Waste Management

February 17,
Revdex.com Case# ***
Waste Management Account# ***
Dear *** ***
*** confirmed he explained the vacancy policy to you; going forward if your property is going to be vacant, you will need to notify Waste Management in advanceIn addition, he issued a 1xcourtesy to waive the balance on your accountShould you have questions or comments regarding this matter, please feel free to discuss it with me at *** ** ** *** ** *** *** **
Respectfully,
Nancy G***
Customer Experience Agent - WM Cares

August 1,
Revdex.com Case# ***
Waste Management Account# ***
Hello ***,
I wanted to take this opportunity to most importantly, apologize for your recent service experienceWe take these concerns very seriously and will immediately take action to correct them
After researching our internal records, your account was suspended on 6/20/for nonpaymentWe received your payment on 7/20/2016; your account was reactivated on 7/28/Should you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 71*-512-option *
Respectfully,
Nancy ***
Customer Experience Agent - WM Cares

April 07,
*** *** *** ** *** *** ** ***
Re: Revdex.com Complaint# ***
Waste Management Account# *** ***, ***
Dear Ms***,
This is in response to the above mentioned Revdex.com complaint
Waste Management received your request to cancel your serviceAs noted on your invoice “This invoice constitutes an offer by Waste Management to provide service to you for a specified periodBy accepting this, you agree to continue service during the specified timeCancellation results in the forfeit of any prepayment unless prohibited by applicable law, regulation or contract”
It is not standard procedure to offer a refund for unused service however because you have been a valued customer since Waste Management will honor your pro-rated refund in the amount of $Please allow four to six weeks for a refund to arrive to your billing addressI will follow up with you to ensure you receive your refund
Should you have additional questions or concerns regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-option * and ask for Victoria
Very Respectfully,
Victoria ***
WM Cares Corporate

June 16,
*** * ***
*** * *** ***
*** ** ***
Re: Revdex.com Complaint* ***
WM Account* ***
*** * ***,
Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management.
We would like to provide you with our response
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience
If you have questions or comments regarding this matter, please feel free to discuss it with me at *** or by phone at *** option
Cordially,
N*** ***
WM cares-Corporate Office

October 27,
*** ***
*** *** *** ***
*** ** ***
Re: Revdex.com Complaint# ***
WM Account# ***
*** ***
The Revdex.com has contacted us to let us know about the complaint you filed against Waste ManagementI apologize that you experienced issues with your refund request and appreciate the opportunity to address the problem
After researching our internal records, your account canceled before the no refund policy went into effectI submitted a reversal for $back to your Master card ending in ***Please allow 3-business days for the reversal to appear on your Master card accountPlease accept our apologies for the frustration caused by this situation
If you have questions or comments regarding this matter, please feel free to discuss it with me at *** or by phone at *** *** **
Cordially,
*** ***

August 4,
*** * ***
15th Av*nu* SW
Largo, FL
R*: B*tt*r Busin*ss Bur*au Complaint# ***
WM Account# ***
*** * ***,
R*f*r*nc* mad* to th* abov*-m*ntion*d B*tt*r Busin*ss Bur*au complaint you fil*d against Wast* Manag*m*nt.
W* would lik* to provid* you with our r*spons*
W* ar* in th* proc*ss of r*vi*wing our int*rnal r*cords and will provid* r*solution; w* appr*ciat* your tim* and pati*nc*
If you hav* qu*stions or comm*nts r*garding this matt*r, pl*as* f**l fr** to discuss it with m* at wmcar*[email protected] or by phon* at 713-512-option
Cordially,
Nancy G***
WM car*s-Corporat* Offic*

February 16,
*** ***
*** * *** ***
*** ** ***
Re: Revdex.com Complaint# ***
Waste Management Account# ***
*** ***
Reference is made to the above-mentioned Revdex.com complaint you filed against Waste
Management.
We are in the process of reviewing our records and will provide you with a response; we appreciate your time and patience
Should you have questions or comments regarding this matter, please feel free to discuss it with me at *** ** ** *** ** *** *** **
***
*** ***
*** *** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]Revdex.com:I have reviewed the response made by the business in reference to complaint ID 11926337, and find that this resolution would be satisfactory to me

January 4,
*** * ***
*** *** *** ** 19020***Re: Revdex.com Complaint# ***
WM Account# ***
*** * ***
Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management. We would
like to provide you with our response
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-option
Cordially,
Nancy G***
WM Cares-Corporate Office

January 21,
*** ***
*** *** ***
*** *** ** ***
Re: Revdex.com Complaint# ***
Waste Management# ***
*** ***,
Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management. We would like to
provide you with our response
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-option *
Cordially,
Nancy ***
WM Cares-Corporate Office

December 27,
Re: Revdex.com Complaint # ***
Waste Management Account #***
Hello ***,
I apologize that you experienced issues with your service and appreciate the opportunity address your concerns
On December 26, 2016, you contacted Waste
Management to notify us that you were not servicedOur agent advised you that your account was suspended for nonpayment, and stated you would be invoiced a reactivation and the delivery chargeBecause you are a valued customer, I waived both charges as a one-time courtesyWe recommend setting up auto pay at WM.com to avoid any future reactivation charges
Should you have additional questions or comments or if I may be of further assistance, you may reach me ** *** *** **
Very Respectfully,
Nancy G***
Customer Experience Agent- WM Cares

January 28,
*** * ***
*** * *** **
*** *** ** ***
Re: Revdex.com Complaint# ***
WM Account# ***
*** * ***,
Reference made to the above-mentioned Revdex.com
complaint you filed against Waste Management. We would like to provide you with our response
We are researching your account and will respond as quickly as possible
If you have questions or comments regarding this matter, please feel free to discuss it with me at *** or by phone at *** option
Cordially,
Nancy G***
WM cares-Corporate Office

January 08,
*** * ***
*** *** *** **
*** *** ** ***
Re: Revdex.com Complaint# ***
WM Account# ***
The Revdex.com has contacted us to let us know about the complaint you filed against Waste ManagementI apologize that you experienced issues with your service and appreciate the opportunity to address your concerns
It was a pleasure speaking with you today; per our telephone conversation, you confirmed operations serviced your container todayIn addition your account will cancel effective January 1, 2016, leaving a zero balance on your accountPlease accept our apologies for the frustration caused by this situation
If you have questions or comments regarding this matter, please feel free to discuss it with me at *** or by phone at *** option
Cordially,
Nancy G***
WM Cares-Corporate Office

March 14,
Revdex.com Complaint# ***
Waste Management Account# 345-
Hello Lisa,
I apologize that you experienced issues with your services and appreciate the opportunity to address your concernsAt Waste Management, we are committed to providing
exceptional and reliable customer serviceWe have taken the appropriate action to identify the cause and to prevent this experience from occurring in the future
After reviewing our internal records, you called on March 7, 2017, to report we did not service your yard wasteOur agent explained we had a delay, and we would recover by the end of the dayWe received multiple emails stating your yard waste was not picked upWe alerted our operations, and they confirmed we recovered on March 10, Our agent called you, and you confirmed we recovered the yard wasteWe will continue to monitor your account for the next month to ensure your service is completed
Should you have additional questions or concerns or if I may be of further assistance, you may reach me at 713-512-option
Very Respectfully,
Nancy Giblin
WM Cares Corporate

This business has weak communication skills, and for that I lost dollars rebooking a flight"Airbill" is simply a term I never heard before; it was not clear what was and was not going to happen when I gave them my moneyThey use an "answering service," which is unhelpfulThe main issue here is they did not help me via email I was waiting and waiting and got no response The time sensitive nature of this issue made this very badI had to cancel everything and start overYou will be better off with a business that communicates

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
1. Please provide a detailed breakdown of how the credit was calculated showing the amount credited each monthMy salesman informed me that I had a 3% annual cap on price increase. Explain how the 19% price increase is justified based on Article of our contract.3. As previously mentioned, there appear to be many additional fees charged to me because of improperly billing. Please recalculate all billing based on the corrected amounts and remove all fees associated. These fees should not have been charged as your billing was inaccurate from the beginning.4. I will not pay a container removal fee as I was forced into cancellation because of Waste Management's refusal to correct billing until this pointThe $per months should not have been billed to me based on statements from my salesmanPlease remove all of them
Regards,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
[Provide details of why you are not satisfied with this resolution.]
Regards,
Hi, first of all the curbside time of 6am was changed to 4am without notifying me, the customerI called and asked why my trash and recycling had not yet been picked upThe representative told be that my trash and recycling was not curbside when they came byI said how could that be? It was out at 6am, the timeIt was then that she informed me of the time change to 4am due to heatI have no issues with the time change however I told her I was not notified of this change via email or phoneThe representative then told me that the media had done a segment on the change and that was justification to either double up my trash next week, which wouldn't have solved the problem due to full receptacles and a party at my house that night, or additionally charge me to come out and pick it upI thought Waste Management NW would make it right and come back and pick up the trash I had already paid to be removedI feel like this company doesn't care about customer service and isn't honoring our business agreementJust so we are on the same page, I have had multiple issues with this company in a rather short amount of timeThanks for your response and I hope Waste Management NW starts to care about customer service and starts to execute with action, professional business practices

August 24,
Revdex.com Case# ***
Waste Management Account# ***
** ***
I wanted to take this opportunity to most importantly, apologize for your recent service experienceWe take these concerns very seriously and will immediately take action to
correct them
Upon review of your account, operations confirmed that we have recovered the recyclingIn addition, a credit of $applied to your account for the pack out serviceI will continue to monitor your account for the next month to ensure you are serviced
Should you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] ** ** *** ** *** *** **
Respectfully,
Nancy G***
Customer Experience Agent - WM Cares

October 7,
Re: Revdex.com Complaint #***
Waste Management Account #***
Hello ***,
In response to your last comment, after reviewing your account, our records do not indicate several missed pickupsOn June 30, you called to report a missed pickup; we returned and recovered all of the trash the same dayOn September 29, 2016, you called again to report a missed pickupDue to the amount of trash placed out, we were unable to remove all and returned on October 3, to recoverAt this time, no credits are due on your account
Very Respectfully,
Nancy ***
Customer Experience Agent- WM Cares

August 3,
*** ***
*** *** ***
*** ** ***
Re: Revdex.com Complaint# ***
WM Account# ***
*** ***,
Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management. We
would like to provide you with our response
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-option *
Cordially,
Nancy ***
WM cares-Corporate Office