Waste Management

[redacted],
The Revdex.com has contacted us to let us know about the complaint you filed against Waste Management. I apologize that you experienced issues with your refund and appreciate the opportunity to address the problem.
After researching our internal records, a refund request for $52.97 was submitted. Please accept our apologies for the frustration caused by this situation.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted].
 
Cordially,
[redacted]

[redacted] 24, 2014
 
[redacted]
[redacted]
[redacted]
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
[redacted],       
         
The Revdex.com has contacted us to let us know about the complaint you filed against Waste Management. I apologize that you experienced issues with your service and appreciate the opportunity to address the problem.
[redacted] confirmed container was delivered on **/21/2014; he also tried to reach you at [redacted] and was unsuccessful. Cody tried to leave a voice mail and the box was full. Please provide the best telephone number you can be reached so that we can resolve your service issues. Please accept our apologies for the frustration caused by this situation.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted]m or by phone at [redacted] option *.
 
Cordially,
[redacted]

July 9, 2015
 
[redacted]
[redacted]
[redacted]
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
[redacted],
The Revdex.com has contacted us to let us know about the complaint you filed against Waste Management. I apologize that you experienced issues with your billing and appreciate the opportunity to address the concern.
Upon reviewing your account, you called on 7/7/2015; we gave you the option of having the charge waived by bringing the carts to the local site and you refused and hung up. You then called back and stated you would bring the container to the location; we voided the removal.  Again on the same day you called; to schedule the removal and agreed pay for the removal charge. The removal is scheduled, please allow 5 business days for the removal to take place.  Please accept our apologies for the frustration caused by this situation.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted] option 3.
 
Cordially,
Nancy
WM Cares-Corporate Office

Revdex.com:
This letter is to inform you that Waste Management has carried out to my satisfaction the resolution it proposed for my complaint, filed on 3/27/2017 and assigned ID [redacted]I would like to cancel or adjust the complaint I filed against Waste Management. I have spoken...

with them and resolved the issue. Thank you, [redacted]

May 12, 2015
 
[redacted]
21 [redacted] Rd
[redacted], [redacted]
 
Re: Revdex.com Complaint# [redacted]
 
[redacted],
The Revdex.com has contacted us to let us know about the complaint you filed against Waste Management. I apologize that you experienced issues with your Bagster service and appreciate the opportunity to address the problem.
Each package purchased from the retailers contains the instructions for setup and the terms and conditions, for further information call Bagster [redacted] or visit the website [redacted]. There are many videos, on this page, one of which is titled “Bagster Bag Collection.”  In this video, it does advise on the main page of the bagster.com website itself, under the “Price it and buy it link”. Please see attachment; at this time there is no refund due. Please accept our apologies for the frustration caused by this situation.
 
Cordially,
Nancy [redacted]

March 9, 2015
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
[redacted],
Upon reviewing your service agreement, it does not state that you were set at a fixed rate for two years. Per section 4 of the service agreement, Company reserves the right to increase the charges payable by Customer during the term.
Regarding your phone call and emails, we understand your frustration and are sorry to hear about this experience. We appreciate you taking the time to let us know and have forwarded your concerns to the call center supervisors for additional training and or coaching of our customer service representatives. If I missed answering any other questions please feel free to discuss it with me at [redacted] or by phone at [redacted] option 3.
 
Cordially,
Nancy G[redacted]
WM cares-Corporate Office

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
1. In regards to the claim that WM has billed me a pickup fee for $25, there is no stated date of this charge nor did I ever receive this bill. All phone conversations with your company have claimed that my service cancellation was handled properly and paid in full. When I requested my service to be cancelled in MAY no mention of any fee to pick up the trash bin was stated, nor was it mentioned in June, July, August, or September when I was forced to call your company repeatedly, on a consistent basis in response to the threat of collections. Erasing this $25 is only a ploy to make yourself feel as if you have resolved the situation. Crediting the account should have been taken care of previously when your incompetent customer service team had every member attempting to fix my accounts, leaving me on hold for over two hours. Curious to me how I can receive collection notices yet don't receive a bill that you suddenly claim I owe more than 6 months after canceling service. Convenient. 2. I have contacted the bank regarding your unauthorized transaction of $10 and change to the closed account in September. When your customer service team confirmed with me that a paper check would be mailed, I expected the check to be mailed. Not only did your company fail my expectations yet again, your company reactivated a closed bank account by depositing funds in a closed account- which was CLEARLY explained to two team members of your company claiming to be management multiple times. I can confirm that WM was aware of the closed account because I have a saved voicemail message from your customer service representative confirming that the paper check would be mailed. By activating the account I have incurred fees, previously explained in my complaint, erasing the "refund" you inaccurately gave. Forfeiting the refund you inaccurately deposited and paying out of pocket for the bank fees for YOUR mistake is not fair in any way. I only expect you to do as you should have previously, and fix the mess only WASTE MANAGEMENT has caused. This is not a far fetched request. 
Regards,[redacted]

January 19, 2015
[redacted] [redacted]
[redacted]
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted] [redacted],   
Reference made to the above-mentioned Revdex.com complaint you filed against Waste...

Management.  We would like to provide you with our response.
We are researching your account and will respond as quickly as possible.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted]
Cordially,
Nancy G[redacted]
WM cares-Corporate Office

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me at this time.Sincerely,[redacted]

March 17, 2016
 
[redacted]
[redacted]
[redacted]
 
Re: Revdex.com Complaint#[redacted]
Waste Management account# [redacted]
 
[redacted],
Reference is made to the above-mentioned Revdex.com complaint you filed against Waste...

Management. 
We are in the process of reviewing our records and will provide you with a response; we appreciate your time and patience.
Should you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 option *.
Respectfully,
Nancy [redacted]
Waste Management Corporate

December 2, 2015
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
Hello Mr. [redacted],
In response to your last comment, our driver came out and recovered the recycle today. At this time no credits are due on your account. If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 option 3.
Cordially,
Nancy G[redacted]
WM Cares-Corporate Office

September 22, 2015
 
[redacted]
[redacted]
[redacted]
 
Re: Revdex.com Complaint# [redacted]
 
[redacted],
The Revdex.com contacted us to let us know about the complaint you filed against Waste Management. I apologize that you experienced issues with your service and appreciate the opportunity address your concerns.
It was a pleasure speaking to you today; per our conversation you confirmed. Route Manager [redacted] spoke to you regarding service failure. Again, please accept our apologies for the frustration caused by this situation.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] [redacted]
 
Cordially,
Nancy G[redacted]
WM Cares-Corporate Office

December 29, 2014
 
[redacted]
8705 Stanley Street
Dyer, IN 46311
 
Re: Revdex.com Complaint# [redacted]
Waste Management Account# [redacted]
 
Ms. and Mrs. [redacted],
The annual price increase was applied to your account effective 01/01/15. Each year your account goes through a small increase. Many companies have starting rates for new customers, just like cable, where they have a starting rate for the first year, but then prices increase after the initial year. This is a way for companies gain business; however, in order for companies to stay in business they do have to increase rates. Waste Management may not be the cheapest hauler, but we do provide the best service.
We have appreciated you as a customer and are sorry to see you leave. In good faith we are refunding you the balance which will be mailed to your address within 4-6 weeks from your cancellation date. I entered a request to expedite the refund process.
 
Please let me know if you have further questions or concerns by calling me at [redacted] or emailing [redacted].
 
 
Cordially,
Victoria H[redacted]
WM cares-Corporate Office

April 4, 2016
 
[redacted]
[redacted]
[redacted]
 
Re: Revdex.com Complaint#[redacted]
Waste Management account# [redacted]
 
[redacted],
Reference is made to the above-mentioned Revdex.com complaint you filed against Waste...

Management. 
We are in the process of reviewing our records and will provide you with a response; we appreciate your time and patience.
Should you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 option 3.
Respectfully,
Nancy G[redacted]
Waste Management Corporate

February 27, 2015
 
[redacted]
[redacted]
[redacted]
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
[redacted],
 
The Revdex.com has contacted us to let us know about the complaint you filed against Waste Management. I apologize that you experienced issues with your request to cancel service and appreciate the opportunity to address the problem.
[redacted] signed a Service Agreement (“Agreement”) with Waste Management which took effect on Mach 16, 2014 for twenty- four (24) months.  Pursuant to Section 2 of the Agreement the initial term of the agreement is for twenty-four (24) months. Please see attachment.
[redacted] can still elect to cancel the Agreement; per Section 5 of the Agreement, will contractually owe liquidated damages for early termination. [redacted] has valid agreement with Waste Management until 3/16/16. Account can be canceled as of 4/30/2015; carts will be removed within 5 business days.  [redacted] will be billed $151.80 for liquidated damages for early termination per the agreement and cart removal charge of $40 plus taxes and fees.
If [redacted] would like to continue with the cancellation, please email Account Manager Michelle E[redacted].  
 
Cordially,
Nancy G[redacted]

February 26, 2015
 
[redacted]
[redacted]
[redacted]
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
[redacted],
 
Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management.  We...

would like to provide you with our response.
 
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience.
 
If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted].
 
Cordially,
Nancy G[redacted]
WM cares-Corporate Office

October 9, 2015
[redacted]
[redacted]
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted],
Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management.  We would like...

to provide you with our response.
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted]
 
Cordially,
Nancy G[redacted]
WM cares-Corporate Office

November 18, 2015
 
[redacted]
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
[redacted]
The Revdex.com contacted us to let us know about the complaint you filed against Waste Management. I apologize that you experienced issues with your refund and appreciate the opportunity address your concerns.
After researching our internal records, your refund checks mailed out on 11/06/2015. Check# [redacted] for $83.98; check #[redacted] for $7.24, were mailed to the following address, [redacted]. If you did not receive the refund, please call me at [redacted] option or email [redacted] . Please accept our apologies for the frustration caused by this situation.
 
Cordially,
N[redacted]
WM Cares-Corporate Office

I do apologize for delay in response.  The Manager for Customer Service and Central Dispatch is currently out of town.  I have pulled the calls regarding your situation and am forwarding them to her.  She will be contacting you Monday morning to reslove this matter.  Thank you...

and have a great day.

October 12, 2017
 
Re: Revdex.com Complaint # [redacted]
 
Dear [redacted],
I apologize that you experienced issues with your Bagster removal and appreciate the opportunity to address your concerns. At Waste Management, we are committed to providing exceptional and reliable...

customer service.
After researching our internal records, you called to schedule a Bagster removal, and our agent advised you that our driver was unable to remove the bag due to low branches obstructing access, and the bag would need to be moved before we can return to remove it. As noted in the signed Terms and Conditions, “If our driver is unable to pick up the bag due to being filled improperly, the bag is blocked or placed in an unreachable area, there could be an additional trip charge applied to your order. Please note, trip charges will incur a supplementary cost per visit from the initial quote”. 
You may contact our Bagster Department at 877-789-2247 to reschedule a removal once the Bagster is relocated, clear of obstructions. Again, please accept our apologies for the frustration of this issue. 
Should you have questions or concerns regarding this matter, please feel free to discuss it with us at [email protected] or by phone at 713-512-6200 option 3.
Very Respectfully,
Nancy G
WM Cares Corporate