Waste Management

September 25,
*** ***
*** *** ***
*** *** ** ***
Re: Revdex.com Complaint# ***
WM Account# ***
*** ***,
Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management. We
would like to provide you with our response
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-option
Cordially,
Nancy ***
WM cares-Corporate Office

January 13,
Re: Revdex.com Complaint# ***
WM Account# ***
*** K ***,
In regards to your last response, Route Manager Vicki confirmed, our driver went and serviced the entire street on 1/12/Please accept our apologies for the frustration caused by this situation
If you have questions or comments regarding this matter, please feel free to discuss it with me at *** or by phone at *** option
Cordially,
Nancy G***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
[Provide details of why you are not satisfied with this resolution.]I have been billed for a full amount of service for February Will this bill be adjusted?
Regards,
*** ***

April 25,
*** ***
*** ** *** *** ***
*** *** ** ***
Revdex.com Complaint# ***
Waste Management Account#***
*** ***,
Reference is made to the above-mentioned Revdex.com complaint you filed against Waste
Management.
We are in the process of reviewing our records and will provide you with a response; we appreciate your time and patience
Should you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-option *
Very Respectfully,
Nancy ***
Customer Experience Team Lead - WM Cares

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
Waste Mgmt knows that we are in the City of Celina's ETJ and that the City has contracted with Progressive for trash servicesWe were able to get the City to allow us to keep Waste Mgmt until our contract was upWe contacted them in November to let them know we would be moving and would not sign a new contract, at that time we were told we could pay monthly until it was picked upAt one time, Thanks to Waste Mgmt, we were getting bills from both them and Progressive for the dumpster we have because Waste Mgmt gave them our name and address along with everyone else on our streetIt t*** months to clear that up as wellNow, they are arguing the whole thing again not to mention they say they recorded the conversation that day about us not signing a contract, so I'd like to hear it myselfI know what was said, why would we sign a new contract when we were moving? This company has numerous complaints against them, they weren't even charging us for a contract amount, so how could they have a new contract? They are unfair, and extremely unreasonableThey were told back in November that we were selling the house and movingNow they want more money because THEY decided to auto renew our contract AFTER being notified we were selling the houseSomeone needs to regulate them, and I have sent copies of all complaints to TCEQ as well

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint The phone number listed is the correct phone number, I will certainly call her this weekThank you.*** ***
[Provide details of why you are not satisfied with this resolution.]
Regards,

August 6,
*** ***
** ***
*** ***, ** ***
Re: Revdex.com Complaint# ***
WM Account# ***
*** ***,
Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management. We would
like to provide you with our response
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience
If you have questions or comments regarding this matter, please feel free to discuss it with me at *** or by phone at *** option
Cordially,
Nancy G***
WM cares-Corporate Office

January 26,
*** ***
*** * *** ***
*** *** ** ***
Re: Revdex.com Complaint# ***
*** ***,
Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management. We would like to
provide you with our response
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-option *
Cordially,
Nancy ***
WM Cares-Corporate Office

July 19,
*** ***
*** *** **
*** *** ** ***
Revdex.com Complaint# ***
Re: Waste Management Account#
***
*** ***,
Reference is made to the above-mentioned Revdex.com complaint you filed against Waste Management.
We are in the process of reviewing our records and will provide you with a response; we appreciate your time and patience
Should you have questions or concerns regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-option *
Very Respectfully,
Nancy ***
Waste Management Corporate - WM Cares

January 6,
*** *** ***
*** *** **
*** ** ***
Re: Revdex.com Complaint# ***
WM Account# ***
*** *** ***,
Reference made to the above-mentioned RevDex.com complaint you filed against Waste Management. We would like to provide you with our response
We are researching your account and will respond as quickly as possible
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at *** option
Cordially,
Nancy G***
WM cares-Corporate Office

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and appreciate that they are looking into it Hopefully they can come up with a satisfactory resolution Again I do not understand how they can charge customers for unused services as well as collect from a new customer at the same address Surely I can not be the only customer with this concern

July 30,
*** ***
*** NHoliday Hills Drive
Liberty Lake, WA ***
Re: Revdex.com Complaint# ***
WM Account# ***
*** ***,
Reference made to the above-mentioned Revdex.com complaint you filed against Waste
Management. We would like to provide you with our response
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-option
Cordially,
Nancy G***
WM cares-Corporate Office

*** *** ***
*** ***
*** *** ** **
*** ** ***
Re: Revdex.com Complaint# ***
WM Account# ***
*** ***,
The Revdex.com has contacted us to let us know about the complaint you filed against Waste ManagementI apologize that you experienced issues with your refund and appreciate the opportunity to address the problem
It was a pleasure speaking with you yesterday; per our telephone conversation, I confirmed your refund request is submitted; I requested the refund to be expeditedPlease accept our apologies for the frustration caused by this situation
If you have questions or comments regarding this matter, please feel free to discuss it with me at *** or by phone at *** option
Cordially,
*** ***

August 3,
Revdex.com Complaint# ***
Re: Waste Management Account# ***
Hello Mr***,
In response to your last comment, Oscar confirmed he spoke to you today; per your conversation, a 1-month credit applied to your account for the recycleShould you have additional questions or comments or if I may be of further assistance, you may reach me at 713-512-option
Very Respectfully,
Nancy ***
Customer Experience Agent- WM Cares

October 13,
*** *** ***
*** *** ***
*** ** ***
Re: Revdex.com Complaint# ***
WM Account# ***
*** *** ***,
The Revdex.com has contacted us to let us know about the complaint you filed against Waste ManagementI apologize that you experienced issues with your billing and appreciate the opportunity to address your concerns
Due to a contract between your township/borough and Waste Management, we are unable to credit your account, as you are required to use our serviceTherefore, the charges for the following invoice are validApril 2014, July 2014, April,2015, July and October Please accept our apologies for the frustration caused by this situation
If you have questions or comments regarding this matter, please feel free to discuss it with me at *** or by phone at *** *** **
Cordially,
Nancy G***
WM Cares-Corporate Office

October 10,
Revdex.com Complaint # ***
Waste Management Account # ***
Hello ***,
In response to your last comment, your account is at a zero balancePlease allow twenty-four to forty-eight hours for a zero balance to reflect onlineAgain, please accept our apologies for the frustration caused by this situation
Should you have questions or concerns regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-option
Very Respectfully,
Nancy ***
Waste Management Corporate - WM Cares

February 12,
*** * ***
*** *** *** ***
*** ** ***
Re: Revdex.com Complaint# ***
WM Account# ***
*** * ***,
Reference made to the above-mentioned Revdex.com
complaint you filed against Waste Management. We would like to provide you with our response
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience
If you have questions or comments regarding this matter, please feel free to discuss it with me at ***@*** or by phone at *** option
Cordially,
*** ***
WM cares-Corporate Office

February 8,
Re: Revdex.com Complaint # ***
Waste Management Account #***
Hello ***,
I apologize that you experienced issues with your billing and appreciate the opportunity address your concernsOn January 5, 2017, you called and spoke to
your account manager Kourtni and requested to cancel your accountShe advised that the contract was on a month to month and would be canceled days after we receive your certified letter. We received your certified letter post marked January 5, and your account canceled as of February 5, 2017.
Should you have additional questions or comments or if I may be of further assistance, you may reach me at 713-512-option
Very Respectfully,
Nancy ***
Customer Experience Agent- WM Cares

April 27,
Re: Revdex.com Complaint# ***
Waste Management Account # ***
Mr*** ***,
Thank you for reaching out to Waste Management regarding your recent service experience, we appreciate the opportunity to address your concern
Our Operations department confirmed, we serviced the recycle container on Monday April 25, We attempted to contact you at (253) 661-to confirm and we were unsuccessful, please provide the best telephone number you can be reached so that we can resolve your service complaintPlease accept our apologizy for any frustration or inconvenience this may have caused
Should you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-option *
Respectfully,
Nancy ***
Customer Experience Team Lead - WM Cares

January 28,
Re: Revdex.com Complaint# ***
Waste Management# ***
Hello Ms***,
I wanted to take this opportunity to most importantly, apologize for your recent service experience and appreciate the opportunity to address your concerns
Account Manager Jose confirmed your account will be canceled today and the dumpster removed within 3-business days
If you have questions or comments regarding this matter, please feel free to discuss it with us at [email protected] or by phone at 713-512-option *
Cordially,
Nancy ***
WM Cares-Corporate Office