Waste Management

January 20,
Revdex.com Complaint# ***
Waste Management Account# ***
Hello ***,
I apologize that you experienced issues with your service and your request to cancel and appreciate the opportunity to address your concerns
*** *** signed a Service
Agreement ("Agreement") with Waste Management, which took effect on April 1, for twelve (12) monthsPursuant to Section of the Term, the term of this Agreement is set forth on the service summary sheetThe initial term of the agreement is for (12) months and the agreement automatically renews for an additional twelve (12) month renewal term if *** *** does not notify Waste Management on a certified letter of termination at least (90) days, but not more than one hundred eighty (180) days, per Section of the termination of the then-existing termPlease see attached Service Agreement
*** *** failed to give Waste Management any notice of termination within Section 2's allotted time periodTherefore, the Agreement automatically renewed for an additional 12-months each year
*** *** can still elect to cancel the Agreement; per Section of the Agreement, will contractually owe liquidated damages for early termination
Per the missed pick up, on January 20, 2017, you spoke to Oscar and stated that your trash was not serviced on 12/22/Oscar confirmed that it was due to the weather and we recovered the following week.
Should you have additional questions or concerns or if I may be of further assistance, you may reach me at 713-512-option
Very Respectfully,
Nancy ***
Customer Experience Agent- WM Cares

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
While I did receive a voice mail Monday, May 4th while in a meeting at work, I returned the call the same day on Monday, May 4th, and left a voice mail requesting a call back and have not received a returned call as of today Friday, May 8thThis is the 3rd time this person has not returned my call and the 4th time the company has not returned my call since April 17thI would request that someone other than the people who have not returned my call to date please contact me either on the phone or in writingI do not have any interest in discussing the rates I am receiving with my new company or staying a customer at this time, at no point have I asked to discuss ratesI also have photos of my yard from last Thursday of my neighbors trash/recycling I had to pick up in my yard (my trash was not out this date it now goes on Mondays) from your company not being able to empty my neighbors bins without dumping it all over the neighborhood instead of in their trucksMy (month pregnant) neighbor had to come ask me to assist her in picking up her trash/recycle bins because they were dropped and laying on their sides across her driveway on the same date just so she could pull in her driveway when she came home from work because she is physically unable to bend down or lift themI again state that I would like to cancel my service because you are not effectively providing the service, I would like the trash and recycling bins off my property by May 15th, and I would like the money returned for the services I have not received since I originally called to cancel on April 17th
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me at this present time Thanks to the Revdex.com, there was follow-up. The Waste Management driver's supervisor contacted me initially days after(Saturday) my initial phone call to Waste Management and advised me that the Waste Management trucks have a GPS tracking device on each truck. Per the driver's supervisor, all drivers are supposed to document on the truck computers while in front of each customer's house whether they have picked up their trash or there wasn't trash available to pick up and according to their records, the driver documented for my house when he was or streets over meaning he lied and probably never came down my street or in my subdivision. The supervisor did apologize to me. The driver's supervisor also stated that he would personally drive to my house on that following Monday(my trash piday) to verify that my recycling had been picked up. I'm not sure if the supervisor physically drove by on Monday, however, I did receive a second call from the supervisor that Monday to follwith me and make sure that nothing had changed since he spoke with me days ago, and he also mentioned that he had received a complaint letter from the Revdex.com. In the past, whenever I called their customer service number, there was never any follow-ups (calls or emails).Again, at this current time, I feel that the situation has been rectified. Thank you Revdex.com!!!

December 16,
Re: Revdex.com Complaint # ***
Waste Management Account #***
Hello ***,
I apologize that you experienced issues with your billing and appreciate the opportunity address your concernsAt Waste Management, we are committed to
providing exceptional and reliable customer service, and the experience you received does not reflect our standardsWe have taken the appropriate action to identify the cause of the error and to prevent this experience from occurring in the future
Upon reviewing your account, you contacted Waste Management numerous times to report no service. We attempted to reach you at *** and phone number *** and were unsuccessful. Please provide the best telephone number we may reach you so we may resolve your service issues
Very Respectfully,
Nancy ***
Customer Experience Agent- WM Cares

November 23,
Re: Revdex.com Complaint# ***
WM Account# ***
Hello Ms***,
In response to your last comment, a reversal for $was submitted back to your Visa credit card ending in Please allow 2-business days for the credit to appear on your statementPlease accept our apologies for the frustration caused by this situation
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-option
Cordially,
Nancy G***
WM Cares-Corporate Office

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me Thank you Revdex.com for your help with this matter

December 8,
*** ***
*** ** *** ***
*** ** ***
Re: Revdex.com Complaint#
WM Account# ***
*** ***,
The Revdex.com has contacted us to let us know about the complaint you filed against Waste ManagementI apologize that you experienced issues with your refund and appreciate the opportunity to address the problem
Per the refund request, as stated on your November invoice by you paying you agreed to forfeit any prepayment if you terminated your services earlyIf you would like we can resume your services for the remaining period and waive the reactivation feesPlease accept our apologies for the frustration caused by this situation
If you have questions or comments regarding this matter, please feel free to discuss it with me at *** or by phone at *** option
Cordially,
Nancy ***
WM Cares

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
[Provide details of why you are not satisfied with this resolution.]
Regards,
I dispute Ruals' findings on my caseAfter reviewing my records I discovered that years ago that I had a dispute with Waste Management that was not resolved since I was overcharged for an extra trash can that was requested by the previous owner of the houseThis dispute was to be take care of but I only received one phone call and nothing else concerning this matter and state law also stipulates that you cannot go back more than years to collect a debtSo please contact me if you have further information on my case.Sincerely *** ***

Revdex.com:
I have reviewed the response by Waste Management Again, Waste Management is ignoring the primary issue They have increased our rates in excess of the amount allowed in their contract They have, based on their contract, overcharged us $over the past three years We are a church It is not up to our treasurer - who pays our bills - to make decisions as to whether or not we accept price increases You may think it sly to put a note on your bill that you think somehow modifies a contract made with our church - it does not - I assure you I'm still holding you to the contract - the contract you are so intent on holding us to Perhaps your procedures are why you charge churches more on average than you charge other businesses It does appear Waste Management has no interest in settling this issue On their replies to the Revdex.com, they put a note that I can email a certain address if I have more questions However, three emails to that email address have gone unanswered They want to give the appearance of being legitimate without actually being legitimate Waste Management's reply is that because we paid our January payment - we agree to the price increase - however, had we not paid the January payment, they would say we still owed them That is not a legitimate way to increase prices There is a contract The contract has certain allowances Waste Management has breached that contract We will not pay them any more money
Regards,
*** ***For *** ***, ***

Revdex.com:
I recently marked a Revdex.com complaint (ID ***) detailing the repeated incorrect removal of waste bins from my possession as resolved because Waste Management offered me a month credit for recycling for the inconvenience caused by their errorHowever, after marking it resolved I was contacted on the phone by a representative who told me that they would not be giving me the credit because "the service was completed and not interrupted." This amounts to a bait and switch and is really quite unbelievableThat you would offer me a satisfying resolution and then withdraw your offer as soon as I marked the complaint resolved is pretty lowI have your offer in writing here and can take you to small claims court to get it enforced if I want toI suggest you apply the credit to my account as you promisedAnd rest assured I will keep this claim open until I see that credit appliedNote that the resolution I accepted for claim ID *** was not for interruption of service, it was for having to stave off interruption of service and for the time I had to spend calling into your customer service line, and writing a Revdex.com complaintNow it is also for writing another Revdex.com complaint because because you failed to deliver on your proposed resolutionMy time is very valuable to me and since this is the second time I've had to burn time fixing your mistake, it seems entirely appropriate for you to issue me the measly month credit for recycling services as a gesture of apology and goodwill.TranslateDesired Resolution / OutcomeDesired Resolution:Billing AdjustmentselectDesired Outcome:Apply the credit to my account as promised in your offer of resolution for claim ID ***

December 29,
*** *** *** *** *** ** ***
Re: Revdex.com Case# ***
Waste Management Account# *** *** ***
Dear *** ***,
Reference is made to the above-mentioned RevDex.com complaint you filed against Waste Management.
We are in the process of reviewing our internal records and will provide you with a response; we appreciate your time and patience
Should you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-option
Respectfully,
Victoria ***
Customer Experience Agent - WM Cares
Waste Management
WGrandview Road, Suite
Phoenix, AZ

February 11,
*** ***
*** *** *** ***
*** ** ***
Re: Revdex.com Complaint# ***
WM Account# ***
*** ***,
Reference made to the above-mentioned Revdex.com complaint you filed
against Waste Management. We would like to provide you with our response
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience
If you have questions or comments regarding this matter, please feel free to discuss it with me at *** or by phone at *** option *
Cordially,
*** ***
WM cares-Corporate Office

July 26,
*** * ***
*** *** ***
*** *** ** ***
Revdex.com Complaint# ***
Re: Waste Management Account#
***
*** * ***,
Reference is made to the above-mentioned Revdex.com complaint you filed against Waste Management.
We are in the process of reviewing our records and will provide you with a response; we appreciate your time and patience
Should you have questions or concerns regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-option *
Very Respectfully,
Nancy ***
Waste Management Corporate - WM Cares

August 18,
Revdex.com File# ***
RE: Waste Management *** *** ***
*** *** ***
Thank you for taking my call today and confirming our driver serviced you; I will follow up with you for several weeks to ensure we provide scheduled serviceWe ask that you have you container at curbside no later than 6am until 6pm or place your container out the night before
In regards to your billing concerns, I am waiting for additional information from you; we agreed you would email me the information to [email protected] once you have had the opportunity to gather it
Should you have questions or concerns regarding this matter, please feel free to discuss it with me at [email protected] or by phone at *** *** **
Very Respectfully,
Victoria
WM Cares Corporate
[email protected]

April 14,
Re: Revdex.com Complaint#***
Waste Management account# ***
Dear Mr***,
Route Manager Ayesia confirmed our container was removed todayPlease accept our apologies for the frustration caused by this situation
Should you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-option *
Respectfully,
Nancy ***
Waste Management Corporate

November 5,
*** ***
*** ** *** ***
*** ** ***
Re: Revdex.com Complaint# ***
WM Account# ***
*** ***,
Reference made to the above-mentioned Revdex.com complaint you filed against Waste
Management. We would like to provide you with our response
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-option
Cordially,
Nancy ***
WM cares-Corporate Office

July 10,
*** ***
** *** **
***, ** ***
Re: Revdex.com Complaint# ***
WM Account# ***
*** ***,
Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management. We
would like to provide you with our response
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience
If you have questions or comments regarding this matter, please feel free to discuss it with me at *** or by phone at *** option **
Cordially,
Nancy G***
WM cares-Corporate Office

March 30,
Re: Revdex.com Complaint# ***
Waste Management Account # ***
*** *** ***
Thank you for reaching out to Waste Management regarding your recent payment experience. *** confirmed he spoke to you today and stated your payment of $was returned to your bank on February 18, Please contact your bank and provided *** *** for further assistance with your paymentPlease accept our apologies for the frustration caused by this situation
Should you have questions or comments regarding this matter, please feel free to discuss it with me at *** ** ** *** ** *** *** **
Respectfully,
Nancy G***
Waste Management Corporate office

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
This message says they "reached out to operations and we were serviced on July 25th" This incorrect. Our PICK UP DAY would of been July 26th. Nobody showed up to pick up the garbage until July 27th. The trash pick up is on Tuesday. No exceptions are allowed. We pay our bill on time, we expect our service on time.This reply contains mis-information, inaccuracies, and is just wrong. When a complaint filed, it says a lot when the supplier comes back with jibberish
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]Revdex.com:I have reviewed the response made by the business in reference to complaint ID 10936864, and find that this resolution would be satisfactory to me