Waste Management

Mr. [redacted],
We greatly regret your decision to leave Waste Management. Per your service agreement liquidated damages consist of your current invoice ($126.16) multiplied by three months which total $378.48. Waste Management charges a container removal charge of $150.00 which brings the total balance to $528.48. Once the charges are collected Waste Management will cancel your service and remove the container within 1-5 business days.
You may reach your account manager, L’Tanya at ([redacted] or you may call me at ([redacted] option 3 should you have additional questions or concerns.
 
Respectfully,
Victoria
WM Cares
Waste Management

August 17, 2015
[redacted] [redacted]
[redacted]
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted] [redacted],
Reference made to the above-mentioned Revdex.com complaint you filed against Waste...

Management.[redacted] We would like to provide you with our response.
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at [redacted]
Cordially,
Nancy G[redacted]
WM cares-Corporate Office

July 10, 2015
 
[redacted]
[redacted]
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
[redacted],
Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management.  We...

would like to provide you with our response.
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at [redacted] option *.
 
Cordially,
Nancy G[redacted]
WM cares-Corporate Office

January 27, 2017
 
Re: Revdex.com Complaint # [redacted]
Waste Management Account #[redacted] 
 
Hello [redacted],
I apologize that you experienced issues with the removal of our containers and appreciate the opportunity address your concerns. At Waste Management, we are...

committed to providing exceptional and reliable customer service, and the experience you received does not reflect our standards. We have taken the appropriate action to identify the cause and to prevent this experience from occurring in the future.
Upon researching your account, you called multiple times to report that we have not removed the containers. Our agents advised you they are scheduled for removal, however, our operations continued to change the date without notifying anyone. We reached out to our operations and they confirmed the containers were removed yesterday. I want to apologize again for not meeting your expectations as your service provider and have forwarded your concerns to the local call center managers for additional training and or coaching of our customer service representatives.
Should you have additional questions or concerns or if I may be of further assistance, you may reach me [redacted]
Very Respectfully,
Nancy G[redacted]
Customer Experience Agent- WM Cares

December 8, 2014
 
[redacted]
[redacted]
 
Re: Revdex.com Complaint# 10335903
WM Account# [redacted]
 
[redacted], 
 
The Revdex.com has contacted us to let us know about the complaint you filed against Waste Management. I apologize that you experienced issues with your billing and appreciate the opportunity to address the problem.
After researching our internal records, our billing department issued an adjustment to zero out your account. Please accept our apologies for the frustration caused by this situation
If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted]  or by phone at [redacted] option 3.
 
Cordially,
Nancy [redacted]
WM Cares

August 21, 2015
 
[redacted]
[redacted]
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
[redacted],
The Revdex.com has contacted us to let us know about the complaint you filed against Waste Management. I apologize that you experienced issues with your billing and appreciate the opportunity to address the problem.
After researching our internal records, your account is at a zero balance; we have notified the collection agency to stop collection calls. Please accept our apologies for the frustration caused by this situation.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] [redacted]
 
Cordially,
Nancy G[redacted]
WM cares-Corporate Office

June 20, 2016
 
[redacted]
 
Revdex.com Complaint# [redacted]
Waste Management Account# [redacted]
 
[redacted]
Reference is made to the above-mentioned Revdex.com complaint you...

filed against Waste Management. 
We are in the process of reviewing our records and will provide you with a response; we appreciate your time and patience.
Should you have questions or concerns regarding this matter, please feel free to discuss it with me at [redacted]
Very Respectfully,
Nancy G[redacted]
Waste Management Corporate - WM Cares

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
Since WM is not willing to rectify this situation where is nothing more than can be done.  I will be advising everyone to avoid this company. 
Regards,[redacted]

March 15, 2017
 
 
Re: Revdex.com Complaint # [redacted]
Waste Management Account #[redacted] 
 
Hello Amy,
I apologize that you experienced issues with your refund, and appreciate the opportunity to address your concerns.
After reviewing our internal records,...

our billing department issued a reversal of $75.17 back to your checking account ending in 8333 on March 15, 2017, confirmation# [redacted] Please allow 7-10 business days for the credit to appear on your bank statement. Again, please accept our apologies for the frustration caused by this situation. Should you have additional questions or concerns or if I may be of further assistance, you may reach me at [redacted] option 3.
Very Respectfully,
Nancy [redacted]
Customer Experience Agent- WM Cares

January 18, 2018
 
Re: Revdex.com Complaint #[redacted]
Waste Management Account #[redacted]
 
Hello [redacted],
I apologize that you experienced issues with your payment and appreciate the opportunity to address your concerns. I have attempted to reach you to advise that my...

billing department is in the process of updating your online account to reflect your payment of $124.33 on December 23, 2017. At this time, you have a zero balance on your account. I will follow up with you once this change is completed. Again, please accept our apologies for the frustration caused by this situation.
Should you have questions or concerns regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 option 3.
Very Respectfully,
Jeanne D.
Customer Experience Agent- WM Cares

May 17, 2017
 
Revdex.com case # [redacted]
Re: Waste Management Account# [redacted]
 
Hello [redacted]
I apologize that you experienced issues with your refund request, and appreciate the opportunity to address your concerns. At Waste Management, we are committed to providing...

exceptional and reliable customer service and have taken the appropriate action to identify the cause and to prevent this experience from occurring in the future.
After researching our internal records, you called us multiple times to request your refund. Our agents advised you that your refund request was in process. Our agent [redacted], reached out to our billing department and requested your refund check be expedited. Once we receive the check number and the date it goes out. We will call you with the information. Again, please accept our apologies for the frustration caused by this situation.
Should you have questions or concerns regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 option 3.
Very Respectfully,
Nancy G[redacted]
WM Cares Corporate

September 14, 2016
 
Revdex.com Complaint# [redacted]
Waste Management Account# [redacted]
 
[redacted]
I wanted to take this opportunity to most importantly, apologize for your recent service experience. We take these concerns very seriously and will immediately take...

action to correct them.
I alerted our operations team and they confirmed the container was removed. Should you have questions or concerns regarding this matter, please feel free to discuss it with me at [email protected] or by phone [redacted]
Very Respectfully,
Nancy G[redacted]
Waste Management Corporate - WM Cares

May 21, 2015
 
[redacted]
[redacted]
[redacted]
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
[redacted]
The Revdex.com has contacted us to let us know about the complaint you filed against Waste Management. I apologize that you experienced issues with your service and appreciate the opportunity to address your concerns.
Route Manager [redacted] confirmed your container was serviced; our driver delivered the recycle container. Please provide the best telephone number you can be reached so that we can resolve your service complaint.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted]
 
Cordially,
Nancy Giblin

February 17, 2015
 
[redacted]
[redacted]
[redacted]
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
[redacted],
 
Reference made to the above-mentioned Revdex.com complaint you filed...

against Waste Management.  We would like to provide you with our response.
 
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience.
 
If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted]@wm.com or by phone at [redacted] option 3.
 
Cordially,
[redacted]
WM cares-Corporate Office

April 30, 2015
 
Jamie Personius
[redacted]
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
Jamie Personius,
 
Reference made to the above-mentioned Revdex.com complaint you filed against Waste...

Management.  We would like to provide you with our response.
 
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience.
 
If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted].
 
Cordially,
Nancy Giblin
WM cares-Corporate Office

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
I have heard "we will look into it" sooo many times from WM and no resolution.  I will not settle with this until my account is closed at ZERO! 
Regards,
[redacted]

March 12, 2015
 
[redacted] B [redacted]
51 N Williams St
Crystal Lake, IL 60014
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
[redacted] B [redacted],
The Revdex.com has contacted us to let us know about the complaint you filed against Waste Management. I apologize that you experienced issues with your request to cancel your account and appreciate the opportunity to address the problem.
Your Account Manager Roma Bhagat confirmed she is working on your request to cancel. She mentioned you are going to call her with your last service day. Please accept our apologies for the frustration caused by this situation.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 option 3.
 
Cordially,
Nancy G[redacted]
WM cares-Corporate Office

October 4, 2016
 
Revdex.com File# [redacted]
Re: Waste Management Account# [redacted]
 
[redacted]
I wanted to take this opportunity to most importantly, apologize for your recent service experience. We take these concerns very seriously and will immediately take action...

to correct them.
It was a pleasure speaking to you today; thank you for confirming our District Manager [redacted] contacted you and the service failure was resolved. In addition, I will continue to monitor your account for the next month to ensure we do not miss your trash.
Should you have additional questions or comments or if I may be of further assistance, [redacted]
Very Respectfully,
Nancy G[redacted]
Waste Management Corporate - WM Cares

July 18, 2016
 
Revdex.com Complaint# [redacted]
Waste Management Account# [redacted]
 
Dear Mr. [redacted]
 
In response to your last comment, our third party collections agency attempted to reach you regarding your past due balance and was unsuccessful. At this time, no credits are due on the account; all charges are valid. If you would like to make payment arrangements, please reach out to our third party collections at [redacted].
 
Should you have questions or concerns regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 option 3.
 
Very Respectfully,
Nancy G[redacted]
Waste Management Corporate - WM Cares

June 5, 2015
 
[redacted]
[redacted]
[redacted]
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
[redacted],
 
Reference made to the above-mentioned Revdex.com complaint you filed against Waste...

Management.  We would like to provide you with our response.
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 option *.
 
Cordially,
Nancy [redacted]
WM cares-Corporate Office