Waste Management

June 21,
*** ***
*** * *** ***
*** ** ***
Revdex.com Complaint# ***
Waste Management Account# ***
*** ***,
Reference is made to the above-mentioned Revdex.com complaint you filed against Waste Management.
We are in the process of reviewing our records and need additional time to resolve your complaintI appreciate your patience
Should you have questions or concerns regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-option
Very Respectfully,
Nancy ***
Waste Management Corporate - WM Cares

October 11,
Revdex.com Complaint # ***
Waste Management Account # ***
*** ***
I wanted to take this opportunity to most importantly, apologize for your recent service experienceWe take these concerns very seriously and will immediately take
action to correct them
I alerted our operations team and they confirmed the container was removed yesterdayShould you have questions or concerns regarding this matter, please feel free to discuss it with me at [email protected] ** ** *** ** *** *** **
Very Respectfully,
Nancy G***
Waste Management Corporate - WM Cares

January 21,
*** ***
*** *** ***
*** ** ***
Re: Revdex.com Complaint# ***
WM Account# ***
*** ***,
The Revdex.com has contacted us to let us know about the complaint you filed
against Waste ManagementI apologize that you experienced issues with your billing and appreciate the opportunity to address the problem
After researching our internal records, I issued an adjustment for the $leaving a balance of $for November and December servicesPlease accept our apologies for the frustration caused by this situation
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-option
Cordially,
Nancy ***

July 28,
Samantha ***
*** *** ***
*** ** ***
Revdex.com Complaint# ***
Re: Waste Management Account#
***
Samantha ***
Reference is made to the above-mentioned Revdex.com complaint you filed against Waste Management.
We are in the process of reviewing our records and will provide you with a response; we appreciate your time and patience
Should you have questions or concerns regarding this matter, please feel free to discuss it with me at [email protected] or by phone at *** *** **
Very Respectfully,
Nancy ***
Waste Management Corporate - WM Cares

Online search for passport and visa services for my family led me to this service Service requested for myself, fiance and infant son Order *** - Concierge Service started *JAN Phone call from Mark H*** the following day
Intro to services and required documentation Immediate handover to his colleague Chelsea K*** **JAN She walked me through the process The process went on for weeks with several changes in requested information in the application process This created many delays in processing the application because the requests kept changing We even had to get a Notary There are litterally emails in a single thread 10FEB the final signoff on the applications This just weeks before expected departure EMAIL sent on **MAR
Chelsea,
It has been weeks since I've heard from anyone at itseasyregarding
what I consider overcharges for basic passport services Again, I
originally signed up for basic passport services and cannot understand
where

April 14,
*** ***
*** *** * ***
*** ** ***
Re: Revdex.com Complaint#***
Waste Management account# ***
*** ***,
Reference is made to the above-mentioned Revdex.com complaint you filed against Waste
Management.
We are in the process of reviewing our records and will provide you with a response; we appreciate your time and patience
Should you have questions or comments regarding this matter, please feel free to discuss it with me at *** ** ** *** ** *** *** **
Respectfully,
Nancy G***
Waste Management Corporate

November 17,
*** ***
*** *** **
*** *** *** ** ***
Re: Revdex.com Complaint# ***
WM Account# ***
*** ***
Reference made to the above-mentioned Revdex.com complaint you filed against
Waste Management. We would like to provide you with our response
We are researching your account and will respond as quickly as possible
If you have questions or comments regarding this matter, please feel free to discuss it with me at *** or by phone at *** *** **
Cordially,
*** ***
WM cares-Corporate Office

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 1***, and find that this resolution would be satisfactory to me
My trash was finally picked up at 5:p.mTuesday evening, four days lateBut I am satisfied with this.Thank You for your assistance

January 12,
Re: Revdex.com Complaint # ***
Waste Management Account #***
Hello ***
I apologize that you experienced issues with your yard waste pickup and appreciate the opportunity address your concernsAt Waste Management, we are committed to
providing exceptional and reliable customer service, and the experience you received does not reflect our standardsWe have taken the appropriate action to identify the cause of the error and to prevent this experience from occurring in the future
You contacted Waste Management to schedule a pick up for your yard waste and a palletOur agent entered the necessary ticket to have the bulk picked upHowever, you were not advised of specifications regarding the s for removal of the yard wastePer your area, pallets are not collected and yard waste is picked up on your service day. On January 10, your yard waste was recovered, and Jeanne contacted you to confirmIn addition, a one-week credit applied to your account for the miscommunication on our part
Should you have questions or concerns regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-option
Very Respectfully,
Nancy G***
Waste Management Corporate - WM Cares

November 21,
*** ** ***
*** ** *** ***
*** ** ***
Re: Revdex.com Complaint# ***
WM Account* ***
*** ** ***
Reference made to the above-mentioned RevDex.com complaint you filed against Waste Management. We would like to provide you with our response
We are researching your account and will respond as quickly as possible
If you have questions or comments regarding this matter, please feel free to discuss it with me at *** or by phone at *** *** **
Cordially,
*** ***
WM cares-Corporate Office

September 22,
*** ***
*** *** Rd
Dallas, TX ***
Re: Revdex.com Complaint# ***
WM Account# *** AUTO CLINIQUE
*** ***,
The Revdex.com contacted us to let us know about the complaint you filed against Waste ManagementI apologize that you experienced issues with your service and appreciate the opportunity address your concerns
Operations confirmed when driver comes to service the dumpster it is continually blocked by vehiclesTherefore the driver is not able to safely service the container; your stop is taggedIn addition a Route manager will be conducting a site visit this week to see what can be done to safely service the containerPlease accept our apologies for the frustration caused by this situation
If you have questions or comments regarding this matter, please feel free to discuss it with me at *** or by phone at *** option
Cordially,
Nancy G***
WM Cares-Corporate Office

November 10,
*** * ***
*** *** *** **
*** ** ***
Re: Revdex.com Complaint# ***
WM Account# ***
*** * ***
Reference made to the above-mentioned Revdex.com complaint you
filed against Waste Management. We would like to provide you with our response
We are researching your account and will respond as quickly as possible
If you have questions or comments regarding this matter, please feel free to discuss it with me at *** or by phone at *** *** **
Cordially,
*** ***
WM cares-Corporate Office

July 30,
*** R ***
*** *** *r
***, ** ***
Re: Revdex.com Complaint# ***
WM Account# *** H *** & SONS INC
*** R ***,
Reference ma** to the above-mentioned Revdex.com
complaint you filed against Waste Management. We would like to provi** you with our response
We are in the process of reviewing our internal records and will provi** resolution; we appreciate your time and patience
If you have questions or comments regarding this matter, please feel free to discuss it with me at *** or by phone at *** option
Cordially,
Nancy G***
WM cares-Corporate Office

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
[Provide details of why you are not satisfied with this resolution.]
Regards,
Yes, you send me contract after I called on this monthThe contract is only for your company benefitNothing is protect consumerIt boil down your contract is only pretect your company not consumerI read other complain about your company that says “ cold , rude “ and I would add bullyWhy anyone sign up for those kind of contract? Not even year later increase more then $per monthIt was promise on the phone not increase for two year and I trusted that and not read or give time to read the contractNow for conviently lost or not finding recording when I spoken to Kathlyn *** on October 24, I feel your company should have big red warning sign to not use for consumer protection

July 24,
*** * ***
*** *** ** ** ***
*** ** ***
Re: Revdex.com Complaint# ***
Waste Management Account# *** ***, ***
Mr***,
Reference is
made to the above-mentioned Revdex.com complaint you filed against Waste Management.
Thank you for taking my call yesterday, as discussed the $resume charge was billed to you in error, when an account is cut off for non payment and a payment is made our system auto generates this chargeYour account is currently closed and reflects a zero balance
Should you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-***
Victoria ***
Customer Experience Agent - WM Cares
*** ***
*** ** *** *** *** ***
*** ** ***

June 4,
*** ***
*** *** *** ***
*** ** ***
Re: Revdex.com Complaint# ***
WM Account# ***
*** ***,
The Revdex.com contacted us to let us know about the complaint you filed against Waste ManagementI apologize that you experienced issues at our dump site and appreciate the opportunity address your concerns
I understand your frustration and am sorry to hear about this experienceWe appreciate you taking the time to let us know and have forwarded your concerns to the local managers for additional training and or coaching
Upon reviewing the account, the representative was following procedure to verify the address so that you would get a free disposal; because your name was not on the account you were charged the disposalHowever, I see your wife called and added your name to the account; any future dumps will not be chargedPlease accept our apologies for the frustration caused by this situation
If you have questions or comments regarding this matter, please feel free to discuss it with me at *** or by phone at *** *** **
Cordially,
Nancy G***
WM cares-Corporate Office

April 22,
Revdex.com Case# ***
Waste Management Account# ***
*** *** ***
My billing department confirmed, check# *** for $was place in the mail todayPlease allow 3-business days for your refund to arrivePlease accept our apologies for the frustration caused by this situation
Should you have questions or comments regarding this matter, please feel free to discuss it with me at *** ** ** *** ** *** *** **
Respectfully,
Nancy G***
Customer Experience Team Lead - WM Cares

February 23,
*** ***
*** *** **
*** ** ***
Re: Revdex.com Complaint# ***
WM Account# ***
*** ***,
Reference made to the above-mentioned Revdex.com complaint you filed against Waste
Management. We would like to provide you with our response
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience
If you have questions or comments regarding this matter, please feel free to discuss it with me at *** or by phone at *** option *
Cordially,
Nancy G***
WM cares-Corporate Office

*** ***,
Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management. We would like to provide you with our response
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and
patience
If you have questions or comments regarding this matter, please feel free to discuss it with me at *** or by phone at *** *** *
Cordially,
*** ***
WM cares-Corporate Office

November 17,
Hello ***
In response to your rejection, may you please provide details to why you are not satisfied with the resolution?
Very Respectfully,
Nancy G***
Customer Experience Agent- WM Cares