Waste Management

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. After being charged $for my container being too full (which did not require another trip to dump it and that is approximately the amount of a full months service)I looked into our contract and find what you are doing to business owner appallingI will provide you with a day notice in writing to cancel my service and send it certified mail as you requireThis is what any honest business would find acceptableI feel that your company needs to keep and gain new business by being honest, making terms and contracts mutually beneficial and reasonable.
Regards,
*** ***

May 8,
*** ***
** *** *** ** **
***, ** ***
Re: Revdex.com Complaint#
WM Account# 665-
*** ***,
Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management.
We would like to provide you with our response
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience
If you have questions or comments regarding this matter, please feel free to discuss it with me at *** or by phone at *** option
Cordially,
Nancy G***
WM cares-Corporate Office

January 17,
Re: Revdex.com Complaint # ***
Waste Management Account #***
Hello ***,
I apologize that you experienced issues with your cart delivery and appreciate the opportunity address your concernsAt Waste Management, we are committed
to providing exceptional and reliable customer service, and the experience you received does not reflect our standardsWe have taken the appropriate action to identify the cause of the error and to prevent this experience from occurring in the future
You called on January 6, and spoke to our agent who entered the necessary tickets to have your containers delivered, and she advised of the 5-day timeframeYou called again on January 16, to ask where your containers are, and we advised you by end of the dayOur operations confirmed your carts were delivered on January 16, 2017. Because you are a valued customer, we issued a credit for two-weeks as a courtesy.
Should you have additional questions or comments or if I may be of further assistance, you may reach me at 713-512-option
Very Respectfully,
Nancy ***
Customer Experience Agent- WM Cares

October 19,
*** * ***
*** *** ***
*** *** ** ***
Re: Revdex.com Complaint# ***
WM Account# ***
*** * ***,
The Revdex.com has contacted us to let us know about the complaint you filed against Waste ManagementI apologize that you experienced issues with your Billing and appreciate the opportunity to address your concerns
Jeanne confirmed she spoke to you on Friday; your billing issue was resolvePlease accept our apologies for the frustration caused by this situation
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] ** ** *** ** *** *** **
Cordially,
Nancy G***
WM Cares-Corporate Office

January 13,
Re: Revdex.com Complaint# ***
*** ***,
In regards to your last response, Route Manager Mandy confirmed, the container was removed 1/12/ Please accept our apologies for the frustration caused by this situation
If you have questions or comments regarding this matter, please feel free to discuss it with me at *** or by phone at *** option
Cordially,
Nancy G***

July 14,
*** ***
*** *** *** **
*** ** ***
Revdex.com Complaint# ***
Re: Waste Management Account#
***
***,
Reference is made to the above-mentioned Revdex.com complaint you filed against Waste Management.
We are in the process of reviewing our records and will provide you with a response; we appreciate your time and patience
Should you have questions or concerns regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-option *
Very Respectfully,
Nancy ***
Waste Management Corporate - WM Cares

August 11,
Revdex.com Complaint# ***
Waste Management Account# ***
*** *** ***
I wanted to take this opportunity to most importantly, apologize for your recent service experienceWe take these concerns very seriously and will immediately take action to correct them
I alerted our operations team and they confirmed our driver recovered your trash on August 10, In addition, Route Manager confirmed he spoke to you and service issue was resolvedShould you have questions or concerns regarding this matter, please feel free to discuss it with me at *** ** ** *** ** *** *** **
Very Respectfully,
Nancy G***
Waste Management Corporate - WM Cares

October 3,
*** *** *** *** *** *** ** ***
Revdex.com Case# ***
RE: Waste Management Account # *** *** ***
*** *** ***
I would like to apologize for the
inconvenience you have experienced with Waste Management regarding the lack of service of your accountWe strive to always exceed our customers’ expectations, yet we have clearly fallen short on this matterI can confirm your account is cancelled and we will refund you money
Should you have additional questions or concerns regarding this matter, please feel free to discuss it with me at [email protected] ** ** *** ** *** *** **
Very Respectfully,
Victoria
Customer Experience - WM Cares

March 4,
*** *** ***
Lincoln Avenue
*** ***, ** ***
Re: Revdex.com Complaint# ***
WM Account# ***
*** *** ***,
The Revdex.com has contacted us to let us know about the complaint you filed against Waste ManagementI apologize that you experienced issues with the delivery of the container and appreciate the opportunity to address the problem
After reviewing your account, driver confirmed there is a 64g trash cart onsiteI called to confirm cart onsite and no answer, I left two messages for you to call and confirmAlso a two-week credit applied to your account; you will not be charged for the removal of the containerPlease accept our apologies for the frustration caused by this situation
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-option
Cordially,
Nancy G***
WM cares-Corporate Office

November 11,
*** * ***
*** *** ***
*** ** ***
Waste Management Account #*** *** *** ***
Re: Revdex.com Complaint# ***
*** *** ***
Thank you for the opportunity to address your service and customer experience concernsPlease accept my apology for the inconvenience you have experienced with Waste Management; I understand how frustrating this must have been for you
When we spoke on the phone you confirmed your recycle was serviced after repeated calls to our call centerTo ensure you are serviced weekly, I have committed to follow up with you each week for the next monthI cannot offer you an adjustment to your account because you are billed through your *** *** ***
*** *** *** *** *** ** *** *** *** *** *** *** free to discuss it with me at [email protected] or ** *** ** *** *** **
Very Respectfully,
Victoria H***
WM Cares-Corporate Office

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me I have cancelled service with Waste Management, after almost two weeks they still couldn't pick up my garbage- even after speaking to a supervisor I have found new service with a company who has already picked up my garbage

January 5,
*** * ***
*** *** *** ***
*** *** ** ***
Re: Revdex.com Complaint# ***
WM Account# ***
*** * ***,
Reference made to the
above-mentioned Revdex.com complaint you filed against Waste Management. We would like to provide you with our response
We received your complaint, but were unable to locate an active account with the information providedPlease contact your local call center *** to activate an account in your name
If you have questions or comments regarding this matter, please feel free to discuss it with me at *** or by phone at *** option
Cordially,
Nancy G***
** *** ***

July 25,
*** ***
*** *** *** ***
*** ** ***
Revdex.com Complaint# ***
Re: Waste Management Account#
***
*** ***
Reference is made to the above-mentioned Revdex.com complaint you filed against Waste Management
We are in the process of reviewing our records and will provide you with a response; we appreciate your time and patience
Should you have questions or concerns regarding this matter, please feel free to discuss it with me at *** ** ** *** ** *** *** **
Very Respectfully,
Nancy G***
Waste Management Corporate - WM Cares

August 13,
*** * ***
*** ** *** **
*** ** ***
Re: Revdex.com Complaint# ***
WM Account# ***
*** * ***,
Revdex.com contacted us to let us know about the complaint you filed against Waste ManagementI apologize that you experienced issues with your billing and appreciate the opportunity address your concerns
After researching our internal records, your account is closed and at a zero balancePlease accept our apologies for the frustration caused by this situation
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-option
Cordially,
Nancy ***
WM Cares-Corporate Office

December 18,
*** * *** ***
*** *** ***
*** ** ***
Business: *** ***
Re: Revdex.com Complaint# ***
WM Account# ***
*** * *** ***,
Reference made to the above-mentioned Revdex.com complaint you
filed against Waste Management. We would like to provide you with our response
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-option
Cordially,
Nancy ***
WM Cares-Corporate Office

October 19,
Re: Revdex.com Complaint #***
Waste Management Account #***
Hello ***,
I wanted to take this opportunity to most importantly, apologize for your recent billing experienceWe take these concerns very seriously and will
immediately take action to correct them
After researching our internal records, an adjustment for $was issued to your accountPlease allow 4-weeks for the refund to be issuedShould you have questions or concerns regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-option
Very Respectfully,
Nancy ***
Customer Experience Agent- WM Cares

March 2,
*** ** ***
*** *** **
*** ** ***
Re: Revdex.com Complaint# ***
WM Account# ***
*** ** ***,
The Revdex.com has contacted us to let us know about the complaint you filed against Waste ManagementI apologize that you experienced issues with your billing and appreciate the opportunity to address the problem
I would like to explain why Waste Management invoices the “Administration fee”The fee covers the cost of us printing your invoices; processing the paymentsTo avoid this fee, we recommend setting up online invoices and auto pay at ***By setting this up we will waive our $administrative fee; you will no longer receive regular paper invoices and payments are processed automaticallyPlease accept our apologies for the frustration caused by this situation
If you have questions or comments regarding this matter, please feel free to discuss it with me at *** or by phone at *** option **
Cordially,
Nancy G***

November 25,
*** ***
*** *** *** ***
***, LA ***
Re: Revdex.com Complaint# ***
WM Account# ***
*** ***,
Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management. We would like
to provide you with our response
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-option
Cordially,
Nancy G***
WM cares-Corporate Office

Revdex.com:
This letter is to inform you that Waste Management Of Colorado, Inchas carried out to my satisfaction the resolution it proposed for my complaint, filed on 1/26/12:00:AM and assigned ID ***.Nancy from Waste Management called to inform me that my account is now zero. All adjustments have been made and no further billings should occur
Regards,*** ***

May 27,
** ***
*** *** **
*** ** ***
Re: Revdex.com Complaint# ***
Waste Management Account# *** ***, ***
Dear ** ***,
This is in response to a follow up email from your local Waste Management office, upon further reveiw of your account an adjustment of $15.00 was entered as a one time courtesyPlease keep in mind the PSC (Public Service Commission) does not require Waste Management to credit customers in West Virginia due to inclement weatherThey allot for this when the prices are set in WV.
Please keep in mind you have a current past due balance of $46.87, we will be happy to take a pyment by phone for $8.00,or you may pay online at www.wm.com at no additional charge.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-*** *
Cordially,
*** ***
WM Cares-Corporate Office