Walnut Development

Finish Line REF: [redacted] NMitthoeffer Rd Indianapolis, IN August 11, [redacted] [redacted] Dear Ms [redacted] : Thank you for notifying us of your complaintWe strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to knowPer our phone conversation on 8/11/16, I emailed you at [redacted] a pre-paid postage return labelOnce the label is received, you can print it off and bring the package to UPSOnce our returns department receives the merchandise with your receipt, a refund will be processed to your Mastercard ending in ***You may also return the product to your local Finishline for a refundWe are sorry that you received service that prompted you to contact us with a complaint, and we regret any inconvenience or frustration that your experience has caused youYou will be receiving (2)Winners Circle Rewards and free Express Shipping on a future order with FinishlineYour patronage is important to us, and we hope that you will continue to give us opportunities to serve youThank you again for bringing these matters to our attentionSincerely, Finish Line Customer Service Department

Finish Line IncN Mitthoeffer Rd Indianapolis, IN June 26, [redacted] ** *** Reference #: [redacted] Dear Mr***, Thank you for notifying us of your complaintWe strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to knowFinish Line is committed to excellence in Customer Service, and everything we do is to focus on providing our customers with quality serviceIn order to expedite your refund, we will need additional details to review and/or process your refund request Please provide the type of card used at the time of your purchase and we will need to verify the card number with you on a private call to validate the return of your fundsAgain, thank you for bringing these matters to our attention Sincerely, Finish Line Customer Service Department

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.] Regards, [redacted] I have not received an email from Finish LineIf I did it must have gone to spamI have reviewed trash, spam and inbox and don't have this email they are referring to

Finish Line Inc N Mitthoeffer Road Indianapolis, IN December 28, Ref: [redacted] Dear [redacted] , Thank you for notifying us of your complaint We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to knowFinish Line is committed to excellence in Customer Service, and everything we do is to focus on providing our customers with quality serviceI have attempted to contact you at the number provided [redacted] and have been unable to reach youI apologize for the delay in the processing of your refund Recently, our company underwent a major system upgrade and errors occurred that caused the delay in processing your refund Your refund invoice was created today, December 28th, 2015, to return the funds back to your account The amount processed for your refund was $ I anticipate this returning to your account within 3-business days and we will be monitoring the invoice to ensure that no additional delays are incurredYour patronage is important to us, and we hope that you will continue to give us opportunities to serve youThank you again for bringing these matters to our attentionSincerely, Finish Line Customer Service Department

Finish Line N Mitthoeffer Road Indianapolis, IN January 10, [redacted] [redacted] # [redacted] [redacted] Dear Ms[redacted] , Thank you for notifying us of your complaintAt Finish Line, we strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it is important for us to knowFinish Line is committed to excellence in Customer Service, and our efforts remain focused on providing our customer’s with quality serviceRegarding Order Number: [redacted] After further review, we show your order was processed on 12/28/and delivered to your per Ups on 1/03/ We understand you paid for Express shipping and we did not meet your needs We apologize for any inconvenience this may have caused In addition, we have processed a full refund in the amount of $to be credited back to your Master Card Please allow 3-business days to allow the credit to show processedYour patronage is important to us, and we hope that you will continue to provide us with opportunity to serve youThank you again for bringing these matters to our attentionSincerely, Finish Line Customer Service Department

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear bel I called several times trying to get in contact with you and have yet to receive a response [redacted] Regards, [redacted]

September 23, REF: [redacted] Dear Mr [redacted] ,Thank you for notifying us of your complaint We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it is important for us to know.Finish Line is committed to excellence in Customer Service, and everything we do is to focus on providing our customers with quality service.Per our conversation 9/23/15, you will be mailed a gift card for $You shall receive the gift card within 5-business days Your patronage is important to us, and we hope that you will continue to give us opportunities to serve you.Thank you again for bringing these matters to our attention.Sincerely,Finish Line Customer Service Department

Finish Line REF: [redacted] NMitthoeffer Rd Indianapolis, IN December 15, [redacted] Dear [redacted] Thank you for notifying us of your complaintWe strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to knowAn attempt to reach you by phone was made and a voice-mail was leftTo bring a resolution to your issue, I have requested to have a replacement pair of Men’s Air Jordan Retro Basketball Shoes to be mailed to your home addressPlease expect delivery within 3-business daysAlso, I have requested a $gift card to be mailed to youWe are sorry that you received service that prompted you to contact us with a complaint, and we regret any inconvenience or frustration that your experience has caused youYour patronage is important to us, and we hope that you will continue to give us opportunities to serve youThank you again for bringing these matters to our attention Sincerely Finish Line Customer Service Department

Finish Line, IncN Mitthoeffer RoadIndianapolis, IN 46235December 30, 2015REF: [redacted] [redacted] ***Dear [redacted] ,Thank you for notifying us of your complaintWe strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to knowFinish Line is committed to excellence in Customer Service, and everything we do is to focus on providing our customer’s with quality service.We are very sorry to hear about your recent shopping experience with Finish Line regarding your orderAs your order was cancelled due to no inventory being available, I have requested a $Finish Line Gift Card is being mailed to you for your inconveniencePlease allow 3-business days for the credit to show on your bank statement, and 5-business days to receive the Gift Card by mailAgain, we apologize for the inconvenience this matter has caused youWe appreciate your business.Thank you again for bringing these matters to our attention.Sincerely,Finish Line Customer Service Department

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.I WILL ACCEPT ONLY IF FULL AMOUNT IS REFUNDED! THE ONLY AMOUNT THAT HAS BEEN REFUNDED BY THE COMPANY TO DATE IS THE $SHIPPING CHARGETHE MERCHANDISE REFUND HAS STILL NOT BEEN PROCESSED Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.] Regards, [redacted] **ncern,I am writing this in response to the solution proposed by FinishlineThe issue with the response is that a week ago I recieved two phone calls from an individual at Finishline who said his name was QuinnHis extension was 5141, I called the customer care department times twice was hassled about being transferred to himI left two or three separate voice mails not once did I recieve a call backThe response from Finishline asked me to call someone directly and that is not a direct line that is the line to the customer care department, it is not an individual who is familiar with this situationIt actually amazes me that this situation still cannot be resolved and the perpetual lack of attention towards resolving this issue displays what I stated in my original complaintI hope soon we can come to some sort of resolution or maybe I can just get a call back or a direct extension.Regards,Tyler

Dear Ms***, Thank you for notifying us of your complaintWe strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to know We’re sorry that you received service that prompted you to contact us with a complaint, and we regret any inconvenience or frustration that your experience has caused Our records indicate your original order # is [redacted] , placed on July 30, The item that you returned was received on September 8, with UPS tracking number [redacted] A refund request in the amount of $has been processed to your PayPal account with RMA # [redacted] Our sincerest apologies for any delays with the processing of your return and refund to your account Your patronage is important to us, and we hope that you’ll continue to give us opportunities to serve you Thank you again for bringing these matters to our attention Sincerely, Finish Line Customer Service Department

Finish LineNMitthoeffer RoadIndianapolis, IN 46235September 30, [redacted] REF: [redacted] ***Dear Ms [redacted] ,Thank you for notifying us of your complaint We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to know.Finish Line is committed to excellence in Customer Service, and everything we do is to focus on providing our customer’s with quality service.I have attempted to call you and was unable to reach youAfter reviewing your order [redacted] and hearing your complaint, I would like to speak with your directly to settle all concerns accordingly I have left you a voicemail with my direct extension I would like to address this matter immediately, please call me back directly at 1-888-777-Ext***We sincerely apologize for the less than positive experience and inconvenience we may have caused you Your patronage is important to us, and we hope that you will continue to give us opportunities to serve you.Thank you again for bringing these matters to our attention.Sincerely,Finish Line Customer Service Department

Finish Line, IncN Mitthoeffer Road Indianapolis, IN May 13, REF: [redacted] *** [redacted] *** Dear [redacted] Thank you for notifying us of your complaintWe strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to knowFinish Line is committed to excellence in Customer Service, and everything we do is to focus on providing our customer’s with quality serviceWe are very sorry to hear about the issues you’ve had with your Winner Circle accountPer our conversation on 5/12/2016, your email address was updated on your account so that you may receive your rewards via email and the multiple accounts you had were combined into oneFor your inconvenience, you will receive additional Winner Circle rewards through email within 5-days and just in case you don’t receive the email copy, a mail copy will also be sent and you shall receive it within 5-business daysAgain, we apologize for the inconvenience this matter has caused youWe appreciate your business Thank you again for bringing these matters to our attentionSincerely, Finish Line Customer Service Department

Dear ***: Thank you for notifying us of your complaintWe strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to knowFinish Line is committed to excellence in Customer Service, and everything we do is to focus on providing our customers with quality serviceI was very sorry to hear about your experience with your orderPer our conversation on 3-31-2017, you were pleased with the resolution Your patronage is important to us, and we hope that you will continue to give us opportunities to serve youThank you again for bringing these matters to our attentionSincerely, Finish Line Customer Service Department

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint The business response area is blankSo there is NO actual responseNothing they do or don’t do surprises me anymoreThey are completely incapable of simple tasks Regards, [redacted]

Finish LineN Mitthoeffer RoadIndianapolis, IN 46235January 30, [redacted] Dear [redacted] Thank you for notifying us of your complaint We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it is important for us to knowFinish Line is committed to excellence in Customer Service, and everything we do is to focus on providing our customers with quality service.After contacting phone number [redacted] , I was unable to get in touch with you, but did leave a detailed voice mail and also emailed you at [email protected] in regards to order [redacted] I noticed that you never received the Ohio State hoodie, style SPRBLK size 2XL in shipmentMy apologies, as this item is no longer availableI will be refunding the remaining $on this order as a courtesyPlease allow 3-business days for these funds to reflect in your PayPal accountAlso, since you have yet to receive the three $rewards that you were promised to you, I will be sending you a $Finish Line gift card in place of those rewards, so that you may use this on your next purchase with usPlease allow 5-business days for this to be delivered to the shipping address on your orderYour patronage is important to us, and we hope that you will continue to give us opportunities to serve you.Thank you again for bringing this matter to our attention.Sincerely,Finish Line Customer Service Department

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me Regards, [redacted]

Finish Line, IncN Mitthoeffer RoadIndianapolis, IN 46235April 22, REF: [redacted] *** [redacted] [redacted] Dear [redacted] ***Thank you for notifying us of your complaintWe strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to know.Finish Line is committed to excellence in Customer Service, and everything we do is to focus on providing our customer’s with quality service.We are very sorry to hear about the issue you had with the Melo M The package has been received back and inspectedWe will be sending you a gift card in the amount of $and also an additional $gift card to compensate for the shippingAgain, we apologize for the inconvenience this matter has caused youWe appreciate your business Thank you again for bringing these matters to our attention.Sincerely,Finish Line Customer Service Department

Company contacted me on 11/18/and stated the refund had been processed as of date I have not received refund [redacted] *** Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me Regards, [redacted] ***