Walnut Development

Finish Line NMitthoeffer Rd Indianapolis, IN March 24, ID : [redacted] [redacted] Dear Ms [redacted] ***, Thank you for notifying us of your complaintWe strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to know I understand that you had an issue with your Winner’s Circle account I went ahead and noted in your account that you are to be honored two $Winner’s circle rewards you do not have to wait to receive these two rewards all you will have to do is call customer service at 888-777-if you would like to claim those immediately If you would like to place an order provide your Winner Circle number ( [redacted] )We will verify in the notes to honor the reward due to you not having a code to enter in the system or you can go to a Finish Line store they can call call customer service just to verify to apply to an instore purchase I have put in the notes in your primary Winners Circle account [redacted] and they will honor them for you as well You may only use reward per transactionI also marked the account number [redacted] invalid so in our system it will be showing one WC account for you Your patronage is important to us, and we hope that you’ll continue to give us opportunities to serve you Thank you again for bringing these matters to our attention Sincerely, Finish Line Customer Service Department

May 11, REF: [redacted] ** [redacted] Dear [redacted] Thank you for notifying us of your complaintWe strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to knowFinish Line is committed to excellence in Customer Service, and everything we do is to focus on providing our customer’s with quality serviceI apologize you received the incorrect shipment We attempted to reach you on May 11, 2016, and were not successful A voice message was left at your contact number Our records indicate the pre-paid shipping label that was emailed on 01/05/to [redacted] had never been used for the return of your order I had personally emailed you requesting that you please forward the tracking information from the return so I may further investigate the return for your refundIn the email I sent you, I did include my contact information Again, we apologize for the inconvenience this matter has caused youWe appreciate your business Thank you again for bringing this matter to our attentionSincerely, Finish Line Customer Service Department

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below.I received no voicemail from Finish Line todayI called and the number in question went to voicemailI am not accepting this as there is no proof they called and when I called they did not answerIf they had called, as a business, they should have left a voicemail and they did not leave any informationThey owe me the info for my refund and tracking number and the creditThis message is another lackluster attempt for them to not repay me [redacted] ***

Finish Line NMitthoeffer Rd Indianapolis, IN February 20, REF: [redacted] [redacted] Dear [redacted] I would like to apologize to you for not receiving the emailed label we sent to return your packageWe have sent another label on 2/19/to [redacted] The tracking number is [redacted] If you do not see this email please contact us at Thank you again for bringing these matters to our attention Sincerely, Finish Line Customer Service Department

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this response/resolution is satisfactory to me They contacted me and said the emails would stop in hours and it seems to finally have worked Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this response/resolution is satisfactory to me Regards, [redacted] ***

Finish LineN Mitthoeffer RoadIndianapolis, IN [redacted] Dear [redacted] ***,Thank you for notifying us of your complaint We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it is important for us to knowFinish Line is committed to excellence in Customer Service, and everything we do is to focus on providing our customers with quality service.Regarding your complaint of the three gift cards that your nephews had received and did not having any balanceI am very sorry they showed used by someone else when they had went to use the cards As per our call on 12/28/15, I have requested new gift cards for you, one in the amount of $and two in the amount of $each In addition to the three gift cards, I have also requested a $gift card for you and please allow seven to ten business days to receive all of the gift cards by mailYour patronage is important to us, and we hope that you will continue to give us opportunities to serve you.Thank you again for bringing this matter to our attention.Sincerely,Finish Line Customer Service Department

December 15, REF: [redacted] [redacted] Dear Mr [redacted] , Thank you for notifying us of your complaintWe strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to knowFinish Line is committed to excellence in Customer Service, and everything we do is to focus on providing our customers with quality serviceI apologize that your shipment was delayed Our records indicate that the delay was due to tracking number not successfully updating with UPSWe have cancelled the order per your request for the refundYour refund was submitted to you o 12/15/in the amount of $ Again, we apologize for the inconvenience this matter has caused youWe see that you are one of our loyalty members and we have requested a $reward be sent to you for a future purchaseWe appreciate your business Thank you again for bringing this matter to our attentionSincerely, Finish Line Customer Service Department

January 12, 2016Revdex.com 11013668Jerry LiuLoch Maree Dr.Plano, TX 75093Dear MrLiuThank you for notifying us of your complaintWe strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to knowAn updated request for your Winner’s Circle reward on account has been submitted on this date We appreciate your patience during this time and you should receive your electronic reward during the week of January 18, Additionally, a $gift card has been requested for your expressed concerns during this process The gift card will be mailed to your address of record and you can expect receipt within 7-business days.Your patronage is important to us, and we hope that you’ll continue to give us opportunities to serve you.Thank you again for bringing these matters to our attention.Sincerely,Edward SantiagoCustomer Care Supervisor(317) 613-

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below The resolution requested was for the merchant to fulfill the order in which they accepted which was available at the time the sales transaction was processed Finish line did not address their and deceptive bait and switch advertising practices In fact since the filing of this complaint they have since again advertised the EXACT merchandise on Brad's Deals that they claimed was depleted If they gave the merchandise as they advertised again they should have fulfilled the order Not only has Finish Line failed to do that but they still have my Paypal transaction pending.They even failed to release my fundsAlso the $coupon/certificate promised has not been receivedI see it says 7-days but for my timely response this must be notated as I have little faith in Finish Line's business practices Regards, [redacted]

Finish Line IncN Mitthoeffer RoadIndianapolis, IN 46235October 28, 2015Ref: [redacted] , [redacted] ***Dear Ms [redacted] , Thank you for notifying us of your complaint We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to know.Finish Line is committed to excellence in Customer Service, and everything we do is to focus on providing our customers with quality service.I appologize that you have not been able to contact meI also have attempted to contact you at 269-425-and have been unable to reach youI am following your refund to ensure it completes to resolve this issue as quickly as possible I ask that you please contact me directly at 1-888-777-extand I will be glad to help!Your patronage is important to us, and we hope that you will continue to give us opportunities to serve you.Thank you again for bringing this matter to our attention.Sincerely,Finish Line Customer Service Department

Finish Line, IncN Mitthoeffer RoadIndianapolis, IN 46235December 10, Complaint ID: [redacted] ***Dear [redacted] :Thank you for notifying us of your complaintAt Finish Line, we strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it is important for us to know.Finish Line is committed to excellence in Customer Service, and our efforts remain focused on providing our customer’s with quality service.I reached out to the phone number [redacted] that was provided and left you a message with my direct contact informationIn an effort to discuss your situation more thoroughly and determine a positive outcome to your product purchase, I would like to discuss the details of the products that you have not received from your referenced order [redacted] Please contact me at your earliest convenience at [redacted] We regret any inconvenience this experience may have caused youYour patronage is important to us, and we hope that you will continue to provide us with opportunities to serve you.Thank you again for bringing these matters to our attention.Sincerely,Finish Line Customer Service Department

Thank you for notifying us of your complaint We shire to provide you with the best possible service, and when you feel that it We to meet your expectationsit's important for us to know.Finish Line is committed excellence in Customer Service, and everything we do is to focused on providing customers with quality service.After speaking with you on 12(11/we have resolved the issues pertaining to order [redacted] and [redacted] Your patronage is important to us, and we hope that you will continue to give us opportunities to serve you.Thank you again for bringing these mailers to our attention,Sincerely,Finish line Customer Service Department

Revdex.com: I finally have received my money back but not until November 6thI am still not happy with finish line or the process for getting money returned as it took since AugustI have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to meThe resolution is not satisfactory but at least I finally have my money backI will never do business with Finish Line again, horrible customer service Regards, [redacted]

The Finish Line NMitthoeffer Rd Indianapolis, IN September 23, Ref: [redacted] *** [redacted] Dear Mr.***, Thank you for notifying us of your complaint We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to knowFinish Line is committed to excellence in Customer Service, and our efforts remain focused on providing our customer’s with quality serviceI truly apologize that you had to contact us regarding your refund After further review of Order # [redacted] , our records show a refund for $was processed back to your Master Card on 9/19/ This refund was processed for the return of the Nike Alpha Adapt Rise Graphic Backpack Please allow 3-business days to show the refund credited back to youWe sincerely apologize for the less than positive experience and inconvenience we may have caused you Your patronage is important to us, and we hope that you’ll continue to give us opportunities to serve youThank you again for bringing these matters to our attention Sincerely, Finish Line Customer Service Department

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.] Regards, [redacted]

Finish Line, IncN Mitthoeffer Road Indianapolis, IN June 14, REF: [redacted] *** Dear Mr***; Thank you for notifying us of your complaintWe strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to knowFinish Line is committed to excellence in Customer Service, and everything we do is to focus on providing our customer’s with quality servicePer our conversation on 06/14/2017, you were assured the original complaint was forwarded to the Store Operations Team for coaching and development as this is not the type of Customer Care Finish Line expects from our storesI thank you again for diligently following up on this for the outcomeWe regret any inconvenience this experience may have caused youYour patronage is important to us, and we hope that you will continue to provide us with opportunities to serve you Thank you again for bringing these matters to our attentionSincerely, Finish Line Customer Service Department

Finish LineN MitthoefferIndianapolis, IN 46235January 14, 2016Reference: [redacted] [redacted] ***Dear [redacted] Thank you for notifying us of your complaintAt Finish Line, we strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it is important for us to knowFinish Line is committed to excellence in Customer Service, and our efforts remain focused on providing our customers with quality service.Regarding order number, [redacted] , we strive to fulfill all cancel order requests that we receive in a timely manner, but there are times that the order may be fulfilled prior to us being able to cancel it We are sorry that your order was not cancelled as your requestedWe have refunded your shipping for $and $for the item that you orderedWe regret any inconvenience this experience may have caused youYour patronage is important to us, and we hope that you will continue to provide us with opportunities to serve you.Thank you again for bringing these matters to our attention.Sincerely,Finish Line Customer Service Department

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below I have spoken with a gentleman by the name of [redacted] who has repeatedly failed to follow through with his statements to me as well as to you allI spoke with him on Saturday and he was supposed to call me that afternoon, he failed to do soI contacted him and he said he was busy on Saturday which is understandableHe then told me that he would place my order on Monday and contact me by Tuesday with my tracking number and I would receive my shoes on Thursday, none of this has taken place eitherAs a loyal customer to Finish Line, I am VERY disappointed Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to meThe only thing is that I don't understand why the refund still has not been processed?? It doesn't even show as completed in pay palIt has been business days already Regards, [redacted]