Waste Management

August 12,
*** ***
*** * *** **
** *** ** ***
Re: Revdex.com Complaint# ***
WM Account# ***
*** ***,
Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management. We
would like to provide you with our response
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at *** *** **
Cordially,
Nancy G***
WM cares-Corporate Office

November 1,
*** ***
*** * *** **
*** ** ***
Re: Revdex.com Complaint# ***
WM Account# ***
*** ***
Reference made to the above-mentioned Revdex.com complaint you filed against Waste
Management. We would like to provide you with our response
We are researching your account and will respond as quickly as possible
If you have questions or comments regarding this matter, please feel free to discuss it with me at *** or by phone at *** *** **
Cordially,
*** ***
WM cares-Corporate Office

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
[Provide details of why you are not satisfied with this resolution.]
July 10,
Revdex.com:
Revdex.com:
I have reviewed the response made by the business in reference to complaint
ID ***, and have determined that this proposed action would not resolve my
complaint
[Provide details of why you are not satisfied with this resolution.]
Regards,
I do not believe that it is fair
that I, personally, would have to take the carts to the dumpster in my small
car (I am also a senior citizen.) Waste Management only delivered its
carts on July with the understanding that its first pickup of trash would be
July -- it did not pick up my trash on July 3. I called them numerous
times to try to resolve this issue -- they only wanted to cancel this
account. Therefore, I believe this a bait and switch policy of theirs,
they baited me and then they refused to carry out services -- cancellation was
my only option. I have just started service with them. Therefore, I
should not owe Waste Management any monies to pick up their own trash cans
and/or misrepresentation of their impossible service. In fact, they
should owe me -- I am a Senior, who has endured a great deal of stress and pain
and time that I had to allocate huge amounts of time and work towards locating
the Revdex.com location (no one in Waste Management (***) could give me their
Headquarters location). After consulting
with the Revdex.com in Nebraska, I was finally given the information and then all the
time and work to file and answer the Complaint with Revdex.com so that I could try to
resolve this Ridiculous Issue. Since then, I have also discovered many
negative reviews given online about Waste Management and how it has mistreated
other customers. Therefore, I believe that I owe them nothing. In the final analysis, though, I believe I
should be entitled to at least $*** for the stress, pain and suffering and the
amount of time and work that I have had to allocate towards resolving this

October 20,
Revdex.com Complaint# ***
Hello Juan,
We received your Better Business Complaint, but were unable to locate an account with the information providedIn order to better assist you, we’ll need a little more informationCan you please provide the name on
the account, as well as an account number, or the name of your condo or homeowners association, apartment complex or mobile home community, if applicable?
Should you have additional questions or comments or if I may be of further assistance, you may reach me at 713-512-option
Very Respectfully,
Nancy ***
Customer Experience Agent- WM Cares

July 17,
*** ***
*** *** ** **
*** ** ***
Re: Revdex.com Complaint# ***
WM Account# ***
*** ***,
The Revdex.com has contacted us to let us know about the complaint you filed against Waste ManagementI
apologize that you experienced issues with your billing and appreciate the opportunity to address your concerns.
Supervisor Steven confirmed he spoke to you regarding your billing; he stated your billing is correctHe mentioned he walked you through every charge and you understoodPlease accept our apologies for the frustration caused by this situation
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-*** *
Cordially,
Nancy Giblin
WM cares-Corporate Office

January 19,
T*** J***
*** J*** St
***, KY ***
Re: Revdex.com Complaint# ***
WM Account# ***
T*** J***,
Reference made to the above-mentioned Revdex.com complaint
you filed against Waste Management. We would like to provide you with our response
We are researching your account and will respond as quickly as possible
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-option **
Cordially,
Nancy G***
WM cares-Corporate Office

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me Thank you for the prompt handling of my concernsI also want to thank Waste Management for addressing my concerns and subsequently issuing an apology

November 15,
Re: Revdex.com Complaint ***
Waste Management Account #***
Hello ***,
I wanted to take this opportunity to most importantly, apologize for your recent service experienceWe take these concerns very seriously and will immediately take
action to correct them
Thank you for taking our call today, Oscar confirmed he spoke to you and you requested to transfer the credit to your new account. Should you have additional questions or comments or if I may be of further assistance, you may reach me at 713-512-option
Very Respectfully,
Nancy G***
Customer Experience Agent- WM Cares

February 23,
Re: Revdex.com Complaint # ***
Waste Management Account #***
Hello ***,
I apologize that you experienced issues with your service and appreciate the opportunity address your concernsAt Waste Management, we are committed to
providing exceptional and reliable customer serviceWe have taken the appropriate action to identify the cause and to prevent this experience from occurring in the future
On February 21, 2017, you called to schedule bulky pick up of trash items and yard debrisOur agent Margarita advised you that the trash debris would be picked up within two business days and the yard debris within five business daysI reached out to our operations, and they confirmed everything was serviceAgain, please accept our apologies for any frustration this may have caused
Should you have additional questions or comments or if I may be of further assistance, you may reach me at 713-512-option
Very Respectfully,
Nancy ***
Customer Experience Agent- WM Cares

November 12,
*** ***
*** *** **
*** ** ***
Re: Revdex.com Complaint# ***
WM Account# ***
*** ***,
Reference made to the above-mentioned Revdex.com complaint you filed against Waste
Management. We would like to provide you with our response
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] ** ** *** ** *** *** **
Cordially,
Nancy G***
WM cares-Corporate Office

January 7,
Tim ***
*** *** ***
Monaca, PA ***
Re: Revdex.com Complaint# ***
WM Account#
Tim ***,
Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management. We would like to provide you with our response
We received your Revdex.com complaint, but were unable to locate an account with the information providedIn order to better assist you, we'll need a little more information, can you please provide the name on the account, as well as an account number or the name of your condo or homeowners association, apartment complex or mobile home community, if applicable
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-option
Cordially,
Nancy ***

March 22,
Revdex.com Complaint# ***
Re: Waste Management Account# *** *** ***
*** *** ***
Our records indicate a $15.00- adjustment was submitted to your account March 15,
Should you have questions or comments regarding this matter, please feel free to discuss it with me at *** ** ** *** ** *** *** **
Very Respectfully,
Victoria H***
WM Cares Corporate

December 2,
*** * ***
*** * *** ***
*** ** ***
Re: Revdex.com Complaint# ***
WM Account# ***
*** * ***,
Revdex.com contacted us to let us know about the complaint you filed against Waste ManagementI apologize that you experienced issues with your refund request and appreciate the opportunity address your concerns
Jeanne confirmed she spoke to you today; is going to expedite your refund checkPlease accept our apologies for the frustration caused by this situation
If you have questions or comments regarding this matter, please feel free to discuss it with me at *** or by phone at *** *** **
Cordially,
Nancy G***
WM Cares-Corporate Office

June 25,
*** ***
*** *** *** ***
*** ** ***
Re: Revdex.com Complaint# ***
WM Account# ***
*** ***,
The Revdex.com has contacted us to let us know about the complaint you filed against Waste ManagementI apologize that you experienced issues with your request to cancel and appreciate the opportunity to address your concerns
*** *** signed a Service Agreement ("Agreement") with Waste Management which took effect on April 1, for twenty- four (24) monthsPursuant to Section of the Agreement the initial term of the agreement is for twenty-four (24) months and the Term automatically renews for an additional twelve (12) months each (renewal term), if *** *** does not notify Waste Management in a written notice of termination, at least (90) days, but not more than one hundred eighty (180) days, per Section of the termination of the then-existing termPlease see attachment
*** *** failed to give Waste Management notice of termination within Section 2's allotted time periodTherefore the Agreement automatically renewed for an additional 12-months (12) ending on April 1,
*** *** can still elect to cancel the Agreement; per Section of the Agreement, will contractually owe liquidated damages for early terminationPlease see attachment
If *** *** would like to continue with the cancellation, please contact Account Manager Rachel B*** at *** or email ***
Cordially,
Nancy G***
WM cares-Corporate Office

November 4,
*** * Kirkpatrick
***
*** ** ***
Re: Revdex.com Complaint#
WM Account# 287-
*** * Kirkpatrick,
Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management. We
would like to provide you with our response
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-option
Cordially,
*** Giblin
WM cares-Corporate Office

February 17,
Re: Revdex.com Complaint# ***
Waste Management Account# ***
Dear *** ***
After researching our internal records, your account is canceled and your balance is zeroPlease accept our apologies for the frustration caused by this situation
Should you have questions or comments regarding this matter, please feel free to discuss it with me at *** ** ** *** ** *** *** **
Respectfully,
Nancy G***
Waste Management Corporate office

May 11,
*** N ***
*** *** **
*** *** ** ***
Re: Revdex.com Complaint# ***
WM Account#***
*** N ***,
Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management. We
would like to provide you with our response
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-*** *
Cordially,
*** ***
WM cares-Corporate Office

April 3,
Re: Revdex.com Complaint # ***
Waste Management Account #801-27419
Hello ***,
I apologize that you experienced issues with your cancellation request and appreciate the opportunity address your concerns
*** *** signed a Service
Agreement ("Agreement") with Waste Management, which took effect on September, for twelve (12) monthsPursuant to Section of the Term, the term of this Agreement is set forth on the service summary sheetThe initial term of the agreement is for (12) months and the agreement automatically renews for an additional twelve (12) month renewal term if *** does not notify Waste Management on a certified letter of termination at least (90) days, but not more than one hundred eighty (180) days, per Section of the termination of the then-existing termPlease see attached Service Agreement
*** failed to give Waste Management any notice of termination within Section 2's allotted time-periodTherefore, the Agreement automatically renewed for an additional 12-months each year
Because you were a valued customer, we have canceled your service effective April 1, with no penalties, however, all past due amounts still apply. The past due balance on your account is $
Should you have additional questions or comments or if I may be of further assistance, you may reach me at 713-512-option
Very Respectfully,
Nancy ***
Customer Experience Agent- WM Cares

August 18,
Revdex.com case # ***
Re: Waste Management Account# ***
Hello *** ***
I apologize that you experienced issues with your service, and appreciate the opportunity to address your concernsAt Waste Management, we are committed to providing
exceptional and reliable customer service and have taken the appropriate action to identify the cause and to prevent this experience from occurring in the future
After researching our internal records, you called multiple times to report your address was changedOur agent updated your billing address but failed to update the service address, which caused your account to be canceled and our driver, not service. Our agent, ***, confirmed she spoke to you today and your account has been reactivated and you confirmed we recovered the trashIn addition, due to our error, you will not be invoiced for that week we did not serviceAgain, please accept our apologies for the frustration caused by this situation
Should you have additional questions or concerns or if I may be of further assistance, you may reach me at 713-512-option
Very Respectfully,
Nancy G***
Customer Experience Agent- WM Cares

Mach 17,
Hello Ms***,
In response to your last comment, our agent confirmed she spoke to you on March 15, Per the conversation, your online account was removed and going forward your invoices will be sent to the ** *** *** *** *** ** ***Again, please accept our apologies for any frustration this may have caused
Should you have additional questions or comments or if I may be of further assistance, you may reach me at 713-512-option
Very Respectfully,
*** ***
Customer Experience Agent- WM Cares