO that was less than satisfactory Finish Line strives to provide the best customer experience while also providing superior customer service We will make sure we get with our Field Personnel to review your concern with the storeI would be more than happy to assist you with your exchange! Please contact Finish Line back at 1-800-234-ext for further assistance Again, we apologize for the inconvenience this matter has caused youWe appreciate your business Thank you again for bringing these matters to our attentionSincerely, Finish Line Customer Service Department

[redacted] March 2, REF: [redacted] ** *** Dear [redacted] Thank you for notifying us of your complaintWe strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to knowFinish Line is committed to excellence in Customer Service, and everything we do is to focus on providing our customer’s with quality serviceWe are very sorry to hear about your shopping experience at Finish Line’s store located at Lima, Ohio We will make sure we get with our Field Personnel to review the Retro Jordan raffle system at the store in Lima, OHI had attempted to contact you on March 2, and left a message with my contact information I was hoping to speak with you to address your concerns and to inform you that I have made note of your concerns and forwarded them to the appropriate parties, I have also specifically asked that the District Manager for that store give you a call as well Again, we apologize for the inconvenience this matter has caused youWe appreciate your business Thank you again for bringing these matters to our attentionSincerely, Finish Line Customer Service Department

December 2, # [redacted] ** ***Dear [redacted] ***,Thank you for notifying us of your complaintWe strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to know.Our apologies for the delay in your receipt of the Winner’s Circle reward We are working with our technology group to determine why your request was not processed To avoid any further delays, we are going to issue a $gift card to replace the reward that was promised.Thank you again for bringing these matters to our attention.Sincerely,Finish Line Customer Service Department

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me Regards, [redacted] ***

Finish Line Inc N Mitthoeffer Road Indianapolis, IN December 21, Ref: [redacted] [redacted] Dear [redacted] , Thank you for notifying us of your complaint We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to knowFinish Line is committed to excellence in Customer Service, and everything we do is to focus on providing our customers with quality servicePer our conversation on 12/21/15, we discussed that Finish Line doesn’t hold funds unless an order is successful In your case, the funds were being held by PayPal since the 12/12/order attempt with Finish Line was not successfulI offered to complete a call with you and PayPal to assist with releasing your funds but you opted to contact PayPal yourselfFor your inconvenience, you will receive $off your next purchaseYour patronage is important to us, and we hope that you will continue to give us opportunities to serve youThank you again for bringing these matters to our attention Sincerely,

December 15, 2015Ref: [redacted] ***Chicago, IL ***Dear Ms [redacted] , Thank you for notifying us of your complaint We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to know.Finish Line is committed to excellence in Customer Service, and everything we do is to focus on providing our customers with quality service.Our apologies, your order was canceled due to a lack of inventory on December 5, An email communication was sent on this date to the address provided on the order request At this time, the reversal of your payment should be reflected in your PayPal account in the amount of $56.04.Your patronage is important to us, and we hope that you will continue to give us opportunities to serve you.Thank you again for bringing these matters to our attention.Sincerely,Finish Line Customer Service Department

Finish Line Inc Reference: [redacted] N Mitthoeffer RdIndianapolis, IN 46235March 30, [redacted] ***Dear [redacted] :Thank you for notifying us of your complaint We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to knowFinish Line is committed to excellence in Customer Service, and everything we do is to focus on providing our customers with quality service.Per our conversation on 03/30/regarding your refund on order [redacted] , I have requested a refund be credited to your Visa account for the amount of $ This refund will be submitted to your bank please allow 3-business days to see the credit reflect in your account.We sincerely apologize for the less than positive experience and inconvenience we may have caused you Your patronage is important to us, and we hope that you will continue to give us opportunities to serve you.Thank you again for bringing these matters to our attention.Sincerely,Finish Line Customer Service Department

NMitthoeffer RdIndianapolis, IN 46235January 1, # [redacted] Thank you for notifying us of your complaintWe strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to knowWe’re sorry that you received service that prompted you to contact us with a complaint, and we regret any inconvenience or frustration that your experience has caused.Our records indicate your replacement was requested on 12/15/for Order# [redacted] and a replacement Order # [redacted] was delivered to you on 12/17/ You can return that package to your local Finish Line store for a full refund back to your Master Card In the event, you would like to mail the item back to our Corporate Office We have emailed you a return label to your email address [email protected] I apologize for the lack of service you’ve encountered, and as promised on 12/15/15, your $Gift Card is being mailed to you.Your patronage is important to us, and we hope that you’ll continue to give us opportunities to serve you.Thank you again for bringing these matters to our attention.Sincerely,Finish Line Customer Service Department

Customer Information: [redacted] [redacted] [redacted] [redacted] [redacted] The details of this matter are as follows:Complaint Involves:Billing or Collection Issues Customer’s Statement of the Problem:I purchased a pair of shoes online at Finishline.com to pick up at Tulsa's Woodland Hills MallWhen I didn't hear from the store about pickup, I called and they advised they didn't have any in-store pickup ordersThe shoe was still on the shelf so I went into the store and purchased directlyI then called the 800# and canceled the orderI have since called the 800# additional times because they have not or will not process the online refundThis EXACT situation happened to me over year ago with an in-store pickup and I swore not to buy online againThe number is manned by a foreign country and the online live chat option which lists available hours ALWAYS provides a message that live chat is not available at this timeI am ashamed for Finish LineThe store employees are great and have always provided excellent serviceThey are the only reason I shop thereThe website is ridiculousThe 800# for customer service requires numerous calls to get things done and live chat never works.Complaint Product/Service: Nike tennis shoesPurchase Date: 5/19/2017Problem Occurred: 5/19/2017Model: AptareAccount Number: [redacted] Order Number: [redacted] Talked to Company: 5/19/2017Talked to Company (2nd): 5/22/2017Talked to Company (3rd): 5/25/2017Name of Salesperson:online Purchase Price: $45.57Disputed Amount: $Desired Settlement:Desired Settlement: RefundI want a refund first and foremostAnd I want the company to remove the Live Chat feature if they aren't going to allow customers to utilize it during the posted hoursI don't believe it has ever worked, certainly not any of the times I've tried

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to meThey've promised me things like this before and every time I call there customer care center I speak to UNTRAINED telemarketers that don't understand what you're saying to them, They're not even fluent in English so how can they understand what I'm saying? I was supposed to have $put back into my back account last week and I still haven't seen that transaction in my bank account that would take only 1- business daysI haven't received any Rewards card via E-mail, they all go to the finish line app I was told to download by the customer service and it wont even open my rewards!!! I'm getting very impatient since this is an issue since JULY! I'd like for the REWARDS to go to my email but they have HORRIBLE customer service techs and they don't end up in my Inbox! They send me flyers in the mail and use to send the rewards cards in the mail and I'd get them when they were sent to the correct address unlike the issue in July and by the time I got the INITIAL reward to me by the post office it had expired but that seems to be the only way that I get the Rewards money! I've spent over $on 11/+ 11/in the way of two orders and still didn't get the reward I was supposed to get for spending over two hundred dollars! I just want to get my merchandise get what you rightfully owe me and part ways because Finish Line's customer service techs over the phone are the WORST I've ever dealt with in my life! I don't receive anything you say your sending or has been sent wont open in your App I was told to download, I've been screwed out of too much possible reward money and I'm still waiting for $to be put in my acccount when I called concerning my 11/25/order and that money still hasn't made it!!! PLEASE FIX THIS so I can move on from this HORRIBLE SITUATION that has taken SEVERAL months to get NOTHING and I still give you the benefit of the doubt and shop with you but now I'm officially telling you (finish line) I want what is owed to me! The rewards ill spend with your store but i'm officially moving on and will find someone else to satisfy my shoe and apparel needs without this difficulty!! NOBODY should have to wait as long as I have and I'm lied to EVERY TIME I talk to your customer service number! FIX THIS SO I CAN MOVE ON or do what's right and save a quality customer that just spent over $$after having horrible problems but when I seen that my rewards didn't come AGAIN i'm UPSET and done if this isn't resolved! I want to speak to someone else other then that 800-777-THAT GETS ME NOWHERE!! PLEASE FIX THIS AND YOU SAVE NUMEROUS SALES AND CUSTOMERS if not I want what is owed to me so I can shop somewhere else! Regards, [redacted]

Finish LineN Mitthoeffer RoadIndianapolis, IN 46235October 27, 2015Ref: [redacted] Dear [redacted] Thank you for notifying us of your complaint We strive to provide you with the best possible service, and when you feel that we fail to meet your expectations, it is important for us to know.Finish Line is committed to excellence in Customer Service, and everything we do is to focus on providing our customer’s with quality service.Per our conversation on 10/27/2015, Frank at the Round Rock Premium Outlets location is prepared to provide an even exchange for the Air Orthotic insole that is still within warranty Please bring the receipt, box and insole to a member of management at the Round Rock Premium Outlets mall to process the exchangeAlso per our conversation, I am sending you a $Finish Line gift card for your inconvenience.Your patronage is important to us, and we hope that you will continue to give us opportunities to serve you.Thank you again for bringing these matters to our attention.Sincerely,Finish Line Customer Service Department