Walnut Development

March 1, [redacted] ** [redacted] Reference: [redacted] Dear [redacted] , Thank you for notifying us of your complaintAt Finish Line, we strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it is important for us to knowFinish Line is committed to excellence in Customer Service, and our efforts remain focused on providing our customers with quality service Our immediate goal is to confirm that your funds have been released to your account If you need assistance with your financial institution, please contact us and we will be glad to provide your bank with the necessary details to ensure your funds are availableI will prepare a gift card in the amount of $for your inconvenience We value you a customer and as a Winner’s Circle member and hope that you will continue to choose us as your primary source for your purchases Thank you again for bringing these matters to our attention Sincerely, Finish Line Customer Service Department

Finish Line, IncN Mitthoeffer RoadIndianapolis, IN 46235January 13, 2016REF: [redacted] Dear [redacted] Thank you for notifying us of your complaintWe strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to knowFinish Line is committed to excellence in Customer Service, and everything we do is to focus on providing our customer’s with quality service.We are very sorry to hear about your recent shopping experience with Finish Line regarding your WC reward As a resolution, we have refunded your order number [redacted] in the amount of $Please allow 3-business days for the credit to show on your bank statementAlso, an additional winner circle reward has been requested for youPlease allow 5-business days to receive those rewards in your emailAgain, we apologize for the inconvenience this matter has caused youWe appreciate your business.Thank you for bringing these matters to our attention.Sincerely,Finish Line Customer Service Department

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below Hi, As I previously stated this was a very traumatic experience for my kids as well as myselfFor the inconvenience the least the company could do is allow us to keep the merchandise and credit back the entire purchaseAs I informed them I do not feel comfortable about returning the MOLDED sweater so it can be sold to another innocent consumerEspecially around Christmas time, how careless Finish Lines customer service is they would more then likely intentionally send this same sweater out Regards, [redacted]

Finish Line, IncN Mitthoeffer RoadIndianapolis, IN 46235January 6, 2016Reference# [redacted] Dear [redacted] :Thank you for notifying us of your complaintAt Finish Line, we strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it is important for us to knowFinish Line is committed to excellence in Customer Service, and our efforts remain focused on providing our customer’s with quality service.As of yesterday 1/5/16, we attempted to reach you at the phone number you provided and were unsuccessful After reviewing your order, you stated that a Kid’s Stadium TCU pullover hoodie was never received We have requested that a replacement item be sent to you Please allow 5-business days for the process to complete Once the item is shipped, you will receive an email with the UPS tracking number You can track your package on UPS.com or Finishline.comWe regret any inconvenience this experience may have caused youYour patronage is important to us, and we hope that you will continue to provide us with opportunities to serve you.Thank you again for bringing these matters to our attention.Sincerely,Finish Line Customer Service Department

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.]My telephone number is 765-729-and Im not sure where you got the other phone number fromI contacted my bank today to make certain that it was not them trying to deduct this transaction and they showed me and printed off the paperwork showing where Finish Line tried on December 23rd, December 29th, and finally succeeding on January 13th in deducting $for a transaction that was cancelled in the store and that I did not recieve any goods forI tried calling Lorraine H from Finish Line today and was told that she is not in the office today Regards, [redacted]

November 23, 2016 RE: BBB 11838023 [redacted] ** [redacted] Dear Mr. [redacted] , Thank you for notifying us of your complaint. We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations,... it’s important for us to know. Finish Line is committed to excellence in Customer Service, and everything we do is to focus on providing our customers with quality service. We apologize that you have did not receive two NCAA LSU hoodies with your order # [redacted] . We will be glad to offer you a choice of your hoodie from our web site offerings. I have called and left a message with my direct phone number for you to contact me with your product request. Once you provide me with your product selection, I will expedite your shipping to complete your request. Again, I apologize for the inconvenience this matter has caused. We appreciate your business and look forward to your response. Sincerely, Edward S [redacted] Customer Care Supervisor (317) 613-6501 (888) 777-3949, extension 6501 Email: e [redacted] @finishline.com

March 2, [redacted] Dear [redacted] ,Thank you for notifying us of your complaintAt Finish Line, we strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it is important for us to knowFinish Line is committed to excellence in Customer Service, and our efforts remain focused on providing our customers with quality service.Our immediate goal is to confirm that your funds have been released to your account We are glad to hear that all of the pending authorizations have been releasedWe value you a customer and as a Winner’s Circle member and hope that you will continue to choose us as your primary source for your purchases.Thank you again for bringing these matters to our attention.Sincerely,Finish Line Customer Service Department

March 4, 2016Re: [redacted] ***Dear [redacted] ***, Thank you for notifying us of your complaint We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to knowFinish Line is committed to excellence in Customer Service, and everything we do is to focus on providing our customers with quality service.As we discussed today during our phone call, I will assist you on Saturday, March 5, 2016, with the placement of a Jordan order – Retro ladies Thank you for the information on your pending charges that have been released by your financial institution and the opportunity to assist with you with a potential resolution.Your patronage is important to us, and we hope that you will continue to give us opportunities to serve you.Thank you again for bringing these matters to our attention.Sincerely,Finish Line Customer Service Department

Finish Line IncN Mitthoeffer Road Indianapolis, IN November 26, Ref: [redacted] [redacted] Dear Mr***, Thank you for notifying us of your complaint We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to knowFinish Line is committed to excellence in Customer Service, and everything we do is to focus on providing our customers with quality serviceI have attempted to contact you at [redacted] and have been unable to reach youI apologize that you received a defected pair of shoesIn order to further assist you with getting a replacement item or refund, I would love to get in contact with you so that we can discuss your optionsOnce again, my apologies for any inconvenience this issue may have caused youYour patronage is important to us, and we hope that you’ll continue to give us opportunities to serve youThank you again for bringing these matters to our attentionSincerely, Finish Line Customer Service Department

Finish Line NMitthoeffer RdIndianapolis, IN 46235March 17, 2016I [redacted] [redacted] Dear [redacted] ***,Thank you for notifying us of your complaintAt Finish Line, we strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it is important for us to knowFinish Line is committed to excellence in Customer Service, and our efforts remain focused on providing our customers with quality service.We attempted to contact you at [redacted] on 3/17/but were unable to reach youOur immediate goal is to confirm that your funds have been released to your account If you still need assistance with your financial institution, please contact us and we will be glad to provide your bank with the necessary details to ensure your funds are availableFor your inconvenience with the holds on your account, you will receive a $Finish Line gift card in the mail within 5-business daysWe sincerely apologize for the less than positive experience and inconvenience we may have caused you Your patronage is important to us, and we hope that you will continue to give us opportunities to serve youThank you again for bringing these matters to our attention.Sincerely,Finish Line Customer Service Department

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me, even though the original representative told me I had rewards and for my inconvenience she was rewarding me with an additional reward to total I will accept the rewards and gladly take my business elsewhere Regards, [redacted]

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below. I was charged $71.83. The item was returned due to processing error, I recieved two different size shoes eleven days after ordering. I want all of my money returned to me because this wasn't my fault. I would've exchanged the order if I was interested in waiting 11+ more days. I wasn't interested in waiting but still ended up waiting for a refund. Im entitled to all my money because of company error and inconvenience. Not to mention the time I spent on the phone trying to resolve the issue. [Provide details of why you are not satisfied with this resolution.] Regards, [redacted] ***

June 24, [redacted] [redacted] RE: [redacted] Dear Mrs [redacted] , Thank you for notifying us of your complaintAt Finish Line, we strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it is important for us to knowFinish Line is committed to excellence in Customer Service, and our efforts remain focused on providing our customers with quality serviceOur apologies for the error with the shipment that you expected for order [redacted] A refund request in the amount of $has been processed on this date for the inconvenience of the shipping delay Your refund will be processed back onto your card within 4-business daysIn addition , you can expect your replacement item within 2- business daysWe regret any inconvenience this experience may have caused youYour patronage is important to us, and we hope that you will continue to provide us with opportunities to serve youThank you again for bringing these matters to our attentionSincerely, Finish Line Customer Service Department

Finish Line, IncN Mitthoeffer Road Indianapolis, IN December 22, [redacted] ** [redacted] Complaint#Dear [redacted] ***, Thank you for notifying us of your complaintWe strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to knowFinish Line is committed to excellence in Customer Service, and everything we do is to focus on providing our customers with quality serviceI have left a voice mail at the phone number provided [redacted] , on 12/22/I also sent an email to the email address provided ( [redacted] ) in an attempt to discuss this issue and provide a resolutionI have requested three $rewards for you to receive via email to replace those in errorYour patronage is important to us, and we hope that you will continue to give us opportunities to serve youThank you again for bringing these matters to our attentionSincerely, Finish Line Customer Service Department

Finish Line N Mitthoeffer Indianapolis, IN June 3, [redacted] *** Reference: [redacted] Dear [redacted] ***: Thank you for notifying us of your complaintAt Finish Line, we strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it is important for us to knowFinish Line is committed to excellence in Customer Service, and our efforts remain focused on providing our customers with quality serviceWe are very sorry to hear about your recent shopping experience with Finish Line regarding being double charged Per our conversation on 06/03/2017, I have submitted the transaction information to my Finance Department for review and resolution All refunds take 3-business days to receive back to a credit cardIf you have not received your refund by the end of business on Monday, 06/12/17, please contact me at 1-800-234-extI am also sending you a $Finish Line gift card that will arrive by mail within 5-business daysAgain, we apologize for the inconvenience this matter has caused you and we appreciate your businessThank you again for bringing these matters to our attentionSincerely, Finish Line Customer Service Department

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to meI do think it is absolutely ridiculous that I have to spend hours trying to resolve an issue that I should've never had on my dime Regards, [redacted]

Finish Line, IncN Mitthoeffer Road Indianapolis, IN June 18, [redacted] * *** [redacted] [redacted] Dear [redacted] ***: Thank you for notifying us of your complaintAt Finish Line, we strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it is important for us to knowFinish Line is committed to excellence in Customer Service, and our efforts remain focused on providing our customer’s with quality serviceIn reference to your Revdex.com complaint, you received two different sized shoes with your orderWe attempted to call you at the phone number of [redacted] and left a voicemail message on 06/18/We also sent an email to [redacted] on 06/18/with my contact information and a resolution After reviewing your order, I was able to confirm the correct item is currently available to be shipped to you however a physical address is needed for delivery with UPS For the inconvenience a credit of $is being applied back to your Master Card accountI ask that you please allow 3-business days to see the refund post to your account I also show a return shipping label was emailed to you on 06/13/for the return of the incorrect shipmentWe regret any inconvenience this experience may have caused youYour patronage is important to us, and we hope that you will continue to provide us with opportunities to serve youThank you again for bringing these matters to our attentionSincerely, Finish Line Customer Service Department

Finish Line, IncN Mitthoeffer Road Indianapolis, IN 46235September 5th, [redacted] *** [redacted] ***Complaint: # [redacted] Dear Mr [redacted] ,Thank you for notifying us of your complaintAt Finish Line, we strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it is important for us to know.Finish Line is committed to excellence in Customer Service, and our efforts remain focused on providing our customers with quality service.We are sorry that you received service that prompted you to contact us with a complaint, and we regret any inconvenience or frustration that your experience has caused you.Per our phone conversation on 09/04/we discussed our company’s policy on releasing personal/address information as it pertains to fraudFor liability purposes Finish Line will only release this information to the authorities via subpoena for further investigation purposes.We regret any inconvenience this experience may have caused youYour patronage is important to us, and we hope that you will continue to provide us with opportunities to serve you.Thank you again for bringing these matters to our attention.Sincerely,Finish Line Customer Service Department

Finish LineN Mitthoeffer RoadIndianapolis, IN 46235December 30, Ref: [redacted] ***Dear [redacted] :Thank you for notifying us of your complaint We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it is important for us to knowFinish Line is committed to excellence in Customer Service, and everything we do is to focus on providing our customers with quality service.We tried to contact you on 12/29/and again on 12/30/10and left a message on your phone number listed aboveWe have been trying to send you a pre-paid label to send the shoes back to us so that we can review the product for any defective issueOnce we receive the product back we will be more than happy to assist you with thisI have processed a refund in the amount of $back into your account for any inconvenience this issue has caused Your patronage is important to us, and we hope that you will continue to give us opportunities to serve you.Thank you again for bringing these matters to our attention.Sincerely,Customer Care

NMitthoeffer RdIndianapolis, IN 46235January 25, # [redacted] **[redacted] ***Dear [redacted] ***,Thank you for notifying us of your complaintWe strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it is important for us to know.We are sorry that you never received your refundI have assigned a Petty Cash Out for you at the store in [redacted] on 1/27/Store Manager Brandon will assist you in getting your cash back for $ 65.83.Your patronage is important to us, and we hope that you will continue to give us opportunities to serve youThank you again for bringing these matters to our attention.Sincerely, Finish Line Customer Service Department